AWARENESS TRAINING ON ISO 9001 & 14001

Transcription

1 AWARENESS TRAINING ON ISO 9001 & O9001:2008 (QMS) O14001:2004 (EMS) 2 1

2 Objectives After this awareness training, you should know: O About Quality management system (QMS) & Environmental management system (EMS) O The benefits of QMS & EMS. 3 ISO Principles If it is not documented, it did not happen. Everything must be reviewed, and same person cant review his own process. One specific person must be identified,who is in control of each activity.(responsibility) 4 2

3 Benefits of an QMS & EMS O Ensures process knowledge reaches everyone O Helps in customer satisfaction O Reduce operating costs O Integrate environmental programs into mission O Increase employee involvement O Reduce environmental impacts O Reduce customer compliant 5 A Basic QMS & EMS Framework Plan, Do, Check, Act PLAN DO ACT CHECK 6 3

4 The Continuous Cycle O Plan Planning, identifying aspects and establishing goals O Do Implementing, includes training and operational controls O Check Checking, includes monitoring and corrective action O Act Reviewing, includes progress reviews and acting to make needed changes 7 Quality Policy ACCEL FRONTLINE IS COMMITTED TO PROVIDE QUALITY SERVICES TO ENHANCE CUSTOMER SATISFACTION THROUGH CONTINUAL IMPROVEMENT OF SKILLS, PROCESSES AND TECHNOLOGIES. 8 4

5 Environmental Policy 9 OManagement representative Monitor the performance of your quality system. Control the performance of your quality system. Report on the performance of your quality system. Help improve the performance of your quality system. Act as your organization's spokesperson on quality. Who is your Management representative? 10 5

6 Objectives and Targets (QMS) 11 Objectives and Targets (EMS) 12 6

7 How Is The Documentation System Structured? 13 What Is a Document? O Communication of information O Evidence of conformity O Knowledge sharing The whole document available in WMS. Its your duty to ensure you have the latest version. 14 7

8 Records O Why Are Records Important? O They are the objective evidence that we re doing what we say we re doing. E.g.: Communication of short shipment over phone will be treated as non conformance. 15 Common Deficiencies Document Control O Unapproved documents are in use O Procedures don t match practices O Unofficial changes are on procedures O Obsolete documentation (Old issue) is in use O Documents are not located where they re supposed to be 16 8

9 Identification & Traceability Identification Requirements (Eg: Document code, material identification, Calibration status.) Identification Method (Eg: Sticker, Indexing file, colour coding) Traceability Requirements(Eg: Location of storage) Traceability Methods(Eg: sequence of filing ) 17 Some Basic EMS Definitions O Environmental Aspect (Cause) The elements of an organization s activities, products, or services which can interact with the environment. O Environmental Impact (Effect) Any change to the environment whether adverse or beneficial, wholly or partially resulting from an organizations activities, products, or services. 18 9

10 EXAMPLE ACTIVITY ASPECT IMPACT EXAMPLE ACTIVITY ASPECT IMPACT 10

11 Aspects and Impacts Refer WMS for aspect impact scorecard to know Aspect impact related to your area of operation. Significant Aspect Impact are marked in Gray and OCP defined for the same. 21 S.No Aspect Impact OCP 1 Emission from DG Air pollution OCP 01 2 DG operation Noise pollution OCP 01 3 Storage of Diesel Fire hazard OCP 02 4 Storage of IPA Fire hazard OCP 02 5 Generation of noise from supplier vehicle / company vehicle Noise pollution OCP 03 6 Emission of smoke from supplier vehicle / company vehicle Air pollution OCP 03 7 General electricity usage Resource depletion OCP 04 8 Disposal of batteries Land contamination OCP 05 9 Storage of scrap [ non e-waste ] Fire hazard OCP Storage of empty carton boxes Fire hazard OCP Use of poor efficient AC Resource depletion OCP Disposal of E-waste Land contamination OCP Fumes from soldering process Air pollution / Occupational health hazard OCP Soldering Iron [ Heat burns ] Occupational health hazard OCP Usage of Hot air gun Occupational health hazard OCP Usage of soldering flux Occupational health hazard OCP Fumes from molten lead Occupational health hazard OCP Heat generation from molten lead Occupational health hazard OCP Falling of Carton box from height stuffed with hard disk while stacking and de-stacking. Occupational health hazard 22OCP Unpacking using knife Occupational health hazard OCP Electrical shock during repair & testing Occupational health hazard OCP 13 11

12 O Always follow the instructions in the OCP O Where necessary wear appropriate Personal protective equipment (PPE) for your protection 23 Corrective & Preventive Action Problem To Correct Correction RCA To Prevent Recurrence To Prevent Occurrence Corrective Action Preventive Action 24 12

13 Emergency preparedness O During Emergency follow the emergency response procedures O Use the layout plan and identify the escape route O Always remember do not RUN, walk shiftily during emergencies. 25 EMERGENCY DO NOT PANIC LOOK FOR 13

14 How Do We All Fit In? O We have to understand our policy. O We have to follow procedures and instructions. O We have to understand our customers and meet their needs. 27 Your Participation O The commitments of the Policy. O How your job impacts the quality & environment. O The procedures/protocols of your job and adhering to them. O The potential impacts of departing from the procedures of your job. O The legal and other requirements of your job

15 During an audit... OAuditors want to determine: ODo our processes and procedures meet ISO requirements? ODo we follow our customers requirements? ODo we follow our procedures and work instructions? OTypical Questions: ODescribe your job. OWhat training have you received? ODoes your job have documented procedures or work instructions? OIf so, show me where they are. OAre your procedures and work instructions correct? 29 Thank you 30 15