ALMANSOORI SPECIALIZED ENGINEERING

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1 Page : Page 1

2 Page : Page 2 COPY NUMBER 03 ISSUED TO ALEXANDROS KARIM PACHIYANNAKIS POSITION / DEPARTMENT CORPORATE HSE & QUALITY MANAGER REVISION 06

3 Page : Page 3 ALMANSOORI SPECIALIZED ENGINEERING: P.O.BOX:3374, ABU DHABI UNITED ARAB EMIRATES, TEL. NO.: FAX:

4 Page : Page 4 TITLE: REVIEWED BY

5 Page : Page 5 TITLE: REVISION STATUS LOG REV. DATE SECTION ISSUE / AMENDMENT 00 1 st May 2003 All ISSUED FOR COMMENTS 01 1 st July 2003 All TOTAL CHANGE- FIRST APPROVED ISSUE 02 1 st Nov Page 4, 10, 16, 47 & 70 REVISED THE ACTIVITIES 02 1 st Nov Operational Control Page 46 ADD MMS 02 1 st Nov Page 71 ORGANIZATION CHART th Jul All ISO 14001:2004 UPGRADE 03 1 st Sep Page 20 HSEQ POLICY 03 1 st Feb All TOTAL CHANGE ISO14001 & MSE LOGO 04 1 st Feb Page 20 HSEQ POLICY 04 1 st Feb Page 14 COMPANY PROFILE 04 1 st Feb Page 24 RESPONSIBILITIES, AUTHORITIES AND ORGANIZATION CHART 04 1 st May 2009 All ISO 9001:2008 UPGRADE 05 1 st January 2011 Page &25 SCOPE & APPLICATIONS, RESPONSIBILITIES Feb Page 33 & Annexure SYSTEM PLANNING & ANNEXURE 1

6 Page : Page 6 TITLE: MANUAL HOLDERS LIST MANUAL NUMBER MANUAL HOLDER COPY 1 CHIEF EXECUTIVE OFFICER COPY 2 CORPORATE HSE & QUALITY MANAGER COPY 3 WIRELINE & COMPLETION SERVICES GENERAL MANAGER COPY 4 INSPECTION SERVICES GENERAL MANAGER COPY 5 & 6 CORPORATE BUSINESS DEVELOPMENT AND MARKETING DIRECTOR COPY 7 CORPORATE TECHNICAL ADVISER COPY 8 HUMAN CAPITAL MANAGER

7 Page : Page 7 TITLE: TABLE OF CONTENTS CONTENTS SECTION ONE: HEALTH, SAFETY, ENVIRONMENT & QUALITY INTEGRATED MANAGEMENT SYSTEM GENERAL REQUIREMENTS PAGE 1 FOREWORD 9 2 SCOPE & APPLICATION 10 3 DEFINITIONS 11 4 COMPANY PROFILE 14 5 COMPANY VISION, MISSION AND VALUES STATEMENT 19 6 HSEQ POLICY 20 7 AMENDMENT AND RE-ISSUE OF THE MANUAL 21 SECTION TWO: ORGANISATION FOR INTEGRATED MANAGEMENT SYSTEM 1 MANAGEMENT COMMITMENT 22 2 RESPONSIBILITY AND AUTHORITY 23 3 MANAGEMENT REPRESENTATIVE 27 4 RESOURCE MANAGEMENT 28 5 HUMAN RESOURCES 29 6 TRAINING, AWARENESS AND COMPETENCE 30 7 INFRASTRUCTURE 31 8 WORK ENVIRONMENT 32 SECTION THREE: INTEGRATED MANAGEMENT SYSTEM DOCUMENTATION 33 1 INTEGRATED MANAGEMENT SYSTEM STRUCTURE 33 2 SYSTEM PLANNING 34 3 DOCUMENT AND DATA CONTROL 35 4 CONTROL OF RECORDS 36 SECTION FOUR: INTEGRATED MANAGEMENT SYSTEM PLANNING 37 1 PLANNING FOR HAZARD IDENTIFICATION, ENVIRONMENTAL ASPECTS, and RISK ASSESSMENT & RISK CONTROL LEGAL AND OTHER REQUIREMENTS 38 3 OBJECTIVES & TARGETS 39 4 HSEQ MANAGEMENT SYSTEM PROGRAM

8 HEALTH, SAFETY, ENVIRONMENT & QUALITY Rev. : 06 Page : Page 8 SECTION FIVE: INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION AND OPERATION 1 COMMUNICATION & CONSULTATION 41 2 CUSTOMER COMMUNICATION 43 3 REVIEW OF CUSTOMER REQUIREMENTS 44 4 OPERATIONAL CONTROL 46 5 DESIGN AND DEVELOPMENT 47 6 PURCHASING 50 7 CUSTOMER PROPERTY 52 8 PRODUCT IDENTIFICATION AND TRACEABILITY 53 9 CONTROL OF SERVICE PROVISION PRESERVATION OF PRODUCT CONTROL OF MEASURING AND MONITORING DEVICES EMERGENCY PREPAREDNESS AND RESPONSES 57 SECTION SIX: INTEGRATED MANAGEMENT SYSTEM MEASUREMENT, ANALYSIS AND IMPROVEMENT 1 MEASUREMENT AND MONITORING OF HSE PERFORMANCE 58 2 MEASUREMENT AND MONITORING OF PRODUCTS 59 3 MEASURMENT AND MONITORING OF PROCESSES 60 4 ANALYSIS OF DATA 61 5 CUSTOMER SATISFACTION 62 6 CONTROL OF NON-CONFORMING PRODUCTS 63 7 ACCIDENT AND INCIDENT INVESTIGATIONS 64 8 CORRECTIVE AND PREVENTIVE ACTION 65 9 CONTINUAL IMPROVEMENT INTERNAL AUDIT MANAGEMENT REVIEW 68 INDEX OF PROCEDURES 70 ORGANIZATION CHART 71 41

