Health Professions Council Chelmsford Listening Event Tuesday 24 th January 2006, 6-8pm
|
|
- Wesley Jordan
- 6 years ago
- Views:
Transcription
1 Health Professions Council Chelmsford Listening Event Tuesday 24 th January 2006, 6-8pm Q&A Transcript 1. Podiatrist I speak not only as a registrant but also as a member of the Society of Podiatrists and Chiropodists. I m concerned about the website; specifically the section with details of registrants who have had a complaint made against them whether they are guilty or not! We are required to publish information according to the legislation. We have to protect the public they need the opportunity to see the details. If a registrant so wishes, they can have other information published. 56% of allegations made against registrants go to the next step up. 2. Radiographer 56% go through: why? I don t know. It s good and bad news. In a positive sense it indicates that appropriate and necessary action is being taken. But it could also indicate that there are serious problems. It is now easier for people to make complaints and people s awareness of HPC is increasing. Fitness to Practise processes are now more efficient. HPC Carol Lloyd With CPSM it was like they could either do nothing or just strike someone off. Now there is a whole range of sanctions available. I m on the Conduct and Competence Committee and we re beginning to monitor and record figures. We ll be able to make better judgments in time. We need to continue collecting information. 3. Podiatrist You mentioned registrants from overseas in your presentation. With the enlargement of the European Union (EU), how do you determine consistency of standards of competence and proficiency? International applicants are divided into two groups: EU nationals or Non-EU nationals. International applicants whether EU or Non-EU often don t have a knowledge of the experience of working here therefore their applications are sent to two assessors; one academic and one practitioner. A professional judgment is then made about their application. There are extra English language requirements for Non-EU applicants, but we can t test the English of EU nationals. If an EU applicant doesn t quite meet the standards, we can set a test or period of adaptation so they are given the opportunity do so. They can then approach hospitals or trusts to try and get experience and yes there can be difficulties here.
2 4. Radiographer I was surprised that on the Future Issues section of your presentation you have regulation of assistant practitioners? There has been a consultation document out from the Department of Health. The consultation has finished and the results have been passed on to ministers and there it currently sits. There are two groups: one headed by the Chief Medial Officer, who deals with regulation of doctors; the other is headed by Andrew Foster, a non-medical professional. Part of the remit of the Foster Review is to look at he potential regulation of assistants. Feedback from ministers on the outcome of these two groups is expected in March but like most things political it could be August. We don t know any more than you. 5. Radiographer Sonographers are not regulated: why? We re expecting the Society (of Radiographers) to submit an application for sonographers to be regulated as a separate group. We have to look at how the standards would be different. How would they be so? If you can be regulated you should be regulated. We recognise your views are common. To what extent is technology dividing groups? It is a problem. We do think the Society will put in an application. If this happens, HPC will make a decision then it goes to the Department of Health. One issue is that of establishing an agreed training/education programme and then who would fund it. My personal view is that they should be regulated as a separate group. 5a. Radiographer I heard that the Society had already submitted an application and been turned down by the HPC. No submissions have been made. 6. Chiropodist We talked about regulation of assistants can we go a stage further. When it comes to foot healthcare practitioners or foot technicians who is regulating them?! HPC Pamela Sabine Not HPC. HPC regulates only those who have come onto the Register through grandparenting or through an approved course. Those trained to any other standards do not get regulated they may join a professional body but HPC is not regulating them. 6a. Chiropodist Therefore someone can practise for 20 years without regulation?! People could be a danger. HPC should be saying they should be monitored. This opens up the issue of professionals being regulated by the statutory regulator. Professional regulation is expensive. On this level I don t think statutory regulation is appropriate. Perhaps a licensing process or regulation by employers is more appropriate. Also, to date HPC has waited for aspirant groups to approach it; but we are entitled to go to them. Therefore perhaps in
3 the next six months a question for the Council should be: should foot healthcare practitioners be regulated? Another angle concerns communicating with the public. If you want to see a registered health professional, make sure they re with HPC. We are raising awareness so that people will do this. 6b. Chiropodist But these people are doing the same job as me but could be putting people at risk. HPC Pamela Sabine Firstly, grandparenting had to finish. And what we don t have is protection of function. We have protection of title. It also depends on numbers and the scale of the problem. Half a dozen people saying foot healthcare practitioners should be regulated, we could deal with, but 2-3,000 people saying so would mean the Council would have to tackle this issue. 7. Chiropodist (non-executive on primary care trust) To add to previous items; many primary care trusts can not fund chiropody services anymore. How are HPC funded? By registrants fees. When we were first set up we received a grant from the Department of Health in our first year as a shadow organisation. Since then, in essence all funds come from registrant fees. There is a small investment portfolio, as is the case for other regulators. 8. Physiotherapist Given the increase in fitness to practise allegations, how are you costing or funding these? There are a number of things to consider. Firstly, 17.5% of our budget goes on Fitness to Practise (FTP); for the GDC (General Dental Council) this figure is around 40% and for the GMC (General Medical Council) it s around 55%. So relatively speaking it is a small proportion. A lot of technology and new processes have been invested in Fitness to Practise. The Department was once one person now there are twelve people and they each specialise. We also get a good service from the legal profession. With 40,000 additional registrants more funds are directed to FTP. And fees have not gone up in four years. 9. Physiotherapist By the time you audit CPD, who will be auditing? What if it is not satisfactory? HPC We will use partners, the same way as we use them as assessors for applications and for education approvals. If they decide something isn t clear, they will go back to the registrant for clarification or additional information. It will be an encouraging process.
