Management and Supervision Courses

Transcription

1 "It is not enough to have great qualities; We should also have the management of them." Management and Supervision Courses Professional Development Training has a specialised division of Management and Supervision experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs

2 Management and Supervision Courses Change Management Training Creative Problem Solving Training Coaching and Mentoring Training Leadership Training (2-day course) Conflict Resolution Training Meeting Management Course Motivating Employees Course Negotiation Skills Course Supervising Others Training Mentoring Training Highly Effective Management (2-days) Measuring Results from Training Budgets and Financial Reports Employee Engagement Performance Management and Appraisals Recruitment and Selection Training Course Delivering Constructive Criticism Training Managing Difficult Conversations Training Employee Onboarding Managing Virtual Teams Course Critical Thinking Effective Delegation Training Business Ethics Training

3 Excellent Management Skills are an Essential Ingredient in Today's workforce Professional Development Training has a specialised division of Management and Supervision experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs. Our extensive curriculum in Management and Supervision, outstanding depth of trainers across the country and diverse range of industry experience means that pd training is the best choice for Management and Supervision courses. pd training will exceed your expectations and help you achieve the results you are seeking.

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6 Change should be embraced and used for the growth of any organization. Internal changes must be implemented after the creation of new strategy, or shift in human resource planning. However, most organizations are not prepared for internal changes to policies or external strategies. An organization that plans and prepares for change is better able to overcome these challenges. The pdtraining Change Management Training Course provides training in each step of the planning, preparation and implementation stages of a change to allow organizations to grow steadily in spite of constant changes caused by both internal and external forces. This highly valuable and lively training course is now available across the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Change Management Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Change Management Training Outline Foreword: Change is no longer a choice. Organizations wishing to be successful can no longer afford to view change as a periodic activity, but change must be embedded in the culture of the organization. This course will help you to develop the skills and the knowledge required to promote the use and implementation of innovative work practices to effect and manage changes, so that there are minimal disruptions at the workplace. Outcomes: By the end of this course, participants will be able to: Prepare an effective change management strategy Demonstrate strategies for building support for the planned change Use WIIFM (the individual motivators for change) effectively Acknowledge everybody's personal change journey Develop a change management & communications plan Develop strategies for leading change project status meetings, how to celebrate a successful change and sharing the results & benefits of the change Use the four states of Appreciative Inquiry (AI) effectively Apply strategies for aligning people with change, appealing to emotions & facts Describe the importance of resiliency in the context of change Implement strategies to foster resiliency Describe the importance of flexibility in the context of change Develop strategies to foster flexibility

7 Change Management Training Course - Lesson 1 Preparing for Change Defining your strategy Building the team Change Management Training Course - Lesson 2 Identifying the WIIFM What's in it for me? Building support Change Management Training Course - Lesson 3 Understanding Cycle of Emotions for the Individual Denial Avoidance Passive acceptance Challenged Committed Change Management Training Course - Lesson 4 Managing the Change Developing a change management plan Developing a communication plan Implementing the plans Change Management Training Course - Lesson 5 Gaining Support Gathering data Addressing concerns and issues Evaluating and adapting Change Management Training Course - Lesson 6 Making it all Worthwhile Leading status meetings Celebrating successes Sharing the results and benefits Change Management Training Course - Lesson 7 Using Appreciative Inquiry The four stages The purpose of AI Examples and case studies Change Management Training Course - Lesson 8 Bringing People to your Side A dash of emotion Plenty of facts Bringing it all together Change Management Training Course - Lesson 9 Building Resiliency What is resiliency? Why is it important? Five easy steps for the leader and individual Change Management Training Course - Lesson 10 Building Flexibility What is flexibility? Why is it important? Five easy steps for the leader and individual Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

8 Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organization, it is important to coach and mentor them appropriately to reduce attrition and improve staff retention. The pdtraining Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more. This significant and lively training course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Coaching and Mentoring Training Outline Foreword: In today s environment of changing technology and evolving organizations, coaching can create a strong competitive advantage. It provides continuous learning and develops people to meet current and future needs. Business mentoring and coaching is an investment that you make in developing your key resource people for the long-term benefit of the organization. About 6 out of 10 (59%) organizations currently offer coaching or other developmental counseling to their managers and executives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capital consulting firm. Another 20% of organizations said they plan to offer such coaching within the next year. Productivity happens when managers can develop strong relationships with their employees. Executive coaching builds the capability of managers to help their employees with the intangible elements of human relationships. This Coaching and Mentoring Training program will help you turn performance management into a collaborative process that benefits everyone. Outcomes: By the end of this course, participants will: Define coaching, mentoring and the G.R.O.W. model Set appropriate, effective goals using the S.M.A.R.T. technique of goal setting Learn how to define the current state or reality of an employee's situation Define options for one's employee and create actionable steps toward a preliminary plan Learn how to develop a finalized plan and motivate an employee to accomplishment Identify the benefits of building & fostering trust with employees Master giving effective feedback while maintaining trust Identify & overcome common obstacles that are holding employees back Learn to identify when coaching an employee is at an end Learn to transition an employee to other opportunities for growth

9 Coaching and Mentoring Training Course - Lesson 1 Defining Coaching and Mentoring What is Coaching? What is Mentoring? Introducing the GROW Model Coaching and Mentoring Training Course - Lesson 2 Setting Goals Goals in the Context of GROW Identifying Appropriate Goal Areas Setting SMART Goals Coaching and Mentoring Training Course - Lesson 3 Understanding the Reality Getting a Picture of Where you are Identifying Obstacles Exploring the Past Coaching and Mentoring Training Course - Lesson 4 Developing Options Identifying Paths Choosing your Final Approach Structuring a Plan Coaching and Mentoring Training Course - Lesson 5 Wrapping it all Up Creating the Final Plan Identifying the First Step Getting Motivated Coaching and Mentoring Training Course - Lesson 6 The Importance of Trust What is Trust? Trust and Coaching Building Trust Coaching and Mentoring Training Course - Lesson 7 Providing Feedback The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development Coaching and Mentoring Training Course - Lesson 8 Overcoming Roadblocks Common Obstacles Re-Evaluating Goals Focusing on Progress Coaching and Mentoring Training Course - Lesson 9 Reaching the End How to know when you've Achieved Success Transitioning the Coachee Wrapping it all up Coaching and Mentoring Training Course - Lesson 10 How Mentoring Differs from Coaching The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

10 It is natural for conflicts to occur between individuals, but they must be addressed and resolved immediately to avoid ongoing damage. Many conflicts can simply be avoided by identifying their root causes and eliminating them. The pdtraining Conflict Resolution Training Course allows organizations to drastically minimize conflicts and the damage they cause by providing training in the various methods of conflict resolution. For the full utilization of an organization's workforce, it is essential to build and maintain a positive, congenial and cooperative work environment. This practical and fun training course is now available across the U.S., including, Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location. Conflict Resolution Training Outline Foreword: Each of us learned early in life how to handle conflict. For some of us that means knowing how to effectively communicate our desires and our needs in order to better understand the problem and how it relates to others. For some of us, it may be that we learned to handle conflict by being aggressive and not compromising, which makes it difficult to reach a solution. Communicating creatively can start from where you stand. It may be within family, community, government or the international arena. This Conflict Resolution Training course offers conflict resolution skills and techniques to build stronger organizations and more rewarding relationships. Outcomes: After completing this course, participants will be able to: Recognize the root cause of a conflict Identify various types of conflicts Evaluate the benefits of a resolution Plan a resolution according to the situation and the people involved Apply the six phases of conflict resolution process Use the five main styles of conflict resolution Neutralize emotions Build understanding and cooperation Create a favorable atmosphere for resolving a conflict Apply the conflict resolution process to all types of conflict Break down a conflict resolution process and use it in parts Develop communication tools such as agreement frames and open questions Use anger and stress management techniques Build consensus through understanding Avoid similar conflicts in future by removing the root cause Follow-up to ensure the resolution is effective

