A small investment that pays big ROI REPORT
|
|
- Horace Hodge
- 5 years ago
- Views:
Transcription
1 2016 A small investment that pays big ROI REPORT
2 Report highlights In 2015, Pluralsight partnered with CEB, Inc. for an independent survey to evaluate the effectiveness of its training. Nearly 2,000 people participated. Key findings include: The cost of one Pluralsight license has a 4.33X return on investment. 83% of subscribers say Pluralsight has improved the quality of their work, while 64% report an increase in work satisfaction. The average subscriber saves 1.6 hours per week and 72 hours per year resulting in a 3.6% increase in productivity. 88% of employees prefer always-available, online training to classroom-based training. report highlights 2
3 BUSINESS RESULTS 81 % 77 % Access to Pluralsight s online training gets real results The big question when evaluating training options is, will this have a positive impact on business growth, skillsets or retention? More than 4 out of 5 users reported an improvement in their job performance. Plan administrators reported a similar improvement across entire teams. Pluralsight has improved my job performance Pluralsight has improved the performance of my team The most important features When asked which of Pluralsight s features were most valuable, a significant number of subscribers chose the depth of content and expertise of the instructors. Overall, 83% answered that the quality of the content was most important. Quality of content Depth of course offerings Instructor expertise 83 % 65 % 52 % real results important features 3
4 With 24/7 training, subscribers use it when they need it Organizations provide Pluralsight training so employees have access during work hours to learn new skills and find answers to problems. Interestingly, Pluralsight subscribers actually access the training outside of work more often than at work, and 40% even access Pluralsight during breaks or downtime at the office. This suggests that employers get an additional benefit, as employees learn new skills on their own time. 80 % 88 % 25 % During work Outside work hours During commute/travel 24/7 training 4
5 Employees prefer learning options that deliver immediate answers When questions or challenges arise on a project, tech pros need to find or create the right solutions immediately. So it s no surprise that these employees prefer on-demand learning by a wide margin over classroom-based training, which can also help people skill up but doesn t provide a just-in-time solution for problem solving. Pluralsight training is immediately applicable 84% of Pluralsight users report that they use the skills they learn with Pluralsight within six weeks (55% use their new skills within the first week). The other 15% expect to be able to use their new skills at some point further into the future. WHICH TRAINING HELPS YOU MORE IN YOUR DAY-TO-DAY WORK? I AM ABLE TO APPLY WHAT I LEARN FROM PLURALSIGHT WITHIN: 1 week 55% 88% On-demand online learning 12% Classroombased learning ONLINE VS. CLASSROOM- BASED LEARNING 2-4 weeks 5-6 weeks 6% 23% Expect to apply in the future 15% learning options immediately applicable 5
6 How Pluralsight compares to other training options Today, organizations have a wide variety of training options. CEB asked how the quality of Pluralsight compares to other popular options. 71% of users reported that Pluralsight training is better than classroom training, while 86% reported Pluralsight is better than other online training. CLASSROOM TRAINING YOUR TEAM HAS TAKEN ONLINE TRAINING YOUR TEAM HAS TAKEN 71 % Significantly better than most Slightly better than most 86 % Similar to most how pluralsight compares 6
7 49% 41% 27% 18% 17% LEARNING RESOURCES Classroom Training Books Other online learning Internal training Conferences The training most often replaced by Pluralsight Although the cost of giving employees Pluralsight is low compared to other training options, the reality of business today is that spending for new tools often requires reduced spending on something else. We asked if organizations replaced another solution with Pluralsight. 69% of organizations report that it replaced at least one other option. Almost half of respondents said Pluralsight replaced classroom training, while another 17% reported it replaced conferences. An effective tool for growing skills and learning new technologies We asked users how Pluralsight has impacted their careers. Nearly 9 out of 10 reported learning a new skill they needed for work. 1 out of 4 reported receiving a promotion or new job thanks to what they learned from Pluralsight. learning resources learning new techniques 7