4 HPC Carol Lloyd Criteria will be open to everyone. It is being established with the help of professional bodies and external advice. We want to work with you not against you. 9a. Physiotherapist What about the cost implications? They won t hit until We ll have up to 7,000 applications in and we will look at how to deal with them. We won t just send profiles out to partners, we will bring partners in to HPC as well. Processes will be in place to facilitate the audit. You will for example be given an additional three months to provide us with the information we need. Only a very, very small percentage of people will find themselves not re-registered. If you don t do CPD you will not be up to standard and therefore will not qualify for registration. 10. Operating Department Practitioner Firstly thank you HPC for visiting. The trusts are providing extended practice for assistants, therefore in our department we could have non-registered assistants scrubbing in to perform an operation. Therefore HPC should protect function. What about tanning salon assistants? What about life guards anyone who has contact with your body? You should look at function. The whole issue of regulating assistants is not in our hands; it is in the hands of government ministers. There are thousands of assistants across the UK working at all sorts of levels. Decisions need to address the importance of regulation at different levels. If we go down the route of protecting function as opposed to titles, this would mean a huge change across all regulators. 11. Paramedic With regard to policing the title of paramedic, how do you find out if someone is advertising as one when they actually aren t? And what about vehicles? In relation to papers; there are regular articles in newspapers that use the term but if we identify any instances where it has been applied incorrectly we will chase the matter. Most allegations come from employers; some come from fellow registrants and others from members of the public. I can also step in and make an allegation. We have been working closely with Yellow Pages and Thompson s directory to contact everybody who has been advertising under a protected title. We bought their distribution lists and mailed letters out to everybody stating that anybody advertising under a protected title who wasn t on the Register had to stop doing so immediately. The letter also explained that if you were already on the Register then you could disregard the warning. To address your question about ambulances now do they have paramedics inside? Some vehicles no longer put paramedic on the outside. If anybody is aware of intent to deceive we need as much information as possible and would encourage you to contact our Fitness to Practise department.
5 12. Question We do in-house CPD, but do we also need to go external? Finding funds for this is extremely difficult. The simple answer is no. We are conscious of the difficulties. Where necessary, time and funding should be provided for courses; but we re very conscious of the fact that so far funding for CPD form the Department of Health has gone to medics and nurses. Now that CPD will officially be required for registration, that is, it will be linked to the requirements of statutory regulation, funding may be obtained. We are meeting with professional bodies. People need to get together and make noises about getting funding from the Department of Health for AHP (allied health professional) CPD. We will be telling HR people that it is necessary for their employees to be re-registered. 13. Physiotherapist I ve just had my annual visit from the Yellow Pages and they didn t ask for my registration number. HPC We ve had various meetings with Yellow Pages and Thompsons and they ve asked us to bear with them. These sorts of changes for big commercial companies can cost money. We have been speaking to legal and management teams; but the information also needs to be filtered to sales teams. There is the possibility of scripts being provided. We will relay your feedback to these organisations. 14. Occupational Therapist What s happening with dual registration? We need more details on the Social Care Council and how things are moving forward. HPC Marc Seale (Chief executive and Registrar) This is another messy area. Lots of OTs (occupational therapists) are working as OTs but they re not registered i.e. a disbility policy officer for example needs to be an OT to do their job. There is no clarity on this as OTs have got lots of titles. SUMMARY Pamela Sabine I would like to comment on the points made earlier this afternoon about CPD. When you get to take away the guidelines, our expectations will become very clear. They will be provided in April. Also, we need to bear in mind that CPD is something we re all doing. You will simply be asked to keep a record of it. The guidelines do need to be clear. This evening, as opposed to this afternoon, confusion has been voiced with regard to the difference between titles. We will continue to consider and assess this. Norma Brook (President) I ve attended quite a number of these events and it continues to surprise me how the questions and issues raised are always slightly different. This is a good thing as we always have material to take back. Your concerns are very
6 important to us. We need to bear in mind what you re saying. These events are extremely valuable and what you say will be considered. Thank you very much for attending; we do really appreciate it.