11 Conflict Resolution Training Course - Lesson 1 An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process Conflict Resolution Training Course - Lesson 2 Conflict Resolution with the Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Conflict Resolution Training Course - Lesson 3 Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Conflict Resolution Training Course - Lesson 4 Creating Mutual Understanding What do I Want? What do They Want? What do We Want? Conflict Resolution Training Course - Lesson 5 Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening your Partnership Conflict Resolution Training Course - Lesson 6 Getting to the Root Cause Examining Root Cause Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Conflict Resolution Training Course - Lesson 7 Generating Options Generate, don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into your Options Conflict Resolution Training Course - Lesson 8 Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan Conflict Resolution Training Course - Lesson 9 The Short Version of the Process Evaluating the Situation Choosing your Steps Creating an Action Plan Using Individual Process Steps Conflict Resolution Training Course - Lesson 10 Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

12 Problem solving involves the use of many types of processes, including identification, evaluation, gathering information, brainstorming, and finding solutions. The pdtraining Creative Problem Solving Training Course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem. This gripping and fun training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Creative Problem Solving Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Creative Problem Solving Training Outline Foreword: In the past few decades, psychologists and business people alike have discovered that successful problem-solvers tend to use similar processes to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, and the key problem solving tools that they can use every day. Outcomes: By the end of this course, participants will: Have a greater understanding of problems & the creative problem solving process Learn what types of information to gather with some key questions Use four different problem definition tools Learn to write concrete problem statements Master idea generating tools like affinity diagrams, word chaining, the box method, the six thinking hats & the blink method Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting Learn to perform a final analysis and selecting a solution Gain insight into the roles that facts & intuition play in selecting a solution Understand the why's & how's of refining & re-refining a shortlist Learn how to identify the tasks & resources necessary to implement a solution Understand how to evaluate & adapt solutions to reality Learn to utilize follow-up to celebrate successes & identify improvements

13 Creative Problem Solving Training Course - Lesson 1 The Problem-Solving Method Introduction to Six-Step Process Problem Definition Information Gathering Generating Possible Solutions Analyzing the Solutions Selecting the Best Solution(s) Planning the Next Course of Action Creative Problem Solving Training Course - Lesson 2 Problem Definition Identifying the Problem PAG vs. PAU Determining the Scope Writing the Problem Statement Creative Problem Solving Training Course - Lesson 3 Information Gathering Understanding Types of Information Identifying Key Questions Developing Criteria Creative Problem Solving Training Course - Lesson 4 Brainstorming Basics Creating a Creative Space Setting the Ground Rules Generating Ideas Creative Problem Solving Training Course - Lesson 5 Generating Solutions - Part One Logistical Solutions Using Affinity Diagrams Word Chaining Creative Problem Solving Training Course - Lesson 6 Generating Solutions - Part Two Using the Box Method Using the Six Thinking Hats Using the Blink Method Creative Problem Solving Training Course - Lesson 7 Evaluating Solutions Developing Criteria Using Cost/Benefit Analysis Group Voting Creative Problem Solving Training Course - Lesson 8 Selecting a Solution Doing a Final Analysis Facts vs. Intuition Refining and Re-Refining the Shortlist Creative Problem Solving Training Course - Lesson 9 Planning your Next Steps Identifying Tasks Identifying Resources Evaluating and Adapting Creative Problem Solving Training Course - Lesson 10 Recording Lessons Learned Planning the Follow-up Meetings Celebrating Successes Identifying Improvements Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

14 A leader affects the attitude, behavior and work of others. A good leader must be able to switch between the various types of leadership styles to inspire and engage others, set precise goals, and be a role model. The pdtraining Leadership Training Course provides you with the skills to become a more effective leader who is focused on achieving results while at the same time enhancing your staff s abilities to take ownership of their tasks and projects. The course helps to integrate your personal leadership style of a leader and the organization s goals and requirements to bring out the best in both. This highly engaging and lively training course is now available across the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Leadership Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location Leadership Training (2-day course) Outline Foreword: This exciting leadership program has been designed to have an immediate impact on individuals and organizations as it brings theory and work-related experience together. It is practical, contemporary and focuses on both personal and professional development. Outcomes: By the end of this course, participants will be able to: Day 1 Be a leader with a vision, not just a manager Look beyond the leadership stereotypes Understand Situational Leadership Know thyself Influence with passion and empower others to act Increase the performance of your team by setting objectives, expectations and goals Day 2 Communicate with confidence and clarity so you are always understood Use creative problem solving & decision making methods Improve your influence by developing listening and questioning skills Give feedback to inspire greater performance with engagement and buy in Identify and manage conflict within the team Lead and motivate your team in a changing environment

15 Leadership Skills Training Course - Lesson 1 Getting Started Workshop Objectives Leadership Skills Training Course - Lesson 2 The Evolution of Leadership Defining Leadership Characteristics of a Leader Leadership Principles A Brief History of Leadership Three Theories of Leadership Leadership Skills Training Course - Lesson 3 Situational Leadership Telling Selling Participating Delegating Leadership Skills Training Course - Lesson 4 A Personal Inventory An Introduction to Kouzes and Posner A Personal Inventory Creating an Action Plan Leadership Skills Training Course - Lesson 5 Modeling the Way Determining Your Way Being an Inspirational Role Model Influencing Others Perspectives Leadership Skills Training Course - Lesson 6 Setting Goals Setting SMART Goals Creating a Long-Term Plan Creating a Support System Leadership Skills Training Course - Lesson 7 Inspiring a Shared Vision Choosing Your Vision Communicating Your Vision Identifying the Benefit for Others Leadership Skills Training Course - Lesson 8 Challenging the Process Think Outside the Box Developing Your Inner Innovator Seeing Room for Improvement Lobbying for Change Leadership Skills Training Course - Lesson 9 Enabling Others to Act Encouraging Growth in Others Creating Mutual Respect The Importance of Trust Leadership Skills Training Course - Lesson 10 Encouraging the Heart Sharing Rewards Celebrating Accomplishments Making Celebration Part of Your Culture Leadership Skills Training Course - Lesson 11 Basic Influencing Skills The Art of Persuasion The Principles of Influence Creating an Impact Leadership Skills Training Course - Lesson 12 Wrapping Up Words from the Wise Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

16 Managing a meeting requires sound planning, effective organizing, making preparations for disruptions, minute-taking, preparing the meeting place, and managing the attendees. The pdtraining Meeting Management Training Course prepares a meeting manager to handle a meeting from the beginning till the end. Starting with planning and preparing for a meeting to closing a meeting, this training course helps to develop skills for handling every step of managing meetings. This highly valuable and practical training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Meeting Management Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Meeting Management Course Outline Foreword: Managers spend substantial time planning, attending and running meetings, yet they are too often perceived as unproductive and frustrating experiences. When meetings are effectively run, people are engaged and can generate collaboration, trust, deliverables, commitment and actions that lead to a desired outcome. They enjoy participating and being a part of a productive team. This Meeting Management Training Course assists participants with the meeting conventions and protocols for managing formal, informal and e-meetings. Participants learn to apply tools and techniques in planning, participation, and concluding of successful meetings. Course activities include building a positive climate during a meeting, and following the best practices of verbal and nonverbal communication. Outcomes: By the end of this course, participants will be able to: Plan & prepare for meetings Identify the correct participants Gain insight into choosing the right time & place based on meeting type, attendees & necessary outcomes Create clear & concise meeting agendas Set up meeting spaces for maximum efficiency Learn how to incorporate electronic options for remote participants Define & assign meeting roles & responsibilities Use an agenda for meeting management garnering a desired outcome & accountability Chair meetings effectively by dealing with disruptions, professionally handling personality conflicts and taking meeting minutes.

