Effects of Psychological Contract Breach, Ethical Leadership and Supervisors Fairness on Employees Performance and Wellbeing

Transcription

1 World Journal of Management Vol. 5. No. 2. September 2014 Pp Effects of Psychological Contract Breach, Ethical Leadership and Supervisors Fairness on Employees Performance and Wellbeing Ezaz Ahmed* and Michael Muchiri** The aim of this conceptual paper is to propose pathways through which psychological contract breach, ethical leader behaviour, and supervisors fairness are related to employees attitudes, behaviours and wellbeing. The paper reviews extant literature and builds a logical framework depicting the interrelationships among psychological contract breach, ethical leader behaviours, and supervisors fairness, and how they are related to employees attitudes, behaviour and wellbeing. Initially, we propose a direct effect of psychological contract breach on job satisfaction, job neglect, organisational citizenship behaviour, intention to leave and employee wellbeing. We also propose that ethical leadership behaviour and supervisors fairness will moderate the relationship between psychological contract breach and employees attitudes, behaviour and wellbeing. Based on the proposed conceptual framework, the paper proposes several testable research propositions. Finally, the paper outlines steps to advance organisational theory in regard to the effects of psychological contract breach, ethical leader behaviour and supervisors fairness on employee outcomes. JEL Codes: M10 and M12 1. Introduction There is an emerging literature in organisational theory which recognises the importance of employees psychological contracts (Middlemiss, 2011; Rousseau, 1989) and how psychological contract breach (PCB) would have significant consequences at the individual, group, and organisational levels. Indeed, recent studies suggest that psychological contract breach is related to job satisfaction, job neglect, organisational citizenship behaviours, intention to leave and employee wellbeing (Conway & Briner, 2005; Middlemiss, 2011). Another stream of research has focused on ethical leadership behaviour, and how it enhances employee attitudes, behaviour and wellbeing (Brown, Trevino, & Harrison, 2005). Specifically, the past research has linked ethical leadership to a variety of individual, team and organisational outcomes (e.g., Avey, Palanski, & Walumbwa, 2011; Brown et al., 2005; Mayer, Kuenzi, Greenbaum, Bardes, & Salvador, 2009; Walumbwa & Schaubroeck, 2009; Walumbwa, Mayer, Wang, Wang,Workman & Christensen, 2011; Walumbwa, Morrison & Christensen, 2012). Related to this discussion, several studies indicate that leadership behaviour, especially supervisor s fair treatment of employees significantly influences employees self-conceptions, and employees performance and also employee wellbeing (Gerstner & Day, 1997; Sparr & Sonnentag, 2008; van Dierendonck, Haynes, Borrill, & Stride, 2004; van Knippenberg, van Knippenberg, De Cremer, & Hogg, 2004). Sparr and Sonnentag (2008) found that employees perceived fairness of feedback was positively related to job satisfaction and feelings of control at work and negatively related to job depression and turnover intentions. *Dr Ezaz Ahmed, School of Business and Law, Central Queensland University, Australia. e.ahmed@cqu.edu.au **Dr Michael Muchiri, School of Management, RMIT University, Australia. michael.muchiri@rmit.edu.au

