A D M I N I S T R AT I V E G U I D E

Transcription

1 HOUSEKEEPING A D M I N I S T R AT I V E G U I D E

2 2009 Comprehensive Loss Management, Inc. This material is the property of CLMI Safety Training and may not be reproduced or distributed in any manner. When permitted, you may print a single copy of this material for your personal use.

3 Housekeeping Instructions Instructions Welcome To The Safety Program! This is one in a series of comprehensive programs that provide unique safety solutions for companies faced with limited time, money and resources. This program is designed to provide a step-by-step, color-coded guide for individuals with limited knowledge of safety management, training or compliance. The program is written in an uncomplicated, easy-to-follow style. Clear and simple explanations of the topic are included, and the Take A Closer Look sections provide more detailed information. The program has the following sections: Introduction This section provides information on the topic and the training benefits for your company and employees. The program s goals are defined as well as how these goals can be incorporated into your safety training efforts. How To Comply This section explains the steps you can take to help employees avoid injuries and reduce related costs to your company. Written Program This section includes a sample written program along with forms that will help you customize the written program to fit your company s needs. Training OSHA compliance also requires employee training. This section provides a complete training guide and tools, including these materials: An Instructor Guide that provides objectives, discussion questions, training techniques and follow-up activities to support the trainer in conducting an effective training session. A video that provides important information to employees in an effective and interesting style. Designed to educate employees on information that may be unfamiliar to the trainer, the video takes a positive, upbeat approach that s entertaining as well as informative. An Employee Handbook that provides information for employees during training and also serves as a reference tool after training has been completed. A Learning Exercise to test employees knowledge and determine their level of understanding about the topic. AGlossary Of Terms Overhead transparency templates. Page i

4 Housekeeping Instructions All of the programs in this series have been developed by Certified Safety Professionals (CSPs) with backgrounds in safety training and compliance for all types of industries. This unique package is the most effective and easy-to-use program available, guiding the program administrator step by step through the safety and compliance requirements. UNDERSTANDING THE SYMBOLS Take A Closer Look This symbol identifies material that provides a more detailed explanation of the summary information given previously. The Note This symbol identifies information that the reader should take note of or refers the reader to another section in the manual for additional information. Caution This symbol indicates important points in the program that the reader needs to understand. Video Question Overhead Handbook Flipchart Helpful Hint Page ii

5 Housekeeping Instructions Table Of Contents Page # Introduction I-1 How To Comply H-1 Explanation Of The OSHA Standard H-1 How To Develop Your Housekeeping Program H-2 OSHA Standard 29 CFR a And b Written Program W-1 Written Program Development W-1 Housekeeping Written Program W-3 Recordkeeping W-6 Training T-1 Instructor Guide T-1 Delivery T-6 Training Tips T-13 Learning Exercise T-16 Glossary Of Terms T-18 Overhead Transparency Templates T , 2004 Comprehensive Loss Management, Inc. Page iii

6 Housekeeping Instructions The information contained in this program has been developed in good faith and is believed to present good safety principles. CLMI and all other participating organizations make no representations or warranties as to the completeness or accuracy thereof. Persons using this information must make their own determination as to its suitability for their purposes in support of their own safety programs. CLMI and all other participating organizations are in no way responsible for damages of any nature resulting from the use of this information. Technical expertise provided by: Richard R. Johnson, CSP Richard A. Pollock, CSP Page iv 1994, 2004 Comprehensive Loss Management, Inc.

7 Housekeeping Introduction Introduction Housekeeping Clean up your room! As children, that s something we probably all heard time and time again. We may not have understood the reason our parents wanted us to pick up our toys, make our beds and so on. We may have thought they just wanted to give us something to do busy work that didn t have any real purpose. Many employees look at housekeeping in the workplace the same way. They don t see any reason for keeping the workplace clean and may feel that it s just busy work. But in reality, housekeeping is one of the most basic and important safety measures you can take. A workplace that s free of debris where tools and equipment are easily accessible and where aisles and walkways are clear is a workplace that s many times safer than one where housekeeping is ignored. In addition, having a neat, clean, squared away workplace gives the appearance that everything is under control that everyone knows what he or she is doing and that the job is getting done right. That kind of workplace conveys the image that quality is present in the people, the products and the processes. Housekeeping practices can help show customers and employees that a standard of excellence is being met. The key to housekeeping is attitude: Everyone management, supervisors and employees must take housekeeping seriously and see it as an important part of their jobs. This guide is designed to provide a step-by-step approach to developing a housekeeping program for your company. This program will help you train employees to understand the importance of housekeeping and to implement methods to help keep the workplace clean and safe. Page I-1