8 Why organizations choose Pluralsight over other options When asked about the reasons for subscribing to Pluralsight, 75% of users say the quality of the training was the driving factor. The depth of training subjects, cost savings, and 24/7 access were also key factors. KEY FACTORS IN CHOOSING PLURALSIGHT OVER OTHERS: Quality ofccontent Depth of course offerings 69% 75% Affordability 62% 24/7 access to training 58% Requested by employee(s) 33% Credibility of instructors 27% why organizations choose pluralsight 8
9 An impact across the entire organization Pluralsight provides training designed specifically for software developers, information technologists and creative employees. We asked each group several questions designed to measure the impact of Pluralsight on their business function. Highlights include: 93% of developers and 86% of IT employees report Pluralsight helps them stay up to date with technology. 84% of developers report an improvement in the quality of their code. 92% of creative employees said it has helped them master new software, while 86% said it helped improve the quality of their work. Comprehensive training is an important retention tool Hiring and retaining the best employees is critical to business success landing top talent has become more competitive than ever. 85% of employees with access to Pluralsight report a strong link between the investment in their careers and their loyalty to their employer. organization impact comprehensive training 9
10 Powerful results across the business PLURALSIGHT HAS A SIGNIFICANT IMPACT ON: Improving access to training and making it available across the organization has several benefits. This is where Pluralsight users report the most significant impact on their work. Increasing quality of my work Increasing my work satisfaction 83 % 64 % Increasing speed of my work 56 % Troubleshooting more efficiently 53 % Decreasing errors/error rates 34 % Shortening project timelines 28 % Decreasing costs for me/my team 25 % impact on business 10
11 THE AVERAGE SUBSCRIBER SAVES: Access to Pluralsight delivers big productivity gains 72 hrs per year The average subscriber saves 1.6 hours per week (72 hours per year). Assuming a 45-hour work week, this results in a 3.6% increase in productivity. Better still, productivity went up even farther the more an employee accessed Pluralsight. Those who spent 10+ hours a month reported a 115% increase in time savings over those who spent 2 hours or less. OVERALL RETURN ON INVESTMENT IS: Pluralsight delivers a 4x return on investment We asked organizations to calculate a return on investment for their Pluralsight subscriptions. They considered productivity increases, job satisfaction, decreasing the need for outside consultants and reducing costs, among other things. In total, plan administrators reported an average return on investment of When they added 4.33x w/ time savings the value of the time savings, the overall return on investment productivity gains return on investment 11
12 Make training your competitive advantage. Keep your developers and technical staff on top of the latest technology with affordable online training they can turn to whenever and wherever they need it. Pluralsight gives your team access to: Ready to seize your competitive advantage? Contact us: ,500+ IT, developer and creative online courses with new ones added daily Up-to-date, original content authored by industry experts On-demand training so employees can watch and learn wherever they are, when it s convenient and on any device Management portal and reporting to monitor progress
How Workplace Training Drives Success. Overcome skill gaps and achieve business goals with training from Global Knowledge
How Workplace Training Drives Success Overcome skill gaps and achieve business goals with training from Global Knowledge Introduction In the age of digital transformation, many companies are losing ground
More informationOnboarding vs Orientation: Going beyond the Paperwork
