Netserv Plan PART A 1

Transcription

1 Netserv Plan PART A 1

2 Head Office Ground Floor, 33 King Street, Caboolture, QLD PO Box 953, Caboolture QLD 4510 T: UNITY ( ) F: (07) Disclaimer: Information in this document was created using the best information available at the time of writing. While we endeavour to ensure all information in this document correct, information contained within is subject to change. 2

3 Contents Purpose of the Netserv Plan 3 1 Unitywater and the community Who is Unitywater? How does Unitywater benefit the community? Success stories Challenges we face Governance and responsibility How we ensure we spend our money wisely 12 2 Serving our customers Customer service standards Communications strategy Billing How Unitywater sets prices Metering Connecting to our network Connections Policy Schedule of Works Customer responsibilities Our charges How we manage demand for water Policy intentions Who is responsible, and who does what? Customer responsibilities 33 3 Caring for the environment 35 4 Delivering the right infrastructure Our current water supply and sewerage network Water supply network Sewerage network The age of our assets Replacement Costs Our planning process The growth expected in our area Our plans for new infrastructure Water supply and sewerage projects over the next five years What standards we build to 58 5 Being well planned 61 Appendix Appendix A Connections Policy 67 Appendix B Schedule of Works 101 Appendix C Charges Schedule 148 1

4 The complex business of supplying water and sewerage services across more than 5223 sq km requires strategic planning years in advance 2 2

5 Purpose of the Netserv Plan Unitywater is a statutory authority, governed by an independent Board which operates and maintains essential service infrastructure valued at $2.9 billion. Unitywater provides water and sewerage services to the Moreton Bay, Sunshine Coast and Noosa local authority areas on behalf of their citizens. The complex business of supplying water and sewerage services across more than 5223 sq km requires strategic planning years in advance in order to deliver services to the standards we have promised to meet today and into the future. The South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 legislates that all South East Queensland (SEQ) water service providers have a Water Netserv Plan (Netserv Plan) in place by 1 October Under the Act, the key purposes of the Netserv Plan are to: provide for strategic planning; ensure we provide safe, reliable and secure water supply and sewerage services; plan for the delivery of infrastructure to supply water and sewerage services for the next 20 years; integrate land use planning and infrastructure planning for water supply and sewerage services; and manage our water supply and sewerage services in an ecologically sustainable way. Rather than producing a Netserv Plan simply to meet the requirements of State Government legislation, Unitywater intends to use the plan as a key business management document. The Plan describes the growth and investment strategy of the business and how Unitywater will optimise performance, reduce service costs, charge for its services and infrastructure and maintain and renew its assets for the next 30 years. By legislation, the Netserv Plan is separated into Part A, which contains information for customers, and Part B, for use within Unitywater. Part A explains our commitment to the community, how we serve and engage with customers, how we deliver the right infrastructure and how we plan for the future. This document is our Netserv Plan Part A. It may be revised based on submissions from the public, our participating councils and the Queensland Government. Part B sits under the Unitywater Corporate Strategic Plan and is a key tool for the implementation of the goals of the Corporate Strategic Plan and for providing a process for continual improvement within the business. This part outlines operational management details for: corporate services; customer service; asset management, operation and maintenance; and environmental management as they relate to Unitywater, its stakeholders and the region. 3

6 Twenty-four hours a day and seven days a week our priority is providing customers with a high quality, safe and reliable water supply and sewerage service that is economically and environmentally sustainable. 4 4

7 Unitywater and the community 1.1 Who is Unitywater? We are a local business, providing water supply and sewerage services to residential and business customers throughout the Moreton Bay, Sunshine Coast and Noosa regions. Unitywater is a statutory authority, governed by an independent Board. We have a Participation Agreement with the Moreton Bay Regional Council, Sunshine Coast Council and Noosa Council. Twenty-four hours a day and seven days a week our priority is providing customers with a high quality, safe and reliable water supply and sewerage service that is economically and environmentally sustainable. Unitywater services a population of approximately 750,000 residents across more than 5,223 sq km, stretching from Ferny Hills in the south to Kin Kin in the north. We commenced operations on 1 July 2010 and were one of three SEQ water distributor-retailer entities (Unitywater, Allconnex Water and Queensland Urban Utilities) established as part of the Queensland Government s water reform program. Further reform in the industry resulted in the disbanding of Allconnex Water on 1 July 2012 and the creation of three council water businesses, operated by Gold Coast City Council, Logan City Council and Redland Water. Unitywater is a key participant in the SEQ Water Grid which was established to secure and efficiently manage the region s water supplies. 5

8 1.2 How does Unitywater benefit the community? Our extensive infrastructure network connects communities to vital services. Because our core business is providing water supply and sewerage services, we are focussed on delivering excellence in these areas. On behalf of our communities we: provide a reliable, secure and safe water supply to residents and businesses; collect, treat and dispose of sewage; operate sewage treatment plants, advanced water treatment plants and pumping stations; manage trade waste from our business and industrial customers; build, manage and maintain our water supply and sewerage infrastructure and assets; issue and manage water supply and sewerage accounts; and manage customer and stakeholder enquiries. The urban water cycle diagram below outlines the processes required in delivering drinking quality water and recycled water to our customers and in the collection, treatment and disposal of sewage. contributors to their community and are dedicated to delivering great service to our customers. Our major investments in infrastructure projects further stimulate the local economy as well as safeguard the environment and provide for future population growth. The community also benefits via Unitywater s returns to our participating councils. We are always looking for new and better ways to protect the environment we live in and manage the total water cycle in a way that is environmentally sustainable and cost efficient. We actively seek ways of connecting with our communities whether through formal channels such as our Community Advisory Group or via events, partnerships and sponsorships. Our task is to optimise the performance of our assets to ensure we meet the environmental, social and economic aspirations of our communities. Unitywater is a significant employer and contributor to the Moreton Bay, Sunshine Coast and Noosa regions, employing approximately 828 full time equivalent staff members. Our team of proud, productive people are valuable 6

9 1.3 Success stories Unitywater consistently provides its water supply and sewerage services to the required standards and is always striving for excellence in service delivery. Our focus on innovation has created significant benefits to our customers, stakeholders and the environment that will continue well into the future. Since commencing operations, Unitywater s highly skilled, experienced and talented staff members have collected a number of prestigious awards, including: Australian Water Association (AWA) Queensland Water Industry Woman of the Year 2011 Dr Tracey Wohlsen; AWA Queensland Program Innovation Award 2011 for the Unitywater laboratory team s breakthrough initiative for faster detection of E.Coli bacteria in water samples; AWA Queensland (Sewage Treatment Plant) Operator of the Year Robin Cherry, 2011; Chris Hughes, 2013; National Riverprize 2011 in partnership with the Sunshine Coast Rivers Initiative, for excellence in sustainable river basin management; Healthy Waterways Awards 2011 Finalist, Water Sensitive Urban Design Award and the Government Award, for co-funding and co-development of the Moreton Bay Regional Council Total Water Cycle Management Strategy; East Coast Apprenticeships Awards 2012 Apprentice of the Year, Jonathan Searle; Adult Apprentice of the Year and Electrical Trades Apprentice of the Year, Mark Formosa; AWA Qld Undergraduate Water Prize 2012 Barak Truasheim; Local Government Mutual Qld Risk Management Excellence Award 2013 for the Sewage Overflow Abatement Program; QComp Employer Achievement Award for Rehabilitation and Return to Work 2013 for positive stay at work/return to work strategies; AWA Program Innovation Award 2014 for the Moreton Bay Regional Council Total Water Cycle Management Plan - Moreton Bay Regional Council, BMT WBM, Bligh Tanner and Unitywater; Healthy Waterways Awards 2014 for the Sustainable Education Award, World Toilet Day Art Competition. AWA 2014 Program Innovation Award for Unitywater s World Toilet Day Art Prize. Our people proved their mettle when, in late-2010 and early-2011, severe flood and storm events tested our water supply and sewerage network and our around-the-clock service delivery. Unitywater staff responded admirably to these challenges, maintaining services and water quality and keeping customers informed during this testing time. 7

10 1.4 Challenges we face Unitywater faces a number of challenges as we move along the path of being path to being recognised as a sustainable, industryleading community and customer oriented water and allied services business. Our Corporate Strategic Plan is a blueprint to guide the development of the business. Having completed our Establishing Solid Foundations phase in and Ensuring the Core Business is Economically Sustainable phase in , our focus is now on a phase of Growing the Business which commenced in and will go forward under the Corporate Strategic Plan

11 Our major challenges are summarised as follows: Relatively low population density The population in our service area is spread over a large area, meaning that more pipes, pumps and sewage treatment plants are required per person than for a typical water supply and sewerage business. This necessitates a higher per person spend on infrastructure construction and maintenance than is the case for many other water supply and sewerage businesses in Australia. Rapid population growth While our population density is currently low, our region is one of the fastest growing in Australia. This means that infrastructure expansion needs to be rapid to cope with expected population growth while at the same time ensuring we make the best value choices for the long term. Areas of high environmental sensitivity Unique physical features in our operating area, such as the environmentallysensitive Moreton Bay Marine Park, require a very high level of care in regard to the standard of effluent released into waterways. The Moreton Bay Marine Park is wetland protected by the international Ramsar Convention on Wetlands treaty which carries special obligations for care. Ageing infrastructure Unitywater s infrastructure is relatively young in comparison to many other water supply and sewerage businesses in Australia. However, our network is ageing with some of our infrastructure dating back to the 1940s. This means that significant resources are required to preserve, renew and replace infrastructure in order to maintain the quality of our service. Balancing our capital works spending while keeping our services affordable is a challenge. Change management Having to adapt to an often-changing regulatory environment requires flexibility and responsiveness and creates challenges on the path to developing an operationally excellent organisation. The creation of Unitywater involved the amalgamation of two former council water supply and sewerage businesses that themselves were formed from the amalgamation of six former council water supply and sewerage businesses only two years prior to the commencement of Unitywater. The de-amalgamation of Noosa Council from the Sunshine Coast Council, effective from 1 January 2014, created further change to our operating environment. State Government legislation changes, such as introducing standardised codes and policies for all SEQ water businesses, have also stretched our resources as we strive to meet externally imposed deadlines. Managing change fatigue has involved a range of measures including staff training, the formation of project teams to implement new technologies and policies and the provision of regular project updates to staff. The introduction of effective single systems is allowing Unitywater to rationalise operations and take a wholeof-region approach to controlling our network, handling information and managing the billing cycle. We are simplifying our fees and charges by progressively standardising pricing across our service region and adopting a user-pays pricing approach to give customers greater control over their bill. Thorough communication campaigns on key initiatives have helped customers keep abreast with changes to the way we do business. Climate change adaptation Climate change, which predicts more intense rainfall, longer periods of drought and possible variations to water table levels, is expected to bring operational challenges to water supply and sewerage businesses. Our infrastructure planning needs to accommodate these anticipated changes. In 2013 we adopted a Carbon and Cost Abatement Management Plan and a Total Water Cycle Management Plan for the Moreton Bay Region. These plans detail justified actions to reduce greenhouse gas emissions through the use of energy efficiency, renewable energy and fuel efficiency initiatives and to reduce demand on potable water supplies and to improve the quality of water in our natural waterways. Competition from the resources sector Losing our trades staff to the mining industry, which offers salaries that we cannot match, continues to be a challenge to our business. This competition means it can be hard to source skilled workers and retain staff with a good knowledge of our infrastructure and our work processes. 9

12 1.5 Governance and responsibility Unitywater is committed to governance that is responsible, ethical, accountable and transparent. At every level in our organisation we foster and value behaviour based on ethics and integrity. Our governance framework ensures we closely scrutinise operations to achieve our corporate objectives and deliver cost effective and sustainable outcomes for our customers, stakeholders and the environment. As a statutory authority, we operate in accordance with State Government legislation. We are governed by the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 and must comply with 116 other separate pieces of legislation. Our Board, which was first appointed by an Establishment Committee comprising representatives from our participating councils, directs the organisation at the highest level. Our Executive Leadership Team, headed by the Chief Executive Officer, drives the objectives of Unitywater s Corporate Strategic Plan and takes a leadership role in the daily operations of the business. Responsibility We recognise that risk management is an integral part of good management and corporate governance and support an organisation wide approach to identifying, prioritising and managing our risks. Our approach is aligned with the framework outlined in ISO 31000:2009, Risk management principles and guidelines. The Board has appointed an Audit and Risk Committee, a Capital Works Committee, a Nominations and Remuneration Committee and Environment Committee. Each committee is responsible for assisting the Board in discharging its corporate responsibilities to exercise due care, diligence and skill across a range of business areas. These include finance, auditing, internal systems control, compliance, industrial relations and workplace health and safety. It should be noted that the Retail and Marketing Committee was dissolved in 2013 following achievement of relevant strategic and operational objectives that were the responsibility of this Committee. The Executive Leadership Team is responsible for ensuring that the right actions are taken to manage risks within the Board s directed risk tolerances and reports to the Audit and Risk Committee on the effectiveness of internal control systems in managing Unitywater s risk profile. Working with other water entities We work closely with local and state government departments and associated bodies to comply with legislation and regulations, to uphold our environmental obligations, meet the Australian Drinking Water Guidelines and operate sustainably. As a participant in the SEQ Water Grid, we liaise closely with Stateowned statutory authorities responsible for supplying, treating and transporting the bulk water that we deliver to our customers (See Figure 1 below). We follow the South East Queensland Water Supply Strategy. This State Government strategy, which was developed in partnership with local governments, water service providers, industries and community groups, balances water demand and supply requirements and provides regional water supply outlook for the next 50 years

13 Figure 1 - Functions of the SEQ Water Grid participants South East Qld Bulk Water Company Seqwater is a State Government owned statutory authority. It was formed on 1 January 2013 through a merger of the SEQ Water Grid Manager, LinkWater and the former Seqwater. The organisation has also taken on the water security and efficiency responsibilities previously performed by the Queensland Water Commission. Seqwater operates and manages dams, water treatment plants, recycled and desalinated water plants and is responsible for the catchment, treatment and storage of bulk water. It moves water from treatment plants and COUNCIL OWNED STATUTORY AUTHORITIES reservoirs through bulk pipelines and into the distribution networks. Seqwater also provides irrigation services to around 1000 rural customers, manages recreation facilities and provides flood mitigation services. Distributor Retailers Council Water Businesses These businesses are responsible for the distribution and retailing of drinking water and recycled water, and the collection, transport and treatment of sewage, including trade waste. Is a statutory authority that services the Sunshine Coast and Moreton Bay local authority areas on behalf of its participating local governments: Moreton Bay Regional Council, Sunshine Coast Regional Council and Noosa Shire Council. Is a statutory authority that services the Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset local authority areas on behalf of those Participating Councils. It is governed by an independent Board. Gold Coast City Council Redland Water is owned by Redland City Council and services the Redland local authority area. Logan City Council Customers Households and businesses Unitywater works closely with other SEQ water supply and sewerage service providers to develop standardised policies and codes. The South East Queensland Design and Construction Code (SEQ Code) came into effect on 1 July 2013, providing one consolidated set of technical standards for water supply and sewerage design and construction across the region. More details about the SEQ Code can be found at com.au We collaborated with Queensland Urban Utilities in the development of our Connections Policy which underpins the approval of connections to our water and sewerage networks. This new connections approval system commenced on 1 July 2014 under the provisions of the Water Supply Services Legislation Amendment Act 2014 and the Sustainable Planning (Infrastructure Charges) and Other Legislation Amendment Act Unitywater is a member of peak water industry bodies, including the Australian Water Association, Water Services Association of Australia and South East Queensland Healthy Waterways Partnership which allows networking with industry counterparts, professional development and knowledge-sharing opportunities. Our communications specialists liaise with their Australia-wide counterparts to share knowledge and project costs when producing educational material and conducting market research. 11

14 1.5.1 How we ensure we spend our money wisely Unitywater is a statutory authority and major expenditure is approved by its independent Board to ensure spending is aligned with the organisation s strategic objectives. The Board and Unitywater s Executive Leadership Team receive advice from qualified and experienced staff and independant experts to ensure they discharge their corporate governance responsibilities to exercise due care, diligence and skill. Our Audit and Risk Committee assists the Board with minimising and managing risk across the organisation, including the areas of financial management and financial reporting. Our pricing regulator, the Queensland Competition Authority (QCA), assesses Unitywater s expenditure against economic tests intended to ensure transparency and accountability in pricesetting and justification of expenditure as prudent and efficient. The QCA s draft report on price monitoring for determined that Unitywater was likely to under-recover by $39.1 million in which equates to around $140 per customer. Unitywater s expenditure can be split into three types: a. expenditure on business as usual capital works (i.e. water supply and sewerage infrastructure, properties, information and communications technology hardware, vehicles and machinery); b. expenditure on operations (including staff costs, maintenance items, fuel, energy, rental of offices and bulk water costs); and c. expenditure on special capital works that will reduce our operating costs in the long term, making our business more efficient. Examples include the Unify customer service and billing system and the Asset Management System. 12

15 Infrastructure capital works expenditure Unitywater s Asset Steering Committee meets every two weeks and is made up of senior staff from each of the functional areas of Unitywater. The committee reviews investment proposals and makes recommendations to the Capital Works Committee. It also performs other duties necessary for the prudent and efficient operation of the business. Unitywater s Capital Works Committee is a sub-committee of the Board. It meets up to 10 times a year and is comprised of three members of the Board. The committee reviews and oversees the appropriateness of Unitywater s capital works program of investment, including detailed review of the annual program of capital works and associated budget. Unitywater s Capital Works Program for the next five years is significant as shown later in this document in Table 6 (p53). The process Unitywater follows to prepare its capital works program is illustrated in Figure 2 below. Detailed planning proposals are prepared for all new infastructure projects. The planning proposals contain a business case, options analysis, concept designs and detailed cost estimates. Planning can be extremely involved for complex or expensive infrastructure. The Capital Works Program also budgets and plans for non-infrastructure projects and for the renewal of assets. All capital expenditure is justified as prudent and efficient. The justification process has been approved by the Asset Steering Committee (see Corporate Governance). Under this process each project must pass gateways at milestones such as project initiation, completion of detail design, tender evaluation, practical completion, commissioning and project close-out. The process as a whole ensures prudency (the need for a project at the time proposed) and efficiency (selecting the right option to address the need from all feasible options and selecting the most efficient method for delivery of the project). We use a risk-based prioritisation model to assess, score and rank projects across the region. The aim is to deliver the right infrastructure at the right time and at the best value life-cycle cost. We aim to deliver the right infrastructure at the right time and at the best value life-cycle cost. 13

16 Capital Planning Process for Growth Overall demand projections STRATEGIC PLANNING Determines service area, service type and service standard NETWORK MODELLING Determines demands Models system performance Identifies Standard of Service improvement areas FUTURE INFRASTRUCTURE Lists new infrastructure assets derived from network modelling Broad view of infrastructure requirements for next years DETAILED PLANNING Define need Identify possible solutions Life-cycle assessment Recommended solution CAPITAL WORKS PROGRAM Short-term (1-3 yrs) from detailed planning Medium term (4-10 yrs) Long-term (11-20 yrs) from network modelling CAPITAL PRIORITISATION Statutory need Environmental risk Corporate risk Business value Standard of Service Figure

17 Operational expenditure Operational expenditure is justified as prudent and efficient in a range of ways. Where we can build cases for the expenditure from the bottom up, we do so. For instance, to justify spending on energy, we analyse the power consumption of our pumping stations and sewage treatment plants and their necessary running time over a year to calculate a figure for expected power consumption. In other cases, where it is more difficult to take a bottom up approach, we benchmark against industry best practice and seek additional efficiencies. Capital expenditure on business improvements to lower operational costs Unitywater has established an internal investment review process which uses processes similar to the Capital Works Justification Process to develop business cases for non-water supply or sewerage capital works. Business cases analyse the need, the timing, the options and the best delivery of potential initiatives to improve the efficiency and effectiveness of business operations and justify prudency and efficiency. By developing more rigorous maintenance strategies and procedures for our assets we can better assess the staffing levels required to keep our assets in optimal working condition. 15

18 We aim to be easily contactable and to always respond to customers, stakeholders and the wider community in a respectful, efficient and timely manner

19 Serving our customers 2.1 Customer service standards Our core business is ensuring that all day, every day, our customers can turn on a tap or flush the toilet, knowing that they will receive a safe, high quality and reliable water supply and sewerage service. Our Customer Charter summarises our commitment to approximately 631,000 residents in the Moreton Bay, Sunshine Coast and Noosa local government areas. Specifically, it describes how we: deliver a safe and reliable water supply and sewerage service; minimise inconvenience during planned and unplanned service interruptions; respond to our customers in a respectful, efficient and timely manner; The Customer Charter also lists our customers responsibilities in helping us to; maintain our water supply and sewerage services, protect the environment and ensure correct billing. The Customer Charter can be viewed at issue and manage accounts; and handle customer queries and complaints. 17

20 2.2 Communications strategy Unitywater is committed to keeping its customers and stakeholders informed and we encourage two-way interactions to gather feedback, share information and resolve concerns. Reaching out Our Community Advisory Group was created in March 2011 to better understand the needs of our customers, the community and business. The group provides a forum for sharing ideas and information, obtaining feedback and providing input on a range of issues and projects. We also provide regular briefings to community organisations and groups on topics relevant to their area. At times, we also invest in customer research forums to gauge the effectiveness of our communications and gain feedback on planned initiatives. Events such as Community Information Days, infrastructure project openings and partnerships with other organisations, including the South East Queensland Healthy Waterways Partnership, provide us with other opportunities to share information about our services. We help educate local school children about the water cycle by providing online student and teacher resources and involvement in initiatives such as the State Government s Gateway to Industry Schools Program. Our Murrumba Downs Education Centre and Tour Facility opened in May 2014, with a Maroochydore facility due to open in Unitywater listens to what our customers want and provides a range of informative materials, always striving to keep production costs at an acceptable level. Where appropriate, newsletters and other inserts are mailed with customer accounts to save on postage. We care for the environment by printing on environmentally responsible paper wherever practicable and our newsletters and fact sheets are available online. Our informational material includes our Be Sure, Read it More meter reading brochure, our Customer Charter and brochures that educate our customers on a range of topics including water quality issues, how to prevent damage to water supply and sewerage infrastructure and how to protect the environment. The dissemination of media releases to local print media, radio and television is a low cost way of communicating relevant information about infrastructure projects, events and other news items. As part of our Customer Charter, we provide customers with 48 hours notice of planned works that may interrupt water supply. Information on major works is disseminated via a range of communication tools including letters to residents, fact sheets, media releases and project briefings. Notices of significant unplanned outages are posted on our website, our Facebook page, and on 18

21 our telephone system, when applicable, to keep our customers informed of unscheduled repairs. The Unitywater website also provides a wealth of information about our services, as well as links to other useful waterrelated sites. Our YouTube channel, has short videos on topics of interest including meter reading, major projects and research breakthroughs. We are investigating the option of using a text messaging service (SMS) as a faster and more direct medium to communicate with targeted customers, for example in times of unplanned water supply outages. Reaching us We aim to be easily contactable and to always respond to customers, stakeholders and the wider community in a respectful, efficient and timely manner. Customers can contact us via our easy to remember UNITY number ( ) which is charged at the cost of a local call from landlines within Australia. We aim to answer 80% of calls to our Customer Service Call Centre within 30 seconds and acknowledge written enquiries within 10 days. Our website provides answers to many commonly asked questions and has an online form for ing enquiries. Our customer contact centre is open Monday to Friday, during normal business hours, for general and account enquiries. However the UNITY number can be called 24 hours a day, seven days a week for faults and emergencies. Our friendly, helpful and professional staff members at our Customer Service Counters at Caboolture and Maroochydore are available to answer customer enquiries in person. Handling complaints Unitywater issues approximately 301,000 customer accounts each quarter, comprising accounts for water and sewerage, trade waste and sundry services such as laboratory testing charges and standpipe usage. We strive to provide the highest customer service standards and encourage customers to contact us first so we can address any concerns. If, following investigations, complaints are not resolved to a customer s satisfaction, the complaint is escalated to our Complaint Management Team for review. If customers remain dissatisfied they can refer their complaint to the Energy and Water Ombudsman Queensland (EWOQ) for review. We are committed to keeping our customers and stakeholders informed and we encourage two-way interactions to gather feedback, share information and resolve concerns. 19

22 2.3 Billing In order to provide our services and operate, maintain, upgrade and expand our water supply and sewerage infrastructure, we collect charges for access to our networks and usage charges for water and sewerage. Residential customer accounts contain four types of charges: Bulk water charge This is the price the State Government sets and charges Unitywater to purchase water to supply to our customers. This price is passed on to our customers at no extra cost. It pays for the capturing, storing, treating and transporting of bulk water from the State Government s South East Queensland Bulk Water Company Limited, trading as Seqwater, to the Unitywater water supply network. Water usage charge This is Unitywater s charge for storing water, maintaining it to drinking quality standards and transporting it to customers homes and businesses. This charge includes providing a 24 hour a day, seven day a week emergency response service for unplanned outages, as well as the cost of managing and issuing customer accounts. These charges are tiered to encourage customers to use water efficiently

23 Sewerage usage charge This charge is for the amount of sewage customers discharge into the sewerage network via sinks, drains, toilets and appliances such as washing machines and dishwashers. It pays for transporting sewage through Unitywater s network of pipes and pumping stations and treating sewage at our sewage treatment plants. For residential customers, sewerage usage is calculated as being 90 percent of water usage through the property s water meter and the charge is capped when sewerage usage reaches 740 litres per day. For non-residential customers, the sewerage usage is calculated as being a percentage of the property s metered water usage, based on the property s land use code under the local government planning scheme. The sewerage usage charge is not capped for non-residential customers, it is tiered so lower users pay less and higher users pay more. Fixed access charges These charges are collected for both water and sewerage services and are levied from residential and non-residential properties to have access (connected or unconnected) to the town water supply and sewerage network. These charges also pay for the building, maintaining and replacing of infrastructure needed to deliver water and sewerage services to homes and businesses. This infrastructure includes water mains, pipes, pumps, pumping stations, water reservoirs and sewage treatment plants. Payment of charges We provide a range of options for paying accounts, by phone, online, in person or by mail and offer flexible payment plans on request, including a Financial Hardship Policy for eligible customers. Details of the Financial Hardship Policy and Payment Arrangements are set out in the Unitywater Credit Policy which can be viewed at As part of our ongoing efforts to improve customer service and streamline processes, in January 2012 we introduced a new meter reading and billing schedule. Water meters are now read on a continuous cycle and quarterly accounts are issued within days of the meter reading. The changed schedule also means fixed access charges and water usage charges are now billed in arrears for residential and non-residential customers. Another advantage for customers is that problems such as concealed leaks can be detected earlier due to the shorter lag time between meter reading and billing. Other billable services include recycled water supply, trade waste management and disposal, laboratory services and miscellaneous services such as standpipe hire and private works. Please refer to our website at for an up-to-date complete list of charges. 21

24 2.4 How Unitywater sets prices Like any business, Unitywater needs to be financially sustainable in order to deliver reliable, high-quality services to its current and future customers. Our pricing structure must provide for the maintenance, compliance, improvement and growth of our water supply and sewerage networks and fund the adoption of innovative tools and technologies that will deliver the best outcomes for our customers, stakeholders and the environment. In setting prices for our services, the Unitywater Board is guided by legislative requirements and other guidelines from local, state and federal government. The National Water Initiative sets out regulatory pricing principles for best practice water pricing. This framework promotes efficiency and transparency in water distribution and retailing. It also encourages user-pays principles that ensure sufficient revenue streams to allow efficient delivery of services, while also promoting the sustainable use of resources. Specifically, these regulatory pricing principles state that prices for water and related services should result in: efficient cost recovery prices should only recover the least cost of providing the required level of service (including our agreed rate of return to our participating councils); efficient pricing prices should recover the costs of providing services while promoting the efficient use of resources; cost allocation - prices charged to customers should reflect the cost of providing the service to that class of customer; transparency - prices should be set so that they can be easily understood by customers; improved productivity - prices should provide effective incentives to reduce costs or improve productivity; non-commercial objectives - prices should not be set to achieve equity or other non-commercial objectives; transitional arrangements - prices to customers should be transitioned if there is a significant increase and there are demonstrable issues regarding customers ability to pay; and regulatory efficiency - the pricing method should minimise regulatory intrusion and compliance costs. 22