8 Housekeeping Introduction The outcomes of your housekeeping program will be as follow: Identification of the housekeeping hazards in your workplace Creation and implementation of housekeeping methods Well-trained employees who understand and practice good housekeeping methods By creating a program for housekeeping in the workplace, you can help everyone understand the importance of keeping the workplace clean and increase everyone s safety. For additional information about housekeeping, you can consult the following: Industry trade groups or other similar organizations Your safety equipment supplier Your insurance company s loss-control department Consultants and safety councils Local fire marshal Page I-2

9 Housekeeping How To Comply How To Comply This section contains the following topics: Explanation Of The OSHA Standard How To Develop Your Housekeeping Program OSHA Standard 29 CFR a and b Explanation Of The OSHA Standard The Occupational Safety And Health Administration (OSHA) has established Standard 29 CFR a and b covering housekeeping in the workplace. You ll find the complete standard following this section. This OSHA standard outlines specific steps that must be taken to keep the workplace clean and employees safe. These are the key requirements of the standard: All areas of the workplace must be kept clean and orderly. Floors must be kept clean and as dry as possible. The workplace must be kept free of protruding nails, splinters, holes and loose boards. Aisles must be kept clear and marked. This guide will help you create a written housekeeping program that outlines many methods for keeping the workplace clean and safe. In addition, training employees on the importance of housekeeping and the specific methods to use is important to maintain a safe working environment. We ll go through a detailed, step-by-step process for creating a written program in the section following the OSHA Standard. OSHA has specific housekeeping requirements for some operations. For additional information, see the OSHA standards for operations that are performed in your workplace. Page H-1

10 Housekeeping How To Comply Housekeeping Definitions To help you understanding housekeeping and the requirements of the OSHA standard, here are some basic definitions: Housekeeping: The management of work areas and tasks in order to maintain cleanliness and to improve safety. Housekeeping Hazards: Work areas and tasks that have the potential to cause personal injuries and property damage; common sources of hazards are lack of cleaning and lack of proper storage. Housekeeping Inspection: Asystematic review of a work area or task to identify housekeeping hazards; this review is best performed using a checklist that identifies the main hazards in the work area or task. Housekeeping Methods: The means used to reduce or eliminate housekeeping hazards and thus improve workplace safety and cleanliness, including prevention, cleaning, and storage. How To Develop Your Housekeeping Program Developing a housekeeping program is an important step toward making the workplace clean and safe. Having a written program will help you implement housekeeping methods and make sure that everyone understands his or her responsibilities for workplace housekeeping. A solid housekeeping program can help you do these things: Increase productivity. Prevent injuries. Improve efficiency. Maintain clean and sanitary conditions. Prevent fires. Enhance space utilization. Improve process flow. Reduce product damage. Project a professional, high-quality image. Here are the steps you need to take: STEP 1) Identify Workplace Housekeeping Hazards STEP 2) Establish Housekeeping Methods STEP 3) Provide Employee Training STEP 4) Keep Accurate Records Page H-2 We ll go through each of these steps one by one, taking a closer look at the important information you ll need to know as you develop your program.

11 Housekeeping How To Comply STEP 1) Identify Workplace Housekeeping Hazards The first step is to determine what types of housekeeping hazards are present in your workplace. This can be accomplished simply by walking around the workplace and taking note of areas where good housekeeping methods should be used to prevent accidents and keep employees safe. There are two major causes of housekeeping hazards: Lack of cleaning Lack of proper storage Lack Of Cleaning Many problems in the workplace are caused by a lack of cleaning. Dirty tools don t work as well as clean tools. Clutter in work areas makes it difficult to move around, wasting time and effort. Dust-covered equipment can reduce efficiency and create a fire hazard. In addition, work areas that aren t clean and neat can pose hazards to employees, including the following: Blocked exits, walkways, vents and warning signs Debris in walkways causing slips, trips and falls Some signs of lack of cleaning are as follow: Piles of trash Blocked pathways Accumulations of dust and dirt General disorder Dirty tools Spilled materials Dusty or dirty equipment Oil, grease or water on floor Sharp, protruding objects Page H-3

12 Housekeeping How To Comply Lack Of Proper Storage A lack of proper storage can also cause housekeeping problems. When tools and materials are not stored properly, employees can waste time searching for them. Parts can be lost or damaged, and customer orders can be delayed. Improperly stored materials can pose several types of hazards to employees: Fire hazards Hazardous material exposure Toxic contamination hazards Slips, trips and falls Some signs of lack of proper storage include the following: Disorganized in-process materials Pathways blocked by materials No specified tool storage area Scrap materials Open containers Fire Hazards Among the biggest dangers caused by lack of housekeeping are fire hazards, such as these: Improperly stored combustibles Rags contaminated with combustible or flammable liquids left lying around or in uncovered containers Spilled combustible liquids Piles of boxes or other combustibles Accumulations of dust Housekeeping Inspection A good way to identify the housekeeping hazards in your workplace is to complete a housekeeping inspection. This can be done either by area or by task. A housekeeping inspection can be done using a checklist that covers the main housekeeping hazards that may be present in each area or task. A form for completing a housekeeping inspection can be found in the Written Program section. Page H-4

