Sustainability and the Profit Opportunity

Size: px
Start display at page:

Download "Sustainability and the Profit Opportunity"

Transcription

1 Sustainability and the Profit Opportunity Executive Roundtable Discussion May 23, 2012

2 BerryDunn Welcome Introduction How we view sustainability at BerryDunn Sustainability in action at BerryDunn

3 SymbioSus Sustainability Consulting Mission: To help small to medium-sized businesses increase profits and competitive advantage by integrating environmental sustainability actions with core business operations Reduce risk, cost, energy/resource use, waste, and environmental footprint Increaseresource efficiency, customer, employee, and community satisfaction, and profits Help organizations assess, plan, implement, measure, and report improvements that benefit: Company, community, environment Wide range of companies and industries Scale projects to specific client needs

4 Key topics The business case for sustainability Gaining financial and strategic advantage through sustainability Latest data & trends Framing the discussion Opportunities and challenges

5 Sustainability: The 21 st -century definition Sustainability The ability to meet today s economic, environmental, and social needs without compromising the opportunity for future generations to meet theirs. 1 A focus on being economically, environmentally, and socially responsible. 1 Brundtland, G. H. (1987). Our common future: The World Commission on Environment and Development. Oxford, U.K.: Oxford University Press.

6 Sustainability: Another way to think of it Sustainability The wise deployment of limited and valuable resources, for the enhancement of economic, environmental, and social well-being, so that business, society, and the environment in which they exist can thrive, now and into the distant future. -B. Sheehan

7 Sustainability: A broader stakeholder view Environment Customers & Community 2 Customers Employees Community Business Partners & Competitors 2 Suppliers B2B Partners Competitors Industry Associations Community Company Idea Generators & Opinion Leaders 2 Media Academia Research Centers Investors & Risk Assessors 2 Shareholders Insurers Banks Markets Rulemakers& Watchdogs 2 Regulators Legislators NGO s Legal System Thecompany is not separate from the community and the environment it operates within them Increasing awareness of the influence and expectations of multiple stakeholders. 2 Esty, D. C., & Winston, A. S. (2006). Green to gold: How smart companies use environmental strategy to innovate, create value, and build competitive advantage. New Haven, CT: Yale University Press.

8 Sustainability: becoming increasingly critical Economic Environmental Social

9 Sustainability: Why should business care? Value Creation Businesses pursue sustainability for any or all of these reasons Choose any 1, 2, or all 3 Each are valid Right Thing To Do Risk Reduction Business tends to prioritize RR & VC over RTTD AND THAT S OK There must be and is a business case for sustainability

10 The business case for sustainability key value sources Market Business Context Brand / Culture Positively influencing industry practices, regulatory environment, legislation, or other rules of the game Increasing customer, employee, community loyalty (& resulting financial benefits) due to sustainability culture/identity Penetrating new markets & opening new market opportunities based on sustainability; product-ofservice opportunities Product Product differentiation & new product opportunities based on sustainability Process Reducing energy & resource use, waste & cost; increasing resource efficiency & productivity; reducing, re-using, recycling resources Risk Reducing regulatory, legal, public relations, and business risks.

11 Real-world findings

12 Resilience and Risk Avoidance

13 Risks that can be avoided Increased business risk & cost Regulatory, legal, compliance, insurance; stakeholder pressure; license to operate Risk of lost revenue Customer demands; license to operate; physical infrastructure risks Increased resource scarcity, cost, risk Resource depletion; forced substitution (substances of concern, etc.) Decreased ability to compete

14 Increasing shareholder pressure Shareholder resolutions filed are up 40% since 2001; projected that 40% of 2011 resolutions will be CSR-related. 3 Trends in Recent CSR-Related Shareholder Resolutions (SHR s) # SHR s going to a vote Avg. percent voting in support 7.5% 9.9% 18.4% % SHR s gaining >10% support 16.7% 31.2% 52.1% 3 Ernst & Young (2011). Shareholders press boards on social & environmental risks -Is your company prepared?(ernst & Young). United Kingdom: Ernst & Young.

15 Increasing shareholder pressure Shareholders are paying closer attention to environmental and social matters, believing them to bear closely upon the risk to which investee companies are exposed and, ultimately, upon the financial performance of those companies. The upcoming proxy season will reflect this deepening trend. Driven by concerns about the financial and reputational risks associated with climate change, institutional investors will likely push harder for action on these matters. Forward-thinking companies will be prepared to address their concerns. 3 3 Ernst & Young (2011). Shareholders press boards on social & environmental risks -Is your company prepared?(ernst & Young). United Kingdom: Ernst & Young.

16 What do all of these organizations have in common?

17 Sustainability survey areas of focus Aspect Walmart P&G Kaiser Company A Sustainability / Environmental policy Energy Emissions Waste / recycling Water Toxins / substances of concern Environmental Management System Sustainability reporting Sustainable purchasing Certifications Facilities Compliance Workplace safety Social responsibility & community Other Low / none Moderate High

18 Sustainability and the competition for talent 81% of U.S. workers surveyed would prefer working for a company with a good reputation for environmental responsibility. 4 88% of Millennials seek employers with high social responsibility values. 5 Ipsos Mori Survey, 2007 PWC Survey, % of respondents said they wanted to work for a company that cares about its societal impact. 6 64% said their loyalty is related to how socially and environmentally responsible their company is. 68% said they would refuse to work for a company that is not socially or environmentally responsible. Cone & BC CCC Survey, 2008 The cost to replace a lost employee is estimated at 150% of annual salary 7 Study by Institute for Research on Labor & Employment, U.C. Berkeley

