New Jersey WHAT S INSIDE UTILITIES SERVED. Market Guide. Atlantic City Electric (ACE)

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1 Market Guide New Jersey Areas not serviced: Butler, Madison, Kinnelon, Park Ridge, Seaside Heights, Lavellete, Madison, Vineland are not serviced because these cities and municipalities have areas that do not receive traditional utility service and consequently may be ineligible for enrolling with a third-party supplier. If, however, a Customer living in one of these areas does receive a bill from one of the seven utilities list above, then the Customer can enroll with Viridian. UTILITIES SERVED Atlantic City Electric (ACE) Jersey Central Power & Light (JCP&L) Public Service Electric & Gas (PSE&G) Rockland Electric (RECO) New Jersey Natural Gas South Jersey Gas VINELAND ATLANTIC CITY NEWARK BRICK WHAT S INSIDE Market Information ATLANTIC CITY ELECTRIC Enrollment & Billing JERSEY CENTRAL POWER & LIGHT Enrollment & Billing PUBLIC SERVICE ELECTRIC & GAS (Electric) Enrollment & Billing ROCKLAND ELECTRIC Enrollment & Billing ELECTRIC NEW JERSEY NATURAL GAS Enrollment & Billing ACE JCP&L PSE&G Rockland Electric NATURAL GAS New Jersey Natural PSE&G South Jersey Gas PUBLIC SERVICE ELECTRIC & GAS (Natural Gas) Enrollment & Billing SOUTH JERSEY GAS Enrollment & Billing APRIL 05

2 Market Information VIRIDIAN S HISTORY New Jersey was Viridian s third market. We began serving the electric Customers of PSE&G in May 00, Atlantic City Electric in June 00, and JCP&L and Rockland Electric in August 00. We began serving natural gas Customers of New Jersey Natural and PSE&G in January 0, and South Jersey natural gas Customers in March 0. RESIDENTIAL MARKET SNAPSHOT.% HAVE CHOSEN A SUPPLIER MARKET SNAPSHOT* As of April 0, 405,408 residential accounts had chosen a third-party supplier, representing.% of the more than. million eligible accounts. 87.9% HAVE NOT CHOSEN In the commercial sector,,44 of 478,6 eligible non-residential accounts had chosen a third-party supplier, representing.% of the market. LOCAL LANGUAGE Third-party suppliers are usually referred to by the utilities and by state regulators as electric suppliers. Some utilities, specifically Atlantic City Electric, do refer to suppliers as third-party suppliers and often abbreviate the name to TPS or TP. REGULATORS New Jersey utilities and suppliers are regulated by the New Jersey Board of Public Utilities (BPU). The BPU licenses suppliers, monitors market activity and implements consumer protection policy when it comes to energy choice. COMMERCIAL MARKET SNAPSHOT 76.7% HAVE NOT CHOSEN.% HAVE CHOSEN A SUPPLIER CONSUMER CHOICE SOURCES The best place to view all licensed suppliers is the BPU s website, where you can find a list of licensed suppliers in your area. The list does not have current rates but provides instructions on how to contact the suppliers to learn more about their offerings. *Source: KEMA Restructuring Review, published April 0. // VIRIDIAN NEW JERSEY MARKET GUIDE

