CAPITAL ONE FINANCIAL CORPORATION*

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1 CAPITAL ONE FINANCIAL CORPORATION* 1680 Capital One Drive McLean, VA Phone: (703) * ( is a financial holding company whose subsidiaries, which include Capital One, N.A. and Capital One Bank (USA), N.A., collectively had $109 billion in deposits and $210 billion in total managed assets as of December 31, In addition, Capital One s newly acquired subsidiary, Chevy Chase Bank, F.S.B., had more than $16 billion in total managed assets and $13 billion in deposits as of December 31, Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Capital One, N.A. and Chevy Chase Bank, F.S.B. have approximately 1,000 branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol COF and is included in the S&P 100 index. DIVERSITY LEADERSHIP Rob Keeling Vice President, Diversity CAMPUS RECRUITMENT Kira Peterson Recruiting Manager Phone: (804) kira.peterson@capitalone.com STRATEGIC PLAN AND DIVERSITY LEADERSHIP Leaders own diversity We have diversity councils for all our lines of business across the company. These councils lead department diversity strategies, foster a culture of inclusion for their teams, and drive accountability for action and progress. We develop, promote and implement diversity initiatives through these business diversity councils. career message boards, expert resume reviews, the Vault Job Board and more. 71

2 Our Networks in Action Many of our associates are involved in at least one of our five associate networks: Asian Network African-American Network Hispanic Network GLBT (Gay, Lesbian, Bisexual, Transgender) Network Women s Network (a subset of this network is our Executive Women s Network) These five networks were developed with common goals of recruiting, retaining and developing associates while supporting our community efforts. Our associate networks are a longstanding component of the Capital One culture, providing professional development, networking and volunteer opportunities to their membership. They are integral to shaping and forging new business development and recruiting relationships. These employee-driven, local networks include associates at all levels and areas of the company. Network support for new hires New hires have the option to join one of our five associate networks. As a new hire, the networks pair new associates with a mentor/buddy to help learn the ropes at Capital One. Network events for all associates Capital One features a number of opportunities for associates to learn about diversity. Each of the five associate networks uses their federally designated heritage month as an opportunity to host programs that showcase traditions, language, and culture. At Capital One, we recognize that diversity comes in many forms. We also celebrate heritage months focused on generational differences and disability awareness. These forums feature internal and external presenters and experiential learning activities to broaden participants understanding of Capital One s diversity strategy. Recent external accolades validate our approach: Capital One was named to DiversityInc s 2009 Top 50 Companies for Diversity list. The magazine and media company, whose mission is to bring education and clarity to the business benefits of diversity, recently announced the awards, naming Capital One No. 25. Working Mother named Capital One to the 100 Best Companies for working mothers, for our Future of Work program, parental perks and career counseling. The Human Rights Campaign awarded Capital One the Best Places to Work for GLBT Equality. This designation is a result of our protection against discrimination Vault.com, Inc.

3 based on sexual orientation and gender identity, parity of health care benefits for domestic partners, and internal support resources, including our GLBT network. Diversity Edge magazine ranked Capital One fifth among 20 companies selected for leadership in recruiting, retaining and advancing the careers of diverse graduates. RECRUITMENT Hiring top talent Capital One s commitment to diversity and equal employment opportunity are clearly demonstrated by our recruitment efforts. As part of our quest to seek the best talent, we cast a wide net to ensure we have a workforce that is representative of the diverse populations we serve. Recruiting the best and brightest is a business imperative that involves associates at all levels in our organization. Campus Efforts: Across the colleges and universities at which we recruit, we focus on identifying the best candidates early in their college years. We participate in a wide range of activities through our on-campus efforts to build familiarity with Capital One and strengthen our employment brand across campus. Listed below is a sampling of schools at which we typically recruit: Ivy League schools: Brown University, Cornell University, Harvard University, University of Pennsylvania, Yale University Other private schools: Carnegie Mellon University, Duke University, Stanford University, Rice University, Tulane University, Washington University, William & Mary, University of Richmond Public state schools: Georgia Tech, Ohio State, Penn State, Texas A&M University, University of Florida, University of Illinois, University of Maryland, University of Michigan, University of Texas, University of Virginia, University of Wisconsin, Virginia Tech An important part of our success on campus is our ability to leverage key relationships at our core schools to tap into the vast talent pool. Each year, we sponsor and participate in on-campus events and career fairs in partnership with minority career clubs including the National Society of Black Engineers (NSBE), the National Black MBA Association (NBMBAA), the National Society of Hispanics MBAs (NSHMBA), the Society of Women Engineers (SWE), the National Association of Black Accountants (NABA), the Society of Hispanic Professional Engineers (SHPE), and Society of Women in Business and Women in Science & Engineering. Capital One is a sponsor for the LEAD (Leadership, Education and Development) Program, an organization that identifies high potential diverse students when they are career message boards, expert resume reviews, the Vault Job Board and more. 73