25 These pricing principles also support Unitywater s obligation to provide an adequate level of financial return to our participating councils as outlined in the Northern SEQ Distributor-Retailer Authority Participation Agreement. The Queensland Competition Authority (QCA) provides price monitoring for all SEQ water distributor-retailers to ensure transparency and accountability in price-setting. The QCA Interim Price Monitoring Draft Report found that Unitywater would under-recover costs by an expected $39.1 million in or approximately $140 per customer less than what is allowable under the Fairer Water Prices for SEQ Amendment Act Unitywater is committed to reforming prices in order to continue to provide high-quality services into the future. Our pricing reform aims to: adopt a user-pays approach so those who use less will pay less and high water users will pay more; give customers greater control over their bills; encourage customers to be water wise; and deliver more consistent charges across our customer base. One of our biggest challenges has been consolidating a complex set of extremely variable tariffs, fees and charges inherited from our three participating councils. These pricing structures included more than 130 charges and 800-plus combinations of charges. Changes to State Government legislation (Fairer Water Prices for SEQ Amendment Act 2011), enacted in June 2011, capped Unitywater s fixed access and water usage price increases at the Brisbane March consumer price index (CPI) which was 3.6% for the financial year and 1.3% for the financial year. In , we froze all Unitywater water and sewerage charges for 100 percent of residential customers, excluding the State Government bulk water charge increase which Unitywater was required to pass on to our customers. Price reform from 1 July 2013 introduced a standard two tier water usage structure across our service region with a reduced fixed access charge and an increased first tier threshold of 822 litres per day for residential customers. Additionally the reform package included a two tier system for sewerage - a usage charge and an access charge to replace the previous single fixed charge for sewerage services. This change in sewerage charges was made in the interests of fairer charges to residents and businesses that discharge low volumes of waste to sewer and to give the customer greater control over their sewerage service bill. Price reform was introduced to residents in standalone houses in July 2013 and vacant land in January Other customer groups will follow from the financial year. We commenced pricing reform in by first aligning tariffs within each of the participating councils boundaries. 23

26 2.5 Metering We aim to ensure that every accessible water meter is read prior to issuing each account. Estimates are only used if a water meter remains inaccessible within the required meter reading schedule. Our meter reading process includes strict in-field and in-house audits to ensure accuracy and flag any irregular water usage patterns. Water meter reading notices are left in customers letterboxes following meter reading to provide customers with certainty that their meter has been read and so that water consumption can be cross-checked when the account arrives. New meter reading schedules, introduced from January 2012, mean that accounts are generally received within days of meter reading which reduces the risk of leaks remaining undetected for lengthy periods. Unitywater s ongoing meter replacement program replaces domestic and large water meters that are nearing the end of their life cycle. In we invested $4.1 million in replacing 16,349 small water meters and replaced 750 large water meters as part of our $5.7 million fire hydrant, valve and water meter replacement program. These meters are replaced at no direct cost to our customers. We are also investigating the functionality and cost effectiveness of adopting smart metering technology that will enable remote monitoring of water meters. As well as eliminating the need for on-site meter reading, this technology can also assist with leak detection and identifying unusual water usage patterns. Unitywater is assessing the benefits and risks associated with smart meters to determine if benefits outweigh the costs of this emerging technology

27 2.6 Connecting to our network Unitywater gives careful consideration to all applications to connect to our water supply and/or sewerage service. We are committed to ensuring that connections to our water supply and sewerage network are systematically managed, meet customers needs and don t compromise the performance of our networks or our service standards. The Utility Model, which came into effect from 1 July 2014, for the South East Queensland Distributor Retailer Authorities (i.e. Unitywater and Queensland Urban utilities) is a legislated system for approving connection to water supply and sewerage networks. The model is supported by three integrated components that address the legislated requirements for a streamlined connections approval process and provide greater accountability and transparency: 1. Connections Policy; 2. Schedule of Works; 3. Charges Schedule Connections Policy The Connections Policy outlines Unitywater s approach to connections, disconnections and altercations to our water and sewerage infastructure networks. Our Connections Policy, which is required under the South East Queensland Water (Distribution and Retail Restructuring) Act 2009 can be found in Appendix A of this document. Under the Policy, there are three categories of connections to our network: Standard Connections, Other Connections and Staged Connections. The Unitywater Connections Policy describes: requirements for construction maintenance and defects liability; conditions for when a Water Approval lapses; areas where we guarantee to provide connection; circumstances in which connections may be approved outside the Connection Area; and the way to amend a Water Approval condition. Figure 3 and Figure 4 below provide a high level overview of our current and future Connection Areas for water and sewerage and are for indicative purposes only. To identify specific Connections Areas please refer to the way to request a services advice notice from Unitywater; criteria and conditions for each category of connection; how to apply for a Water Approval; timeframes for decisions for connections, other than a Standard Connection; 25

28 2.6.2 Schedule of Works The Schedule of Works shows where Unitywater is planning to provide major trunk infrastructure into the future, what infrastructure is required to meet the growth projections contained in our participating councils planning schemes and the location, estimated cost and estimated timing of delivery of this trunk infrastructure. While each development is assessed on a case by case basis, the Schedule of Works allows developers to ascertain whether planned developments align with the timing of future trunk infrastructure construction based on growth and land use assumptions for their local government area. The Schedule of Works is provided in Appendix B Charges Schedule The Charges Schedule details charges for development services including: a. Connection of new subdivisions to Unitywater s water supply and sewerage networks (i.e. Connection Charges); b. Property service works for supply and installation of property service infrastructure such as water meters and sewerage connections (i.e. Property Services Works Charges); and c. Provision of trunk water supply and sewerage infrastructure such as pumping stations and sewage treatment plants to serve new development (i.e. Adopted Infrastructure Charges). The Charges Schedule can be viewed in Appendix C

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30 Figure... Water Figure 3 - Unitywater Water Connection Area Area Lake Cootharaba MA LENY-KENILWORTH ROAD KENILWORTH COORAN OBI OBI ROA D Kilcoy-Beerwah Road WOODFORD KIN KIN ROAD POMONA BRUCE HIGHWAY EUMUNDI KENILWORTH ROAD MAPLETON LOUIS EUMUNDI Cooloolabin Dam Wappa Dam Baroon Pocket Dam Poona Dam BAZZO DRIVE NAMBOUR YANDINA Lake Dunethin WOOMBYE MALENY MOOLOOLAH MCKINNON DRIVE Lake MacDonald Doonella COOROY Lake BLI BLI PAL MW OODS MOOLOOLABA BUDERIM LANDSBOROUGH PEACHESTER BEERWAH STEVE IRWIN WAY EUMUND I NOOSA ROAD BRUCE HIG HWAY Ewen Maddock Dam BRUCE HIGHWAY BRUCE HIGHWAY Lake Cooroibah Lake Weyba MARCUS BEACH PEREGIAN BEACH COOLUM BEACH DAVID LOW WAY YAROOMBA MARCOOLA MUDJIMBA MAROOCHYDORE NICKLIN WAY KAWANA WAY Mundoora Broadwater KAWANA WATERS Coondibah Lagoon CALOUNDRA Unitywater UnityWater Boundary Redland City Council Queensland Urban Utilities Logan City Council Gympie Regional Council Legend k Tower Reservoir g5 Water Treatment Plant Trunk Main Linkwater Main WAMURAN Beerburrum Road Bruce Highway Pumicestone Road Bribie Island Road CABOOLTURE MORAYFIELD DONNYBROOK TOORBUL NINGI SANDSTONE POINT BONGAREE Water Connection Area Mount Mee Road BURPENGARY DAYBORO Dayboro Road LAKE KURWONGBAH NARANGBA DECEPTION BAY Anzac Avenue LAKE SAMSONVALE 1:550,000 Mount Glorious Road MOUNT NEBO SAMFORD Water Connection Area Water ConnArea

31 Figure... Sewerage Connection Area Unitywater Sewerage Connection Area Lake Cootharaba 1:550,000 KENILWORTH MA LENY-KENILWORTH ROAD Woodford STP COORAN OBI OBI ROA D Kilcoy-Beerwah Road WOODFORD D'Aguilar Highway Mount Mee Road DAYBORO Mount Glorious Road MOUNT NEBO KIN KIN ROAD POMONA BRUCE HIGHWAY EUMUNDI KENILWORTH ROAD Kenilworth STP COOROY MORAYFIELD South Caboolture AWTP Dayboro STP LOUIS EUMUNDI Cooloolabin Dam Wappa Dam Poona Dam MAPLETON NAMBOUR Nambour STP WOOMBYE Baroon Pocket Dam Dayboro Road Beerburrum Road Bruce Highway Murrumba Downs STP Pumicestone Road NINGI BONGAREE SANDSTONE Sou th POINT Caboolture STP BEACHMERE Burpengary East STP DECEPTION BAY Bribie NARANGBA LAKE KURWONGBAH LAKE SAMSONVALE Murrumba Downs AWTP Brendale STP Island Road Anzac Avenue MARCUS BEACH PEREGIAN BEACH COOLUM BEACH YANDINA YAROOMBA Coolum STP Lake Dunethin MARCOOLA PAL MW OODS MALENY Ewen Maleny Maddock STP MOOLOOLAH Dam LANDSBOROUGH PEACHESTER BEERWAH WAMURAN CABOOLTURE SAMFORD BAZZO DRIVE STEVE IRWIN WAY MCKINNON DRIVE Lake MacDonald Cooroy STP BURPENGARY EUMUND I NOOSA ROAD BRUCE HIGHWAY Doonella Lake BRUCE HIGHWAY BRUCE HIGHWAY Lake Cooroibah Lake Weyba DAVID LOW WAY Noosa STP BLI BLI Suncoast STP MUDJIMBA Maroochydore STP MAROOCHYDORE MOOLOOLABA Mundoora Broadwater BUDERIM KAWANA WATERS Landsborough STP NICKLIN WAY KAWANA WAY Coondibah Lagoon DONNYBROOK TOORBUL Redcliffe STP Kaw ana STP CALOUNDRA WOORIM Bribie Is STP Sewerage Connection Area Unitywater UnityWater Boundary Redland City Council Queensland Urban Utilities Logan City Council Gympie Regional Council Legend #0 Sewage Treatment Plant Rising Main Sewerage Connection Area Sewerage ConnArea

32 2.7 Our charges Unitywater s fees and charges for the financial year are referenced in Appendix C. Please visit for the most current information. 2.8 How we manage demand for water Unitywater has a number of policies and initiatives in place to balance water conservation and water consumption to achieve economic and environmental sustainability. Managing demand for water is important in order to conserve water during periods of drought and, conversely, to allow customers the freedom to consume the water they want to, within reason. By managing how much water is used, we aim to keep capital costs down by deferring the need for infrastructure upgrades. Understanding the timing of when water is used, as well as the volume of water used, also helps us to manage water quality. Our demand management strategy includes: educating customers by providing information about their household s water consumption and promoting water conservation measures and the use of water-saving devices; supporting water conservation measures set by the Queensland Government Department of Energy and Water Supply; assisting business customers to develop Water Efficiency Management Plans; minimising system losses from our water mains pipes and storages; accurately measuring and monitoring water consumption to inform our demand management and infrastructure planning; and using a tiered pricing structure to encourage consumers to conserve water. Because infrastructure is built to last for decades, accurate forecasting of a range of factors is imperative. Both the amount of water used and the timing of water consumption are important when planning water supply and sewerage infrastructure. If every consumer uses water at the same time, larger capacity infrastructure is required to handle peak loads and this is costly. If consumption throughout the day is fairly uniform, then the infrastructure capacity does not need to be as large, lowering construction and infrastructure maintenance costs. Minimising leakage from the system is critical to prevent wastage, ensure security of supply and minimise costs. Based on national and international benchmarks using the Infrastructure Leakage Index (ILI) established by the International Water Association, Unitywater has a comparatively low level of leakage, with our ILI in the good to excellent range. Our System Leakage Management Program aims to track and analyse the water demands on the network and investigate and rectify the amount of unbilled water escaping from our infrastructure. The program is utilising the TaKaDu water network management software which provides real-time information on network efficiency, hidden leaks and bursts. 30

33 2.8.1 Policy intentions Unitywater s Demand Management Policy aims to: conform to Queensland Government legislation and the directives of Seqwater; allow customers to use the amount of water they want to, subject to any Department of Energy and Water Supply (DEWS) restrictions and infrastructure cost considerations, as long as it is not wasteful*; and ensure that infrastructure and maintenance costs are as low as practicable while meeting service standards. *Wasteful means: a. using water on impermeable surfaces (such as driveways and concreted or paved areas) other than for cleaning; b. filling rainwater tanks from the potable water supply network, when the tank is not plumbed to do so; or c. leaving taps or showers running when not in use. 3131

34 2.8.2 Who is responsible and who does what? Under the arrangements of the Queensland Government, demand management responsibilities in the Noosa, Sunshine Coast and Moreton Bay areas are split between the Department of Energy and Water Supply (DEWS) and Unitywater as per the following table: Demand management responsibilities Element DEWS Unitywater Education Incentive schemes Water supply restrictions The Department of Energy and Water Supply develops and distributes educational materials about water efficiency Water-efficient device rebate schemes are funded and administered by the Department of Energy and Water Supply The Department of Energy and Water Supply imposes water supply restrictions under Section 360ZG of the Water Act (a) Unitywater provides information on its website and/or provides links to the relevant pages of the Department of Energy and Water Supply website (b) Unitywater supports the Federal Government s Water Efficiency Labelling and Standards Scheme Unitywater hosts Department of Energy and Water Supply water efficiency information on its website and/or provides links to relevant pages Unitywater enforces restrictions in accordance with Queensland Government directions Unitywater System leakage control Monitoring and reporting Unitywater maintains infrastructure to optimise the trade-off between the cost of water loss and the cost of loss prevention (a) Unitywater calculates water losses and reports them to the Regulator (b) Utilising billing data and system loss data, Unitywater performs network modelling on an annual basis to schedule the timing for delivery of new infrastructure (c) Unitywater uses annual water balance calculations to refine the water supply network maintenance strategy, to keep losses within an acceptable level Tiered tariffs (a) In Unitywater undertook a review of tariffs (b) From 1 July 2013 a standard two tier water usage structure was introduced across the service region (c) From 1 July 2013 the first tier threshold for water was increased to 822 litres per day Billing information Unitywater provides water consumption information on accounts to enable customers to readily understand their water usage patterns 32

35 2.8.3 Customer responsibilities Customers should understand their own water usage patterns by: reading their own water meter every two weeks to record water usage patterns and for early detection of problems such as concealed leaks; reading the quarterly Water Meter Reading Notice, delivered to letterboxes once the water meter has been read; and reviewing their household s average daily water usage by checking the graph provided on each quarterly account. Customers should also be aware of any Department of Energy and Water Supply water restrictions and incentive schemes which are available from the Department of Energy and Water Supply. 3333

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37 Caring for the environment The key environmental drivers for Unitywater are environmental and cultural protection, with the customer and community in mind. Our Environmental Management Plan charts our environmental targets and direction until Its aims include obtaining and maintaining whole of business certification against internationally recognised environmental standards, creating a culture of environmental awareness and continual improvement and achieving compliance with all regulatory requirements. The Environmental Management Plan is supported by an Environmental Action Plan which is updated annually. Some key elements of the Environmental Management Plan are: ongoing contribution to the South East Queensland Healthy Waterways Partnership to monitor and protect waterways in our region; reducing the use of natural resources and requirements for disposal to landfill; identifying and responding to risks associated with climate change; cutting greenhouse gas emissions and pollution; protecting bio-diversity and/or providing offsets such as land banking and tree plantations where appropriate; and reducing waste through water efficiency and water recycling initiatives including our leak reduction program. Waterway health is a primary focus for our environmental team. Unitywater staff members have achieved various awards for excellence, being recognised for Total Water Cycle Management Planning, scientific breakthroughs in water sampling techniques, sustainable river basin management and sewage treatment plant operation. Ongoing implementation of our Sewage Overflow Abatement Program has helped protect beaches, waterways and public areas by identifying and rectifying causes of rainwater and groundwater entering our sewer network. We operate an award winning laboratory at Morayfield, accredited by the National Association of Testing Authorities Australia in the fields of chemical and biological testing and sampling. The laboratory conducts work for Unitywater and external clients including government departments, councils, private customers and local industries. Using the latest technology and equipment, our professional and experienced laboratory services team help protect community and environmental health by: testing drinking water to ensure it complies with the Australian Drinking Water Guidelines; analysing the quality of water from rainwater tanks, bores, dams and swimming pools; monitoring sewage for compliance with sewage treatment plant licences; monitoring industrial and landfill discharges; assessing environmental issues within the region s waterways and beaches; and responding to customer enquiries and water quality issues

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39 Delivering the right infrastructure at the right time, and for the right price Unitywater manages an extensive network of water supply and sewerage infrastructure with a value of $2.9 billion. The majority of this infrastructure has been developed by local governments over the past eight decades and varies in condition and performance because of its age, design and the materials and techniques used in the construction of these assets. Maintaining and operating our assets for optimal performance takes a great deal of planning, co-ordination and hard work to ensure that, all day, every day, customers can turn on a tap or flush a toilet, knowing that they will receive a safe, high-quality and reliable water supply and sewerage service. 3737

40 4.1 Our current water supply and sewerage network Water supply network Our water supply network consists of mains (large pipes), service connections (pipes going to a property boundary), fittings (which connect pipes and allow flows to be controlled), water meters, pumping stations (which pump water up hills and over long distances) and local storage reservoirs (See Figure 3 on page 28). These local reservoirs store treated water and are distinct from dams and other large reservoirs that are owned and operated by the State Government and store untreated water. Specially constructed mains carry recycled water from treatment plants to our customers industrial premises and agricultural sites. Table 2 below shows a summary of our water supply network assets as at 30 June Table 2 Water Supply Network Statistics water supply Water mains pipes 5683 km Water connections 288,981 Water pumping stations 82 Water reservoirs 123 recycled water Recycled-water mains Advanced water treatment plants 96 km We maintain and operate ground level reservoirs ranging in storage volume from 60 ML to 1.5 ML to provide continued service during high demand periods, in the event of a main failure and when water is needed for fire fighting. We also operate elevated reservoirs ranging in size from 0.1 ML to 0.5 ML which are used to maintain water pressure. For reference, 1 ML (million litres) is approximately the volume of one Olympic sized swimming pool. 2 Unitywater operates 82 water pumping stations which vary in size from 5 kilowatts (kw) to more than 1000 kw. For comparison, a vacuum cleaner motor is typically powered by 1 kw, a light industrial air compressor needs 5 kw, and an electric car requires kw of power. Unitywater s reservoirs are used to temporarily store water to ensure we deliver a safe and reliable water supply to our customers, day in and day out, with minimal interruptions. Seqwater provides bulk water storage and treatment services to the SEQ Water Grid, which was formed to help ensure the long-term security and sustainability of our region s catchment-based water supply. 38

41 4.1.2 Sewerage network Unitywater s sewerage network consists of gravity mains (large pipes that rely on gravity to transport sewage), pressure mains and fittings (to pump sewage uphill), connections to house boundaries, manholes (which allow access to mains) and sewage treatment plants (See Figure 4 on page 29). Table 3 below shows a summary of our sewerage network assets as at 30 June Table 3 Sewerage Network Statistics Sewer gravity mains and reticulation 5449 km Sewerage connections 261,674 Sewer pumping stations 778 Sewage treatment plants 18 Unitywater s sewage treatment plants (STPs) have been built by local governments over a number of decades and vary in terms of capacity and technology. Capacity is defined in terms of how many equivalent persons (EP) the plant can serve based on generation of 225 litres of sewage per equivalent person per day, on average. This amount includes water and waste that goes down toilets, kitchen sinks, shower drains, hand basins and from appliances such as washing machines and dishwashers. See Table 4 for a summary of the capacity of Unitywater s sewage treatment plants. Table 4 Capacity of Sewage Treatment Plants STPs capacity (ep)* Murrumba Downs 159,000 Maroochydore 136,000 South Caboolture 80,000 Kawana 90,000 Noosa 60,000 Redcliffe Burpengary East 49,900 Brendale 40,000 Nambour 32,000 Bribie Island 29,000 Coolum 25,000 Suncoast 12,000 Landsborough 10,000 Cooroy 9250 Woodford 2600 Maleny 5000 Dayboro 1500 Kenilworth 520 *Equivalent person (EP) is used to express the load placed on the network by a person living in a detached residential dwelling. This load unit allows comparison of the load imposed on the sewerage network by different land uses. 39

42 4.1.3 The age of our assets The varying age of our assets, with some water supply infrastructure dating back to the 1940s and some sewerage infrastructure dating back to the 1960s, affects the performance of our network and has significant implications for our maintenance and capital works spending. Unitywater uses modern modelling and planning practices to prioritise the replacement and renewal of infrastructure to maintain service standards in the most cost effective way. Figures 5, 6 and 7 below show the installation dates for water supply, sewerage and recycled water pipes, respectively. Water Supply Pipes Installed 2010 s 2 % 2000 s 1990 s 1980 s 1970 s 1960 s 12 % 22 % 23 % 19 % 16 % 1950 s 1940 s 1 % 5 % Figure 5 Sewerage Pipes Installed 2010 s 2000 s 2 % 29 % 1990 s 1980 s 1970 s 1960 s 4 % 21 % 18 % 26% Figure 6 Recycled Water Pipes Installed 2010 s 4 % 2000 s 54 % 1990 s 19 % 1980 s 1970 s 10% 12 % 1960 s 1 % Figure

43 4.1.4 Replacement Costs Unitywater uses modern modelling and planning techniques to prioritise renewal and replacement expenditure to a 30 year outlook. This allows the most cost effective provision of services to our customers. Figure 8 shows an indicative projected yearly spend for renewal and replacement of current assets, based on the age and condition of assets. This estimate equates to an average year-by-year replacement cost of $47 million, but is not an actual budget figure. As we further refine our forecasting, this figure is subject to change. 30 Year Water and Sewerage Capital Renewals Forecast Annual Forecast Capital Expenditure $250,000,000 $200,000,000 $150,000,000 $100,000,000 $50,000,000 $0 STPs Network Projects Renewals Sewerage Connected Population Expenditure Affordability 5 year ave 1,600,00 1,400,000 1,200,000 1,000, , , , , Population SOURCE: Budget and 4 Year Forecast; Treatment Services Plan; Network Master Plans; Renewals 30 year Forecast; Thirty Year Infrastructure Plan - Caboolture. Treatment Services Plan; Renewals 30 year Forecast; Thirty Year Infrastructure Plan - Caboolture. Projected Population to 2051 from Treatment Services Plan 41 41

44 4.2 Our planning process Unitywater s defined planning cycle has been designed to efficiently and effectively manage the growth of our water supply and sewerage network, in order to meet our legislative and business obligations and to ensure coordination of planning activities between us, our participating councils and the State Government. Our planning framework, which has a five-yearly review cycle, caters for the establishment of the following elements: Planning Assumptions As part of their land use planning functions, our participating councils identify the assumptions about the type, scale, location and timing of future development and future growth that underpin planning for their local government areas. These planning assumptions provide a benchmark that guides the development of the Priority Infrastructure Plans in their planning schemes over a rolling 10 to 15 year forward timeframe. We use these same planning assumptions to inform our infrastructure planning and to ensure our planning aligns with our participating councils assumptions for future growth and development in their areas. The Sunshine Coast Council commenced a new planning scheme on 21 May The Moreton Bay Regional Council is preparing a new planning scheme to replace their current schemes, and Noosa Council is using its existing planning scheme. As these schemes are at different stages of development, the planning assumptions associated with the new schemes are also at different stages of development. At the time of publication of this Netserv Plan we have based our plans on the planning assumptions associated with the existing planning schemes detailed below. Our aim is to ensure the Netserv Plan is fully aligned with the planning intentions of our participating councils. Accordingly, we are acting to produce new demand models based upon the participating councils new planning schemes as they commence. This is a large and complex task. To support this task, Unitywater has developed a sophisticated demand modelling and tracking tool to capture the planning assumptions in the participating councils new planning schemes and to convert this information into demand and load models. The models in turn are utilised in Unitywater s dynamic hydraulic models to update Unitywater s network master plans. The network master plans detail the configuration, size and timing of new infrastructure needed to serve the pattern of land use shown in the planning schemes and the population projected by the Queensland Government s Office of Economical and Statistical Research. The planning assumptions made by our participating councils are expressed in quantitative terms and generally include estimates of the following: dwelling and population growth; gross floor area and employment growth; type and scale of anticipated development; and timing of the anticipated development. 42

45 For the Moreton Bay Regional Council area, the planning assumptions and infrastructure contributions for the existing planning schemes are set out in the Council s Planning Scheme Policies, Priority Infrastructure Plans and Adopted Infrastructure Charges Resolutions (as applicable) as follows: Caboolture Caboolture Adopted Infrastructure Charges Resolution, Planning Scheme Policy 21D Sewerage; Planning Scheme Policy 21G Administration; and Planning Scheme Policy 21F Water Supply; Pine Rivers Pine Rivers Adopted Infrastructure Charges Resolution, Planning Scheme Policy 21 Administration; Planning Scheme Policy Water Supply; and Planning Scheme Policy 23 Sewerage; Redcliffe Redcliffe Adopted Infrastructure Charges Resolution, Redcliffe Planning Scheme Volume 3 Priority Infrastructure Plan and Planning Scheme Policy 4. For the Sunshine Coast Council area, Unitywater s planning assumptions are based upon the superseded planning schemes as Council has only recently adopted its new planning scheme. Over the course of the next year Unitywater will review its planning assumptions and undertake a review of network master plans to align with the assumptions of Council s new planning scheme. The planning assumptions for the superseded planning schemes are set out in the Council s draft Priority Infrastructure Plans and Adopted Infrastructure Charges Schedules (as applicable) as follows: Caloundra Sunshine Coast Adopted Infrastructure Charges Resolution and Priority Infrastructure Plan; Caloundra City Plan 2004 Priority Infrastructure Plan; Maroochy Sunshine Coast Adopted Infrastructure Charges Resolution and Maroochy Plan 2000 Priority Infrastructure Plan. For the Noosa Council area, the planning assumptions for the existing planning scheme are set out in the Council s draft Priority Infrastructure Plans and Adopted Infrastructure Charges Schedules (as applicable) as follows: Noosa Sunshine Coast Adopted Infrastructure Charges Resolution and Noosa Plan Priority Infrastructure Plan. 43

46 Demand (Water Supply)/Load (Sewerage) Models The planning assumptions for each lot within the connections area and future connections area are converted into units of equivalent persons which quantify the demand on the water supply and load on the sewerage system. These demand and load models are utilised for predicting when sewage treatment plants need to be upgraded and as key input into Unitywater s hydraulic models which are used to size network infrastructure and predict when network augmentations are required to serve growth. Desired Standards of Service The desired standards of service for the provision of water supply and sewerage services, which our customer service standards are derived from, were previously set for the local community by our participating councils, in accordance with the requirements of the Planning Guidelines for Water Supply and Sewerage for Queensland. These standards have been reviewed and consolidated for all SEQ service providers in the South East Queensland Design and Construction Code. They include: Total Water Cycle Management Plans (TWCMP) Total Water Cycle Management Plans, prepared by Local Government, aim to address the water cycle issues experienced in the local government area in a socially, environmentally and economically balanced fashion. They also provide high level analysis of the preferable sustainable water cycle solutions in all catchments. We provided considerable input into the development of the Moreton Bay Regional Council TWCMP which was accepted by Unitywater in November The Sunshine Coast Council and Noosa Council have yet not developed TWCMPs (note that this is no longer a legislative requirement). Unitywater is committed to the prudent and efficient implementation of TWCMPs because this approach most often leads to lower-cost, more sustainable solutions to all sources of water. operational objectives for water supply and sewerage services; and design parameters, such as maximum/ minimum pressure, minimum flow, average day demand (water), average dry weather flow (sewerage), peaking factors, safety factors. 44

47 The Moreton Bay Regional Council Total Water Cycle Management Plan is now in implementation phase. Based upon detailed water quality modelling an improvement or no worsening outcome for projected ultimate growth scenarios is expected in all river catchments. This will be achieved at lower cost that a business as usual approach. A good example is where Unitywater will undertake nutrient reduction works (e.g. riparian planting) in the Caboolture River catchment which may be offset against the mass of nutrient discharged from its South Caboolture and Burpengary East sewage treatment plants into the Caboolture River. This will enable the sewage treatment plants which are operating at the limit of nutrient reduction technology to serve a greater population without expensive upgrades. The catchment works will achieve nutrient reduction at a cost as low as $14.50 per kilogram per annum of nitrogen removed from the river compared with a cost of $500 per kilogram per annum removed by upgrading the sewage treatment plants. Catchment works will lead to an improvement in water quality at lower cost. Network Plans Our water supply and sewerage distribution networks are planned to service the growing demand detailed in the demand and load models for all water supply and sewerage schemes. Hydraulic models and solutions are developed to inform detailed capital works planning. Treatment Services Plan The establishment, upgrading and renewal of sewage treatment plants is the largest capital expenditure item for Unitywater. We are investing approximately $668 million in sewerage services between and Our Treatment Services Plan charts the way for providing more efficient sewage treatment services through to Capital Works Program The solutions proposed and verified through the use of hydraulic models, as well as the projects identified in our Treatment Services Plan, are subject to a detailed planning and scheduling process to arrive at a suitably timed and efficient Capital Works Program which spans 30 years. 45