Managing your fitness to practise: a guide for registrants and employers
Managing your fitness to practise: a guide for registrants and employers Executive Summary and Recommendations Introduction This documents stems from the work being done around health, disability and registration.
More informationInformation about our requirements for professionals returning to practice. Returning to practice
Information about our requirements for professionals returning to practice Returning to practice Contents Section 1 Introduction 3 Section 2 Do the return to practice requirements apply to me? 6 Section
More informationXpertHR Podcast. Original XpertHR podcast: 22 September 2017
XpertHR Podcast Original XpertHR podcast: 22 September 2017 Hi and welcome to this week s XpertHR podcast with me, Ellie Gelder. Now TUPE, possibly not a term that inspires enthusiasm amongst a lot of
More informationCouncil, 4 December 2012 Annual report on implementation of the Welsh Language Scheme Executive summary and recommendations Introduction Decision
Council, 4 December 2012 Annual report on implementation Scheme of the Welsh Language Executive summary and recommendations Introduction We launched our Welsh Language Scheme in 2011. The Scheme sets out
More informationCHAPTER 3. Architectural Insanity. Insanity: doing the same thing over and over again and expecting different results.
CHAPTER 3 Architectural Insanity Insanity: doing the same thing over and over again and expecting different results. Albert Einstein Architect, for some reason your thinking can sometimes get out of whack
More informationXpertHR Podcast. Original XpertHR podcast: 25 January 2018
XpertHR Podcast Original XpertHR podcast: 25 January 2018 Hello and welcome to this XpertHR podcast with me, Sheila Attwood. Today we ll be looking at leadership development what does it involve and how
More informationPROFESSIONAL LIAISON GROUP FOR STANDARDS OF PROFICIENCY
1 Unconfirmed THE HEALTH PROFESSIONS COUNCIL Chief Executive and Registrar: Mr Marc Seale Park House 184 Kennington Park Road London SE11 4BU Telephone: +44 (0)20 7840 9785 Fax: +44 (0)20 7840 9807 e-mail:
More informationManaging a complaint at work A step-by-step guide
Be prepared In running your business, you expect that at some point there could be a complaint from someone who works for you. It could be to do with their work, where they work, or who they work with.
More informationOperating procedure. Managing customer contacts
Operating procedure Managing customer contacts Contents 1. Introduction 2. Staff welfare 3. Application and context of this procedure 4. Defining and dealing with challenging customer behaviour 5. Equality
More informationThe Hard Truth about Effective Performance Management
The Hard Truth about Effective Performance Management Stop searching for alternatives to traditional performance management and start executing the fundamentals that make this process successful. Marc
More informationHOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST
By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to identify strengths from your career background that will directly support your transition into business analysis.
More informationCommunication Is Hard
Communication Is Hard It s not just you and it s not just now. It always has been hard for one human being to come to a full understanding with another human being. We literally don t see the world the
More informationGuest Name and Title: Carol Phillips, President Guest Company: Brand Amplitude
Guest Name and Title: Carol Phillips, President Guest Company: Brand Amplitude David: Hi, this is David Patrick. Welcome to The Brand Show. Today I ll be talking with Carol Phillips. She s the president
More informationStart Making Money: Make Money Helping Local Businesses! Page 1
Start Making Money: Make Money Helping Local Businesses! Page 1 Table of Contents Local Marketing... 4 Finding Clients... 5 Walk In... 6 Cold Calling... 7 Brochures, Flyers, Letters... 7 Business Cards...
More informationThe slightest perception of something negative happening can affect an employee s emotional state.
