RISK MANAGEMENT IN EMPLOYMENT DANYELLE WILLIAMS ACKALL, SPHR

Transcription

1 RISK MANAGEMENT IN EMPLOYMENT DANYELLE WILLIAMS ACKALL, SPHR

2 AGENDA You can Dilute the Risk by Practice safe railroad crossings Do the laundry (list of Expectations Never throw a surprise party Buy a filing cabinet - Documentation (Fair treatment) accurate report cards - Performance Evaluations - Respect Keep it in the bedroom - Privacy

3 WHAT IS MORE LIKELY? You ll be in a car accident OR You ll be bitten by a zombie

4 WHAT IS MORE LIKELY? You ll adopt a dog OR You ll be a Cowboys Cheerleader

5 WHAT IS MORE LIKELY? HR You ll receive a compliant against you at work OR You ll have to defend your actions in court

6 WHAT IS MORE LIKELY? You ll witness someone left out or pushed out at work OR You ll receive an EEOC Complaint for discrimination

7 WHAT IS MORE LIKELY? HR

8 PRACTICE SAFE RAILROAD CROSSINGS Warnings

9 PRACTICE SAFE RAILROAD CROSSINGS Performance/Behavior Warnings: Make them CRYSTAL clear Avoid sandwiching the bad news Be sure the information is timely

10 PRACTICE SAFE RAILROAD CROSSINGS - CLARITY Think about the objective This is a verbal warning Descriptions of behavior and expectation Examples! Plan what you want to say and how you will say it Keep it simple

11 PRACTICE SAFE RAILROAD CROSSINGS NO SANDWICH Don t sugar coat the coaching/counseling It is far kinder to tell someone about poor performance

12 PRACTICE SAFE RAILROAD CROSSINGS - TIMELY Address issues quickly Avoid avoidance (finding another route) Handle it yourself Plan the conversation and provide examples

13 DO THE LAUNDRY A laundry list of expectations: Job duties Deadlines Attitude/Willingness to volunteer Team approach General work ethic

14 EXAMPLES THEY SHOULD KNOW Always have something to write on Rise above office politics Be respectful of other people s time Don t talk money No surprises Be willing No helicopters Say thank you when given a compliment

15 EXAMPLES THEY SHOULD KNOW Ditch the gum Don t trash your employer Do NOT answer the cell phone in the restroom Never underestimate the power of the administrative assistant Take responsibility for your mistakes Handshake, hairstyle, and attire matter 8:01 am is late; 4:59 pm is early You are not too good to: make coffee, make copies, take minutes

16 NEVER THROW A SURPRISE PARTY Written warnings should never be a surprise Terminations should never be a surprise Poor performance reviews should never be a surprise!

17 NEVER THROW A SURPRISE PARTY Coaching Verbal Warning Written Warning Suspension/Performance Improvement Plan Termination of Employment

18 BUY A FILING CABINET Document, document, document Supervisor s notebook Memo to file Memo with employee signature

19 BE LADY JUSTICE Treat all employees fairly and equally Don t single anyone out Most don t know the law Be consistent

20 PROVIDE ACCURATE REPORT CARDS Performance Reviews should accurately reflect performance Stop trying to be nice Fosters resentment in team Sets up employee to fail Don t say one thing and do another

21 CHANNEL ARETHA FRANKLIN R-E-S-P-E-C-T Am I treating this employee the way I would want to be treated? Acknowledge experience and knowledge Communicate when you can to build trust The walk of shame

22 KEEP IT IN THE BEDROOM Privacy matters Confidentiality is key s always make it to the former employee Work distribution announcements get twisted

23 MANAGE THE RISK