48 4.3 The growth expected in our area The Sunshine Coast and Moreton Bay areas are among the fastest growing regions in Australia. Population in our service area is expected to grow from approximately 731,000 in 2013 to more than 1.04 million by 2031 and managing this expansion requires detailed forward planning to maintain service standards. Catering for this growth involves the construction of new water supply and sewerage infrastructure as well as increasing the capacity and/or optimising the performance of existing water supply and sewerage assets. When designing our Capital Works Program we need to take into consideration the planning assumptions contained in the State Government s SEQ Regional Plan and our participating councils planning schemes as well as fulfilling various other legislative, regulatory, policy and strategic planning requirements. Our Water Supply and Sewerage Network Plans and our Capital Works Program will be revised with reference to our participating councils new or amended planning schemes. The basic unit for water demand is the equivalent person (EP) and it is used to express both residential and nonresidential demands for water. For instance, for every hundred people in an area there might be an additional commercial and industrial demand of 10 equivalent persons, meaning that the total demand for the area would be 110 EP. This varies from region to region depending on the level of non-residential water use. An assumption is made of how much water an EP will consume per day and this also varies slightly from region to region depending on historical factors. Figures 11 and 12 show the expected population growth and estimated equivalent person forecasts for water (EPW) in the Moreton Bay and Sunshine Coast and Noosa local government areas. The figures are based upon the Queensland Government population projections, 2011 edition (medium series), updated on 22nd March 2012 by the office of Economic and Statistical Research. These EPW forecasts are currently being reviewed to take into account more recent population estimates released by the Office of Economic and Statistical Research, Queensland Treasury and Trade in

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50 Catering for this growth involves the construction of new water supply and sewerage infrastructure, as well as optimising the performance of existing water supply and sewerage assets

51 Population and equivalent person water (EPW) projections, * Population projections by area Pine Rivers Maroochy Caboolture Caloundra ( t h o u s a n d s) Redcliffe Noosa Figure 11 EPW projections by area Maroochy Pine Rivers Caboolture Caloundra ( t h o u s a n d s) Redcliffe Noosa Figure 12 * Queensland Government population projections, 2011 edition (medium series), updated on 22 March 2012, Office of Economic and Statistical Research, Queensland Treasury and Trade

52 We provide new water supply infrastructure to enable the regional growth that is expected. This typically involves building new pipes, pumping stations and reservoirs

53 4.4 Our plans for new infrastructure Water supply and sewerage projects over the next five years Investing in water supply and sewerage infrastructure is a significant part of Unitywater s budget. About 21% of costs to customers are derived from investment in infrastructure, which includes pipes, pumps, water meters, reservoirs, sewage treatment plants and network control systems. Table 6 below shows Unitywater s intentions for capital works spending over the next five years. 51

54 Please note that infrastructure planning and spending often achieves more than one of the aims listed below. For example, replacing a water main with a larger diameter pipe not only continues to serve existing customers, but caters for future growth, reduces system leakage, improves fire flow capacity and better protects the environment. The spending in Table 6 is divided into 12 different areas: Maintaining our service standards water supply infrastructure As infrastructure ages, its performance deteriorates. We therefore need to replace existing water supply infrastructure so that we can continue to deliver services to the standards outlined in our Customer Charter. Examples of projects over the next five years include replacement of fire hydrants, stop valves, water mains and reservoir roofs across our service area. Enabling regional growth water supply We provide new water infrastructure to enable the regional growth that is expected. This typically involves building new pipes, pumping stations and reservoirs. Examples of projects over the next five years include new water mains at Bli Bli Road, Nambour and Old Gympie Road, Caboolture, a new reservoir at Tanawha Road, Tanawha and a new water pumping station at Ngungun Street, Landsborough. Protecting our community We protect our community by accurately measuring and assessing our network s water quality and making sure there is suitable flow and pressure for fire fighting. Water quality initiatives include introducing new sampling points for monitoring water quality throughout our network to ensure we get the best representation and best overall measurement of water quality on a system-wide basis. Our fire flow augmentation program aims to ensure that we can supply water with adequate pressure and flow for fire fighting, now and in the future. Water meter replacement Ensuring accurate measurement of the water we buy, distribute and sell is fair to customers and is necessary for operating our business efficiently. We plan to replace ageing customer water meters (residential and business) and district meters that help us monitor regional water distribution and check for system losses. We do so on a continuous basis, replacing a portion of meters annually. As water meters age they generally tend to register less water, rather than too much, so keeping meters in good working condition is important to ensure we are recovering the cost of all water used. Minimising water system leakage Water system leakage reduction measures include installing localised pressure management valves to better manage loss through joints and sealing reservoirs to prevent leaks. We spend money on this to conserve water resources and to save our customers money. Maintaining our service standards sewerage infrastructure As for water supply infrastructure, we also need to replace sewerage infrastructure to ensure that we continue to provide services to the standards set out in our Customer Charter. Over the next five years we plan to replace or renew a range of sewer pipes and pumping station components. Enabling regional growth sewerage We provide new sewerage infrastructure to enable the regional growth that is expected. This typically involves upgrading or building new pipes and sewage pumping stations. Examples of projects over the next five years include new sewer rising mains at Main Drive, Parrearra and Bundilla Boulevard, Mountain Creek, a new gravity sewerage mains at North Street and First Avenue, Caloundra and upgraded sewage pumping stations at Bundilla Boulevard, Mountain Creek, Hercules Road, Kippa Ring and Caloundra Road, Caloundra West. Protecting our waterways Periods of heavy rainfall can sometimes lead to local flooding of our sewerage networks and results in rain diluted sewage overflowing to our waterways. To minimise the likelihood and severity of these instances, we invest in overflow prevention measures such as creating emergency storages to hold excess sewage and identifying and sealing cracks and faulty joints in sewer pipes. Planned projects over the next five years include emergency storages at Barons Court, Bli Bli and Le Claire Place, Buderim, plus a program of installing emergency generator connection points at sewage pumping stations to ensure sewage pumping continues during power outages so that sewers do not backup and overflow. 52

55 Protecting our environment System monitoring and control Protecting our people All sewage collected in Unitywater s sewer networks is treated at sewage treatment plants. The treated effluent water is discharged to our natural waterways under licences from the Department of Environment and Heritage Protection. We invest in projects to ensure our sewage treatment plants continue to meet environmental licence requirements, e.g. increasing the capacity of our sewage treatment plants to cater for population growth and renewing treatment plant equipment and structures. Projects over the next five years include planned upgrades of our sewage treatment plants at Kawana, Nambour, Landsborough, Noosa and Redcliffe. Being able to better monitor and control our networks means that we can plan and operate more efficiently and respond to issues more quickly. One of our major investments in this area has been the installation of an integrated Supervisory Control and Data Acquisition (SCADA) system that can be managed from one network control centre. The SCADA project is due for completion in November 2014 and will optimise pump and network monitoring and control, allow faster response to outages and other issues and improve reporting of system performance across our entire service area. Unitywater s Proud Productive People strategy aims to deliver operational success in a safe, healthy, zero harm environment. The Unitywater Occupational Health and Safety Policy outlines our commitment to providing a safe and healthy work environment and details the roles and responsibilities of the Board, employees, visitors, contractors and sub-contractors of Unitywater. We make sure that our workforce is equipped with the right tools and equipment to operate safely. Our capital works budget includes spending to further enhance the safety of our field workers through the introduction of improved safety structures and alarm systems in manholes and other sewerage infrastructure. Table 6 - Planned capital works spending (as of March 2014) Program Name Year Total Maintaining customer service standards - Water $13,761,636 $8,406,140 $7,227,741 $6,165,000 $5,721,000 $5,344,000 $32,863,881 Enabling regional growth - Water $1,728,526 $2,786,298 $3,436,867 $10,879,143 $17,879,143 $14,551,208 $49,033,864 Protecting our community $8,183,718 $8,475,597 $1,985,964 $500,000 $497,572 $580,610 $12,039,743 Water meter replacement $3,768,700 $3,997,667 $3,844,000 $3,561,500 $3,452,500 $3,315,000 $18,173,667 Minimising water system leakage Maintaining customer service standards - Sewerage Enabling regional growth - Sewerage - $843,000 $1,000,000 $500, $2,343,000 $8,098,034 $11,411,209 $8,124,727 $8,240,000 $82,50,000 $8,375,000 $44,400,936 $6,221,952 $9,327,588 $9,808,158 $41,046,302 $7,291,370 $14,650,796 $82,124,214 Protecting our waterways $2,136,349 $1,046,951 $213,291 $1,023,545 $611,520 - $2,895,307 Protecting our environment System monitoring and control $66,450,062 $24,783,830 $48,459,919 $52,765,548 $51,902,902 $51,235,260 $229,147,459 $16,070,082 $3,751,077 $74,000 $212,000 $241,820 $376,461 $4,655,358 Protecting our people $949,283 $1,599,853 $750, $2,349,853 Increasing the Efficiency of our Assets $1,223,156 $1,458,752 $500,000 $500,000 $500,000 - $2,958,752 Total $128,591,498 $77,887,962 $8,5424,667 $125,396,038 $95,849,032 $98,428,335 $482,986,034 53

56 Planned Water Network 2017 Noosa and Sunshine Coast THE PALMS Proposed Water Infrastructure Northern Region KIN KIN WOLVI RANGE KIN KIN COOTHARABA COMO WAPUNGA RANGE NOOSA NORTH SHORE BOREEN POINT TEEWAH Proposed Assets New water facility New main COORAN FEDERAL COOR AN POMONA POMONA BRUCE HIGHWAY LOUIS BAZZO DRIVE RINGTAIL CREEK g5 COOR OY BLACK MOUNTAIN COOROY MCKINNON DRIVE COOROIBAH COOROY NOOSA ROAD NOOSA HEADS TEWANTIN Noosa M ain Beach TEWANTIN NOOSAVILLE SUN SH IN E BEACH Sunrise Beach NOOSAVILLE Existing Infrastructure k Tower Reservoir g5 Water Treatment Plant Trunk Main Seqwater Main KENILWORTH CAMBROON MALENY-KENILWORTH RD CONONDALE RIDGEWOOD EERWAH VALE EUMUNDI DOONAN SUNRISE MARCUS BEACH Peregian (North) Beach EUMUNDI BELLI PARK NORTH ARM NORTH ARM Coolum (North) Beach EUMUNDI-KENILWORTH ROAD COOLOOLABIN BRIDGES VERRIERDALE VALDORA YAROOMBA YANDINA MOUNT COOLUM GHEERULLA YANDINA KIAMBA KULANGOOR BLAC KALL RANGE Marcoola Beach g5 KENILWORTH g5 BLI BLI COOLABINE KUREELPA IMAGE FLAT BLI BLI Mudjimba Beach NAMBOUR MAPLETON NAM BOU R MAPLETON Twin Waters Beach DULONG DIDDILLIBAH OBI OBI FLAXTON WOOMBYE MAROOCHYDORE WEST WOOMBYE WO OMBYE Alex Headland beach MOOLOOLABA CURRAMORE HUNCHY PALMWOODS BUD ER IM BUDERIM PA L M W OO DS MONTVILLE BUDDINA WI TTA TANAWHA g5 SIPPY DOWNS WAR ANA EUD LO CONONDALE EUDLO ILKLEY OBI OBI ROAD YANDINA-COOLUM ROAD BLI BLI ROAD DIDDILLIBAH ROAD SUNSHINE MOTORWAY k Peregian Beach COOLUM BEACH PALMVIEW REESVILLE kg5 MALENY MOOLOOLAH MALENY GLENVIEW WO OTH A BALD KNOB LANDSBOROUGH LANDSBOR OU GH BELLS CREEK PEACHEST ER PEACHEST ER BEERWAH COOCHIN CREEK PEACHESTER RD GLASS HOUSE MOUNTAINS STEVE IRWIN WAY BRUCE HWY COOCHIN CREEK Currumundi Beac h Dicky Beach k CALOUNDRA Kings Beach For further details see Proposed Water Infrastructure 1:350,000 Southern Region BEERBURRUM BEERBURRUM Figure 13

57 Planned Water Network 2017 Moreton Bay BELLT HORPE STONY CREEK Kilcoy-Beerwah Roa STANMORE FLAT For further details see Proposed Water Infrastructure Northern Region WOOD FORD NEURUM D'AGUILAR WELSBY MOUNT DELAN EY DELAN EYS CREEK MOUNT MEE Mount Mee Road WAMURAN BASIN CAMPBELLS POCKET BRACALBA WAMURAN MOODLU BELLMERE D'Aguilar Highway King Street ELIMBAH Beerburrum Road CABOOLTURE SOUTH CABOOLTURE DONNYBROOK NINGI MELDALE TOORBUL GODWIN BEACH WHITE PAT CH BANKSIA BEACH BELLARA SANDSTONE POINT BONGAREE WOOR IM BEACHMERE OCEAN VIEW ROCKSBERG UPPER CABOOLTURE MOUNT PLEASANT MOORINA MORAYFIELD Morayfield Road Bruce Highway Bribie Island Road Beachmere Road Pumicestone Road BURPENGARY BURPENGARY EAST LACEYS CREEK MOUNT GLORIOUS ARMSTRONG CREEK MOUNT NEBO 1:250,000 KOBBLE CREEK Mount Glorious Road KIN G SCRUB DAYBORO LAKE SAMSONVALE HIGH VALE CEDAR CREEK MOUNT SAMSON WI GHT S MOUNTAIN JOLLYS LOOKOUT RUSH CREEK SAMSONVALE CLEAR MOUNTAIN CLOSEBURN SAMFORD VALLEY YUGAR Dayboro Road SAMFORD VILLAGE CAMP MOUNTAIN WHITESIDE CASHMER E DRAPER NARANGBA KURWONGBAH EATONS HILL FERNY HILLS JOYNER BUNYA LAKE KURWONGBAH WARNER ARANA HILLS BRAY PA RK ALBANY CREEK DAKABIN PETRIE LAWNTO N STRATH PIN E BRENDALE South Pine Road EVERTON HILLS Gympie Road Deception Bay Road Old Gympie Road DECEPT ION BAY NORTH LAKES MURRUMBA DOWNS Anzac Avenue MANG O HILL GRIF FIN Brisbane City ROTHWELL SCARBOROUGH NEWPORT KIPPA-RING REDCLIFFE MARG ATE CLONTARF WO OD Y POINT Existing Infrastructure Proposed Water Infrastructure k Tower Reservoir g5 Proposed Assets New water facility Water Treatment Plant Trunk Main New water main Seqwater Main Southern Region Figure 14 55

58 P r o p o s e d S e w e r a g e I n f r a s t r u c t u r e N o r t h e r n R e g i o n Planned Sewerage Network 2017 Noosa and Sunshine Coast Proposed Sewerage Infrastructure Northern Region Proposed Assets New sewerage Point Asset facility New sewerage Main Asset main Existing Infrastructure D STP Somerset Regional Council Rising Main Gympie Regional Council Kenilworth STP KENILWORTH CAMBROON MALENY-KENILWOR TH CONONDALE D CURRAMORE ROAD EUMUNDI K ENILWORTH ROAD COOLABINE KIDAMAN CREEK ELAMAN CREEK KIN KIN ROAD COOROY BELLI CREEKROAD OBI OBI ROAD REESVILLE COORAN FEDERAL RIDGEWOOD BELLI PARK GHEERULLA OBI OBI WITTA WOOTH A MA LENY STANLEY RIVERROAD BLACK MOUNTAIN MALENY KIN KIN POMONA MAPLETON BRUCE HIGHWAY FLAXTON NORTH MALENY D PEACHEST ER BALD KNOB ROAD LOUIS BAZZO DRIVE D COOROY EERWAH VALE COOLOOLABIN KIAMBA KUREELPA DULONG Maleny STP Cooroy STP COOROY BRUCE HIGHWAY LANDSBOROUGH MALENY ROAD BALD KNOB COMO COOTHARABA HUNCHY IMAGE FLAT COOROY MOUNTAIN DIAMOND VALLEY BRIDGES EUDLO Landsborough STP PEACHESTER ROAD RINGTAIL CREEK NORTH ARM NOOSA ROAD EUMUNDI MCKINNON DRIVE EUMUNDI NOOSA ROAD YANDINA NAMBOUR WEST WOOMBYE STEVE IRWIN WAY D WOOMBYE PALMWOODS MOOLOOLAH VALLEY BLI BLI ROAD D Nambour STP BRUCE HIGHWAY BEERWAH COOROIBAH DOONAN ILKLEY LANDSBOROUGH NOOSA NORTH SHORE TEWANTIN VERRIERDALE YANDINA CREEK VALDORA MAROOCHY RIVER ROSEMOUNT BLI BLI D D D Suncoast STP D Maroochydore STP BUDERIM DIDDILLIBAH TANAWHA GLENVIEW NOOSAVILLE BRUCE HIGHWAY COOLUM BEACH CALOUNDRA ROAD BELLS CREEK NOOSA HEADS MARCOOLA PALMVIEW PEREGIAN BEACH SIPPY DOWNS D AVID LOW WAY Coolum STP MERIDAN PLAINS Noosa STP D Kawana STP NICKLIN WAY KAWANA WAY GLASS HOUSE MOUNTAINS BRUCE HIGHWAY COOCHIN CREEK BRIBIE ISLAND NORTH 1:350,000 For further details see Proposed Sewerage Infrastructure Southern Region BEERBURRUM 56 Pro po sed Sew er ag ent h Figure 15

59 Planned Sewerage Network 2017 Moreton Bay BELLT HORPE STONY CREEK Kilcoy-Beerwah Road Woodford STP WOOD FORD CEDARTON STANMORE COMMISSIONERS FLAT For further details see Unitywater Proposed Sewerage Infrastructure Northern Region NEURUM D'AGUILAR WELSBY MOUNT DELAN EY DELAN EYS CREEK MOUNT MEE Mount Mee Road MOUNT PLEASANT CAMPBELLS POCKET OCEAN VIEW WAMURAN BASIN BRACALBA ROCKSBERG WAMURAN MOORINA MOODLU BELLMERE D'Aguilar Highway UPPER CABOOLTURE King Street ELIMBAH MORAYFIELD Beerburrum Road CABOOLTURE SOUTH Morayfield Road BURPEN GARY CABOOLTURE South Caboolture STP Bruce Highway Bribie Island Road Beachmere Road BURPEN GARY EAST DONNYBR OOK Pumicestone Road NINGI Burpengary East STP MELDALE BEACHMERE TOORBUL GODWIN BEACH WHITE PAT CH BANKSIA BEACH BELLARA SANDSTONE POINT BONGAREE WOOR IM Bribie Is STP LACEYS CREEK MOUNT GLORIOUS ARMSTRONG CREEK MOUNT NEBO KOBBLE CREEK Mount Glorious Road KIN G SCRUB HIGH VALE DAYBORO LAKE SAMSONVALE CEDAR CREEK JOLLYS LOOKOUT RUSH CREEK Dayboro STP MOUNT SAMSON WIGHT S MOUNTAIN SAMSONVALE CLEAR MOUNTAIN CLOSEBURN SAMFORD VALLEY YUGAR CAMP MOUNTAIN Dayboro Road WHITESIDE CASHMER E DRAPER Samford Road KURWONGBAH LAKE KURWONGBAH EATONS HILL FERNY HILLS NARANGBA JOYNER Eatons Crossing Road BUNYA WARNER PETRIE DAKABIN LAWNTON BRAY PARK STRATH PIN E ALBANY CREEK Brendale STP BRENDALE South Pine Road EVERTON ARANA HILLS HILLS Deception Bay Road Old Gympie Road KALLANGUR Gympie Road DECEPT ION BAY NORTH LAKES MANGO HILL Murrumba Downs STP MU RRUMBA DOWNS GRIF FIN NEWPORT KIPPA-RING CLONTARF Redcliffe STP WOOD Y ROTHWELL Anzac Avenue SCARBOROUGH Oxley Avenue REDCLIF FE POINT Legend Þ Advanced Water Treatment P lant D Sewage Treatment Plant Rising Main Proposed Assets New sewerage Point Asset facility New sewerage Main Asset main Proposed Sewerage Infrastructure 1:250,000 Brisbane City Southern Region Figure 16 57

60 4.4.2 What standards we build to Unitywater is required to build new infrastructure to the standards set out in the South East Queensland Water Supply and Sewerage Design and Construction Code (SEQ Code). The SEQ Code has been developed as a collaborative project of water and sewerage service providers in South East Queensland, as required under the South- East Queensland Water (Distribution and Retail Restructuring) Act This uniform Code came into effect on 1 July 2013 and replaced the provisions of our participating councils planning schemes that applied to the design and construction of water supply and sewerage infrastructure. The Code was developed cooperatively between the water service providers in South East Qld and applies to Unitywater, Queensland Urban Utilities, Gold Coast City Council, Logan City Council and Redland Water. Approval of the Code involved public consultation and the approval of each of the SEQ service providers. The Minister for Energy and Water Supply notified adoption of the Code in the Government Gazette. By standardising water supply and sewerage infrastructure works across SEQ, the code provides: greater consistency in asset planning, design and construction standards; greater standardisation of processes, including development assessments, and consistency in planning of asset networks; The common design and construction code makes it easier for businesses in the region to also service other SEQ distributor-retailers. The SEQ Code is based upon the five Water Services Association of Australia (WSAA) National Codes listed below and includes modifications to suit the specific geographical and climatic conditions of this part of the State: Water Supply Code; Sewerage Code Sewage Pumping Station Code; Vacuum Sewerage Code; Pressure Sewerage Code. The SEQ Code and standard drawings can be downloaded for free by following the link at aspx. The copyright protected WSAA National Codes are available for purchase from the WSAA website, The SEQ Code is legally binding and contractors are obliged to comply with its provisions. a common reference point for regulators when assessing construction standards; and better service and lower costs to customers. 58

61 The SEQ Code includes: a listing of products and materials accepted for use within the SEQ water industry; design criteria for water supply and sewerage assets; separate codes for planning, design and construction of: water supply assets; sewerage assets; sewage pumping stations; vacuum sewerage systems; pressure sewerage systems; and specifications for preparing asset information

62 DRAFT COPY FOR CONSULTATION PURPOSES ONLY We have developed a range of performance measures to monitor our progress, and are implementing plans across the business to meet self-determined targets

63 Being well planned Unitywater s vision is to be a sustainable, industry leading community and customer oriented water and allied services business. This vision informs and underpins all short, medium and long term actions. While we are a customer focussed organisation, we are also accountable to a wide range of stakeholders including participating councils, regulators, various local, state and federal government departments, bulk water providers, business and community groups and the media. Our culture of continuous improvement means that we regularly review and update our strategic plans, always looking for better efficiencies and planning for potential challenges. We benchmark our performance in a range of areas, comparing it to the performance of similar water supply and sewerage service providers throughout Australia and internationally. We have developed a range of performance measures to monitor our progress and are implementing plans across the business to meet selfdetermined targets. Delivering a safe and reliable water supply and sewerage service is a complex business. In planning our services we take a long term view. amendments to their planning schemes. These regional planning documents and total water cycle management planning informs our network master plans which have a 30 year outlook and our planning for treatment services has a 2051 planning horizon. Strategic planning We periodically review our high level strategic planning to base our future direction on prevailing external circumstances and the progress we have made. Our Corporate Strategic Plan sets out our values and objectives. Our Netserv Plan provides the tactics for achieving those objectives while maintaining our values. The Netserv Plan also informs our pricing submissions to the QCA and will streamline asset planning and management, ensuring it is aligned with the land use planning and growth management intentions of the State and relevant local governments. Unitywater participates in a number of state and regional planning initiatives such as submissions on the SEQ Regional Plan, SEQ Water Strategy and WaterQ the Queensland Governments 30 year water plan and collaboration with the participating councils in preparation of or 61561

64 Water provision Water quality management Unitywater must supply water that complies with the Public Health Regulation 2005 and the Australian Drinking Water Guidelines issued by the National Health and Medical Research Council. We operate under a Drinking Water Quality Management Plan which is approved and monitored by the Office of the Water Supply Regulator. We purchase bulk water from the State Government-owned South East Queensland Bulk Water Company Limited, trading as Seqwater, which supplies water from dams, weirs and bore-fields. This entity treats and stores bulk water before delivering it to Unitywater from its treatment plants and reservoirs. We work closely with Seqwater to ensure the bulk water we purchase and distribute to our customers is of a high quality. Our drinking water quality reports can be found at Once received into our network of pipes, water quality gradually degrades, depending on a number of factors including water age which is determined by flow rates and distance travelled and the condition of pipes and reservoirs. So that we can maintain drinking water quality standards, we continuously monitor water at various points across our network, test the water quality in our in-house laboratory and treat the water if required. We are reviewing and improving the way we monitor, analyse and adjust water quality to ensure the most accurate, reliable and effective systems are being used. This work includes installation of in-line water quality sensors which provides real time continuous water quality data. This real-time data allows us to intervene promptly to rectify water quality problems and in future will enable us to predict when a water quality incident (e.g. dirty water) may occur so that we can take pre-emptive corrective action. Total water cycle planning Total water cycle planning looks at how water is managed at catchment level, taking into consideration all sources of water including natural waterways, dams, roof-water, storm-water runoff, groundwater and effluent discharge from sewage treatment plants. Total water cycle planning aims to: 1. Reduce demand on potable water supplies; 2. Improve water quality in natural water ways; and 3. Reduce energy consumption. This planning approach results in a balance of environmental protection and provision of water and sewerage services to homes and businesses at an affordable level. As mentioned previously Unitywater has collaborated with Moreton Bay Regional Council in the preparation of its Total Water Cycle Management Plan. This Plan is now being implemented and through this process Unitywater will reduce capital expenditure on sewage treatment plant upgrades and potentially realise initiatives such as recycled water irrigation which will contribute to economic growth of the region while enhancing quality of water in our natural water ways by reducing the mass of nutrients discharged to the natural environment the nutrients in the recycled water (sewage effluent) will be taken up by the irrigated crops rather than end up in our rivers. Fire flow management Unitywater is required to supply water from its water supply networks at an appropriate pressure and flow rate to enable effective fire fighting. We undertake sophisticated modelling to highlight any areas of our network that have deficiencies in flow rate or pressure and have a rectification program to address any fire flow issues. As water pressure increases, so does the potential for system leakage, therefore increasing fire flow rates needs to be balanced with preventing system losses. 62

65 Operational efficiencies Customer service Customer service has been improved and costs reduced by consolidating two customer contact centres into one and introducing an easy to remember UNITY number which is charged at the cost of a local call from landlines within Australia. By listening to customers and businesses via our Community Advisory Group, customer research and direct feedback, we responded to their feedback and introduced a quarterly billing cycle that charges for water usage and fixed access in arrears. Our accounts have been redesigned to be more informative and as clear and easy to understand as possible. We have introduced more web and telephony-based self service options that provide greater flexibility for customers, allowing them to access the information they need and pay their accounts online, outside of general business hours. The introduction of a Facebook page has allowed us to interact more instantly with customers and we are investigating the introduction of SMS-messaging as another way of quickly providing important information such as service outage notifications. Our YouTube channel provides customers with more in-depth information about our services. The adoption in 2012 of a new system for customer service and billing, Unify, has streamlined the process for interacting with customers, enabling quicker resolution of customer issues in most cases. Information and communications technologies Information and communications technologies play a vital role in enabling Unitywater to operate as an efficient, transparent and responsive organisation. New or improved systems that are helping us achieve these aims include: Supervisory Control And Data Acquisition project (SCADA) The SCADA project aims to upgrade monitoring and communications infrastructure for our entire water supply and sewerage network. Having a single control system to safely, automatically and remotely operate our water and sewerage assets will provide operational efficiencies and help us deliver an even more reliable water supply and sewerage service. The upgraded SCADA system will allow us to safely and automatically monitor and control plant and equipment, more easily record performance to allow better reporting, analysis and planning and better protect the environment against sewage spills and reservoir overflows. Asset Management System This system was introduced in 2013 and stores information about the assets that Unitywater owns, including water supply and sewerage infrastructure, vehicles, buildings and other property. The Asset Management System provides the functionality to schedule, dispatch and track maintenance activities through work orders and capture: data which is used later to quantify the condition of assets; problem, cause, remedy data which is used to determine the performance of assets in terms of mortality, reliability and utilisation; cost of performing maintenance tasks. This system is linked to laptops (Toughbooks) carried by Unitywater field workers to enable work orders to be transmitted and closed without field workers returning to depots. This is significantly improving response times to customer complaints and productivity of our planned and reactive maintenance crews. Geographical Information System (GIS) GIS technology partners with the Asset Management System in being a visual tool through which Unitywater staff can access and update asset information. GIS ensures that staff members know exactly which assets they are working with, as it adds a spatial dimension to database information. Electronic Document and Records Management System (EDRMS) The EDRMS is a single system for managing documents and records and provides for secure and traceable records keeping, and efficient document sharing within our business. Global Positioning System (GPS) Integration of GPS into our field work allows assets to be precisely located. Data recorded in the field can be uploaded to our Asset Management and GIS systems, making our work more efficient. 63