13 Housekeeping How To Comply STEP 2) Establish Housekeeping Methods Once you have identified areas or tasks that pose housekeeping hazards, the next step is to establish methods that will remove the hazards and keep the workplace clean and safe. Three major housekeeping methods can be used to reduce or eliminate hazards in the workplace: Prevention Cleanup Storage Prevention The first element of housekeeping is prevention. By planning and taking steps to prevent clutter and debris from accumulating, you can make housekeeping efforts a lot easier. An important factor in prevention is to provide so-called landing places for materials and products during work-process flow. For instance, allocate floor space for raw materials storage as it enters the workplace, staging areas for work-in-process and space for the storage of finished product before it is shipped out. Another area where prevention can make a difference is in scrap materials. Make sure that any usable scrap material is properly stored and that unusable scrap is disposed of properly. When practical, scrap material that has been contaminated with combustible or hazardous material should be drained or spun out to remove the contaminant before disposing of the scrap. This will help prevent ground contamination. If scrap is stored outside, make sure the containers are covered to prevent water from coming into contact with the scrap and then contaminating the ground. Page H-5

14 Housekeeping How To Comply If the workplace contains material conveyance equipment (such as conveyor belts and forklifts), make sure that the equipment is in good working order and isn t leaking. This will help prevent spilling or dropping fluids and other materials. If the workplace has hoses or electrical extension cords, provide retractable reels or use hangers to suspend them from the ceiling. Doing so will keep them from cluttering up the area and prevent injuries caused by tripping over hoses and cords. Prevention Methods Use these methods of prevention to help you keep the workplace clean and safe: Provide adequate space and containers for trash and recyclable materials. Provide safe storage for combustible waste materials, and establish a schedule for safe collection. Schedule cleanup of dust accumulations from overhead pipes, beams and machines at regular intervals. Make cleanup a daily routine by setting aside time at the end of the workday or shift and providing the materials necessary, such as brooms, dustpans and vacuums. Look for cleanup problems and control them at the source. For example, if you have saws that create sawdust, install dust collectors on the saws to pick up the sawdust as it is produced. Provide ventilation systems to remove dusts and other airborne contaminants. Make sure aisles and walkways remain clear by marking them with paint or tape. Provide adequate workspace by marking No Clutter areas with signs or floor markings. Keep corners clear of debris by painting them white. Discourage the accumulation of scrap and other waste materials ( Use it or lose it ). In areas where materials could be spilled, have procedures and equipment in place to quickly clean up. Inspect all storage areas and containers regularly, and promptly fix any leaks and other damage. Designate areas for incoming materials so that they aren t unloaded in work areas or blocking roadways, walkways, vents, warning signs or emergency equipment. Identify scrap or recycling vendors for all waste materials and unused equipment. Page H-6

15 Housekeeping How To Comply Cleanup Cleanup should be considered a regular part of every job, shift and workday. Have employees get in the habit of regularly cleaning their work areas throughout the day, as needed. At a minimum, cleanup should occur at the end of the workday or shift. Cleaning up as you go is more efficient than cleaning up only at the end of the day. For example, if a material is spilled at the beginning of the work day and isn t cleaned up immediately, it may be repeatedly tripped over and spread through the work area. Not only will this increase the hazard, but it will create a more difficult cleanup job later. Provide the time and materials necessary for cleanup, and make sure that adequate space and containers are provided for trash disposal and recycling. Also provide special containers for any hazardous waste or combustible materials that accumulate in the workplace. Cleanup Methods Use these methods for cleanup to help you keep the workplace clean and safe: Clean up as you go; when you have completed one task, clean up the area before leaving or starting the next task. Clean floors, walls, ceilings and light fixtures regularly to maintain safe conditions. All machines and equipment should be cleaned on a regular basis to maintain performance and reduce hazards. Anything that could cause a slip, trip or fall should be cleaned up immediately. Clean up liquid spills completely and as quickly as possible. Don t just cover the spill and leave the area. Hazardous material spills should be cleaned up by trained employees wearing the appropriate Personal Protective Equipment (PPE). Whenever a leak has occurred, find the source of the leak and stop it. Return tools and materials to their proper storage locations when they are not being used. Usable scrap should be stored in a designated location. Unusable scrap should be disposed of immediately in the proper container. Trash collection areas should be designated, easily accessible and adequate for the amount of trash accumulated. Provide adequate cleaning tools and materials for each work area. Encourage employees to look for ways to minimize trash by controlling it at the source, reducing waste and reusing scrap. Page H-7