3 WHAT THE UTILITY SAYS ABOUT CHOOSING A SUPPLIER Atlantic City Electric: Whether you choose to stay with Atlantic City Electric as your electricity supplier, or choose another supplier, we will continue to provide reliable energy delivery and service. Source: Jersey Central Power & Light (JCP&L): In the past, Jersey Central Power & Light (JCP&L), your local distribution company, provided every aspect of your energy service. This included generating the electricity and delivering it to your home or business. Through the New Jersey Energy Choice program you are able to choose an electric generation supplier, to generate the electricity. JCP&L will continue to deliver the electricity and maintain the same poles and wires. Rockland Electric, New Jersey Natural and South Jersey Gas Customers will still receive budget billing on both the supply and delivery portions of the bill after enrolling with Viridian. Financial Assistance For most New Jersey utilities, financial assistance programs are automatically applied to both portions of the bill. Atlantic City Electric Customers who receive financial assistance must call Atlantic City Electric to request that their aid be applied to both portions of their bill. Financial assistance can be applied to both, even if the Customer is on budget billing. In all cases, whether a Customer is on budget billing or is receiving financial assistance of any kind, it is always best to have him or her contact the utility s billing department or Local Distribution Company (LDC) to fully understand how billing will be affected when switching to Viridian. You have the opportunity to choose a third-party supplier based on the pricing or because of other services or programs it offers. The choice is yours and it may result in cost savings. Source: choice/new_jersey.html PSE&G: Thanks to an innovative and comprehensive initiative from the state of New Jersey, New Jersey Choice, you can choose what company you buy your energy from. Whether you decide to switch energy suppliers or elect to remain with your current energy company, you ll continue to have access to safe and reliable energy. Source: Rockland Electric: Energy choice allows you to choose your own electricity or natural gas supplier. Whether you switch or stay with O&R, you ll receive the same high quality service from us. No matter what. Source: SPECIAL RATE CODES Atlantic City Electric: MGS Customers with disproportionately high kw demand have what is called a Distribution Ceiling Limit. These Customers have a unique billing structure and are not considered good candidates to enroll with Viridian. Please see the Atlantic City Electric section on Page 6 for more information on Customer rates. PSE&G: RHS This unique residential heating rate is typically much lower than the standard residential rate. These Customers will not experience the same price difference as Customers on the standard rate, and are most likely not good candidates for Viridian s rate. Please see the PSE&G section on Page 0 for more information on Customer rates ENROLLMENT AND BILLING CUSTOMER ELIGIBILITY GUIDELINES Budget Billing If an Atlantic City Electric, JCP&L or PSE&G Customer is on budget billing, that billing will apply only to the delivery portion of the Customer s bill after signing up with Viridian. The supply portion of the bill will not be on budget billing Before you approach a potential Customer to enroll with Viridian, you ll want to make sure you know how to explain enrollment. The following section will help you become familiar with utility bills. You ll see a utility bill sample and where to find the information the Customer will need for enrollment. You ll also see a sample bill that shows what the Customer s bill will look like after enrolling with Viridian. VIRIDIAN NEW JERSEY MARKET GUIDE //

4 Market Information cont. Comparing Rates All six New Jersey utilities set their Price to Compare on a monthly basis. Viridian will always include the utility s comparison rate and how long it will be in place on our rate tools for easy comparison. Even though your Customer will likely ask to see a rate-torate savings comparison, remember that any comparisons are strictly estimates since Viridian s rates, the utility s rates and the Customer s usage will vary. when the 60 or 0 day limit is reached. Once the Customer is dropped from Viridian s service due to nonpayment, he or she is ineligible to enroll with Viridian or any other third-party supplier for another months. Therefore, if your Customer knows that he or she has an outstanding balance of 60 or 0 days on his or her electric/natural gas bill, the Customer should pay off the balance prior to enrolling with Viridian to ensure that the enrollment will be accepted. Staying current on billing New Jersey does things a little differently when it comes to consumer eligibility for a third-party supplier. If electric Customers are more than 60 days behind with their payment to the utility (or 0 days behind for natural gas Customers), they are not eligible for the utility s consolidated billing service: one bill that includes charges from both the utility and the supplier. Under these circumstances, their Viridian enrollment will be rejected by the utility. Similarly, if Customers are initially accepted by Viridian and then fall behind on their payments, the utility will automatically drop the Customers from Viridian s service NEW JERSEY COMMERCIAL CUSTOMERS Delinquent Payment Provision Form In addition to the standard enrollment form, New Jersey commercial Customers must also provide some additional information in order to enroll with Viridian. There are two options: They may submit one recent bill plus the Delinquent Payment Provision form (DPP), which would allow Viridian to debit their account in the event of nonpayment after several attempts to collect payment have failed. Or, in lieu of the DPP form, they may provide two out of their three most recent utility bills, showing payment in full. New Jersey Customer Billing Default Process Utility Consolidated Billing Dual Billing Payment & Collection Customer neglects to pay bill from utility. Customer neglects to pay second consecutive bill from utility. Utility switches customer to Dual Billing. Viridian sends final bill to customer. Customer pays bill to Viridian. Customer does not pay bill to Viridian. Customer is dropped from Viridian s service.. Utility notifies Viridian. Viridian collects amount owed:. Viridian notifies the customer that service will be terminated after one final billing cycle. Commercial: Provision Payment and/or Deposit Retained and/or Provision funded from Monthly Admin Fee. Residential: Provision funded from Monthly 49 cent Admin Fee 4 // VIRIDIAN NEW JERSEY MARKET GUIDE