19 Sustainability: Proxy for managerial quality Becoming an INDICATOR of quality of overall managerial, financial, and company governance If building a sustainable enterprise was a fashionable trend five years ago, today it is a business imperative. Forward-looking corporations have figured out that a focus on environmental, social, and governance (ESG) factors is not just a bid to burnish their image, but rather is a necessity in today s marketplace. And if done well, it is a true competitive advantage what was a somewhat nebulous (but fashionable) movement 5 or 10 years ago has become a focused, integrated way of doing business at many firms. 8 Most executives know that how they respond to the challenge of sustainability will profoundly affect the competitiveness and perhaps even the survival of their organizations. 9 -Harvard Business Review Wharton Business School report 2011

20 Why sustainability is even more critical in lean economic times Sustainability is primarily based on good business fundamentals Risk reduction Process improvement Product improvement & differentiation Market opportunity Customer & employee loyalty Resiliency Leaner times and leaner, more efficient operations may be the new normal UNGC / Accenture Survey Question Economic downturn raised importance of sustainability as an issue for top management: Company reduced investment in sustainability as a result of the downturn: The downturn led company to align sustainability more closely with core business: % of Respondents 80% 12 % 74 %

21 Upside Opportunities: Top Line and Bottom Line

22 Companies driving multiple sources of value via sustainability

23 Sustainability: Driver of financial performance An 11-year study of corporations by Harvard University, which emphasized stakeholder management, found socially responsible and sustainable corporations had sales growth 4 times and employment growth 8 times that of shareholder first companies. 10 -KPMG, 2001 Companies that are considered leaders in environmental, social and governance (ESG) policies also lead the pack in stock performance - by an averageof25%. -Goldman Sachs, 2007 Over a 5-year period Dow Jones Group s Sustainability Index (DJGSI) performed an average of 36.1% better than did the traditional Dow Jones Group Index. -World Economic Forum, 2005 Innovest Strategic Value Advisors conducted a studyinmarch2008andfoundthattheir Global100 [MSCI companies that lead in ESG factors] outperformed the MSCI World Index by 7.2% (annualized). It also outperformed the Dow Jones Industrial Average by 7.5% and the Dow Jones Global Titans by 8.8%. -Innovest, 2008

24 Sustainability: Driver of financial performance 2008 HP Global Citizenship Report 11...latest research shows that customers are not acting like they did in other economic downturns. Rather than softening their activism, consumers are more demanding than ever that companies maximize their societal and ecological contribution. It seems clear that only the best corporate citizens will thrive in tomorrow s marketplace A.T. Kearney Study 12 Firms with true commitment to sustainability outperform industry peers in the financial markets. 8 "The most sustainability focused companies may well emerge from the current [economic] crisis stronger than ever. 8 In 16 of 18 industries, businesses deemed sustainability focused outperformed industry peers over three- and six-month periods and were well protected from value erosion. 8 3 month performance differential: +10% 6 month performance differential: + 15% Equals $650 million in market cap per company

25 Sustainability nears a tipping point research by MIT Sloan & BCG; reported in 2012 Leaders of ~ 3,000 companies around world; roughly 1/3 mid-sized & smaller 70% have made sustainability a permanent part of management agenda 13 20% of these have done so in past 2 years 13 Roughly 65% say sustainability is required to be competitive 13 Up from 55% in MIT Sloan Management Review (2012). Research report winter 2012: Sustainability nears a tipping point (MIT Sloan Management Review). North Hollywood, CA: MIT Sloan Management Review.

26 Sustainability nears a tipping point 13 Many companies are increasing their sustainability commitments despite (or because of) weak economy. Top drivers of sustainability focus mirror key business case elements How has your company s sustainability commitment changed from 2010 to 2011? 2% Driver % Customer request / preference 41% Regulatory/ legislative pressure 35% Resource scarcity / cost 30% 26% 68% Competition 28% Value chain partner(s) request(s) 26% Owners demands for value beyond profit 25% Competition for talent 23% Increased Stayed the Same Decreased Customers willing to pay premium for it 20% Current employee requests / expectations 19% License to operate 16%

27 Sustainability nears a tipping point 13 Companies proactively embracing sustainability are 3 times as likely to find it increasing profits 60% 50% 40% 30% 20% 10% 0% 60% 20% 25% 40% 5% Embracers 10% Others 30% 10% Embracers 13 Believe sustainability necessary to compete Have established the business case for it Have sustainability permanently on agenda Increased profit Neutral to profit Decreased profit Don't know Harvesters 13 Non-Harvesters

28 Sustainability nears a tipping point 13 Companies proactively addressing sustainability are significantly more likely to be increasing their profits through sustainability ( Harvesters ) 13 Link between sustainability performance & $ incentives Individual KPI's aligned with sustainability Company KPI's related to sustainability Clear communication of sustainability responsibility Chief Sustainability Officer Sustainability leader for each bus. Unit Separate sustainability function Separate sustainability reporting Strong CEO commitment 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Non-Harvesters Harvesters

29 Sustainability nears a tipping point 13 Companies with more collaborative relationships with stakeholders are significantly more likely to be increasing their profits through sustainability ( Harvesters ) 13 Competitors NGO's Contractors Local communities Internal geographical business units Industry associations Internal cross-functional business units Government / policy makers Suppliers Customers 0% 10% 20% 30% 40% 50% 60% 70% Non-Harvesters Harvesters

30 Sustainability: Driver of differentiation and upside Here s the thing. Sustainability has given my company a competitive edge in more ways than one. It has proven to be the most powerful marketplace differentiator I have known in my long career. Our costs are down, our profits are up, and our products are the best they ve ever been. It has rewarded us with more positive visibility and goodwill among our customers than the slickest, most expensive advertising or marketing campaign could possibly have generated. And a strong environmental ethic has no equal for attracting and motivating good people, galvanizing them around a shared higher purpose, and giving them a powerful reason to join and stay.they come and they stay, because we aren t just making carpets. We re making history Ray Anderson Interface Carpet