Onboarding vs Orientation: Going beyond the Paperwork Table of Contents Introduction 3 Organizational Roadblocks 4 1. UTILIZE NEW HIRE PORTALS TO SPEED UP THE TIME TO PRODUCTIVITY 7 Centralize All Hiring
More informationCOPIER CHANNEL SALES MANAGERS PARTICIPATED IN OUR 2018 SURVEY
Copier Channel sales managers are working more hours, supervising more people and earning slightly more compensation than last year. In our 2018 salary survey, 57 percent of sales managers who took the
More informationTransforming Learning into a Strategic Business Enabler:
State of the Industry Study Transforming Learning into a Strategic Business Enabler: What does it mean for learning to be a strategic enabler for the business? Submitted by: HCM Advisory Group Sponsored
More information2017 BUSINESSOLVER WORKPLACE EMPATHY MONITOR EXECUTIVE SUMMARY
2017 BUSINESSOLVER WORKPLACE EMPATHY MONITOR EXECUTIVE SUMMARY The Solution to America s $600 Billion Productivity Drain May 2017 INTRODUCTION All it takes is a quick look at current news headlines to
More informationTRAINING AND PROFESSIONAL DEVELOPMENT INSIGHTS FROM MANAGING THE MULTI-GENERATIONAL WORKFORCE
RESEARCH BRIEF TRAINING AND PROFESSIONAL DEVELOPMENT INSIGHTS FROM MANAGING THE MULTI-GENERATIONAL WORKFORCE April 2018 Ongoing education and training is an essential ingredient in today s ever-changing
More informationReasons Why Employee Referrals Matter to Small to Mid-sized Businesses
Reasons Why Employee Referrals Matter to Small to Mid-sized Businesses CLICK BELOW TO LEARN MORE ON WHY REFERRALS MATTER: INTRODUCTION One of the toughest challenges small to mid-sized businesses (SMBs)
More informationHow to Sell Learning to the C-Suite
Udemy for Business How to Sell Learning to the C-Suite August 29 10:00am PST Speakers Paula Spears Senior Director of Global Talent Management & Employee Development Cylance Brent Boeckman CEO and Founder
More informationComprehensive support designed to drive key outcomes
Comprehensive support designed to drive key outcomes It s time for support that covers your entire business Microsoft Unified Support fundamentally changes your support experience to provide greater value
More information6 Things to Ask Your Insurance Broker Before Renewing
6 Things to Ask Your Insurance Broker Before Renewing W ith renewal season just around the corner, you may be thinking about your company s health and benefits strategy and let s just say it, you re probably
More informationThe Impact of Device Choice
SURVEY The Impact of Device Choice ON T HE Employee Experience INTRODUCTION When it comes to attracting and retaining top talent in the enterprise, the landscape is more competitive than ever. And with
More informationA FRESH FOCUS ON FIXED OPS IS PAYING OFF 2018 SERVICE INDUSTRY STUDY
A FRESH FOCUS ON FIXED OPS IS PAYING OFF 2018 SERVICE INDUSTRY STUDY Vehicle sales are now contributing less to dealership profi t and fi xed ops is contributing more. Today, fi xed ops comprises 49% of
More informationASSESSMENTS FOR TALENT DEVELOPMENT: MYTHS VS REALITIES
ASSESSMENTS FOR TALENT DEVELOPMENT: MYTHS VS REALITIES Introduction It s widely accepted that assessments add value during talent acquisition and hiring practices, with as many as 86% of organizations
More informationJustifying Elearning: Online courses for employees with practical cases of leading US companies. ROI and Key Metrics
Justifying Elearning: Online courses for employees with practical cases of leading US companies ROI and Key Metrics WHY CALCULATE ROI? Elearning specialists constantly face a lot of why questions: Why
More informationInsights On Video Interviewing
Insights On Video Interviewing Written by David Creelman Sponsored by videointerview_whitepaper_hirevue_060616.indd Introduction There s no doubt that video interviewing is fascinating, but is it a technology
More informationUnleashing Intrinsic Loyalty in Your Team
Unleashing Intrinsic Loyalty in Your Team HR Indiana August 22, 2018 GlobalGiving is the largest global crowdfunding community connecting nonprofits, donors, and companies across the globe. We make it
More information4 Ways Your HCM Technology Should Enhance Your Onboarding Processes HRDIVE.COM PLAYBOOK