Employee feedback is the core of personal and professional growth. Feedback can help an employee get better at what they do, and surprisingly employees crave feedback. Most managers don t provide enough
More informationPage 1 of 29
Page 1 of 29 Contents Introduction....page. 2 The Simple 5 Step System....page. 4 Step 1 - Look for people that have the ability and are willing to promote what we are offering to a big audience QUICKLY...page.
More informationChapter Four Discussion Questions
Chapter Four Discussion Questions 1. The first meeting of Wes Douglas and Elisabeth Flannigan, director of nursing, didn t go well. If you were the new administrator, explain ow you might have established
More informationBest Practices for Trust in the Wireless Emergency Alerts System, page 1
Best Practices for Trust in the Wireless Emergency Alerts Service featuring Robert Ellison and Carol Woody interviewed by Suzanne Miller ---------------------------------------------------------------------------------------------Suzanne
More informationSexual Harassment: What you need to know.
Sexual Harassment: What you need to know. The Human Rights Commission offers a free, confidential service for anyone enquiring or complaining about discrimination, racial or sexual harassment. This guide
More informationGraduate. trainee scheme
Graduate trainee scheme Who are we? SEPA has a big ambition. Want to know why? As a forward thinking environment protection agency (EPA) we need to be ready to meet the significant challenges of the 21st
More informationThe Ultimate Guide to Becoming an NVQ Assessor
The Ultimate Guide to Becoming an NVQ Assessor Steve Kirk By the end of the book, you should have a clear understanding of the subject and be ready to start your training for a new exciting career. Contents
More informationTurning Feedback Into Change
White Paper FEEDBACK Turning Feedback Into Change The key to improving personal success Thought leader, Joe Folkman describes a model consisting of three elements to help accept feedback from others and
More informationLinda Carrington, Wessex Commercial Solutions
Linda Carrington, Wessex Commercial Solutions Linda Carrington has worked with ISO 9001 accredited systems throughout her career, in businesses as diverse as oil and gas, construction, defence and shipping.
More informationYou ve met our apprentices. Now meet yours.
You ve met our apprentices. Now meet yours. Managers Guide Recruiting an apprentice INTERNAL ONLY The practical part By now, you should know the facts about our apprentices, and we hope you want to get
More informationEnhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports
Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Webinar Question & Answer Session Transcript June 23, 2010 Dave Lissy, Chief Executive Officer, Bright Horizons Family
More informationWhat do consumers want and need from outcomes-focused regulation? An overview of SRA research findings
What do consumers want and need from outcomes-focused regulation? An overview of SRA research findings January 2011 Contents Who we are... 3 What we wanted to find out... 3 What we did... 3 What we are
More informationModern slavery statement.
Modern slavery statement. What s inside? Page Introduction 3 Our business 3 Our values 3 How we treat our partners 3-4 Working with customers 4 Our Supply chain 5 Due diligence 5 Reviewing our existing
More informationTechnology Start-ups
Technology Start-ups Lecture 5 John Cavazos Dept of Computer & Information Sciences University of Delaware Get Ready To Interview Surveys Assume you now questions Surveys Assume you now questions Assumes
More informationVOLUNTEERING into EMPLOYABILITY Volunteer s Portfolio
VOLUNTEERING into EMPLOYABILITY Volunteer s Portfolio '69 per cent of employers have done voluntary work in their lifetime, with over half stating that volunteering gave them people skills which helped
More informationPutting non-service employees on the phones
Putting non-service employees on the phones For the article Vista Print puts its employees on the phones to Learn the Customer in the July issue of Customer Service Newsletter (CSN), editor Bill Keenan
More informationALMA MATER SOCIETY OF QUEEN S UNIVERSITY INCORPORATED AMS Board of Directors Open Session Minutes
ALMA MATER SOCIETY OF QUEEN S UNIVERSITY INCORPORATED 2015-2016 AMS Board of Directors Open Session Minutes November 26 th 2015, 2015 at 6:00PM AMS Board Room, John Deutsch University Centre, Kingston,
More informationTHE BEGINNER S GUIDE TO CHURCH AUTOMATION
THE BEGINNER S GUIDE TO CHURCH AUTOMATION There s never been a more exciting time to be administering a church. Think for a moment about all the ways that technology has completely transformed the way
More informationDetermining Your Performance Evaluation Mindset
Determining Your Performance Evaluation Mindset You should respond to this quiz as you actually think. The result of this quiz does not need to be shared. Answer each question true (T) or false (F) 1.