31 Key takeaways Sustainability is becoming ever more critical for businesses of all sizes Taking a proactive approach to sustainability optimizes ability to reduce business risk and maximize upside opportunities Done right, sustainability doesn t cost, it pays The proactive, leading companies are increasing their sustainability knowledge base and increasingly integrating sustainability into their core business strategies and actions

32 Roundtable Discussion Sustainability Opportunities and Challenges

33 References 1 Brundtland, G. H. (1987). Our common future: The World Commission on Environment and Development. Oxford, U.K.: Oxford University Press. 2 Esty, D. C., & Winston, A. S. (2006). Green to gold: How smart companies use environmental strategy to innovate, create value, and build competitive advantage. New Haven, CT: Yale University Press. 3 Ernst & Young (2011). Shareholders press boards on social & environmental risks -Is your company prepared?(ernst & Young). United Kingdom: Ernst & Young. 4 Widger, D. (2007). Going green to recruit and retain employees. GreenBiz.com. Retrieved from 5 Herrera-Wilkerson, J. (July 2, 2010). Corporate sustainability and employee engagement. Retrieved August 5, 2010, from 6 Wills, B. (2009). The business case for environmental sustainability (green). Retrieved August 5, 2010, from 7 Reh, F. J. (n.d.). What good people really cost. Retrieved August 17, 2010, from

34 References 8 Knowledge at Wharton (2011). Fashion or strategy? Why firms are jumping on the sustainability bandwagon. Retrieved January 21, 2011, from 9 Esty, D. C., & Lubin, D. A. (2010). The sustainability imperative. Harvard Business Review online. Retrieved from 10 KPMG (2001). The business case for sustainability(kpmg). Australia: KPMG. 11 Hewlett-Packard (2008). Global citizenship customer report 2008 (Hewlett-Packard). Palo Alto, CA: Hewlett-Packard. 12 Mahler, D., Barker, J., Belsand, L., & Schultz, O. (2009). Green winners (A.T. Kearney). Chicago: A.T. Kearney. 13 MIT Sloan Management Review (2012). Research report winter 2012: Sustainability nears a tipping point (MIT Sloan Management Review). North Hollywood, CA: MIT Sloan Management Review. 14 Anderson, R. C., & White, R. (2009). Confessions of a radical industrialist: Profits, people, purpose -doing business by respecting the earth. New York: St. Martin s Press.

Beginning a Business Sustainability Plan

Beginning a Business Sustainability Plan Beginning a Business Sustainability Plan NYS Pollution Prevention Institute Anahita Williamson Director Michelle Butler Senior Engineer Trish Donohue Senior Engineer Sustainable Supply Chain & Technology,

More information

Digital leadership in the Public Sector

Digital leadership in the Public Sector Leaders 2020: The next-generation executive Digital leadership in the Public Sector Digital transformation promises great things for the Public Sector and the constituents it serves, from lower costs and

More information

CORPORATE SOCIAL RESPONSIBILITY: MYTH OR REALITY?

CORPORATE SOCIAL RESPONSIBILITY: MYTH OR REALITY? CORPORATE SOCIAL RESPONSIBILITY: MYTH OR REALITY? Zoryna O'Donnell 2006 While the idea that corporations bear certain obligations to serve the public interests can be traced back more than a century, the

More information

Zurich Financial Services & AMS. An evolving partnership. April Samulewicz. Mark Smith. Global Head of Talent Attraction & Recruitment CoE

Zurich Financial Services & AMS. An evolving partnership. April Samulewicz. Mark Smith. Global Head of Talent Attraction & Recruitment CoE Zurich Financial Services & AMS An evolving partnership April Samulewicz Global Head of Talent Attraction & Recruitment CoE Zurich Mark Smith Client Relationship Director Alexander Mann Solutions Alexander

More information

Creating Value in Key Accounts

Creating Value in Key Accounts Creating Value in Key Accounts Mark Lubkeman and Vikas Taneja July 2010 Creating Value in Key Accounts Key account management (KAM) is falling short of its potential because of four common mistakes. One,

More information

Why a Skills Acquisition Strategy is Critical to Filling Skill Gaps

Why a Skills Acquisition Strategy is Critical to Filling Skill Gaps Why a Skills Acquisition Strategy is Critical to Filling Skill Gaps Tips for the webinar Training Industry Our Speaker Ray Rike President, Simplilearn Americas Agenda The Total Cost of Talent Acquisition

More information

Miles CPA Review: BEC Q Updates for 2017 Edition

Miles CPA Review: BEC Q Updates for 2017 Edition Miles CPA Review Miles CPA Review: BEC Q2 2018 Updates for 2017 Edition Summary of updates: - New version CPA exam structure (w.e.f. April 2017) Time management on the exam - BEC-1.3 Enterprise Risk Management

More information

The future enterprise. A transformation road map for the automotive organization

The future enterprise. A transformation road map for the automotive organization The future enterprise A transformation road map for the automotive organization The view The Fourth Industrial Revolution represents an existential threat to companies in every industry. Automotive incumbents

More information

They ll GO if they don t GROW. The strategic imperative for business today: Learning and Development

They ll GO if they don t GROW. The strategic imperative for business today: Learning and Development The strategic imperative for business today: Learning and Development The HR Imperative: Education as a BENEFIT The L&D Imperative: Education as a strategic, COMPETITIVE ADVANTAGE Why HR and L&D need to

More information

diversity & inclusion Where your talent makes an impact

diversity & inclusion Where your talent makes an impact diversity & inclusion 2014 Where your talent makes an impact INSIDE A Message from Chairman & CEO Steve Angel... 3 A Message from Chief Diversity Officer Vanessa Abrahams-John... 4 Diversity & Inclusion

More information

The Essential Relationship between HR and Marketing

The Essential Relationship between HR and Marketing The Essential Relationship between HR and Marketing A Definitive Guide on How HR and Recruiting Departments Can Adopt Marketing Techniques to Attract the Best Talent Recruiting departments are increasingly