9 Page : Page 9 SECTION ONE - HEALTH, SAFETY, ENVIRONMENT & QUALITY INTEGRATED MANAGEMENT SYSTEM GENERAL REQUIREMENTS 1. FOREWORD This document is intended to be used as a reference for the implementation of AlMansoori Specialized Engineering LLC Health Safety, Environmental & Quality Management System (HSEQ MS). The following sections contain details of elements which comprise the Company s HSEQMS. Each section is numbered separately and is intended to provide information and guidance for correct implementation of the HSEQ MS. The management of AlMansoori Specialized Engineering LLC recognizes the importance of effective HSEQ control in a modern business environment. It is further acknowledged that previous strategies for control of HSEQ tended to rely on external stimuli and were only effective after events had occurred. In order to demonstrate firm commitment to HSEQ management and further develop the previous safe performance record of the Company, it is intended that the Company adopt a pro-active approach to all HSEQ related matters. The Company intends that its operations whether onshore or offshore will be carried out in full compliance with relevant Legal and Industrial Standards including those set out in clients contractual agreed documentation. In order to achieve the objectives set for this HSEQ MS, AlMansoori Specialized Engineering LLC will make certain that all Employees and Contractors are informed of their responsibilities and of the requirement to actively participate and co-operate with management in support of the implementation of this Management System. The Company further recognizes the importance of positive demonstration of commitment by management. Demonstration of commitment to HSEQ matters will be shown through the participation, application and involvement in the practical compliance of the Company s HSEQ Policy and Objectives. Every Manager, Superintendent and Supervisor shall accept their individual responsibility for HSEQ matters and treat them with the same level of importance as other business matters. Nabil Al Alawi Chief Executive Officer February 2009

10 Page : Page SCOPE & APPLICATION a. GENERAL This document specifies the Health, Safety, Environment and Quality Integrated Management System of AlMansoori Specialized Engineering. The systems requirements of this manual are aimed at achieving customer satisfaction by consistently providing conforming product and meeting or exceeding customer and applicable regulatory requirements through application of the system, continuous improvement and the prevention of nonconformity. This document ensures that the company adequately identifies customer requirements, through all Quality Management System processes, to achieve customer satisfaction with a closed-loop Process Model methodology. This document applies to our following products/services categories and satisfies the HSEQ MS requirements as required in ISO 14001:2004, OHSAS 18001:2007 and ISO 9001:2008. This document together with HSEQ procedure Manual is applicable to all Almansoori worldwide operations, in case of any exception due to different country legislations or operational conditions, these exceptions will be mentioned in Annexure. b. PERMISSIBLE EXCLUSIONS The sub-clause 7.3 Design and Development of Product Realization (Clause 7 of ISO 9001) has been excluded from the scope of AlMansoori Specialized Engineering, as the company does not carry out any design or development activity in its project. AlMansoori Specialized Engineering services considers the customer specifications as a customer supplied product therefore it is controlled according to (ISO 9001:2008) Sub-clause Customer Property.

11 Page : Page DEFINITIONS MSE HSEQ Occupational Health & Safety Safety Environment Quality Quality Service Quality Assurance Quality Management System Quality Management System AlMansoori Specialized Engineering Occupational Health, Safety, Environment & Quality. Conditions & Factors that affect the well being of employees, temporary workers, contractors, personnel, visitors & any other person in the work place. Safety encompasses the Systems, Programs, Procedures, and practices required for the prevention of incidents. Surroundings in which an organization operates, including air, water, land, natural resources, flora, fauna, humans and their interrelation. Degree to which a set of inherent characteristics fulfils requirements. Adequacy of service provided to clients in achieving their present and future objectives. Part of quality management focused on providing confidence that quality requirements will be fulfilled. Coordinated activities to direct and control an organization with regard to quality. A management tool for meeting an established objective made up of four steps i.e., Plan, implement, measure and adjust. Management system to direct and control an organization with regard to quality. IMS Integrated Management System - The Company structure, responsibilities, practices, procedures, system processes and resources for implementing IMS, Health, Safety, Environment & Quality Management System. IMS Policy (HSEQ) Practice A statement endorsed by the MD (company senior management) of the intentions and principles of actions regarding the Health, Safety, Environmental & Quality effects and which gives rise to strategic and detailed objectives. Accepted methods or means of accomplishing stated tasks.

12 Page : Page 12 Procedure Program Training Hazard Risk HSEQ Audit A Procedure is a written description of how a specific task should be accomplished. A Program is a management tool for meeting an established Objective that is less comprehensive than a System. It composes of two steps, planning and implementation. It usually addresses issues that have either limited scope or limited time frame. Training encompasses the steps necessary to ensure that employees have the knowledge, skills and values necessary to fulfill their environmental, health and safety responsibilities. An object, physical effect, or condition with potential to harm people, property, or the environment or affect on the company reputation. The product of the chance that a specified undesired event will occur and the severity of the consequences of the event. An independent, systematic and documented process of objectively obtaining and evaluating verifiable evidence to determine: Whether the IMS and its results conform to the HSEQ Audit Criteria. Whether the system is implemented effectively. Whether the system is suitable to achieve the Health, Safety, Environmental & Quality Policy and Objectives Non-Conformance Self-Assessment Shall, Will, Must Should, Would A deviation from a requirement specified in the Safety Management System, or an error, which could endanger the safety of the people, asset integrity, environment, the vessel or its cargo. A process whereby a check is carried out by a unit or facility to determine how well its programs and procedures satisfy legal requirements and conform to the expectations of the HSEQ MS. Means that the action mentioned is compulsory. Means that the action mentioned is not compulsory but is recommended.