16 Housekeeping How To Comply Storage Storage is another key to effective housekeeping in the workplace. Having designated storage areas, racks and cabinets for all tools and materials will help organize the workplace and make it easier to get the work done. Storage Methods Use these methods for storage to help you keep the workplace clean and safe: Provide space for tool storage. Paint tools a different color for each department. Paint tool racks and holders a contrasting color as a reminder to employees to return tools to storage. When stored on a rack, the space directly behind each tool should be painted or outlined in color to call attention to the missing tool. Provide space for materials storage. Set guidelines for what is and isn t reusable scrap. Then provide designated storage space for reusable scrap, organizing it so that employees can easily and quickly find what they need. Have separate storage areas for raw materials, work-in-process and finished goods. Designate storage areas by painting the floor and labeling racks and cabinets. Hazardous materials should be stored in safe, sealed containers and properly labeled. Hazardous waste should be collected and stored in safe, sealed containers and disposed of properly. Make sure that employees handling hazardous waste wear the appropriate PPE. Use retractable reels for hoses and electrical cords. Flammable liquid storage cabinets should be conveniently located in the work area. Page H-8

17 Housekeeping How To Comply STEP 3) Provide Employee Training Make sure that all employees understand housekeeping in the workplace by conducting training. In order to help keep the workplace safe and orderly, employees need to understand why housekeeping is necessary and what they need to do in their own work areas. Your training should cover the following points: Purpose of housekeeping Housekeeping hazards in the workplace Prevention methods Cleanup methods Storage methods Keep track of all housekeeping training by completing a Housekeeping Training Record, and keep those records on file. A form for recording training can be found in the Written Program section. Training is covered in more detail in the Training section. STEP 4) Keep Accurate Records Be sure to keep accurate records of all housekeeping activities in the workplace. Forms for recording the results of workplace inspections and training are provided in the Written Program section. Page H-9

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19 Housekeeping Written Program Written Program This section contains the following topics: Written Program Development Housekeeping Written Program Recordkeeping Written Program Development Although having a written program is not specifically required by the OSHA Standard, it is still an excellent way to make sure that employees are aware of housekeeping hazards in the workplace and using the proper methods for cleaning and storage. A written program also assigns responsibilities to people in your organization, which will improve accountability for housekeeping activities. The written program should include the following elements: Identification of housekeeping hazards in the workplace Prevention methods Cleanup methods Storage methods Employee training To be effective, a written housekeeping program needs to clearly identify the following: Key personnel who have responsibility for each segment of the program How housekeeping hazards will be identified How hazards can be prevented How cleanup will be performed How storage will be organized How training will be performed Procedures to evaluate and update the program How records will be kept Developing a written program is important for several reasons: To ensure consistent implementation of all elements of the safety program To clearly define and present expected outcomes, methods and individual behaviors To provide a basis for succession of the program through personnel changes To provide a basis for training new employees To provide documentation for regulatory agencies and clearly present the program s elements and the logic behind its development Page W-1

20 Housekeeping Written Program To save time by documenting the best methods, resources, vendors and equipment needed to ensure safe processes To give employees the recipe for implementing the program The written program should identify the following: Who is responsible for tasks within the program What steps are needed for safe operation What equipment is used, how it is used, where it is purchased, who is responsible for purchasing it, where it is stored and how it is issued to employees The following sample written program can help you develop a Housekeeping Written Program for your organization. It is designed to take you section by section through the complete process. Here s a closer look at each section: Purpose: This section describes the purpose of the written program and the employees, departments, operations and facilities to which it applies. This may include both nonemployees and contractors. Definitions: This section defines terms that are found in the written program. Responsibilities: This section identifies who is responsible for specific tasks within the program to ensure its success. Every program will have a variety of tasks or action items assigned to people in your organization. When the expectations of the program are clearly spelled out, each individual s accountability within it will be clearly established. Program Activities: This section describes the specific management directives (practices) that establish organization, responsibility, authority and standards and that are necessary to implement the program. Practices should be specific and factual, not procedural. They provide guidance on how particular matters should be handled. Attachments: This section includes forms and reports that document important program information. If you fill in the blanks in the sample written program with the names and titles of people in your organization and complete the forms that follow, you will have met the requirements of a written program. Page W-2 Read and verify that the information in this sample written program accurately represents your housekeeping program. Attach all forms to your written program.