More information

Don t Wimp Out on Your

Don t Wimp Out on Your Don t Wimp Out on Your Strategic Plan Managing for Excellence Track Pat Sciarappa Organizational Development Director Florida Sterling Council Objectives Understand the difference between strategic and

More information

The CHRO Point of View: Asia Pacific. Employee Experiences Drive Business Value

The CHRO Point of View: Asia Pacific. Employee Experiences Drive Business Value The CHRO Point of View: Asia Pacific Employee Experiences Drive Business Value 1 Global Overview The Chief Human Resources Officer (CHRO) is fast becoming a driver of change and accelerator of digital

More information

How to Increase Contact Center Agent Retention

How to Increase Contact Center Agent Retention How to Increase Contact Center Agent Retention A research paper by nguvu Gamification and Machine Learning for Contact Centers All Rights Reserved 2016 nguvu Inc. Contents Overview... 3 Contact Center

More information

How to enable revenue growth in the digital age

How to enable revenue growth in the digital age 14 Turning chaos into cash How to enable revenue growth in the digital age The role that technology can play in enabling revenue growth in the digital age All commercial businesses face continuous pressures

More information

Cleaning Up COVER STORY. Using management control systems. in implementing sustainability. can profit the earth as well as a

Cleaning Up COVER STORY. Using management control systems. in implementing sustainability. can profit the earth as well as a Cleaning Up Using management control systems in implementing sustainability can profit the earth as well as a ILLUSTRATION: NEIL BRENNAN/WWW.NEILBRENNAN.COM corporation. GE and P&G show how. By Cristiano

More information

Is the Bottom Line the best Measure for Performance? Emily Dick-Forde PhD CMA CA Lecturer, University of the West Indies

Is the Bottom Line the best Measure for Performance? Emily Dick-Forde PhD CMA CA Lecturer, University of the West Indies Is the Bottom Line the best Measure for Performance? Emily Dick-Forde PhD CMA CA Lecturer, University of the West Indies 1 PRESENTATION OUTLINE Preface- Eighteen foot pythons- in Barbados Introduction

More information

2012 ceo, social media & leadership survey

2012 ceo, social media & leadership survey 2012 ceo, social media & leadership survey Foreword by Ann Charles, CEO BRANDfog In today s digital world, social media has become an increasingly important communications channel for building a connection

More information

EMPLOYEE MOBILITY AND TALENT MANAGEMENT INTEGRATION

EMPLOYEE MOBILITY AND TALENT MANAGEMENT INTEGRATION EMPLOYEE MOBILITY AND TALENT MANAGEMENT INTEGRATION Talent management continues to be a hot-button topic within global mobility. Aligning the movement of employees, whether temporarily or permanently,

More information

OUR GUIDING PRINCIPLES

OUR GUIDING PRINCIPLES OUR GUIDING PRINCIPLES For some 50 years, the Green Bulletin series described the way John Deere conducted business and put its values into practice. The bulletins served as guides for the judgments and

More information

Employee experience and employee preferences

Employee experience and employee preferences www.pwc.com/hu Employee experience and employee preferences Managing these two areas could provide a solution for labour shortages Labour and skills shortages are becoming a critical barrier to growth

More information

IMPROVE PERFORMANCE AND BETTER SERVE SOCIETY AND IMPROVE PERFORMANCE AND BETTER SERVE SOCIETY AND IMPROVE PERFORMANCE AND BETTER SERVE SO- CIETY AND

IMPROVE PERFORMANCE AND BETTER SERVE SOCIETY AND IMPROVE PERFORMANCE AND BETTER SERVE SOCIETY AND IMPROVE PERFORMANCE AND BETTER SERVE SO- CIETY AND IMPROVE PERFORMANCE AND BETTER SERVE SOCIETY AND IMPROVE PERFORMANCE PROVE PERFORMANCE AND BETTER SERVE SOCIETY AND IMPROVE PERFORMANCE PROVE PERFORMANCE AND BETTER SERVE SOCIETY AND IMPROVE PERFORMANCE

More information

What the most. successful. CEOs know SHAPE FINANCIAL PERFORMANCE

What the most. successful. CEOs know SHAPE FINANCIAL PERFORMANCE What the most successful CEOs know H O W I N T E R N A L C E O C O M M U N I C AT I O N S SHAPE FINANCIAL PERFORMANCE In today s pressure cooker of a business world, there s an under-used resource many

More information

April 6, Dear Verizon Shareholder,

April 6, Dear Verizon Shareholder, April 6, 2016 Dear Verizon Shareholder, We are writing to urge you to VOTE FOR PROPOSAL #4 on the Verizon 2016 proxy card, which asks the company to set goals to increase renewable energy sourcing and/or

More information

BOMA National Advisory Council

BOMA National Advisory Council BOMA National Advisory Council HR Panel: Talent Recruitment, Retention and the Critical Importance of a Compelling Employer Brand April 8, 2016 2015 Korn Ferry. ALL RIGHTS RESERVED. Korn Ferry 2016. ALL

More information

The Role of Internal Auditor in Sustainable Development and Social Reporting

The Role of Internal Auditor in Sustainable Development and Social Reporting The Role of Internal Auditor in Sustainable Development and Social Reporting OVERVIEW What is the Corporate social responsibility? Paper by : Mohammed ALamin Yousuf CIA, CISA Corporate social responsibility

More information

Employer Branding adoption gains ground in Latin America. 2nd Latin America Employer Branding Trends & Best Practices Survey Results

Employer Branding adoption gains ground in Latin America. 2nd Latin America Employer Branding Trends & Best Practices Survey Results Employer Branding adoption gains ground in Latin America 2nd Latin America Employer Branding Trends & Best Practices Survey Results Executive Summary Latin American companies have decidedly adopted Employer

More information

Business partners needed: Results of Deloitte s 2013 Global finance talent survey