More informationTRANSCRIPTION: Xerox Thought Leadership Podcast Series. Communication Engineering Interview with Paul Lundy Xerox Global Services
TRANSCRIPTION: Xerox Thought Leadership Podcast Series Communication Engineering Interview with Paul Lundy Xerox Global Services GM: PL: Gabrielle Mclaughlin Paul Lundy GM: I am Gabriele McLaughlin from
More informationNationwide Paym. Terms and Conditions. How will Nationwide use your personal information? Terms and Conditions. Building Society
Building Society Nationwide Paym Terms and Conditions How will Nationwide use your personal information? In signing up and agreeing to these terms and conditions, you give your express consent to the use
More informationAnytime Adviser New Car Buying Coach
Anytime Adviser New Car Buying Coach Welcome. This interactive guide offers you strategies for getting the best deal on a new car. Let's begin. Interested in a little guidance to negotiate your best deal
More informationHealth & Safety at Work
Ministry of Labour Worker Health & Safety at Work Prevention Starts Here Worker Health and Safety Awareness in 4 Steps This workbook belongs to: Table of Contents Introduction 03 Step 1: Get on Board 04
More informationOUTCOME-BASED BUSINESS MODELS IN THE INTERNET OF THINGS
OUTCOME-BASED BUSINESS MODELS IN THE INTERNET OF THINGS EDY LIONGOSARI VIDEO TRANSCRIPT Tell me a little bit about yourself and your background in IoT. I m Edy Liongosari, I appreciate this opportunity
More informationSupporting Leaders in Training: Leadership Qualification Mentors
Supporting Leaders in Training: Leadership Qualification Introduction Thank you for volunteering to mentor a Leader in Training. Developing Leaders helps to grow guiding and gives more girls the opportunity
More informationWork Placements Information for Students
Work Placements Information for Students Welcome to the School of Management While the School of Management at Swansea University is one of the UK s top providers of management, finance and economics research
More informationForward Booking Appointments: How to Fill Your Appointment Schedule. Karen E. Felsted, CPA, MS, DVM, CVPM, CVA Karyn Gavzer, MBA, CVPM
Forward Booking Appointments: How to Fill Your Appointment Schedule Karen E. Felsted, CPA, MS, DVM, CVPM, CVA Karyn Gavzer, MBA, CVPM Executive Summary: Forward Booking Appointments 1. Forward booking
More informationPutting our behaviours into practice
Putting our behaviours into practice Introduction Our behaviours are an important part of One Housing. They are designed to shape how we work - they are the ideas and approaches that form the foundation
More informationCIPS Level 3 Advanced Certificate in Procurement and Supply Operations
CIPS Level 3 Advanced Certificate in Procurement and Supply Operations Call our expert CIPS advisors on Build lifetime success with our flexible, accredited courses We re the UK leader in online learning,
More informationHealth & Safety at Work
Ministry of Labour Worker Health & Safety at Work Prevention Starts Here Worker Health and Safety Awareness in 4 Steps This workbook belongs to: Table of Contents Introduction 4 Step 1: Get on Board 5
More informationA BETTER STORY ABOUT
TELLING A BETTER STORY ABOUT CHARITIES 2 Contents CONTENTS About this guide 3 Research insights 4 Responses to critical questions 8 A better story: key messages 13 Language tips 16 How Charities Work a
More informationTraining where is the dividend?
In this article we pose the question Why, after so much training, are organisations still struggling with programme and project performance, where is the dividend? Organisations have spent a fortune on
More informationEmployers. Break with tradition by offering professional services apprenticeships A GUIDE FOR
Employers A GUIDE FOR Break with tradition by offering professional services apprenticeships Apprenticeships have existed in Britain for over 650 years, as a way to train people in new skills, while providing
More informationCustomer service charter
Customer service charter Our prices and charges We always offer a fair price for our service and do not pass on unnecessary costs. We review our prices every year. If we change them, we will let you know
More informationUFCW Homeland Shop Steward Seminar. Fall 2016
UFCW Homeland Shop Steward Seminar Fall 2016 Homeland Steward Training Agenda * Introductions 1000am * Welcome from President Burris 1015am * Understanding the Union: Health and Welfare 1115am * Lunch
More informationCommunication skills at work
1 Communication skills at work this chapter covers... This chapter is an introduction to the Applied business communications and personal skills Unit it explains how all the parts of the Unit fit together.