2 We propose a conceptual model that fills two significant gaps in the literature. First, employees wellbeing has not been researched systematically as a resultant outcome of employees psychological contract breach. Employees wellbeing will be examined as outcome variable in the proposed model and will contribute to the psychological contract breach, leadership and employee wellbeing literature. Second, organisational researchers have called for research on factors, which moderate the relationship between psychological contract breach and behavioural, attitudinal outcomes and employee wellbeing (Kickul & Lester, 2001; Morrison & Robinson, 1997; Rousseau, 1995; Suazo, Turnley, & Mai-Dalton, 2005; Suazo, Turnley, & Mai-Dalton, 2008). By proposing ethical leadership behaviour and supervisors fairness as moderators between psychological contract breach and employees wellbeing, behavioural and attitudinal outcomes, the proposed conceptual model contributes significantly to the extant literature. Therefore, our conceptual paper has three main objectives. First, in a bid to explain some of the psychological mechanisms through which ethical leader behaviour and perception of supervisor fairness affect employee outcomes, we integrate the extant literature on ethical leader behaviour, supervisor fairness, psychological contract breach, job satisfaction, job neglect, citizenship behaviours, turnover intentions and employee well-being. Second, based on the literature review, we build a conceptual framework useful in explaining the linkages between psychological contract breach, ethical leader behaviour, supervisor fairness, job satisfaction, job neglect, citizenship behaviour, turnover intentions and employee well-being. Finally, the paper outlines steps to advance organisational theory in the field of ethical leader behaviour, supervisor fairness, psychological contract breach and employee outcomes. In the next section we propose a conceptual model (Figure 1 in Appendix) which explicates the interrelationships among the proposed variables. Later, based on the model below and literature review, we put forward propositions explaining possible linkages among psychological contract breach, ethical leader behaviour, supervisor fairness, job satisfaction, job neglect, citizenship behaviour, turnover intentions and employee well-being. Thus, the objective of the paper is to integrate and propose the relationships among employees psychological contract breach, ethical leader behaviour, supervisor fairness and employee attitudes, behaviour and wellbeing. 2. Literature Review 2.1 Effects of Psychological Contract Breach on Employee Attitudes, Behaviours and Wellbeing Psychological contract is the employee s beliefs about explicit and implicit promises made to them in return of their time and effort towards the organizations (Rousseau, 1995). Psychological contract breach refers to an employee s cognitive perception that she or he has not received everything that was promised formally or informally by the organization (Morrison & Robinson, 1997). In the last two decades, organizational researchers have increasingly become interested in psychological contracts, mainly due to its negative impact on employees and on organization (Conway & Briner, 2005; Middlemiss, 2011). Psychological contract breach is related to a range of undesirable employee attitudes and behaviours. For example, psychological contract breach is negatively related to: employee s trust in management (Zhao, Wayne, Glibkowski, & Bravo, 2007), job satisfaction (Raja, Johns, & Ntalianis, 2004; Zhao et al., 2007), intentions to remain with the organization (Suazo et al., 2005; Turnley & Feldman, 1998, 1999, 2000), employee performances (Johnson & O'Leary-Kelly, 2003), citizenship behaviour (Restubog, Bordia, & Tang, 2007; Suazo & Stone-Romero, 2011; Suazo et al., 2005), civic virtue behaviour (Chambel & Alcover, 2011) and employee commitment (Lester, Turnley, Bloodgood & 2

3 Bolino, 2002; Zhao et al., 2007) and positively related to workplace deviant behaviour (Bordia, Restubog, & Tang, 2008), employees neglect of job duties (Turnley & Feldman, 1998, 1999, 2000), job burnout (Chambel & Oliveira-Cruz, 2010), employee s cynicism about their employer (Johnson & O'Leary-Kelly, 2003), higher absenteeism (Johnson & O'Leary-Kelly, 2003) and revenge cognitions (Ahmed, Bordia, & Restubog, 2007; Bordia et al., 2008) Job Satisfaction Job satisfaction is considered one of the most important work attitudes and has been linked across numerous studies to psychological contract breach (Zhao et al., 2007). The primary work attitudes of job satisfaction, organizational commitment, and turnover intentions have shown robust links to psychological contract violation (de Jong, Schalk, & De Cuyper, 2009; Zhao et al., 2007). In particular, meta-analytic evidence from 28 studies suggests that there is a strong negative relationship between job satisfaction and psychological contract breech (Zhao et al., 2007). Here the construct of job satisfaction is considered to reflect a reasoned evaluation of an individual s job situation, where there is a comparison between desired and actual benefits that positively affect the satisfaction of important needs (Blomme, Van Rheede, & Tromp, 2009). Therefore, in our research we chose to examine job satisfaction as an outcome variable associated with psychological contract breach. It is thus predicted that: Proposition 1a: Employees psychological contract breach will be negatively related to employees job satisfaction Job Neglect Earlier studies have suggested that psychological contract breach negatively influences employees attitudes towards their organizations and in role and extra role job behaviour (Lester et al., 2002; Robinson, 1996; Robinson & Rousseau, 1994). Organizational researchers have suggested that a breach of employees psychological contract negatively impact on their in-role job performances (Johnson & O'Leary-Kelly, 2003; Restubog et al., 2007; Suazo, 2009; Suazo et al., 2005; Turnley, Bolino, Lester & Bloodgood, 2003). After a psychological contract breach, employees may withdraw their in-role performance voluntarily as they perceive that the organization did not fulfil its obligations or the organization may not fulfil the promises in future. Examples of employee neglect at work include a half-hearted effort to complete a task, completing tasks to low standards, higher absenteeism from the workplace, not attending office or business meetings and not maintaining office hours. Based on an empirical study with 804 managers, Turnley and Feldman (1998) suggested that employees perceiving a psychological contract breach reduce their in-role job performances. In a study with Chinese sample, Chen and colleagues have reported that employees perceived psychological contract breach was negatively related to their work performances (Chen, Tsui, & Zhong, 2008). Employees withdrawal of contribution to the organization after a psychological contract breach can be explained with social exchange theory (Blau, 1964). According to social exchange theory (Blau, 1964), employees are motivated to maintain a fair and balanced exchange relationship with their organizations. In the event of a psychological contract breach, employees may believe their organization cannot be trusted to fulfil its obligations and does not care about employee well-being (Rousseau, 1995). Thus, the employees will be motivated to restore balance to the employment relations in some ways. One way to restore balance in the employment relationship would be by reducing employee s contribution to the organization. As such, employees reduce their in-role job efforts to 3