Business partners needed: Results of Deloitte s 2013 Global finance talent survey Business partners needed: Results of Deloitte s 2013 Global finance talent survey Contents Business partners needed 3 Key survey findings 5 1. Finance, we have a brand problem 5 2. The most important talent

More information

The Business Case. Increasing Women in SETT [Science, Engineering, Trades & Technology] If Canada is to excel in the global

The Business Case. Increasing Women in SETT [Science, Engineering, Trades & Technology] If Canada is to excel in the global Increasing Women in SETT [Science, Engineering, Trades & Technology] The Business Case If Canada is to excel in the global knowledge-based economy, we have to call upon our strengths to build and maintain

More information

Navigating your business journey to successfully scale and grow. RESEARCH EXECUTIVE SUMMARY

Navigating your business journey to successfully scale and grow. RESEARCH EXECUTIVE SUMMARY Navigating your business journey to successfully scale and grow. RESEARCH 2017-2018 EXECUTIVE SUMMARY We re all experiencing the changing business environment, as it becomes ever more complex, competitive

More information

Taking a Global Stance on Employee Engagement Benchmarking against the World s Most Admired Companies

Taking a Global Stance on Employee Engagement Benchmarking against the World s Most Admired Companies Taking a Global Stance on Employee Engagement Benchmarking against the World s Most Admired Companies A leading global provider of transport and logistics solutions Established in 1982 in Jordan and now

More information

SEE BIG PICTURE. the. Who we are. Where we re going. And WHY we really matter.

SEE BIG PICTURE. the. Who we are. Where we re going. And WHY we really matter. SEE the BIG PICTURE Who we are. Where we re going. And WHY we really matter. For as long as we ve been in business, Cole International has been growing and evolving. We ve had to. In an industry like

More information

People Are the Key Strategic Resource

People Are the Key Strategic Resource People Are the Key Strategic Resource In today s intensely competitive and globalize marketplace, maintaining a competitive advantage by becoming a low cost leader or a differentiator puts a heavy premium

More information

The Social Marketer vs. the Social Enterprise Social media in financial institutions is in transition.

The Social Marketer vs. the Social Enterprise Social media in financial institutions is in transition. DECEMBER 2014 THE STATE OF Social Media in Financial Services The Social Marketer vs. the Social Enterprise Social media in financial institutions is in transition. Although social media is largely perceived

More information

About Accenture s values

About Accenture s values What they do Accenture is a global management consulting, technology services and outsourcing company, with net revenues of nearly US$20 billion. The company employs approximately 170,000 people in 49

More information

Restoring Trust and Confidence: A Public Relations Strategy for 2010 and Beyond

Restoring Trust and Confidence: A Public Relations Strategy for 2010 and Beyond Restoring Trust and Confidence: A Public Relations Strategy for 2010 and Beyond CCI Symposium on Reputation K P M G L L P Kathy Fitzgerald Chief Communications Officer March 5, 2010 Why Is Trust So Important?

More information

Sales & Operations Planning (S&OP) a major driver in maximizing business profitability?

Sales & Operations Planning (S&OP) a major driver in maximizing business profitability? Sales & Operations Planning (S&OP) a major driver in maximizing business profitability? An investigation of S&OP maturity levels in the process industries Red Paper Sales & Operations Planning In this

More information

AUDIT COMMITTEE CHARTER APRIL 30, 2018

AUDIT COMMITTEE CHARTER APRIL 30, 2018 AUDIT COMMITTEE CHARTER APRIL 30, 2018 I. Purpose The Audit Committee ( Committee ) is appointed by the Board of Directors ( Board ) to assist the Board in its oversight responsibilities relating to: the

More information

The majority of Americans aren t happy with their

The majority of Americans aren t happy with their What Financial Consultants Want Why financial consultants are drawn to firms with strong investment platforms, the best technology, a high level of compliance support and effective client attraction The

More information

Globalization of HR and How Digital Transformation can Help. In partnership with: HR.Payroll.Benefits.

Globalization of HR and How Digital Transformation can Help. In partnership with: HR.Payroll.Benefits. Globalization of HR and How Digital Transformation can Help In partnership with: HR.Payroll.Benefits. 2 Globalization of HR and How Digital Transformation can Help Globalization of HR and How Digital Transformation

More information

Can a traditional professional services firm s culture ever be compatible with the attitudes and expectations of Millennials?

Can a traditional professional services firm s culture ever be compatible with the attitudes and expectations of Millennials? Can a traditional professional services firm s culture ever be compatible with the attitudes and expectations of Millennials? Professional services firms should be under no illusion the Millennials are

More information

Welcome to the Consumer Revolution

Welcome to the Consumer Revolution Welcome to the Consumer Revolution How Insurers Can Heed the Voice of Customers, Rethink Relationships & Embrace Innovation to Drive Profitability & Market Leadership Life-Annuity Insurance Key Welcome

More information

Robeco s Engagement Policy ROBECO INSTITUTIONAL ASSET MANAGEMENT

Robeco s Engagement Policy ROBECO INSTITUTIONAL ASSET MANAGEMENT Robeco s Engagement Policy ROBECO INSTITUTIONAL ASSET MANAGEMENT I. What do we expect from investee companies? II. How we engage III. Communicating our progress 2 Robeco s Engagement Policy Robeco s Engagement

More information

The Singapore HR Awards

The Singapore HR Awards The Singapore HR Awards INFORMATION FORM Organised yearly by Singapore Human Resources Institute (SHRI), The Singapore HR Awards celebrates leading organisations and HR practitioners in their drive for

More information

Engagement: the key driver of organizational performance

Engagement: the key driver of organizational performance Engagement: the key driver of organizational performance Introduction These are worrying times for employee engagement. The latest academic literature makes for depressing reading. Gallup s State of the