13 Page : Page 13 PDF Unsafe Act Near Miss Incident Waste Management Note on gender: Positive and Dangerous Feedback. Any act that deviates from a generally recognized safe way or specified method of doing a job and increases the potential for an accident. Any event which had the potential to cause injury and/or damage and/or loss, but which was avoided by circumstances. An event or chain of events which has caused or could have caused injury, illness and/or damage (loss) to assets, the environment, company reputation or third parties. Waste Management encompasses the assessment and disposal of waste generated by facilities (vessels + onshore base) with the goal of minimizing and preventing the generation of waste. While the male gender has been used throughout the Health, Safety, Environment & Quality System documents, he is to be read as he or she.

14 Page : Page COMPANY PROFILE AlMansoori Specialized Engineering is a UAE National company established in the year 1977 with its head office in the Capital City, Abu Dhabi and a branch office in Dubai. AlMansoori Specialized Engineering is a leading Oilfield supplies and services company with highly motivated skilled Personnel and Equipment. The level of our performance has been well recognized and appreciated by one and all in this field, which in turn has made us to advance our activities to many neighboring countries by maintaining international standards so as to serve the clients at their door step. Our major objective and motto is to provide and ensure the clients the highest quality and standard of work including maintaining Health & Safety of personnel as well as protecting the Environment at all times. We also believe in Trust and Faith Relationship with our customers to carry out the business effectively and successfully. AlMansoori Specialized Engineering is proudly involved in providing the following services: 1) Wireline & Completion Services 6) Tubing Conveyed Perforation Services 2) Inspection Services 7) Cased Hole Logging Services 3) Mud Engineering Services 8) Drill Stem Testing Services 4) Marketing 9) Safety Services 5) Directional Drilling Services The company has gone a long way with the state of art technology & knows how in the territory through the establishment of Joint Ventures with reputed international companies in the Oil & Gas sectors. These Joint Ventures companies are involved in manufacturing, servicing, blending and licensing. Our backup support to our customers and principals is also considered to be one of the highly advanced in terms of availability of workshop, equipped with the latest equipment and machinery located in the city of Abu Dhabi backed by highly qualified personnel in all categories. This is in addition to the administrative support that is available at all times to ensure the compliance of our company to the expected level of performance. AlMansoori Technicians and Engineers are fully qualified in Oil well servicing and experienced with all aspects of Wireline and Completion Services, Mud Services, Inspection Services and all related services. Highly trained and extremely motivated crews perform the operations under the guidance of our experienced and knowledgeable Management, Engineers, Superintendents and Supervisors.

15 Page : Page 15 WIRELINE & COMPLETION SERVICES: The primary services selected to begin with Wireline & completion Services. The Company enjoyed a reputation of providing competent and professional Wireline and Completion Services, both personnel and equipment on contractual or call-out basis and in all field environments. No matter what the customer requirements are, the services provided consist but are not restricted to the general Wireline Services which perform routine slick line operation such as pressure and temperature surveys, running and pulling various downhole flow controls, sub-surface safety operations, bridge plugs, gauge hangers, completion related Wireline services and Production Wireline jobs. MSE owns and runs both electronic and mechanical bottom hole pressure and temperature equipment including slick line run electronic flow meters, memory production logging tools & echo meter to locate flow level. As a support to the needs of our Clients, we have a sales and rental section for various types of Oilfield equipment and accessories INSPECTION SERVICES: AlMansoori Inspection Services Specializes in the NDT / OCTG Pipe Inspection Services. With a solid foundation of planning and foresight a careful selection of human resources and equipment, introduction of modern equipment techniques, backed by stringent QA / Safety and training program, the company succeeded in offering Quality Inspection Services to its clients Specialized Inspection Services Provided include but are not limited to Tubular Inspection (Drill Pipe & Bottom Hole Assembly), OCTG Inspection (New & used Tubing / Casing), Pipe Management, Non Destructive Testing ( NDT ), Third Party Inspection Services, Hull Survey, Technical Field Services, Tubular Maintenance, Rig parts / Handling Tools Inspection and DS1 Inspection (Drill Stem Design & Inspection Standard). TIS also offer Crane & Lifting Equipment Inspection & Training.

16 Page : Page 16 MUD ENGINEERING SERVICES: AlMansoori Specialized Engineering has been based in Abu Dhabi for over 20 years, supplying drilling and Mud Engineering Services to the local oil industry. AlMansoori Specialized Engineering has succeeded in offering Quality Products and Services to its Clients through carefully selected, widely experience, diversely skilled and multilingual Mud Engineers having years experience in the North Africa, North Sea and the Middle East, backed by stringent QA/Safety and training programs. Product ranges include Drilling Mud Chemicals, Specialty Chemicals for the Oil & Gas Industry, Filtration Services and Solids Control Equipment. MARKETING SERVICES: The Company is fully backed by Sales and Technical staff who are always available to promote and market the products of our principals, and to give all the necessary support expected from the principals and the Clients. As a support to the needs of our Clients, we have a rental section for various types of Oilfield equipment, tools and accessories. We also have large facilities for rental of Water-Weight Bags and Load Cells, required for the testing of lifting equipment which is a major need of the industry to ensure the safety needs and integrity of their equipment and services. This section is also fully supported by a backup Workshop and Technical Personnel. MSE is actively involved in the secondment of professional manpower within the Oilfield activities. In this line of activity, we are associated with reputable international leading manpower supply companies in the U.S.A., Europe and the Far East.