17 Meeting Management Training Course - Lesson 1 Planning and Preparing - Part One Identifying the participants Choosing the time and place Creating the agenda Meeting Management Training Course - Lesson 2 Planning and Preparing - Part Two Gathering materials Sending invitations Making logistical arrangements Meeting Management Training Course - Lesson 3 Setting up the Meeting Space The basic essentials The extra touches Choosing a physical arrangement Meeting Management Training Course - Lesson 4 Electronic Options Overview of the choices available Things to consider Making a final decision Meeting Management Training Course - Lesson 5 Meeting Roles and Responsibilities The chairperson The minute taker The attendees Variations for large and small meetings Meeting Management Training Course - Lesson 6 Chairing a Meeting - Part One Getting off on the right foot The role of the agenda Using a parking lot Meeting Management Training Course - Lesson 7 Chairing a Meeting - Part Two Keeping the meeting on track Dealing with overtime Holding participants accountable Meeting Management Training Course - Lesson 8 Dealing with Disruptions Running in and out Mobile phones and pagers ringing Off on a tangent Personality conflicts Meeting Management Training Course - Lesson 9 Taking Minutes What are minutes? What do I record? A take-home template Closing Meeting Management Training Course - Lesson 10 Making the most of your Meeting The 50 minute meeting Using games Giving prizes Stuffed with magic Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

18 Motivated employees are those that feel valued and cared for. Employees must be motivated to help them work hard, find satisfaction in their work, and fulfil their professional goals. Employee Motivation Training Course provides skill development in the various methods to motivate such as the object-oriented theory, the expectancy theory, goal setting, and using motivators. This course helps organizations to carry out highly successful motivating programs that leave employees more productive, satisfied, and enthusiastic. This influential and lively training course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Motivating Employees Course Outline Foreword: Do you know what motivates your staff? There are some employees who are seeking the opportunity to be creative and innovative in their work, and other employees who prefer routine and predictability. The best way of finding out what motivates your staff is to simply ask them! As obvious as this may seem, there are many managers who have overlooked having this type of conversation with their employees, and end up making assumptions which sometimes prove wrong - and subsequently sometimes resulting in loss of good staff.this program will help supervisors and managers create a more dynamic, loyal, and energized workforce. Outcomes: By the end of this course, participants will be able to: Explain motivation Apply effective methods of staff motivation Interpret and discuss the psychological theories behind employee motivation Develop plans for more effective team motivation including making allowances for different personality types Set clear & defined goals as part of the motivation process Identify specific challenges of workplace motivation & learn how to address them

19 How to Motivate Training Course - Lesson 1 A Psychological Approach Herzberg's Theory of Motivation Maslow's Hierarchy of Needs The Two Models of Motivation How to Motivate Training Course - Lesson 2 Object-Oriented Theory The Carrot The Whip The Plant How to Motivate Training Course - Lesson 3 Using Reinforcement Theory A History of Reinforcement Theory Understanding the Three Factors Using the Three Factors to Motivate in your Workplace How to Motivate Training Course - Lesson 4 Using Expectancy Theory A History of Expectancy Theory Understanding the Three Factors Using the Three Factors to Motivate in your Workplace How to Motivate Training Course - Lesson 5 Personality's Role in Motivation Identifying your Personality Type Identifying others' Personality Type Motivators by Personality Type How to Motivate Training Course - Lesson 6 Setting Goals Goals and Motivation Setting SMART Goals Evaluating and Adapting How to Motivate Training Course - Lesson 7 A Personal Toolbox Building your own Motivational Plan Encouraging Growth and Development Getting Others to see the Glass Half-Full How to Motivate Training Course - Lesson 8 Motivation on the Job The Key Factors Creating a Motivational Organization Creating a Motivational Job How to Motivate Training Course - Lesson 9 Addressing Specific Morale Issues Dealing with Individual Morale Problems Addressing Team Morale What to do when the Whole Company is De-Motivated How to Motivate Training Course - Lesson 10 Keeping Yourself Motivated Identifying Personal Motivators Maximizing your Motivators Evaluating and Adapting Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

20 Negotiation is a skill that requires adaptability, quick thinking, planning, preparation, and strategy. When negotiating, keeping others expectations in mind is absolutely essential. The pdtraining Negotiation Skills Training Course provides the skills and understanding to achieve your desired goals from the negotiation. A successful negotiation involves collaborating with others, shifting perspectives, gaining insight into others motivations, and advanced communication skills. This extensive and practical training course is available across the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Negotiation Skills Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Negotiation Skills Course Outline Foreword: Gain the confidence you need to resolve a point of difference, gain advantage in outcome of discussion, produce an agreement upon courses of action, or bargain for individual or collective advantage. Negotiation is a process which can lead to positive outcomes and preserve relationships. This highly participative learner focused Winning Negotiation Skills Course will arm you and your team with winning negotiation skills and tactics so you feel better prepared, more confident and have greater control in the negotiation process. Outcomes: By the end of this training session, participants will be able to: Explain the basic types of negotiations Learn the phases of negotiations & gain the skills necessary for successfully negotiating Apply basic negotiating concepts (WATNA, BATNA, WAP & ZOPA) Lay the groundwork for negotiation Identify what information to share & what information to keep to your self Master basic bargaining techniques Apply strategies for identifying mutual gain Demonstrate how to reach a consensus & set the terms of agreement Deal with personal attacks & other difficult issues Apply the negotiating process to solve everyday problems Negotiate on behalf of someone else

21 Negotiation Skills Training Course - Lesson 1 Understanding Negotiation Types of negotiation The three phases Skills for successful negotiation Negotiation Skills Training Course - Lesson 2 Getting Prepared Establishing your WATNA and BATNA Identifying your WAP Identifying your ZOPA Negotiation Skills Training Course - Lesson 3 Laying the Groundwork Setting the time and place Establishing common ground Creating a negotiation framework Negotiation Skills Training Course - Lesson 4 Phase One - Exchanging Information Getting off on the right foot What to share What to keep to yourself Negotiation Skills Training Course - Lesson 5 Phase Two - Bargaining What to expect Techniques to try How to break an impasse Negotiation Skills Training Course - Lesson 6 About Mutual Gain Three ways to see your options About mutual gain Creating a mutual gain solution Negotiation Skills Training Course - Lesson 7 Phase Three - Closing Reaching a consensus Building an agreement Setting the terms of the agreement Negotiation Skills Training Course - Lesson 8 Dealing with Difficult Issues Being prepared for environmental tactics Dealing with personal attacks Controlling your emotions Deciding when it's time to walk away Negotiation Skills Training Course - Lesson 9 Negotiating Outside the Boardroom Adapting the process for smaller negotiations Negotiating via telephone Negotiating via Negotiation Skills Training Course - Lesson 10 Negotiating on Behalf of Someone Else Choosing the negotiating team Covering all the bases Dealing with tough questions Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

22 An effective supervisor achieves results through properly managing their team. The pdtraining Supervising Others training course provides participants with strong leadership skills, delegation, strategies, time management, analytical and problem-solving skills, decision making, effective communication, motivation to work toward goals and giving formal feedback. Attend a supervisory training course now throughout America including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Supervising Others Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Supervising Others Training Outline Foreword: This Supervision Training Program will help supervisors become more efficient and proficient at delegating, managing time, setting goals and expectations, providing feedback, resolving conflict and administering discipline. All too often great team members are promoted to a supervisory role without consideration that supervising is a completely different skill set to that which made them stand out as part of the team. Supervision Training Course helps people handling supervisory roles to improve their skills, confidence and management abilities.this training will benefit new supervisors and anyone who wants to improve their skills in supervising others ensuring productivity and team cohesion. Outcomes: By the end of this course, participants will: Learn how to set clear expectations for team members Set S.M.A.R.T. goals for team members that motivate & inspire dedication Learn effective ways of assigning work that's modified according to each employee & situation Master techniques to delegate effectively & confidently Develop approaches to conducting formal feedback sessions Learn how to provide informal, constructive feedback Develop priorities & time management strategies as a team leader Establish conflict resolution strategies

