STANDARDIZED EVALUATION GUIDELINES

Transcription

1 STANDARDIZED EVALUATION GUIDELINES The following "1," "4," and "7" scale value definitions are to be used when rating a trainee in each of the performance categories. The categories [Unacceptable, Acceptable, and Superior] build upon one another (i.e., a score in the Superior range requires compliance with all guidelines illustrated in the Acceptable range). It is through the use of these guidelines that program standardization and rating consistency is achieved. 1. PERSONAL APPEARANCE GUIDELINES: Evaluates physical appearance, dress, and demeanor. (1) Unacceptable: Dirty shoes and wrinkled uniform. Uniform fits poorly or is improperly worn. Hair un-groomed and/or in violation of department regulations. Equipment is missing, dirty, or inoperative. Offensive body odor and breath. (4) Acceptable: Uniform neat and clean. Uniform fits and is worn properly; equipment is clean and operative. Hair worn within regulations, shoes shined, and displays satisfactory appearance and demeanor. (7) Superior: Uniform neat, clean and pressed. Shoes are shined. Displays commanding appearance and demeanor. 2. ACCEPTANCE OF FEEDBACK: Evaluates the way the trainee accepts criticism/feedback and how that feedback is used to further the learning process and improve performance. (1) Unacceptable: Rationalizes mistakes, denies errors were made, is argumentative, refuses to (or does not attempt to) make corrections. Considers feedback as a personal attack. (4) Acceptable: Accepts feedback in a positive manner and applies it to improve performance and further learning. Does not argue or blame others for errors. (7) Superior: Actively solicits feedback in order to further learning and improve performance, and applies that feedback in the performance of assigned duties. Standardized Evaluation Guidelines 1/01 Page 1

2 3. ATTITUDE TOWARD WORK: Evaluates how the trainee views new career in terms of personal motivation, goals and acceptance of the responsibilities of the job. (1) Unacceptable: Sees career only as a job, uses job to boast ego, abuses authority, demonstrates little dedication to the principles of the profession. (4) Acceptable: Demonstrates an active interest in new career. (7) Superior: Actively solicits assistance from others to increase professional knowledge and improve skills. Demonstrates concern for the fair and equitable treatment of youths in terms of professional responsibilities. 4. KNOWLEDGE OF PROGRAM SERVICES MANUAL & FACILITY/PROGRAM OPERATING PROCEDURES: Evaluates trainee's knowledge of the program services manual and Facility/Program Operating Procedures and his or her ability to apply this knowledge under testing and actual conditions. (1) Unacceptable: Does not know the basic sections of the program services manual or operating procedures; makes mistakes relative to the manual and procedures or does not recognize violations of the manual or procedures when confronted with them. (4) Acceptable: Recognizes common violations; familiar with the program services manual and operating procedures. (7) Superior: Exceptional working knowledge of the program services manual and operating procedures; immediately recognizes violations and takes appropriate actions. Page 2 Standardized Evaluation Guidelines 1/01

3 5. KNOWLEDGE OF SAFETY & EMERGENCY PLANS: Evaluates trainee's knowledge of safety and emergency plans. (1) Unacceptable: Has a limited knowledge of the safety and emergency plans and fire safety procedures. (4) Acceptable: Has a basic working knowledge of the safety and emergency plans and fire safety procedures. Follows the procedures correctly and in a calm manner. Responds quickly when an alarm sounds or a code is announced. (7) Superior: Has an outstanding knowledge of the safety and emergency plans and fire safety in general. Identifies fire and safety hazards within the facility and takes appropriate actions. 6. REPORT WRITING ORGANIZATION / DETAILS / APPROPRIATE TIME USED: Evaluates the trainee's ability to prepare department reports and logbook entries that accurately reflect situations in a detailed, organized and timely manner. (1) Unacceptable: Unable to organize information and reduce it to writing; leaves out pertinent details in the report or logbook entries; reports and entries are inaccurate. Requires an excessive amount of time to complete. (4) Acceptable: Completes reports and logbook entries, organizes information in a logical manner; reports and entries contain the required information and details. Completes reports and logbook entries within a reasonable amount of time. (7) Superior: Reports and logbook entries are a complete and detailed accounting of events from beginning to end, written and organized so any reader understands what occurred. Completes reports in a timely manner. Standardized Evaluation Guidelines 1/01 Page 3