66 Fleet management To carry out its work, Unitywater requires a fleet of heavy and light vehicles and machinery. Unitywater s fleet strategy is designed to determine the optimal level of plant and equipment to enable efficient business operation and prevent wastage. Our fleet management strategy includes initiatives to better track the usage and need for vehicles (using the Asset Management System) and to reduce CO 2 emissions through the planned changeover to lower emission vehicles. Property management Unitywater owns, leases and maintains a range of properties across its area of operations. The portfolio includes depots, treatment plants, corporate buildings and land occupied by facilities such as reservoirs and pumping stations. Through our Accommodation Strategy and Facilities Asset Management Plan we have identified ways of generating savings and gaining operational efficiencies by consolidating properties and streamlining facilities management. As at July 2014, Unitywater had consolidated 16 operational properties into four sites, comprising two service depots and two corporate offices. The Northern Corporate Centre and the Northern Service Centre are both located in Maroochydore. The Southern Corporate Centre is located in Caboolture and the Southern Service Centre in Morayfield. The awarding of a facilities maintenance contract to a single provider has improved facilities management by decreasing the unit cost and increasing productivity. Human resources We strive to appropriately staff our business so that it can be run most efficiently and effectively. Our human resource planning approach aims to attract and retain skilled staff and build the capacity of existing staff. Unitywater employs staff with a very broad range of skills and professions, from engineers, chemists and tradespeople through to computer scientists, accountants, human resource and communications specialists, managers and administration staff. Because of the relatively high average age of our workforce, one challenge is retaining the wealth of knowledge that will potentially be lost when staff members reach retirement age. Many of these staff members have worked in the local water supply and sewerage industry for decades, meaning there is a great deal of tactical and operational knowledge residing within Unitywater. Through apprenticeships and our field-based competency framework we aim to retain and disseminate this information throughout the organisation. Another challenge for the business is hiring skilled tradesmen and engineers as we face competition from the mining sector for the skills we require. Unitywater remains firmly committed to its zero harm approach which aims to maintain a culture of safety throughout the organisation, with zero injuries and downtime more productive workforce. Our safety system ensures that staff members are well informed of the inherent risks involved in their roles, are trained in performing high-risk activities safely, are provided with protective equipment as required; are required to take responsibility for their safety and that of their colleagues, and that the business reports on and responds appropriately to all hazards, injuries and near misses. 64

67 Emergency planning Unitywater has to be ready to respond to foreseeable emergency incidents such as flooding, blackouts and fires. We have put in place incident management systems and processes and maintain on-call staff rosters to respond from dedicated facilities. During incidents, Unitywater works closely with Local Disaster Management Groups to assist the recovery of communities. These approaches proved to be effective during the flood events of 2011 and 2012 and are continually being refined through reviews and exercises. Trade Waste Policy Trade waste is all liquid waste, other than human waste, that is generated on non-domestic, commercial and industrial premises and discharged to our sewerage network. This includes wastewater contaminated with grease, oils, solids or chemicals. If not managed properly, trade waste can be a safety risk to our field staff, damage the sewerage system, pollute the environment in the event of a sewage overflow or cause the sewage treatment process to fail which in turn could potentially result in environmental harm. Our Trade Waste Policy and Trade Waste Management Plan help ensure that this liquid waste is managed in an ecologically sustainable way to safeguard public and environmental health and meet legislative obligations. Sewage Overflow Abatement Plan We have developed a region-wide plan that details an extensive program of investigations, flow gauging, modelling, overflow risk assessment and environmental and waterway monitoring to identify any further capital or operating projects necessary to minimise sewage overflows as much as possible. Our Inflow and Infiltration Program is one of a number of rolling activities being implemented under the plan in order to protect public health and the environment. Financial planning and regulatory assurance Unitywater must perform complex financial planning in order to fund the provision of its services. We must justify the pricing of our services to our economic regulator, the Queensland Competition Authority, who decides whether our pricing and spending is prudent and efficient. As our information systems mature, more refined long-term financial planning will be undertaken and decisions about the focus of investment will be made, while bearing in mind any regulatory constraints and our strategic objective of reducing the total cost to serve our customers. Corrosion and Odour Management Plan The Corrosion and Odour Management Plan, adopted in 2014, aims to further safeguard community health and amenity and increase the longevity of our sewer infrastructure. The activities included in the plan assist in identifying the causes and locations of corrosion and odour generation within our sewerage networks. The plan also guides the implementation of prudent and efficient solutions to minimise the production of substances that create these issues. 65

68 Planning for change Carbon and Cost Abatement Management Plan Predicted climate change means Unitywater will have to adapt its operations in some ways to ensure it can continue to provide its services. For instance, rainfall is expected to intensify in the region and this will heighten the risk of flooding of our sewerage network. We also need to reduce our greenhouse gas emissions as much as reasonably possible, assessing contributing factors such as the energy used in pumping and sewage treatment and gas emissions created during sewage treatment. Our Carbon and Cost Abatement Management Plan (CCAMP) is an initiative under the Unitywater Environmental Management Plan. The CCAMP provides a roadmap for progressing carbon abatement opportunities in the areas of energy efficiency, renewable energy and fuel efficiency. It will be reviewed in Non-regulated Revenue Unitywater will investigate ways in which it can create new income streams from activities outside our regulated water supply and sewerage services. For instance, there may be a possibility of growing our laboratory services for external customers or allowing communications towers on some of the land we own. Research and Development Strategy Unitywater s vision to be a sustainable, industry-leading, community and customer oriented water and allied services business requires an appropriate investment in research and development (R&D). Our Research and Development Strategy aims to reduce costs and create financial opportunities, achieve environmental sustainability, address social trends and deal with a changing world. More specifically, the strategy endeavours to position Unitywater as an innovative and learning organisation that can exploit R&D opportunities, identify and utilise emerging technologies and innovations and make use of available research grants and subsidies. Our Research and Development Assessment Committee, which has representation from all six divisions of Unitywater, evaluates the technical merit of proposed R&D projects and prioritises our R&D program. Treatment Services Plan We have developed our Treatment Services Plan with the goal of turning our sewage treatment plants into factories to provide better environmental outcomes, generate income and reduce costs to our customers. Possibilities include generation of electricity, recovering phosphorous and nitrogen for fertiliser, recovering paper pulp, harvesting methane and producing hydrogen for fuel cells. 66

69 DRAFT COPY FOR CONSULTATION PURPOSES ONLY Appendix A Connections Policy 67 67

70 Connections Policy BP9256

71 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Contents 1. Policy Statement Purpose and Objectives Policy Scope/Coverage Connections... 4 a. General Matters about Connections... 4 b. Services Advice Notices Connections Categories... 4 a. Standard Connections... 4 b. Other Connections... 5 c. Staged Connections Applications and Approvals... 5 a. Requirements for all categories of Connections Construction Maintenance and Defects Liability Miscellaneous... 6 a. Conditions for when water approval for a Connection lapses... 6 b. Agreements... 6 c. Reviews and Appeals... 6 d. Delegations... 6 e. Fees and Charges... 6 f. Planning Assumptions for Growth and Development... 7 g. Priority Infrastructure Areas Definitions... 8 List of Tables Table 1 - Criteria and Conditions for Standard Connections Table 2 Connection Criteria for Other Connections Table 3 - Connection Criteria for Staged Connections Table 4 - Standard Connections Application and Approval Information Table 5 - Staged Connections and Other Connections Application and Approval Information Table 6 - Amendments of conditions of Water Approvals Copyright Unitywater Printed copies are uncontrolled. Page ii of 26

72 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Document Owner Document Author Supporting Legislation & Documents Executive Manager, IPCDD Principal Policy Advisor, Strategic Planning and Asset Management South East Queensland Water (Distribution and Retail Restructuring) Act 2009 South East Queensland Design and Construction Code Unitywater Corporate Strategic Plan Documents Directly Related Pr9660 Netserv Plan 1. Policy Statement Unitywater is committed to ensuring that connections, disconnections and alterations of Connections to its water supply and sewerage infrastructure are systematically managed, meet customer needs, protect the health of the public and Unitywater s workforce and minimise the impact on the environment. 2. Purpose and Objectives This Policy has been prepared in accordance with s.137 of the South East Queensland Water (Distribution and Retail Restructuring) Act 2009 ( the Act ) 1. It is a legislative requirement that a person must not connect to, alter an existing connection to or disconnect from Unitywater s infrastructure without Unitywater s approval 2. This Policy includes: Details of the way to request a services advice notice from Unitywater; Unitywater s criteria and conditions for a Standard Connection; Unitywater s criteria for a Staged Water Connection; Unitywater s criteria for other categories of Connections; details of the way to apply for a Water Approval; Timeframes for Unitywater s decisions for Connections, other than a Standard Connection; Unitywater s requirements for construction maintenance and defects liability; Unitywater s conditions for when a Water Approval lapses; Identification of the categories of Connections to which Unitywater may delegate its functions under s. 53 of the Act; 1 s. 137 of the Act provides for a distributor-retailer to introduce its connections policy in an interim capacity until the distributorretailer s water Netserv Plan (that the connections policy is a component part of) is finalised. 2 See s. 99BRBX of the Act Copyright Unitywater Printed copies are uncontrolled. Page 3 of 31

73 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Identification of the areas in which Unitywater guarantees to provide Connection to Unitywater s infrastructure that complies with Unitywater s Connection Criteria; Identification of the circumstances in which Unitywater may approve Connection outside Unitywater s Connection Area (including outside Unitywater Restricted Connection Area); Identification of the areas in which Unitywater intends to extend Unitywater s infrastructure; and The way to amend a Water Approval condition. 3. Policy Scope/Coverage 3.1. Connections a. General Matters about Connections Unitywater intends to extend its infrastructure network to Future Connection Areas. b. Services Advice Notices If a person seeks information about a proposed Connection or the proposed Alteration or disconnection of a connection before formally seeking a Water Approval from Unitywater, they may request a services advice notice 3 from Unitywater. A services advice notice may be requested by: Completing and submitting the approved form (available on Unitywater s website at Paying the fee stated in Unitywater s Fees and Charges Schedule. A services advice notice is similar to pre-lodgement advice received from a local government before lodging a development application. A services advice notice request is not an application for Connection and cannot be construed as granting approval to connect. While Unitywater will endeavour to provide accurate advice, a services advice notice does not bind Unitywater if the person requesting the notice subsequently applies for approval to connect. Service advice notice information is preliminary advice only and in no way constitutes approval towards any Connection application. Unitywater may amend any advice following the receipt of a detailed Connection application Connections Categories Three categories of Connections are identified: Standard Connections; Other Connections; and Staged Connections. a. Standard Connections 3 See ss 99BRAC and 99BRAD of the Act for information about services advice notices Copyright Unitywater Printed copies are uncontrolled. Page 4 of 31

74 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Standard Connections are limited to Connections that: Are located inside the Connection Area or Restricted Connection Area; and Comply with Unitywater s criteria for Standard Connections (refer Schedule 1, Table 1 - Criteria and Conditions for Standard Connections). The request and Standard Connection is also subject to compliance with Standard Conditions identified in this Policy and the charges set out in Unitywater s Fees and Charges Schedule.) Schedule 1, Table 1 - Criteria and Conditions for Standard Connections sets out Unitywater s Connections Criteria and conditions for Standard Connections. b. Other Connections This category covers any Connection other than a Standard Connection or a Staged Connection (i.e. Other Connections). Examples of the types of Connections in this category may include: Connections associated with changes of use, building work or subdivisions that will be finalised in a single application (i.e. the Connection will not be staged); Connections including a material change in infrastructure or a material change in demand; and Connections outside of Unitywater s Connection Area or Unitywater s Future Connection Area (other than a Staged Connection). Connections in this category may involve the construction of Property Service Infrastructure and/or Network Infrastructure. An applicant may submit detailed works design plans simultaneously to seeking approval to connect to the existing network, if the nature and extent of new Network Infrastructure works associated with the Connection are known (e.g. new reticulation infrastructure for a subdivision estate). Schedule 1, Table 2 Connection Criteria for Other Connections sets out the Connection Criteria that Unitywater will assess applications in this category against. c. Staged Connections The Staged Connection category is primarily intended for network Connections for multistage subdivision estates and master-planned communities. This category is also for any Connection that will be staged over two or more approvals, whether or not Network Infrastructure works are also involved. Schedule 1, Table 3 - Connection Criteria for Staged Connections sets out the Connection Criteria that Unitywater will assess applications in this category against Applications and Approvals a. Requirements for all categories of Connections Schedule 2 sets out the following: The way to apply for a Water Approval; and The timeframes for decisions for Connections. Copyright Unitywater Printed copies are uncontrolled. Page 5 of 31

75 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Schedule 3, Table 6 - Amendments of conditions of Water Approvals sets out the way to amend conditions of Water Approvals Construction Maintenance and Defects Liability Unitywater s construction maintenance and defects liability requirements are those as specified in Unitywater s Connections Administration Manual. Unitywater s Connections Development Manual establishes the requirements and processes for the construction and acceptance of all water and sewerage infrastructure that will be constructed by a developer and handed to Unitywater as a Donated Asset to operate and maintain Miscellaneous a. Conditions for when water approval for a Connection lapses A Water Approval for a Connection has effect until it lapses under a condition of the approval. Unitywater s conditions for when a Water Approval lapses are that all categories of Water Approvals (including Standard Connections, Other Connections and staged Connections) lapse 4 years after the date the Water Approval takes effect 4. Note: Application to extend or otherwise alter the lapsing period of a Water Approval may be made to Unitywater in the way described in Schedule 3, Table 6 - Amendments of conditions of Water Approvals Step. b. Agreements The Act provides for water infrastructure agreements to be entered into as provided under s.99brda of the Act, and for water approval condition agreements to be entered into as provided under s.99bral of the Act. The period for executing any agreement referred to in s.99brda and s.99bral of the Act is 6 months starting from the day after: For a water approval condition agreement the Water Approval for the Connection takes effect; and For a water infrastructure agreement the Adopted Infrastructure Charges Notice (or negotiated Adopted Infrastructure Charges Notice) has been levied. However, a longer period for executing an agreement may be agreed by Unitywater. c. Reviews and Appeals The applicant s rights of internal review and appeal will be identified in any decision notice given for a request or application for Water Approval. d. Delegations Unitywater may delegate its decision making functions in respect of applications for Standard Connections, Staged Connections and Other Connections under s.53 of the Act. e. Fees and Charges 4 Water approval takes effect in accordance with s.99brao of the Act. Copyright Unitywater Printed copies are uncontrolled. Page 6 of 31

76 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy The fees and charges for Connections are as set out in Unitywater s Fees and Charges Schedule. f. Planning Assumptions for Growth and Development The Planning Assumptions of the Participating Councils are the links between the land use planning intentions of the Councils and Unitywater s infrastructure planning to accommodate future growth and development. The Planning Assumptions relied by Unitywater are as stated in the planning instruments listed below. Sunshine Coast Regional Council: For the Caloundra planning scheme area Caloundra City Plan 2004 Priority Infrastructure Plan; For the Maroochy planning scheme area Maroochy Plan 2000 Priority Infrastructure Plan. Noosa Shire Council: Noosa Plan 2006, Priority Infrastructure Plan, Part 2. Moreton Bay Regional Council: For the Caboolture planning scheme area Caboolture Shire Plan 2005, Planning Scheme Policy 21G Administration as supported by Planning Scheme Policy 21D Sewerage and Planning Scheme Policy 21F Water Supply; For the Pine Rivers planning scheme area Pine Rivers Plan 2006, Planning Scheme Policy 21 Administration as supported by Planning Scheme Policy 22 Water Supply and Planning Scheme Policy 23 Sewerage; For the Redcliffe planning scheme area Redcliffe City Planning Scheme 2005, Volume 3 Priority Infrastructure Plan and Planning Scheme Policy 4. Further information about the Planning Assumptions is in Unitywater s Schedule of Works. g. Priority Infrastructure Areas The Priority Infrastructure Areas relied on by Unitywater are as listed below. Sunshine Coast Regional Council For the Caloundra planning scheme area Caloundra City Plan 2004 Priority Infrastructure Plan, Priority Infrastructure Area; For the Maroochy planning scheme area Maroochy Plan 2000 Priority Infrastructure Plan, Priority Infrastructure Are. Noosa Shire Council Noosa Plan 2006, Priority Infrastructure Plan, Part 1, Priority Infrastructure Plan Moreton Bay Regional Council As per the Adopted Infrastructure Charges Resolutions adopted by Council on 28 June 2011 for the parts of the Council s Area covered by the: o Caboolture Planning Scheme; Copyright Unitywater Printed copies are uncontrolled. Page 7 of 31

77 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy o o Pine Rivers Planning Scheme; and Redcliffe Planning Scheme. 4. Definitions Act Term Adopted Infrastructure Charge Alteration Certificate of Completion Connection Connection Areas Connection Charge Meaning Means the South East Queensland Water (Distribution and Retail Restructuring) Act Has the same meaning as in the Act. Means any material change in infrastructure or increase in demand for a water service or sewerage service at the Connection. Means a notice under section 99BRAR of the Act stating that the holder of a Water Approval has: Complied with the conditions of the approval; and Paid the fees and charges under the approval. Means a Property Service Connection or Network Connection. Means the areas comprising land: Connected to Unitywater s infrastructure (water, sewerage and recycled water); or Not connected to Unitywater s infrastructure but paying access charges for the particular service; and Within Water Connection Areas, Recycled Water Connection Areas or Sewerage Connection Areas. Has the same meaning as in the Act. Connection Criteria Means the criteria identified in Schedule 1. Dual Occupancy Dwelling house Fees and Charges Schedule Future Connection Area Network Connection Has the same meaning as in the Queensland Planning Provisions approved by the Planning Minister and published by the Department of State Development, Infrastructure and Planning. Note: a duplex is an example of a dual occupancy use. Has the same meaning as in the Queensland Planning Provisions approved by the Planning Minister and published by the Department of State Development, Infrastructure and Planning. Means Unitywater s Fees and Charges Schedule available at Unitywater s website: Means the areas in which Unitywater intends to extend its infrastructure networks including Water Future Connection Areas, Recycled Water Future Connection Areas and Sewerage Future Connection Areas. Means: Copyright Unitywater Printed copies are uncontrolled. Page 8 of 31

78 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Term Network Infrastructure Other Connection Participating Councils Priority Infrastructure Area Property Service Connection Property Service Infrastructure Property Service Works Charge Recycled Water Future Connection Areas Restricted Connection Areas SEQ Design and Construction Code Sewerage Connection Areas Sewerage Future Connection Areas Staged Water Connection Meaning The connection of Network Infrastructure to Unitywater s water infrastructure to supply a water service or wastewater service; and The disconnection of Network Infrastructure from Unitywater s water infrastructure to stop supply of a water service or wastewater service; and The Alteration of Network Infrastructure; and Works for the matters mentioned above to extend or upgrade Unitywater s water infrastructure. Has the same meaning as in the Act. Means any Connection that is not a Standard Connection or a Staged Connection. Means the Moreton Bay Regional Council, Noosa Shire Council and Sunshine Coast Regional Council In this Policy, means a Priority Infrastructure Area of a Participating Council listed in section 3.5.g. Means: The connection of Property Service Infrastructure to Unitywater s water infrastructure to supply a water service or wastewater service; and The disconnection of Property Service Infrastructure from Unitywater s water infrastructure to stop supply of a water service or wastewater service; and The Alteration of Property Service Infrastructure that is part of Unitywater s water infrastructure. Means generally the infrastructure for connecting premises to Unitywater s infrastructure, as more particularly defined in the Act. Means a charge levied for Property Service Infrastructure. Means the areas shown as Recycled Future Water Connection Areas on the map attached to the policy. Means Connections Areas that are located outside the Priority Infrastructure Areas of the Participating Councils and shown on the map attached to the policy. Means the South East Queensland Design and Construction Code, as amended from time to time. Means the areas shown as Sewerage Connection Areas on the map attached to the policy. Means the areas shown as Future Sewer Connection Areas on the map attached to the policy. Means a Connection that complies with Unitywater s Copyright Unitywater Printed copies are uncontrolled. Page 9 of 31

79 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Term or Staged Connection Standard Conditions Standard Connection Water Approval Water Connection Areas Water Future Connection Areas Meaning Connection Criteria at Schedule 1, Table 3 - Connection Criteria for Staged Connections. Means the Standard Conditions identified in Schedule 1, Table 1 - Criteria and Conditions for Standard Connections. Means a Connection in the Connection Area that complies with Unitywater s Connection Criteria at Schedule 1, Table 1 - Criteria and Conditions for Standard Connections. Has the same meaning as in the Act. Means the areas shown as Water Connection Areas on the map attached to the policy. Means the areas shown as Water Future Connection Areas on the map attached to the policy Copyright Unitywater Printed copies are uncontrolled. Page 10 of 31

80 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Table 1 - Criteria and Conditions for Standard Connections Schedule 1, Table 1 only applies for Connections that comply with the criteria for a Standard Connection Connection Area (Standard Connections only apply inside Connection Areas) Water Connection Area or Restricted Water Connection Area Standard Connections Criteria (These Connections Criteria must be satisfied for a Connection to be within the Standard Connection category) New water Connection or the Alteration or disconnection of an existing water Connection in a Water Connection Area or Restricted Water Connection Area if: A single 20 or 25 mm (inner diameter (ID)) Property Service Connection to a single residential lot for a dwelling house or dual occupancy. Excluding: Standard Conditions (These conditions apply to all Standard Connections) As stated in Schedule 2, Table 4 Standard Connections Application and Approval Information o o o o Connections to water reticulation mains greater or equal to 300mm (ID); Connections requiring the extension of Unitywater s existing water reticulation mains (Network Infrastructure); Connections from water reticulation mains if the mains are not located on the road directly fronting the lot; or Connections to lots that are not completely within the water Connection Area. Sewerage Connection Area or Restricted Sewerage Connection New Sewerage Connection or the Alteration or disconnection of an existing Sewerage Connection in a Sewerage Connection Area or As stated in Schedule 2, Table 4 Standard Connections Application and Approval Information Copyright Unitywater Printed copies are uncontrolled. Page 11 of 26

81 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Connection Area (Standard Connections only apply inside Connection Areas) Area Standard Connections Criteria (These Connections Criteria must be satisfied for a Connection to be within the Standard Connection category) Restricted Sewerage Connection Area if: A single 100 mm sewerage Property Service Connection to a single residential lot for a dwelling house or dual occupancy. Excluding: o o o o Connections to lots that are partly or completely below the Q100 flood level (or equivalent) in the relevant council planning scheme; Connections to sewers that are greater than 300 mm (ID); Connections to sewers that are not located on the lot or not located on the road directly fronting the lot; Connections requiring the extension of Unitywater s existing sewerage reticulation mains (Network Infrastructure); o Connections to sewers that are at depths greater than 3 m; o o Alterations of connections that involve the shortening or lowering of the sewerage connection point; Connections to lots that are not completely within the Sewerage Connection Area. Standard Conditions (These conditions apply to all Standard Connections) Copyright Unitywater Printed copies are uncontrolled. Page 12 of 26

82 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Table 2 Connection Criteria for Other Connections Schedule 1, Table 2 applies for Other Connections Location (Where the land is located) Connection (The type of Connection sought) Decision Criteria (The application is assessed against these criteria) Other Connections Inside a Connection Area (including Inside a Restricted Connection Area) Water Connection Area or Restricted Water Connection Area New water Connection or the Alteration or disconnection of an existing water Connection. The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including fire flow demands; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; If the land is located in a Restricted Water Connection Area impacts of the Connection on existing and/or planned services and infrastructure in relevant Connection Areas (other than Restricted Connection Areas) or Future Connection Areas, including standard of service impacts; Note the Restricted Connections Area identifies privately owned land outside the Priority Infrastructure Areas of the Participating Local Governments that is already connected to Unitywater s infrastructure (or is not connected but is paying access charges for particular services). Unitywater does not have plans for the extension of Network Infrastructure into areas outside the Priority Infrastructure Areas. Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ Copyright Unitywater Printed copies are uncontrolled. Page 13 of 26

83 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Decision Criteria (The application is assessed against these criteria) Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Sewerage Connection Area or Restricted Sewerage Connection Area New sewerage Connection or the Alteration or disconnection of an existing sewerage Connection. The availability of relevant infrastructure to service the land; The demands generated by the use, including the biological/chemical loads; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; If the land is located in a Restricted Water Connection Area impacts of the Connection on existing and/or planned services and infrastructure in relevant Connection Areas (other than Restricted Connection Areas) or Future Connection Areas, including standard of service impacts; Note the Restricted Connections Area identifies privately owned land outside the Priority Infrastructure Areas of the Participating Local Governments that is already connected to Unitywater s infrastructure (or is not connected but is paying access charges for particular services). Unitywater does not have plans for the extension of Network Infrastructure into areas outside the Priority Infrastructure Areas. Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include Copyright Unitywater Printed copies are uncontrolled. Page 14 of 26

84 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Decision Criteria (The application is assessed against these criteria) an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Other Connections Inside a Future Connection Area Water Future Connection Area New water Connection or the Alteration or disconnection of an existing water Connection. The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including fire flow demands; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Sewerage Future Connection Area New sewerage Connection or the Alteration or disconnection of an existing sewerage Connection. The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including the biological/chemical loads; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on Copyright Unitywater Printed copies are uncontrolled. Page 15 of 26

85 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Decision Criteria (The application is assessed against these criteria) the standards of service; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Other Connections Outside all Connection Areas and Future Connection Areas Outside all Connection Areas and Future Connection Area New water Connection or the Alteration or disconnection of an existing water Connection. The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including fire flow demands; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; Impacts of the Connection on existing and/or planned services and infrastructure in relevant Connection or Future Connection Areas, including standard of service impacts; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical Copyright Unitywater Printed copies are uncontrolled. Page 16 of 26

86 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Decision Criteria (The application is assessed against these criteria) feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. New sewerage Connection or the Alteration or disconnection of an existing sewerage Connection. The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including the biological/chemical loads; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; Impacts of the Connection on existing and/or planned services and infrastructure in relevant Connection or Future Connection Areas, including standard of service impacts; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Copyright Unitywater Printed copies are uncontrolled. Page 17 of 26

87 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Table 3 - Connection Criteria for Staged Connections Schedule 1, Table 3 applies to Connections that involve Network Infrastructure works or Connections that are staged over two or more approvals Location (Where the land is located) Connection (The type of Connection sought) Connection Criteria (The application is assessed against these criteria) Staged Connections Inside a Connection Area (including Inside a Restricted Connection Area) Water Connection Area or Restricted Water Connection Area New water Connection or the Alteration or disconnection of an existing water Connection. Initial Staged Application The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including fire flow demands; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; If the land is located in a Restricted Water Connection Area impacts of the Connection on existing and/or planned services and infrastructure in relevant Connection Areas (other than Restricted Connection Areas) or Future Connection Areas, including standard of service impacts; Note: the Restricted Connections Area identifies privately owned land outside the Priority Infrastructure Areas of the Participating Local Governments that is already connected to Unitywater s infrastructure (or is not connected but is paying access charges for particular services). Unitywater does not have plans for the extension of Network Infrastructure into areas outside the Priority Infrastructure Areas. Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical Copyright Unitywater Printed copies are uncontrolled. Page 18 of 26

88 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Connection Criteria (The application is assessed against these criteria) feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Note: s. 99BRAG of the Act also requires applications to be assessed against the SEQ Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Subsequent Staged Application As for first stage to the extent the matter has not already been assessed in the first or a previous stage; Any matter required to be assessed under a condition imposed on a previous stage. Sewerage Connection Area or Restricted Sewerage Connection Area New sewerage Connection or the Alteration or disconnection of an existing sewerage Connection. Initial Staged Application The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including the biological/chemical loads; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; If the land is located in a Restricted Water Connection Area impacts of the Connection on existing and/or planned services and infrastructure in relevant Connection Areas (other than Restricted Connection Areas) or Future Connection Areas, including standard of service impacts; Note: the Restricted Connections Area identifies privately owned land outside the Copyright Unitywater Printed copies are uncontrolled. Page 19 of 26

89 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Connection Criteria (The application is assessed against these criteria) Priority Infrastructure Areas of the Participating Local Governments that is already connected to Unitywater s infrastructure (or is not connected but is paying access charges for particular services). Unitywater does not have plans for the extension of Network Infrastructure into areas outside the Priority Infrastructure Areas. Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Note: s.99brag of the Act also requires applications to be assessed against the SEQ WS & S Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Subsequent Stages As for first stage to the extent the matter has not already been assessed in the first or a previous stage; Any matter required to be assessed under a condition imposed on a previous stage. Staged Connections Inside a Future Connection Area Copyright Unitywater Printed copies are uncontrolled. Page 20 of 26

90 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Connection Criteria (The application is assessed against these criteria) Water Future Connection Area New water Connection or the Alteration or disconnection of an existing water Connection. Initial Staged Application The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including fire flow demands; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ Design and Construction Code. Note: s. 99BRAG of the Act also requires applications to be assessed against the SEQ WS & S Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Initial Staged Application As for first stage to the extent the matter has not already been assessed in the first or a previous stage; Any matter required to be assessed under a condition imposed on a previous stage. Sewerage Future New sewerage Connection or the Alteration or First Stage Copyright Unitywater Printed copies are uncontrolled. Page 21 of 26

91 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection Area Connection (The type of Connection sought) disconnection of an existing sewerage Connection. Connection Criteria (The application is assessed against these criteria) The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including the biological/chemical loads; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application - the technical feasibility of the engineering design and its compliance with the SEQ Design and Construction Code; Note: s. 99BRAG of the Act also requires applications to be assessed against the SEQ WS & S Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Subsequent Stages As for first stage to the extent the matter has not already been assessed in the first or a previous stage; Any matter required to be assessed under a condition imposed on a previous stage. Copyright Unitywater Printed copies are uncontrolled. Page 22 of 26