4 Ways Your HCM Technology Should Enhance Your Onboarding Processes HRDIVE.COM PLAYBOOK When you signed on with your first Human Capital Management (HCM) system, the short-term benefits were clear. Your
More informationAN INNOVATIVE 7-STEP ATTAINMENT STRATEGY FOR MARKETING LEADERS IN THE UK
AN INNOVATIVE 7-STEP ATTAINMENT STRATEGY FOR MARKETING LEADERS IN THE UK "Insanity is doing the same thing over and over and expecting a different result" - ALBERT EINSTEIN JGA RECRUITMENT have mapped
More informationCOACHING I 5. BUSINESS MANAGEMENT COACHING TIPS & STRATEGIES The Influence of the Human Resource Department
COACHING I 5. BUSINESS MANAGEMENT COACHING TIPS & STRATEGIES 5.1. The Influence of the Human Resource Department "There is a great man who makes every man feel small. But the real great man is the man
More informationA new age of benefits engagement. How the workforce s expectations are changing and what employers can proactively do to meet them
A new age of benefits engagement How the workforce s expectations are changing and what employers can proactively do to meet them 2 Why benefits engagement matters Today s workforce is focused on more
More information7 Activities to Effectively Engage New Hires
White Paper 7 Activities to Effectively Engage New Hires The job market has shifted toward candidates, meaning companies will find it increasingly challenging to hire top talent. This is all the more reason
More informationAN INNOVATIVE 7-STEP ATTAINMENT STRATEGY FOR MARKETING LEADERS IN THE UK
AN INNOVATIVE 7-STEP ATTAINMENT STRATEGY FOR MARKETING LEADERS IN THE UK "Insanity is doing the same thing over and over and expecting a different result" - ALBERT EINSTEIN JGA RECRUITMENT have mapped
More informationStrategic HR Analytics
Strategic HR Analytics Alec Levenson Center for Effective Organizations Alexis Fink Intel More data, new methods Intense competition 2 Key issue Are we keeping the lights on or moving the needle strategically?
More information1 Nine ways to be a more effective entrepreneur
1 Nine ways to be a more effective entrepreneur 2 Nine ways to be a more effective entrepreneur OK, SO THIS IS THE SAMPLE. WANT TO GET THE WHOLE THING? And gain access to DHL s library of marketing leading
More informationHow Well is HR Supporting Your Business?
How Well is HR Supporting Your Business? Article written for AmCham Czech Republic s Best Office 2012 Increasing Companies Efficiency. A Czech version of the article was released in the annual publication
More informationReady to Work Long Island. Internship Guide
Ready to Work Long Island Internship Guide Excerpted from Grads of Life - this guide provides a roadmap for your company to develop an internship program. Internships are a great way to build your talent
More information10118NAT Diploma of Social Media Marketing
10118NAT Diploma of Social Media Marketing Get the skills that employers really want. Unrivalled support. Delivered with care. Absolute flexibility. Your way, your terms. Change the world on your terms
More informationHOW TO MEASURE QUALITY OF HIRE
HOW TO MEASURE QUALITY OF HIRE A beginner s guide to building your custom quality of hire (QoH) metric. 2018 Namely, Inc. TABLE OF CONTENTS INTRODUCTION 3 WHAT IS QUALITY OF HIRE 4 WHY TRACK QUALITY OF
More information2013 CHRO Pulse Survey
2013 CHRO Pulse Survey Introduction Korn Ferry s Human Resources Center of Expertise surveyed over 100 Chief Human Resources Officers (CHRO) and human resources leaders from the Korn Ferry database of
More informationLETTERBOX ADVERTISING EXPERTS. Design Print Distribution
LETTERBOX ADVERTISING EXPERTS Design Print Distribution ABOUT US More than 17,263 Australian businesses trust us to deliver. That s why we are the industry leader in letterbox advertising, delivering to
More informationFinding the Right PEO for Your Business
Table of Contents 3 4 5 6 7 Introduction Why Choose a PEO? How Does a PEO Work? Is a PEO Right for Your Business? Finding the Right PEO for Your Business Overview: Instead of spending time on administrative
More information25% 22% 10% 10% 12% Modern IT shops are a mix of on-premises (legacy) applications and cloud applications. 40% use cloud only. 60% use hybrid model
CLOUD INTEGRATION Modern IT shops are a mix of on-premises (legacy) applications and cloud applications Most companies, including SMBs, use two or more software solutions to manage business operations.