5 Atlantic City Electric (ACE) Enrollment & Billing ENROLLMENT RATES To enroll with Viridian, an ACE Customer must provide his or her -digit Service Number, located under Details of your Electric Charges at the top of the utility bill on page. The Supply Charges on page also shows a Supply Price Comparison, which lists a rate per kilowatt-hour that you can compare directly with Viridian s rate. Most ACE residential Customers who are eligible for Viridian s service will have Residential Service listed at the top of the Electric Charges section on page. For more information on Customers with the MGS rate, please see the Eligibility section on page. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the Customer s service. Page of bill BEFORE enrolling with Viridian VIRIDIAN NEW JERSEY MARKET GUIDE // 5

6 POST ENROLLMENT Utility Notification: Shortly after the Customer s enrollment is processed, ACE will send a letter in the mail notifying the Customer of the service change to an electric supplier. After a Customer has enrolled with Viridian, the Customer will continue to receive a bill from ACE as usual. A few things will look different. Viridian s total charge and name will be listed on the bill summary on page and of the bill. The Customer s detailed supply charge will be broken out separately on page. Billing adjustments include any reconciliation fees from the previous month s pricing and any other standard fees associated with the supply of energy in the grid. The Customer will continue to pay the entire amount due to the utility as shown on page of the bill. Page of bill AFTER enrolling with Viridian Page of bill AFTER enrolling with Viridian 6 // VIRIDIAN NEW JERSEY MARKET GUIDE

7 Jersey Central Power & Light (JCP&L) Enrollment & Billing ENROLLMENT RATES To enroll with Viridian, a JCP&L Customer must provide his or her 0-digit Customer Number, typically located on Page of the bill under the Charges from JCP&L portion of the bill. Viridian s rate will replace the Basic Generation Service found on Page under the JCP&L charges. Most JCP&L Customers that are eligible for Viridian s service will have one of the following rate codes: RS (Residential Service), GS (General Service). The rate code description can be found in the middle of Page, next to the Customer Number. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the Customer s service. Page of bill BEFORE enrolling with Viridian Billing Period: Bill For: Mar to Apr 0, 0 for 0 days Joe Customer Energy Way Anytown, NJ Bill Based On: Actual Meter Reading, Prorated Bill April, 0 Account Number: Amount Due: $7.46 Due Date: May 08, 0 Page of J77 To report an emergency or an outage, call 4 hours a day For Customer Service, call For Payment Options, call Pay your bill online at Bill issued by: JCP&L, PO Box 600, Reading PA Messages Account Summary Amount Due Previous Balance 87.9 Payments/Adjustments Balance at Billing on Apr, JCP&L - Consumption 7.46 Amount Due by May 08, 0 $7.46 Usage Information for Meter Number Apr 0, 0 KWH Reading (Actual) 5,76 Mar, 0 KWH Reading (Actual) 50,76 KWH used 000 Charges From JCP&L When contacting an Electric Generation Supplier, please provide the following. Customer Number: Rate: Residential Service JC_RS 0D Customer Charge.0 Basic Generation Service 000 KWH x Deliver y Service Charges 000 KWH x Current Consumption Bill Charges 7.46 Detail Payment and Adjustment Information 04/04/ Payment VIRIDIAN NEW JERSEY MARKET GUIDE // 7

