IMS (Quality, Environment, Occupational Health & Safety) Awareness Training Course As per ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007

Transcription

1 IMS (Quality, Environment, Occupational Health & Safety) Awareness Training Course As per ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007

2 SESSION 1 ST HR INTRODUCTION

3 COURSE OBJECTIVE This course is designed to: Describe the importance of IMS Explain the structure and requirements of ISO 9001, & OHSAS Framework of Indian EHS Legislation

4 WHY QUALITY Rising Customer Expectations Increasing Competition Increasing Penalties for Failure Increasing turn-over of personnel Globalisation

5 QUALITY MANAGEMENT PRINCIPLES 1. Customer Focus 2. Leadership 3. Involvement of people 4. Process approach 5. System approach to the management 6. Continual Improvement 7. Factual Approach to Decision Making 8. Mutually beneficial Supplier relationship

6 PROCESS? I N P U T Raw material required to cook Environment (Clean kitchen) Equipment Gas, Utensils People (Chef, Helpers, Waiter) Recipe for cooking Ordered Dish OUTPUT

7 PROCESS? Methodology (PROCEDURE/SOP s) Input Resources Equipment/ Tools Material People/ Manpower Information PROCESS Set of interrelated or interacting activities Control to the process Output PRODUCT/ SERVICE

8 STRATEGIC APPROACH-PDCA PDCA can be applied to all processes

9 PROCESS BASED QUALITY MANAGEMENT SYSTEM Continual improvement of the quality management system C U S T O M E R s R E Q U I R E M E N T S Resource management Input Management responsibility Service realisation Measurement analysis & improvement Product (Output) C U S T O M E R s S A T I S F A C T I O N

10 ISO 9001: 2008 STRUCTURE Clause 1: Scope Clause 2: Normative Reference Clause 3: Terms and Definitions Clause 4: Quality Management System Clause 5: Management Responsibility Clause 6: Resource Management Clause 7: Product Realisation Clause 8: Measurement, Analysis & Improvement

11 TERMS & DEFINITIONS Document Information and its supporting medium Record Document stating results achieved or providing evidence of activities performed

12 CLAUSE 4- QUALITY MANAGEMENT SYSTEM Mandatory Procedure Required by QMS: Control of Documents (4.2.3) Control of Records (4.2.4) Internal Audit (8.2.2) Control of Non Conforming Product (8.3) Corrective Action (8.5.2) Preventive Action (8.5.3)

13 CLAUSE 5- MANAGEMENT RESPONSIBILITY 5.1 Management Commitment 5.2 Customer focus 5.3 Quality Policy 5.4 Planning 5.5 Responsibility, Authority & Communication 5.6 Management Review

14 CLAUSE 6- RESOURCE MANAGEMENT 6.1 Provision of Resources 6.2 Human Resources 6.3 Infrastructure 6.4 Work Environment

15 CLAUSE 7- PRODUCT REALISATION 7.1 Planning of product realisation 7.2 Customer related Process 7.3 Design and Development (Design the product or service) 7.4 Purchasing 7.5 Production & service provision 7.6 Control of monitoring & measuring equipment

16 CLAUSE 8 MEASUREMEMT, ANALYSIS & IMPROVEMENT 8.1 General 8.2 Monitoring & Measurement 8.3 Control of non-conforming product 8.4 Analysis of data 8.5 Improvement

17 SESSION 2 ND HR STRUCTURE OF ISO 14001:2004 & OHSAS 18001:2007

18 WHY EMS? Environmental performance closely scrutinized by shareholders, employees, creditors, regulators, environmental groups and the general public. Their responses could significantly affect share prices. Environmental performance can have trade implications.

19 WHY OHSMS?

20 Common programmes of EMS & OHSAS Examples: Chemical control including purchasing, tracking of MSDS, labeling, storage, and transportation. Inspection including inspections of the general plant, critical parts, special systems (fire & other emergency response systems), maintenance Incident investigation including root cause analysis, counter-measures, follow-up, and incident data analysis

21 Common programmes of EMS & OHSAS Emergency response to fire, spill response, and disasters. Training and education related to common programs. Product liability including system safety techniques used to minimize product liabilities (precursors to life cycle analysis) Auditing

22 DEFINITIONS Environment Surroundings in which an organisation operates, including air, water, land, natural resources, flora, fauna, humans, and their interrelation. Note - Surroundings in this context extend from within an organisation to the global system

23 DEFINITIONS Organisation Company, corporation, firm, enterprise, authority or institution, or part or combination thereof, whether incorporated or not, public or private, that has its own functions and administration. Note - for organisations with more than one operating unit, a single operating unit may be defined as an organisation

24 DEFINITIONS Environmental & OHS Management System Part of an organization's management system used to develop and implement its environment and OHS policy and manage its environmental aspects and Hazards. Note 1: A management system is set of interrelated elements used to establish policy and objectives and to achieve those objectives. Note 2: A management system includes organizational structure, planning activities, responsibilities, practices, procedures, processes and resources.