23 Supervision Training Course - Lesson 1 Setting Expectations Defining the requirements Identifying opportunities for improvement and growth Setting verbal expectations Putting expectations in writing Supervision Training Course - Lesson 2 Setting Goals Understanding cascading goals Setting S.M.A.R.T. goals Helping others set goals Supervision Training Course - Lesson 3 Assigning Work General principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Supervision Training Course - Lesson 4 Degrees of Delegation Level One: Complete Supervision Level Two: Partial supervision Level Three: Complete independence Supervision Training Course - Lesson 5 Implementing Delegation Deciding to delegate To whom should you delegate Providing instructions Monitoring the results Troubleshooting delegation Supervision Training Course - Lesson 6 Providing Feedback Characteristics of good feedback Feedback delivery tools Informal feedback Formal feedback Supervision Training Course - Lesson 7 Managing your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using routines to simplify your work day Supervision Training Course - Lesson 8 Resolving Conflict Using a conflict resolution process Maintaining fairness Seeking help within the team Seeking help outside the team Supervision Training Course - Lesson 9 Tips for Special Situations What to do if you've been promoted within the team What to do if you're leading a brand new team What to do if you're taking on an established team Supervision Training Course - Lesson 10 A Survival Guide for the New Supervisor Ask the right questions of the right people Go to Gemba Keep learning! Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

24 This training course for mentors ensures that any mentorship program is successful and rewarding by teaching the mentor specific behaviors for fostering a mentoring relationship. Mentoring Training Course assists mentors to gain important skills in mentoring in little time so that they can implement it to successfully mentor. This dynamic training course is available now throughout the US, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Mentoring Training Outline Foreword: Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to the status quo are long gone. Today's mentors understand that they have as much to gain from building close working relationships and sharing their experience with others as they have to give. Whether you are entering an informal arrangement or a formal training program, learn how to make mentoring more meaningful for everyone. Outcomes: By the end of this course, participants will: Understand mentoring & its application in today's workplace Learn how to use mentoring in the development of other people Learn how to create, maintain & transition a mentoring relationship Master specific behaviors to maximize the impact of a mentoring relationship Learn which behaviors to stay away from in a mentoring relationship Use mentoring to improve the workplace

25 Mentoring Training Course Lesson 1 What is Mentoring & Why it Matters What Mentors do The enabling Mentor Mentoring today What does mentoring look like? The power of relationships in our lives Mentors care beyond the work A mentor goes above and beyond Part summary Mentoring Training Course Lesson 2 Creating a Mentoring Relationship Stages of development Where to begin The Mentoring Match Determining Mentee expectations Developing a partnership Guiding principles Creating a Mentor/Mentee Agreement Two-Way Mentoring / Reverse Mentoring Part summary Mentoring Training Course Lesson 3 Maintaining a Mentoring Relationship Adopting a change attitude Managing change Coping mechanisms Mirroring Validation It's rarely black or white Progressive adaptation Part summary Mentoring Training Course Lesson 4 Navigating the Mentoring Relationship Effective mentoring tools Shifting context Active listening Naming feelings Listening for motivation Constructive confrontation Information that has positive impact Giving permission Being genuinely curious Part summary Mentoring Training Course Lesson 5 Fine Tuning & Transitioning the Mentoring Relationship Fine Tuning and transitioning Potential pitfall one: giving criticism Potential pitfall two: giving advice Potential Pitfall three: trying to rescue Transitioning the relationship Part summary Mentoring Training Course Lesson 6 Conclusion Course review Planning engagement with the mentees Post course assessment if required Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

26 Being a highly effective manager requires a broad skillset which includes the managing and monitoring of organizational strategies, management and development of staff, implementation of technology, report generation and having the ability to communicate with all levels of the organization. The pdtraining Highly Effective Management Training Course provides you with an understanding of how to implement strategies, develop your team and assess performance. To reduce costs, boost productivity and build positive work environments, having highly effective management skills is critical to your success. This powerful and practical training course in management is delivered across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Highly Effective Management Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Highly Effective Management (2-days) Outline Foreword: All managers need methods. Leaders need to know the most effective techniques for guiding teams, mentoring individuals, and validating the results. Without solid methods, managers will revert back to use a one-size-fits-all approach to leadership that may impact on employee morale, productivity and retention. This Highly Effective Management Training Course will focus on management challenges and offer Managers opportunities to practice key skills that can be put into to practice on a daily basis. Outcomes: By the end of this course, participants will be able to: Define 'management' Explain the Ethics & Social Responsibility of Management Manage business information Explore managerial decision making Define control processes (what, why, how) Master Organizational Strategy & how to create a sustainable, competitive advantage Foster innovation & change in the workplace Explore organizational design & structures Leverage organizational strategies to facilitate change Create structures & processes to manage teams Gain insight into organizational motivation & leadership Implement motivation & leadership strategies

27 Highly Effective Management Training Course - Lesson 1 Introduction to Management What is Management? What do Managers do? What does it take to be a Manager? Why does management matter? Highly Effective Management Training Course - Lesson 2 Ethics and Social Responsibility What is ethical workplace behavior? What is unethical workplace behavior? How to make ethical decisions What is social responsibility? Highly Effective Management Training Course - Lesson 3 Managing Information Why information matters Strategic importance of information Characteristics and costs of useful Information Getting and sharing Information Highly Effective Management Training Course - Lesson 4 Decision-Making What is rational decision-making? Steps to rational decision-making Limits to rational decision-making Improving decision-making Highly Effective Management Training Course - Lesson 5 Control Basics of control The control process Is control necessary or possible? How and what to control Control methods Highly Effective Management Training Course - Lesson 6 Organizational Strategy Basics of Organizational Strategy Sustainable competitive advantage Strategy-making process Corporate, industry, firm level strategies Highly Effective Management Training Course - Lesson 7 Innovation and Change Organizational innovation Why innovation matters Managing innovation Organizational change Why change occurs and why it matters Principles of Managing change Highly Effective Management Training Course - Lesson 8 Organizational Structures and Process Departmentalization Organizational authority Job design Designing organizational process Highly Effective Management Training Course - Lesson 9 Managing Teams The good and the bad of using teams Kinds of teams Work team characteristics Enhancing work team effectiveness Highly Effective Management Training Course - Lesson 10 Motivation and Leadership Basics of motivation Equity theory Expectancy theory What is leadership? Situational leadership Strategic leadership Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

28 Many of the gains of training remain unrecognized because they are not measured. That limits an organization s knowledge of how and which training programs benefit employees, and also cause a training budget and planning to lack accuracy. Measuring Results from Training Training Course provides knowledge and skill development in various learning styles, training evaluation levels and plans, training measurement tools, ROI formulas, and assessment of the training. This course helps organizations to measure the tangible and the intangible benefits of training so that they can plan accurately and maximize the return from training programs. This detailed and engaging course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Measuring Results from Training Outline Foreword: Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Outcomes: By the end of this training course, participants will: Understand Kolb's learning styles & learning cycle Learn about Kirkpatrick's levels of evaluation Become familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets & interviews Learn when to use each type of evaluation tool Be able to perform a needs assessment Learn how to write learning objectives & link them to an evaluation Learn to write an evaluation plan Gain insight into identifying costs, benefits & ROI on training Develop a business case for training