More information

Elevating the Customer Experience in the Mobile World

Elevating the Customer Experience in the Mobile World Elevating the Customer Experience in the Mobile World Mobile Devices Are an Ever-Present Feature of Our Daily Lives Tablets, phones, watches we rely on them and the applications and services that they

More information

Customer Experience Transformation for Growth

Customer Experience Transformation for Growth Customer Experience Transformation for Growth Bill Demakakos, Director Strategy, Customer & Operations 27 March 207 Context: We are in the age of the customer 900 960 990 200 Age of manufacturing Mass

More information

New 50,000-Person Research Study Unveils Findings to Unlock Workforce Potential

New 50,000-Person Research Study Unveils Findings to Unlock Workforce Potential EMPLOYEE ENGAGEMENT SOLVED New 50,000-Person Research Study Unveils Findings to Unlock Workforce Potential With almost universal awareness about the business benefits of employee engagement, why are employees

More information

Evidence-Based HR in Action

Evidence-Based HR in Action AN EXCERPT FROM: Evidence-Based HR in Action R-1427-08-CS Case Studies Trusted Insights for Business Worldwide For the complete report, visit: www.conference-board.org/ebhr The Conference Board Mission

More information

Learning Center Key Message Guide. 3M Company

Learning Center Key Message Guide. 3M Company Learning Center Key Message Guide The purpose of this Guide is to enable Learning Center communicators to achieve their communication objectives by delivery of consistent messaging, linking to 3M and LC

More information

Professional accountants the future: Generation Next: A guide for employers

Professional accountants the future: Generation Next: A guide for employers Professional accountants the future: Generation Next: A guide for employers About ACCA ACCA (the Association of Chartered Certified Accountants) is the global body for professional accountants. It offers

More information

Achieving High Performance in Industrial Equipment. Engineering a Global Advantage

Achieving High Performance in Industrial Equipment. Engineering a Global Advantage Achieving High Performance in Industrial Equipment Engineering a Global Advantage 2 Engineering a global advantage To become high performers in the emerging growth markets of tomorrow, industrial equipment

More information

We Can t Predict the Future. We Create It.

We Can t Predict the Future. We Create It. We Can t Predict the Future. We Create It. Success is a process. Ours gets you there. Limousine Expert derived from a collection of experiences, hard work, and an investment of labor and resources in the

More information

Measuring Business Impacts on People s Well-Being

Measuring Business Impacts on People s Well-Being Measuring Business Impacts on People s Well-Being 23-24 February 2017 Session Notes #Biz4WB http://oe.cd/biz4wb OECD workshop: Measuring Business Impacts on People s Well-being 23-24 February 2017 OECD

More information

safeco report: what it takes to be an agent for the future

safeco report: what it takes to be an agent for the future safeco report: what it takes to be an agent for the future Much has been written about independent insurance agents fending off fierce competition from direct-to-consumer carriers and captive agents. Despite

More information

Average Service and Operations Manager Salary

Average Service and Operations Manager Salary Welcome to the new normal. In 2017, the Copier Channel finds itself in a new business landscape that emerged after a decade of rapid technological advances. Now that the industry is IT-based, it faces

More information

HOW MILLENNIAL MEN CAN HELP BREAK THE GLASS CEILING

HOW MILLENNIAL MEN CAN HELP BREAK THE GLASS CEILING HOW MILLENNIAL MEN CAN HELP BREAK THE GLASS CEILING By Katie Abouzahr, Jenn Garcia-Alonso, Matt Krentz, Michael Tan, and Frances Brooks Taplett Gender diversity has become a top agenda item for companies,

More information

Attract, motivate and retain

Attract, motivate and retain EY People Advisory Services Talent & Reward Attract, motivate and retain EY at the heart of your HR strategy A compensation and talent management policy which serves your operating goals Compensation and

More information

CORPORATE GOVERNANCE POLICY

CORPORATE GOVERNANCE POLICY WEIFA ASA CORPORATE GOVERNANCE POLICY as first resolved by the Board of Directors on 24 April 2006 and last revised on 15 August 2014 (draft) 1. INTRODUCTION TO CORPORATE GOVERNANCE... 2 2. BUSINESS...

More information

SHRM Research Overview: Talent Acquisition. SHRM Research Overview: Talent Acquisition

SHRM Research Overview: Talent Acquisition. SHRM Research Overview: Talent Acquisition SHRM Research Overview: Talent Acquisition SHRM Research Overview: Talent Acquisition HR professionals are undoubtedly in the midst of a challenging period for talent acquisition. Job creation was strong

More information

BUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP

BUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP BUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP Dale Carnegie Training White Paper Copyright 2012 Dale Carnegie & Associates, Inc. All rights reserved. Senior_leadership_121412_wp

More information

The Accenture 2011 High Performance Finance Study. Redefining High Performance in the Insurance Finance Function

The Accenture 2011 High Performance Finance Study. Redefining High Performance in the Insurance Finance Function The Accenture 2011 High Performance Finance Study Redefining High Performance in the Insurance Finance Function Contents Introduction Introduction 03 Delivering greater value to the enterprise 09 Dealing

More information

Succeeding in a low carbon economy. How effective carbon management can benefit the supply chain

Succeeding in a low carbon economy. How effective carbon management can benefit the supply chain Succeeding in a low carbon economy How effective carbon management can benefit the supply chain August 2011 The transition to a low carbon economy is happening now. In response to this, leading companies

More information

Emerging Millennial Healthcare Leadership

Emerging Millennial Healthcare Leadership Emerging Millennial Healthcare Leadership Views and Reflections from the New Generation A Witt/Kieffer Study EXECUTIVE SUMMARY Witt/Kieffer recently conducted a survey of more than 100 industry executives