25 DEFINITIONS Occupational Health & Safety Conditions and factor that affect or could affect, health & safety of employees or other workers (Including temporary workers and contractor personnel), visitors or any other person in the workplace Note organisations can be subject to legal requirements for the health and safety of persons beyond the immediate the workplace, or who are exposed to workplace activities

26 DEFINITIONS Workplace Any physical location in which work related activities are performed under the control of the organisation Note When giving consideration to what constitutes a workplace, the organisation should take into account the OH&S effects on personnel who are, for example travelling or in transit (e.g. driving flying, on boats or trains), working at the premises of a client or customer, or working at home

27 EHS MANAGEMENT MODEL Raw Materials Water/Air Power Recycle Suppliers UNIT OPERATION or PROCESS Product By-Product ( Sold ) Water Gaseous Emissions Liquid Waste ( Disposal ) Noise Accidents Ill Health Re- Useable Waste Solid Waste ( Disposal )

28 STRUCTURE OF EMS - ISO CONTINUAL IMPROVEMENT Management Review Environmental Policy Planning Environmental aspects Legal and other requirements Objectives, targets and programs Checking Monitoring and measurement Evaluation of compliance NC and CAPA Control of Records Internal audits Implement and Operation Resources, roles, responsibility and authority Competence training, and awareness Communication Documentation Control of Documents Operational control Emergency preparedness &response

29 STRUCTURE OF EMS &OHSAS CONTINUAL IMPROVEMENT Management Review Checking Monitoring and measurement Evaluation of compliance Incident investigation, NC and CAPA Control of Records Internal audits HSE Policy Planning Hazard identification, risk assessment and determining controls Legal and other requirements Objectives and programs Implement and Operation Resources, roles, responsibility accountability and authority Competence training, and awareness Communication, participation and consultation Documentation Control of Documents Operational control Emergency preparedness &response

30 DEFINITIONS Environmental Policy Overall intentions and direction of an organization related to its environmental performance as formally expressed by top management. OH&S Policy Overall intentions and direction of an organization related to its OH&S performance as formally expressed by top management.

31 DEFINITIONS Environmental Performance Measurable results of an organization's management of its environmental aspects. NOTE: In the context of environmental management system, results can be measured against the organization's environment policy, environment objectives, environment targets and other environmental performance requirements.

32 DEFINITIONS OH&S Performance Measurable results of an organization's management of its OH&S risks. NOTE 1: OH&S performance measurement includes measuring the effectiveness of the organization's control. NOTE 2: In the context of OH&S management system, results can be measured against the organization's OH&S policy, OH&S objectives and other OH&S performance requirements.

33 DEFINITIONS Prevention Of Pollution Uses of processes, practices, materials, products, services or energy to avoid, reduce or control (separately or in combination) the creation, emission or discharge of any type of pollutant or waste, in order to reduce adverse environmental impacts. Note : Prevention of pollution can include source reduction or elimination, process, product or service changes, efficient use of resources, material and energy substitution, reuse, recovery, recycling, reclamation and treatment.

34 DEFINITIONS Interested Party (EMS) Person or group concerned with or affected by the environmental performance of an organization. Interested Party (OH&S) Person or group inside or outside the workplace, concerned with or affected by the OH&S performance of an organization

35 GENERAL REQUIREMENTS Clause 4.1 Establish, document, implement, maintain and continually improve an EMS. Determine how it will fulfill requirements of this standard. Define and document scope its of EMS

36 Environmental Impacts (4.3.1) 4.2 ENVIRONMENT POLICY Documented, implemented, maintained and communicated to all employees Available to the public Reuse Objective, Targets and Programs (4.3.3) Reduce Replace Recycle 4.2 Environmental Policy Improvement & Prevention of Pollution Legal and Other Requirements (4.3.2) Internal, External Parties, and Persons Working on Behalf