4 balance this relationship (Chen et al., 2008; Lester et al., 2002; Suazo et al., 2005). Thus, it is expected that psychological contract breach will be positively related to neglect of job performance. Thus, it is proposed that: Proposition 1b: Employees psychological contract breach will be positively related to employees job neglect Organisational Citizenship Behaviour (OCB) OCB can be referred to as a set of discretionary workplace behaviours that exceed one s basic job requirements. OCB can be termed as extra role behaviours that promote organisational effectiveness (Organ, 1988; Robinson & Morrison, 1995). The importance of OCB in effective organisational functioning is well documented (Podsakoff, Whiting, Podsakoff & Blume, 2009; Podsakoff, MacKenzie, Paine & Bachrach, 2000; Organ & Paine, 2001). These behaviours encourage cooperation and association among employees in the workplace and enhance the overall productivity, social environment, stability and managerial productivity of the organisation (Podsakoff et al., 2009; Podsakoff et al., 2000). Individuals are believed to engage in OCBs to pay back or reward their organisations for equitable treatment (Robinson & Morrison, 1995; Organ, 1997). Consequently, OCBs are withheld when employers do not provide adequate outcomes (Robinson & Morrison, 1995) as a consequence of unethical leader behaviour (Zellers, Tepper & Duffy, 2002). Thus, it is predicted that: Proposition 1c: Employees psychological contract breach will be negatively related to employees citizenship behaviours Intention to Leave the Organisation After experiencing a negative experience at the workplace (a psychological contract breach), employees may evaluate the situation and question whether to remain in the employment relationship (Turnley & Feldman, 1999).Research on employee turnover has found that intention to leave the organization is a reliable predictor of future turnover (Roehling, 1997). Employees turnover intentions have been a major interest in the management literature. It is likely that if they perceive injustice in the relationship after an abusive supervision and perceive future mistreatment of the same kind, it is likely that they will look for employment elsewhere. This can also be explained from the social exchange perspective. In the event of a psychological contract breach, an employee s trust in the fulfilment of future exchanges is severely damaged and the negative treatment denies valued benefits. As a result, they may believe that it is important to look for alternative employment opportunities in order to obtain valued benefits in the future. The actual turnover of employees after a psychological contract breach may impact on organizational performances. Employee turnover is costly to the organisation (Roehling, 1997). From the organisation s perspective, it takes substantial time, money and effort to recruit new employees and such loss often disrupts the regular business operations as well as fosters low workforce morale (Kacmar, Andrews, Van Rooy, Steilberg & Cerrone, 2006; Zhao et al., 2007). Actual turnover of employees can be viewed as a tangible impact of a psychological contract breach on the organization. Thus, it is proposed that: Proposition 1d: Employees psychological contract breach will be positively related to employees intention to leave the organisation. 4