More informationIssue #1: Understand why you are doing the deal and how people fit into the overall strategy.
March 2018 HR has a big job to do when two organizations come together, as the success of a deal often depends on how well you address people issues. People issues from culture to total rewards can be
More informationTHE SECRET TO HIGH-PERFORMING DIGITAL CAMPAIGNS A Guide to Audience Targeting
THE SECRET TO HIGH-PERFORMING DIGITAL CAMPAIGNS A Guide to Audience Targeting Oregonian Media Group 2015 For more information: OregonianMediaGroup.com 866-576-1048 1 advertise@oregonian.com IN THIS REPORT
More informationState of Search Marketing Report 2013
Market Data / Supplier Selection / Event Presentations / User Experience Benchmarking / Best Practice / Template Files / Trends & Innovation State of Search Marketing Report 2013 In association with SEMPO
More informationMeasuring the value of Learning and Development activity
Measuring the value of Learning and Development activity Should we do it? Does the measurement drive performance in any way? If so how? What works and what doesn t? Author: Peter Hurst MCIPD ACIB Principal
More informationMaster Infor products. Maximize your potential. Infor Education Brochure
Master Infor products. Maximize your potential. 1 You ve invested in our solutions; empower your users and maximize your results Training is the critical component needed to utilize the full value of your
More informationYour Workday Operating Model The Build Versus Buy Decision
Aon Hewitt Cloud Solutions Your Workday Operating Model The Build Versus Buy Decision Let experience guide you in determining the optimal mix of in house and external support when defining a sustainable
More informationThe True Cost of Employee Onboarding at Dealerships. and How to Reduce It
The True Cost of Employee Onboarding at Dealerships and How to Reduce It Introduction & Table of Contents It should come as no surprise to those in the retail auto industry that the work is hardly finished
More informationIn order to complete this research project, I have utilized books specific to careers and career planning in IT. I also searched the World Wide Web
1 2 The field of information technology is more important today than it has ever been, meaning that the need for IT professionals is also extremely important. For an individual who enjoys any of the various
More informationRESEARCH SPOTLIGHT EXTENDED ENTERPRISE LEARNING
RESEARCH SPOTLIGHT EXTENDED ENTERPRISE LEARNING A Profit Driver for Leading Organizations June 2017 Table of CONTENTS About the Study 3 Extended Learning is In 4 Benefits of Extended Enterprise Learning
More informationDEMOCRATIZING LEARNING AND DEVELOPMENT
DEMOCRATIZING LEARNING AND DEVELOPMENT December 2016 TODD TAUBER VP Product Marketing @toddtauber @degreed ABOUT DEGREED Custom Portals INTERNAL LEARNING & TALENT SYSTEMS + EXTERNAL TRAINING CONTENT +
More informationService and operations managers are meeting the challenges and increased responsibilities of the rapidly evolving IT-based Copier Channel.