92 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Connection Criteria (The application is assessed against these criteria) Staged Connections Outside all Connection Areas and Future Connection Areas Outside all Connection Areas and Future Connection Area New water Connection or the Alteration or disconnection of an existing water Connection. First Stage The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including fire flow demands; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ WS & S Design and Construction Code; Note: s.99brag of the Act also requires applications to be assessed against the SEQ WS & S Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Subsequent Stages As for first stage to the extent the matter has not already been assessed in the first or a previous stage; Any matter required to be assessed under a condition imposed on a Copyright Unitywater Printed copies are uncontrolled. Page 23 of 26

93 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Location (Where the land is located) Connection (The type of Connection sought) Connection Criteria (The application is assessed against these criteria) previous stage. New sewerage Connection or the Alteration or disconnection of an existing sewerage Connection. First Stage The availability of relevant infrastructure to service the land; The demands generated by the use or the proposed use, including the biological/chemical loads; The existing and planned capacity available in the relevant network having regard to the demand assumptions for the land stated in Unitywater s Schedule of Works, and the impacts of the demand on the standards of service; Any constraints affecting the Connection of infrastructure and the provision of the relevant service to the land or the supply of the relevant level of service to other customers; If works design plans included in the application the technical feasibility of the engineering design and its compliance with the SEQ WS & S Design and Construction Code; Note: s. 99BRAG of the Act also requires applications to be assessed against the SEQ WS & S Design and Construction Code. Example of a constraint (for all locations and Connections) a constraint may include an environmental constraint such as the existence of sensitive habitat that may affect the location of new Network Infrastructure on or to the land. Subsequent Stages As for first stage to the extent the matter has not already been assessed in the first or a previous stage; Any matter required to be assessed under a condition imposed on a previous stage. Copyright Unitywater Printed copies are uncontrolled. Page 24 of 26

94 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy General Information about Applications The tables in this Schedule outline Unitywater s requirements for lodging and assessing applications for Water Approvals. Table 4 - Standard Connections Application and Approval Information Step Application (Request) Interim Connections Policy Provision How do I request a Standard Connection? Where the Connection complies with all of the Connection Criteria for the relevant Connection listed in Table 1 - Criteria and Conditions for Standard Connections, the applicant must do all of the following: o o o Complete the Unitywater approved application form (available on Unitywater s website at including supplying the plans and other information specified in the form; Pay the fee stated in Unitywater s Fees and Charges Schedule; If the Applicant is not the owner of the land related to the Connection, provide the land owner s written consent to the application. Note: Payment of these charges (to the extent they apply to the Connection) when the request application is lodged will reduce the time required for Unitywater to complete the Connection and provide services to the land. Assessment What is the timeframe for deciding the request? Up to 5 business days (or a longer period agreed to by the Applicant) after a complete application has been received (Act, s.99brau). Decision What happens when request is granted? Unitywater gives the Applicant a standard connection notice within 5 business days after the Standard Connection is granted. The notice will include: (Act, s.99brau, s.99brav, s.99brcj) o o The Standard Conditions listed in Table 1 - Criteria and Conditions for Standard Connections; The following charges (to the extent applicable): Copyright Unitywater Printed copies are uncontrolled. Page 25 of 31

95 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Step Interim Connections Policy Provision Charges stated in Unitywater s Fees and Charges Schedule to the extent applicable for the Connection; The Connection Charge(Act, s.99brav(1)(a) ; The Property Service Works Charge (Act, s.99brav(1)(b)); Note 1: Payment of these charges (to the extent they apply to the Connection) when the request application is lodged will reduce the time required for Unitywater to complete the Connection and provide services to the land. Note 2: Under section 99BRCI(3) of the Act, if an Adopted Charge is to be levied, the Infrastructure Charges Notice for the charge will be given with 10 business days after the standard connection notice is given under section 99BRAU(5) of the Act. Standard Conditions What are the standard conditions for the connection? The Standard Conditions that must be complied with for the connection are as follows: (Act, s99brau(7)) Payment of Charges 1. The applicant must pay to Unitywater: a. The connection charge stated in Unitywater s Fees and Charges Schedule in force at the time of payment; and b. The property service work charge stated in Unitywater s Fees and Charges Schedule in force at the time of payment; and c. All Levied Charges under an infrastructure charges notice that applies to the subject land; d. Any overdue charge for water services or waste water services to the subject land. Timing of compliance: Prior to Connection. Authority to Enter 2. The property owner authorises Unitywater to enter upon the subject land to carry out work associated with the connection, and read, replace and or maintain the water meter/s and or sewerage connection point, and all associated pipes and fittings. Timing of compliance: Copyright Unitywater Printed copies are uncontrolled. Page 26 of 31

96 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Step Interim Connections Policy Provision At all times. Access and Maintenance 3. The water meter/s and the sewerage access chambers, existing on or fronting the property must be accessible and clear of any filling, structures or the like. Timing of compliance: At all times. Connection for Domestic Use Only 4. The connection must only be used for domestic purposes on a single residential lot for a dwelling house or dual occupancy. Timing of compliance: At all times. Note: If the use is intended to change, the applicant/owner must make separate connection application for alterations to the service to Unitywater. When Approval Lapses 5. This water approval lapses if the connection is not completed within 4 years after the date of this water approval. Timing of compliance: Within 4 years. Works by Unitywater Unitywater Only 6. The works necessary for the connection may only be carried out by Unitywater or its authorised representatives. Timing of compliance: At all times. Note: Unitywater will not carry out the connection works unless it is satisfied that all necessary approvals have been obtained. Copyright Unitywater Printed copies are uncontrolled. Page 27 of 31

97 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Table 5 - Staged Connections and Other Connections Application and Approval Information Step Application for: Other Connection or Staged Connection (each stage) Note: The steps, requirements and timeframes outlined in this table apply for each stage in a Staged Connection Connections Policy Provision How do I apply for a Staged Connection or Other Connection? The Applicant must do all of the following: o o o Complete the Unitywater approved application form (available on Unitywater s website at including supplying the plans and other information specified in the form; Pay the fee stated in Unitywater s Fees and Charges Schedule; If the applicant is not the owner of the land related to the Connection, provide the land owner s written consent to the application. Note: This also includes the written consent of land owners related to the Connection e.g. the nearest suitable sewerage main may be located on an adjoining private property and work will need to be carried out to this main to provide the Connection. The written consent of this land owner is also required to accompany the application. Assessment Criteria and timeframes What will the application be assessed against? The application must be assessed against: (Act, s.99brag(3)) o The Connection Criteria listed in Schedule 1, Table 2 Connection Criteria for Other Connections or Table 3 - Connection Criteria for Staged Connections of this Policy as applicable to the category of Connection; o The SEQ Design and Construction Code; o Any other matter Unitywater considers relevant to the Connection or supply of its water or sewerage services. What is the timeframe for deciding the application? Decision timeframe - if no extra information required: o Total decision timeframe - up to 25 business days (or longer period agreed by the Applicant) as follows: Up to 20 business days to assess the application starting on the day after Unitywater receives the complete application; Copyright Unitywater Printed copies are uncontrolled. Page 28 of 31

98 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Step Connections Policy Provision Up to 5 business days after the decision is made to give the Applicant notice of the decision. Extended decision timeframe - if extra information is required from Applicant: o Up to an extra 25 business days (or longer period agreed to by the Applicant) as follows: Up to 20 business days to assess the application starting on the day after Unitywater receives the Applicant s compete response to the request of extra information and the application will be held in abeyance until the Applicant s complete response is received; Up to 5 business days after the decision is made to give the Applicant notice of the decision. Work on publicly-controlled places: o The decision timeframes specified above: Stop if the approval of the relevant public entity (Council or State Government) must be obtained under Chapter 2B, Part 2 of the Act to the carrying out of work on land owned or controlled by the public entity; and Restart when the public entity approval is obtained. Note: The application is taken to have been refused if the Applicant is not given a decision notice within the applicable timeframes specified above (s.99brai(4)). However, the applicable timeframe does not include the time required (if any) to obtain approval to carry out work on a publicly controlled place. See Connections Administration Manual for further information about works on publicly controlled places. Lapsing the application lapses if the Applicant has not responded to the request for extra information within 6 months after the request was made and an application for internal review (failure to decide) has not been applied for in accordance with Part 4, Division 2 of the Act. Decision What happens when request is granted? Unitywater gives the Applicant a decision notice within 5 business days after the Staged Connection or Other Connection is decided. The decision notice will include: (Act, s.99brau, s.99brav, s.99brcj) o o any Water Approval conditions imposed; the following charges levied (to the extent applicable): Copyright Unitywater Printed copies are uncontrolled. Page 29 of 31

99 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Step Connections Policy Provision Charges stated in Unitywater s Fees and Charges Schedule to the extent applicable for the Connection; The Connection Charge(Act, s.99brav(1)(a) ; The Property Service Works Charge (Act, s.99brav(1)(b)); The Adopted Infrastructure Charge for the Connection. Note: Payment of these charges (to the extent they apply to the Connection) when the request application is lodged will reduce the time required for Unitywater to complete the Connection and provide services to the land. Copyright Unitywater Printed copies are uncontrolled. Page 30 of 31

100 Document No: BP9256 Revision No: 2 Last Review Date: 19/10/2016 Next Review Date: 1/07/2019 BP Connections Policy Table 6 - Amendments of conditions of Water Approvals Step Amendments of conditions of Water Approvals Connections Policy Provision How to request an amendment of a condition Do all of the following: o o o o Complete the Unitywater approved application form (available on Unitywater s website at including supplying the plans and other information specified in the form; Pay the fee stated in Unitywater s Fees and Charges Schedule; Provide written confirmation that the change sought does not result in the Water Approval becoming a different category of approval to that which the original Connection application related (e.g.. that a Standard Connection Water Approval remains a Standard Connection Water Approval); If the Applicant is not the owner of the land related to the Connection, provide the land owner s written consent to the application. Note: This also includes the written consent of land owners related to the Connection e.g. the nearest suitable sewerage main may be located on an adjoining private property and work will need to be carried out to this main to provide the Connection. The written consent of this land owner is also required to accompany the application. What will the application be assessed against? The amendment request application will be assessed against the same Connection Criteria as the category for the original Connection application, to the extent the Connection Criteria are relevant to the request (see Schedule 1: Criteria); However, to remove any doubt, the amendment request application will be assessed against the Connection Criteria in place for the relevant category of Connection at the date when the amendment request application is made. What is the timeframe for deciding the amendment request? The request application is subject to the same decision timeframes specified in Schedule 2: Applications as the original Connection application. What happens when the request application is decided? Unitywater gives the Applicant an amendment notice before the end of the decision timeframe. Copyright Unitywater Printed copies are uncontrolled. Page 31 of 31

101 Appendix B Schedule of Works 101

102 Schedule of Works Version June

103 Version Number June-2014 Schedule of Works Document Details This document is only valid on the day it was printed (Uncontrolled if printed) Document Owner Manager Infrastructure Planning and Development Document Author Strategic Planning Officer Version No. 1.0 This Version 25 June 2014 References Listed within 103

104 Version Number June-2014 Schedule of Works Contents 1 Planning and Demand Assumptions Overview Planning Assumptions Demand Assumptions Projected Water Supply Demands Projected Sewerage Demand Desired Standards of Service Introduction Water Supply Standards of Service Sewerage Standards of Service Planned Works Trunk Infrastructure Water Supply Schedule of Works Sewerage Schedule of Works Appendix A. Water Supply Schedule of Works Maps Appendix B. Sewerage Schedule of Works Maps

105 Version Number June-2014 Schedule of Works 1 Planning and Demand Assumptions 1.1 Overview The works described in this schedule have been determined by application of the planning assumptions and parameters stated in Section 1.2 below and in consideration of current infrastructure agreements. The purpose of this schedule is to inform the Participating Council s, Unitywater s customers and developers of Unitywater s plans for delivery of trunk water supply and sewerage infrastructure which will serve planned growth in the Unitywater service area in accordance with the South East Queensland Regional Plan and the Planning Schemes of the Participating Councils (i.e, Moreton Bay Regional Council, Sunshine Coast Regional Council and Noosa Shire Council). This schedule is consistent with the requirements of Section 140 of the South-East Queensland Water (Distribution and Retail Restructuring) Act Planning Assumptions The planning assumptions relied on in this document are as stated in the planning instruments listed below. This Schedule of Works is consistent with these instruments. Sunshine Coast Council: For the Caloundra planning scheme area Caloundra City Plan 2004 Priority Infrastructure Plan; For the Maroochy planning scheme area Maroochy Plan 2000 Priority Infrastructure Plan. Noosa Shire Council: Noosa Plan 2006, Priority Infrastructure Plan. Moreton Bay Regional Council: For the Caboolture planning scheme area Caboolture Shire Plan 2005, Planning Scheme Policy 21G Administration as supported by Planning Scheme Policy 21D Sewerage and Planning Scheme Policy 21F Water Supply; For the Pine Rivers planning scheme area Pine Rivers Plan 2006, Planning Scheme Policy 21 Administration as supported by Planning Scheme Policy 22 Water Supply and Planning Scheme Policy 23 Sewerage; For the Redcliffe planning scheme area Redcliffe City Planning Scheme 2005, Volume 3 Priority Infrastructure Plan and Planning Scheme Policy

106 Version Number June-2014 Schedule of Works 1.3 Demand Assumptions Water Supply Demand projections for the water supply network are expressed in the standard demand units of Equivalent Person (Water) (EPW). One equivalent person (water supply) is equivalent to the service demand from a single occupant of an average occupied detached house, while one equivalent tenement (ET) is equivalent to the service demand from an average occupied detached house. Sunshine Coast Council and Noosa Shire Council To convert the demand expressed in EPW into average day demand, the following ratios have been applied: Detached residential dwellings: 2.7 EPW / ET Attached residential dwellings: 1.8 EPW / ET For the areas covered by the Caloundra South and Palmview Infrastructure Agreements, attached dwellings have been loaded with 0.69 ET. For different residential use types, Average Day Demand (ADD) per Equivalent Tenement have been applied, allowing variation of ADD values over time. Refer Section 2, Desired Standards of Service, below for more detail. For non-residential uses, the demand assumptions shown in Table 1 below have been used to determine EPWs. Moreton Bay Regional Council The ADD for the water supply networks has been set at 230 L/EPW/day, being the demand target under South-East Queensland permanent water conservation measures; For non-residential uses, the demand assumptions shown in Table 1 below have been used to determine EPWs. 106

107 Version Number June-2014 Schedule of Works Table 1 Water Supply Demand Assumptions for Non-Residential Areas Moreton Bay Region EPW s/ha Developable Area Caboolture Shire Plan Metropolitan Centre 30 District Centre 30 Local Centre 10 Regional Industry 30 District Industry Lowland Zone 60 District Industry Upland Zone 15 Local Industry 15 Special Use 10 Management lot 3.4 EPW / lot Open Space 0 Pine Rivers Plan CENTRAL BUSINESS 30 COMMERCIAL 30 LOCAL BUSINESS 30 NEIGHBOURHOOD FACILITIES 30 URBAN VILLAGE 30 VILLAGE CENTRE 30 HOME INDUSTRY 10 SERVICE INDUSTRY 15 GENERAL INDUSTRY 30 EXTRACTIVE INDUSTRY 15 FUTURE URBAN 30 RURAL ZONE IN COAST AND RIVER LANDS LOCALITY 7.5 RURAL ZONE IN URBAN, MAJOR EMPLOYMENT CENTRE, CATCHMENT, RURAL LIVING, VILLAGE, MT SUMMIT AND FORESTS LOCALITIES 7.5 CONSERVATION ZONE 0 PARK AND OPEN SPACE 5 SPORTS AND RECREATION 15 SPECIAL FACILITIES 15 SPECIAL PURPOSES 15 Redcliffe Planning Scheme Core (1 2 storeys) 30 Retail Core (3 storeys) 130 Retail Core (6 storeys) 190 Retail Core (8 storeys) 240 Retail Core (12 storeys) 290 Frame Business (1 2 storeys) 30 Frame Business (3 storeys) 120 Frame Business (6 storeys) 175 Frame Business (8 storeys) 220 Frame Business (12 storeys) 260 Industrial 30 Health services 30 Hospital 75 Parks and irrigation 5 Community Purpose 30 Natural value 0 Sunshine Coast Region EPW s/ 100m2 (Gross Floor Area) Noosa, Maroochy & Caloundra Planning Schemes Centres 1.32 Community 3.13 Industry 1.65 Health 3.56 Open Space 3.13 Education (assumed 14 students per employee) 0.1 EPW per employee and student Caravan Parks 1.86 / site Page 7 of

108 Version Number June-2014 Schedule of Works Sewerage The load projections for the sewerage networks are expressed in the standard demand units of Equivalent Person (Sewerage) (EPS). One equivalent person (sewerage) is equivalent to the service demand from a single occupant of an average occupied detached house, while one equivalent tenement is equivalent to the service demand from an average occupied detached house. Sunshine Coast Council and Noosa Shire Council To convert the demand expressed in EPS into average day demand, a ratio of 2.7 EPS / ET has been used. For non-residential uses, the Demand Assumptions shown in Table 2 have been used to determine EPSs. The Average Dry Weather Flow (ADWF) for the sewerage network has been applied at 600 litres / ETS / day. Moreton Bay Regional Council For residential uses, the ADWF for the sewerage network has been applied at 185 litres / EPS / day. For non-residential uses, the Demand Assumptions shown in Table 2 have been used to determine EPSs. 108

109 Version Number June-2014 Schedule of Works Table 2 Sewerage Demand Assumptions for Non-Residential Areas Moreton Bay Region Assumed Development Density in EPS s/ha Caboolture Shire Plan Retail 0.9 EPS / 100m2GFA Office 1.5 EPS / 100m2GFA Retail Showroom 0.5 EPS / 100m2GFA Regional Industry 60 District Industry 30 Local Industry 30 Community Purposes 0.25 EPS / employee Pine Rivers Plan SPECIAL RESIDENTIAL 0 PARK RESIDENTIAL 0 RURAL RESIDENTIAL 0 CENTRAL BUSINESS 45 COMMERCIAL 45 LOCAL BUSINESS 45 NEIGHBOURHOOD FACILITIES 45 URBAN VILLAGE 45 VILLAGE CENTRE 45 HOME INDUSTRY 15 SERVICE INDUSTRY 22.5 GENERAL INDUSTRY 45 EXTRACTIVE INDUSTRY 22.5 FUTURE URBAN 30 RURAL ZONE IN COAST AND RIVER LANDS LOCALITY 0 RURAL ZONE IN URBAN, MAJOR EMPLOYMENT CENTRE, CATCHMENT, RURAL LIVING, VILLAGE, MT SUMMIT AND FORESTS LOCALITIES 0 CONSERVATION ZONE 0 PARK AND OPEN SPACE 0 SPORTS AND RECREATION 15 SPECIAL FACILITIES 15 SPECIAL PURPOSES 15 Redcliffe Planning Scheme Core (1 2 storeys) Retail Core (3 storeys) Retail Core (6 storeys) Retail Core (8 storeys) Retail Core (12 storeys) Frame Business (1 2 storeys) Frame Business (3 storeys) Frame Business (6 storeys) Frame Business (8 storeys) Frame Business (12 storeys) Industrial Health services Hospital Parks and irrigation 5.04 Community Purpose Natural values Sunshine Coast Region EPS s/ 100m2GFA (Gross Floor Area) Noosa, Maroochy & Caloundra Planning Schemes Centres 1.54 Community 3.13 Industry 1.62 Health 3.56 Open Space 3.13 Education (assumed 14 students per employee) 0.1 EPW per employee and student Caravan Parks 2.27 / site Page 9 of

110 Version Number June-2014 Schedule of Works 1.4 Projected Water Supply Demands Projected demand for the water supply network is shown in Table 3, 4 and 5 below. Table 3 Sunshine Coast Regional Council Area - Projected Demand on Water Supply Networks Version Number June-2014 Schedule of Works Future Water Supply Future service catchment Projected Water Supply Demands Projected demand for the water supply network is shown in Table 3, 4 and 5 below. Res NR EPWs EPWs Res NR EPWs EPWs Res NR EPWs EPWs Res NR EPWs EPWs Res NR EPWs EPWs EPWs EPWs EPWs EPWs EPWs Beerwah 5,769 1,201 6,970 8,560 3,146 11,707 11,506 4,149 15,654 11,664 4,177 15,841 11,899 4,362 16,260 Table 3 Sunshine Coast Regional Council Area - Projected Demand on Water Supply Networks Future Bli Bli Water 5, ,380 7, ,370 8, ,113 8, ,226 8, , Supply Future Buderim Res 15,323 NR 1,381 16,705 Res 18,816 NR1,882 20,698 18,816 Res 1,930 NR 20,746 19,776 Res 1,992 NR 21,767 19,776 1,847 Res 21,622 NR service EPWs EPWs EPWs EPWs EPWs EPWs EPWs EPWs EPWs EPWs EPWs EPWs EPWs EPWs catchment Caloundra 52,835 11,784 64,619 69,063 16,935 85,998 73,051 17,575 90,625 73,055 20,401 93,456 73,055 22,185 95,240 EPWs Beerwah 5,769 1,201 6,970 8,560 3,146 11,707 11,506 4,149 15,654 11,664 4,177 15,841 11,899 4,362 16,260 Bli Coolum Bli 5,964 21, ,931 6,380 23,365 7,702 28, ,442 8,370 32,894 8,330 32,570 4, ,193 9,113 32,5708,3844, ,193 9,226 32,570 8,438 4,694 37, ,277 Buderim Eumundi 15, , ,705 1,134 18,816 1,538 1, ,698 2,171 18,816 2, ,930 3,074 20,746 2,377 19, ,992 3,082 21,767 2,383 19, ,054 1,847 21,622 Caloundra 52,835 11,784 64,619 69,063 16,935 85,998 73,051 17,575 90,625 73,055 20,401 93,456 73,055 22,185 95,240 Coolum Glasshouse 21,434 2,218 1, ,365 2,38428,4523,192 4, ,894 3,386 32,570 3, ,622 3,63637,1933,448 32, ,622 3,691 37,193 3,503 32, ,735 4,694 37,264 Eumundi ,134 1, ,171 2, ,074 2, ,082 2, ,054 Kawana 27,046 6,226 33,271 32,275 8,562 40,836 35,650 12,998 48,648 35,732 13,035 48,767 35,743 13,394 49,137 Glasshouse 2, ,384 3, ,386 3, ,636 3, ,691 3, ,735 Kawana Kenilworth 27, , , , , ,836 1,160 35, ,998 1,21548, , ,035 1,227 48, , ,221 13,394 49,137 Kenilworth , , , ,221 Kiel Mountain Kiel Mountain Kunda Kunda Park Park 4,475 4,475 3,435 3,435 7,910 7,9105,514 5,514 4,892 4,892 10,406 10,406 5,621 4,970 4,970 10,591 10,5915,621 5,6214,970 4,970 10,591 10,591 5,624 5,624 5,372 10,995 5,372 10,995 Landsborough 3, ,652 3, ,745 5,109 1,314 6,423 5,120 1,314 6,434 5,134 1,319 6,454 Maleny Landsborough 1,720 3, ,621 3,6524,188 3,759 1, ,519 4,745 4,192 5,109 1,314 1,359 6,4235,551 5,120 4,1971,314 1,359 6,434 5,556 5,134 4,197 1,319 6,454 1,343 5,541 Maroochydore Maleny 39,531 1,720 11, ,803 2,62147,9524,188 20,135 1,332 68,087 5,519 59,083 4,192 1,359 22,810 5,55181,8934,197 61,132 1,359 23,450 5,556 84,582 4,197 62,162 1,343 5,541 22,388 84,550 Mooloolah 1, ,970 2, ,491 2, ,904 2, ,916 2, ,935 Nambour Maroochydore East 4,846 39,531 2,858 11,272 7,704 50,803 5,891 47,9524,21720,135 10,107 68,087 5,948 59,083 22,810 4,632 81,893 10,58061,1327,62423,450 5,163 84,582 12,787 62,162 7,684 22,388 84,550 4,909 12,593 Nambour Mooloolah West 9,188 1,878 5, ,184 1,970 11,467 2,382 6, ,199 2,491 13,157 2, ,749 2,904 20,905 2,788 14, ,884 2,916 22,533 2,808 14, ,935 7,915 22,610 Sippy Downs 24,369 3,307 27,676 31,491 6,096 37,587 37,171 6,886 44,057 38,111 7,273 45,384 38,322 7,252 45,575 Mountain Nambour Creek East 4,846 2,858 7,704 5,891 4,217 10,107 5,948 4,632 10,580 7,624 5,163 12,787 7,684 4,909 12,593 Woombye Palmwoods Nambour West 6,539 9,188 1,442 5,997 7,981 15,184 8,055 11,4671,7786,732 9,833 18,199 9,267 13,157 7,749 2,089 20,905 11,35614,6499,3027,884 2,257 22,533 11,559 14,695 9,333 7,915 22,610 2,044 11,377 Yandina North Shore 1,542 10,668 2,093 2,249 3,634 12,917 2,300 13,1852,3563,586 4,657 16,771 3,434 13,560 3,601 2,721 17,161 6,155 13,5693,4343,601 2,721 17,170 6,155 13,577 3,434 3,659 17,237 2,716 6,151 TOTAL 229,475 55, , ,183 85, , ,110 97, , , , , , , ,340 Sippy Downs Mountain Creek 24,369 3,307 27,676 31,491 6,096 37,587 37,171 6,886 44,057 38,111 7,273 45,384 38,322 7,252 45,575 Woombye Palmwoods 6,539 1,442 7,981 8,055 1,778 9,833 9,267 2,089 11,356 9,302 2,257 11,559 9,333 2,044 11,377 Yandina 1,542 2,093 3,634 2,300 2,356 4,657 3,434 2,721 6,155 3,434 2,721 6,155 3,434 2,716 6,151 TOTAL 240,143 57, , ,368 88, , , , , , , , , , ,577 Page 10 of

111 Version Number June-2014 Schedule of Works Table 4 Noosa Shire Council Area - Projected Demand on Water Supply Networks Future Water Supply Future Res Future service Water Supply Future EPWs catchment service catchment NR EPWs Res NR 2011 EPWs 2016EPWs Res EPWs NR EPWs 2021 EPWs Res EPWs NR 2026 EPWs EPWs Res EPWs NR 2031EPWs EPWs EPWs EPWs Cooran ,144 1, ,282 1, ,308 1, ,356 Cooroy 2,593 Res 1,534 EPWs NR 4,128 EPWs EPWs 3,901 Res EPWs 1,790 NR EPWs 5,691 EPWs 4,305 Res EPWs1,849 NR EPWs 6,153 EPWs 4,331 Res EPWs 1,849 NR EPWs 6,180 EPWs 4,360 Res EPWs NR 1,985 EPWs EPWs 6,344 Cooran Noosa Heads 7, , , , , ,367 1,144 9,8781,117 1, ,367 1,282 9,878 1, ,489 1,308 11,367 1,185 9, ,511 1,356 11,389 Cooroy Noosaville 12,4522,5933,323 1,53415,776 4,12814,979 3,901 5,460 1,790 20,440 5,691 14,979 4,305 5,460 1,849 20,440 6,153 14,979 4,331 1,849 5,460 6,180 20,440 4,360 14,979 1,985 5,667 6,344 20,646 North Shore 10,668 2,249 12,917 13,185 3,586 16,771 13,560 3,601 17,161 13,569 3,601 17,170 13,577 3,659 17,237 Noosa Heads Peregian 7,411 5, ,042 5,194 8,454 9,878 7, ,489 11,367 9,878 7,455 7,204 1, ,367 7,455 9,878 7,204 1, ,367 7,455 9,878 7,204 1, ,389 7,435 Noosaville Pomona 1,315 12, ,3231,921 15,776 2,221 14, ,460 3,07620,440 2,69814, ,460 3,622 20,440 2,698 14,979 5, ,440 3,622 14,979 2,698 5, ,6463,502 Peregian Sunshine Beach 8,248 5,0301, ,306 5,1949,223 7,204 1, ,699 7,455 9,2237,204 1, ,699 7,455 9,223 7, ,476 7,455 10,699 7,204 9, ,476 7,435 10,699 Pomona Tewantin 1,315 10, ,921 2, ,208 12,207 1,267 3,076 13,473 2,698 12, ,267 3,622 13,541 2,698 12, ,267 3,622 13,544 2,698 12, ,334 3,502 13,621 Sunshine TOTAL Beach 58,9668,24810,789 1,05869,757 9,30673,7879,223 16,3291,476 90,116 10,699 75,239 9,223 16,482 1,476 91,720 10,699 75,302 9,223 1,476 16,482 10,699 91,785 9,223 75,392 1,476 16,839 10,69992,229 Tewantin 10, ,208 12,207 1,267 13,473 12,275 1,267 13,541 12,277 1,267 13,544 12,288 1,334 13,621 TOTAL 48,298 8,540 56,840 60,602 12,743 73,345 61,679 12,881 74,559 61,733 12,881 74,615 61,815 13,180 74,992 Page 11 of