More informationCSA L1 Core 01: Health, safety and welfare in construction and associated industries
Health and safety course map Here are the sessions that you ll cover under health and safety, including a rough guide to how long each session is likely to take. Don t get too tied up with these timings,
More information2015 Hospitality Consumer Report. Get ahead of the biggest trends in the lodging and dining industries
2015 Hospitality Consumer Report Get ahead of the biggest trends in the lodging and dining industries Welcome to Our 2015 Hospitality Consumer Report If you ve got customers or guests, it s likely you
More informationResource Pack. The Banking industry is central to our lives. it makes a significant contribution to the British economy.
Resource Pack The Banking industry is central to our lives. it makes a significant contribution to the British economy. In association with: 2016 Banking is Britain s largest export industry, and is the
More informationASSESSING NSQF QUALIFICATIONS. Assessors Handbook
ASSESSING NSQF QUALIFICATIONS Assessors Handbook 1 High-Quality Assessment in NSQF Qualifications Effective, consistent and quality-assured assessment is essential for qualifications. It enables the qualifications
More informationHOW TO PREPARE YOUR APPLICATION FOR CHARTERED
HOW TO PREPARE YOUR APPLICATION FOR CHARTERED 1. Pre-Enrolment In addition to this guide, you will need to refer to the other resources & competency standard documents on the Chartered Resources and Help
More informationGaining your Diploma of Customs Broking via RPL
Gaining your Diploma of Customs Broking via RPL Information guide for CBFCA RPL applicants Copyright Notice 2015 Customs Brokers and Forwarders Council of Australia Inc (CBFCA) All rights reserved. No
More informationAn Introductory Guide. For Clinicians & Service Managers CAPACITY FOR PSYCHOLOGICAL THERAPIES SERVICES. By The Mental Health Collaborative
An Introductory Guide For Clinicians & Service Managers CAPACITY FOR PSYCHOLOGICAL THERAPIES SERVICES By The Mental Health Collaborative 01/02 Introduction This guide provides a basic introduction to capacity
More informationCARE HOME SALARY SURVEY
2015 CARE HOME SALARY SURVEY Key data for recruiting and retaining Managers and Deputy Managers. www.hhcuk.com Page 03 Page 04 Page 05 Page 06 The power of Professional Headhunting. Why are the best Care
More informationJeremy Peters 826 Michigan Talking Points for 2014 State of the Huron Conference
1. Topic: Bringing More People Under the Tent - Lessons on Inclusion from Near Yet Far a. This panel discussion will take local lessons from peer organizations to help identify ways to bring more community
More informationEnhanced CPD guidance
RECORD PLAN REFLECT DO Enhanced CPD guidance PROFESS ONALS 2 Contents 1 Introduction to Enhanced CPD 3 2 Summary of requirements 4 3 The scheme - plan, do, reflect, record 5 4 The hours requirement 6 4.1
More informationStepping Forward Together: Creating Trust and Commitment in the Workplace
EXCERPTS FROM THE BOOK Stepping Forward Together: Creating Trust and Commitment in the Workplace by Mac McIntire How to Know You ve Made the Right Decision The following is an excerpt from chapter one
More informationThank you, Filiz. I should add I have some pamphlets about my office which I will leave at the back.