17 Page : Page 17 ALMANSOORI SPECIALIZED ENGINEERING provides representation to foreign companies conducting business or seeking entry into the region. We speak the language of the Client and you can be assured your sales story is reaching the right people. DIRECTIONAL DRILLING SERVICES: ALMANSOORI DIRECTIONAL DRILLING SERVICES, is a high technology oil and gas drilling Service specializing in Directional Drilling, Measurement-While-Drilling and Logging-While-Drilling operations. The Company provides a broad range of well placement technology and is particularly advanced in slim hole, under balanced / CTD, TTRD and CWD applications. The Company prides itself in creating innovative solutions to facilitate cost-effective drilling. ALMANSOORI DIRECTIONAL DRILLING SERVICES' product range includes: Drilling Engineering, Directional Drilling, Well Planning, Mud Motors, Rotary Steer able Tools, MWD and LWD provided on a rental or service basis. In addition to these products we provide field engineers and office based supervisors who are widely experienced in the management of challenging drilling projects. CASED HOLE LOGGING SERVICES: The Company is operating throughout Middle East, North Africa and Thailand providing our customers with an array of Cased Hole Logging and Perforating Services and highly trained personal with 20 plus years of experience in down hole data acquisition. The Cased Hole Logging services include: Production Logging, Cement Evaluation, Correlation and Depth Determination, Casing Inspection and Evaluation Services, Expendable Hollow Carrier Perforation Services, Through Tubing Strip Gun Type Perforation Services, Plug and Packer Setting Services

18 Page : Page 18 SAFETY SERVICES: AlMansoori Safety Services (MSS) provide services such as H2S Site Safety Consultants, Safety Officers, Safety Equipment Rentals for both Gas Detection and Breathing Air Systems and Training in the Middle East, Abu Dhabi, Kuwait, Oman, Yemen, Saudi Arabia, and Qatar. We provide these services to companies such as McDermott, ADCO, Total, Occidental, DNO, PTTEP and KOC to name only a few. HSEQ FIRST is our motto. The company firmly believes that not part of its business objectives can be carried out effectively and successfully if not performed safely. GET IT RIGHT THE FIRST TIME & EVERY TIME

19 Page : Page COMPANY VISION, MISSION AND VALUES STATEMENT VISION To be the best service organization in the industry with world-class standards of Health, Safety, Environment and Quality. MISSION To make world class Health, Safety, Environment and Quality a way of life within the company. To create a working environment to its force in order to achieve job satisfaction and career development. To provide our clients professional oil field services with the most qualified people and equipment. To manage the company on a sound and professional financial attitude to achieve the best reasonable return on investment. VALUES Health, Safety, Environment and Quality must come first in everything we do in our business. We will conduct our business at all times with integrity, transparency, strong ethical values and a commitment to serve. We will abide by laws of the land. We believe that the most important asset of this company is its employees. Trust, respect, fairness and dignity shall be how we treat each other within the spirit of working together.

20 Page : Page HSEQ POLICY General : ALMANSOORI IS COMMITTED TO ENSURE A SAFE AND HEALTHY WORKPLACE, THE PROTECTION OF THE ENVIRONMENT AND QUALITY SERVICES IN OUR DAY TO DAY BUSINESS. WE BELIEVE IN A TRANSPARENT AND PRO ACTIVE POLICY AND THAT ALL ADVERSE ENVIRONMENTAL IMPACTS ARE PREVENTABLE. To Implement This Policy, AlMansoori Will: Develop and implement effective Health, Safety, Environment and Quality Management Program with defined objectives and targets to improve proactive control of risk and create a step change in behavior. Give Health, Safety, Environment and Quality the highest consideration within the Company s other business objectives. Comply with all applicable local and international laws as well as Customer policies and regulations. Implement continuous improvement programs utilizing the latest technologies. Encourage personnel to have ownership for identifying and eliminating hazards, preventing injury to themselves and others. Provide personnel with sufficient training, resources and systems. Empower personnel to STOP any unsafe conditions at any workplace. Allow all personnel to have direct access to the highest management levels of the company in order to communicate about any issues related to HSEQ. Actively monitor, audit and review to improve HSEQ IMS, processes and performance. Hold supervisory management accountable for ensuring and promoting a safe and healthy workplace and the protection of the environment within their areas of responsibilities. Improve the efficient use of energy and natural resources. Provide to the Oil and Gas industry a World Class Quality Service.

21 HEALTH, SAFETY, ENVIRONMENT & QUALITY 7. AMENDMENT AND RE-ISSUE OF THE MANUAL This manual shall be controlled as per document and data control procedure. Rev. : 06 Page : Page 21 The Corporate HSE & Quality Manager, who is responsible for reviewing and implementing any changes to it and retain the master copy of the IMS Manual. Controlled copies will be made available to relevant persons (e.g. auditing bodies, employees, etc). All other copies are clearly marked uncontrolled and are not subject to automatic updating.