112 Version Number June-2014 Schedule of Works Table 5 Moreton Bay Regional Council Area - Projected Demand on Water Supply Networks Future Water Supply Future service catchment Res EPWs NR EPWs EPWs Res EPWs NR EPWs EPWs Caboolture 28,009 3,265 31,274 35,700 3,568 39,267 39,728 3,908 43,636 39,930 3,987 43,917 40,186 4,013 44,199 Burpengary 15,853 1,288 17,141 16,422 1,895 18,317 17,971 2,184 20,155 18,067 2,320 20,387 18,276 2,347 20,622 Morayfield 28,661 2,572 31,233 33,121 2,728 35,849 41,163 2,912 44,075 46,625 2,928 49,553 52,420 3,292 55,712 Bribie Island 19,763 1,113 20,877 20,843 1,149 21,992 21,237 1,373 22,611 21,318 1,376 22,694 21,396 1,381 22,777 Bribie Mainland 10, ,522 10, ,083 11, ,470 11, ,475 11, ,480 Beachmere 3, ,860 4, ,611 4, ,798 4, ,798 4, ,798 Deception Bay 18, ,185 19,144 1,070 20,215 19,764 1,114 20,877 19,761 1,129 20,890 20,090 1,139 21,229 Elimbah 4, ,832 4, ,031 6, ,216 6, ,216 6, ,217 Wamuran 1, ,007 1, ,025 2, ,092 2, ,092 2, ,093 Narangba 15,609 2,376 17,985 16,102 2,892 18,994 18,105 3,172 21,276 24,966 3,395 28,360 33,278 4,525 37,803 Woodford 5, ,872 6, ,150 7, ,609 7, ,482 7, ,482 Res EPWs NR EPWs EPWs Res EPWs NR EPWs EPWs Res EPWs NR EPWs EPWs Redcliffe 59,421 14,909 74,330 62,240 15,866 78,106 64,842 16,870 81,713 67,103 17,962 85,065 69,855 18,699 88,554 Albany Creek 20,394 1,898 22,291 20,412 2,255 22,667 20,376 2,613 22,989 20,367 2,971 23,338 20,605 2,971 23,575 Clear Mountain 15,571 1,003 16,574 18,150 1,392 19,542 18,512 1,781 20,294 19,845 2,170 22,015 20,143 2,170 22,314 Dakabin 1,323 3,141 4,464 6,558 3,318 9,876 9,089 3,445 12,534 9,885 3,572 13,457 10,340 3,572 13,913 Dayboro 2, ,894 2, ,198 2,627 1,238 3,865 2,686 1,452 4,138 2,686 1,452 4,138 Griffin 7,853 1,147 9,000 16,482 1,988 18,470 23,381 2,176 25,557 24,120 2,193 26,312 24,713 2,193 26,906 Hills District 24,100 1,772 25,872 24,155 2,217 26,371 25,869 2,650 28,519 25,607 3,083 28,690 25,874 3,083 28,957 Kallangur 15, ,347 15, ,841 15,853 1,121 16,975 15,538 1,288 16,826 15,538 1,288 16,826 Mango Hill 20,305 5,296 25,601 25,203 6,631 31,834 27,680 6,744 34,424 27,582 6,747 34,329 27,582 6,747 34,329 Murrumba Downs 10, ,300 11,358 1,686 13,044 11,421 2,266 13,687 11,363 2,616 13,979 11,363 2,616 13,979 Petrie 13,255 3,555 16,810 13,353 4,220 17,573 13,333 4,886 18,218 13,001 5,551 18,552 13,045 5,551 18,596 Samford 5, ,751 5, ,926 5,103 1,029 6,132 5,160 1,211 6,372 5,258 1,211 6,469 Strathpine Lawnton 35,040 11,081 46,119 37,528 15,497 53,027 38,249 21,781 60,029 39,878 25,239 65,119 41,294 25,559 66,852 TOTAL 382,990 59, , ,121 71, , ,733 84, , ,096 91, , ,241 94, ,820 Page 12 of

113 Version Number June-2014 Schedule of Works 1.5 Projected Sewerage Demand Projected demand for the sewerage network is shown in Tables 6, 7 and 8 below. Table 6 Sunshine Coast Region Council Area - Projected Load on Sewerage Networks Future Sewerage Future service catchment Res EPSs NR Res NR NR NR Res NR EPSs EPSs Res EPSs EPSs Res EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs Coolum STP North 6, ,540 8, ,300 10, ,222 10, ,222 10, ,228 EPSs Coolum STP South 16,958 2,225 19,183 19,722 3,688 23,410 22,010 3,755 25,765 22,010 3,755 25,765 22,010 3,787 25,796 Kawana STP Central 47,285 14,431 61,716 57,694 16,019 73,713 59,659 16,607 76,266 59,663 17,558 77,221 59,663 17,416 77,079 Kawana STP North 27,182 6,912 34,094 30,888 9,137 40,025 34,265 13,429 47,693 34,336 13,466 47,802 34,336 13,207 47,544 Kawana STP Sippy Downs Mountain Creek Kawana STP South 25,860 3,332 29,193 33,647 4,110 37,757 39,343 4,905 44,248 40,354 5,355 45,709 40,565 5,513 46,079 11, ,993 14, ,842 16, ,000 16, ,000 16, ,003 Kenilworth STP Landsborough STP Beerwah Landsborough STP Glasshouse Landsborough STP Landsborough Landsborough STP Mooloolah 2,646 1,323 3,970 4,293 1,811 6,104 6,635 2,776 9,411 6,715 2,809 9,524 6,854 2,899 9,753 1, ,238 1, ,170 2, ,686 2, ,686 2, ,675 2, ,822 2,662 1,578 4,239 3,985 1,915 5,900 3,985 1,915 5,900 3,988 1,821 5, ,014 1, ,546 1, ,942 1, ,942 1, ,930 Maleny STP 1, ,276 4,062 1,265 5,327 4,062 1,265 5,327 4,062 1,265 5,327 4,062 1,196 5,259 Maroochy STP Bli Bli Maroochy STP Buderim Maroochy STP Forest Glen Maroochy STP Maroochydore Nambour STP Eumundi 5, ,651 7, ,417 7, ,056 7, ,056 7, ,123 6,815 3,499 10,314 7,739 4,129 11,868 7,739 4,161 11,900 8,282 4,241 12,523 8,282 4,413 12, , , , ,405 50,441 18,599 69,040 58,854 22,733 81,587 70,187 25,565 95,752 72,591 26,188 98,778 73,621 25,257 98, ,091 1, ,895 2, ,775 2, ,775 2, ,701 Page 13 of

114 Version Number June-2014 Schedule of Works Future Sewerage Future service catchment Nambour STP Nambour Nambour STP Woombye Palmwoods Nambour STP Yandina Res EPSs NR Res NR NR NR Res NR EPSs EPSs Res EPSs EPSs Res EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs 13,957 10,098 24,055 16,640 11,015 27,655 18,324 12,389 30,714 21,442 13,104 34,546 21,442 12,747 34,190 5, ,296 6, ,598 7,599 1,106 8,705 7,599 1,120 8,720 7, ,463 1,647 2,126 3,773 2,374 2,407 4,780 3,502 2,788 6,291 3,502 2,788 6,291 3,502 2,734 6,236 Suncoast STP 12,220 2,427 14,648 14,469 3,576 18,045 14,734 3,594 18,328 14,734 3,594 18,328 14,734 3,582 18,316 TOTAL 239,961 70, , ,336 86, , ,829 98, , , , , ,357 99, ,081 EPSs Page 14 of

115 Version Number June-2014 Schedule of Works Table 7 Noosa Shire Council Area - Projected Load on Sewerage Networks Future Sewerage Future service Res NR Res NR Res NR Res NR Res NR catchment EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs Cooroy STP Cooroy 2,524 1,604 4,128 3,619 1,729 5,349 4,020 1,771 5,791 4,036 1,771 5,807 4,062 1,871 5,933 Cooroy STP Pomona 1, ,974 1, ,737 2, ,245 2, ,245 2, ,106 Noosa STP Noosa Heads 11,195 2,225 13,419 13,020 2,628 15,647 13,020 2,628 15,647 13,020 2,628 15,647 13,020 2,496 15,516 Noosa STP Noosaville 11,660 3,935 15,595 13,311 5,036 18,347 13,311 5,036 18,347 13,311 5,036 18,347 13,311 5,173 18,484 Noosa STP Peregian 3, ,181 5, ,031 5, ,031 5, ,031 5, ,006 Noosa STP Sunshine Beach 7, ,151 7, ,865 7, ,865 7, ,865 7, ,854 Noosa STP Tewantin 10,590 1,053 11,643 11,840 1,192 13,032 11,890 1,192 13,082 11,890 1,192 13,082 11,890 1,341 13,230 TOTAL 48,254 9,839 58,091 57,291 11,717 69,008 58,193 11,817 70,008 58,209 11,817 70,024 58,235 11,897 70,129 Page 15 of

116 Version Number June-2014 Schedule of Works Table 8 Moreton Bay Regional Council Area - Projected Load on Sewerage Networks Future Sewerage Future service Res NR Res NR Res NR Res NR Res NR catchment EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs EPSs Bribie STP Island 19,760 1,113 20,872 20,839 1,149 21,988 21,234 1,373 22,607 21,314 1,375 22,690 21,392 1,380 22,773 Bribie STP Mainland 6, ,807 7, ,336 7, ,648 7, ,653 7, ,657 Burpengary East STP Beachmere 3, ,580 3, ,013 4, ,174 4, ,175 4, ,175 Burpengary East STP Burpengary 8,791 1,143 9,933 9,221 1,749 10,970 10,239 2,037 12,277 10,336 2,173 12,509 10,532 2,214 12,746 Burpengary East STP Deception Bay 17,413 2,765 20,178 17,917 3,318 21,234 18,513 3,402 21,915 18,522 3,624 22,146 18,717 3,662 22,379 Burpengary East STP Narangba 12, ,147 13, ,404 13, ,344 13, ,368 13, ,392 Burpengary East STP Narangba East ,180 2, ,309 2, ,309 2, ,309 South Caboolture STP Caboolture 21,157 3,234 24,391 28,305 3,531 31,836 31,000 3,871 34,871 31,201 3,950 35,151 31,452 3,982 35,433 South Caboolture STP Elimbah South Caboolture STP Morayfield 25,761 2,418 28,180 30,496 2,574 33,070 38,005 2,759 40,764 38,043 2,775 40,818 38,094 2,779 40,873 Woodford STP 2, ,426 2, ,637 2, ,032 2, ,905 2, ,905 Redcliffe STP SS01 15,391 1,969 17,360 15,664 2,058 17,722 15,664 2,148 17,812 15,989 2,250 18,238 16,371 2,303 18,675 Redcliffe STP SS02 14,067 6,024 20,091 15,830 6,376 22,207 17,547 6,758 24,306 18,647 7,162 25,808 19,799 7,605 27,404 Redcliffe STP SS03 13,536 2,656 16,193 13,727 2,825 16,551 13,649 2,998 16,647 13,814 3,195 17,008 14,114 3,264 17,378 Redcliffe STP SS04 16,405 4,191 20,596 16,992 4,536 21,528 17,949 4,892 22,841 18,615 5,280 23,895 19,474 5,523 24,997 Brendale STP Albany Creek 23,418 4,356 27,774 25,932 6,827 32,758 25,952 11,147 37,099 26,453 13,078 39,531 26,558 13,078 39,636 Brendale STP Brendale 546 6,016 6, ,765 8, ,334 9, ,588 11, ,908 11,452 Brendale STP Cabbage Tree Creek 10, ,819 10, ,348 11, ,750 11,906 1,045 12,951 12,173 1,045 13,218 Brendale STP Kedron Brook 13, ,768 12, ,540 12, ,354 12, ,119 12, ,119 Brendale STP Samford , , , , ,316 Dayboro STP 1, ,601 1, ,702 1, ,782 1, ,918 1, ,918 Murrumba Downs STP Dakabin 704 3,472 4,176 5,551 3,521 9,072 8,091 3,521 11,612 8,746 3,521 12,267 8,983 3,521 12,504 Murrumba Downs STP Griffin 3, ,232 10, ,618 13, ,858 13, ,253 14, ,641 Murrumba Downs STP Kallangur 19,706 4,958 24,664 20,632 5,749 26,381 20,621 6,540 27,161 20,350 7,331 27,681 20,350 7,331 27,681 Murrumba Downs STP Lawnton 20,491 1,660 22,151 21,782 1,959 23,742 22,083 2,259 24,342 22,156 2,559 24,715 22,664 2,559 25,223 Murrumba Downs STP Mango Hill 24,265 8,256 32,522 31,878 10,936 42,814 38,134 11,159 49,293 38,374 11,171 49,545 38,579 11,171 49,751 Murrumba Downs STP Murrumba 8, ,284 9,307 1,025 10,332 9,323 1,437 10,760 9,112 1,619 10,731 9,112 1,619 10,731 Murrumba Downs STP Petrie 11,012 1,061 12,073 11,133 1,393 12,526 11,113 1,725 12,838 10,865 2,056 12,921 10,909 2,056 12,965 Murrumba Downs STP Strathpine 18,698 4,164 22,862 19,773 5,122 24,894 19,478 6,079 25,557 19,193 7,037 26,230 19,379 7,037 26,416 TOTAL 335,324 63, , ,828 76, , ,419 88, , ,577 95, , ,009 97, ,057 Page 16 of

117 Version Number June-2014 Schedule of Works 2 Desired Standards of Service 2.1 Introduction The Desired Standards of Service (DSS) used to derive hydraulic solutions from the demand and load models for trunk infrastructure are consistent with applicable standards in the South-East Queensland Design and Construction Code. As required by the South-East Queensland Water (Distribution and Retail Restructuring) Act (2009), a South-East Queensland Design and Construction Code was developed as a collaborative project of the distributor-retailer entities in South-East Queensland. As the South-East Queensland Design and Construction Code does not apply to trunk infrastructure, DSS were developed for trunk infrastructure that are consistent with the South-East Queensland Design and Construction Code. A copy of the South-East Queensland Design and Construction Code (SEQ D&C Code) is available at Water Supply Standards of Service For the trunk water supply network, Unitywater has adopted the following desired standards of service:- 1. Water supplied for human consumption complies with the National Health and Medical Research Council s (NHMRC) Australian Drinking Water Guidelines for colour, turbidity and microbiology. 2. Potable water is collected, stored, treated and conveyed from source to consumers in the manner prescribed, and to the standards required, under the Water Act (2000). 3. Reducing leakage and minimising other losses of water to a best practice, as identified by the Water Services Association of Australia. 4. The trunk water supply network is constructed to the adopted design parameters identified in Table 9 below. The following abbreviations apply: ADD EP MDMMD PDD PHD PDD/ADD PHD/PDD PHD/ADD average day demand equivalent person mean day maximum month demand peak day demand peak hour of peak day demand peak day to average day ratio peak hour to peak day ratio peak hour of peak day to average day ratio Page 17 of

118 Version Number June-2014 Schedule of Works Table 9 Trunk Water Supply Adopted Design Parameters SEQ D & C Standard Reference Number Demand-based standards of service Criteria Demand unit W01 EP Average Day (AD) Demand W02 Low or medium density residential: 230 L/EP/day High density residential: 200 L/EP/day Non residential: 230 L/EP/day Estimated nonrevenue water Peaking Factors W03 W04 30 L/EP/d Low or Medium Density Residential Use High Density Residential Use Commercial / Industry or Community Use MDMMD/ADD PDD/ADD PHD/PDD PHD/ADD Peak Demand Modelling Period Bulk Distribution W05 Both following Scenarios to be modelled: Scenario 1: Reservoir must not empty under 3 consecutive maximum days Scenario 2: During MDMM demand the reservoir shall have net positive inflow and shall be capable of continuous operation under the demand Zonal Reticulation W06 Flow and pressure levels of service must be satisfied under 3 consecutive days of maximum day demand System Pressure Minimum pressure at property boundary at PHD W07 22m (existing and new infrastructure) In existing infrastructure for some isolated elevated areas, the minimum operating pressure may be reduced to 16m if the water level in the reservoir is not more than 1.5 m above reservoir floor level For new development connecting to existing isolated elevated areas, approval from Unitywater is required. Note: such connections shall not disadvantage the existing customers. Maximum service W08 pressure Fire Fighting Requirement Minimum Residual Pressure Fire Flow Demand (Rural and small communities) Fire Flow Demand (Urban) W09 W10 W11 80m at any hydrant of the existing network. 55m at any hydrant of proposed network 12m at the flowing hydrant, 6m on mains with customer connection and positive pressure throughout the network Residential : 7.5 L/s for 2 hours on PH on PDD Commercial/Industrial: 15 L/s for 2 hours on PHD on PDD Residential dwelling <= 3 stories: 15 L/s for 2 hrs with background demand of 2/3 of PHD demand on PDD or PHD demand on ADD (whichever is higher) Residential dwelling => 4 stories: 30 L/s for 4 hours with background demand of 2/3 of PH demand on PDD or PHD demand on ADD (whichever is higher) Commercial/Industrial/Community buildings: 30 L/s for 4 hours with Page 18 of

119 Version Number June-2014 Schedule of Works Standard Fire flow demand allocation SEQ D & C Reference Number W12 Reservoir Operational Storage Ground Level Reservoir W13 Criteria background demand: i) PHD on PDD (between 10AM and 4PM) for predominately nonresidential area; ii) 2/3 of PHD demand on PDD with mix residential and non-residential area Residential : Equal split of fire flow demand on two hydrants Commercial/Industrial: Equal split of fire flow demand on three hydrants The hydrants shall be within 80m distance of the subject property 3 x (PDD - MDMMD) + Emergency Storage Emergency Storage - Greater of 4 hrs demand at MDMM or 0.5 ML. Minimum reservoir size for less than 1,000 EP is 150kL Elevated Reservoirs W14 6 X (PHD - 1/12 MDMMD) kl fire- fighting storage In supply zones where 8 X PH is less than or equal to MDMMD the following equation is used: (2 X PHD) kl fire-fighting storage Pumping Capacity Ground Level Reservoir - Duty Pump Elevated Reservoir - Duty Pump Standby Pump Capacity Pipeline Design W15 W16 W17 Should be able to supply MDMMD over 20hrs Should be sized to deliver PHD flows Match largest single pump unit capacity Trunk Mains W18 Should be able to supply MDMMD over 20hrs Reticulation W19 Maintain minimum pressure for PH and meet fire flow performance mains Friction losses W20 Use Hazen Williams friction factor as : <=150mm, C =100 >150mm to 300mm, C =110 >300mm, C=120 (based on the preferred material type outlined in SEQ Design and Construction Code. Any variation from these material types need to be approved by Unitywater) Maximum allowable Headloss at PH (m/km) Maximum allowable velocity W21 W22 5m/km for DN <=150mm 3m/km for DN >=200mm 2.5 m/s 2.6 Sewerage Standards of Service For the trunk sewerage network, Unitywater has adopted the following Desired Standards of Service:- Page 19 of

120 Version Number June-2014 Schedule of Works 1. A reliable network that collects, stores and treats sewage from premises to industry best practice is provided; 2. The sewerage network is designed and constructed to the standards prescribed in:- o Water Services Association of Australia (WSAA) guidelines; o The Water Supply (Safety and Reliability) Act 2008 o All conditions of licences issued by the Department of Environment and Heritage Protection; and o The adopted design parameters identified in Table. The following abbreviations apply: ADWF average dry weather flow EP equivalent person PDWF peak dry weather flow PWWF peak wet weather flow Table 10 Trunk Sewerage Adopted Design Parameters Standard Demand-based standards of service SEQ D & C Reference Number Criteria Demand unit S01 EP Average dry weather flow (ADWF) S L/EP/day (for conventional sewers) 200 L/EP/day (for RIGS) 180 L/EP/day (for Nu sewers) PWWF (Peak Wet Weather Flow) S03 5 x ADWF (conventional sewer, RIGS and mixed) PWWF (Nu sewers, vacuum system S04 4 x ADWF and low pressure system) Peak dry weather flow (PDWF) S05 PDWF = C 2 x ADWF Where, C 2 x ADWF = 4.7 x (EP)^ Gravity sewer performance-based standards of service Minimum size S mm Maximum depth of flow at PWWF S x pipe diameter (new pipes) Maximum depth of flow at PWWF (existing pipes) S08 Pipe full and surcharge of manholes to a maximum of 1 m below manhole lid with no overflows from designated overflow locations For new developments discharging to existing surcharged gravity mains, approval from Unitywater is required. Note: such approval may be conditioned upon network field validation Minimum velocity at PDWF S m/s Minimum grades for gravity sewers S10 Nominal Diameter (mm) Slope Page 20 of

121 Version Number June-2014 Schedule of Works Standard SEQ D & C Reference Number 150 (160 for Nu sewer) Criteria 225 (250 for Nu sewer) 300 (315 for Nu 1:400 sewer) 375 (400 for Nu 1:550 sewer) 450 (500 for Nu 1:700 sewer) 525 1: (630 for Nu 1:900 sewer) 675 1: (800 for Nu 1:1200 sewer) 825 1: (1000 for Nu 1:1600 sewer) 1050 (1200 for Nu 1:2000 sewer) : : : : :4200 Pressure main performance-based standards of service 1:100 for first 10 allotments 1:180 after first 10 allotments 1:200 in canal development after approval 1:300 Minimum nominal diameter S11 100mm Minimum velocity under single pump S m/s operation Maximum velocity under all pump operation S m/s (depending on main size: Refer WSAA Sewer Code WSA04 Appendix D - Pressure Main Calculator, Section D3.3) Wastewater pumping station wet wells performance-based standards of service Wet well operating storage (Operating storage is between pump start and pump stop levels) S14 (0.9 x single pump capacity)/n Minimum wet well diameter S m Wastewater pumping station performance-based standards of service Minimum number of pumps 2 Pump operating mode S16 Duty/assist Minimum duty pump capacity for single pump N = number of pump starts N = 12 starts for motors less than 100 kw N = 8 starts for motors between kw N = 5 for motors greater than 200 kw S17 C 1 x ADWF C 1 = 15 x (EP)^ Minimum value of C 1 = 3.5 Page 21 of

122 Version Number June-2014 Schedule of Works Standard Total pump station capacity (conventional sewers, RIGS and mixed) Total pump station capacity (Nu sewers, vacuum system and low pressure system) Pumping station on the common rising mains SEQ D & C Reference Number S18 S19 S20 PWWF = 5 x ADWF PWWF = 4 x ADWF Pump(s) should be able to operate : 1. When all other pumps on the rising main are continuously operating in duty assist mode 2. When single pump from the pumping station is operating Criteria Approval from Unitywater is required Emergency storage performance-based standards of service Existing infrastructure S21 Minimum 4 hours x ADWF, higher based on risk assessment In catchment storage with upstream pumping stations turned off New infrastructure S22 6 hours x ADWF In catchment storage with upstream pumping stations turned off Hydraulic calculation coefficients Gravity sewers S23 The Manning s Equation is to be used in sewer gravity flow calculations. Roughness value= Pressure mains S24 Colebrook White formula to be applied in accordance with Australian Standard (AS) For Hazen Williams formula use friction factor as : <=150mm, C =100 >150mm to 300mm, C =110 >300mm, C=120 Page 22 of

123 Version Number June-2014 Schedule of Works 3 Planned Works 3.1 Trunk Infrastructure This Schedule of Works contains all infrastructure items, future and planned, which are considered development infrastructure of sufficient size to be defined as trunk infrastucture. 3.2 Water Supply Schedule of Works Inclusions The following Infrastructure items as contained in Table 11 and shown on the maps contained in Appendix SW1 are trunk infrastructure for the purpose of planning and funding of the trunk water supply network and include:- a) Pumping stations and trunk mains to transport the treated water to distribution or storage reservoirs or elevated tanks; b) Distribution or non-regional storage reservoirs and elevated tanks; c) Chlorination and re-chlorination equipment; d) Trunk delivery and distribution infrastructure, generally 300mm diameter mains and larger, except where smaller size mains are the principal network component for transport of water from source of supply to distribution or storage reservoirs, and/or from storage reservoirs to the reticulation system; e) Control and monitoring systems; f) Pressure and flow control valves. Specific Exclusions Water treatment plants and the SEQ water grid are neither owned nor operated by Unitywater. Hence, this infrastructure has been excluded on the grounds that establishment costs are recovered by the current owner/operator of the water treatment plants and SEQ water grid through the bulk water supply tariff Determination of Establishment Cost Assets are grouped into active and passive assets: a. Active infrastructure assets consist mainly of above ground visible assets such as pumping stations, pressure reducing valves, and monitoring and control equipment; b. Passive infrastructure assets consist of underground assets such as trunk mains, reticulation mains, pipe fittings and property connections. Page 23 of

124 Version Number June-2014 Schedule of Works Costs for future assets have been estimated using Unitywater s Capital Works Estimating Tool. The unit rates and estimating methodology used by this tool were reviewed by engineering and quantity surveyors in 2013 and the tool was updated in accordance with the recommendations of this review. Page 24 of

125 Version Number June-2014 Schedule of Works Table 11 Water Supply Schedule of Works to 2031 Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) BIW-WMN-U-0022 Ferguson Avenue BONGAREE Water Main FF New 250mm Fire Flow Water Main Cab Bribie Island 2021 $155,977 WFD-SPS-N-0002 Maroske Road WOODFORD Pumpstation New SPS2 Pump Station Cab Woodford 2021 $349,973 LLW-WMN-N-0117 Cayenne Rd CABOOLTURE Water Main New Water Main Cab Caboolture 2014 $1,374,622 LLW-WMN-N-0118 Smiths Rd CABOOLTURE Water Main New Water Main Cab Caboolture 2014 $230,107 LLW-WMN-N-0122 Summerfield Dr CABOOLTURE Water Main New Water Main Cab Caboolture 2014 $295,769 LLW-WMN-N-0125 Buchanans Dr MORAYFIELD Water Main New Water Main Cab Morayfield 2014 $1,567,789 LLW-WMN-N-0126 Dickson Rd MORAYFIELD Water Main New Water Main Cab Morayfield 2014 $413,618 LLW-WMN-N-0127 Nolan Dr MORAYFIELD Water Main New 06 Water Main Cab Morayfield 2014 $714,573 LLW-WMN-N-0128 Nolan Dr MORAYFIELD Water Main New 02 Water Main Cab Morayfield 2014 $474,905 LLW-WMN-N-0131 Nolan Dr MORAYFIELD Water Main New 04 Water Main Cab Morayfield 2014 $244,248 LLW-WMN-N-0130 Nolan Dr MORAYFIELD Water Main New 05 Water Main Cab Morayfield 2014 $390,562 LLW-WMN-N-0132 Nolan Dr MORAYFIELD Water Main New 08 Water Main Cab Morayfield 2014 $904,361 LLW-WMN-N-0133 Buckley Rd MORAYFIELD Water Main New 07 Water Main Cab Morayfield 2014 $902,382 LLW-WMN-N-0129 Nolan Dr MORAYFIELD Water Main New 01 Water Main Cab Morayfield 2014 $809,457 LLW-WMN-N-0113 Goodwin Drive Bongaree Water Main New Water Main Cab Bribie Island 2015 $2,137,103 LLW-WMN-N-0112 Freshwater Drive Banksia Beach Water Main New Water Main Cab Bribie Island 2016 $3,883,128 LLW-WMN-N-0114 McMahon Street Bongaree Water Main New Water Main Cab Bribie Island 2016 $1,693,286 LLW-WMN-N-0115 Randolph St BEACHMERE Water Main New Water Main Cab Beachmere 2016 $3,536,471 LLW-WMN-N-0116 Greening Rd, Moodlu CABOOLTURE Water Main New Water Main Cab Caboolture 2016 $369,791 LLW-WMN-N-0119 Goshawk Court CABOOLTURE Water Main New Water Main Cab Caboolture 2016 $155,898 LLW-WMN-N-0120 Pumicestone Rd CABOOLTURE Water Main New Water Main Cab Caboolture 2016 $151,642 Page 25 of