4 7. REPORT WRITING GRAMMAR / SPELLING / NEATNESS: Evaluates the trainee's ability to use proper English by following standard rules for grammar and spelling, and to write neatly and legibly. (1) Unacceptable: Reports are illegible; reports contain excessive number of misspelled words; sentence structure or word usage is improper or incomplete. (4) Acceptable: Reports are legible and grammar is at an acceptable level. Spelling is acceptable and errors are rare. Errors, if present, do not impair the understanding of the report. (7) Superior: Reports are very neat and legible; contain no spelling or grammatical errors. Mistakes, if present, are corrected per established policy and procedure. 8. FIELD PERFORMANCE NON-STRESS CONDITIONS: Evaluates the trainee's ability to perform routine, non-stress tasks. (1) Unacceptable: When confronted with a routine task, becomes confused and disoriented. Does not / cannot complete tasks. Takes wrong course of action. (4) Acceptable: Properly assesses routine situations, determines and takes appropriate action. (7) Superior: Properly assesses situations including unusual or complex ones; determines and takes appropriate course of action in an effective and timely manner. 9. RADIO APPROPRIATE USE & CLARITY: Evaluates the trainee's ability to use the radio in accordance with departmental and facility policies and procedures. (1) Unacceptable: Violates policy and regulations concerning use of the radio; does not follow procedures or follows wrong procedure; does not understand or use proper codes or language. (4) Acceptable: Follows policy and procedures; has good working knowledge of radio language. (7) Superior: Demonstrates superior working knowledge of proper codes and language. Page 4 Standardized Evaluation Guidelines 1/01

5 10. YOUTH SEARCH PROCEDURES PROPER APPLICATION / TECHNIQUES: Evaluates whether the trainee knows and demonstrates the techniques of searching youth and can identify when a youth must be searched. (1) Unacceptable: Has limited knowledge of policy/procedures of searching youth. Cannot identify the various searches; cannot properly demonstrate the technique for searching youths; demonstrates reluctance during searches. (4) Acceptable: Has a good working knowledge of policies and procedures of searching youth including knowledge of when a youth must be searched. Can conduct the various types of searches while maintaining appropriate and professional rapport with the youth being searched. Demonstrates the proper techniques for searching, and conducts frisk and strip searches in a thorough manner. (7) Superior: Consistently demonstrates thorough searching techniques. Has excellent knowledge of policies and procedures pertaining to searching youth; searches in a way that does not offend the youth. 11. POPULATION COUNT PROCEDURES: Evaluates the trainee's ability to conduct population count. (1) Unacceptable: Has a limited knowledge of population count procedures. Cannot take a population count or incorrectly takes a count, under normal conditions. (4) Acceptable: Has a good working knowledge of population count procedures; is able to take population counts under normal conditions without errors. Consistently has an accurate count of the youth under his/her supervision. (7) Superior: Has an outstanding knowledge of population count procedures. Can correctly take population counts under even the most stressful situations. Standardized Evaluation Guidelines 1/01 Page 5

