Business Responsibility Report

Transcription

1 Business Responsibility Report Section A: General Information about the Company 1. Corporate Identity Number (CIN) of the Company L32102KA1945PLC Name of the Company Wipro Limited 3. Registered address Doddakannelli, Sarjapur Road Bangalore Karnataka, India 4. Website id sustain.report@wipro.com 6. Financial Year reported April 1, 2016 to March 31, 2017 (FY ) 7. Sector(s) that the Company is engaged in (industrial activity code-wise) IT Software, Services and related activities NIC Code List three key products/services that the Company manufactures/provides (as in balance sheet) Please refer page nos. 30 to 35 of this Annual Report 9. Total number of locations where business activity is undertaken by the Company i. Number of International Locations (Provide details of major 5) 162 locations (including data centers) Please refer complete list of locations available on the Company s website at ii. Number of National Locations 55 locations Please refer complete list of locations available on the Company s website at Markets served by the Company Local/State/ National/International/ Please refer to Geography Wise Performance on page no. 43 of this Annual Report. Section B: Financial Details of the Company 1. Paid up Capital As at March 31, 2017 the paid up equity share capital of the Company stood at ` 4,86,18,01,130 consisting of 2,43,09,00,565 equity shares of ` 2 each. 2. Total Turnover For the financial year , the total turnover of the Company on a consolidated basis was ` 550,402 million. 3. Total profit after taxes For the financial year the net profit of the Company on a consolidated basis was ` 85,179 million. 4. Total Spending on Corporate Social Responsibility (CSR) as percentage of profit after tax Please refer to Corporate Social Responsibility Report for the year on Page of the Annual Report. 5. List of activities in which expenditure in 4 above has been incurred:- Please refer to Corporate Social Responsibility Report for the year on Page of the Annual Report. Wipro Limited 319

2 Section C: Other Details 1. Does the Company have any Subsidiary Company/ Companies? The Company has 91 subsidiaries as on March 31, 2017.Please refer the complete list on page nos of this Annual Report 2. Do the Subsidiary Company/Companies participate in the BR Initiatives of the parent company? If yes, then indicate the number of such subsidiary company(s). As the BR Initiatives of the Company are run at global level, all subsidiaries participate in BR Initiatives. 3. Do any other entity/entities (e.g. suppliers, distributors etc.) that the Company does business with, participate in the BR initiatives of the Company? If yes, then indicate the percentage of such entity/ entities? [Less than 30%, 30-60%, More than 60%] Less than 30% Section D: BR Information 1. Details of Director responsible for BR a) Details of the Director responsible for implementation of the BR policy/policies The Board Governance and Nomination Committee is responsible for the implementation of the CSR policy. Please refer to Page of the Annual Report. b) Details of the BR head DIN (if applicable) Not applicable Name Anurag Behar Designation Chief Sustainability Officer Telephone No id 2. Principle-wise (as per NVGs) BR Policy/policies (Reply in Y/N) a) Do you have a policy /policies for: Principle 1:. Wipro has a policy on Ethics, Transparency and Accountability. Our Code of Business Conduct (COBC) is applicable to our customers, suppliers, partners, competitors, employees and other stakeholders and is available at pdf-files/code-of-business-conduct-andethics.pdf. Sustainability is available at wipro.com/documents/ecological_ Sustainability_Policy.pdf. on Health and Safety is available at Safety_Policy.pdf. Social Responsibility is available at pdf-files/policy-on-corporate-socialresponsibility-2015.pdf. principles of Human Rights as per the principles of the U. N. Global Compact and is available at documents/human-rights-policy.pdf. Sustainability. on public advocacy. However, refer Sustainability Report for details of our advocacy and outreach engagements. policy. However these aspects are covered in the COBC, the Ecological Sustainability Commitment and policy on Corporate Social Responsibility. Also, refer wiprosustainabilityreport.com/wiprosstrategic-perspective b) Has the policy being formulated in consultation with the relevant stakeholders?, for all principles. c) Does the policy conform to any national/ international standards? If yes, specify? (50 words) to the Foreign Corrupt Practices Act of USA. Our financial reporting, Internal Controls and Procedures and Disclosure are in compliance with Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS). the ISO Standard and Guidelines for our Environmental Management System. For designing of our Green Buildings, we have adhered to the international Leadership in Energy and Environmental Design (LEED) standard. OHSAS standard across our key locations. Our comprehensive sustainability reports, independently assured for last Annual Report