21 Housekeeping Written Program Housekeeping Written Program Purpose The purpose of this program is to establish procedures for housekeeping at. Company Name This program supports compliance with the Occupational Safety And Health Administration Housekeeping Standard, as found in 29 CFR a and b. This program applies to all company employees. Definitions Housekeeping: The management of work areas and tasks in order to maintain cleanliness and to improve safety. Housekeeping Hazards: Work areas and tasks that have the potential to cause personal injuries and property damage; common sources of hazards are lack of cleaning and lack of proper storage. Housekeeping Inspection: Asystematic review of a work area or task to identify housekeeping hazards; this review is best performed using a checklist that identifies the main hazards in the work area or task. Housekeeping Methods: The means used to reduce or eliminate housekeeping hazards and thus improve workplace safety and cleanliness, including prevention, cleaning, and storage. May be reproduced by original purchaser. 1994, 2004 Comprehensive Loss Management, Inc. Page W-3

22 Housekeeping Written Program Responsibilities The Program Administrator Name & Title This person is responsible for these tasks: Issuing and administering this program and making sure that it satisfies all applicable federal, state and local requirements Providing training to employees on housekeeping Maintaining the training records of all employees included in training sessions Providing managers and supervisors with an inspection checklist for each department Auditing the company facilities for compliance with acceptable levels of housekeeping The Maintenance Supervisor Name & Title This person is responsible for these tasks: Managing any outside contracts for maintenance or janitorial services within the facility Providing the tools and equipment necessary to maintain good housekeeping standards within individual departments Managers and Supervisors These people are responsible for these tasks: Establishing consistent housekeeping standards in their departments Controlling the hazards associated with specific processes in their departments Ensuring that safe operations are maintained to prevent fires within their departments Ensuring that there is clear access to all emergency equipment and exits Employees These people are responsible for these tasks: Cleaning up their own areas Reporting hazardous situations Page W-4 May be reproduced by original purchaser. 1994, 2004 Comprehensive Loss Management, Inc.

23 Housekeeping Written Program Program Activities General Efforts will be made to clean up on a continuous basis throughout the day. Time will be provided at the end of the day to clean and straighten departments. Departments will be inspected weekly using the inspection form. All deficiencies will be corrected. All walkways, exits and access routes to emergency equipment will be kept clear of hazards. All spills will be cleaned up completely and immediately. All dust collection and scrap-handling equipment will be kept in good working condition. All scrap materials will be placed in containers and segregated according to type. All staging areas for work-in-process will be neat and orderly. All raw materials in stock will be stored in a neat and orderly fashion. All deficiencies in operations that could result in employee injuries will be reported to supervisors. Attachments Recordkeeping A Housekeeping Inspection Checklist B Housekeeping Training Record May be reproduced by original purchaser. 1994, 2004 Comprehensive Loss Management, Inc. Page W-5

24 Recordkeeping Training Recordkeeping Keep accurate records of all housekeeping training activities, recording all participants and training pertaining to this activity. A Housekeeping Training Record, which can be used for this purpose, is provided at the end of this section. Keep the results of workplace inspections, and document the efforts made to correct any hazards identified. See the form provided for this purpose. Forms Provided A Housekeeping Inspection Checklist B Housekeeping Training Record

25 Housekeeping Training Training This section contains the following topics: Instructor Guide Delivery Training Tips Learning Exercise Glossary Of Terms Overhead Transparency Templates Instructor Guide If you have never put on a training session before, there are some helpful hints following this guide. Putting On The Training Program Training is an important way to make sure all employees understand housekeeping hazards and methods in your workplace. All employees should be trained in the proper housekeeping methods for their work areas. Your housekeeping training will be more effective if you can motivate employees to want to educate themselves in how to avoid housekeeping hazards and help them see the training as an important and useful part of their jobs. The benefits of understanding housekeeping are as follow: Being able to recognize potentially dangerous housekeeping hazards Knowing how to prevent housekeeping hazards Knowing how to clean up work areas Knowing how to store tools and materials properly Having a cleaner, safer workplace Everyone learns in a different way. Some of your employees may learn quickly from the videotape and Employee Handbook; others may need more time and attention. Take time to answer all questions and clarify the information. Be sure to keep accurate records of all housekeeping training. Identify who was trained, the date of training, the instructor and the information covered. You will find a form that can be used for this purpose in the Written Program section. Page T-1

26 Housekeeping Training Training Materials This Instructor Guide is intended to be used with the following materials: Housekeeping Videotape Designed for employees exposed to housekeeping hazards in the workplace, the videotape covers the following: OSHA Housekeeping Standard 29 CFR a and b The importance of housekeeping Housekeeping hazards Housekeeping methods Employee Handbook Designed for participants in housekeeping training, this handbook covers the main points of the program: OSHA Housekeeping Standard 29 CFR a and b The importance of housekeeping Housekeeping hazards Housekeeping methods How To Comply Section Of The Housekeeping Safety Program Designed for the designated safety director or person responsible for the housekeeping program, the guide covers the following: OSHA Housekeeping Standard 29 CFR a and b Steps for establishing a housekeeping program Housekeeping information Page T-2

27 Housekeeping Training Using This Instructor Guide This Instructor Guide provides the following symbols to help you conduct the session: This symbol indicates that you should use the flipchart. This symbol indicates that you should ask a question. This symbol indicates that you should show an overhead. This symbol indicates that you should show the videotape. This symbol indicates that you should refer to the Employee Handbook. This symbol indicates that you should read the note for the instructor. Page T-3