6 12. GENERAL SUPERVISION OF YOUTH: Evaluates the trainee's ability to supervise youths under the three basic principles of supervision: setting expectations, maintaining security and positioning. (1) Unacceptable: Is incapable or unwilling to tell youth what to do; shows favoritism to certain youth; is unaware of the rules governing youth supervision. (4) Acceptable: Is capable of directing the behavior of youth to insure compliance with facility rules. Is unbiased and professional in enforcing the rules governing youth supervision. Is properly positioned at all times while supervising youth. (7) Superior: Has control of youth at all times. Is focused on issues related to security. Sets high expectations of youth and their behavior and consistently follows through in addressing non-compliant behavior. Is firm, fair, and consistent in enforcing facility rules. 13. BUILDING / PERIMETER SEARCHES: Evaluates the trainee's ability to safely and accurately perform building/ perimeter searches. (1) Unacceptable: Violates policy and procedures governing building/perimeter searches. Cannot recognize and identify contraband and/or suspicious activity and take the appropriate actions when conducting building and/or perimeter searches. (4) Acceptable: Follows policy and procedure while conducting building/perimeter searches; recognizes and identifies suspicious activity and acts upon it when conducting building/perimeter searches. (7) Superior: Has an outstanding knowledge of the policies outlining building/perimeter searches; identifies how contraband and suspicious findings or activities may jeopardize security; consistently documents and take appropriate actions on all findings related to contraband; associates suspicious activities with the potential for an escape attempt and reacts appropriately. Page 6 Standardized Evaluation Guidelines 1/01

7 14. ROOM SEARCHES: Evaluates the trainee's ability to perform room searches in a safe and efficient manner. (1) Unacceptable: Cannot properly demonstrate techniques for searching a room. Has no knowledge of the procedures governing room search and/or violates same. (4) Acceptable: Properly demonstrates the techniques for searching a room; has a good working knowledge of the procedures governing room searches. (7) Superior: Demonstrates detailed and thorough room search techniques and can find contraband or identify suspicious activity only the most experienced officer would normally find; accurately conveys to others the critical nature of room searches as they relate to safety and security. 15. MECHANICAL RESTRAINTS PROPER USE / APPLICATION: Evaluates the trainee's ability to recognize the need and use of all the DJJ approved restraints. (1) Unacceptable: Has limited knowledge of the policies and procedures governing the use of restraints; cannot identify the various restraints used by DJJ; cannot apply the restraints properly or needs assistance and fails to use proper key control regarding restraint keys. (4) Acceptable: Has a basic knowledge of the policies and procedures governing the use of restraints. Can identify all restraints utilized within DJJ and demonstrates their proper application in both actual and simulated situations. Maintains control of restraint key. (7) Superior: Has an excellent knowledge of the policies and procedures governing the use of restraints. Consistently demonstrates the proper use of restraints; demonstrates the ability to apply restraints in a timely manner during stressful situations. Standardized Evaluation Guidelines 1/01 Page 7

8 16. FIELD PERFORMANCE STRESS CONDITIONS: Evaluates the trainee's ability to perform under moderate and high stress conditions. (1) Unacceptable: Becomes emotional, panic-stricken, cannot function properly, loses temper and overreacts. (4) Acceptable: Exhibits calm and controlled attitude; does not overreact to allow his/her own actions to further deteriorate the situation. (7) Superior: Maintains calm and self-control in even the most extreme situations. Determines best course of action and takes it. Quickly restores control in the situation and takes control. 17. OFFICER SAFETY: Evaluates the trainee's ability to perform tasks without injuring self or others or exposing self or others to unnecessary danger / risk regarding youth. (1) Unacceptable: Violates officer safety principles listed below. Additionally, fails to maintain officer safety while handling youths. For example: a. Fails to keep strong hand free during confrontations. b. Stands directly in front of a youth. c. Fails to control youth movement. d. Fails to keep youth in sight. e. Fails to conduct proper youth searches. f. Is not familiar with proper Protective Action Response (PAR) techniques. (4) Acceptable: Does not violate any of the safety principles listed above. Follows all safety procedures; is alert to changing situations and contributes to preventing opportunities for danger to develop. (7) Superior: Has outstanding knowledge and skills on all safety procedures. Foresees potential danger and eliminates or controls it; maintains position of advantage in even the most demanding situations. Page 8 Standardized Evaluation Guidelines 1/01