3 years, cover this principle. sustainability reports, independently assured for last 8 years, cover this principle. Global Compact principles. Management System is based on the ISO Standard and the Green Buildings complies with the international LEED standard. UN Global Compact principles. We also disclose details of our programs and key outcomes as part of Global Reporting Initiative (GRI) based sustainability reports and UNGC Communication in Progress. Global Compact principles with respect to this principle. d) Has the policy being approved by the Board? If yes, has it been signed by MD/owner/CEO/ appropriate Board Director? our Board of Directors and endorsed by our Chairman. Sustainability is approved by the Board of Directors and signed by Mr. Abidali Z Neemuchwala, Chief Executive Officer and Executive Director. Board. The Policy on Health and Safety has been signed by Mr. Saurabh Govil, President - Human Resources our Board of Directors and endorsed by our Chairman. our Board of Directors and endorsed by our Chairman. our Board of Directors and endorsed by our Chairman. The Policy on Ecological Sustainability is signed by Mr. Abidali Z Neemuchwala, Chief Executive Officer and Executive Director. Responsibility is approved by the board. our Board of directors and endorsed by our Chairman. The Policy on Ecological Sustainability is approved by the board and signed by Mr. Abidali Z Neemuchwala, Chief Executive Officer and Executive Director. e) Does the company have a specified committee of the Board/ Director/Official to oversee the implementation of the policy? The Board Governance, Nomination and Compensation Committee oversees the implementation of policies and initiatives related to CSR. pdf f) Indicate the link for the policy to be viewed online. COBC- pdf-files/code-of-business-conduct-andethics.pdf Policy on Health and Safety- Safety_Policy.pdf Policy on Ecological Sustainabilityhttp:// Sustainability_Policy.pdf Policy on Corporate Social Responsibilityhttp:// pdf-files/policy-on-corporate-socialresponsibility-2015.pdf Policy on Human Rights- Rights-Policy.pdf GRI Report g) Has the policy been formally communicated to all relevant internal and external stakeholders?, the policies have been formally communicated to internal and external stakeholders. They are available online for all stakeholders to refer to in the above mentioned links. h) Does the company have in-house structure to implement the policy/policies?, for all principles, although Wipro does not have a policy on public policy and advocacy, the sustainability organisation oversees the public policy initiatives. Wipro Limited 321