5 2.1.5 Employee Wellbeing There is a growing interest among organisational researchers in health, safety, and workplace health promotion as most individuals spend at least a quarter to a third of their time of a day at workplace (Harter, Schmidt & Keyes 2003; Gurt & Elke 2009). Consequently many organisations are integrating a variety of novel practices to cultivate healthy worksites (Grawitch, Gottschalk & Munz 2006). Further, organisations now recognise that healthy workplaces maximise the integration of worker goals for well-being and company objectives for profitability and productivity (Sauter, Lim & Murphy 1996). It is further envisaged that workplace practices and managerial styles do influence employee well-being and organisational effectiveness. Many organisations now realise that you cannot separate out employee health and well-being from clients/customers satisfaction. Grawitch et al. (2006) propose a direct and indirect link between healthy workplace practices and organisational improvements. They categorise healthy workplace practices into five general categories: work-life balance, employee growth and development, health and safety, recognition, and employee involvement. Employee health presupposes a state of complete physical, mental and social well-being (Gurt & Elke 2009, p.29), and is an important factor if organisations are to achieve their set goals. Stressful workplaces have organisational costs and negative consequences for employees. Furthermore, there is evidence showing that other people at work, especially one s supervisor, can dramatically affect the way one feels about one s work and about oneself (Dellve, Skagert & Vilhelmsson 2007; Gurt & Elke 2009; van Dierendonck et al., 2004). It is argued in the current paper that employees psychological contract breach will influence employee wellbeing and hence it is predicted that: Proposition 1e: Employees psychological contract breach will be negatively related to employees wellbeing. 2.2 Moderating Effects of Ethical Leader Behaviour Ethical leadership (Brown et al., 2005) has become a rapidly expanding area of enquiry. Ethical leadership is defined as the demonstration of normatively appropriate conduct through personal actions and interpersonal relationships, and the promotion of such conduct to followers through two-way communication, reinforcement, and decisionmaking (Brown et al., 2005, p. 120). Ethical leadership portrays a leader s traits, behaviours and practices of ethical conduct in the organisational context (Brown et al., 2005). Organisational researchers have suggested that ethical leadership is positively related to pro-social behaviour and negatively related to deviant behaviours (e.g., Avey et al., 2011; Brown et al., 2005; Mayer et al., 2009; Walumbwa & Schaubroeck, 2009). There is a scope of investigating ethical leader behaviour in relationship between psychological contract breach and employee outcomes. As psychological contract is perceptual, subjective and idiosyncratic in nature, trust and fairness are vital in strengthening the relationship. The strength of the employees emotional and behavioural responses after a psychological contract breach can be moderated by the employees cognitive assessments of the situation within which the breach took place (Kickul, Lester, & Finkl, 2002, Morrison and Robinson, 1997, Rousseau, 1995). Further, recent studies have also confirmed that ethical leader behaviour is positively related to employee performances (Walumbwa et al., 2011, 2012). Empirical research suggests that citizenship behaviours may be withdrawn by an employee in response to the negative treatment received (Zellers et al., 2002). There is no doubt that employees perceive unethical leader behaviour as a negative and unwanted 5

6 situation. Unethical leader behaviour indicates an imbalance in the social exchange relationship, similar to distributive injustice (Zellers et al., 2002). In order to get even with the organization after an unethical leader behaviour, employees are likely to reduce their commitments to the organization and contribute less in the form of citizenship behaviours (Zellers et al., 2002). The moderating effects of leader ethical behaviour are proposed between employees psychological contract breach and resultant outcomes. Proposition 2a: Leader ethical behaviour will moderate the relationship between psychological contract breach and employee s job satisfaction such that the relationship between psychological contract breach and employee s job satisfaction will be stronger when leader ethical behaviour is high than when it is low. Proposition 2b: Leader ethical behaviour will moderate the relationship between psychological contract breach and employee s job neglect such that the relationship between psychological contract breach and employee s job neglect will be stronger when leader ethical behaviour is high than when it is low. Proposition 2c: Leader ethical behaviour will moderate the relationship between psychological contract breach and employee s organisational citizenship behaviours such that the relationship between psychological contract breach and employee s organisational citizenship behaviours will be stronger when leader ethical behaviour is high than when it is low. Proposition 2d: Leader ethical behaviour will moderate the relationship between psychological contract breach and employee s intention to leave such that the relationship between psychological contract breach and employee s intention to leave will be stronger when leader ethical behaviour is high than when it is low. Proposition 2e: Leader ethical behaviour will moderate the relationship between psychological contract breach and employee wellbeing such that the relationship between psychological contract breach and employee wellbeing will be stronger when leader ethical behaviour is high than when it is low. 2.3 Moderating Effects of Supervisor Fairness Supervisor fairness refers to the employees perceptions of fairness in the workplace in terms of how they are treated (interactional justice) (Greenberg, 1990, Lee and Allen, 2002). Supervisor fairness is synonymous to interactional justice. Prior justice literature has revealed that employee s perception of justice can impact on their job performances (Lind and Tyler, 1988), workplace deviant behaviours (Aquino, Lewis & Bradfield, 1999, Greenberg, 1993) and citizenship behaviours (Moorman, 1991). Employee s perception of the supervisor fairness can also be influential in forming their attitudes and behaviour (Bies and Moag, 1986). Supervisor fairness is positively related to job commitment and citizenship behaviours (Coyle-Shapiro, 2002). Hence, Fairness perceptions at work influence employees attitudes and behaviours in organizations (Blader & Tyler, 2005). Employees care about being treated fairly, because fairness serves psychological needs, including control, belonging, self-esteem and meaningful existence (Cropanzano, Byrne, Bobocel, & Rupp, 2001, p. 175). As suggested by Sparr and Sonnentag (2008), fairness of specific leadership behaviours (i.e. feedback delivery towards work-related outcomes) are likely to enhance our understanding of which leadership behaviours are important to employees and how they can be improved. There are relatively few studies that have explored the moderating role of supervisor fairness in the relationship between 6