9 18. SITUATION MANAGEMENT VOICE: Evaluates the trainee's ability to gain and maintain control of situations through verbal commands and instruction. (Applies to everyday situations, not just confrontations.) (1) Unacceptable: Speaks too softly or timidly, speaks too loudly, confuses or angers youth by what is said and/or how it is said. Fails to speak when appropriate. (4) Acceptable: Speaks with authority in a calm and clear voice. Uses proper selection of words and has knowledge of when and how to use them. (7) Superior: Completely controls all situations with excellent voice, tone, and word selection and bearing. Uses verbal commands to restore order even in the most trying situations. 19. SITUATION MANAGEMENT PHYSICAL: Evaluates the trainee's ability to use body proximity and/or the proper level of restraint for the given situation. (Applies to everyday situations, not just confrontations.) (1) Unacceptable: Fails to control the movement of the youth through positioning. Uses too much or too little physical restraint for the situation; is physically unable to maintain control of situations; has difficulty dealing with strenuous physical activity. (4) Acceptable: Obtains and maintains control through the proper use of physical restraint; positioning is properly reactive to the movements of the youth. (7) Superior: Excellent proficiency in the use of physical restraint; utilizes and demonstrates the proper amount of restraint to control situations; anticipates the movements of the youth and reacts accordingly to control the situation. Standardized Evaluation Guidelines 1/01 Page 9

10 20. PROBLEM SOLVING / DECISION MAKING: Evaluates the trainee s ability to reason out problems and relate it to what he/she was taught. Evaluates the trainee s ability to foresee problems & arrive at solutions. (1) Unacceptable: Acts without thought, or is indecisive. Relies on others to make his/her decision. (4) Acceptable: Is able to reason out problems and relate it to what he/she was taught. Has good perception and ability to make his/her own decisions. (7) Superior: Excellent perception in foreseeing problems and is proactive in determining solutions; demonstrates the ability to arrive at appropriate solutions to problems. 21. INTERACTION WITH YOUTH: Evaluates the trainee's ability to relate to youth in a professional setting. (1) Unacceptable: Demonstrates undisciplined or emotional behavior; prejudiced behavior; performs favors for youths; joins in on youth group activities when not appropriate; is untruthful to youths; criticizes DJJ policies and procedures to or in the presence of youth; violates youth confidentiality guidelines. (4) Acceptable: Establishes rapport with youth; does not show favoritism; uses appropriate language; demonstrates leadership abilities; requires youth to address him/her by last name; helps the youth whenever possible; encourages youth and reinforces their appropriate behaviors. (7) Superior: Is cognizant of youths' personal problems and can respond to youths appropriately and professionally; communicates in a truthful, unbiased manner; discusses topics that are within the job s expectations; stays calm in stressful situations; demonstrates leadership abilities and is always an excellent role model; expects and seeks the truth. Page 10 Standardized Evaluation Guidelines 1/01

11 22. INTERACTION WITH GENERAL PUBLIC / FELLOW OFFICERS: Evaluates the trainee's ability to relate to the general public and fellow officers. (1) Unacceptable: Abrupt, belligerent, overbearing, arrogant, and uncommunicative. Overlooks or avoids "service" aspect of the job; introverted, insensitive and/or uncaring. Considers himself/herself superior to other trainees, gossips about other officers to belittle others to play one against the other. (4) Acceptable: Courteous, friendly and empathic. Communicates in a professional manner; is service oriented. Good peer relationships and is accepted as a group member. (7) Superior: Is very at ease with the general public; quickly establishes rapport and leaves people feeling the employee was interested in assisting them; is objective in all contacts. Peer group leader; actively assists other trainees; has excellent rapport with all other officers; displays empathy toward all employees. Standardized Evaluation Guidelines 1/01 Page 11