4 i) Does the Company have a grievance redressal mechanism related to the policy/policies to address stakeholders grievances related to the policy/policies?, for all principles. A 24x7 multi-lingual online and hotline ombuds process is in place to address grievances from stakeholders across the organization. Analyst and Investors provide regular feedback through media, interviews and ratings. Employees have multiple channels for grievance redressal. Suppliers can provide feedback either through the ombuds process, helpline, helpdesk or forums like the Annual Supplier Meet. Customers have multiple channels for raising grievances account managers, client engagement managers, the customer advocacy group and through independently administered satisfaction surveys. There are ongoing, project based and annual feedbacks from our Customers. j) Has the company carried out independent audit/ evaluation of the working of this policy by an internal or external agency Our Sustainability Report of , covering the 9 NVG principles has been independently audited. Please refer to com/15-16/?q=assurance-statement for more details. This Business Responsibility Report is also verified by independent assurance provider DNV GL. Refer to page no. 325 to 326 of this Annual Report for the Assurance Statement. Internal Audit Function: The internal audit function carries an audit of processes and practices across functions of the organization using the Code of Conduct as the guideline. 3. Governance related to BR Indicate the frequency with which the Board of Directors, Committee of the Board or CEO to assess the BR performance of the Company. Within 3 months, 3-6 months, Annually, More than 1 year. Quarterly Does the Company publish a BR or a Sustainability Report? What is the hyperlink for viewing this report? How frequently it is published? Wipro s Annual Report includes an articulation on the nine NVG principles. We also publish an annual Sustainability Report. sustainability-disclosures.aspx Section E: Principle-wise performance Principle Does the policy relating to ethics, bribery and corruption cover only the company? COBC extends to the Group/Joint Ventures/ Suppliers/Contractors/ NGOs /Others?, COBC extends to all 1.2 How many stakeholder complaints have been received in the past financial year and what percentage was satisfactorily resolved by the management? If so, provide the details thereof, in about 50 words or so. Please refer page no. 37 of this Annual Report. Principle List up to 3 of your products or services whose design has incorporated social or environmental concerns, risks and/or opportunities. Our work in the space of IT services and consulting includes cloud based services, managed services, Internet of things, infrastructure services and digital offerings, all of which fundamentally are premised on improving resource efficiency and reducing environmental footprint. We work in the domains of health care and life sciences, government services, banking, transportation, energy and natural resources help in enhancing provisioning of services across all sections of the society. 2.2 For each such product, provide the following details in respect of resource use (energy, water, raw material etc.) per unit of product (optional): Reduction during sourcing/ production/distribution achieved since the previous year throughout the value chain, Reduction during usage by consumers (energy, water) that has been achieved since the previous year? 1) Wipro EcoEnergy, the clean tech business unit of Wipro Limited offers Enterprise wide Energy Management Services to help customers reduce their energy consumption, reduce CO2 emissions, and improve the efficiency in energy operations. The value proposition of EcoEnergy is to help its customers achieve 6% 18% of effective cost savings through reduced consumption, optimized operations, monitoring and maintenance over a multi-year engagement. 2) Wipro offers environment centric solutions to energy, utilities and natural resources industries with focus on environment, health and safety. These integrated solutions are designed to help customers meet legal and regulatory requirements; reduce carbon footprints and 322 Annual Report

5 hazardous emissions; efficiently manage water and waste; improve occupational Health Safety, process and asset safety; and reduce risks to employees, proximate communities and environment. 3) Wipro offers a unique suite of Sustainability and Energy Management applications to manufacturing industry clients which helps them track real-time consumption, perform higher asset utilization and predict energy consumption patterns. 2.3 Does the company have procedures in place for sustainable sourcing (including transportation)? If yes, what percentage of your inputs was sourced sustainably? Also, provide the details thereof, in about 50 words or so. Green Procurement program for ICT Hardware and Electronic End of Life as part of which we sourced more than 12,000 EPEAT registered electronic products in Please refer page no. 55 of this Annual Report. 2.4 Has the company taken any steps to procure goods and services from local & small producers, including communities surrounding their place of work? If yes, what steps have been taken to improve their capacity and capability of local and small vendors? Local Procurement: Wipro encourages sourcing from the local economy. Local sourcing reduces costs, provides local employment benefits and reduced environmental footprint in sourcing. 45 % of suppliers spend is from suppliers based in India. Please refer page no. 55 of this Annual Report. 2.5 Does the company have a mechanism to recycle products and waste? If yes what is the percentage of recycling of products and waste (separately as <5%, 5-10%, >10%). Also, provide the details thereof, in about 50 words or so. Please refer page no. 62 of this Annual Report. Principle Please indicate the Total number of employees. Please refer page no. 52 of this Annual Report. 3.2 Please indicate the Total number of employees hired on temporary/contractual/casual basis. Please refer page no. 52 of this Annual Report. 3.3 Please indicate the Number of permanent women employees. Please refer page no. 52 of this Annual Report. 3.4 Please indicate the Number of permanent employees with disabilities Please refer page no. 52 of this Annual Report. 3.5 Do you have an employee association that is recognized by management? Please refer page no. 50 of this Annual Report. 3.6 What percentage of your permanent employees are members of this recognized employee association? Refer to Freedom of Association section of MD&A. 3.7 Please indicate the Number of complaints relating to child labor, forced labor, involuntary labor, sexual harassment, in the last financial year, and those that are pending, as on the end of the financial year. Please refer page no. 37 of this Annual Report. 3.8 What percentage of your under mentioned employees were given safety & skill up-gradation training in the last year? 1. Permanent Employees 2. Permanent Women Employees 3. Casual/Temporary/Contractual Employees 4. Employees with Disabilities Safety training is provided to 100% of the employees. For information on skill up-gradation training, please refer page no. 52 of this Annual Report. Principle Has the company mapped its internal and external stakeholders? 4.2 Out of the above, has the company identified the disadvantaged, vulnerable & marginalized stakeholders? Refer to Sustainability Report Are there any special initiatives undertaken by the company to engage with the disadvantaged, vulnerable and marginalized stakeholders? If so, provide the details thereof, in about 50 words or so. Please refer page no. 58 of this Annual Report. Principle Does the policy of the company on human rights cover only the company or extend to the Group/Joint Ventures/Suppliers/Contractors/NGOs/Others? Human Rights policy extends to the Group/Joint Ventures/Suppliers/Contractors/NGOs etc. 5.2 How many stakeholder complaints have been received in the past financial year, and what percentage was satisfactorily resolved by the management? None Wipro Limited 323