29 Measuring Results from Training Course - Lesson 1 Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives Action Plans Measuring Results from Training Course - Lesson 2 Kolb s Learning Styles The Four-Stage Process Accommodators Divergers Convergers Assimilators Measuring Results from Training Course - Lesson 3 Kirkpatrick s Levels of Evaluation Overview Level One: Reactions Level Two: Learning Level Three: Behavior Level Four: Results Measuring Results from Training Course - Lesson 4 Types of Measurement Tools Goal Setting Self-Evaluations Peer Evaluations Supervisor Evaluations High-Level Evaluations Measuring Results from Training Course - Lesson 5 Focusing the Training Performing a Needs Assessment Creating Learning Objectives Drilling Down Into Content Measuring Results from Training Course - Lesson 6 Creating an Evaluation Plan What Will We Evaluate? When Will the Evaluation be completed? How Will We Evaluate It? Who Will Perform the Evaluation? Measuring Results from Training Course - Lesson 7 Assessing Learning before Training Workplace Observation Objectives Assessment Pre-Assignments and Pre-Tests Measuring Results from Training Course - Lesson 8 Assessing Learning during Training Reviewing Learning Objectives Performing Hip-Pocket Assessments Quizzes and Tests Skill Assessments Measuring Results from Training Course - Lesson 9 Assessing Learning after Training Evaluation Timelines Learning Journal Goal Setting Additional Methods of Evaluation Measuring Results from Training Course - Lesson 10 The Long Term View Creating a Long Term Evaluation Plan Methods of Evaluation Documenting Lessons Learned Measuring Results from Training Course Lesson 11 Calculating the Return on Investment (ROI) A Basic ROI Formula Identifying and Measuring Tangible Benefits Identifying and Measuring Intangible Benefits Calculating Total Costs Making a Business Case Measuring Results from Training Course - Lesson 12 Wrapping Up Words from the Wise Parking Lot Action Plans Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

30 Budgets and financial reports can only be handled successfully if certain basic and advanced skills are acquired. An understanding of financial terminology, interpreting various financial statements, forecasting techniques and budgeting methods are necessary skills. The pdtraining Budgets and Financial Reports Training Course is designed to provide both basic and advanced skills in budgeting and handling financial reports to ensure the learners become capable of performing their responsibilities successfully. This highly valuable and practical training course is available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Budgets and Financial Reports Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Budgets and Financial Reports Outline Foreword: Financial management is the lifeblood of an organization. Budgeting and forecasting is an essential financial process for any business, no matter how large or small. This easy to understand and fun Budgets and Financial Reports Training course aims to demystify some of the financial terms and concepts and will define key terms like ROI, EBIT, GAAP, and extrapolation. Participants will explore the tools, concepts and techniques used by financial people, be guided through a practical and best practice process approach to understanding budgets and financial reports so they can apply key finance and budgeting principles and hold relevant discussions and render decisions based on financial data. Outcomes: By the end of this course, participants will: Define and clarify financial terminology and concepts Develop skills for analyzing financial statements Distinguish between budgets & budgeting Demonstrate techniques for effective budgeting Apply advanced forecasting techniques Discover how to make smart purchasing decisions Interpret some of the legal aspects of finances

31 Budgeting & Financial Reports Training Course - Lesson 1 Getting Started Workshop Objectives Budgeting & Financial Reports Training Course - Lesson 2 Glossary What is Finance? Commonly Used Terms Key Players Important Financial Organizations Understanding GAAP Budgeting & Financial Reports Training Course - Lesson 3 Understanding Financial Statements Balance Sheets Income Statements (AKA Profit & Loss Statements) Statement of Retained Earnings Statement of Cash Flows Annual Reports Budgeting & Financial Reports Training Course - Lesson 4 Analyzing Financial Statements (I) Income Ratios Profitability Ratios Liquidity Ratios Working Capital Ratios Bankruptcy Ratios Budgeting & Financial Reports Training Course - Lesson 5 Analyzing Financial Statements (II) Long-Term Analysis Ratios Coverage Ratios Leverage Ratios Calculating Return on Investment (ROI) Budgeting & Financial Reports Training Course - Lesson 6 Understanding Budgets Common Types of Budgets What Information do I Need? Who Should Be Involved? What Should a Budget Look Like? Budgeting & Financial Reports Training Course - Lesson 7 Budgeting Made Easy Factoring in Historical Data Gathering Related Information Adjusting for Special Circumstances Putting It All Together Computer Based Methods Budgeting & Financial Reports Training Course - Lesson 8 Advanced Forecasting Techniques Using the Average Regression Analysis Extrapolation Formal Financial Models Budgeting & Financial Reports Training Course - Lesson 9 Managing the Budget How to Tell If You re on Track Should Your Budget be Updated Keeping a Diary of Lessons Learned When to Panic Budgeting & Financial Reports Training Course - Lesson 10 Making Smart Purchasing Decisions 10 Questions You Must Ask Determining the Payback Period Deciding Whether to Lease or Buy Thinking Outside the Box Budgeting & Financial Reports Training Course Lesson 11 A Glimpse into the Legal World A Brief History The Sarbanes-Oxley Act CEO/CFO Certification 8th Company Law Directive Budgeting & Financial Reports Training Course - Lesson 12 Wrapping Up Words from the Wise Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

32 Employee engagement involves helping employees to become more productive, focused and organized. The success of your staff is directly related to the success of any organization. The pdtraining Employee Engagement Training Course provides understanding and skill building in the various methods of employee engagement such as attention zones, goal setting, prioritizing, focusing, and evaluating. Training in employee engagement helps managers to keep employees motivated, productive and fulfilled. Happy staff produce better results! This significant and comprehensive training course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Employee Engagement Training Course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Employee Engagement Outline Foreword: Having an engaged workforce is critical to organizational success. Managers must understand that today s employees are seeking more from their jobs and careers than in previous decades. Employees will choose to either stay within an organization or go, based on whether or not that organization meets their needs and expectations. Apart from seeking tangible benefits such as salary, they look out for roles that will provide a sense of satisfaction and fulfillment. So how do you improve employee engagement and create people who are 'connected and committed' to the business? The Employee Engagement Training Course examines why employee engagement is important and valuable, how to foster and measure employee engagement and link it to key organizational goals and outcomes. Outcomes: By the end of this course, participants will: Wake up! Disengagement is costing your company millions Identify the different types of attention Create strategies for SMART goals Implement proactive methods to create engagement Procrastination: Eat that frog! Manage time and productivity Develop strategies for an engaged workforce Identify the different personality types & how they fit into a plan for employee motivation

33 Employee Engagement Training Course - Lesson 1 Getting Started Workshop Objectives Pre-Assignment Review Employee Engagement Training Course - Lesson 2 Introduction to Employee Engagement What Is Employee Engagement? Stop Thinking and Pay Attention! What Is Mushin? What is Xin Yi (Heart Minded)? Employee Engagement Training Course - Lesson 3 Types of Attention Focused Attention Sustained Attention Selective Attention Alternating Attention Attention CEO Attentional Blink Employee Engagement Training Course - Lesson 4 Strategies for Goal Setting Listening to Your Emotions Prioritizing Re-Gating Employee Engagement Training Course - Lesson 5 Meditation Beta Alpha Theta Delta Gamma Employee Engagement Training Course - Lesson 6 Training Your Attention Mushin Meditation Focus Execute Visualization Employee Engagement Training Course - Lesson 7 Attention Zones Model Reactive Zone Proactive Zone Distracted Zone Wasteful Zone Employee Engagement Training Course - Lesson 8 SMART Goals The Three P s The SMART Way Prioritizing Evaluating and Adapting Employee Engagement Training Course - Lesson 9 Keeping Yourself Focused The One Minute Rule The Five Minute Rule What to Do When You Feel Overwhelmed Employee Engagement Training Course - Lesson 10 Procrastination Why We Procrastinate Nine Ways to Overcome Procrastination Eat That Frog Employee Engagement Training Course Lesson 11 Prioritizing Your Time The 80/20 Rule The Urgent / Important Matrix Being Assertive Creating a Productivity Journal The Glass Jar: Rocks, Pebbles, Sand and Water Employee Engagement Training Course - Lesson 12 Wrapping Up Words from the Wise Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