28 Housekeeping Training Program Preparation The best way to ensure that you will conduct a successful training session is to be fully prepared. Here are some important preparation steps: 1. Identify the location of the room in which you will conduct the training. Ideally, the room should be quiet, well ventilated and well lit. 2. Schedule the session, and send out notices to managers, supervisors and participants. 3. Assemble the following materials (some will be optional, depending on your presentation plans): TV and VCR Videotape Copies of the Employee Handbook Pencils, flipcharts, markers Copies of the Learning Exercise (found at the end of the Training section) OPTIONAL: Overhead projector and overheads 4. Review all program materials thoroughly. Make notes of examples or discussion questions that pertain to your workplace. Anticipate questions that participants are likely to ask. 5. Review your Housekeeping Written Program. Highlight points that you want to emphasize. 6. Read the Employee Handbook. Highlight points that you want to emphasize. Decide whether you want to distribute the handbooks to participants before the session so they can review the materials. 7. Read through the Learning Exercise. You may want to add additional questions to verify that employees understand the unique hazards and procedures in your workplace. 8. Consider how you want to present the Learning Exercise. The purpose of the exercise is to check for understanding. It can be used as part of a group discussion, completed in small groups or filled out individually. It is not recommended that the exercise be used as a test. 9. Practice presenting the program. Page T-4

29 Housekeeping Training Program Presentation The following information is provided to help you present an effective training session. You may choose to present the program following a different format, but keep in mind that these instructions are designed to achieve certain objectives. It may be helpful to write key terms and their definitions on flipcharts before the session begins. Writing participant responses to questions on a whiteboard or flipchart is also helpful, so they can see as well as hear important information. Encourage employees to take an active role in their learning. Doing so will help keep the session interesting, increase participants ability to retain and use the information presented and allow you to check their understanding. Learning Objectives Upon completion of the program, participants will be able to do the following: Understand OSHA housekeeping requirements Understand your company s Housekeeping Written Program Understand the housekeeping hazards in your workplace Be able to implement housekeeping methods Preparation 1. Prepare all materials and test all equipment at least 1 hour before the session. This will allow time for any last-minute maintenance of the equipment. 2. Cue up the program so it s at the start point. 3. Have the word Housekeeping displayed on a flipchart. This will focus participants on the topic to be discussed. 4. Write the session agenda on a flipchart. This will help participants follow along. Page T-5

30 Housekeeping Training Delivery Welcome & Introduction Welcome participants to the training session. Introduce the topic of housekeeping. Display the agenda on a flipchart or overhead. Describe the agenda for the session: Introduction Housekeeping Video Discussion Of Housekeeping Hazards And Methods Employee Handbook Hands-On Demonstrations Learning Exercise Close Post the agenda, so participants can follow along during the session. Explain that housekeeping is one of the most basic and important safety measures you can take. A workplace that s free of debris where tools and equipment are easily accessible and where aisles and walkways are clear is a workplace that s many times safer than one where housekeeping is ignored. In addition, having a neat, clean, squared away workplace gives the appearance that everything is under control that everyone knows what he or she is doing and that the job is getting done right. That kind of workplace conveys the image that quality is present in the people, the products and the processes. Housekeeping practices can help show customers and employees that a standard of excellence is being met. The key to housekeeping is attitude: Everyone management, supervisors and employees must take housekeeping seriously and see it as an important part of their jobs. Page T-6

31 Housekeeping Training ASK: What housekeeping hazards might be present in your work area? Write responses on a flipchart. Housekeeping Video Explain that we will now watch a videotape on housekeeping. As they watch, ask participants to look for these topics: Types of housekeeping hazards Housekeeping methods Hazards and methods that apply to their workplace Show the videotape. ASK: Does anyone have any questions about the videotape? Respond to questions. Discussion Of Housekeeping Hazards And Methods ASK: What are some major housekeeping hazards? Look for the following responses: Lack of cleaning: Blocked exits, walkways, vents, warning signs and emergency equipment Debris in walkways causing slips, trips and falls Lack of proper storage: Fire hazards Hazardous material exposure Toxic contamination hazards Slips, trips and falls ASK: What are some signs of lack of cleaning? Look for the following responses: Piles of trash Blocked pathways Accumulations of dust and dirt General disorder Dirty tools Spilled materials Dusty or dirty equipment Oil, grease or water on floor Sharp, protruding objects Page T-7