6 Principle Does the policy related to Principle 6 cover only the company or extends to the Group/Joint Ventures/ Suppliers/Contractors/NGOs/others. 6.2 Does the company have strategies/initiatives to address global environmental issues such as, climate change, global warming, etc? /No. If yes, please give hyperlink for the webpage, etc.. Refer to Sustainablity Report wiprosustainabilityreport.com/15-16/?q=ecologicalsustainability 6.3 Does the company identify and assess potential environmental risks? 6.4 Does the company have any project related to Clean Development Mechanism? If so, provide the details thereof, in about 50 words or so. Also, if yes, whether any environmental compliance report has been filed? No 6.5 Has the company undertaken any other initiatives on clean technology, energy efficiency, renewable energy, etc? /No. If yes, please give hyperlink for the web page, etc.. Refer to Sustainability Report wiprosustainabilityreport.com/15-16/?q=ecologicalsustainability 6.6 Are the emissions/waste generated by the company within the permissible limits given by CPCB/SPCB for the financial year being reported? 6.7 Number of show cause/legal notices received from CPCB/SPCB which are pending (i.e., not resolved to satisfaction) as on end of Financial Year. None Principle Is your company a member of any trade and chamber or association? If yes, name only those major ones that your business deals with. Please refer to com/15-16/?q=advocacy-and-public-policy 7.2 Have you advocated/lobbied through the above associations for the advancement or improvement of public good? /No. If yes, specify the broad areas (Governance and Administration, Economic Reforms, Inclusive Development Policies, Energy Security, Water, Food Security, Sustainable Business Principles, Others). Please refer to com/15-16/?q=advocacy-and-public-policy Principle Does the company have specified programs/ initiatives/projects in pursuit of the policy related to Principle 8? If yes, provide the details thereof. Please refer to page no of this Annual Report. 8.2 Are the programs/projects undertaken through an in-house team/own foundation/external NGO/ government structures/any other organization? Wipro partners with non governmental organizations working on the areas of our focus. 8.3 Have you done any impact assessment of your initiative? 8.4 What is your company s direct contribution to community development projects- Amount in INR and the details of the projects undertaken. Please refer to page nos. 9, 56 to 58 of this Annual Report. 8.5 Have you taken steps to ensure that this community development initiative is successfully adopted by the community? Please explain in 50 words or so. The nature of the programs supported by Wipro ensures successful adoption by communities. Also Wipro works with organizations which has a good connect and presence in the local communities. For more details, please refer page no of this Annual Report. Principle What percentage of customer complaints/consumer cases are pending as on the end of financial year? None 9.2 Does the company display product information on the product label, over and above what is mandated as per local laws? /No/N.A./Remarks (additional information). Not Applicable 9.3 Is there any case filed by any stakeholder against the company regarding unfair trade practices, irresponsible advertising and/or anti-competitive behavior during the last five years and pending as on end of financial year? If so, provide the details thereof, in about 50 words or so. Not Applicable 9.4 Did your company carry out any consumer survey/ consumer satisfaction trends? Please refer page no. 54 of this Annual Report. 324 Annual Report