34 Performance management includes competency assessments, identifying learning cycle, goal setting, recording of performance, and creating a performance plan. Correct performance management leads to greater efficiency and reduced waste. Performance Management and Appraisals Training Course provide complete and exhaustive training in the basics of performance management, its process, factors that influence performance, accurate goal setting, and evaluation. This influential and comprehensive training course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Performance Management and Appraisals Outline Foreword: Performance Management is not a company s way of employing micro-managing techniques that stunt the professional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactorily manner. Outcomes: By the end of this course, participants will: Define performance management Learn how performance management works & the tools used to make it work Learn the three phases of performance management Learn to assess the effectiveness of each phase Understand how to implement effective goal setting & how to use goal setting as an integral part of performance management Learn how to give feedback on performance management Understand Kolb's Learning Cycle & how to engage adults differently based on their position in the Learning Cycle Gain insight into the impact of effective motivation in the workplace Develop a performance journal & a performance plan

35 Performance Management - Lesson 1 Getting Started Workshop Objectives Performance Management - Lesson 2 The Basics (I) What is Performance Management? How Does Performance Management Work? Tools Performance Management - Lesson 3 The Basics (II) Three Phase Process Assessments Performance Reviews Performance Management - Lesson 4 Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Performance Management - Lesson 5 Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Performance Management - Lesson Degree Feedback What is 360 Degree Feedback? Vs. Traditional Performance Reviews The Components Performance Management - Lesson 7 Competency Assessments Competency Assessment Defined Implementation Final Destination Performance Management - Lesson 8 Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Performance Management - Lesson 9 Motivation Key Factors The Motivation Organization Identifying Personal Motivators Evaluating and Adapting Performance Management - Lesson 10 The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Performance Management Lesson 11 Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Performance Management - Lesson 12 Wrapping Up Words from the Wise Your Notebook Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

36 Effective recruitment and selection ensures that the right people are in the right job. It helps to increase job satisfaction, reduce wastage of resources, achieve better retention of employees, and improve productivity. Recruitment and Selection Training Course provides skill development and knowledge enhancement in the preparation, the selection process, goal setting, orientation and retention, interviewing, and measurement of the results of recruitment. This highly beneficial and comprehensive course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Recruitment and Selection Training Course Outline Foreword: Your employees are a vital part of determining the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly. Outcomes: By the end of this training course, participants will: Master the recruitment process Recognize the G.R.O.W. model & how to set goals Learn how to prepare for the interview & question process Identify & avoid bias when making an offer Discover new ways of retaining talent & measuring growth

37 Recruitment and Selection Training Course - Lesson 1 Getting Started Workshop Objectives Recruitment and Selection Training Course - Lesson 2 Introduction to Recruitment What is Recruitment? Challenges and Trends Sourcing Candidates Requirements Recruitment and Selection Training Course - Lesson 3 The Selection Process Job Analysis and Descriptions The Approach The Recruitment Interview Testing Recruitment and Selection Training Course - Lesson 4 Goal Setting Using the G.R.O.W. Model Identifying Goal Areas Setting SMART Goals Using a Productivity Journal Recruitment and Selection Training Course - Lesson 5 The Interview Phone Interviews Traditional Interviews Situational Interviews Stress Interviews Recruitment and Selection Training Course - Lesson 6 Types of Interview Questions Direct Questions Non-Direct Questions Hypothetical or Situational Questions Behavioral Descriptive Questions Recruitment and Selection Training Course - Lesson 7 Avoiding Bias in Your Selection Expectancy Effect Primacy Effect Obtaining Bias Information Stereotyping Recruitment and Selection Training Course - Lesson 8 The Background Check Preparation Data Collection Illegal Questions Being Thorough without Being Pushy Recruitment and Selection Training Course - Lesson 9 Making Your Offer Outlining the Offer Negotiation Techniques Dealing with Difficult Issues Sealing the Deal Recruitment and Selection Training Course - Lesson 10 Orientation and Retention Getting off on the Right Track Your Orientation Program The Checklist Following Up Recruitment and Selection Training Course - Lesson 11 Measuring the Results Cost Breakdown Employee Quality Recruiter Effectiveness Fine Tuning Recruitment and Selection Training Course - Lesson 12 Wrapping Up Word from the Wise Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

38 Onboarding helps new employees adjust to their new work environment and systems quickly and smoothly. Successful Onboarding will reduce the amount of time and loss of productivity usually associated with hiring new staff. The pdtraining Employee Onboarding Training Course teaches the essentials of Onboarding including setting expectations for new staff, how to prepare and organize an Onboarding program and common induction methodologies. This influential and comprehensive training course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Employee Onboarding Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Employee Onboarding Outline Foreword: Research and conventional wisdom both suggest that employees get about 90 days to prove themselves in a new job. Every organization has its own version of the complex process new employees go through to learn skills, knowledge, attitudes and behaviors required to function effectively. The bottom line is, the faster the new employees feel welcome and prepared for their jobs, the faster they will be able to successfully contribute to the firm s strategic and operational plans. Outcomes: By the end of this course, participants will: Define onboarding Know the benefits & purpose of onboarding Prepare for a successful onboarding program Identify ways to engage & follow up with employees Set operational expectations Discover the importance of resiliency & flexibility

39 Employee Onboarding Training Course - Lesson 1 Getting Started Workshop Objectives Employee Onboarding Training Course - Lesson 2 Purpose of Onboarding Start-up Cost Anxiety Employee Turnover Realistic Expectations Employee Onboarding Training Course - Lesson 3 Introduction What is Onboarding? The Importance of Onboarding Making Employees Feel Welcome First Day Checklist Employee Onboarding Training Course - Lesson 4 Onboarding Preparation Professionalism Clarity Designating a Mentor Training Employee Onboarding Training Course - Lesson 5 Onboarding Checklist Pre-Arrival Arrival First Week First Month Employee Onboarding Training Course - Lesson 6 Creating an Engaging Program Getting Off on the Right Track Role of Human Resources Role of Managers Characteristics Employee Onboarding Training Course - Lesson 7 Following Up with New Employees Initial Check In Following Up Setting Schedules Mentor's Responsibility Employee Onboarding Training Course - Lesson 8 Setting Expectations Defining Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting It in Writing Employee Onboarding Training Course - Lesson 9 Resiliency and Flexibility What is Resiliency? Why Is It Important? Five Steps What is Flexibility? Why Is It Important? Five Steps Employee Onboarding Training Course - Lesson 10 Assigning Work General Principles The Dictatorial Approach The Apple Picking Approach The Collaborative Approach Employee Onboarding Training Course - Lesson 11 Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback Employee Onboarding Training Course - Lesson 12 Wrapping Up Words from the Wise Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

40 Effective delegation is as much an art form as a skill which allows you to get more done with limited resources. If you know how to delegate skillfully, it will reduce your workload, increase your productivity and makes expansion and growth possible. You can delegate your way to success! The pdtraining Effective Delegation Training Course provides you with the knowledge and skills to effectively understand the levels, methods, monitoring, management and practice of delegation. Delegating roles and responsibilities appropriately helps both management and employees to work smoothly and productively to achieve their common goals. This influential and lively course is delivered across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Effective Delegation Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Effective Delegation Training Outline Foreword: Delegation is often one of the hardest skills for a manager to master. During this training course, participants receive training in the many of the facets of delegation, including when and whom to delegate responsibilities, understanding the delegation process, using effective techniques to overcome problems, and more. Outcomes: After completing this course, participants will have learned to: Understand how delegation fits into their job and increase productivity Understand and use different ways of delegating tasks Use Pre-assignment review Pick up the right person Use an eight-step process for effective delegation Give better instructions for better delegation results Give instructions effectively Identify common delegation pitfalls and learn how to avoid them Use ways to monitor delegation results Monitor delegation Use techniques for giving effective feedback Provide feedback Understand the importance of delegation and its results Manage a delegation meeting

