7/6/ ANNUAL MEETING LEADING A MULTIGENERATIONAL WORKFORCE THE GENERATIONS OVERVIEW. THE GENERATIONS Workforce INTRODUCTION OBJECTIVES AGENDA

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1 OBJECTIVES LEADING A MULTIGENERATIONAL WORKFORCE Pharmacist Objectives Illustrate the belief systems and values of each of the four generations that make up the current workforce Compare and contrast the workplace characteristics for each of the four generations that make up the current workforce Formulate a plan to implement the Six Principles for Managing s Successfully into the workplace Technician Objectives List the four generations that make up the current workforce Define the workplace characteristics for each of the four generations that make up the current workforce Explain the Six Principles for Managing s Successfully AGENDA Introduction Objectives Overview of generations and influence on the workforce Define generations in current workforce Identify workplace characteristics of each generation Six principles for managing generations successfully Scenario Question and Answer THE GENERATIONS A generation is a group of people that are programed at the same time in history. A generation shares a common set of formative events and trends-headlines and heroes, music and mood, parenting style and education system. As they grow older, they learn and grow. They adjust their behaviors and build their skills. But generally do not radically change the way they view the world. INTRODUCTION Christopher Lynch, Pharm.D., M.Ed. Lake Erie College of Medicine (LECOM) School of Pharmacy Bradenton Campus Director of Experiential Education Student Leadership Development Team Building & Strategic Planning Diversity & Personality Awareness Passionate about developing leaders in the pharmacy profession and in healthcare Rochelle Nappi, Ed.D. Nova Southeastern University College of Pharmacy Ft. Lauderdale/Davie Campus Director of Student Services Student Leadership Development Organizational Leadership Conflict Resolution Passionate about helping students achieve their educational goals while they define their professional identity THE GENERATIONS Workforce Just a few years ago, generations were separated at work by rank and status. People weren t likely to rub elbows on a daily basis with those in other age groups. Four distinct generations work side by side to solve problems, make decisions, design products, manage projects, and serve customers. 1

2 GENERATIONS IN TODAY S WORKFORCE THE BABY BOOMER GENERATION SEMINAL EVENTS Depression Babies, Traditionalists, & GI Joe Born before 1945 Boom Vietnam, s, & Me Born Gen, Busters, & Twentysomethings Born Millenial Y, Internet, & Nintendo Born a.k.a. s, Vietnam, and Me Largest 50+ generation in history! Now in their mature years Savvier than their parents about technology, retirement, keeping fit, and social issues. Grew up during a time of incredible technology and social changes 1960-Birth control pills introduced 1963-MLK leads march on Washington 1963-President Kennedy assassinated 1965-Troops sent to Vietnam 1967-World s first heart transplant 1969-Moon landing and Woodstock REPRESENTATION OF GENERATIONS IN WORKFORCE CIRCA 2006 CIRCA % 44% 33% % 38% 32% THE BABY BOOMER GENERATION FORMATIVE YEARS Be anything you want to be Change the world Work well with others Live up to expectations Duck and cover! CONTRIBUTIONS TO WORKFORCE Committed to making things different Involved in decision making Influence direction of organizations Must prove their worth Good work ethic Millenial 15% 22 25% 40 Most Influential Technology: Television Good communication skills THE WORLD WAR II GENERATION 1945 & BEFORE GENERATION & SEMINAL EVENTS FORMATIVE YEARS & WORKFORCE SEMINAL EVENTS a.k.a The Greatest! 1939-Germany invades Poland 1941-Pearl Harbor; U.S. in 1945-Atomic bomb; ends Conservative Sacrifice Heroic & selfless Consider the common good a.k.a. ers, Twentysomethings, Post-s Not what older people wish they were Parents worried about recession, inflation and stagflation 1979-Global energy crisis 1976-Tandy & Apple market PC s 1979-Three Mile Island accident 1981-AIDS identified 1947-Cold War begins Built the infrastructure of workforce Very cautious; survivalists 1986-Challenger & Chernobyl disasters Most Influential Technology: Radio Values driven with strong work ethic Latchkey kids; independent 1989-Berlin wall falls Reluctant to give loyalty away 1991-Cold War ends 2

3 GENERATION A MULTI-GENERATIONAL WORK TEAM FORMATIVE YEARS Don t count on anything Heroes don t exist Get real Take care of yourself Always ask why? Most Influential Technology: Personal Computer CONTRIBUTIONS TO WORKFORCE Self-reliant Thrive in chaos and change Enjoy achieving measurable results Like streamlining processes Seek flexible, results-driven organizations that adapt to their preferences BENEFITS Attracts/Retains talented people of all ages More flexible Greater market share because members reflect the multigenerational market Stronger decisions from multiple perspectives More innovation and creativity Can meet the needs of a diverse public and relate more effectively THE MILLENNIAL GENERATION Millenial SEMINAL EVENTS a.k.a. Y, Internet, Nexters, Digital Immersed in technology 1995-Bombing of Federal Building in Oklahoma City 1995-OJ Simpson trial Workplace Gen Busiest generation 1999-Columbine shootings Helicopter parents 2001-World Trade Centers attacked Comfortable discussing or posting anything Greatly exposed to multiculturalism 2003-Iraq War Begins 2005-Hurricane Katrina I THE MILLENNIAL GENERATION FORMATIVE YEARS You are special Participation trophies Connect 24/7 Achieve now! Serve your community Most Influential Technology: Internet CONTRIBUTIONS TO WORKFORCE Goal & achievement oriented Love information Volunteer minded Socially concerned and responsible Have high job expectations Big on professional development Demand autonomy & less rules 3

4 WORKPLACE CHARACTERISTICS ASSETS ASSETS OF EACH GENERATION Millenials Experienced, Dedicated, Focused, Stable, Loyal, Emotional Maturity & Perseverance Experienced, Dedicated, Team Perspective, & Service Oriented Adaptable, Independent, Creative, & Techno-Literacy Optimistic, Ability to Multi-Task, Technologically Savvy WORKPLACE CHARACTERISTICS LIABILITIES LIABILITIES OF EACH GENERATION Millenials Uncomfortable with conflict & Uncommunicative when they disagree Reluctant to go against peers & Not known to be budget minded Skeptical & Distrustful of authority Need supervision and structure & Inexperience with people issues 4

5 REWARDS FOR EACH GENERATION Plaques Certificates Personal appreciation Promotion Recognition Free time Upgraded resources Opportunities for development Certifications to add to resume Millenials Awards Certificates Tangible evidence of credibility WHEN MY BOSS DOES THIS IT DRIVES ME CRAZY! Indecisive Use of profanity or slang Too touchy-feely Concerned with making popular decisions Not open to my input Send the message, it s MY way or the highway Abruptness Lack of interest Micro-manage Don t walk the talk Flashy Too much time on process and too little time on results Millenials Cynical and sarcastic Act as though a millennial is too young to know anything Condescending Inconsistent SI PRINCIPLES FOR MANAGING GENERATIONS SUCCESSFULLY 1. Initiate conversations about generations 2. Ask people about their needs and preferences 3. Offer options 4. Be flexible 5. Build on strengths 6 Pursue different perspectives 5

6 INITIATE CONVERSATIONS BE FLEIBLE ASK PEOPLE ABOUT THEIR NEEDS AND PREFERENCES BUILD ON STRENGTHS OFFER OPTIONS PURSUE DIFFERENT PERSPECTIVES 6

7 REFERENCES REFERENCES