22 Page : Page 22 SECTION TWO - ORGANIZATION FOR INTEGRATED MANAGEMENT SYSTEM 1. MANAGEMENT COMMITMENT AlMansoori Specialized Engineering management is fully committed to HSEQ and demonstrates its commitment to the development and improvement of the Integrated Management System by: a) Communicating at all levels in the organization the importance of meeting customer as well as regulatory and legal requirements; b) Establishing the company s Health, Safety, Environment and Quality policy and HSEQ objectives, and ensuring that they are deployed effectively at all functions and levels; c) Conducting management reviews and ensuring that HSEQ performance is effectively reviewed at relevant levels d) Ensuring the availability of necessary resources for the fulfillment of HSEQ management system standard requirements.

23 Page : Page RESPONSIBILITY & AUTHORITY Senior Management The responsibility for ensuring that ALMANSOORI SPECIALIZED ENGINEERING achieve and maintain a consistently high standard of client satisfaction is firmly accepted by Senior Management. The Chief Executive Officer through his Managers and HSE & Quality Manager is responsible for ensuring that all activities are carried out in accordance with a defined Integrated Management System which meets the requirements of ISO 9001, ISO & OHSAS ORGANIZATION RESPONSIBILITY AND AUTHORITY ALMANSOORI SPECIALIZED ENGINEERING Managers shall be responsible for all disciplines within MSE locations. They shall ensure that sufficient resources and qualified personnel are available in order that all aspects of verification activities are satisfactorily carried out. They are ultimately responsible for quality within all MSE locations. The C.E.O will be responsible for: SUMMARY OF MAJOR JOB DESCRIPTIONS CHIEF EXECUTIVE OFFICER (C.E.O.) Ultimate responsibility for all HSEQ Policy matters. Allocation of sufficient resources for HSEQ requirements. Implementing measures for reduction of risk and ensuring effective risk management. Developing safety objectives and targets to meet HSEQ Policy and Business plans. Promoting and developing a high level of safety awareness and commitment to HSEQ control. DIVISION & COUNTRY MANAGERS Division and Country Managers will be responsible for: Implementing HSEQ Policy requirements. Establishing HSEQ objectives and targets to meet the Company HSEQ Objectives and safety plan. Establishing procedures and controls to ensure all activities are conducted in accordance with the HSEQ Management System Identification of training needs to enable all personnel to meet Company objectives and safety targets. Establishing methods for consultation with all employees on HSEQ matters. Promptly investigating accidents and incidents and near miss reports and providing effective follow-up. Demonstrating a clear commitment to HSEQ Policy matters.

24 Page : Page 24 CORPORATE HSE & QUALITY MANAGER The Corporate HSE & Quality Manager will be responsible for: To develop, manage, implement & maintain a cost effective IMS within the framework of the company HSEQ policy & objectives satisfying the requirements & legislation of various national & international directories. Manage the development & implementation of the company s HSEQ policy at company offices & sites. Ensure effective hazard identification & risk assessment at all company sites. Ensure that environmental aspects are identified and managed at all company sites. Providing advice and guidance for correct identification of hazards and risk evaluation for all business work activities. Provide practical guidance, information & assistance to all managers & relevant personnel on the application & implementation of the company HSEQ Management System. Providing advice on improvement to existing Safe Systems of Work Assist in the investigation of accidents and near misses and maintain accurate records for analysis and information. Attending Safety Committee meetings at all levels and providing advice and support as required. Acting as custodian of the HSEQ Management System Manual and other associated documentation Conducting regular worksite inspection surveys to assess compliance with the Company HSEQ Management system. CORPORATE BUSINESS DEVELOPMENT AND MARKETING DIRECTOR The Corporate Business Development and Marketing Director reports to the Chief Executive Officer and he is responsible for promoting and developing new markets for products and Services of the Division and identifying new products and services. Liaise with MSE s other Divisions, J. V. and other assigned companies to ensure their products are marketed properly and assist them in Marketing their Sales and Services. He shall Ensure that all functions are carried out in accordance with all Company Quality, Safety, Health and Environment polices and Procedures. CORPORATE HUMAN CAPITAL MANAGER The Corporate Human Capital Manager reports to the Chief Executive Officer and she is responsible for all matters relating to Administration, Training and Human Resources. She liaises with the Division Managers in matters referring to Administration, Training and Human Resources.

25 Page : Page 25 She is in charge of Human Resources function, supervises all personnel in the Administration Department and ensures office services including secretarial services are met to the standards set. She is also responsible for the management training for all employees. MARKETING SALES MANAGER The Marketing Sales Manager reports to the Marketing General Manager and he is responsible for Marketing, promoting and securing orders of all products and Services of principals assigned to him. Maintaining regular contact with the Company s Customers in line with profit targets and marketing strategies. He shall ensure that the products and Services of all our principals are all qualified to be approved in the approved Bidder s list of the Clients. Comply with Company Quality, Health, Safety and Environmental polices and procedures. SALES MANAGER Sales Manager reports to the Operations Manager, he is responsible for marketing of ALMANSOORI SPECIALIZED ENGINEERING Products & Services related to oilfield industry. To identify client equipment requirements as it relates to sale product and new technologies and ensure clients requirements are met in accordance with company Quality Policy and Objectives. He is responsible for preparing business sales plan for U. A. E. and other locations indication marketing strategy. Comply with all Company Quality, Health, Safety and Environmental polices and procedures. TECHNICAL SERVICES MANAGER The Technical Services Manager reports to the Chief Executive Officer and he is responsible for Oil Field Equipment Manufacturing & recommending the maintenance schedule and maintenance interval requirements. He is responsible for maintain the parts required for preventive maintenance. He shall ensure that all functions are carried out in accordance with all company Health, Safety, Environment & Quality polices and procedures. SUPERINTENDENTS & SUPERVISORS Superintendents and Supervisors are responsible for operations with respect to AlMansoori onshore or Offshore Services. Their main responsibilities are to ensure efficient daily operations provided to the clients, as it relates to operations under their supervision, to promote company s services in line with targets and marketing strategies laid down by the management, contractual responsibility with Clients on day to day basis & comply with all company Health, Safety, Environmental & Quality polices and procedures.

