Knowledge Operations Management Career Field

Transcription

1 Knowledge Operations Management Managing information from construction to destruction to support the Air Force Mission. Knowledge Operations Management Career Field Tasks: MSgt G. Michele Houston

2 WHAT IS KNOWLEDGE OPERATIONS MANAGEMENT? 2

3 Knowledge Operations Management Deploys, sustains, and manages data, information, and knowledge-sharing services in a fixed and expeditionary environment. Includes planning, coordinating, sharing, and controlling an organization s data and information assets. Manages enterprise technologies to capture, organize, and store tacit (personal know-how) and explicit (recorded) knowledge. Task:

4 WHAT DOES THAT MEAN? 4

5 Knowledge Operations Management Deploys, sustains, and manages data, information, and knowledge-sharing services in a fixed and expeditionary environment. Includes planning, coordinating, sharing, and controlling an organization s data and information assets. Manages technologies to capture, organize, and store tacit (personal know-how) and explicit (recorded) knowledge. Post information to enterprise locations utilizing current tools. Train users on enterprise tools to make their processes more efficient. Task:

6 Wing KOM KOM at this level Develop and implement policy to manage information throughout it s lifecycle. Provide centralized services Official Mail Publications and Forms Management Enterprise Information Management Air Force Portal SharePoint Services Records Management FOIA PA They must continually plan to ensure sustainment of these programs Task:

7 Client Support KOM KOM personnel are often imbedded: Group level Command Support Staff Staff Support Sections (i.e. Public Affairs) Provide internal customer support for KOM programs. Responsible for information created, stored, used and disseminated by their areas. Task:

8 READ CFETP 3DOX1, PART 1 8

9 Part 1 of Your CFETP Part I provides information necessary for overall management of the specialty. Section A explains how everyone will use the plan; Section B identifies career field progression information, duties and responsibilities, training strategies and career field path; Section C associates each level with specialty qualifications (knowledge, education, experience, training and other); Section D indicates resource constraints (e.g., funds, manpower, equipment, facilities); and Section E identifies transition training guide requirements for SSgt through MSgt. Task:

10 DUTIES AND RESPONSIBILITIES 10

11 Duties/Responsibilities The duties and responsibilities of knowledge operations managers are arranged below starting with items that generally apply to all skill levels within the AFSC and proceeding to items that apply to higher skill levels. Performs Data Management Performs Information Management Functions Manages Knowledge Services Task:

12 Duties/Responsibilities Performs Data Management Manages process of planning, coordinating, managing, sharing, and controlling organization s data assets. Updates or uses data vocabularies and metadata catalog, enabling data to be accessed, tagged, and searched regardless of physical location, media, source, owner, or other defining characteristics. Categorizes and specifies how to represent objects, concepts, and other entities based on relevance and application to support specific organizational objectives. Task:

13 Duties/Responsibilities Performs Data Management (Cont d) Structures data and information for a specific purpose in a specific context for collaborative groups of users who must exchange information in pursuit of their shared goals, interests, missions or business processes. Manages databases for the storage, modification, and retrieval of information to produce reports, answer queries, and record transactions. Uses or assists users with using authoritative data sources, data services, and presentation layer to deliver information to support processes. Task:

14 Duties/Responsibilities Performs Information Management Functions Conducts information analyses to determine proper flow and life-cycle management of information, regardless of medium. Operates information systems to create, collect, process, disseminate, use, store, protect, and dispose of information. Develops, provides, and educates users on workflow capabilities and tools to comply with structured electronic processes and flexibility to create/develop ad hoc courses of actions. Manages timeliness, accuracy, and maintenance of published content. Task:

15 Duties/Responsibilities Performs Information Management Functions (Cont d) Approves and publishes content through automated publishing tools. Oversees organizations compliance and management of AF Portal and collaboration tools. Manages publications and forms development, design, control, storage, acquisition and dissemination. Provides guidance to ensure publications and forms meet prescribed style, format, and legal and statutory requirements. Focal point for Internet and management and use policies. Creates manual and electronics file plans. Task:

16 Performs Information Management Functions (Cont d) Applies file cutoff procedures and disposes of and retrieves records. Operates and manages records information management system and records staging areas. Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply. Provides guidance and assistance on common, standard electronic communications applications and establishes policy, processes, and procedures for document management, collaboration, and workflow. Duties/Responsibilities Operates Official Mail Center. Task:

17 Duties/Responsibilities Manages Knowledge Services Serves as consultant/liaison for overall data, information, and knowledge planning and integration; identifies and analyzes data, information, and knowledge requirements to facilitate delivery of decision-quality information to commanders. Uses and manages technologies to capture, organize, and store activities/experiences, leveraging collaborative knowledge across disparate organizations. Task:

18 Duties/Responsibilities Manages Knowledge Services (Cont d) Promotes interaction among two or more individuals encompassing a variety of behaviors, including communication, information sharing, coordination, cooperation, problem-solving, and negotiation. Assesses, develops and manages desktop commonoperating pictures/dashboards. Task:

19 Duties/Responsibilities Base Level Functional Manager Appointed by the senior communications and information officer (normally the communications squadron commander). The 3D0XX FM is the SCX Branch Chief and will oversee all AFSCs under their purview. (See Note in Outline panel.) Task:

20 Duties/Responsibilities Base Level Functional Manager (Cont d) The Wing Senior Knowledge Manager (3D071) will: Assigned collateral responsibility for training, classification, utilization, and career development of enlisted Knowledge Operations Management personnel. Ensures depth and breadth of career field training, experience, and development by rotating Knowledge Operations Management Airmen through a variety of jobs, duty positions, activities, and/or organizations. Communicates and coordinates with MAJCOM 3D0XX Functional Manager. This position serves at the operational level. Task:

21 Duties/Responsibilities Chief Enlisted Manager (CEM) Manages system analysis and design, programming, systems operation and maintenance, resource management and security management. Directs activities for installing, maintaining, repairing, overhauling, deploying, and modifying cyberspace systems and equipment platforms. In addition, manages and directs network warfare operations in garrison and at deployed locations by performing duties to develop, sustain, and enhance network and electromagnetic capabilities to defend national interests from attack and to create effects in the cyberspace domain to achieve national objectives. Tasks Covered:

22 Duties/Responsibilities Chief Enlisted Manager (CEM) (Cont d) Ensures personnel are trained, equipped, and available to perform the assigned mission. Communicates and coordinates with MAJCOM Functional Manager. This position serves at the operational level. Two unique CEM positions are: MAJCOM Functional Manager (MFM) for Cyber Operations Air Force Career Field Manager (AFCFM) for the Cyber Operations Career Field. Tasks Covered:

23 KOM CORE COMPETENCIES 23

24 KOM Core Competencies Core Competency an integrated bundle of expert knowledge and organization skills inherent to a particular career field which makes a disproportionate contribution to the success of providing the right skills needed for military operations, anywhere, anytime. As the AF reduces in size, you must have the skills to do the job and do it right. You receive training to maintain and upgrade your skills. Your KOM training began at Keesler AFB when you attended KOM apprentice course. As the previous slides indicate, our responsibilities are extensive! Tasks Covered:

25 3D0X1 AFSC Core Competencies Tasks Covered:

26 Core Competencies Breakdown Information Management Electronic Communication Management Air Force Portal Management & Electronic Management Tools Records Management Publications and Forms Management Freedom of Information Act Computer Applications Official Mail Management Tasks Covered:

27 Core Competencies Breakdown Data Management Services Orientated Architecture/Environment Database Management Knowledge Management Handle, direct, govern, or control natural knowledge processes Capturing, organizing, and storing knowledge and experiences of individuals within an organizations Tasks Covered:

28 QUALIFICATIONS 28

29 Qualifications Our CFETP, Part I, Section C, contains specialty qualifications for each skill level: Knowledge Relationship of data, information and knowledge Information life cycle policies and procedures FOIA, PA and Document Security Education Completion of high school Additional courses in business, English Composition, computer science/applications desirable Experience Training Completion of KOM initial skills course is mandatory for award of 3D0X1 Other Tasks Covered:

30 Qualifications Apprentice (3-Skill Level) Tasks Covered:

31 Qualifications Journeyman (5-Skill Level) Tasks Covered:

32 Qualifications Craftsman (7- Skill Level) Tasks Covered:

33 Qualifications Superintendent (9-Skill Level) Tasks Covered:

34 Questions? Contact MSgt Michele Houston x