8 POST ENROLLMENT Utility Notification: Shortly after the Customer s enrollment is processed, JCP&L will send a letter in the mail notifying the Customer of the service change to an electric supplier. After a Customer has enrolled with Viridian, the Customer will continue to receive a bill from JCP&L as usual. A few things will look different. On Page of the bill, Viridian s supply charge will be listed under Account Summary. Viridian s name and contact information will be listed in a separate Billing Information Section on Page. Viridian s charges will be broken out in a separate section titled Total Viridian Energy Current Charges at the bottom of the page. 4 The Customer will continue to pay the entire amount due to the utility. Page of bill AFTER enrolling with Viridian Billing Period: Bill For: Mar to Apr 0, 0 for 0 days Joe Customer Energy Way Anytown, NJ Bill Based On: Actual Meter Reading, Prorated Bill April, 0 Account Number: Amount Due: $7.46 Due Date: May 08, 0 Page of J77 To report an emergency or an outage, call 4 hours a day For Customer Service, call For Payment Options, call Pay your bill online at Bill issued by: JCP&L, PO Box 600, Reading PA Messages Account Summary Amount Due Previous Balance 87.9 Payments/Adjustments Balance at Billing on Apr, JCP&L - Consumption.46 Viridian Energy Total Current Charges 7.46 Amount Due by May 08, 0 $7.46 Usage Information for Meter Number Apr 0, 0 KWH Reading (Actual) 5,76 Mar, 0 KWH Reading (Actual) 50,76 KWH used 000 Charges From JCP&L When contacting an Electric Generation Supplier, please provide the following. Customer Number: Rate: Residential Service JC_RS 0D Customer Charge.0 Deliver y Service Charges 000 KWH x Current Consumption Bill Charges.46 Charges From Viridian Energy 055 Washington Blvd., Stamford, CT 0690 Customer Service Account Number: Rate : Bill_Ready Viridian Energy Basic Charges Billing Period Mar, 0- April 0, 0 Commodity Charge 000 KWH x Total Viridian Energy Current Charges $ // VIRIDIAN NEW JERSEY MARKET GUIDE

9 Public Service Electric & Gas (PSE&G) Enrollment & Billing ENROLLMENT RATES To enroll with Viridian, a PSE&G Customer must provide his or her electric 8-digit PoD ID. The PoD ID (which stands for Point of Delivery ) begins with PE and is followed by 8 digits, and is found on Page in the electric section of a Customer s utility bill. Please note that this is different from the gas PoD, which begins with PG. Viridian s rate will replace the charges in the Supply portion of the bill, which includes Generation, Transmission and Energy Supply. Most PSE&G Customers that are eligible for Viridian s service will have one of the following rate codes: RS (Residential Service) or GS (General Service). The rate code description can be found at the top of Page, next to charges. The standard residential service will say RS. Customers on PSE&G s special residential heating rate, written as RHS, may not be good candidates for Viridian s service. For more information, please see the Eligibility section on Page of this market guide. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the Customer s service. Page of bill BEFORE enrolling with Viridian. VIRIDIAN NEW JERSEY MARKET GUIDE // 9

10 POST ENROLLMENT Utility Notification: Shortly after the Customer s enrollment is processed, PSE&G will send a letter in the mail notifying the Customer of the service change to an electric supplier. After a Customer has enrolled with Viridian, the Customer will continue to receive a bill from PSE&G as usual. A few things will look different. Viridian s name and charges will appear on Page of the bill. The Electric Charge Details on Page will look very different. The supply portion of the bill will be separated into a different section at the bottom of the page with Viridian s charge, which includes transmission, generation and various adjustment charges as the total supply charge. Additionally, PSE&G provides shadow billing, which allows the Customer to compare Viridian s supply price to what the Customer would have been charged if the utility was the supplier. Page of bill AFTER enrolling with Viridian 4 The Customer will continue to pay the entire amount due to the utility. Page of bill AFTER enrolling with Viridian 4 0 // VIRIDIAN NEW JERSEY MARKET GUIDE