41 Effective Delegation Training Course - Lesson 1 Getting Started Icebreaker Pre-Assignment Review Workshop Objectives Effective Delegation Training Course - Lesson 2 Why Delegate? Advantages & Disadvantages Delegation Do's and Don'ts Self-Assessment Effective Delegation Training Course - Lesson 3 What is Delegation? Delegation Definitions Levels of Delegation Guidelines for Success Lateral Delegation Effective Delegation Training Course - Lesson 4 Picking the Right Person Demonstrated Based on Skill Level Employee Motivation Employee Workload Matching of Skills & People Effective Delegation Training Course - Lesson 5 The Delegation Meeting Clarity in Communication Context & Relevance Ensuring Understanding Setting Performance Standards Delegating Authority Setting Support Clarity in Expectations & Committment Rewards & Recognition Effective Delegation Training Course - Lesson 6 Putting it into Practice Eight Steps of Delegation Meeting Activity Effective Delegation Training Course - Lesson 7 Giving Instructions Three Types of Instructions Examples Preparing Instructions Effective Delegation Training Course - Lesson 8 Monitoring Delegation Why Monitor Delegation? Advantages of Monitoring Delegation Methods to Monitor Delegation Effective Delegation Training Course - Lesson 9 Practicing Delegation Your Role in Delegation Employees' Role in Delegation When to Delegate Whom to Delegate To Delegating Authority Monitoring Delegation Managing Disappointments Effective Delegation Training Course - Lesson 10 Giving Feedback The Ingredients of Good Feedback What Makes Feedback Effective Case Studies Effective Delegation Training Course - Lesson 11 Becoming a Good Delegator Characteristics of Effective Delegators Personal Action Plan Recommended Readings Effective Delegation Training Course - Lesson 12 Wrapping Up Words from the Wise Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

42 Criticism must always aim towards positivity and improvement. When providing criticism, the words, the attitude, the tone, and the place are of immense importance. The pdtraining Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. It includes planning and preparing for a critique in such a way that the person receiving the criticism is motivated to correct past mistakes and work towards improvement. This significant and fun training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Delivering Constructive Criticism Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Delivering Constructive Criticism Training Outline Foreword: Constructive Criticism must be provided correctly to maximize its impact and benefits. During this training course in delivering constructive criticism, participants receive training in choosing the right place, time and occasion for giving criticism; setting goals; preparing and planning a healthy criticism; and understanding the role of emotions and reactions in delivering constructive criticism. Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviors and conflicts that negatively impact an organization. When an employee commits an action that requires feedback or criticism, it needs to be handled skillfully. Outcomes: After completing this course, participants will have learned to: Determine the right place to give feedback Consider informal feedback Gather facts on the issue Create an action plan Practice tone Control and create an impact Criticize in private, praise in public Create a safe environment for providing criticism Monitor body language Develop understanding and active listening Be collaborative Set goals Check emotions and outbursts Diffuse negative emotions, including anger Understand what not to do Measure results

43 Delivering Constructive Criticism Training Course - Lesson 1 Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Delivering Constructive Criticism Training Course - Lesson 2 When Should Feedback Occur? Repeated Events or Behavior Breaches in Company Policy When Informal Feedback Has Not Worked Immediately After the Occurrence Delivering Constructive Criticism Training Course - Lesson 3 Preparing and Planning Gather Facts on the Issue Practice Your Tone Create an Action Plan Keep Written Records Delivering Constructive Criticism Training Course - Lesson 4 Choosing a Time and Place Check the Ego at the Door Criticize in Private, Praise in Public It Has to Be Face to Face Create a Safe Atmosphere Delivering Constructive Criticism Training Course - Lesson 5 During the Session (I) The Feedback Sandwich Monitor Body Language Check for Understanding Practice Active Listening Delivering Constructive Criticism Training Course - Lesson 6 During the Session (II) Set Goals Be Collaborative Ask for a Self-Assessment Always Keep Emotions in Check Delivering Constructive Criticism Training Course - Lesson 7 Setting Goals SMART Goals The Three P's Ask for Their Input Be as Specific as Possible Delivering Constructive Criticism Training Course - Lesson 8 Diffusing Anger or Negative Emotions Choose the Correct Words Stay on Topic Empathize Try to Avoid 'You Messages' Delivering Constructive Criticism Training Course - Lesson 9 What Not to Do Attacking or Blaming Not Giving Them a Chance to Speak Talking Down Becoming Emotional Delivering Constructive Criticism Training Course - Lesson 10 After the Session (I) Set a Follow-Up Meeting Make Yourself Available Be Very Specific with the Instructions Provide Support and Resources Delivering Constructive Criticism Training Course - Lesson 11 After the Session (II) Focus on the Future Measuring Results Was the Action Plan Followed? If Improvement is Not Seen, Then What? Delivering Constructive Criticism Training Course - Lesson 12 Wrapping Up Words from the Wise Parking Lot Lessons Learned Completion of Action Plans and Evaluations Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

44 Managing a virtual team is different from managing a team that is physically present. Virtual team management requires dealing with cultural differences, time differences, remoteness, and technological barriers. Managing Virtual Teams Course includes setting up a virtual team, conducting meetings, overcoming special challenges, using appropriate communication tools and dealing with inefficiency. These skills help you to establish and manage a virtual team successfully. This intensive training course is conducted across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Managing Virtual Teams Course Outline Foreword: There are an estimated one billion virtual workers in 2013, and the number is expected to rise in the future. With a global workforce, you are provided with a cost effective and talented pool of employees to draw from. Managing a virtual team is harder because of the challenges posed by time difference and cultural differences. Virtual Team Building and Management training course provides participants the knowledge to overcome these challenges and succeed in creating a highly productive global workforce. Outcomes: After completing this course, participants will have learned to: Establish an excellent virtual team Hold effective meetings and group sessions Discover effective ways to communicate with team members Understand, respect and embrace different cultures Set clear and precise goals Provide timely feedback Be proactive Communicate easily and effectively Stay in contact Avoid making assumptions Build trust and confidence among employees Use software to manage better Handle poor performing employees Manage a virtual team during any project

45 Virtual Team Building and Management Training Course - Lesson 1 Getting Started Housekeeping Items Workshop Objectives The Parking Lot Action Plan Virtual Team Building and Management Training Course - Lesson 2 Setting Up Your Virtual Team (I) Choose Self-Motivated People with Initiative Face to Face Meetings at First (Kick-off Meeting) Diversity Will Add Value Experienced with Technology Virtual Team Building and Management Training Course - Lesson 3 Setting Up Your Virtual Team (II) Personality Can Count as Much as Skills Rules of Engagement Icebreakers and Introductions Virtual Team Building and Management Training Course - Lesson 4 Virtual Team Meetings Scheduling Will Always Be an Issue Have a Clear Objective and Agenda Solicit Additional Topics in Advance Discourage Just Being a Status Report Virtual Team Building and Management Training Course - Lesson 5 Communication (I) Early and Often Rules of Responsiveness Face to Face When Possible Choose the Best Tool Virtual Team Building and Management Training Course - Lesson 6 Communication (II) Be Honest and Clear Stay in Constant Contact Don't Make Assumptions Set Up Protocols Virtual Team Building and Management Training Course - Lesson 7 Building Trust Trust Your Team and They Will Trust You Beware of "Us vs Them" Territorial Issues Share Best Practices Create a Sense of Ownership Virtual Team Building and Management Training Course - Lesson 8 Cultural Issues Respect and Embrace Differences Be Aware of Different Work Styles Know Your Team Members Cultural Background Virtual Team Building and Management Training Course - Lesson 9 To Succeed With a Virtual Team Set Clear Goals Create Standard Operating Procedures (SOPs) Build a Team Culture Provide Timely Feedback Virtual Team Building and Management Training Course - Lesson 10 Dealing With Poor Team Players Manage Their Results, Not Their Activities Be Proactive, Not Reactive Check In Often Remove Them Virtual Team Building and Management Training Course - Lesson 11 Choosing the Right Tools Communication Software Collaboration and Sharing Tools Project Management Software Use What Works for You and Your Team Virtual Team Building and Management Training Course - Lesson 12 Wrapping Up Words from the Wise Parking Lot Lessons Learned Completion of Action Plans and Evaluations Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

