Microsoft Readiness Framework. UIO/IFI, Geir Amsjø

Transcription

1 Microsoft Readiness Framework UIO/IFI, Geir Amsjø

2 Overview of Enterprise Services Frameworks Ongoing Project Microsoft Operations Framework Release Ready Microsoft Solutions Framework Service Level Delivered Organization Ready Business/IT Plans Aligned Microsoft Readiness Framework Technology Business 2

3 Overview of Enterprise Services Frameworks! Each of the three Enterprise Services frameworks is targeted at different, but integral phases in the life cycle of providing world-class information technology to the enterprise 3

4 The Goals of ESF and! Drive process improvements! Higher software quality! Lower development and maintenance costs! Shorter time to market! Increased predictability and controllability of software products and processes 4

5 Key Concepts of Readiness! In the context of Microsoft Readiness Framework, readiness means the state achieved by either an individual or an organization as a result of activities geared toward getting ready for new technology, including getting ready to plan, build, manage or operate that technology.! Organizational readiness! Individual readiness (knowledge/skills) 5

6 Organizational Readiness! Leadership! Culture! Process! Skills! Hardware! Software 6

7 Principles of! Business/IT/organizational alignment! Iterative life cycle with a commitment to continuous process improvement! Planning (readiness must be considered early in project planning)! Best Practices! Measurements 7

8 Principles of (more)! Customer focus! Management commitment/ executive sponsorship! Managing change (crucial to the success) 8

9 Process Model Starting State: Business/IT Plans Aligned Are you done? Readiness Review Evaluate Organization Ready Plan What you want Capabilities & Competencies Competency Map How to get there Change Gap Analysis Assess What you have 9

10 Process Model! 4 integrated Phases and 4 Milestones! Covers both organizational and individual activities! Continuos improvements through iterative life cycle improvements spirals 10

11 Process Model (changing) Current Employee Behaviors Communications Education & Training Roles & Responsibilities Skill/Knowledge Transfer Rewards & Recognition Future Employee Behaviors Closing the gap between current and future state 11

12 Team Model Executive Sponsor Content Logistics Management Business Management IT Management Training Management Program Management of Change Communication Individual Assessor Organizational Assessor 12

13 Quality Goals of an Effective Team! Never lose sight of the goal (successful technology adoption).! Focus attention on both external and internal customer satisfaction.! Emphasize process improvement as part of everyone s job! Strive for individual readiness.! Strive for organizational readiness 13

14 Team Model, Executive Sponsor! Sponsor and advocate for change! Commitment and support and communication to the organization! Ensure that the resources appropriate to supporting the process/project are involved! Evangelize the vision and common goals throughout the organization 14

15 Team Model, Business Management! Act as the product manager for the project and process! Define the mission, objectives and needs! Align business goals, IT goals and organizational competencies 15

16 Team Model, IT Management! Identify the appropriate actions to be taken and secure agreement from business management! Set overall IT priorities and act as a change management 16

17 Team Model, Organizational assessor! Create gap analysis! Verify and document the requirements that have been met and those that have not 17

18 Team Model, Individual assessor! For individual assessment! create gap analysis 18

19 Team Model, Program Management of Change! Deliver the project on time, within budget and to specification! Identify the risks in the project and mange them through contingency planning! Monitor the progress of the project toward the goal 19

20 Team Model, Training Management! Review the results of the individual assessments to determine appropriate learning plans! Manage training events for the learners! Monitor individual development plans as appropriate 20

21 Content logistics management! Act as a team advocate to the development teams! Plan an mange the logistics of the change plans that are deployed within the organization 21