More information

Enabling, Engaging, & Rewarding Employees A Study of Most Admired Companies

Enabling, Engaging, & Rewarding Employees A Study of Most Admired Companies Enabling, Engaging, & Rewarding Employees A Study of Most Admired Companies Tom McMullen Mexico City (April 6, 2011) Fortune survey of World s Most Admired Companies What is it? Fortune has combined the

More information

THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS

THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS What makes a high-potential? Quite possibly not what you think. The HR Guide to Identifying High-Potentials 1 If you agree people are your most valuable asset

More information

ENGAGE BY STAGE. Research Report. Understanding how career stage affects employee engagement

ENGAGE BY STAGE. Research Report. Understanding how career stage affects employee engagement ENGAGE BY STAGE Research Report Understanding how career stage affects employee engagement BEYOND AGES: Engaging Employees at All Career Stages While companies tend to default to age as the driver in engaging

More information

Building leadership frameworks

Building leadership frameworks Building leadership frameworks Lessons learned from Deloitte s journey UC HR Conference December 2011 If anything positive has come from the financial meltdown, it is the realization that leadership matters...

More information

TOP TRENDING THE MAGAZINE. Menu. 1 of 5 5/16/16 11:26 AM. Legal Hoarder. Show Your Age? Beating the Legal Gender Gap: Tips on Achieving the Improbable

TOP TRENDING THE MAGAZINE. Menu. 1 of 5 5/16/16 11:26 AM. Legal Hoarder. Show Your Age? Beating the Legal Gender Gap: Tips on Achieving the Improbable Menu TOP TRENDING 1 2 3 4 5 Legal Hoarder Tendencies: Do Your Contracts Show Your Age? Beating the Legal Gender Gap: Tips on Achieving the Improbable Thriving Through Transformation: How PayPal s Emily

More information

INFINITE SUM ETHICAL SOURCING 2017

INFINITE SUM ETHICAL SOURCING 2017 INFINITE SUM ETHICAL SOURCING 2017 The demand for Ethical Sourcing is gaining momentum, and changing the landscape of global sourcing, production, and processing around the world. TABLE OF CONTENTS An

More information

Women s initiatives at KPMG LLP

Women s initiatives at KPMG LLP Women s initiatives at KPMG LLP kpmg.com KPMG s Women s Advisory Board KPMG LLP s commitment to fostering a culture that is both diverse and inclusive one that encourages and enables all our employees

More information

THREE-YEAR STRATEGIC PLAN UPDATE v1

THREE-YEAR STRATEGIC PLAN UPDATE v1 THREE-YEAR STRATEGIC PLAN UPDATE v1 FY2017-FY2019 OUR STRATEGY To develop future professionals through relevant and accessible credentialing programs 100% Member Market Penetration To deliver member value

More information

SUPPLY CHAIN EXCELLENCE. By Jeanne Reisinger Global Supply Chain Improvement Strategist (retired Global Supply Chain Director, Procter & Gamble)

SUPPLY CHAIN EXCELLENCE. By Jeanne Reisinger Global Supply Chain Improvement Strategist (retired Global Supply Chain Director, Procter & Gamble) THE FIVE KEY ATTRIBUTES OF SUPPLY CHAIN EXCELLENCE 1 2 3 4 5 By Jeanne Reisinger Global Supply Chain Improvement Strategist (retired Global Supply Chain Director, Procter & Gamble) In partnership with

More information

The h e A ss A ociat a i t on o f f South t e h a e s a t Asi A an a Na Na i t ons (A S (A EAN) ASEAN FOUNDATION

The h e A ss A ociat a i t on o f f South t e h a e s a t Asi A an a Na Na i t ons (A S (A EAN) ASEAN FOUNDATION Corporate Social Responsibility in ASEAN Corporate Social Responsibility Seminar 19 March 2010 Singapore Presented by: Dr. FilemonA. Uriarte, Jr. Executive Director ASEAN Foundation The Association of

More information

VERTAEON Sustainability from a business perspective Guest Lecture at NC State. Rekha Menon-Varma 12/03/2015

VERTAEON Sustainability from a business perspective Guest Lecture at NC State. Rekha Menon-Varma 12/03/2015 VERTAEON Sustainability from a business perspective Guest Lecture at NC State Rekha Menon-Varma 12/03/2015 Content Vertaeon Introduction Sustainability: Definitions & Drivers Definitions: Pertaining more

More information

Human Resources and Organisational Development: Outcomes

Human Resources and Organisational Development: Outcomes 1 Aston People 2020 - Human Resources Strategy Proactively supporting Aston s 2020 Vision Contents Background Page 4 Vision Page 4 Purpose Pages 4-5 Human Resources and Organisational Development: Outcomes

More information

Social and Environmental Impacts

Social and Environmental Impacts Cover Story B Y M ARC J. EPSTEIN On Main Street, consumers have been focusing on two compelling financial and social issues. On the financial side, the price of oil has reached an alltime high, and its

More information

State of Sustainable Business Survey October 2013

State of Sustainable Business Survey October 2013 State of Sustainable Business Survey 2013 October 2013 About BSR BSR works with its global network of more than 250 member companies to build a just and sustainable world. From its offices in Asia, Europe,

More information

Sales Compensation How to Retain Young High Potentials and Motivate Top Performers

Sales Compensation How to Retain Young High Potentials and Motivate Top Performers Sales Compensation How to Retain Young High Potentials and Motivate Top Performers September 21 st, 2017 Igor Uroic, Principal o) 404.443.5354 c) 404.550.3035 iuroic@alexandergroup.com Joshua Meeks, Director

More information

HOW MUCH DO PERKS MATTER? Do elaborate workplace incentives help retain top talent?