46 Business ethics ensure that employees understand the goals and expectations of the organization. Business Ethics Training Course involves training in ethical management, goal setting, organization, and identification and managing of responsibilities. The course provides knowledge and skill building in the techniques that allow the successful building and management of business ethics. This influential and lively training course is available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Business Ethics Training Outline Foreword: Every day key decisions are made about how resources are used and consumed in the enterprise. The ethical imperative is to ensure that resources are used in the most appropriate way within the context of the organization and the broader context of the organization in the community. Ethics should maintain a positive effect on the employees surroundings, creating an atmosphere of decision making that fosters help and not harm. This course will pose a series of questions that will form the basis of a practical ethical framework. Outcomes: In this course participants will: Understand what 'business ethics' is Learn how to make ethical decisions Receive practical tools to implement ethics in the workplace Understand employee rights to enable and create privacy, harassment & technology policies Understand your business & social responsibilities Learn how to balance personal and organization ethics Learn when to "blow the whistle" Be able to identify unethical behaviors

47 Business Ethics Training Course - Lesson 1 Getting Started Workshop Objectives Action Plans and Evaluation Forms Module Two: What is Ethics? What Is Business Ethics? 10 Benefits of Managing Ethics Business Ethics Training Course - Lesson 2 Pre-Assignment Review Benefits Guidelines for Managing Ethics in the Workplace Roles and Responsibilities Business Ethics Training Course - Lesson 3 Targeting Your Market Privacy Policies Harassment Issues Technology Business Ethics Training Course - Lesson 4 The Prospect Dashboard Identifying Types of Responsibilities Handling Conflicting Social and Business Responsibilities Business Ethics Training Course - Lesson 5 Setting Goals The Basics Balancing Personal and Organizational Ethics Common Dilemmas Making Ethical Decisions Overcoming Obstacles Business Ethics Training Course - Lesson 6 Public Speaking Criteria and Risk The Process When You Should Blow the Whistle Business Ethics Training Course - Lesson 7 Trade Shows Ethical Management Identifying the Characteristics Ensuring Ethical Behavior Business Ethics Training Course - Lesson 8 Regaining Lost Accounts Recognize & Identify Preventing Addressing Interventions Business Ethics Training Course - Lesson 9 Warming Up Cold Calls Organization Basics Addressing the Needs Ethical Principles Business Ethics Training Course - Lesson 10 The 80/20 Rule Ethical Safeguards Developing a Code of Ethics Performing an Internal Ethics Audit Upholding the Ethics Program Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

48 Being skilled in handling various kinds of communications helps to manage teams, employees, colleagues, business partners, and customers successfully. Training in managing difficult conversations assists in avoiding conflicts, and losing valuable customers and potential business deals. Difficult conversations can result in positive outcomes if the right approach and strategies are applied for handling them. The pdtraining Managing Difficult Conversations Training Course provides you skills to keep control of difficult conversations so that you can successfully steer them to achieve positive outcomes. This dynamic and fun training course is available across the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Managing Difficult Conversations course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Managing Difficult Conversations Training Outline Foreword: Managing Difficult Conversations require specialized knowledge and skill development because they are tough to handle without specialized skills. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations. The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. Mastering communication is a necessary skill in the management of human resources, handling of customers, and team management. Outcomes: After completing this course, participants will have learned to: Predict the results of a conversation Establish the intent of a conversation Identify the desired outcome Manage their body language Speak persuasively Listen actively Use probing techniques Ask the right questions at the right time Establish the purpose of a difficult conversation Create a conversation template Create a personalized action plan Use communication skills to influence and control Maintain safety in a conversation Choose an appropriate place for a conversation Understand and analyze the other person Stay in control of the conversation throughout

49 Managing Difficult Conversations Training - Lesson 1 Course Overview Icebreaker Housekeeping Items Workshop Objectives Managing Difficult Conversations Training - Lesson 3 Toolkit for Successful Conversations Managing Your Body Language Speaking Persuasively Active Listening Asking Questions Probing Techniques Managing Difficult Conversations Training - Lesson 5 Framework for Difficult Conversations What s Your Purpose? Steps for a Difficult Conversation Creating a Conversation Template Managing Difficult Conversations Training - Lesson 7 Testing the Waters Role Play Managing Difficult Conversations Training - Lesson 2 Choosing to Have the Conversation Considering the Consequences Establishing Your Frame of Reference Establishing Positive Intent Identifying the Desired Outcome Managing Difficult Conversations Training - Lesson 4 Choosing the Time and Place Finding a Neutral Meeting Place Avoiding Temptations Picking the Best Day and Time Managing Difficult Conversations Training - Lesson 6 Staying Safe Mutual Respect Common Ground Staying in Control When To Walk Away Managing Difficult Conversations Training - Lesson 8 Wrapping Up Lessons Learned Completion of Action Plans and Evaluations Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

50 Critical thinking involves identifying and evaluating specific situations, being aware of any contributing circumstances and the potential results of your actions or plans. To think critically, it is important to evaluate various perspectives (yours and others), identify the resources available to you and evaluate the short and long-term effects of taking a particular action. The pdtraining Critical Thinking Training Course provides training in identifying support structures, perspectives and arguments, and how to evaluate the advantages and the disadvantages of a plan or an action so that the right decisions can be made the first time. This powerful and exhaustive training course is delivered across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Critical Thinking Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Critical Thinking Outline Foreword: In this course, you ll get hands-on experience with a battery of practical tools (including the Watson-Glaser Critical Thinking II Development Report) to help you make critical thinking an indispensable part of your skill set. You ll find out things you didn t know about yourself and make discoveries that can literally change your life. Instead of concentrating on theories, you ll be working with an expert instructor to get comfortable with a concrete set of tools. You ll then be ready to benefit from your new skills immediately when you return to your job. Outcomes: Explore real-world examples of why critical thinking is so important in business Learn to use critical thinking skills when making business decisions Choose the right techniques to recognize assumptions and draw conclusions Know how to translate an abstract idea into something tangible Minimize the impact of job pressures on your thinking processes React with curiosity instead of emotion Get a roadmap for developing your critical thinking skills

51 Agenda: Day One Session One: Introduction and Course Overview Session Two: Understanding Critical Thinking What is Critical Thinking? Characteristics of a Critical Thinker Common Critical Thinking Styles Small Group Work Developing Your Critical Thinking Skills Session Three: Where Do Other Types of Thinking Fit In? Left and Right Brain Thinking Whole-Brain Thinking Session Four: Pitfalls to Reasoned Decision Making Getting Over the Barriers Debrief Morning Wrap-Up Energizer: Puzzle Paradise Session Five: The Critical Thinking Process Critical Thinking Model The Standards of Critical Thinking Identifying the Issues Identifying the Arguments Clarifying the Issues and Arguments Establishing Context Checking Credibility and Consistency Evaluating Arguments Day One Wrap-Up Agenda: Day Two Session Six: A Critical Thinker's Skill Set Asking Questions Probing Pushing My Buttons Critical Thinking Questions Active Listening Skills Session Seven: Creating Explanations Defining Explanations Steps to Building an Explanation Small Group Work Session Eight: Dealing with Assumptions Session Nine: Common Sense Session Ten: Critical and Creative Thought Systems Tips for Thinking Creatively Creative Thinking Exercise De Bono's Thinking Hats

52 Session Eleven: Putting It into Practice Presenting and Communicating Your Ideas to Others Pre-Assignment Preparation Presentations Web Links: View this course online: In-house Training Instant Quote: Public Classes - Enrol Now!

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