FACTS INFORMATION GENERAL LEGEND HIGHLIGHTS FINANCIAL FIBER OPTIC ELECTRIC & NATURAL GAS WASTEWATER FACTS WATER & NUMBERS PHONE.

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1 BACK COVER FRONT COVER MWh megawatt-hour LEGEND ELECTRIC GENERAL INFORMATION MW kwh kw kv MVA GWh megawatt kilowatt-hour kilowatt kilovolt million volt-amps gigawatt-hour FINANCIAL HIGHLIGHTS gpm ccf WATER gallons per minute hundred cubic feet (1ccf equals 748 gallons of water) ELECTRIC & FIBER OPTIC ppm parts per million Mgd SFPUC psi million gallons per day San Francisco Public Utilities Commission NATURAL GAS pounds per square inch F I N G E R T I P FACTS NATURAL GAS therm A unit of heat equal to 100,000 British Thermal Units (BTU) WATER & WASTEWATER FACTS 250 HAMILTON AVENUE PALO ALTO, CA (650) PHONE NUMBERS

2 PAGE 2 & 3 MISSION STATEMENT: To build value for our citizen owners, to provide dependable returns to the City and citizens of Palo Alto, and to be the preferred full service utility provider while sustaining the environment. GENERAL INFORMATION: The City of Palo Alto owns, operates and maintains all of its utilities, and this means that residents and businesses in Palo Alto benefit in many significant ways: Competitive utility rates Reliable service and safe operations Local control and policy-setting High level of responsiveness and accountability to citizens and utility customers Community values-driven programs and services Return on investments to the City and community through annual transfers to the City s General Fund. The City of Palo Alto Utilities (CPAU) is responsible for all electric, natural gas, water and wastewater collection services. Additionally, since 1997, a dark fiber optic loop has been available to business customers. For information about current services, please visit or call the Customer Service Center at Trash collection and recycling, wastewater treatment and storm drains are under the purview of the City s Public Works Department. For information about those services, please visit or call UTILITIES ADVISORY COMMISSION (UAC): The UAC is a five-person citizen commission established by City Council in 1991 to provide in-depth review of utilities issues and give members of the community an opportunity to participate in open discussion on matters related to the electric, gas, and water utilities. The opinions and recommendations of the UAC are very important factors in CPAU s long-range planning and policy. The UAC meets on the first Wednesday of every month. For information about upcoming UAC meetings visit or call QUICK FACTS: Population Served: ,200 Area Served: square miles Employees: Meters Read per Month: ,469 Calls to Customer Service Center per Year: ,398 GENERAL INFORMATION

3 PAGE 4 & 5 FINANCIAL HIGHLIGHTS: (in $000) Fiscal Year July 1, June 30, 2001 ELECTRIC GAS WATER WASTE- WATER Sales Revenues $53,081 $23,186 $15,441 $8,915 Excess Capacity 71,595 Revenues Other Revenues 17,712 1,641 1,565 2,221 FINANCIAL HIGHLIGHTS Commodity 32,974 20,563 5,969 Purchase Costs Excess Capacity 24,790 Purchase Costs Wastewater 4,974 Treatment Costs Operating Costs* 31,245 5,946 5,039 3,074 Return to the 7,316 2,475 2,105 General Fund (GF) Other Operating 3, , Transfers to GF Capital Improvement 7,230 5,349 5,649 5,350 Program Costs Rate Stabilization 64,962 2,315 7,025 6,759 Reserve Balances *Operating Costs include depreciation and amortization. All compiled information and statistics are for fiscal year ending June 30, 2001.

4 PAGE 6 & 7 ELECTRIC UTILITY: Founded 1900 Number of Meters: ,283 Miles of 60 kv Subtransmission Lines: (Includes 6 miles underground) Miles of Primary Distribution Lines: Miles of Underground Distribution Lines: Highest Peak Load for: FY (9/19/2000) MW All Time Recorded High (8/4/1988) MW Number of Substations (with 300 MVA total capacity): Total Annual kwh*: Purchased ,076,566,475 (1,077gWh) Sold ,057,975,580 (1,058 gwh) *Difference represents loss during transmission Number of Traffic Signals (intersections) Maintained: Number of Streetlights Maintained: ,240 ELECTRIC & FIBER OPTIC FIBER OPTIC: Founded 1996 Year of Fiber Optic Backbone Construction: Route Miles of Fiber Plant (Complete Backbone): Fiber Miles of Plant (No. of Fiber Route Miles): ,130 Miles of Overhead Fiber Optic Plant: (50%) Miles of Underground Fiber Optic Plant: (50%) Commercial Buildings Connected to Fiber Optic Backbone in Palo Alto: Gross Sales Dark Fiber Licensing: $1,220,000