32 Housekeeping Training ASK: What are some signs of lack of storage? Look for the following responses: Disorganized in-process materials Pathways blocked by materials No specified tool storage area Scrap materials Open containers ASK: What are some examples of fire hazards caused by lack of housekeeping? Look for the following responses: Improperly stored combustibles Rags contaminated with combustible or flammable liquids left lying around or in uncovered containers Spilled combustible liquids Piles of boxes or other combustibles Accumulations of dust ASK: What are the major housekeeping activities? Look for the following responses: Prevention Cleanup Storage ASK: What are some examples of prevention methods? Look for the following responses: Page T-8 Use the proper containers for trash and recyclable materials. Use the proper containers for combustible waste materials. Clean dust accumulations from overhead pipes, beams and machines at regular intervals. Make cleanup a part of daily routine by setting aside time at the end of the workday or shift for cleanup and providing the materials necessary, such as brooms, dustpans and vacuums. Keep corners clear of debris. Don t accumulate scrap and other waste materials ( Use it or lose it ). Inspect all storage areas and containers regularly, and promptly fix any leaks and other damage.

33 Housekeeping Training ASK: What are some examples of cleanup methods? Look for the following responses: Clean up as you go; when you have completed one task, clean up the area before leaving or starting the next task. Clean floors, walls, ceilings and light fixtures regularly to maintain safe conditions. All machines and equipment should be cleaned on a regular basis to maintain performance and reduce hazards. Anything that could cause a slip, trip or fall should be cleaned up immediately. Clean up liquid spills completely and as quickly as possible. Don t just cover the spill and leave the area. Hazardous material spills should be cleaned up by trained employees wearing the appropriate Personal Protective Equipment (PPE). Whenever a leak has occurred, find the source of the leak and stop it. Return tools and materials to their proper storage locations when they are not being used. Usable scrap should be stored in a designated location. Unusable scrap should be disposed of immediately in the proper container. Trash collection areas should be designated, easily accessible and adequate for the amount of trash accumulated. Provide adequate cleaning tools and materials for each work area. Look for ways to minimize trash by controlling it at the source, reducing waste and reusing scrap. ASK: What are some examples of storage methods? Look for the following responses: Store tools in their proper places when not using them. Store materials in their proper places. Use designated storage space for reusable scrap, organizing it so that you can easily and quickly find what you need. Store hazardous materials in safe, sealed containers and make sure they are properly labeled. Hazardous waste should be collected and stored in safe, sealed containers and disposed of properly. Make sure that you wear the appropriate PPE when handling hazardous waste. Use retractable reels for hoses and electrical cords. Store flammable liquids in specified storage cabinets. Page T-9

34 Housekeeping Training Employee Handbook Hand out the Employee Handbooks (if you didn t distribute them before the session), one to each participant. Explain that the handbook contains further information about housekeeping hazards and methods. Discuss the types of housekeeping hazards found in your workplace and how they can be eliminated or controlled. Discuss the company s housekeeping program and methods of eliminating or controlling hazards. Hands-On Demonstrations Demonstrate any special housekeeping methods to be used in the workplace. Discuss where cleanup materials can be found and when cleanup time is scheduled. Learning Exercise Hand out the Learning Exercise (found at the end of the Training section) Explain that this is an exercise, not a test. Provide answers to the Learning Exercise after all participants have completed it. Have participants self-grade their exercises and turn them in. Keep the Learning Exercises in a file for future reference. Employees who answered less than 80% of the questions correctly may not have comprehended the training. Additional one-on-one training may be necessary. Page T-10

35 Housekeeping Training Answers To Learning Exercise 1. Housekeeping is one of the most basic and important safety measures we can take. True. 2. One of the requirements of the OSHA standard is that all areas of the workplace must be kept clean and orderly. True. 3. All housekeeping hazards are the result of lack of cleaning. False. The two major causes of housekeeping hazards are lack of cleaning and lack of proper storage. 4. Lack of cleaning can result in slips, trips and falls. True. 5. The only hazards posed by lack of proper storage are slips, trips and falls. False. In addition to slips, trips and falls, a lack of proper storage can also cause fire hazards, hazardous material exposure and toxic contamination. 6. The three major housekeeping methods that can be used to reduce or eliminate hazards are prevention, cleanup and storage. True. 7. Keeping corners clear of debris is an example of a prevention method. True. 8. Cleanup should only be done when there is time. False. Cleanup should be a regular part of every job, shift and workday. At a minimum, make time for cleanup at the end of each workday or shift. 9. As long as you are careful and do it quickly, it s okay to clean up hazardous materials without wearing the proper Personal Protective Equipment. False. Spills of hazardous materials should be cleaned up only by trained employees wearing the appropriate Personal Protective Equipment. 10. All tools and materials should have designated storage areas. True. Page T-11