4 juniors in high school and places them in a summer program at top universities. Through our own Summit for Developing Leaders Program, we identify diverse interns who are rising sophomores and juniors from across the country to participate in a week-long leadership and learning seminar in late spring. INTERNSHIPS Capital One offers two formal summer internship programs, the Analyst internship and finance internship programs. Both are held over 10 weeks across multiple office locations including; Richmond and McLean, Va., and Plano, Texas. Our intern programs include meaningful work assignments, executive interactions, training and networking opportunities. For the summer of 2008, 80 percent of our interns were extended full-time employment offers at the conclusion of their internships. AFFINITY GROUPS Professional partnerships: We cultivate cross-business sponsorships with national U.S. partners, including the National Black MBA Association (NBMBAA), the National Society of Black Engineers (NSBE), the National Society of Hispanics MBAs (NSHMBA) and the Out & Equal Conference. We invite you to learn more about Capital One and our commitment to diversity at and our Capital One Campus Careers Facebook page at TRAINING PROGRAMS New college hire programs: Our job rotation programs are designed for college newhire business, operations, data and financial analysts, statisticians and banking associates. Each program provides exposure to multiple business strategies, new knowledge and job skills, while building a foundation for future advancement. Analyst development program Our two-year analyst development program includes two or more business assignments designed to provide broad exposure to one of our national lines of business in teams such as marketing strategy, product development and underwriting. More importantly, our new analyst hires are decision-makers that get to bring these initiatives to market and see how they perform. On-the-job assignments are supplemented with periodic classroom training through our awardwinning Capital One University. Classes include underwriting strategy, valuation modeling, brand marketing, leadership and communication, and a host of other training programs available to help analysts achieve their long-term goals. Program Vault.com, Inc.

5 participants are guided by individual mentors who provide support on current projects as well as career guidance. Finance rotational program Our finance rotational program is an intensive and refreshingly hands-on two-and-ahalf-year program where associates have the opportunity to work in multiple departments within global finance. The program is individually customized and includes rotations among accounting, treasury, corporate planning, corporate audit services and business line finance. On-the-job assignments are supplemented with periodic classroom training through our award-winning Capital One University. Classes include analyzing financial trends, understanding the balance sheet, increasing communication effectiveness, presentation skills and a host of other training programs available to help our finance rotation participants achieve their long-term goals. Throughout the program, participants will receive ongoing mentoring and development advice from seasoned leaders to help associates excel in their careers. Banker development program Associates who are interested in receiving formal training for a career in banking can apply for our banker development program. Up to five candidates are selected for each program and become banker associates. Upon selection, banker associates enter into an 18-month rotation that provides more in-depth exposure to various departments throughout the bank with a concentration in consumer and business banking functions. These department rotations can last anywhere from two weeks to several months depending on the department and/or project assigned. Mentors are assigned to each of the individuals in the region where the individual is hired to supplement the rotational program. Banker associates are also expected to complete an assignment while in their rotations in community development. Upon completion of the entire program, banker associates are encouraged to remain in the consumer and business banking area. Capital One University: When you hire great people, creating rewarding learning opportunities is paramount. Our associates needs are as diverse as our people some want to grow through on-the-job training while others find online resources best meet their needs. That s why our approach to learning and development includes tools that enable associates to learn, grow and make an impact. Capital One University (COU), our nationally recognized learning organization, is the centerpiece of our growth environment. COU s development programs are flexible and inclusive, combining classroom and online learning to support development across geographies and work styles. Capital One University offers more than 650 instructor-led courses, over 800 elearning programs, and over 5,000 online books. To support distinct learning tracks at Capital One, we have nine different Colleges. For the eighth consecutive year, Training magazine recognized Capital One as one of the nation s career message boards, expert resume reviews, the Vault Job Board and more. 75

6 best corporate learning organizations. We were ranked No. 14 in the 2009 List of Top 125 Companies. Career development: Capital One values its associates and their professional growth. We want our associates to focus on career development as well as business objectives. Our career development center (CDC) helps associates define their development goals to make bold career moves. Associates have direct access to comprehensive tools and valuable resources such as online career assessment tools, one-on-one career counseling with seasoned career experts, resume writing, and interview skills. Flexible work solutions: Our acclaimed flexible work solutions initiative integrates open work spaces with new technology, and work style options to increase productivity, collaboration, and associate satisfaction. Educational assistance: Our educational assistance program provides full-time associates up to $5,000 per year and $2,500 per year for part-time associates for courses taught at accredited colleges or universities. Assistance includes degree and non-degree course work, books, fees and certificate programs. DIVERSITY MISSION STATEMENT At Capital One, we want our associates to feel valued for who they are and respected for what they bring to the table. Our diversity programs reflect our belief that when our people are at their best, we all win our customers, our co-workers and our communities. Our Five-Point Diversity Strategy Targeted recruiting: Proactively seek out the best, most qualified talent from across the demographic spectrum Development and advancement: Ensure all associates have equal access to development and advancement opportunities Retention and great place to work: Develop world-class offerings and provide greater flexibility to enhance associate engagement and commitment Communication and awareness: Leverage a comprehensive communication and awareness initiative to drive behavioral alignment to our diversity plan. Accountability and rewards: Ensure all associates take personal responsibility for organizational diversity We provide regular updates on our five-point diversity strategy through quarterly diversity reports posted on our corporate intranet Vault.com, Inc.

7 ADDITIONAL INFORMATION Values that resonate At the heart of Capital One are our two values, excellence and do the right thing. They anchor our culture and guide decisions for developing people and executing business strategies. Uniquely intertwined, these values create a healthy, productive work environment for our associates. Our company was founded on a simple principle: recruit great people and give them the opportunity to be even greater. Capital One values a work environment where diversity is embraced, where people are promoted on their merits, and where people treat each other with mutual respect and dignity. We are committed to being a company where the best people want to work; where opportunities to develop are widely available; where innovation and an entrepreneurial spirit are valued; and where associates are encouraged to fulfill their professional and personal goals. Our diversity programs reflect our belief that when our people are at their best, we all win our customers, our co-workers and our communities. We take pride in knowing that great people make Capital One a great place to work. career message boards, expert resume reviews, the Vault Job Board and more. 77