5 PAGE 8 & 9 GAS UTILITY: Founded 1917 Number of Meters: ,101 Pressure of Distribution System: psi Total Miles of Gas Main: Total Miles of Services: Total Annual Therms: Purchased ,759,131* Sold ,491,504 * Source: TXU Energy Trading Company System Average Daily Usage: Nov-Mar ,740 therms Apr-Oct ,450 therms Why does natural gas have an odor? Ethyl mercaptan (CH 3 -CH 2 -SH) is added to natural gas (which is odorless) so that people can smell when there is a dangerous gas leak. We are able to smell 2x10 (-17) gram of this compound...wow! Skunks also benefit from mercaptan; two types of mercaptan make up 70% of a skunk s offensive spray! NATURAL GAS

6 PAGE 10 & 11 WATER UTILITY: Founded 1896 Number of Meters: ,335 Miles of Water Main: (39% is 20 years or newer, 47% is years old and 14% is over 40 years old) Wells: Operational Standby Well Sites Capacity (gallons per minute): Peers Park Well gpm Rinconada Well ,250 gpm Hale Well ,425 gpm Total of 3,575 gpm or 5.2 Mgd (million gallons per day) Total Annual Water Purchased ,730,016 ccf (15,450 acre feet, 100% from SFPUC) Sold ,941,652 ccf System Average Daily Water Usage: Nov-Mar ,134 ccf (9.07 Mgd) Apr-Oct ,438 ccf (13.79 Mgd) Fluoride Added (since 1956): ppm (parts/million) Chlorine Added: Average chlorine residual in water received from SFPUC ppm Transmission Stations: 5 turnouts from SFPUC 6 additional pressure regulating stations 5 booster stations WATER & WASTEWATER WASTEWATER COLLECTION UTILITY: Founded 1898 Service Connections: ,245 Effluent Sent to the Treatment Plant via Palo Alto Sewers per Year: ,606 million gallons per year Miles of Sanitary Sewer Lines:

7 PAGE 12 & 13 FACTS ABOUT YOUR UTILITIES: FY SALES REVENUE 70% 63% 60% 49% 50% 50% 39% 35% 32% 40% 30% 19% 22% 20% 20% 20% KEY 14% 11% 10% 7% 9% 6% 4% ELECTRIC GAS WATER SEWER Residential Commercial Industrial City/Public Facilities FY AVERAGE MONTHLY BILLS: RESIDENTIAL COMMERCIAL INDUSTRIAL Electric $33.56 $58.65 $133,880 (kwh) 650 1,000 2,750,000 Gas $41.46 $2, $19,416 (therms) ,000 Water $35.52 $ $1,335 (ccf) Waste- $14.00 $ Varies by water $ Varies with Water and type of effluent type of service $ Varies by size of can: Garbage Collection (one can) $18.00 Storm Drains $4.25 TOTAL AVERAGE RESIDENTIAL BILL $ FACTS

8 PAGE 14 & 15 IMPORTANT PHONE NUMBERS: Utilities Emergencies: Electric Utility Lines & Outages Gas Leaks & Breaks Water & Hydrant Leaks Street Light Outages Sewer Problems Customer Service: Billing Questions Credit & Collections Utility Service On/Off Key Utility Contacts: Director of Utilities Electric Engineering Electric Operations Public Relations Utility Marketing Services Water-Gas-Wastewater Engineering Water-Gas-Wastewater Operations ADA Statement: In compliance with the Americans with Disabilities Act (ADA) of 1990, this document may be provided in other accessible formats. For more information, contact Fred Herman, City of Palo Alto ADA Director, (voice) or (TDD). Printed on recycled paper C PHONE NUMBERS