26 Page : Page 26 They are also responsible for: Ensuring all work is conducted in accordance with current procedures Hazard Identification Accident Prevention Fire Prevention Waste Management Control of atmospheric pollution Providing HSEQ Induction and On-job training Conducting Safety Meetings on a regular basis Encouraging active participation of all employees in HSEQ matters Ensuring prompt reporting of all accidents, incidents and near misses HSEQ Officers will be responsible for: HSEQ ADVISORS & OFFICERS Assisting HSEQ Manager in the day to day implementation of the HSEQ MS Attending Site Safety Committee meetings on a regular basis Developing and implementing emergency response plans Communicating with management and employees on HSEQ matters Assisting in the review of workplace safety performance Assisting in the investigation of accidents and near miss reports Demonstrating a practical commitment to the HSEQ MS and encouraging the participation of all employees Assisting the HSE & Quality Manager during the HAZOP studies & Risk Assessments on existing and new operational activities. Supervising and Checking all Safety and Work practices at the site. Plan and conduct planned as well as unplanned emergency exercises. Maintaining the HSEQ Management System to a level that fulfills the Policy and Objectives of AlMansoori. Conduct regular and scheduled inspections and audits at sites and report findings to HSE & Quality Manager and Operations Supervisor. Provide a Monthly HSEQ Performance Report to the HSE & Quality Manager. ALL EMPLOYEES Carry out all work activities in a safe manner. Follow all Company procedures and controls. Promptly report all accidents and near misses. Report all defects and events which may affect HSEQ control. Respond correctly in Emergency situations. Actively support and co-operate in HSEQ matters.

27 Page : Page MANAGEMENT REPRESENTATIVE AlMansoori Specialized Engineering has appointed the HSE & Quality Manager as a Management Representative for the Integrated Management System, who: Ensures that processes needed or the Integrated Management System are established, implemented & maintained. Drafts, maintains, authorizes and distributes Integrated Management System documentation and administers the continual review of the system. Arranges/carries out internal (self), external (on clients) and extrinsic (third party) audits. In coordination with divisions heads prepares for Management Review Meetings. Reports on the performance of the Integrated Management System and recommends necessary improvements. Ensures all staff is aware of their responsibilities in the area of HSEQ. Ensures the promotion of awareness of customer requirements throughout the organization. In the absence of the Management Representative the Chief Executive Officer shall appoint replacement.

28 Page : Page RESOURCE MANAGEMENT The management of AlMansoori Specialized Engineering identifies and provides the resources required for the Integrated Management System. Performance, verification and monitoring activities are assigned to suitably qualified or trained staff only in order to effectively implement the Integrated Management System and to achieve the policy & objectives as well as to satisfy the client needs and expectations. AlMansoori Specialized Engineering ensures: That properly qualified, trained and medically fit personnel undertake assigned tasks, Training needs of personnel are identified and provided, Familiarization of all personnel in terms of rules & regulations, Health, Safety, Environment & Quality Management, Communication with the relevant personnel Onshore and Offshore, Effective planning for operational activities is undertaken, Appropriate equipment, process, services are available for the implementation of the Integrated Management System.

29 Page : Page HUMAN RESOURCES The management of human resources is considered as one of the most important processes of the Integrated Management System. The basic aim is to ensure adequate and competent personnel for implementation and improvement of the HSEQ management system, and the satisfaction of customers. Responsibilities defined in the HSEQ management system are assigned to personnel who are competent on the basis of applicable education, training, skills and experience, their qualification and experience data is effectively maintained.

30 Page : Page TRAINING, AWARENESS AND COMPETENCE Procedures have been established to cover the requirements and responsibilities for the training of all personnel performing activities affecting quality. The company considers the requirement for training in general to be of the highest importance. Training shall be given to improve and ensure that all personnel are suitably aware and trained in all aspects of their duties, responsibilities and job functions. The HSE & Quality Manager shall be responsible for the coordination of all HSEQ related training and shall be directly responsible for Integrated Management System and awareness training and all HSEQ manual and the company HSEQ policy and objectives training. Departmental Managers / Superintendents shall be responsible for the training of their personnel with respect to HSEQ & technical training in compliance with its standard operating procedure manual. All new employees on arrival at the company shall be given induction training; this shall include an introduction to the company s HSEQ system, company HSEQ policy, HSEQ procedures and general out look of the company profile including an introduction to all personnel. All employees employment shall be based on relevant minimum requirements for education, training and / or experience. Each employees training requirement shall be assessed as a minimum on an annual basis and the requirement documented onto a training matrix. All employees shall have a personnel file, which shall include as a minimum the following. Job description. Induction training. Quality training. Safety training. Technical training. Employee minimum requirements for recruitment. Training records shall be documented and maintained.

