Cultivating Excellence a packet of seeds & a shovel is not management

Transcription

1 Cultivating Excellence a packet of seeds & a shovel is not management

2 I m Roger Tregear, Consulting Director with Leonardo Consulting. I spend my working life talking, consulting, thinking, and writing about the analysis, improvement, innovation, and management of business processes. +61 (0) r.tregear@leonardo.com.au 2

3 Why is BPM maturity so low in most organizations? Well, umm it doesn t seem to umm work very well 3

4 Process-based management An embedded system for strategy execution, and continuously discovering and delivering organizational performance improvement 4

5 A packet of seeds and a shovel is not gardening A strategy and an organization chart is not execution 5

6 In which direction is management effort focused? 6

7 In which direction does work get done? 7

8 The primacy of process Managing resources Functional Organization Creating, accumulating, & delivering value Process Organization 8

9 Tregear Circles process-based management business as usual Get the circles turning! 9

10 7Enablers Enabling the process of management 10

11 1. Process Architecture Architect the enterprise Keystone artifact Value pathway Prioritization control Project coordination Visualization portal 11

12 2. Process Measurement Measure process performance If you aren t measuring process performance, you aren t doing process management, and you can t know if you are doing process improvement Measures and measurement methods ProMeasure is the Leonardo methodology for process measures management 12

13 3. Process Governance Control process performance Process owners are accountable for responding to process performance anomalies & opportunities Develop Vision Shared management processes Determine market strategy Manage risk & compliance Manage capital Process 1.2 Core process 1 Process 1.1 Process 1.2 Process 1.3 m Core process 2 Process 2.1 Process 2.2 Process 2.3 Deliver HR services Shared support processes Deliver IT services Manage finances Maintain physical facilities 13

14 4. Process Change Change processes As Is / To Be / As Is Implementation chasm Plan for change Kotter 8 Steps / ADKAR Urgency & commitment To Do Repetitive change system Process change management To Be As Is 14

15 5. Process Mindset Nurture process thinking Measurement-friendly Community-focused Quality-motivated Change-welcoming Challenge-addicted Action-oriented 15

16 6. BPM Capability Develop BPM skills Consistent, reusable approaches Wide-ranging curriculum Must have inhouse capability Everybody is a process analyst 16

17 7. Support BPM Establish central support Manage the process of process Key role: develop capability Support/coach, not take over Catalyst for change Maintain & mentor 17

18 Reimagined management Embedded, systemic, evidencebased pursuit of excellence Focused on value delivery Line of sight to strategy Continuous process improvement Continuous process management Continuous assessment of benefit realization 18

19 A packet of seeds and a shovel is not gardening A strategy and an organization chart is not execution 19

20 A strategy and an org chart is not execution Organizations need continuous process management as well as continuous process improvement 20

21 Process-based management principles 1. The primacy of process 2. Get the circles turning 3. The ocean cannot be boiled 4. Create the governance triumvirate 5. Process owners are NOT responsible 6. Get quickly to good enough; keep going 7. Deliver, deliver, deliver 8. Top down (& bottom up, & middle out) 9. Continuous improvement + management 10. All managed; some prioritized 21

22 Thank you! +61 (0)

23 Roger Tregear +61 (0) More information on BPM and related topics can be found at the websites listed above and at Roger s column, Practical Process, is published by BPTrends and his column Reimagining Management is published in the Business Rules Journal The new book, Process Precepts, was published in August

24 Introducing Leonardo Consulting putting process at the centre of business management

25 BPM training curriculum analytical Enhancement current practices better practices Derivation New Process Utilisation potential practices Innovation new practices creative Reimagining Management A 2-day exploration of the theory and practice of process-based management. This course provides practical guidance for significantly improving organisational performance. Innovating Processes This 3-day course delivers practical advice and tools you can use immediately to generate great process change ideas. Stop relying on chance. Process modelling Excellence This 1-day, tool-neutral seminar is a breakthrough experience for modelers and those who manage them. It will improve your return-on-modelling. Measuring Processes 3 days of valuable insights into, and practical tools for, the discovery, definition, and management of effective business process performance measures BPM consulting services Reimagine a project to get the circles turning BPM maturity assessment Process improvement projects Process architecture development 7Enablers rollout (Big BPM project) Office of BPM development Process culture development Executive BPM coaching Process practitioner coaching Process performance analysis Process governance design Process modelling management BPM capability development 25