11 Rockland Electric Enrollment & Billing ENROLLMENT RATES To enroll with Viridian, a Rockland Electric Customer must provide his or her 0-digit Account Number, located on Page of the bill. Viridian s rate will replace the Transmission and Generation Charges, found on Page of the bill. The supply charges are broken out on Page of the bill. Rockland Electric also provides a Price to Compare on Page for Customers to use as an apples-toapples comparison when shopping for a supplier. 4 The Customer s rate class is listed on Page, above the meter number. Eligible residential Customers will have Residential as their rate classification. Page of bill BEFORE enrolling with Viridian For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the Customer s service. 4 VIRIDIAN NEW JERSEY MARKET GUIDE //

12 POST ENROLLMENT Utility Notification: Shortly after the Customer s enrollment is processed, Rockland Electric will send a letter in the mail notifying the Customer of the service change to an electric supplier. After a Customer has enrolled with Viridian, the Customer will continue to receive a bill from Rockland Electric as usual. A few things will look different. First, the Customer will notice that the transmission and generation charges are no longer listed on Page of the bill. Instead, the transmission and generation charges are included in the supplier electric charge found on Page. Viridian s supply charge will be listed as a separate charge on the bill summary on Page. The Customer will continue to pay the entire amount due to the utility. Page of bill AFTER enrolling with Viridian Page of bill AFTER enrolling with Viridian // VIRIDIAN NEW JERSEY MARKET GUIDE

13 New Jersey Natural Gas (NJNG) Enrollment & Billing ENROLLMENT RATES A New Jersey Natural Gas (NJNG) Customer must provide his or her -digit Account Number to enroll. The Account Number is found on left side of Page. Viridian s rate includes the supply charge, which is written as GAS in the bill calculation box on Page. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the Customer s service. Page bill BEFORE enrolling with Viridian ACCOUNT NUMBER BILL TYPE Monthly 00RNNG CURRENT METER READING IS Actual Read NEXT SCHEDULED READING Actual Read SERVICE FROM PERIOD TO METER NUMBER JOE CUSTOMER ENERGY WAY ANYTOWN, STATE, ZIP CODE METER READING PRESENT PREVIOUS SERVICE ADDRESS ENERGY WAY 00 S OF CUBIC FEET USED (CCF) Billing or Service Telephone Numbers: CUSTOMER SERVICE REPORTING GAS LEAKS -800-GAS-LEAK ( ) BTU CONTENT TOTAL AMOUNT DUE $ 6.8 DUE DATE June 7, 0 SHOW PAYMENTS RECEIVED BY May, 0 BILLING UNITS USED THERMS PLEASE READ REVERSE SIDE THIS SERVICE PERIOD GAS CHARGES Apr 0 May x.0 = 6.8 Amount From Last Bill 5.75 May 0 Payment Thank You Past Due Amount.00 This period charge 6.8 TOTAL AMOUNT DUE $6.8 Comparative NJNG Gas Charge $.89 Supplier Adjustment BILL CALCULATION Therms x.9500 GAS = Therms x.99 DEL = 47.9 Residential Customer Charge = 6.60 THIS SERVICE PERIOD GAS CHARGES $6.8 lease return this portion with your ACCOUNT NUMBER VIRIDIAN NEW JERSEY MARKET GUIDE //

