Quality Transformation for future in the evolving world. Srijith Sreenivasan

Transcription

1 Quality Transformation for future in the evolving world Srijith Sreenivasan 1

2 CEO s expectation of disruption 2

3 Focus on technology driven innovation Technology continues to be at the forefront Areas where CEOs plans to make high investments over the next three years CEOs believe that technology is likely to be one of the top-two factors impacting the growth of their organisation in the next three years 82% Digital infrastructure 82% Physical infrastructure Technology is likely to be one of the top-two factors impacting the growth of their organisation in the next three years 85% Internet of things Top areas where CEOs plans to make technology investments over the next three years 85% 80% Data analytics tools Cognitive technologies 65% Robotics process automation 69% Innovation (new products / services) 69% Regulatory compliance 63% Emerging technologies Source: KPMG India CEO outlook

4 Navigating through Geo-political environment The current state of geopolitical environment is pushing organisations to have a re-look at their growth plans and re-strategise to build organisations that are resilient to geopolitical risks 53% of the CEOs believe that the impact of the current ambiguity in the global political landscape has had an unprecedented impact on their organisations 88% of the CEOs believe in better growth prospects for India compared with that of the global economy in the medium-term 41% CEOs are reassessing their global footprints as a result of the changing pace of globalisation and protectionism 44% CEOs are prioritising India for growth 72% Recruiting new skills/specialists 77% Spending more time on scenario planning According to the survey, approximately 21 per cent of the CEOs are most concerned about the impact of geopolitical risks. They acknowledge global and domestic economic factors impact their growth significantly, and one in two CEOs believe that the current geopolitical landscape has impacted their organisations like never before 4

5 The implication 5

6 Industry expectations Faster time to market Everyday competition Shrinking development and manufacturing cycle Increased need of contextual awareness Early mover advantage No prize for second position Innovation only way to thrive You could be competing against machines Competition could seldom be from your same industry Deploy as you develop RPA and 3D printing Your org, Customer s industry org Customer s Customer s org industry Customer s Org industry industry regulations government regulations 6

7 Organizational expectations People Process Technology Do it right first time Do it on-time every time Delivery Excellence Do it efficiently within budget Gen Y and Z: Behavioral differences Digital Entrepreneurs Multi-taskers Seeks involvement and empowerment Simplicity in transactions Seamless End-to-end Engine that drives digital transformation Integration with multiple platforms Data integrity Demands instant access to product and services CTQs: Efficiency, Security, Adaptability Transformation from legacy systems 7

8 Disruptions Are we prepared? 8

9 Changing industry landscape Shift from plain vanilla solutions to customized solutions Lack of new job creation due to cost arbitrage Export markets being protectionists Competition from companies, countries, technology and machines 9

10 Disruptions affecting Quality: External Automated processes Cost arbitrage and competition with developing economies 3D printing and mass manufacturing Self diagnosing and self healing systems Changing manufacturing and service operating models 10

11 Disruptions affecting Quality: Internal People factor: Less exposure in shop floor Solutions based on theory that worked 30 years ago Lack of creativity and innovation Inability to feel consumer experience Passive approach to delivery s pain areas 11

12 transform? How should quality transform? 12

13 Evolution of Quality Quality 4.0 Stages Quality Control Testing Inspection Quality Assurance Defect Prevention Cost of Quality Audits and Reviews Quality Management Process improvements Management systems Business Excellence Effectiveness and Efficiency Defect Elimination Adaptability and Agility Uncertainty is the only certainty Self Governing and Self Sustained Systems Integrated Early Warning Systems Focus Discipline Standardization Regulatory Compliance Continual Improvement Transformation Craftsmen/Foremen Engineering Process Groups CXOs and Customers Driven by Quality department Self-directed teams 13

14 Difference in approach Month 1: Dumping department dumps pipes by the side of the road for several kms Month 2: Digging department digs the road for several kms Night 1: Dumpers, Diggers, Fixers, Gravelers, Asphalters all work together & finish 50 mtrs of road. Road is ready for use next morning. Goal: Repaired road Month 3: Fixing department fixes pipes for several kms Month 4: Gravel department pours gravel for several kms Month 5: Asphalt department puts asphalt for several kms Night 2: Dumpers, Diggers, Fixers, Gravelers, Asphalters all work together & finish another 50 mtrs of road. Road is ready for use next morning. Goal: Reaching destination faster Night 3: Dumpers, Diggers, Fixers, Gravelers, Asphalters all work together & finish another 50 mtrs of road. Road is ready for use next morning. 14

15 Paradoxes to be addressed Leaders of excellence? Followers of delivery? Quality Technology Models and certifications Internal improvement Process compliance Product Quality 15

16 Skill transformation Learn Analytics Customer Experience Creativity Problem solving Relationship management Business thinking Unlearn Checklist based QA Over importance on rituals Box solutions 16

17 The transformational role of Quality Process Compli ance Custom er Centric ity Contrac tual Complia nce Delivery Excellence Defect Reducti on Value generati on Business trend setting Built in Quality (BIQ) Audits, Work-product Reviews, Facilitation, Process Trainings Dedicated Quality Department Self diagnosing systems, Automated Warning Core Product Systems, Digital Quality QA Development, Co-Create Support & Services Value Quality Integral part of delivery 17

18 What can we offer? Engineers make the world Doctors heal the sick Managers plan, organize and direct Quality professionals make the world a better place 18

19 We make the world a better place Fly safer Drive faster Live well Eat healthier Learn quicker Entertain better Work smarter 19

20 Quality manifesto for vision 2020 Intent over Approach We see the bigger picture! Trailblazing over Trailing We lead the way! Vivacity over Passivity We demonstrate passion in everything we do! Clarity over Clutter We see through complexity! Excellence over Mediocrity We strive for the best! 20

21 Thank you! Srijith Sreenivasan 21