37 Session -3 3rd Hr ENVIRONMENT ASPECTS Activities Welding Maintenance Subcontracted Activities Environmental Aspects Hazardous Waste Cleanup Vehicles Computer Components Products Services

38 ENVIRONMENTAL ASPECTS [4.3.1 ] Establish, implement & maintain procedure to identify environmental aspects of its activities, products or services within defined scope Those that it can control and over which it can be expected to have influence Determine those which have or can have significant impact

39 ENVIRONMENTAL ASPECTS [4.3.1 ] Taking into account planned or new developments, or new or modified activities, products and services Ensure that significant aspects are taken into account in establishing, implementing and maintaining its EMS Keep the information up-to-date

40 DEFINITIONS Environmental Aspect Element of an organisation s activities or products or services than can interact with the environment Note : A significant environmental aspect has or can have a significant environmental impact

41 DEFINITIONS Environmental Impact Any change to the environment, whether adverse or beneficial, wholly or partially resulting from an organization's environmental aspects.

42 POLLUTION SOURCE Processes Activities Products Services PATHWAY Air Water Solid Built environment Quality of Life Noise Vibration Visual Impact TARGET Ozone layer Rain forest Forest Lake/River Ground water Eco systems Local Community

43 ENVIRONMENTAL PROBLEMS Global Warming Stratospheric Ozone Depletion Acid Rain Water Quality Persistent Organics Air Quality Noise/Vibration Visual Impact/ Amenity Waste Management Contaminated Land Major Spills and Incidents Release of Genetically Manipulated Organisms

44 EXAMPLE OF ASPECTS AND IMPACTS Aspects Air emissions (exhaust) Water consumption Fuel release (accidental spills) Fuel release (accidental spills) Noise generation Energy consumption (lights left on) Paper recycled Impacts Air quality degraded Water resource depleted Storm water contaminated Soil contaminated Area nuisance Increased CO2 from coalfired power plant emissions Landfill space conserved, raw materials conserved

45 HIRA AND DETERMINING CONTROLS (4.3.1) The process steps: Hazard Identification Risk assessment Determination of controls Hierarchy of controls prescribed as part of OH&S planning - Elimination - Substitution - Engineering controls - Signage/warnings and/or administrative controls - Personal protective equipment

46 HIRA AND DETERMINING CONTROLS (4.3.1) Ongoing HIRA - Routine and non routine - Subcontractors and visitors - Facilities provided at workplace Results of assessments and effect of controls to be considered in setting objectives Up to date

47 HIRA AND DETERMINING CONTROLS Methodology for HIRA Defined, Proactive and Reactive Classification of risks Operating experience and capability of risk control Provide inputs facility requirements, training needs, operational controls Monitoring of required actions

48 SESSION 3, 3 RD HR Environmental Aspects (4.3.1) LEGAL AND OTHER REQUIREMENT Legal and Other Requirements Legal Requirements Other Requirements

49 LEGAL AND OTHER REQUIREMENTS (4.3.2) Procedures to identify and access applicable legal & other requirements Keep information up to date Communicate requirements to :- employees - Person working under the control of organisation interested parties

50 LEGAL AND OTHER REQUIREMENTS (4.3.2) The statutes relating to OH&S are broadly divided into three:- Statutes for safety at workplaces Statutes for safety of substances Statutes for safety of activities

51 LEGAL REQUIREMENTS The major legislations are:- The Factories Act, 1948 Mines Act, 1952 Dock workers (Safety, welfare & health) Act, 1986 Plantation Labour Act, 1951 Explosives Act, 1884 Petroleum Act, 1934 Insecticide Act, 1968 Indian Electricity Act, 1910 Indian Boilers Act, 1923 Indian Atomic Energy Act, 1962 Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996 Beedi and Cigar Workers' (Conditions of Employment) Act, 1966.

52 EVALUATION OF COMPLIANCE [4.5.2] Requires establishing, implementing and maintaining procedure: To periodically evaluate compliance with applicable legal and other requirements to which it subscribes (Possibly a table of legislation, column of how it affects the organisation, who it affects and then how it is complied with.) Keep records of results of periodic evaluations.