7 psychological contract breach and employee outcomes. In a longitudinal study of 147 managers, Robinson and Morrison (2000) found that perception of fairness and attribution moderated the relationship between psychological contract breach and feelings of violation. Skarlicki and Folger (1997) have revealed that high levels of supervisor fairness can moderate employee s retaliatory behaviours. Thus, justice perceptions may play a critical role in shaping employee s cognitive assessment of psychological contract breach and consequently moderate employee attitudes and behaviours. Specifically, the resultant employees attitudes and behaviour after a psychological contract breach can largely depend on high or low levels of supervisor fairness. Based on the above discussion, it can be argued that employees perception of supervisor fairness can influence employees attitudinal, behavioural outcomes and wellbeing. Hence, it is suggested that: Proposition 3a: Perception of supervisor s fairness will moderate the relationship between psychological contract breach and employee s job satisfaction such that the relationship between psychological contract breach and employee s job satisfaction will be stronger when perception of supervisor s fairness is high than when it is low. Proposition 3b: Perception of supervisor s fairness will moderate the relationship between psychological contract breach and employee s job neglect such that the relationship between psychological contract breach and employee s job neglect will be stronger when perception of supervisor s fairness is high than when it is low. Proposition 3c: Perception of supervisor s fairness will moderate the relationship between psychological contract breach and employee s organisational citizenship behaviours such that the relationship between psychological contract breach and employee s organisational citizenship behaviours will be stronger when perception of supervisor s fairness is high than when it is low. Proposition 3d: Perception of supervisor s fairness will moderate the relationship between psychological contract breach and employee s intention to leave such that the relationship between psychological contract breach and employee s intention to leave will be stronger when perception of supervisor s fairness is high than when it is low. Proposition 3e: Perception of supervisor s fairness will moderate the relationship between psychological contract breach and employee wellbeing such that the relationship between psychological contract breach and employee wellbeing will be stronger when perception of supervisor s fairness is high than when it is low. 3. Conclusion The objective of the paper was to integrate and propose the relationships among employees psychological contract breach, ethical leader behaviour, supervisor fairness and employee attitudes, behaviour and wellbeing. Based on the extant literature, it is argued that employees psychological contract breach, managers ethical behaviour and employee perception of fairness would influence employees attitudes, behaviours and wellbeing. The proposed model highlights the significance of managers use of ethical behaviour and supervisors fairness between the relationship employees psychological contract breach and resultant behavioural, attitudinal outcomes. The model also emphasises on the impact of employee wellbeing after a psychological contract breach. To advance organisational theory on psychological contract breach, ethical leader behaviour, supervisor fairness, job satisfaction, job neglect, citizenship behaviours, 7

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13 Appendix Figure 1: Conceptual Model of Psychological Contract Breach and Leader Ethical Behaviour Psychological Contract Breach Moderator: Supervisor s Fairness Moderator: Leader Ethical Behaviour (-) (+) (-) (+) (-) Job Satisfaction Job Neglect Organizational Citizenship Intention to Leave Employee Wellbeing 13