126 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) LLW-WMN-N-0124 Pauls Rd UPPER CABOOLTURE Water Main New Water Main Cab Morayfield 2016 $345,001 LLW-WMN-N-0123 Swann Rd BELLMERE Water Main New Water Main Cab Caboolture 2016 $417,798 LLW-WMN-N-0134 Caboolture River Rd UPPER CABOOLTURE Water Main New Water Main Cab Morayfield 2016 $979,990 LLW-WMN-N-0135 Figtree Court BURPENGARY Water Main New Water Main Cab Burpengary 2016 $404,192 LLW-WMN-N-0136 Marshman Rd NARANGBA Water Main New Water Main Cab Narangba 2016 $502,151 LLW-WMN-N-0137 Burpengary Rd NARANGBA Water Main New Water Main Cab Narangba 2016 $788,461 LLW-WMN-N-0138 Wheaton St NARANGBA Water Main New Water Main Cab Narangba 2016 $231,089 UPL-WMN-N-0001 Windsor St WOODFORD Water Main New Water Main Cab Woodford 2016 $3,550,290 UPL-WMN-U-0001 WOODFORD & WAMURAN Water Supply Upgrades Water Main Cab Wamuran 2016 $1,150,000 LLW-WMN-N-0139 Old Gympie Road CABOOLTURE WMN New 600mm x 1500m Water Main Cab Elimbah 2017 $2,267,578 LLW-WMN-N-0140 Markwell Road CABOOLTURE WMN New 450mm x 2400m Water Main Cab Elimbah 2017 $1,825,777 PRN-WMN-N-0004 Water Main WM-NLC (500mm x 2800m) Offtake and supply main from Northern Water Main Cab Narangba 2021 $4,353,572 Inteconnector Pipeline. LLW-WMN-N-0141 Old Gympie Road CABOOLTURE WMN New 450mm x 1500m Water Main Cab Elimbah 2021 $1,276,612 LLW-WMN-N-0111 NARANGBA - Callagan Road - WMN - New Water Main Cab Narangba 2022 $715,484 LLW-WMN-N-0142 Old Gympie Road CABOOLTURE WMN New 375mm x 1900m Water Main Cab Elimbah 2027 $1,101,218 LAN-WPS-N-0003 Ngungun St, LANDSBOROUGH - Water Pump Station Pump Station Cal Beerwah 2016 $784,742 LAN-WMN-N-0210 Sugarbag Road CALOUNDRA Reservoir New 25ML and trunk main Reservoir Cal Caloundra 2022 $7,724,352 LAN-WRS-N-0011 Macadamia Drive MALENY WRS New Reservoir Cal Maleny 2022 $1,167,121 LAN-WMN-N-0191 Steve Irwin Way, BEERBURRUM Water Reticulation Main Water Main Cal Glasshouse 2023 $695,004 KEW-WMN-N-0003 KENILWORTH North Water Main FF New 200mm Fire Flow Water Main Mrchy Kenilworth 2015 $262, Page 26 of 47

127 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) KEW-WMN-N-0004 KENILWORTH South Water Main FF New 200mm Fire Flow Water Main Mrchy Kenilworth 2015 $295,966 LAN-WMN-N-0016 Cumberland Way/Whitehaven Dr BUDERIM Water Main FF Fire Flow Water Main Mrchy Maroochydore 2015 $476,420 LAN-WMN-N-0063 Tanawha Tourist Dr TANAWHA Water Mains Sippy Downs Fire Flow Water Main Mrchy New 200, 250mm Mountain Creek 2019 $526,562 KEW-WPS-N-0001 Alexandra St KENILWORTH Water Pump Station FF Pump Station Mrchy Kenilworth 2015 $254,078 LAN-WPS-N-0004 William Street, BUDERIM Water Pump Station Pump Station Mrchy Buderim 2018 $181,905 IMF-WPS-N-0001 Image Flat Rd IMAGE FLAT New Pumpstation Pump Station Mrchy Nambour West 2027 $863,722 LAN-WRS-N-0006 Tanawha Road TANAWHA Water Reservoir Sippy Downs Reservoir Mrchy New 8.5ML Mountain Creek 2020 $2,761,521 LAN-WRS-N-0010 William Street, BUDERIM Water Reservoir Reservoir Mrchy Buderim 2023 $1,669,477 IMF-WRS-N-0003 Lang Street, COOLUM BEACH Water Reservoir Reservoir Mrchy Coolum 2027 $2,111,454 IMF-WVA-N-0001 Ridges Boulevard, PEREGIAN SPRINGS Altitude Valve Valves & Fittings Mrchy Coolum 2020 $35,281 LAN-WMN-N-0215 Mons Road, FOREST GLEN Water Reticulation Main Water Main Mrchy Kunda Park 2014 $41,990 LAN-WMN-N-0214 Maroochydore Road, FOREST GLEN Water Trunk Main Water Main Mrchy Kunda Park 2014 $4,690,246 LAN-WMN-N-0057 Sippy Downs Drive, SIPPY DOWNS Water Sippy Downs Water Main Mrchy Main Mountain Creek 2017 $114,500 IMF-WMN-N-0028 Bli Bli Road NAMBOUR Water Mains New 450 & 500mm Water Main Mrchy Bli Bli 2018 $15,100,000 IMF-WMN-N-0110 Finland Road MARCOOLA Water Trunk Main (Stp to Motorway) Water Main Mrchy Coolum 2018 $2,500,000 IMF-WMN-N-0115 Airport Runway Diversion MARCOOLA WMN New 600mm Water Main Mrchy Coolum 2018 $4,332,000 LAN-WMN-N-0058 Sunshine Mtwy SIPPY DOWNS Water Mains Sippy Downs Water Main Mrchy New 200 & 300mm Mountain Creek 2019 $430,467 LAN-WMN-N-0044 Stringybark Road area BUDERIM Water Main New Southern 375mm Water Main Mrchy Buderim 2020 $6,425,961 LAN-WMN-N-0060 Tanawha Road TANAWHA Water Mains New Sippy Downs Water Main Mrchy 500mm Mountain Creek 2020 $799,028 Page 27 of

128 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year LAN-WMN-N-0208 Mons Road, BUDERIM Water Trunk Main Water Main Mrchy Buderim 2023 $43,661 LMD-WMN-N-0040 Maple Street COOROY WMN New Supply Contingency Fire Flow Water Main Noosa Cooroy 2015 $67,000 PRN-WMN-N-0022 Jinker Track ALBANY CREEK New PRV & Pipework (300mm x 40m) Valve and Water Main Pine Albany Creek 2016 $210,000 PRN-WMN-N-0020 Dohles Rocks Road GRIFFIN Water Main New 300mm x 1245m Water Main Pine Griffin 2015 $1,165,903 PRN-WMN-N-0009 Henry Rd GRIFFIN Water Main New 300mm x 520m Water Main Pine Griffin 2015 $465,900 PRN-WMN-N-0010 Henry Rd Griffin Water Main New 300mm x 830m Water Main Pine Griffin 2015 $411,251 PRS-WMN-R-0003 Replacement of water main WR-LT01 (300mm x 487m) Water Main Pine Albany Creek 2016 $691,961 PRS-WMS-N-0001 CLEAR MOUNTAIN Water Supply Zone Improvements Water Main Pine Clear Mountain 2016 $246,000 PRN-WMN-N-0008 Kinsellas Road East Mango Hill Water Main New 300mm x 1445m Water Main Pine Griffin 2017 $1,198,800 PRN-WMN-N-0019 Water Main MWHP261 (250mm x 240m) Water Main Pine Murrumba Downs 2017 $200,000 PRN-WMN-U-0001 Old Gympie Road KALLANGUR Watermain Upgrade 750mm x 100m Water Main Pine Kallangur 2018 $250,000 PRN-WMN-N-0032 Nutmeg Dve MANGO HILL WMN New connection 300mm trunk main Water Main Pine Griffin 2014 $15,000 Establishment Cost (Present 1/2/14) Page 28 of

129 Version Number June-2014 Schedule of Works 3.3 Sewerage Schedule of Works Inclusions The following Infrastructure items as contained in Table 4 and shown on the maps contained in Annex SW2 are deemed to be trunk infrastructure for the purpose of planning and funding of the trunk sewerage network and include: a. Infrastructure for treatment in the form of:- i. Sewage treatment plants (STPs), including mechanical, electrical and control equipment; ii. Flow measurement and telemetry/scada systems providing system monitoring and/or control. b. Infrastructure for collection and transport in the form of: i. Gravity sewers, generally 225mm and larger, except where smaller size sewers provide network connectivity from rising mains; ii. Sewage Pumping stations and associated rising mains, which transport the sewage to a treatment plant or other pumping station, except where those sewage pumping stations are not owned by Unitywater; and iii. Emergency storage for sewage pumping stations Determination of Establishment Cost Assets are grouped into active and passive Assets:- a. Active sewerage infrastructure assets consist mainly of above ground visible assets such as treatment plants and pumping stations. b. Passive sewerage infrastructure assets consist of underground assets such as trunk gravity and pressure mains. Costs for future assets have been estimated using Unitywater s Capital Works Estimating Tool. The unit rates and estimating methodology used by this tool were reviewed by engineering and quantity surveyors in 2013 and the tool was updated in accordance with the recommendations of this review. Page 29 of

130 Version Number June-2014 Schedule of Works Table 4 Sewerage Schedule of Works to 2031 Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) BGE-SES-N-0002 Callaghan Road NARANGBA Emergency Storage New Burpengary East Emergency Storage CAB NELDA-2 STP Narangba East 2014 $194,357 BGE-SES-N-0003 Michel Drive NARANGBA Emergency Storage New Burpengary East Emergency Storage CAB NELDA-1 STP Narangba East 2014 $378,722 BGE-SES-N-0001 Mackie Road NARANGBA New SPS -SES (6xADWF) Emergency Storage CAB Burpengary East STP Narangba East 2025 $865,819 BGE-SGM-N-0012 Michel Drive NARANGBA Gravity Main New 300mm Gravity Main CAB Burpengary East STP Narangba East 2014 $346,250 BGE-SGM-N-0011 Michel Drive NARANGBA Gravity Main New 225mm Gravity Main CAB Burpengary East STP Narangba 2014 $359,336 CAB-SGM-N-0004 Cottrill Road CABOOLTURE Gravity Main New Elof3 South Caboolture Gravity Main CAB GM2 STP Caboolture 2014 $292,060 CAB-SGM-N-0003 Smiths Road CABOOLTURE Gravity Main New Gravity Main CAB South Caboolture STP Caboolture 2016 $572,093 CAB-SGM-N-0012 Ardrossan Road CABOOLTURE Gravity Main New Gravity Main CAB South Caboolture STP Caboolture 2016 $207,828 CAB-SGM-N-0010 Market Drive CABOOLTURE SOUTH Gravity Main New Gravity Main CAB South Caboolture STP Morayfield 2016 $238,632 CAB-SGM-N-0011 Market Drive CABOOLTURE SOUTH Gravity Main New South Caboolture Gravity Main CAB GM02 STP Morayfield 2016 $175,093 CAB-SGM-N-0006 Pauls Road UPPER CABOOLTURE Gravity Main New Gravity Main CAB South Caboolture STP Morayfield 2016 $355,563 BGE-SGM-N-0009 Banyan Street NARANGBA Gravity Main New CRS Site Burpengary East Gravity Main CAB 01 STP Narangba 2016 $168,940 BGE-SGM-N-0010 Manuka Road NARANGBA Gravity Main New CRS Site Burpengary East Gravity Main CAB 02 STP Narangba 2016 $155,132 BGE-SGM-N-0002 Callaghan Road NARANGBA Gravity Main New NELDA 3 Gravity Main CAB Burpengary East STP Narangba 2019 $251,233 BRI-SGM-N-0011 Village Avenue BONGAREE Gravity Main New Gravity Main CAB Bribie STP Island 2021 $926,315 BGE-SGM-N-0003 New Settlement Road BURPENGARY Gravity Main New Burpengary East Gravity Main CAB BG08 STP Burpengary 2021 $744,790 BGE-SGM-N-0004 Hall Road NARANGBA Gravity Main New 02 Gravity Main CAB Burpengary East STP Narangba East 2024 $538, Page 30 of 47

131 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) BGE-SGM-N-0005 Oakey Flat Road NARANGBA Gravity Main New 01 Burpengary East Gravity Main CAB 225mm STP Narangba East 2024 $231,304 BGE-SGM-N-0006 Mackie Road NARANGBA Gravity Main New 01 Gravity Main CAB Burpengary East STP Narangba East 2024 $98,470 BGE-SGM-N-0007 Mackie Road NARANGBA Gravity Main New 02 Gravity Main CAB Burpengary East STP Narangba East 2024 $294,435 BGE-SGM-N-0008 Mackie Road NARANGBA Gravity Main New 03 Gravity Main CAB Burpengary East STP Narangba East 2024 $122,345 BGE-SGM-N-0015 Callaghan Road NARANGBA Gravity Main New 480m Gravity Main CAB Burpengary East STP Narangba 2024 $225,917 BGE-SGM-N-0014 Oakey Flat Road NARANGBA Gravity Main New 01 Burpengary East Gravity Main CAB 300mm STP Narangba East 2024 $253,673 BGE-SGM-N-0013 Merryn Court NARANGBA Gravity Main New Gravity Main CAB Burpengary East STP Narangba East 2024 $249,746 BGE-SPS-N-0005 Callaghan Road NARANGBA Pumpstation New NELDA-2 Pump Station CAB Burpengary East STP Narangba East 2014 $230,456 BGE-SPS-N-0006 Michel Drive NARANGBA Pumpstation New NELDA-1 Pump Station CAB Burpengary East STP Narangba East 2014 $758,143 CAB-SPS-N-0016 Granger Street CABOOLTURE Pump Station New Pump Station CAB South Caboolture STP Caboolture 2014 $925,057 CAB-SPS-N-0023 Morningview Drive CABOOLTURE Pump Station South Caboolture Pump Station CAB Upgrade CT30 STP Caboolture 2014 $925,057 WFD-SPS-N-0003 Chambers Rd WOODFORD Pumpstation New Pump Station CAB Woodford STP 2016 $925,057 CAB-SPS-N-0022 Smiths Road CABOOLTURE Pump Station New Pump Station CAB South Caboolture STP Caboolture 2016 $976,339 CAB-SPS-N-0014 Market Drive CABOOLTURE SOUTH Pump Station New South Caboolture Pump Station CAB SPS2 STP Morayfield 2016 $925,057 CAB-SPS-N-0017 Market Drive CABOOLTURE SOUTH Pump Station New South Caboolture Pump Station CAB SPS1 STP Morayfield 2016 $925,057 CAB-SPS-N-0018 Pauls Road UPPER CABOOLTURE Pump Station New South Caboolture Pump Station CAB 02 STP Morayfield 2016 $808,164 CAB-SPS-N-0019 Pauls Road UPPER CABOOLTURE Pump Station New South Caboolture Pump Station CAB 01 STP Morayfield 2016 $808,164 CAB-SPS-N-0015 Dobson Lane UPPER CABOOLTURE Pump Station New Pump Station CAB South Caboolture STP Morayfield 2016 $808,164 Page 31 of

132 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year BRI-SPS-N-0004 Regina Avenue NINGI Pump Station New Pump Station CAB Bribie STP Mainland 2016 $925,057 BGE-SPS-N-0007 Callaghan Road NARANGBA Pump Station New NELDA Burpengary East Pump Station CAB 3 STP Narangba 2019 $570,395 WFD-SPS-N-0001 Maroske Road WOODFORD Pumpstation New SPS1 Pump Station CAB Woodford STP 2021 $925,057 CAB-SPS-N-0020 Nolan Drive MORAYFIELD Pump Station New SPS1 Pump Station CAB South Caboolture STP Morayfield 2021 $925,057 Burpengary East BGE-SPS-N-0004 Nolan Drive MORAYFIELD Pump Station New SPS2 Pump Station CAB STP North East 2021 $925,057 Business Park BGE-SPS-N-0003 Bishop Road BEACHMERE Pump Station New SPS 1 Pump Station CAB Burpengary East STP Beachmere 2021 $925,057 BRI-SPS-N-0003 Village Avenue BONGAREE Pump Station New Pump Station CAB Bribie STP Island 2021 $925,057 BGE-SPS-U-0009 Old Gympie Road Burpengary Pump Station Upgrade Burpengary East Pump Station CAB SPS-BGY008 STP Burpengary 2021 $138,273 BGE-SPS-U-0010 Wheaton Street NARANGBA Upgrade NB04 Diversion Pump Station CAB Burpengary East STP Narangba East 2024 $112,811 BGE-SPS-N-0001 Neon Street NARANGBA New Sewage Pump Station Burpengary East Pump Station CAB DB06 STP Deception Bay 2024 $3,305,674 BGE-SPS-N-0002 Mackie Road NERANGBA New SPS (Ultimate SPS) Pump Station CAB Burpengary East STP Narangba East 2025 $1,492,474 CAB-SPS-N-0013 Beerburrum Road ELIMBAH Pump Station New Pump Station CAB South Caboolture STP Elimbah 2028 $925,057 BRI-SPS-N-0002 White Patch Esplanade WHITE PATCH Pump Station New Pump Station CAB Bribie STP Island 2031 $808,164 BGE-SRM-N-0010 Michel Drive NARANGBA Rising Main New NELDA-1 RM Rising Main CAB Burpengary East STP Narangba 2014 $811,424 BGE-SRM-N-0011 Callaghan Road NARANGBA Rising Main New NELDA-2 Burpengary East Rising Main CAB RM STP Narangba East 2014 $50,950 CAB-SRM-N-0010 Granger Street CABOOLTURE Rising Main New Rising Main CAB South Caboolture STP Caboolture 2014 $108,437 CAB-SRM-N-0012 Moonlight Crescent CABOOLTURE Rising Main Upgrade South Caboolture Rising Main CAB CT30 STP Caboolture 2014 $359,736 BRI-SRM-U-0001 Ningi Vacuum Sewer Upgrade of Red Line Rising Main CAB Bribie STP Mainland 2015 $518,000 Establishment Cost (Present 1/2/14) 132 Page 32 of 47

133 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) CAB-SRM-N-0014 Weier Rd CABOOLTURE SRM New Connections SPS- South Caboolture Rising Main CAB MOR010 STP Morayfield 2015 $170,144 WFD-SRM-N-0003 Chambers Rd WOODFORD Rising Main New Rising Main CAB Woodford STP 2016 $149,491 CAB-SRM-N-0005 Smiths Road CABOOLTURE Rising Main New Rising Main CAB South Caboolture STP Caboolture 2016 $1,809,437 CAB-SRM-N-0003 Market Drive CABOOLTURE SOUTH Rising Main New South Caboolture Rising Main CAB RM01 STP Morayfield 2016 $829,236 CAB-SRM-N-0004 Market Drive CABOOLTURE SOUTH Rising Main New South Caboolture Rising Main CAB RM02 STP Morayfield 2016 $285,014 BGE-SRM-N-0008 Uhlmann Road BURPENGARY EAST Rising Main New Burpengary East Rising Main CAB RM02 STP STP 2016 $2,949,975 CAB-SRM-N-0007 Pauls Road UPPER CABOOLTURE Rising Main New Rising Main CAB South Caboolture STP Morayfield 2016 $356,872 CAB-SRM-N-0006 Thistle Street UPPER CABOOLTURE Rising Main New Rising Main CAB South Caboolture STP Morayfield 2016 $198,219 CAB-SRM-N-0002 Dobson Lane UPPER CABOOLTURE Rising Main New Rising Main CAB South Caboolture STP Morayfield 2016 $107,587 BRI-SRM-N-0053 Regina Avenue NINGI Rising Main New Rising Main CAB Bribie STP Mainland 2016 $2,116,698 BRI-SRM-N-0047 Sewer Rising Main RMN-NS01 (450mm x 1050m) Bribie Is bridge Rising Main CAB Bribie STP Mainland 2017 $100,000 BGE-SRM-N-0002 Mumford Rd NARANGBA SPS-NBA003 and Rising Main Rising Main CAB Burpengary East STP Narangba 2019 $316,000 BGE-SRM-N-0007 Old Gympie Road NARANGBA Rising Main New Rising Main CAB Burpengary East STP Deception Bay 2019 $564,065 WFD-SRM-N-0001 Maroske Road WOODFORD Rising Main New RM01 Rising Main CAB Woodford STP 2021 $746,212 WFD-SRM-N-0002 Windsor St WOODFORD Rising Main New RM02 Rising Main CAB Woodford STP 2021 $2,070,602 CAB-SRM-N-0009 Nolan Drive MORAYFIELD Rising Main New RM1 Rising Main CAB South Caboolture STP Morayfield 2021 $780,868 BGE-SRM-N-0009 Bishop Road BEACHMERE Rising Main New Rising Main CAB Burpengary East STP Beachmere 2021 $3,619,327 BRI-SRM-N-0054 Village Avenue BONGAREE Rising Main New Rising Main CAB Bribie STP Island 2021 $576,770 BGE-SRM-N-0013 Old Gympie Road BURPENGARY Rising Main New Burpengary East Rising Main CAB BG08 STP Burpengary 2021 $121,463 Page 33 of

134 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) BRI-SRM-N-0002 Sewer Rising Main RMN-WW208 (200mm x 700m) - BI03 RMN Rising Main CAB Bribie STP Island 2022 $2,140,410 BGE-SRM-N-0012 Callaghan Road NARANGBA Rising Main New NELDA 3 Rising Main CAB Burpengary East STP Narangba 2024 $144,004 BGE-SRM-N-0015 Merryn Court NARANGBA Rising Main New NELDA-1 Burpengary East Rising Main CAB RM STP Narangba East 2024 $180,330 BGE-SRM-N-0001 Sewer Rising Main - Gympie Road, Narangba to Burpengary East Rising Main CAB Wastewater Pump Station DB06 (250mm x 2230m) STP Burpengary 2028 $5,939,061 CAB-SRM-N-0008 Beerburrum Road ELIMBAH Rising Main New Rising Main CAB South Caboolture STP Elimbah 2028 $1,332,572 BRI-SRM-N-0055 White Patch Esplanade WHITE PATCH Rising Main New Rising Main CAB Bribie STP Island 2031 $1,489,980 BRI-STP-N-0002 BRIBIE ISLAND STP, Procure & Install New Effluent Pump STP CAB Bribie STP Island 2014 $73,000 BRI-STP-N-0003 BRIBIE ISLAND STP Belt Filter Press Service Water Booster Pump STP CAB Bribie STP Island 2015 $20,039 CAB-STP-N-0010 SOUTH CABOOLTURE STP Belt Press Service Water South Caboolture STP CAB Booster Pump STP Morayfield 2015 $20,039 BGE-STP-R-0006 BURPENGARY EAST STP, Stage 2 Augmentation STP CAB Burpengary East STP STP 2016 $33,143,612 CAB-STP-U-0005 SOUTH CABOOLTURE STP Upgrade NEW STP South Caboolture STP CAB STRATEGY STP Morayfield 2018 $181,000,000 WFD-STP-U-0002 WOODFORD STP Upgrade - Future Stage STP CAB Woodford STP 2019 $12,000,000 CAB-STP-U-0001 SOUTH CABOOLTURE STP, Stage 4 Augmentation STP CAB South Caboolture STP Morayfield 2023 $100,209,414 CAB-STP-U-0003 SOUTH CABOOLTURE STP, Stage 3 Augmentation STP CAB South Caboolture STP Morayfield 2023 $14,400,000 KAW-SES-N-0004 Main Drive BIRTINYA Emergency Storage New KAW107 Emergency Storage CAL Kawana STP North 2016 $274,324 KAW-SES-N-0003 Sportsman Pde BOKARINA Emergency Storage New KAW057 Emergency Storage CAL Kawana STP North 2016 $134,836 MAL-SES-N-0001 Curlew Crt MALENY SPS MAL003 New Emergency Storage Emergency Storage CAL Maleny STP 2018 $89,000 KAW-SGM-N-0017 Coronation Avenue GOLDEN BEACH Sewer Gravity Main New DN150 Gravity Main CAL Kawana STP South 2015 $244,000 KAW-SGM-N-0010 First Avenue CALOUNDRA Sewer Gravity Main Gravity Main CAL Kawana STP Central 2016 $1,500, Page 34 of 47

135 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) MAL-SGM-N-0001 Showgrounds MALENY Sewer Gravity Main New 150mm Gravity Main CAL Maleny STP 2018 $827,000 KAW-SGM-N-0016 The Esplanade, CALOUNDRA Sewer Gravity Main Gravity Main CAL Kawana STP Central 2019 $783,985 KAW-SGM-N-0025 North Street CALOUNDRA SGM New 600mm Gravity Main CAL Kawana STP Central 2019 $2,800,000 KAW-SGM-N-0020 Ormonde Terrace, KINGS BEACH Sewer Gravity Main Gravity Main CAL Kawana STP Central 2023 $22,334 KAW-SGM-N-0021 Landsborough Parade, GOLDEN BEACH Sewer Gravity Main Gravity Main CAL Kawana STP South 2023 $188,176 KAW-SGM-N-0022 Esplanade, GOLDEN BEACH Sewer Gravity Main Gravity Main CAL Kawana STP South 2023 $66,504 KAW-SMS-N-0013 Talara Street CURRIMUNDI SMS New overflow Overflow CAL Kawana STP Central 2014 $10,000 KAW-SMS-N-0014 Maryann Street GOLDEN BEACH SMS New Overflow Overflow CAL Kawana STP South 2015 $174,449 KAW-SPS-U-0013 Sportsman Pde BOKARINA Sewage Pump Station KAW061 upgrade Pump Station CAL Kawana STP North 2014 $276,886 KAW-SPS-U-0015 Sportsman Pde BOKARINA Sewage Pump Station KAW060 upgrade Pump Station CAL Kawana STP North 2014 $19,081 KAW-SPS-U-0007 Kawana Way BIRTINYA Sewage Pump Station KAW106 upgrade Pump Station CAL Kawana STP North 2014 $26,931 KAW-SPS-U-0008 Kawana Way BIRTINYA Sewage Pump Station KAW100 upgrade Pump Station CAL Kawana STP North 2014 $798,976 KAW-SPS-U-0006 Koopa Pl PELICAN WATERS Sewage Pump Station PWS008 upgrade Pump Station CAL Kawana STP South 2014 $79,073 KAW-SPS-U-0014 Meridan St BOKARINA Sewage Pump Station Upgrade KAW059 Pump Station CAL Kawana STP North 2016 $24,915 KAW-SPS-U-0010 Main Drive BIRTINYA Pump Station Upgrade KAW107 Pump Station CAL Kawana STP North 2016 $20,000 KAW-SPS-U-0011 Pelican Waters Bvd PELICAN WATERS Pump Station Upgrade PWS003 Pump Station CAL Kawana STP South 2016 $245,051 KAW-SPS-U-0012 Pelican Waters Bvd PELICAN WATERS Pump Station Upgrade PWS012 Pump Station CAL Kawana STP South 2016 $20,000 KAW-SPS-U-0019 Mimosa Crescent CURRIMUNDI SPS Upgrade SPS CKS001 Pump Station CAL Kawana STP Central 2016 $416,543 KAW-SPS-U-0009 Kawana Way BIRTINYA Sewage Pump Station KAW100 upgrade Pump Station CAL Kawana STP North 2016 $798,976 KAW-SPS-N-0005 Erang St CURRUMUNDI Sewage Pump Station CPK001 upgrade Pump Station CAL Kawana STP Central 2017 $351,197 Page 35 of

136 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) MAL-SPS-U-0001 Bunya St MALENY SPS MAL001 Upgrade Pump Station CAL Maleny STP 2018 $335,000 MAL-SPS-U-0002 Showgrounds MALENY SPS MAL002 Upgrade Pump Station CAL Maleny STP 2018 $189,000 LNB-SPS-U-0001 Gympie St LANDSBOROUGH SPS LBH002 Upgrade Pump Station CAL Landsborough STP Landsborough 2018 $88,501 KAW-SPS-N-0026 Caloundra Rd CALOUNDRA WEST SPS Upgrade LMT001 Pump Station CAL Kawana STP South 2018 $15,000,000 KAW-SPS-N-0002 Rothfall Ch AROONA Sewage Pump Station CPK004 upgrade Pump Station CAL Kawana STP Central 2018 $74,975 KAW-SPS-N-0016 Millennium Ct PELICAN WATERS Pump Station PW4 upgrade Pump Station CAL Kawana STP South 2018 $41,802 KAW-SPS-N-0013 Stern Dr, WURTULLA - SPS KAW065 (RP1) Pump Station CAL Kawana STP North 2019 $264,600 LNB-SPS-U-0002 Steve Irwin Way BEERWAH SPS BEW001 Upgrade Pump Station CAL Landsborough STP Beerwah 2022 $708,000 KAW-SPS-U-0002 Beattie ST GOLDEN BEACH Sewage Pump Station GLD002 upgrade Pump Station CAL Kawana STP South 2023 $511,841 KAW-SPS-U-0005 Emma Ct PELICAN WATERS Sewage Pump Station PWS006 upgrade Pump Station CAL Kawana STP South 2023 $722,848 KAW-SPS-N-0030 Esplanade GOLDEN BEACH Sewage Pump Station GLD001 upgrade Pump Station CAL Kawana STP South 2023 $698,930 KAW-SPS-U-0017 Sunjewel Bvd CURRIMUNDI SPS Upgrade CKS005 Pump Station CAL Kawana STP Central 2023 $1,441,858 KAW-SPS-U-0018 Racecourse Road BELLS CREEK SPS Upgrade CSK040 Pump Station CAL Kawana STP Central 2023 $230,396 KAW-SPS-N-0027 Tandem Av WARANA Sewage Pump Station KAW081 and rising main upgrade Pump Station CAL Kawana STP North 2024 $20,364 KAW-SPS-N-0011 SPS-CAL014 KINGS BEACH pump station and storage Pump Station and Emergency Storage CAL Kawana STP Central 2017 $1,016,050 KAW-SMS-N-0012 Bangalow Street MINYAMA New overflow & downsize Pump Station and SPS-KAW010 Overflow CAL Kawana STP North 2016 $150,000 KAW-SRM-N-0019 MERIDAN ST, BOKARINA Rising Main Rising Main CAL Kawana STP North 2014 $114,863 KAW-SRM-N-0020 MERIDAN ST, BOKARINA Rising Main Rising Main CAL Kawana STP North 2014 $104,278 KAW-SRM-N-0021 KAWANA WAY, BIRTINYA Rising Main Rising Main CAL Kawana STP North 2013 $363,052 KAW-SRM-N-0022 KOOPA PL, PELICAN WATERS Rising Main Rising Main CAL Kawana STP South 2016 $136,575 Page 36 of

