1 r-',~ l-1 ov-: """'<)~ ~ / 14: /JC/- Vice President or Other Cabinet-level Supervisor Date. Santa Fe Community College

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1 Santa Fe Community College Proposed Agenda Item Governing Board Meeting Complete this form and submit it to the Office of the President by noon on the Wednesday eight days before the Thursday evening meeting of the Governing Board. If this form does not provide enough space, you may use an expanded version as long as you follow the format specified below. Please note: Subject line must always match both Agenda and Agenda Items. Date of Board Meeting: Date of This Proposal: Check one: 0 Information Item D Action Item SUBJECT: 2017 Employee Satisfaction Survey Results RECOMMENDATION: BACKGROUND/RATIONALE: In the Spring or 2017, SFCC conducted the annual employee satisfaction survey. Attached is the summary results of the survey. Estimated Cost and Budgetary Support (how will this be paid for?}:$ N/A RESOURCE PERSON(S) [name(s} and title(s)]: [Authorized person(s)/originator] Yash Morimoto, Asst. VP, Office of Planning and Institutional Effectiveness SIGNATURES: Ya. ~ Li M v-., ~" "" Originator Date Supervisor Date 1 r-',~ l-1 ov-: """'<)~ ~ / 14: /JC/- Vice President or Other Cabinet-level Supervisor Date Agenda ltems_lnformation Items Rev Oct 2011

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3 ~ Administered annually through Ruffalo Noel Levitz..,_ The A Y the survey was conducted during the end of March ~ Available in both English and Spanish ~ Covered four areas:..,_..,_..,_ Campus culture and policies Institutional goals Level of involvement in planning and decision making ~ Work environment

4 ~ Collects data in quantitative and qualitative formats ~ Asks employees' level of importance and satisfaction o n a partic ula r topic ~ Five-point scale.,._ l = not satisfied a t a ll... 3 = mid point.,._ 5 = very satisfied

5 ~ Section 1: Campus culture and policies (30 standard items) ~ Section 2: Institutional goals (9 standard items) ~ Section 3: Involvement in planning and decision-making (8 standard items)...,. Section 4: Work environment (21 standard items)

6 ~ Statistical significance..,.. If the difference in the comparison scores ore not statistically significant the n the o b served differences ore not real (the difference may be due to c hance) EXAMPLE: Faculty take pride in their w ork It is easy for me to get information at this institution No significance = Differences are not real Significant = Differences a re real

7 a-1 A.nalyzing the, Qualitative Results: Reco mmendation from Ruffalo Noel Levitz "Use the quantitative results (numeric) as the only source for key findings and strategies. Once those key findings are known, in particular strengths and challenges/opportunities for change (high importance/low satisfaction OR highest gaps), read through the open- ends and pull only those that might have some relation to the quantitative as potential suggestions, but do not treat any open-end as being anything but one person's opinion. The open-ends are qualitative (similar to a focus group) and not everyone provides answers; they are not statistically sound. Do not share them p ublicly. Most campuses only allow review by a trusted executive team and/or Human Resources. The open-ends a llow employees to vent pent up frustration so do not be surprised if some are controversial. The open-ends can provide helpful suggestions of quick "just do it" fixes and other longer-term ideas that might require more resources a nd planning. The open-ends can provide insight into problem areas that need further investigation (additional interviews or a survey item for next time to test it more broadly.) It is important to highlight a ny suggestions that are implemented that came from employee input, to show that the survey results were used and helped." - Ruffalo Noel Le vitz

8 M A IN REPORT

9 Re sponse Segm e nts Full-Time I Part-time Sta tus Le ng th o f Time with SFCC ,. Faculty "' Staff Administrator Full-time Part-time I II Le ss than 1 1 to 5 6 to to 20 More than year years years years 20 years

10 '?--lo L I am paid fairly for the work I do: My department has the budget needed to do its job well: 2.77

11 1- -// L I am proud to work at this institution: The type of work I do on most days is personally rewarding: This institution makes an effort to ensure the LGBT (Lesbian/Gay /Bisexual/Transgender) students feel supported: This institution makes an effort to ensure that LGBT (Lesbian/Gay /Bisexual/Transgender) employees feel supported: This institution is inclusive and sensitive to diversity issues: My supervisor pays attention to what I have to say: The work I do is appreciated by my supervisor: My physical work enviro nment (office space) is comfortable, and appropriate to my physical and work needs: The work I do is valuable to the institution: 3.83 Ht This institution is well-respected in the com munity: 3.81 H. My supervisor helps me improve my job performance: 3.81 n. Staff take p ride in their work: 3.80 ]3. Faculty take pride in their w ork: 3.80

12 20 16 TO COM PARISON

13 ~ Campus Culture and Policies, and Work Environment ~ 0 questions that decreased in level of satisfaction ~ 27 questions that increased in level of satisfaction ~ Level of perceived involvement in planning and decision making ~ No change from 2016 to 201 7* ~ There was no difference in overa ll level of satisfaction between 2016 and 2017* ~ Overall satisfaction with your e mployment here so far (2017) : 3.80 ~ Overall satisfaction with your e mployment here so far (2016) : 3.64 *The difference in overall level of satisfaction was not statistically significar

14 !Lf Il, I am proud to work at this institution l!,_ This institution does a good job of meeting the 2 This institution makes an effort to ensure the LGBT needs of students (Lesbian/Gay/Bisexual/Transgender) students feel 71_ The goals a nd objectives of this institution are supported consistent w ith its mission a nd va lues 3_ This institution makes an effort to ensure that 18. The Governing Board of this institution supports the LGBT(Lesbian/Gay/Bisexual/Transgender) President's efforts to move the college forward by employees feel supported implementing the College's Strategic Plan 4. My supervisor helps me improve my job '9'. Most employees are generally supportive of the performance mission, purpose, and va lues of this institution 5. I have the information I need to do my job well m_ The Governing Board of this institution ta kes its fiscal responsibility for the c o llege very seriously

15 H. The mission, purpose, and values of this M. This institution does a good job of meeting the institution are well understood by most needs of its faculty employees Ill. I have adequate opportunities for professional t 2. My department or work unit has written, up-to- development date objectives ]K I have adequate opportunities for training to ]3. Governing Board members of this institution improve my skills communicate with staff through the president ] '9'. This institution consistently follows clear processes as appropriate for recognizing employee achievements M. It is easy for me to get information at this 2Iil. This institution makes suffic ient staff resources institution available to achieve importa nt objectives u.5. This institution p lans carefully

16 2L There are clear criteria for the kinds of issues that should be addressed by shared governance 22 This institution does a good job of meeting the needs of staff 26. I have adequate opportunities for adva ncement '171. There are effective lines of communicatio n between departments 23. This institution has written procedures that clearly define who is responsible for each operation and service 24. My department has the staff needed to do its job well 25. The function of shared governance is well understood on this campus

17 Planning Efforts Job Satisfaction Socia l Justice Communicatio n Shared Governance Job Performa nce

18 COMPARISON WITH OTHER COMMUNITY COLLEGES

19 ~ The comparison school data is based on data that were collected within the last 3 years ~ There was no difference in overall level of satisfaction between SFCC and National Community Colleges* ~ Overall satisfaction with your employment here so far (SFCC): 3.80 ~ Overall satisfaction with your employment here so far (National Avg): 3.85 *The difference in overall level of satisfaction w as not statistically significan

20 National Avg SFCC This institution is well-respected in the community Administrators share information regularly w ith faculty and staff This institution involves its employees in p lanning for the future 1.00 l

21 4 Not enough involvement Just right Too much involvement