26 Partners in Process Organisations are traditionally managed via the organisation chart. Yet not one of the entities shown on that chart can, by itself, deliver value to a customer. The reality is that we create, accumulate, and deliver value by collaboration across the chart. We manage resources vertically using the organisation chart; we create and deliver value via business processes operating across the organisation chart. Organisations want to reduce costs, enhance products and services, and be more attentive to customers. Business Process Management (BPM) offers a practical solution, refocusing management on how value is delivered to customers and other stakeholders. The focus is on the way work gets done, and what impedes it being done in the most straightforward, efficient and effective way. Leonardo Consulting provides assistance with the seven enablers that put process at the centre of business management. 26

27 in partnership with throughout the Arab States 27

28 in partnership with in India 28

29 In practical terms, BPM means continuously discovering, modelling and documenting the set of processes that form the organisation determining the performance targets for the important processes measuring process performance and responding to measurement outcomes and trends analysing process performance gaps, determining which gaps need to be closed and taking action to do so focusing on the execution of strategic intent by delivery of value to customers and other stakeholders 29

30 From Strategy to Execution organisations exist to deliver value to customers and other stakeholders. That s strategy. They do this via coordinated activities across functions of the organisation. That s a process. It makes sense to optimize processes for customers and other stakeholders. That s process improvement. An aggregated view of process performance optimises overall performance. That s process management. Process management puts focus on the processes that realise the strategy. That s execution. 30

31 The Business Process Creed We believe in... unimpeded flow of measurable value between an organisation and its customers and other stakeholders uncovering and eliminating wasteful activities a workplace that enables staff to deliver value eliminating frustration caused by broken processes having more certain control over things that really matter technology supporting business processes continuous improvement + discontinuous innovation. This is Business Process Management 31

32 Together, building BPM Together, we document the process architecture Together, we define process measures Together, we establish process governance Together, we improve process performance Together, we raise & sustain process awareness Together, we enhance process capability Together, we establish ongoing process support This allows you to understand how you create & deliver value focus clearly on the most important elements This allows you to deeply understand organizational performance prioritise process improvement investments This allows you to respond to process performance anomalies sustain continuous performance improvement This allows you to resolve important performance issues realise process improvement benefits This allows you to create a mindset of continuous improvement generate enthusiasm for performance excellence This allows you to develop consistent, reusable approaches build inhouse process improvement capability This allows you to maintain process improvement quality embed continuous performance improvement 32

33 Tregear Circles the essence of process-based management Get the circles turning! the secret sauce of process-based management 33

34 7 Enablers Practical Proven Effective 34

35 Accelerating BPM development Leonardo Consulting provides consulting, education and technology accelerators for organisations wishing to develop higher levels of maturity in each of the seven enablers of BPM. For 19 years we have been a trusted advisor to our customers delivering quality education, technology and consulting services. Our approach is process-centric; our focus is performance-driven. Our ability to assist organisations with innovative process-based management is sound, practical, deep and proven. Our work is unrelentingly focused on helping customers achieve their goals using business process-centric management approaches. Leonardo Consulting specialises in helping organisations achieve effective process-based management. It s what we do. It s who we are. 35

36 Contact us around the world Brisbane Suite 90, Level Wickham Tce Brisbane QLD 4000 Perth Level 33, QV1 Tower 250 St Georges Tce Perth WA 6000 Melbourne Studio Little Bourke Street Melbourne VIC 3000 Byron Bay Suite 2 3/59 Centennial Circuit Byron Bay NSW (0) (0) (0) (0) info@leonardo.com.au info@leonardo.com.au info@leonardo.com.au info@leonardo.com.au India Partner Q3Edge Consulting 387- Sector 38 Gurgaon Haryana India Amit Chauhan amit@q3edge.com Arab States Partner ES Consulting 3609 Anas Ibn Malik AlMalqa Unit No 21 Ar Riyadh Kingdom of Saudi Arabia Abdulrahman AlForaih a.alforaih@esconsulting.com.sa 36

37 Copyright Notice Copyright 2017 Leonardo Consulting. All rights reserved. This work is licensed under a Creative Commons Attribution- NonCommercial-ShareAlike 4.0 International Licence 37