Primary Workers Compensation Concerns

Transcription

1 Workers Compensation Best Practices The Walt Disney Company SIIA Conference Marriott World Center Orlando, Florida September Primary Workers Compensation Concerns Theme Parks & Resorts 75,000 Cast Members Media Networks News, sporting events and broadcasting support Studio Entertainment Motion picture and television production Consumer Products Retail stores and distribution centers

2 The Walt Disney Company The Walt Disney Company 137,000 Employees Corporate Media Networks Theme Parks and Resorts Consumer Products Studio Entertainment 2007 Revenue: $15B USD 2007 Revenue: $10.6B USD 2007 Revenue: $2.3B USD 2007 Revenue: $7.5B USD Best Practices what are they? Guiding principles lay the foundation Goals establish strategic objectives Best Practices are the means, methods and processes that yield the best results Must be adapted and put to use May vary in their application Will evolve over time

3 Best Practice No. 1 Recruit, develop and retain the best people you can The Workers Compensation Team You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality. Walt Disney

4 The Workers Compensation Team We say people are our greatest asset but do we really show it? Facilities case counts development What about leadership? The Claims Examiner Support Staff Processes support people not the other way around The Workers Compensation Team People Processes Facilities

5 Best Practice No. 2 Secure Executive Commitment and Support Executive Leadership Support Speak in their language not yours Develop and maintain a succinct and compelling message Deliver value; quantify it and communicate it Be visible and active in the operating work spaces Communicate across all channels; use multiple platforms and methods Discard the distribution of worthless data

6 Best Practice No. 3 Integration is Essential Managing Workers Compensation and Safety Reducing the risk of injury and occupational illness, and managing those that do occur, is a critical concern of The Walt Disney Company Walt Disney: Safety as the highest operating priority Continues to receive organizational support Executive and operating leaders establish support Every Cast Member or employee is responsible for risk management Safety and workers compensation professionals take a leadership role

7 Integration is Key All stakeholders must be part of the process Business unit operators Workers compensation and safety professionals Injured Cast Members Service providers and external resources Each stakeholder must be engaged and their input maximized Information sharing is essential for a global program Priority + Integration = Results Management Commitment and Support All Stakeholders Working Together Corporate Culture Results: Best outcome for the injured worker and the business unit

8 Best Practice No. 3 Leverage external resources Leveraging External Resources Obtain the best resources possible Specialized expertise Local support and assistance In-house vs. service provider: No one model fits every circumstance Make them part of the team Engaged for long-term development

9 Best Practice No. 4 Take Return-to-work programs to the next level Return-to-work The best result for both the injured worker and employer Requires a clear understanding and documentation of job requirements Recovery at Work philosophy with restriction management Communication and dialogue are essential

10 Best Practice No. 5 Deliver medical treatment closer and with through networks specialized in occupational health Delivering Medical Care On-site medical and occupational clinics Medical provider networks Effective case management Controlling pharmacy costs Physical therapy and athletic trainers

11 Best Practice No. 6 Embrace Financial Accountability Financial Responsibility Develop and apply a clear reserving philosophy Estimate the probable future costs for benefits that may be due Maintain consistency Engage the actuarial consultants

12 Best Practice No. 6 Think global (whether you re home or away) Apply universal principles adapted to local conditions

13 Sub-rosa is very difficult Workers Comp Around the World Hong Kong Claims Team

14 Subrosa is very difficult Management Responsible to Maintain Good Fortune

15 Give Specific Instructions Global Issues: Intellectual Property

16 Global Issues: Intellectual Property Korea Beijing Best Practice No. 7 Sustained engagement in workers compensation reform

17 Workers Compensation Reform Effectively crafted legislative and regulatory reform delivers the greatest impact on both costs and administration Employers often declare victory and return home Engaging the System: Workers Compensation Reform Engagement - Workers compensation professionals must be actively engaged in changing the workers compensation system Objectives - Reforms should be aimed at: Improving overall effectiveness and efficiency Delivering fair benefits and medical treatment Encouraging return-to-work Reducing litigation and disputes Lowering unnecessary costs and administrative burdens

18 California WC Reform Legislative and Regulatory California Coalition on Workers Compensation Media Message and Grass Roots Workers Compensation Action Network In this volatile business of ours, we can ill afford to rest on our laurels, even to pause in retrospect. Times and conditions change so rapidly that we must keep our aim constantly focused on the future.

19 The End