36 Housekeeping Training Close Review the following key points of the session: Why housekeeping is important The sources of housekeeping hazards in the workplace Housekeeping methods Discuss any follow-up activities you have planned. Thank participants for their attention, and remind them that it is their responsibility to do these things: Know where housekeeping hazards exist in the workplace Follow housekeeping methods Keep their work areas clean and safe End the session. Following the session, make sure that the Housekeeping Training Record is brought up to date, noting participants names, job titles, identification numbers, training type, training date and instructor s name. Follow-Up The following are suggestions for possible follow-up activities: 1. Set up a meeting several weeks after training to discuss what was learned and how it applies to employee safety. 2. Have participants fill out a survey to assess the effectiveness of the training. 3. Make your own demonstration video of housekeeping methods. Page T-12

37 Housekeeping Training Training Tips Conducting A Successful Training Session When conducting a training session, your goal is to communicate the information and have participants understand and apply it to their jobs. In order to help you achieve this goal, here are some suggestions for conducting a successful training session: Recognize and allow for differences in participants backgrounds, needs and learning abilities. Make sure participants understand the training objectives. Allow participants to take an active role in their learning. To provide opportunities for interaction and to avoid lecturing, use guiding comments, such as these: That s a good point. What do the rest of you think? Can you tell me more? Who has a different point of view? Relate the information in the training session to real-life experiences. Use examples from your workplace to help participants connect the information to their activities. Proceed from simple concepts to more complex. Review and summarize at the end of the session using the session objectives. Set a time schedule, and monitor it throughout the session. Discussions and practice may make the session longer, depending on the number of participants. Page T-13

38 Housekeeping Training Using Questions One of the most effective training tools you can use is a question. Use questions for these purposes: Kick off a discussion. Start the group thinking about a topic. Determine participants knowledge of a topic. Collect data from participants. Get all participants involved. Change the direction of the discussion. Identify conclusions and summarize a discussion. The following types of questions can be used to direct and stimulate group discussions: Overhead: This type of question is typically used after any introductory remarks and is directed to the entire group. Its purpose is to provoke discussion and elicit responses from as many members as possible. Direct: This type of question is the opposite of the overhead question. It s aimed at a specific individual, such as someone who appears timid or inattentive, to draw him or her into the discussion. This type of question can also be used to bring a rambling discussion back to the point or to draw out special information from a particular group member. Reverse: This type of question allows you to avoid giving a personal opinion in response to a group member s question. For example, if a participant asks you a question to which you don t want to give your opinion, you can turn the question around by asking: What does that term mean to you? How does that make you feel? What would you do? Reverse questions elicit background and promote group discussion. Follow-Up: This type of question is designed to expand the discussion or lead the group forward toward the session s objectives. Page T-14

39 Housekeeping Training Handling A Difficult Group Occasionally, you will get a group that s difficult to handle. Here are a few ideas on how to work with this type of group and help them understand and apply the information: If your group is quiet or unresponsive, allow time for participants to warm up. In this case, ask nonthreatening questions that are easy to answer. If your group won t stop discussing, commend participants for their high level of participation and then tell them that it s time to move on. If you have a group of fighters, encourage those participants who strongly disagree on an issue to think of ways to resolve the disagreement. Handling Difficult Participants To keep the session productive and on target, here are a few methods for dealing with some types of difficult participants: An overly helpful participant who jumps in with a response to every question may prevent others from becoming involved. Make a special effort to engage other participants in the exercise or discussion. A participant who won t be budged from his or her opinion can be asked to accept the group consensus for the moment and then assured that you will be glad to discuss his or her point of view later. A participant who points out the worst in every idea but seldom offers an alternative can be acknowledged politely but passed over for other opinions. An overly talkative participant can be put back on track by restating the relevant points or by pointing out (with a smile) that he or she is a bit off the subject. A reserved participant can be drawn out by asking him or her a direct question and then following the response with a sincere compliment. A daydreamer can be brought back to attention by asking him or her an easy question or restating earlier remarks and asking for his or her opinion. Page T-15

40 Housekeeping Training Learning Exercise Directions: Answer each of the following questions True or False by circling the appropriate letter. T F 1. Housekeeping is one of the most basic and important safety measures we can take. T F 2. One of the requirements of the OSHA standard is that all areas of the workplace must be kept clean and orderly. T F 3. All housekeeping hazards are the result of lack of cleaning. T F 4. Lack of cleaning can result in slips, trips and falls. T F 5. The only hazards posed by lack of proper storage are slips, trips and falls. T F 6. The three major housekeeping methods that can be used to reduce or eliminate hazards are prevention, cleanup and storage. T F 7. Keeping corners clear of debris is an example of a prevention method. T F 8. Cleanup should only be done when there is time. T F 9. As long as you are careful and do it quickly, it s okay to clean up hazardous materials without wearing the proper Personal Protective Equipment. T F 10. All tools and materials should have designated storage areas. Name: Date: Employee Identification #: Company: Trainer s Name: Page T-16 May be reproduced by original purchaser. 1994, 2004 Comprehensive Loss Management, Inc.