Lori. The new VUCA world: How to Create Alignment for Stability8/15/2017. Lemons! Out of. HR Topics. Making lemonade. Lori Kleiman, SPHR SHRM-SCP

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1 The new VUCA world: How to Create Alignment for Stability SHRM-SCP Web : lori@hrtopics.com Phone: Tweet Lori Making lemonade Out of Lemons! Family Business HRpartners Gallagher Masters Degree SPHR SHRM-SCP LK1 What is VUCA + Prediction about future impact? Complexity Multiple key decision factors Ambiguity Lack of clarity about meaning of an event Volatility Rate of change Uncertainty Unclear about the present Available Data + SHRM-SCP1

2 /15/2017 What is VUCA Volatile The situation is understandable, but not predictable Nature, speed, volume and magnitude of the change are great Uncertain Understanding of impact does not exist, Information is readily available Lack of ability to predict Complex Many interrelated parts; can be predicted, but massive impact Chaos meets issue management Ambiguous There is no previous experience we don t know what we don t know Hazy reality and mixed meanings LK [3]1 Where do you see your organization? Volatile Uncertain Complex Ambiguous VUCA s impact on the way we approach business Reframing challenges that face the business SWOT analysis for the future Combination of what you know and what you are able to predict SHRM-SCP2

3 SCAILES Framework Systems Complexity Adaptive Innovative Learning Emergence Strategic Social Media allows trends to scale at speeds never seen before Credible Activist Human Capital Curator Culture and Change Champion Technology and Media Integrator Strategically Positioned Analytic Designer & Interpreter Total Reward Steward Compliance Manager Effective HR Partners SHRM-SCP3

4 Strategic Executive who is Action oriented and Tech savvy Leadership in a VUCA world Inspiratio nal Paradigm Shifter Unleash the full potential of your team Motivatin g Move beyond the norm Focus on what drives your organization Return on Investment Market Share Industry leader Product development Risk diversification SHRM-SCP4

5 Strategic drivers that determine growth and engagement Culture Price Place Connect Creation Promotion Product Collaborate Leadership Tactics from US Army Colonel Eric Kail Communicate Clearly Ensure intent is understood Volatile Get fresh perspective Be Flexible Uncertain Develop Collaborative Leaders Value interim solutions Complex Active Listening Incremental dividends Ambiguous Impact on our people National turnover rate is currently at 23.6 %, and is expected to rise (Bureau of Labor Statistics) 60% of new leaders underperform in their first two years (Business Wire) 70% of variance in employee engagement is due to interactions with managers (Gallup) 43% of workers report they don't feel valued by their employers (Career Builder) SHRM-SCP5

6 Tweet your Business trends impacting HR Concern over skills gap Top quality for Leadership honesty 38% of workforce is MANAGED by millennials 34% of American workforce are freelance! Which of these do you face? Finding talent aligned with our new work Gig economy Issues with diversity in the workplace Retaining top talent Developing our employees Lori Kleiman, SPHR SHRM-SCP Lori Kleiman,

7 LK [4]1 Organizational Design Beats me Empowerment Matrix Structure I ll decide! Gotta ask my boss LK [5]1 Employee Development Assess job fit before promotion Define what a leader looks like Transition programs Ongoing Blended learning Diversity SHRM-SCP7

8 HR To p ics The new VUCA world: How to Create Alignment for Stability LK [6]1 Gig Economy Communication High Potential Competencies Behavor Potential Performance Ambition Talent Engagement Organizational Strategic Initiatives SHRM-SCP8

9 LK [7]1 Beyond Traditional Training Modification of Current Job Self Directed Development External Experiences Stretch Assignments Individualized Feedback Learning Events Goal Setting Key drivers of corporate success Defining acceptable ROI Honest reflection of future Walk a mile in your CEO s shoes SHRM-SCP9

10 Influence is key not position or title Communicate Communicate Communicate Inspire with Emotion Convince with LOGIC SHRM-SCP10

11 Communication competencies Direct Reliable Understand ing Trustworth y Tips Redefine success Keep learning Accept multiple options embrace both rather than either or Embrace risk Keep ego(s) in check Be open to everyone and their ideas Let go what you can t control We all win together SHRM-SCP11

12 Lori Kleiman SPHR SHRM-SCP Web : Connect on linked In! SHRM-SCP12