Filiz Yilmaz: Thank you, and thanks for the questions. We will now continue with the next presentation because we have a packed afternoon, remember, and that will be my colleague from the Policy Department
More informationHive Welcome Home Starter Plan Terms and Conditions
Hive Welcome Home Starter Plan Terms and Conditions These terms These are the terms and conditions for your Welcome Home Starter Plan. Please read these terms and conditions as they, along with your order
More informationPreventing and Reducing Unemployment: Insights from Dr. Johannes Kopf, Managing Director, Austrian Public Employment Service
Preventing and Reducing Unemployment: Insights from Dr. Johannes Kopf, Managing Director, Austrian Public Employment Service By Michael J. Keegan Austria has a history of one of the lowest unemployment
More informationDifficult & Crucial Workplace Conversations. Ori Murdock, SPHR, SHRM-CP Sr. HR Advisor, G&A Partners
Difficult & Crucial Workplace Conversations Ori Murdock, SPHR, SHRM-CP Sr. HR Advisor, G&A Partners Introduction As much as many of us try to avoid these conversations, we know they must take place but:
More informationMillennials are crowdsourcingyouhow companies and brands have the chance to do
millennial pulse 2017 SPECIAL REPORT Millennials are crowdsourcingyouhow companies and brands have the chance to do what Millennials think they can t do themselves Be the crowd. Millennials are counting
More informationTURNING FEEDBACK INTO CHANGE
TURNING FEEDBACK INTO CHANGE by Joe Folkman In a recent training session Steve was quietly reviewing his feedback. It was apparent from his reactions that he was disappointed in his feedback from his manager,
More informationEverything you need to know about. The Motor Ombudsman. TheMotorOmbudsman.org
Everything you need to know about The Motor Ombudsman. The first and only ombudsman dedicated to the automotive sector. Here to help Every day, we help consumers, car manufacturers, franchise dealerships,
More informationUKPHR guidance on CPD scheme for practitioners
2 nd edition September 2017 (1 st edition July 2014) UKPHR guidance on CPD scheme for practitioners PURPOSE OF THIS GUIDANCE UKPHR has a mandatory CPD requirement to which all practitioner registrants
More informationINNOVATION IN THE MARKETPLACE A podcast with Irving Wladawsky-Berger
INNOVATION IN THE MARKETPLACE A podcast with Irving Wladawsky-Berger Interviewer: David Poole Interviewee: Irving Wladawsky-Berger IRVING: My name is Irving Wladawsky-Berger, Vice President of Technical
More informationRealizing. Issue 17 LEADERSHIP. Everyday Leaders Changing Our World. Linda Fisher Thornton in Conversation ETHICAL LEADERSHIP
Realizing LEADERSHIP Everyday Leaders Changing Our World Linda Fisher Thornton in Conversation ETHICAL LEADERSHIP Realizing Leadership in Conversation LINDA FISHER THORNTON Ethical Leadership with LAURIE
More informationA CPD (continuing professional development) plan is the first step to achieving your CPD goals
How to prepare a CPD Plan A CPD (continuing professional development) plan is the first step to achieving your CPD goals What is a CPD Plan? A CPD Plan is a step-by-step framework for you to: list the
More informationThe Independent Regulatory Board for Auditors (IRBA)
The Independent Regulatory Board for Auditors (IRBA) THE AUDIT DEVELOPMENT PROGRAMME BOOKLET 2015 THE AUDIT DEVELOPMENT PROGRAMME 1. What is the ADP? The Audit Development Programme (ADP) is a period of
More informationTraditional vs. KPI Behavior Management Pay Plans
Traditional vs. KPI Behavior Management Pay Plans Presented by: Ray Branch President The KEEPS Corporation Dealer s Edge July 17, 2014 www.keepscorp.com Notes: 2 Notes: 3 Notes: 4 Notes: 5 Notes: 6 Notes:
More informationTraining, Assessment and Quality Assurance (6317)
Training, Assessment and Quality Assurance (6317) Frequently asked questions www.cityandguilds.com Aug 2011 Version 1.7 Contents 1. Who developed these qualifications? 4 2. What does TAQA stand for? 4
More informationA-Z OF CUSTOMER SERVICE AND COMPLAINTS MANAGEMENT
A-Z OF CUSTOMER SERVICE AND COMPLAINTS MANAGEMENT Leading Light Enterprises Ltd 1 0845 165 6269 Welcome! When it comes to customer service it s actually quite easy to make a huge difference. It s often
More informationCompetence Criteria for Licentiate (LCIBSE)
Competence Criteria for Licentiate (LCIBSE) FACTSHEET L21 The competence criteria for the Licentiate grade of CIBSE (LCIBSE) is directly aligned to the Competence Statements issued by the Engineering Council,
More informationPDR: A GUIDE FOR RESEARCH STAFF STA F F
PDR: A GUIDE FOR RESEARCH STAFF A GUIDE FOR RESEAR CH STA F F Version 1.0 141113 C O N T E N T S Introduction.. 3 Why have PDR?.. 5 The PDR Process.. 9 Preparation.. 9 Review meeting 10 Follow up.. 14
More informationCommunicate and Collaborate with Visual Studio Team System 2008
Communicate and Collaborate with Visual Studio Team System 2008 White Paper May 2008 For the latest information, please see www.microsoft.com/teamsystem This is a preliminary document and may be changed
More informationOne-on-One Template
One-on-One Email Template How to get your employees to buy into One-on-Ones: Use the cover letter provided to email to your employees to explain the process The Benefits of Regular One-on-Ones: One-on-Ones
More informationFor me, Team Spirit is Andreas Hedinger
For me, Team Spirit is Andreas Hedinger Andreas Hedinger and Leica go back a long way. After completing his engineering degree and spending two years as an application engineer in special technology, he
More informationThinking about competence (this is you)
CPD In today s working environment, anyone who values their career must be prepared to continually add to their skills, whether it be formally through a learning programme, or informally through experience
More informationHow to Get Your Marketing to Do What It s Supposed to Do -- Get and Keep Profitable Customers
How to Get Your Marketing to Do What It s Supposed to Do -- Get and Keep Profitable Customers I m doing all this marketing stuff - and it isn t working! If this sounds like you, then you re going to want
More informationadvancing women in business KNOWING YOUR STRENGTHS WORKBOOK
advancing women in business KNOWING YOUR STRENGTHS WORKBOOK CONTENTS About this workbook 3 Section 1: Uncovering your strengths 4 The difference between talents, skills and strengths 5 Recognising your
More informationMentor Program. Information and Registration Form
Mentor Program Information and Registration Form Goulburn Murray Community Leadership Mentor Program Information and Registration Form 2 What is Mentoring? Mentoring is a mutually beneficial relationship
More informationUnit 6 Good Choice. What is the most important thing to consider when you buy a product? Rank them 1 4. (1 = most important) Answer the question.