7 Assurance Statement Scope and Approach Independent Assurance Statement on Business Responsibility Report DNV GL Business Assurance India Private Limited has been commissioned by the management of Wipro Limited ( Wipro or the Company ) to carry out an independent assurance engagement based on desk review for the non-financial - qualitative and quantitative - disclosures in its Business Responsibility (BR) Report (hereafter referred as the Report to be included in Wipro s Annual Report ( the Report ) in its printed format for the financial year ending 31st March The nonfinancial disclosures in the Report are prepared by Wipro and aligned with the principles of National voluntary guidelines and Securities and Exchange Board of India (SEBI) requirements with respect to BRR vide circular No. CIR/CFD/DIL/8/2012 dated August 13, We performed our work using DNV GL s assurance methodology VeriSustain TM1, which is based on our professional experience, international assurance best practice including International Standard on Assurance Engagements 3000 (ISAE 3000) Revised*. Our engagement was planned and carried out in May June 2017 and did not involve any site visits. The assurance engagement was of Moderate level. The intended user of this assurance statement is the Management of Wipro ( the Management ). DNV GL expressly disclaims disclaim any liability or responsibility to a third party for decisions, whether investment or otherwise, based on this assurance statement. We planned and performed our work to obtain the sample evidence we considered necessary to provide a basis for our assurance opinion and the process did not involve engagement with external stakeholders. Responsibilities of the Management of Wipro and of the Assurance Providers The Management of Wipro have the sole responsibility for the preparation of the Report as well as the processes for collecting, analysing and reporting the information presented in the Report. In performing our assurance work, our responsibility is to the Management; however, our statement represents our independent opinion and is intended to inform the outcome of our assurance to the stakeholders of the Company. DNV GL s assurance engagements are based on the assumption that the data and information provided by the Company to us as part of our review have been provided in good faith. We were not involved in the preparation of any statements or data included in the Report except for this Assurance Statement Basis of our Opinion The engagement was carried out at Wipro s Head Office at Bengaluru, we did not carry out any site visits to validate the qualitative and quantitative disclosures in this Report as per agreed upon procedure. We undertook the following activities: of selected evidence to support issues discussed. We were free to choose interviewees and interviewed those with overall responsibility to deliver the Company s sustainability objectives; 1 The VeriSustain protocol is available on * Assurance Engagements other than Audits or Reviews of Historical Financial Information. Wipro Limited 325

8 nine principles; the data consolidation. During the assurance process, we did not come across limitations to the scope of the agreed assurance engagement. The reported data on economic performance, expenditure towards Corporate Social Responsibility (CSR) and other financial data are based on audited financial statements issued by the Company s statutory auditors and was excluded from our scope of work. Opinion and Opportunities for Improvement On the basis of the moderate level verification undertaken, nothing came to our attention to suggest that the Report does not properly describe Wipro s disclosure requirements as set out by SEBI, including the referenced information to its Sustainability Report; however, we recommend that the disclosures in this report could be further detailed to explicitly bring out the required information especially in section a and b of the report. For DNV GL Kiran Radhakrishnan Team Leader Assessor - Sustainability Services Operations DNV GL Business Assurance India Private Limited, India. India. 17th June 2017, Bengaluru, India. Vadakepatth Nandkumar Assurance Reviewer Regional Manager - Regional Sustainability Region India and Middle East DNV GL Business Assurance India Private Limited, 326 Annual Report