Leveraging Computer & Web Technology in Managing Office Ergonomic Programs

Transcription

1 Leveraging Computer & Web Technology in Managing Office Ergonomic Programs Gary Bishop, MSPH Ergonomic Consultant Colden Corporation September 30, 2014 Copyright 2006 SESHA

2 Today s Agenda: Using the Web to Improve Outcomes 1. Build your business case 2. Maximize your service delivery 3. Continuously improve your service and ergonomics content

3 Ergonomics means fitting the job to the worker We do this because Business Case One Size Does NOT Fit All

4 We do this for these reasons Productivity Quality Injuries (MSDs) Compliance reasons Wellness Employee Engagement It s the Right Thing to Do

5 Ergonomics Works American Express: 80% Work Comp Costs

6 On-line Ergonomics Works Too

7 See Puget Sound HFES web site>

8 Service Delivery Challenges In the modern work environment, with large numbers of employees at distributed locations, one to one service delivery has some significant shortcomings Staffing Distance Time Buy-in Retention Costs

9 Service Delivery Challenges Staffing Good Better Best

10 Service Delivery Challenges Staffing Distance Time Buy-in Retention Costs

11 Service Delivery Challenges Staffing Distance Time Buy-in Retention Costs

12 Service Delivery Challenges Staffing Distance Time Buy-in Retention Costs 24 hrs. Majority is Forgotten I month Almost Everything is Forgotten On-line Resources Help to Extend Memory

13 Service Delivery Challenges Staffing Distance Time Buy-in Retention Costs Productivity Costs: Affected Employee- Lost productivity prior to consult, Time off during, etc. Claims Costs: Direct Med Costs- Average $8040 Total Costs- $48,000 Service Delivery Costs: Staff Ergonomist- $30 to $60/hr Consultants- $150 to $200 + travel On-line Program- train hundreds or thousands for the cost of one injury!

14 Service Delivery Solution: On-line tools address these problems Staffing Distance Time Buy-in Retention Costs On-line Training & Self Evaluation for Everyone Reduce the number of users with discomfort & muscle fatigue On-line help & Remote Consult for mild/ moderate issues On-site visit High risk cases

15 Web-based Ergonomics Philosophy: Provide: 1. Preventative Education 2. Self-Corrective Advice 3. Reporting of Unresolved Issues Keep it short & modular Provide more detail when needed Compelling content to encourage repeat visits

16 Now Focus on Content Web-based Solution: Make It Easy to Find Is it Easy to Use Answer The Common Questions

17 What is your Ergonomics Message Step 1: Adjust your chair Step 2: Adjust your computer equipment Step 3: Move and change position

18 Ergonomics Content: Easy to Use Step 1: Adjust your chair What To Do Adjust seat height so the knees & hips level, feet supported Adjust Back Height to fit the curve or your back. Set Chair to Recline, adjust recline tension.

19 Ergonomics Content: Easy to Use Step 1: Adjust your chair How To Do It Company-Specific H&S Information Your Chair Adjustment Guides Other Self-Help Ergo Topics Other Topic Other Topic Your Company Safety Contacts

20 Ergonomics Content: Easy to Get Help Step 1: Adjust your chair Get Help Here Company-Specific H&S Information Your Chair Adjustment Guides Other Self-Help Ergo Topics Other Topic Other Topic Your Company Safety Contacts Confused? Questions?

21 Ergonomics Content: Answer The Common Questions What To Do How To Do It Get Help Here For Keyboard Adjustments Monitor Adjustments Ordering Supplies Getting Assistance Make Sure Your Process Works & Makes Sense

22 Monitor Progress -- Continuous Improvement Of the Program Of the Employees Of the Processes

23 Risk Methodology ErgoAdvocate and ErgoPoint (Humantech), utilize postural scoring methods, ie (RULA), and workstyle Q & A to arrive at a Risk Level RemedyInteractive and Wellnomics utilize a combination of postural scoring and workstyle, but also. - measure and integrate computer use, mouse clicks, mouse feet, keystrokes and intensity of work, and. - include a Behavioral component in the overall risk tracking break and microspause compliance. Copyright 2006 SESHA

24 Changing Behavior through reinforcement Notifications and Forget-Me-Nots remind employees to change position, take breaks and proactively update their profile. Mitigates risk by providing tools to change behavior and reduce exposure to strain Remedy Interactive, Inc. All Rights Reserved 24

25 Value Proposition On-line Ergonomics Program Addressing Ergo Injuries Today Saves 2 5x s More Money Tomorrow Use On-line Services For The Basics Train Thousands For The Cost of One Injury Anywhere, Anytime Health & Safety Services Use Experts For Difficult Cases

26 Supplier Contacts ErgoAdvocate: RemedyInteractive: ErgoPoint: Wellnomics: x139 (303) Copyright 2006 SESHA