31 Page : Page INFRASTRUCTURE The Management of AlMansoori Specialized Engineering determines, provide and maintain the infrastructure needed to achieve conformity to product requirements. AlMansoori Specialized Engineering ensures the availability of the infrastructure necessary for achieving effective and efficient product realization while considering the needs and expectations of interested parties and its process, includes the following: a) Provision of an infrastructure, defined in terms such as objectives, function, performance, cost, safety, security and renewal; b) Development and implementation of maintenance systems to ensure that the infrastructure continues to meet the organization s needs; these systems consider the type and frequency of maintenance and verification of operation of each infrastructure element, based on its criticality and usage; c) Evaluation of the infrastructure against the needs and expectations of interested parties; d) Consideration of environmental issues associated with infrastructure, such as conservation, pollution, waste and recycling.

32 Page : Page WORK ENVIRONMENT The Management of AlMansoori Specialized Engineering is committed to manage the work environment needed to achieve conformity to product requirement. AlMansoori Specialized Engineering ensures that the work environment has a positive influence on motivation, satisfaction and performance of people in order to enhance the performance of the organization. The creation of a suitable work environment, as a combination of human and physical factors, includes the following: Creative work methods and opportunities for greater involvement to realize the potential of people in the organization, Safety rules and guidance, including the use of protective equipment, Ergonomics, Workplace location, Social interaction, Facilities for people in the organization, Heat, humidity, light, airflow, and Hygiene, cleanliness, noise, vibration and pollution.

33 Page : Page 33 SECTION THREE - INTEGRATED MANAGEMENT SYSTEM DOCUMENTATION 1. INTEGRATED MANAGEMENT SYSTEM STRUCTURE AlMansoori Integrated Management System is comprised of a number of different elements. Integrated Management System (IMS) Manual The IMS Manual provides an overview of the Health, Safety, Environment and Quality Management System of AlMansoori. It defines the key elements of the IMS and their interaction as well as the structure of the system. It provides details on how the system complies with the requirements of the ISO 9001, ISO and OHSAS The IMS manual is prepared by the HSE & Quality Manager, reviewed by all Divisions Managers & finally approved by the HSE & Quality Manager & the Chief Executive Officer. HSEQ IMS Procedures Manual The HSEQ IMS procedures provide details on how the key elements of the IMS are implemented. These procedures are consistent with the requirements of the ISO 14001, OHSAS and ISO 9001 standards and MSE policy for Health, Safety, Environment and Quality. All general procedures are prepared by the HSE & Quality Manager, reviewed by all Divisions Managers & finally approved by the HSE & Quality Manager & the Chief Executive Officer. Specific Procedures The Specific Procedures provide further details on how the operational activities are to be carried out. Work Instructions The Work Instructions further amplify procedures by defining step-by-step how specific activities are to be carried out. Standard Forms and Checklists To provide objective evidence of compliance to the Health, Safety, Environment & Quality System data needs to be recorded, this is done on various formats/forms & checklists. A sample of each form/format and checklist is retained behind the relevant procedure for guidance on how to complete it, wherever applicable. External Documentation Documents of external origin are also controlled and these include client s specifications, national rules and regulations, national or international codes or standards. Health, Safety, Environment & Quality records Records provide objective evidence of compliance to the Health, Safety, Environment & Quality System. All records within the IMS are controlled through implementation of defined procedure.

34 Page : Page SYSTEM PLANNING The documentation structure described in Point-1 above defines how the requirements for Integrated Management System (IMS) will be met. This form is a standard, generic IMS plan, which will apply to each related project, performed by AlMansoori. This generic IMS plan identifies all the processes required for the effective implementation of the IMS along with their sequence & interactions. Suitable monitoring/verification points in the processes are identified along with the standards of acceptability for all activities and a recording system. Additionally, each component of particular project/service is planned prior to commencing the work. The need for extra equipment, resources, and skills is considered and documented as part of planning such individual project components. If required, a project-specific plan will be developed to supplement the standard & generic IMS Plan. The top management is responsible to ensure that the integrity of the Integrated Management System is maintained when changes to the system are planned & implemented. All required processes, along with the supporting processes, have been identified, logically sequenced and mapped to effectively implement, maintain and continually improve the IMS. (Refer to Annexure 1 Business Process Flowchart.)

35 Page : Page DOCUMENT AND DATA CONTROL The Company has established and maintained procedures for control of all documentation relating to the IMS. Managers / Superintendents and Supervisors of all departments and functions are responsible for the documents preparation, approval and distribution within their area of responsibility, along with the HSEQ department. All IMS documentation essential for the accomplishment of work within a department are prepared, numbered, reviewed, approved, distributed, revised and filed in accordance with detailed procedures. A master list of all documents is held within the HSEQ department to identify the current documents as well as control the changes to and distribution of new/revised documents. All obsolete documents are removed from point of use and issue. Any obsolete documents retained for legal purpose are suitably identified. The Chief Executive Officer shall approve the Company HSEQ Policy and objectives as well as the HSEQ Manual and revisions. The Chief Executive Officer and HSE & Quality Manager shall approve all HSEQMS procedures. All Manuals and revisions shall be issued via a receipt acknowledgement transmitted system, which also ensures the withdrawal and destruction of obsolete documents. All amendments to documents are reviewed, approved and issued by the same functions that performed the original review and approval.

36 Page : Page CONTROL OF RECORDS A procedure has been established for the maintenance of all HSEQ records within the company that demonstrate conformance to all necessary requirements and the effective operation of the Integrated Management System. It shall be the responsibility of all Department Managers to maintain review and control their HSEQ records pertaining to their department in conjunction with the HSEQ Department. All records shall be identified, legible, accurate, filed, stored and maintained in such a manner to make them readily retrievable. All records shall be kept in a suitable environment to prevent them from damage, deterioration or loss. All records unless otherwise stated or as requested by clients shall be retained for the period of contract plus one year. The customer has the right to access to records that pertain to his contract.