Unit 6 Good Choice In this unit, I will... talk about products and their characteristics. talk about preferences. report commands and questions. write a product review. Answer the question. What is the
More informationLucrative Luminary 6-Figure Speaker Accelerated Mentoring Program. -Welcome to this module in the Lucrative Luminary Accelerated Mentoring Program.
Lucrative Luminary 6-Figure Speaker Accelerated Mentoring Program -Welcome to this module in the Lucrative Luminary Accelerated Mentoring Program. -Now that you ve been through the Super Script process
More informationYoung People s Guide to Interviewing
Young People s Guide to Interviewing Finding the right person to work with children and young people is very important to us. That s why we want you to help us interview candidates... so that we recruit
More informationYour statutory duties A reference guide for NHS foundation trust governors
Your statutory duties A reference guide for NHS foundation trust governors Introduction When Parliament created NHS foundation trusts, it provided them with independence from central government and a governance
More informationprospecting for Clients, Consultants & Business Partners
prospecting for Clients, Consultants & Business Partners Neta Irwin Independent Consultant Executive National Vice President THERE ARE NO GUARANTEES REGARDING INCOME, AND THE SUCCESS OR FAILURE OF EACH
More informationComments & Complaints How to comment or complain about a Council service
Comments & Complaints How to comment or complain about a Council service Fife Council complaints procedure Fife Council is committed to providing high-quality customer services. We value complaints and
More informationA CEO s perspective. The successful non-executive board member is passionate and engaged without stepping over the critical line
John Pettigrew, National Grid CEO The successful non-executive board member is passionate and engaged without stepping over the critical line In Search of the Extraordinary Executive 10 keys to becoming
More informationManaging risk requires 5 A steps
As quoted in the last article, (April, 2016) Risk and Incident Data Analysis is the engine that drives SMS. This is where the work gets done to lower the risk to Safety to As Low As Reasonably Practical
More informationXpertHR Podcast. Original XpertHR podcast: 30 June 2017
XpertHR Podcast Original XpertHR podcast: 30 June 2017 Hello and welcome to this week s podcast with me, Laura Merrylees. Today, we re going to be looking at redundancy selection pools, a key building
More informationWhich careers are expected to have the most job openings in the future, and how will this affect my plans?
Career Outlook 2 CAREERS The BIG Idea Which careers are expected to have the most job openings in the future, and how will this affect my plans? AGENDA Approx. 45 minutes I. Warm Up: What s a Career Outlook?
More informationIT Service Management
IT Service Management Back to Basics Might Not Be What You Expect By Stuart Rance ITSM and security consultant We all think we know what we mean when we talk about getting back to basics in IT service
More informationEMBRACING TECHNOLOGY Q&A WITH MARK SINANIAN
SPEAKEASY EMBRACING TECHNOLOGY Q&A WITH MARK SINANIAN SENIOR DIRECTOR, SOLUTIONS MARKETING CANON SOLUTIONS AMERICA By Patricia Ames During a recent interview Mark Sinanian, senior director of marketing
More informationSplendid Speaking Podcasts
Splendid Speaking Podcasts Topic: Signposting Your Talk (Interview 26) This show can be listened to at the following address: http://www.splendid-speaking.com/learn/podcasts/int26.html Comprehension Questions
More information