HOW MUCH DO PERKS MATTER? Do elaborate workplace incentives help retain top talent? HOW MUCH DO PERKS MATTER? Do elaborate workplace incentives help retain top talent? Table Of Contents 3 Introduction 4 Executive Summary 5 The Current State of Workplace Incentives 7 Employees Want Flexible

More information

With Jim Stroud, Senior Director at Randstad Sourceright HOW TO USE COMPANY CULTURE TO ATTRACT PASSIVE CANDIDATES

With Jim Stroud, Senior Director at Randstad Sourceright HOW TO USE COMPANY CULTURE TO ATTRACT PASSIVE CANDIDATES With Jim Stroud, Senior Director at Randstad Sourceright HOW TO USE COMPANY CULTURE TO ATTRACT PASSIVE CANDIDATES WHAT YOU LL LEARN: 1 2 3 Understand why company culture is rising in importance for tech

More information

INTERNATIONAL JOURNAL OF MANAGEMENT (IJM)

INTERNATIONAL JOURNAL OF MANAGEMENT (IJM) INTERNATIONAL JOURNAL OF MANAGEMENT (IJM) International Journal of Management (IJM), ISSN 0976 6502(Print), ISSN 0976 ISSN 0976 6367(Print) ISSN 0976 6375(Online) IJM Volume 3, Issue 2, May- August (2012),

More information

2017 Recruiter Sentiment Study

2017 Recruiter Sentiment Study 2017 Recruiter Sentiment Study with Insights from and Candidates Conducted by The Martec Group MRINetwork.com/Recruiter-Sentiment-Study CONTENTS SURVEY HIGHLIGHTS 3 JOB OPENINGS TODAY What is Causing Job

More information

Transforming Learning into a Strategic Business Enabler:

Transforming Learning into a Strategic Business Enabler: State of the Industry Study Transforming Learning into a Strategic Business Enabler: What does it mean for learning to be a strategic enabler for the business? Submitted by: HCM Advisory Group Sponsored

More information

Make money, save money and manage risk

Make money, save money and manage risk Make money, save money and manage risk The benefits of well-designed environment, health, safety and sustainability programs EHS and sustainability The opportunities and risks associated with environment,

More information

Improving Your Business Through Values

Improving Your Business Through Values August 2008 Improving Your Business Through Values Creating a Competitive Advantage There are four critical issues preoccupying the boardrooms of both large and small companies around the world in the

More information

7 More Habits of Highly Effective MSPs

7 More Habits of Highly Effective MSPs EBOOK 7 More Habits of Highly Effective MSPs Field-proven strategies for optimising growth and margin Our 7 Habits of Highly Effective MSPs ebook was so popular that we ve decided to revisit the concept

More information

Your Guide + Workbook to. Developing Employees Into Leaders

Your Guide + Workbook to. Developing Employees Into Leaders Your Guide + Workbook to Developing Employees Into Leaders ONLY 13% of companies say they do an excellent job developing leaders at all levels. Yikes. The most successful companies don t recruit leaders.

More information

A better tomorrow for everyone

A better tomorrow for everyone A better tomorrow for everyone It s part of what we do every day. A better tomorrow for everyone 02 Contents 03 Three issues close to our heart We re building a better tomorrow for everyone 07 Hunger 10

More information

Designing High Performance Organizations. Edward E. Lawler III

Designing High Performance Organizations. Edward E. Lawler III Designing High Performance Organizations Edward E. Lawler III Center for Effective Organizations Marshall School of Business University of Southern California 1 Abstract The importance of building high

More information

Financial advisor compensation. The changing approach to advisor incentives

Financial advisor compensation. The changing approach to advisor incentives Financial advisor compensation The changing approach to advisor incentives The wealth management (WM) industry is facing a strategic shift in how it approaches compensation. As the independent registered

More information

NETWORKS FIVE-STAR NETWORKS

NETWORKS FIVE-STAR NETWORKS FEATURES INSURANCE BUSINESS FIVE STAR Networks 2016 NETWORKS INSURANCE BUSINESS FIVE STAR Networks 2016 Insurance Business America asked thousands of producers to rate how their networks are performing

More information

Data, Analytics and Your Audit

Data, Analytics and Your Audit Data, Analytics and Your Audit What Financial Executives Need to Know By Roger O Donnell Partner, KPMG LLP Reprinted by permission from Financial Executive kpmg.com audit Perhaps no business trend has

More information

Through the Pipeline:

Through the Pipeline: Through the Pipeline: Solving the Leadership Shortage with Leadership Pipelines TalentManagement360 gives you in- depth analysis of recruitment, retention, performance, compensation, learning, coaching,

More information

Human Resources Statistics

Human Resources Statistics Human Resources Statistics Almost overnight it seemed like we went from a manageable amount of HR research to an absolute flood of information. Don t get me wrong, we aren t complaining, we just empathize

More information

The ROI of talent management

The ROI of talent management How to attract, train, and retain the best talent in higher education. The ROI of talent management Three steps with big payoffs Contents Introduction 1: Attraction is everything 2: What they don t know

More information

Measuring and communicating success

Measuring and communicating success Government and the 19th Annual Global CEO Survey / 2016 Redefining success in a changing world Measuring and communicating success www.pwc.com/ceosurvey Contents Measuring and communicating success 04

More information

CSR in der Praxis - Die Rolle des United Nations Global Compact

CSR in der Praxis - Die Rolle des United Nations Global Compact CSR in der Praxis - Die Rolle des United Nations Global Compact Dr. Andreas Rasche Assistant Professor for Organization Studies University of the German Federal Armed Forces, Hamburg Consultant to the

More information

THE CFO OF THE FUTURE

THE CFO OF THE FUTURE THE CFO OF THE FUTURE Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.

More information

The Attraction, Retention and Advancement of Women Leaders:

The Attraction, Retention and Advancement of Women Leaders: The Attraction, Retention and Advancement of Women Leaders: STRATEGIES FOR ORGANIZATIONAL SUSTAINABILITY July 2013 ATTRACTION, RETENTION AND ADVANCEMENT OF WOMEN 01 AUTHOR: Mary L. Bennett, MLBennett Consulting

More information