53 OBJECTIVES, TARGETS(EMS) & PROGRAMMES (4.3.3) Legal Requirements (4.3.2) Objectives Objectives, and Targets and Targets Views Views of of Interested Interested Parties Parties (4.4.3) Significant Environmental Significant Aspects & Environmental OH&S Risk Aspects (4.3.1) (4.3.1) Financial Requirements Technological Options

54 OBJECTIVES, TARGETS(EMS) & PROGRAMMES (4.3.3) Objectives and Targets Reviews and Updates Programs R&A (Responsibility and Authority) Time-Frame and Action Plans President Vice President EMR/Plant Manager Maintenance Manager

55 OBJECTIVES & PROGRAMMES (4.3.3) Documented EHS objectives at relevant functions and levels within the organization Consider - legal & other requirements, environmental aspects & OH&S Risks, - Technological options, Views of interested parties - Financial, operational and business requirements, Measurable where practicable

56 OBJECTIVES & PROGRAMMES (4.3.3) Designate responsibility at relevant functions and levels Means and timeframe by which objectives are to be achieved

57 4.4.1 RESOURCE, ROLES, RESPONSIBILITY AND AUTHORITY President Vice President EMR/Plant Manager Maintenance Manager People R&A (Responsibility and Authority) Resources, Roles Responsibility and Authority Infrastructure Money

58 EMS RESOURCES Organizational Infrastructure -Buildings -Communication lines -Underground tanks -Drainage -Etc.

59 4.4.2 COMPETENCE TRAINING & AWRENESS Environmental Policy (4.2) Emergency Preparedness and Response (4.4.7) Significant Environmental Aspects & OH&S Risks (4.3.1) Training, Awareness and Competence Objectives and Targets Operational Controls (4.4.6)

60 4.4.3 COMMUNICATION Internal Environmental Communication External Parties Subcontractors (4.4.6 and 4.2)

61 COMMUNICATION, PARTICIPATION AND CONSULTATION (4.4.3) Clause has been split into two: Communication Requirement for a procedure - For communication with contractors - Visitors to the workplace - For receiving, documenting and responding to relevant communications from external interested parties

62 Session 4 4 th Hr COMMUNICATION, PARTICIPATION AND CONSULTATION (4.4.3) Participation and Consultation Procedures for the participation of workers in respect of their: - Involvement hazard identification, risk assessment and determination of controls. - Involvement in incident investigation. - Involvement in the development and review of OH&S policies and objectives.

63 4.4.4 DOCUMENTATION Core elements and their interaction SYSTEM PROCEDURES OPERATIONAL PROCEDURES WORK PRACTICES ORGANIZATIONAL CHART ROLES & RESPONSIBILITIES LEGAL REQUIREMENTS POLICY ASPECTS OBJ. & TARGETS PROGRAMS TRAINING MATRIX MASTER DOCUMENT LIST MASTER RECORDS LIST

64 4.4.6 OPERATIONAL CONTROL Environmental & OH&S Policy (4.2) Subcontractors Operational Controls Objectives, Targets, and Programs (4.3.3) Significant Environmental Aspects & OH&S Risks (4.3.1)

65 OPERATIONAL CONTROL (4.4.6) Identify and plan operations associated with significant aspects. A procedure must be documented only when its absence could lead to a deviation from organization s environmental policy, objectives and targets. Operating criteria to be stipulated in the procedure.

66 OPERATIONAL CONTROL (4.4.6) Requirements for suppliers and contractors: suppliers including contractor must use the operational controls required by an organization where there are identifiable significant environmental aspects related to their goods and services. the organization must communicate their environmental requirements to the supplier or contractor.

67 OPERATIONAL CONTROL (4.4.6) - Identify and plan controls as applicable to its activities that are associated with identified hazard. - Controls related to purchased goods, equipment and services - Controls related to contractors and other visitors to the workplace

68 OPERATIONAL CONTROL (4.4.6) - OCP must be documented (when its absence could lead to a deviation OH&S policy and objectives) - Operating criteria is to be stipulated in the procedure (where its absence could lead to a deviation from OH&S policy and objectives.) A documented procedure need not be in traditional format.

69 OPERATIONAL CONTROL (4.4.6) Operational controls to include the management of change. Clarification has given that controls must extend to contractors and visitors.

70 OPERATIONAL CONTROL (4.4.6) Personal Protective Equipment Hard hats, caps & hair nets Safety boots & foot guards Face shields Safety goggles & glasses Hearing protection Protective gloves Protective jackets & vests Respirators

71 OPERATIONAL CONTROL (4.4.6) Procedural Controls Job procedures Work permits Lock-out procedures Confined-entry procedures Industrial hygiene procedures Housekeeping procedures Emergency procedures

72 OPERATIONAL CONTROL (4.4.6) A documented procedure need not be in traditional format and can be in the form of : - a flow diagram a cartoon or picture (especially relevant if workers are illiterate) a photograph a chart or schedule.