37 Page : Page 37 SECTION FOUR- INTEGRATED MANAGEMENT SYSTEM PLANNING 1. PLANNING FOR HAZARD IDENTIFICATION, ENVIRONMENTAL ASPECTS, RISK ASSESSMENT & CONTROL Identification of Health, Safety & Environmental aspects and their associated hazards/impacts are performed by various functions whose activities are relevant to HSEQ management system under the guidance of the HSE & Quality Manager and head of relevant Division. Similarly, risk assessment is performed to ensure that all activities associated are considered while setting objectives & targets. The management of risk is based on identification, assessment, & control of risk. Risk Management is a loss control program where identification of risk and its potential consequences are the key element. Therefore, all employees should be trained to recognize potential hazards, think defensively and anticipate problems through preparation and planning, to carry out the operation with the proper protection, training, awareness, coordination and skill to avoid incidents. A list of significant HSE aspects & associated risk is maintained and this list will be reviewed and updated as per the procedure for identification & evaluation of aspect, impact/hazard, and risk assessment. All parties involved in the same operation share HSE aspects/hazards and risk assessment. The Division Managers shall determine an immediate corrective action to prevent loss that could result from the identified causes. All identified risks shall be reported to the safety officers, Division Managers and HSE & Quality Manager are categorized, analyzed and prioritized with respect to areas of operations with high potential for loss to be re- appraised and effective changes to be determined, documented, communicated, implemented and monitored.

38 Page : Page LEGAL AND OTHER REQUIREMENT It is a prime consideration of ALMANSOORI SPECIALIZED ENGINEERING to ensure all applicable National and International laws and regulations are strictly followed and ensured compliance. HSE & Quality Manager is responsible for gathering relevant information and details regarding other requirements applicable to HSEQ aspects of ALMANSOORI SPECIALIZED ENGINEERING from local & federal governmental agencies as well as International Agencies or Society and compiling them. He is also responsible to arrange translation (wherever required) of such documents received into the commonly readable language and communicate to all relevant functions & levels of the organization. Procedure for legal requirements describes the method of identification and updating legal and other applicable requirements relevant to the product and activities of the organization. A list of applicable requirements will be maintained by HSE & Quality Manager.

39 Page : Page OBJECTIVES AND TARGETS ALMANSOORI SPECIALIZED ENGINEERING defines set objectives and targets for Integrated Management System to enable and prove to be continually improving HSEQ performance. HSE & Quality Manager and Divisions Managers are responsible for setting HSEQ objectives and targets on an annual basis. Objectives & targets are prioritized on the basis of customer requirements, significant HSE Aspects/Impact & applicable legal requirements. The following inputs will be considered for setting objectives: HSEQ Policy. Legal and other requirements. Customer Requirements. List of significant HSE aspects / hazards and risks. Views of interested parties. Operational and business requirements. Financial and technological options. Persons responsible for achieving the objectives plan their activities in the form of management programs. Chief Executive Officer shall approve the measured Objectives established by the HSE & Quality Manager and all Divisions. The HSE & Quality Manager is also responsible to maintain the list of approved Objectives & targets.

40 Page : Page HSEQ MANAGEMENT SYSTEM PROGRAMMES AlMansoori Specialized Engineering considers the management programs a key element to the successful achievement of the overall objectives & targets. Divisions Managers are responsible for establishing programs for achieving objectives and targets. These shall be reviewed by HSE & Quality Manager and approved by the Chief Executive Officer within the first quarter of every year. The programs shall address all the HSEQ objectives and indicate targets set to achieve each objective and responsibilities within the time frame. The concerned Division Manager shall review the program in case of any significant change in the operations, such as addition of new services, equipment, product, raw material, etc. Subsequently, the HSE & Quality Manager makes the necessary changes to the program after review.

41 Page : Page 41 SECTION FIVE- INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION & OPERATION 1. COMMUNICATION AND CONSULTATION INTERNAL COMMUNICATION Internal communication consists of flow of information from the management to all employees of MSE and from the employees to the management to ensure that all levels and functions are aware of the HSEQ policy, objectives, and Integrated Management System. It also ensures that the views and suggestion on HSEQ performance, aspects, and impacts/hazards identified by the employees reach to the Divisions Managers and the HSE & Quality Manager for effective communication among all levels within ALMANSOORI SPECIALIZED ENGINEERING. It is the company s aim and objective to promote the HSEQ culture through communication using the following medium: a) Bulletin boards, b) Awareness campaigns, c) HSEQ meetings, d) Toolbox talks, e) HSE Award Scheme, f) Memos, notices, circulars and other publication. g) Employees HSEQ Feedback Forms. h) MSE News letter. Managers are responsible for ensuring that Bulletin Boards highlighting HSEQ matters are posted at prominent locations, where work activities are carried out. Managers, Superintendents and Supervisors shall use the bulletin Boards to display HSEQ information concerning HSEQ notices, HSEQ Meeting agenda, performance review findings and any other relevant matters. HSEQ awareness campaigns will be decided jointly by managers and implemented in accordance with established performance objectives. HSEQ committee meetings, both formal and informal, will be held at regular intervals throughout the year. Follow up actions and feedback reports will be distributed to all relevant personnel to enable an information cascade to be formed. Toolbox talks are to be conducted on a daily basis by worksite Supervisors, Team Leaders or Operators. Topics to be covered are to include information and instructions: