The 2020 Workplace. Dr. Karie Willyerd. VP and Chief Learning Officer SuccessFactors

Transcription

1 The 2020 Workplace Dr. Karie Willyerd VP and Chief Learning Officer SuccessFactors

2 The 2020 Workplace The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow s Employees Today Available wherever books are sold 2

3 Three Forces Shaping the Future of Work BY 2020: Global access to markets and talent will reshape business Globalization BY 2020: Five generations will be working side-by-side in organizations Demographics BY 2020: Social media will connect employees, customers, and partners for immediate communication Social Web 3

4 Globalization Changes the World Financial Times Location of Global 500 Headquarters Top 15 Country to 2010 change United States % Japan UK China % Canada % France Germany % Australia Spain India % Switzerland Brazil % Netherlands Italy % Russia

5 Size of the Generations in US Now 90m TRADITIONALISTS BABY BOOMERS GENERATION X MILLENNIALS GEN 2020??? 70m 50m 30m 10m 5 Generations <1946 <1964 <1976 < ? 5

6 2005 US Generation % Demographics Demographics Millennials 25% Generation X 23% Baby Boomers 45% Traditionalists 8% 6

7 2010 US Generation Demographics Demographics Millennials 36% +11% Generation X 22% Baby Boomers 38% -7% Traditionalists 4% -4% 7

8 2015 US Generation % Demographics Demographics Millennials 45% +11% Generation X 21% Baby Boomers 31% -7% Traditionalists 3% -1% 8

9 2020 US Generation % +6% Demographics Demographics Millennials 50% +6% Generation X 20% Baby Boomers 22% -9% Traditionalists 1% 9

10 Top 5 Things Millennials Expect From a boss: 1. Help me navigate my career path 2. Give me straight feedback 3. Mentor and coach me 4. Sponsor me for formal development programs 5. Accommodate flexible schedules Source: Meister & Willyerd, Harvard Business Review, May

11 Top 5 Things Millennials Expect From their next organization: 1. Develop my skills for the future 2. Hold strong values 3. Offer customizable options in my benefits and reward package 4. Allow me to blend work with the rest of my life 5. Offer a clear career path Source: Meister & Willyerd, Harvard Business Review, May

12 Millennials Want Mentoring New methods to save time Group mentoring Team-based learning Reverse mentoring Anonymous mentoring Peer-to-peer mentoring with micro-feedback 12

13 Cisco s Social Media Survey of Millennials 2/3 will ask about social media during job interview 56% will not take a job from a company that bans social media, or they will work around the ban 1/3 prioritize social media access and mobility device freedom over salary 41% say their company marketed their social access device and social media policy to recruit them 68% believe corporate devices should be used for social media and personal use 50% would rather lose their wallet or purse than smart phone 70% believe being in an office is unnecessary 13

14 Smartphones Not a Luxury for Millennials Smartphone Penetration by Age and Income Source: Nielsen, January

15 Is So Yesterday The age they go to school/work Source: comscore Media Metrix,

16 Millennials Around the World Are Connected: Autocracies Are in Trouble Twitter is huge for me; I get most of my news on Twitter and yet is also an extraordinary exemplar of a new order of political operative and advocate. Through her tweets and Facebook posts, she has sought to evoke, in real time, the experience of the protests. These are our weapons, she says, brandishing her smartphone. Vanity Fair, April 2011 Gigi Ibrahim, 24, citizen journalist in Cairo 16

17 107 trillion s in % were spam 17

18 8 billion texts sent every day 18

19 25 billion tweets 700 million users on Facebook 70% outside US 19

20 4 billion YouTube videos watched a day On average, almost 400 videos watched a month 35 hours of video uploaded a minute 20

21 92% of US children have an online presence by age 2 72% in Western Europe AVG, October

22 The contribution revolution is here 22

23 But not at work! (What s with that? Will the autocrats get overthrown?) 23

24 McKinsey Study: Benefits Companies Reported for Internal Use of Web 2.0 Technologies Benefit % of Companies Reporting Average % Improvement Increasing speed of access to knowledge Reducing communication costs Increasing speed of access to internal experts Decreasing travel costs Increasing employee satisfaction Reducing operational costs Reducing time to market for products/services Increasing number of successful innovations for new products/services Increasing revenue

25 Huge Productivity Gains Possible with Just Information Access Speed Benefit % of Companies Reporting Average % Improvement Increasing speed of access to knowledge UC Berkeley estimated information doubling every 2 years; in some fields every 6 months IDC estimates the average knowledge worker spends 15-30% of their time looking for information With 30% improvement, they spend 10.5% to 21% of their time looking for information up to 9% productivity improvement 25

26 How is social media changing the lives of leaders? 26

27 Glassdoor.com 27

28 Is It Really a Big Leap? Rate My Professors: 1 million professors rated 28

29 The underlying principles on the Web of natural hierarchy, transparency, collaboration, and all the rest those characteristics are going to invade management. The idea of a hierarchy that fundamentally empowers the few and disempowers the many is more or less dead. Gary Hamel, management consultant 29

30 How can leaders broaden the scope of employee freedom by managing less without sacrificing focus, discipline and order? Gary Hamel, management consultant 30

31 What Can You Do NOW? 1. Ensure you are fluent in the new language of business 2. Conduct a workforce analysis risk assessment and determine what your workforce plan should be 3. Build a recruiting machine to reach candidates where they live online 4. Develop a clear learning and development strategy to attract new employees and ready your existing employees for the future 5. Make sure your HR systems are app and mobile friendly 6. Use social technologies with video inside your secure environment to allow people to communicate, learn, and collaborate on leading-edge platforms 7. Prepare your leaders with the new competencies required to lead the 2020 workforce 31

32 R U Rdy? 32

33 Thank You