14 POST ENROLLMENT Utility Notification: Shortly after the Customer s enrollment is processed, NJNG will send a letter in the mail notifying the Customer of the service change to a natural gas supplier. After the Customer enrolls with Viridian, the Customer will continue to receive a bill from NJNG as usual. A few things will look different. Viridian s name and charge will appear on Page of the bill. Viridian s charge will be displayed separately from the utility s charge. The Customer will continue to pay the entire amount due to the utility. Page of bill AFTER enrolling with Viridian Billing or Service Telephone Numbers: CUSTOMER SERVICE REPORTING GAS LEAKS -800-GAS-LEAK ( ) ACCOUNT NUMBER BILL TYPE Monthly 00RNNG CURRENT METER READING IS Actual Read NEXT SCHEDULED READING Actual Read SERVICE FROM PERIOD TO METER NUMBER JOE CUSTOMER ENERGY WAY ANYTOWN, STATE, ZIP CODE METER READING PRESENT PREVIOUS SERVICE ADDRESS ENERGY WAY 00 S OF CUBIC FEET USED (CCF) BTU CONTENT TOTAL AMOUNT DUE $ DUE DATE June 7, 0 SHOW PAYMENTS RECEIVED BY May, 0 BILLING UNITS USED THERMS PLEASE READ REVERSE SIDE THIS SERVICE PERIOD GAS CHARGES Apr 0 May x.0 = 6.8 Amount From Last Bill 5.75 May 0 Payment Thank You Past Due Amount.00 This period charge 6.8 TOTAL AMOUNT DUE $6.8 Comparative NJNG Gas Charge $.89 Supplier Adjustment For Commody charges, call VIRIDIAN ENERGY PA LLC (0) BILL CALCULATION Therms x.9500 GAS = Therms x.99 DEL = 47.9 Residential Customer Charge = 6.60 THIS SERVICE PERIOD GAS CHARGES $6.8 4 // VIRIDIAN NEW JERSEY MARKET GUIDE

15 PSE&G Natural Gas Enrollment & Billing ENROLLMENT RATES A PSE&G gas Customer must provide his or her natural gas PoD ID number to enroll. The PoD ID Viridian s rate will replace the supply charge, which is written as BGSS Commodity on Page of the bill (which stands for Point of Delivery ) begins with under the supply section. PG and is followed by 8 digits, and is found on Page in the gas section of a Customer s utility bill. Please note that this is different from the PSE&G also provides a Price to Compare on Page for Customers to use as an apples-to-apples electric PoD, which begins with PE. comparison when shopping for a supplier. 4 The Customer s rate class is listed on Page, next to the PoD ID. Eligible residential Customers will have RSG as their rate classification. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the Customer s service. Page of blll BEFORE enrolling with Viridian 4 VIRIDIAN NEW JERSEY MARKET GUIDE // 5

16 POST ENROLLMENT Utility Notification: Shortly after the Customer s enrollment is processed, PSE&G will send a letter in the mail notifying the Customer of the service change to a natural gas supplier. After the Customer enrolls with Viridian, the Customer will continue to receive a bill from PGS&E as usual. A few things will look different. Viridian s name and charge will appear on Page of the bill under the Account Summary. The Customer will continue to pay the entire amount due to the utility. Page of bill AFTER enrolling with Viridian 6 // VIRIDIAN NEW JERSEY MARKET GUIDE

17 South Jersey Gas (SJG) Enrollment & Billing ENROLLMENT RATES To enroll with Viridian, a South Jersey Gas (SJG) Customer needs to provide his or her 0-digit SJG also provides a Price to Compare on Page for Customers to use as an apples-to-apples comparison Service Agreement ID, found on Page of the when shopping for a supplier. Customer s bill. The Customer s rate class is on Page, above the Price to Compare. Eligible residential Customers will have Residential Service Gas Heat as their rate 4 classification. For rate codes not listed, please contact the utility to fully understand how choosing a supplier will impact the Customer s service. Page of bill BEFORE enrolling with Viridian VIRIDIAN NEW JERSEY MARKET GUIDE // 7

18 POST ENROLLMENT Utility Notification: Shortly after the Customer s enrollment is processed, SJG will send a letter in the mail notifying the Customer of the service change to a third party natural gas supplier. After a Customer enrolls with Viridian, the Customer will continue to receive a bill from SJG as usual. A few things will look different. Viridian s name and charges will appear on Page of the bill. On Page, Viridian s charge will be displayed separately from the utility s charge. The Customer will continue to pay the entire amount due to the utility. Page of bill AFTER enrolling with Viridian 05 VIRIDIAN ENERGY. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, is strictly prohibited. MarketGuide_NJ_065 8 // VIRIDIAN NEW JERSEY MARKET GUIDE