73 4.4.7 EMERGENCY PREPAREDNESS AND RESPONSE Identification Mechanism Test Mechanism Emergency Preparedness and Response Review Mechanism Response Mechanism

74 EMERGENCY PREPAREDNESS AND RESPONSE (4.4.7) ISO requires : identify the potential emergency situation identify the potential accidents identify how to respond to them respond to actual situation establish procedures to mitigate prevent or mitigate adverse environmental impact test procedures periodically

75 EMERGENCY PREPAREDNESS AND RESPONSE (4.4.7) OHSAS requires organization to: Establish procedures to mitigate Prevent or mitigate associated adverse OH&S consequences Test procedures periodically (After the occurrence of emergency situations)

76 EMERGENCY PREPAREDNESS AND RESPONSE (4.4.7) As an emergency is a type of nonconformance, procedure should also include: Analysis of cause Corrective action and preventive action Reporting, where required Review and revision of procedures

77 4.5.1 MONITORING & MEASUREMENT Significant Environmental Aspects (4.3.1) Legal and Other requirements (4.3.2) Monitoring and Measurement Records for performance operational controls achievement of objectives and targets Calibration of monitoring equipment Operational Controls (4.4.6) Conformance to Objectives and Targets (4.3.3) Documented Procedure

78 PERFORMANCE MEASUREMENT AND MONITORING (4.5.1) OHSAS 18001:2007 requires Procedure for: - Qualitative and quantitative measure - Monitoring the effectiveness of controls for health as well as safety - Proactive measures of performance (monitor conformance with the OH&S Programme, controls and operational criteria)

79 PERFORMANCE MEASUREMENT AND MONITORING (4.5.1) OHSAS 18001:2007 requires Procedure for: - Reactive measures of performance (monitor ill health, incidents, other historical evidence of deficient OH&S performance) - Recording of data and results of monitoring and measurement - To ensure monitoring and measuring instruments are calibrated.

80 PERFORMANCE MEASUREMENT AND MONITORING (4.5.1) OHSAS requires documenting information: - To monitor performance - To monitor operational controls To monitor conformity objectives and targets - Calibration records of monitoring equipments are to be maintained.

81 SIMPLIFIED MODEL OF OHS PERFORMANCE CONTINUAL IMPROVEMENT IN OHS PERFORMANCE Identify Hazards POLICY Legal & Other requirements Assess Risks OBJECTIVES Tolerable or Intolerable Eliminate Risk PROGRAMME Control Measures Acceptable Residual Risk Risk MONITOR Corrective & Preventitive Action REVIEW INTERNAL AUDIT

82 NON-CONFORMITY, CORRECTIVE & PREVENTIVE ACTION ISO requires procedures for: identifying nonconformity taking action to mitigate impacts investigating non-conformity taking corrective action to avoid recurrence taking preventive action to avoid occurrence

83 NON- CONFORMITY IDENTIFIED MITIGATION NON-CONFORMITY CORRECTIVE & PREVENTIVE ACTION INVESTIGATE ROOT CAUSE DETERMINATION CORRECTIVE ACTION REVIEW OF ACTION TAKEN PREVENTIVE ACTION DOCUMENT CHANGE

84 INCIDENT INVESTIGATION ( ) Procedures need to define responsibility and authority for: Recording, investigating and analysing incidents Determining underlying OH&S deficiencies Dealing with breaches in procedures that resulted in an incident Actions to mitigate consequences arising from incidents Initiation / completion of preventive / corrective actions Reviewing effectiveness of corrective and preventive actions

85 NONCONFORMITY, CORRECTIVE ACTION AND PREVENTIVE ACTION ( ) Establish, implement and maintain procedure for: Identification and correction of nonconformity Taking actions to mitigate the OH&S consequences Investigation of Nonconformity Determining the cause of nonconformity Taking corrective action to avoid recurrence Taking preventive action to avoid occurrence Recording and communication of the result of CAPA Review effectiveness of CAPA Modify the documents based on CAPA

86 CONTROL OF RECORDS (4.5.4) Establish and maintain records for EHS Management System conformance Procedures needed for identification, storage, protection, retrieval, retention, maintenance and disposition of EHS records Records should be legible, identifiable & traceable