137 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year KAW-SRM-N-0030 Erang Street CURRIMUNDI SRM New SPS-CPK001 Rising Main CAL Kawana STP Central 2016 $300,000 Establishment Cost (Present 1/2/14) MAL-SRM-U-0001 Bunya St MALENY SPS MAL001 Combined Rising Main Upgrade 150mm Rising Main CAL Maleny STP 2017 $37,000 LNB-SRM-U-0001 Old Gympie Rd LANDSBOROUGH SPS BEW001 Rising Landsborough STP Rising Main CAL Main Upgrade 300mm Landsborough 2017 $632,000 KAW-SRM-N-0012 Caloundra Rd, CALOUNDRA Rising Main Rising Main CAL Kawana STP Central 2017 $7,000,000 KAW-SRM-N-0024 Kalana Road CURRIMUNDI SRM New 750mm Rising Main CAL Kawana STP Central 2017 $3,200,000 KAW-SRM-N-0018 PELICAN WATERS BVD, GOLDEN BEACH Rising Main Rising Main CAL Kawana STP South 2020 $898,011 KAW-SRM-N-0028 Landsborough STP diversion to Kawana STP Rising Main CAL Kawana STP North 2020 $22,476,898 KAW-SRM-N-0023 Discovery Drive LITTLE MOUNTAIN SRM New Rising Main CAL Kawana STP Central 2022 $2,138,504 KAW-SRM-N-0017 Tandem Av WARANA Sewage Pump Station KAW081 and rising main upgrade Rising Main CAL Kawana STP North 2024 $90,972 LNB-STP-U-0001 LANDSBOROUGH STP Upgrade STP CAL Landsborough STP Landsborough 2017 $20,000,000 MAL-STP-U-0001 MALENY STP, Upgrade STP CAL Maleny STP 2018 $16,540,268 KAW-STP-U-0002 KAWANA STP, Stage 5 Augmentation STP CAL Kawana STP North 2020 $154,341,967 MAR-SES-N-0003 Le Claire Place, BUDERIM - SPS BUD067 EMS Emergency Storage MRCHY Maroochy STP Buderim 2015 $497,423 MAR-SES-N-0006 Quiet Valley Cres BUDERIM SPS-BUD070 Additional ES Emergency Storage MRCHY Maroochy STP Buderim 2017 $17,549 KAW-SES-N-0001 Kawana STP Sippy Yeramba Place BUDERIM SPS-MTN065 Addtional Emergency Storage MRCHY Downs Mountain Emnergency Storage Creek 2017 $35,098 MAR-SES-N-0004 Millwell Rd East, MAROOCHYDORE SPS-MRD021 Maroochy STP Emergency Storage MRCHY ADDITIONAL ES Maroochydore 2017 $66,246 MAR-SES-U-0001 Riverstone Place BLI BLI SPS-BLI186 SES Upgrade Emergency Storage MRCHY Maroochy STP Bli Bli 2017 $88,308 MAR-SES-U-0002 Barons Ct BLI BLI SES SPS-BLI133 Upgrade Emergency Storage MRCHY Maroochy STP Bli Bli 2017 $87,745 MAR-SES-U-0007 Kawana STP Sippy Cordyline Place MOUNTAIN CREEK SPS-MTN205 SES Emergency Storage MRCHY Downs Mountain Upgrade Creek 2017 $536,000 MAR-SES-U-0008 Vista Park Drive BUDERIM SPS-BUD055 SES Upgrade Emergency Storage MRCHY Maroochy STP 2017 $70,196 Page 37 of

138 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) Buderim MAR-SES-U-0010 Industrial Avenue KUNDA PARK SPS-KUN031 SES Maroochy STP Emergency Storage MRCHY Upgrade Buderim 2017 $264,000 MAR-SES-U-0011 Lutana Court BUDERIM SPS-KUN059 SES Upgrade Emergency Storage MRCHY Maroochy STP Buderim 2017 $17,549 MAR-SES-N-0008 Commercial Road MAROOCHYDORE SPS-MRD003 Maroochy STP Emergency Storage MRCHY SES New Maroochydore 2017 $390,779 MAR-SES-U-0004 Fishermans Road KULUIN SPS-KUN022 SES Upgrade Emergency Storage MRCHY Maroochy STP Maroochydore 2022 $180,013 MAR-SES-U-0012 Kapala Street MOOLOOLABA SPS-MBA-004 SES Maroochy STP Emergency Storage MRCHY Upgrade Maroochydore 2022 $279,357 MAR-SES-N-0007 Maud Street MAROOCHYDORE SPS-MRD002A SES Maroochy STP Emergency Storage MRCHY New Maroochydore 2022 $997,742 MAR-SES-U-0009 Maroochydore Rd KUNDA PARK SPS-KUN052 SES Maroochy STP Emergency Storage MRCHY Upgrade Buderim 2028 $667,141 NAM-SRM-N-0002 Nambour STP Margaret Street, PALMWOODS - SPS PLM137 Gravity Gravity Main MRCHY Woombye Main Palmwoods 2015 $177,663 MAR-SGM-N-0015 Aerodrome Road MAROOCHYDORE SGM New Gravity Main MRCHY Maroochy STP Maroochydore 2022 $936,968 NAM-SGM-U-0005 Railway St YANDINA Gravity Sewer Upgrade 300mm Gravity Main MRCHY Nambour STP Yandina 2022 $30,416 NAM-SGM-U-0003 Railway St YANDINA Gravity Sewer Upgrade 375mm Gravity Main MRCHY Nambour STP Yandina 2023 $151,295 NAM-SGM-N-0005 Farrell Street YANDINA Gravity Main New 225mm Gravity Main MRCHY Nambour STP Yandina 2023 $371,093 NAM-SGM-U-0004 Pioneer Road YANDINA Gravity Main Upgrade 375mm Gravity Main MRCHY Nambour STP Yandina 2023 $651,257 NAM-SGM-N-0010 Bli Bli Road NAMBOUR 750mm Gravity Main Raise Nambour STP Gravity Main MRCHY Manholes Nambour 2026 $25,010 MAR-SMS-N-0009 Lefoes Road BLI BLI SMS New Vent Poles SPS-BLI186 to BLI131 Miscellaneous MRCHY Maroochy STP Bli Bli 2015 $96,000 COL-SPS-U-0001 Yandina Coolum Rd, COOLUM BEACH - SPS 99 pump & RM Pump Station MRCHY Coolum STP South 2013 $2,198,002 COL-SPS-U-0003 Park Crescent Coolum Pump station Upgrade SPS- Pump Station MRCHY Coolum STP South 2014 $547, Page 38 of 47

139 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year CLM081 SUN-SPS-U-0001 Runway Dr MUDJIMBA SPS MDJ108 M&E Upgrade Pump Station MRCHY Suncoast STP 2015 $173,523 COL-SPS-U-0005 Corbould Road COOLUM Pump station Upgrade SPS- CLM099 Pump Station MRCHY Coolum STP South 2016 $360,200 MAR-SPS-N-0001 Wises Rd, MAROOCHYDORE SPS-MRD028 Sewer Maroochy STP Pump Station MRCHY Pumps upgrade Maroochydore 2017 $718,471 KAW-SPS-U-0001 Kawana STP Sippy Bundilla Blvd MOUNTAIN CREEK SPS-MTN036 Pump Station MRCHY Downs Mountain augmentation Creek 2017 $6,000,000 MAR-SPS-U-0003 Riverstone Place BLI BLI SPS-BLI186 Upgrade Pump Station MRCHY Maroochy STP Bli Bli 2017 $143,462 NAM-SPS-U-0002 Napier Road EUMUNDI Pumpstation Upgrade SPS- Nambour STP Pump Station MRCHY EUM146 Eumundi 2017 $213,550 COL-SPS-U-0006 Quanda Road COOLUM Pump station Upgrade SPS- CLM100 Pump Station MRCHY Coolum STP South 2017 $259,449 MAR-SPS-N-0008 Hinley Ave MAROOCHYDORE Sewage Pump Station Maroochy STP Pump Station MRCHY MRD002 upgrade Maroochydore 2018 $518,749 MAR-SPS-N-0009 Kapala St, MOOLOOLABA MBA004 pump upgrade Pump Station MRCHY Maroochy STP Maroochydore 2019 $346,702 MAR-SPS-N-0004 Commercial Rd MAROOCHYDORE SPS-MRD003 Sewer Maroochy STP Pump Station MRCHY Pumps upgrade Maroochydore 2021 $1,121,837 MAR-SPS-N-0006 Maud St MAROOCHYDORE SPS-MRD002A upgrade Pump Station MRCHY Maroochy STP Maroochydore 2021 $1,709,168 COL-SPS-U-0004 Cinnamon Ave COOLUM Pump station Upgrade SPS- CLM082 Pump Station MRCHY Coolum STP South 2021 $295,000 NAM-SPS-U-0003 Memorial Dr EUMUNDI Pumpstation Upgrade SPS- Nambour STP Pump Station MRCHY EUM147 Eumundi 2022 $144,200 NAM-SPS-U-0004 Old Bruce Hwy YANDINA Pumpstation Upgrade SPS- Nambour STP Pump Station MRCHY YND168 Yandina 2023 $502,583 NAM-SPS-U-0005 Central Park Drive YANDINA Pumpstation Upgrade SPS- Nambour STP Pump Station MRCHY YND164 Yandina 2023 $169,542 NAM-SPS-U-0006 Conn street YANDINA Pumpstation Upgrade SPS- Nambour STP Pump Station MRCHY YND162 Yandina 2023 $310,579 NAM-SPS-U-0007 Paulger Falt Road YANDINA Pumpstation Upgrade SPS- Nambour STP Pump Station MRCHY YND167 Yandina 2023 $516,037 Establishment Cost (Present 1/2/14) Page 39 of

140 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) MAR-SPS-N-0002 Maroochydore Rd BUDERIM SPS-KUN052 Upgrade Pump Station MRCHY Maroochy STP Buderim 2026 $396,836 NAM-SPS-U-0001 Park Vista Crt BURNSIDE Upgrade SPS-NAM157 Pump Station MRCHY Nambour STP Nambour 2028 $213,300 MAR-SRM-N-0014 David Low Way, DIDDILLIBAH Rising Main Rising Main MRCHY Maroochy STP Bli Bli 2012 $386,987 SUN-SRM-N-0001 Runway Dr MUDJIMBA SPS MDJ108 Rising Main New 150mm Rising Main MRCHY Suncoast STP 2015 $203,313 SUN-SPS-U-0002 Boomba St PACIFIC PARADISE SPS PAC101 Rising Main Upgrade Rising Main MRCHY Suncoast STP 2015 $744,471 MAR-SRM-U-0002 Hoopers Road KUNDA PARK SPS-KUN050 SRM Maroochy STP Rising Main MRCHY Upgrade Buderim 2017 $3,162 Kawana STP Sippy MAR-SRM-U-0003 Karawatha Drive MOUNTAIN CREEK SRM Upgrade Rising Main MRCHY Downs Mountain 2017 $7,926 Creek NAM-SRM-N-0003 Bruce Highway YANDINA Rising Main New 225mm Rising Main MRCHY Nambour STP Eumundi 2017 $3,240,066 MAR-SRM-N-0015 Goonawarra Drive - MOOLOOLABA - SRM - New Rising Main MRCHY Maroochy STP Maroochydore 2018 $698,630 KAW-SRM-N-0001 Kawana STP Sippy Bundilla Blvd., MOUNTAIN CREEK - SPS MTN036 Rising Main MRCHY Downs Mountain Diversion RM Creek 2018 $9,736,684 MAR-SRM-N-0018 Coolum STP diversion to Maroochydore STP Rising Main MRCHY Maroochy STP Maroochydore 2019 $24,147,220 MAR-SRM-N-0001 Maud St, M'DORE - Coastal Sewerage Diversion to Maroochy STP Rising Main MRCHY M'way system Maroochydore 2021 $13,420,938 MAR-SRM-N-0017 Mooloolaba diversion to Maroochydore STP Rising Main MRCHY Maroochy STP Maroochydore 2022 $7,565,249 MAR-SGM-N-0002 Pertaka Street, BUDERIM - Syphon Rising Main Maroochy STP Rising Main MRCHY Augmentation Maroochydore 2024 $1,650,576 COL-STP-U-0003 COOLUM STP Upgrade - Inlet Works STP MRCHY Coolum STP South 2014 $6,081,960 COL-STP-U-0005 COOLUM STP - WAS Pump Drive Upgrade STP MRCHY Coolum STP South 2014 $50,000 NAM-STP-U-0001 NAMBOUR STP, Upgrade STP MRCHY Nambour STP Nambour 2016 $44,984,911 MAR-STP-U-0007 MAROOCHYDORE STP Liquid Waste Receival Station STP MRCHY Maroochy STP 2016 $150, Page 40 of 47

141 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Upgrade Maroochydore COL-STP-U-0004 Marsh Road COOLUM STP Upgrade Trial Wetlands STP MRCHY Coolum STP South 2017 $2,200,059 COL-STP-U-0002 COOLUM STP, Upgrade STP MRCHY Coolum STP South 2019 $30,183,212 KEN-STP-U-0001 KENILWORTH STP Upgrade - Future Stage STP MRCHY Kenilworth STP 2023 $1,900,000 Establishment Cost (Present 1/2/14) NOH-SPS-U-0001 Jurong St, NOOSAVILLE - SPS NVL010 (NV10) Pump Station NOOSA Noosa STP Noosaville 2014 $1,429,592 CRY-SPS-U-0004 Station Street POMONA SPS Pumps Upgrade POM001 Pump Station NOOSA Cooroy STP Pomona 2027 $416,000 CRY-SPS-U-0001 Maple Street COOROY SPS Pumps Upgrade CRY001 Pump Station NOOSA Cooroy STP Cooroy 2027 $186,000 CRY-SPS-U-0003 Mary River Road COOROY SPS Pumps Upgrade CRY030 Pump Station NOOSA Cooroy STP Cooroy 2027 $117,000 NOH-STP-U-0001 NOOSA HEADS STP, Augmentation STP NOOSA Noosa STP Noosa Heads 2018 $12,368,415 MDW-SES-N-0004 New Emergency Storage SPS-MDN135 (267kL) Emergency Storage PINE Murrumba Downs STP Dakabin 2014 $1,327,085 MDW-SES-N-0006 Kinsellas Rd MANGO HILL New SPS-MDN179 Emergency Storage PINE Murrumba Downs STP Mango Hill 2014 $1,355,277 MDW-SES-N-0007 Green Rd, GRIFFIN New Emergency Storage 55kL Emergency Storage PINE Murrumba Downs STP Griffin 2014 $730,214 MDW-SES-N-0008 Elisabeth Rd, GRIFFIN New Emergency Storage Emergency Storage PINE Murrumba Downs STP Griffin 2014 $847,048 MDW-SGM-N-0021 Carns Rd GRIFFIN Gravity Main New EOH-AB Gravity Main PINE Murrumba Downs STP Griffin 2014 $105,494 MDW-SGM-N-0028 Anzac Ave MANGO HILL Gravity main New EOH-DB2 Gravity Main PINE Murrumba Downs STP Mango Hill 2014 $363,739 MDW-SGM-N-0022 Tarragon Pde GRIFFIN Gravity main New EOH-BA2 Gravity Main PINE Murrumba Downs STP Griffin 2014 $365,784 MDW-SGM-N-0029 Chermside Rd MANGO HILL Gravity Main EOH-EB1 Gravity Main PINE Murrumba Downs STP Mango Hill 2014 $590,299 MDW-SGM-N-0030 Chermside Rd MANGO HILL Gravity Main EOH-EB2 Gravity Main PINE Murrumba Downs STP Mango Hill 2014 $388,987 MDW-SGM-N-0027 Anzac Ave MANGO HILL Gravity main New EOH-DB1 Gravity Main PINE Murrumba Downs STP Mango Hill 2014 $258,865 Page 41 of

142 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year MDW-SGM-N-0020 Dohles Rocks Rd GRIFFIN Gravity Main New EOH-AA Gravity Main PINE MDW-SGM-N-0023 Samuel Rd GRIFFIN Gravity Manin New EOH-BB1 Gravity Main PINE MDW-SGM-N-0024 Richard Rd MANGO HILL Gravity Main New EOH-CA1 Gravity Main PINE MDW-SGM-N-0025 Richard Rd MANGO HILL Gravity Main New EOH-CA2 Gravity Main PINE MDW-SGM-N-0033 Hughes Rd, DAKABIN New Gravity Main WOH-GA, Gr Gravity Main PINE MDW-SGM-N-0031 Elizabeth Rd GRIFFIN Gravity Main EOH-PIPA Gravity Main PINE MDW-SGM-N-0032 Elizabeth Rd GRIFFIN Gravity Main EOH-PIPB Gravity Main PINE MDW-SGM-N-0026 Richard Rd MANGO HILL Gravity Main New EOH-DA Gravity Main PINE MDW-SGM-N-0014 Old Gympie Rd DAKABIN New Trunk Main WOH-AA1 Gravity Main PINE MDW-SGM-N-0038 Moreton Bay Rail Link - Manhole Modification Works Gravity Main PINE MDW-SGM-U-0004 KBR-SMS-N-0001 Harvey St STRATHPINE Upgrade Gravity Main (375mm x 750m) Dinterra Avenue FERNY HILLS SMS Replacement Overflow SPS 340 Gravity Main Overflow MDW-SPS-N-0005 Hughes Rd West DAKABIN New SPS-MDN136 Pump Station PINE MDW-SPS-N-0007 Kinsellas Rd MANGO HILL New SPS-MDN179 Pump Station PINE MDW-SPS-N-0006 Nutmeg Dr GRIFFINPS New SPS-MDN175 Pump Station PINE MDW-SPS-U-0013 Duffield Rd KALLANGUR Upgrade SPS-MDN104 Pump Station PINE MDW-SPS-N-0008 Greens Rd, GRIFFIN New Pumpstation FPS-F Pump Station PINE MDW-SPS-N-0009 Elisabeth Rd, GRIFFIN New Pumpstation FPS-H Pump Station PINE PINE PINE Murrumba Downs STP Griffin Murrumba Downs STP Griffin Murrumba Downs STP Mango Hill Murrumba Downs STP Mango Hill Murrumba Downs STP Dakabin Murrumba Downs STP Griffin Murrumba Downs STP Griffin Murrumba Downs STP Mango Hill Murrumba Downs STP Dakabin Murrumba Downs STP Mango Hill Murrumba Downs STP Strathpine Brendale STP Kedron Brook Murrumba Downs STP Dakabin Murrumba Downs STP Mango Hill Murrumba Downs STP Griffin Murrumba Downs STP Kallangur Murrumba Downs STP Griffin Murrumba Downs STP Griffin 2014 $190, $242, $147, $1,068, $243, $279, $256, $514, $305, $840, $528, $73, $1,217, $1,119, $5,197, $1,736, $1,059, $808,164 Establishment Cost (Present 1/2/14) 142 Page 42 of 47

143 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) MDW-SPS-U-0012 Chermside Rd NORTH LAKES Upgrade pumps SPS- Murrumba Downs Pump Station PINE MDN181 STP Mango Hill 2015 $745,686 MDW-SPS-U-0005 Cairns Rd GRIFFIN Upgrade SPS-MDN118 Pump Station PINE Murrumba Downs STP Griffin 2015 $261,196 MDW-SPS-U-0010 Gympie Rd STRATHPINE Upgrade SPS-MDN166 Pump Station PINE Murrumba Downs STP Strathpine 2016 $162,702 BRD-SPS-U-0005 Chinook St EVERTON HILL Upgrade SPS-BRN261 Pump Station PINE Brendale STP Cabbage Tree Creek 2019 $345,094 MDW-SPS-U-0009 Beaufort St STRATHEPINE SPS-MDN165 Upgrade Murrumba Downs Pump Station PINE pumps STP Strathpine 2020 $477,600 MDW-SPS-U-0014 Peter St STRATHPINE Upgrade SPS-MDN162 Pump Station PINE Murrumba Downs STP Strathpine 2025 $196,153 MDW-SRM-N-0007 Bickle Road KALLANGUR Rising Main New RMN181 Rising Main PINE Murrumba Downs STP Mango Hill 2014 $8,135,826 MDW-SRM-N-0009 Greens Rd GRIFFIN Rising Main New RMN-F Rising Main PINE Murrumba Downs STP Griffin 2014 $177,279 MDW-SRM-N-0008 Richard Rd MANGO HILL Rising Main New RMN-179 Rising Main PINE Murrumba Downs STP Mango Hill 2014 $461,616 MDW-SRM-N-0010 Henry Rd GRIFFIN Rising Main New RMN-H Rising Main PINE Murrumba Downs STP Griffin 2014 $405,708 MDW-SRM-N-0012 Moreton Bay Rail Link - Enveloper Pipes Rising Main PINE Murrumba Downs STP Murrumba 2015 $970,000 MDW-SRM-N-0011 Brendale STP diversion to Murrumba Downs STP Rising Main PINE Murrumba Downs STP Petrie 2023 $18,000,000 MDW-STP-U-0002 MURRUMBA DOWNS STP -Upgrade Stage 2 (4ML/d) STP PINE Murrumba Downs STP Petrie 2022 $52,000,000 BRD-STP-U-0002 BRENDALE STP, Upgrade and Augmentation (Stage 4) STP PINE Brendale STP Albany Creek 2023 $93,114,943 MDW-STP-U-0001 MURRUMBA DOWNS STP Stage 3 Augmentation STP PINE Murrumba Downs STP Petrie 2023 $89,667,070 MDW-STP-U-0003 MURRUMBA DOWNS STP Upgrade NEW STP Murrumba Downs STP PINE STRATEGY STP Petrie 2029 $65,000,000 RED-SES-N-0015 McGahey Street ROTHWELL SES New SPS23X Emergency Storage RED Redcliffe STP SS $50,000 RED-SGM-N-0006 Emergency Storage EMS-07X (150kL) Emergency Storage RED Redcliffe STP SS $60,446 Page 43 of

144 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) RED-SES-N-0009 Woodcliffe Cr WOODY POINT Storage NewEMS10X (55kL) Emergency Storage RED Redcliffe STP SS $610,000 RED-SES-N-0011 Reef Point Espl SCARBOROUGH NEW ES SPS- RED001 Emergency Storage RED Redcliffe STP SS $552,636 RED-SES-N-0014 Sykes Street CLONTARF SES New EMS16X (100KL) Emergency Storage RED Redcliffe STP SS $515,755 RED-SES-N-0012 Grant St REDCLIFFE New ES at SPS-RED004 Emergency Storage RED Redcliffe STP SS $555,900 RED-SGM-U-0006 Hercules Rd KIPPA-RING Upgrade Gravity Main MWHGM-5 Gravity Main RED Redcliffe STP SS $486,000 RED-SGM-N-0007 Hercules Road KIPPA RING SGM New (750mm x 530m) 20X to 19X Gravity Main RED Redcliffe STP SS $969,506 RED-SGM-U-0002 Kippa St NEWPORT Upgrade Gravity main MWHGM-2 Gravity Main RED Redcliffe STP SS $210,510 RED-SGM-U-0009 Grant St REDCLIFFE Upgrade Gravity Main MWHGM-7 Gravity Main RED Redcliffe STP SS $14,332 RED-SGM-U-0005 Hercules Rd KIPPA-RING Upgrade Gravity Main MWHGM-3 Gravity Main RED Redcliffe STP SS $610,768 RED-SGM-U-0004 Nottingham St KIPPA RING Upgrade Gravity Main MWHGM-12 Gravity Main RED Redcliffe STP SS $1,197,384 RED-SGM-U-0010 View St WOODY POINT Upgrade Gravity Main MWHGM- 8 Gravity Main RED Redcliffe STP SS $66,880 RED-SGM-U-0008 Sykes Street CLONTARF Upgrade Gravity Main MWHGM-6 Gravity Main RED Redcliffe STP SS $10,000 RED-SGM-U-0007 Anzac Ave KIPPA-RING Upgrade Gravity main MWHGM- 14 Gravity Main RED Redcliffe STP SS $685,825 RED-SGM-U-0011 Hawthorne Street WOODY POINT Upgrade Gravity Main MWHGM-9 Gravity Main RED Redcliffe STP SS $224,105 RED-SPS-U-0015 Margate Pde REDCLIFFE SPS Upgrade SPS07X (Solidshandling Pumps) Pump Station RED Redcliffe STP SS $224,038 RED-SPS-U-0004 Grant Street REDCLIFFE SPS-RED004 Upgrade Pump Station RED Redcliffe STP SS $789,999 RED-SPS-U-0017 Humpybong Esp REDCLIFFE SPS-RED0005 Upgrade Pump Station RED Redcliffe STP SS $789,999 RED-SPS-U-0010 Landsborough Ave SCARBOROUGH SPS-RED002 Upgrade Pump Station RED Redcliffe STP SS $1,209,214 RED-SPS-U-0016 Flinders Pde SCARBOROUGH SPS-RED003 Upgrade Pump Station RED Redcliffe STP SS $1,275,170 RED-SPS-U-0007 Wastewater Pump Station SPS19X Pump Station RED Redcliffe STP SS $521, Page 44 of 47

145 Version Number June-2014 Schedule of Works Project ID Project Title Asset Class Region Catchment Year Establishment Cost (Present 1/2/14) RED-SPS-U-0014 Margate Prd MARGATE Upgrade SPS-RED007 (90L/s v 48m) Pump Station RED Redcliffe STP SS $283,908 RED-SPS-U-0013 Humpybong Espl REDCLIFFE Upgrade SPS-RED005 Pump Station RED Redcliffe STP SS $946,862 RED-SPS-U-0011 Nathan Rd KIPPA-RING Upgrade SPS-RED003 Pump Station RED Redcliffe STP SS $73,579 RED-SPS-U-0012 McGahey St REDCLIFFE Upgrade SPS-RED023 Pump Station RED Redcliffe STP SS $77,048 RED-SRM-N-0004 Sewer Rising Main-MWHRM-10 - SPS 05X - (300mm x 300m) Rising Main RED Redcliffe STP SS $1,530,000 RED-SRM-N-0005 Burpengary East STP diversion to Redcliffe STP Rising Main RED Redcliffe STP SS $27,335,527 RED-SRM-U-0003 Grice St CLONTARF Upgrade Rising Main 19X Rising Main RED Redcliffe STP SS $4,437,942 RED-SRM-U-0004 Oxley Ave REDCLIFFE Upgrade Rising Main RM0 Rising Main RED Redcliffe STP SS $4,416,490 RED-SRM-U-0005 Snook St CLONTARF Upgrade Rising Main Rising Main RED Redcliffe STP SS $153,972 RED-STP-U-0002 REDCLIFFE STP Rehabilitation Project (DBOM) STP RED Redcliffe STP SS $39,973,345 RED-STP-U-0003 REDCLIFFE STP Upgrade - Future Stage STP RED Redcliffe STP SS $105,000,000 Page 45 of

146 Version Number June-2014 Schedule of Works Appendix SW1 Water Supply Schedule of Works Maps Please refer to Page 46 of

147 Version Number June-2014 Schedule of Works Appendix SW2 Sewerage Schedule of Works Maps Please refer to Page 47 of

148 Appendix C Charges Schedule 148

149 Charges Schedule Service Tariffs Unitywater s charges for supply of water and collection and treatment of sewage (i.e. access and volumetric tariffs) are published on Unitywater s website com Connecting Customers to Water Supply and Sewerage Networks Charges for connection to Unitywater s water supply and sewerage networks are published on Unitywater s website www. unitywater.com and include: a. Charges to connect new development to Unitywater s water supply and sewerage mains; b. Charges for supply and installation of property service infrastructure such as water meters and sewerage connection branches; and c. Fees for an application or request made under Chapter 4C of the Water Supply Services Amendment Act 2014 such as: i) Provision of Service Advice Notices; ii) Amending a Decision; and iii) Preparing and entering into Water Approval Agreements Provision of Trunk Water Supply and Sewerage Infrastructure Unitywater levies infrastructure charges for contribution to the capital cost of trunk water supply and sewerage infrastructure under the provisions of and the Queensland Government s State Planning Regulatory Provision for Adopted Charges. The contribution rates, method of calculation of infrastructure charges and breakdown of the charges between Unitywater and the Participating Councils are prescribed in resolutions of the Unitywater Board and Participating Councils. These resolutions may be accessed through the links set-out in Table C1 below: Table C1 Adopted Infrastructure Charges Resolutions Local Government Area Moreton Bay Regional Council Links: Unitywater Board Resolution gov.au/general.aspx?id=59141 Sunshine Coast Regional Council Link: sitepage.cfm?code=adopted-charges Noosa Shire Council Link: au/infrastructure-charges 149