Service and operations managers are meeting the challenges and increased responsibilities of the rapidly evolving IT-based Copier Channel. As they implemented a tidal wave of new solutions over the past
More informationAutomation in the Workplace 2017
SMARTSHEET REPORT Automation in the Workplace 2017 Approximately 1,000 U.S. information workers were surveyed on behalf of Smartsheet by Market Cube in June 2017. Respondents were drawn from a diverse
More informationGALLUP S PERSPECTIVE ON. Designing Your Organization s Employee Experience
GALLUP S PERSPECTIVE ON Designing Your Organization s Employee Experience COPYRIGHT STANDARDS This document contains proprietary research, copyrighted and trademarked materials of Gallup, Inc. Accordingly,
More informationSubstitute Solutions Frequently Asked Questions
1307 N. Locust, Denton TX 76201 940-369-0040 Substitute Solutions Frequently Asked Questions 1. Q: What does it mean to "outsource" the substitute program? A: When a district outsources a service, it means
More informationVISIT NATIONALTRAININGCENTER.NET OR CALL US AT FOR MORE INFORMATION
Training 365 is Your Pathway to Success Unlimited Access, 365 Days a Year Training 365 is there when your team needs it. Anytime, anywhere. Training Discounts Discounts on NTC classes and NTC Professional
More informationDriving HR strategy for a future-ready business. How to work smarter, stay compliant and win the war for talent
Driving HR strategy for a future-ready business How to work smarter, stay compliant and win the war for talent HCM is at a crossroads Human Capital Management is on the brink of huge change, and if you
More informationDrive Predictability with Visual Studio Team System 2008
Drive Predictability with Visual Studio Team System 2008 White Paper May 2008 For the latest information, please see www.microsoft.com/teamsystem This is a preliminary document and may be changed substantially
More informationMaking the Move to Office 365. Houston Symphony Moves from Google Mail to Microsoft Office 365
Making the Move to Office 365 Houston Symphony Moves from Google Mail to Microsoft Office 365 Page 1 Case Study: Houston Symphony Orchestra Contents Contents Executive Summary... 2 Business Challenges...
More informationSmart Net Total Care. Realizing the Promise of Automation for Network Support Operations
Smart Net Total Care Realizing the Promise of Automation for Network Support Operations Even as networks become more complex to meet the growing demands of cloud, big data, social media, and mobile initiatives,
More informationEMPLOYER BRANDING SURVEY
EMPLOYER BRANDING SURVEY 2014 31 W. 34th Street, 7th Floor : New York, NY 10001 : P 212.947.1001 : F 800.304.4891 : brandemix.com Brandemix 2014. All Rights Reserved. EMPLOYER BRANDING SURVEY 2014 A brand
More informationBUSINESS INSIGHTS. Making the Transformational Shift to Scrum
BUSINESS INSIGHTS > Making the Transformational Shift to Scrum 1 Meeting Market Demand Transforming an organizational culture to one that embraces and succeeds with that new methodology is essential. Choosing
More informationBUSINESS INSIGHTS > Making the Transformational Shift to Scrum
BUSINESS INSIGHTS > Making the Transformational Shift to Scrum 1 Meeting Market Demand Transforming an organizational culture to one that embraces and succeeds with that new methodology is essential. Choosing
More informationApplicant Tracking Systems: A data-driven guide to making the right choice
Applicant Tracking Systems: A data-driven guide to making the right choice NOVEMBER 2016 Sponsored by Applicant Tracking Systems: A data-driven guide to making the right choice Today s job market is an
More informationPerformance Leader Navigator Individual Feedback Report For: Chris Anderson
For: Chris Anderson Finding your way in today's world of work Copyright ã 2007, 2008 Wilson Learning Worldwide Inc. This report includes ratings from: Self 1 Manager 1 Direct Report 5 Peer 3 Customer 4
More informationI N S P I R I N G M I L L I O N O F D R E A M S
I N S P I R I N G M I L L I O N O F D R E A M S DIGITAL SWABHIMAN Z E R O T R A I N I N G C O S T E D U C A T I O N P L A T F O R M W W W. D I G I T A L S W A B H I M A N. C O M Digital Ad Market to Reach
More informationHow To Learn Higher Paying Skills By Steve Churchill
How To Learn Higher Paying Skills By Steve Churchill Others are soft skills that you can learn in or out of the tech industry, and apply to But some of the best paying jobs in tech are developer jobs.
More informationSmall business Big ambitions
HIRE MARKET SELL LEARN Small business Big ambitions Learning Playbook for SMBs It may feel like the challenge is beyond your resources as a small business. Don t limit your ambitions. You re closer than
More informationTRENDICATORS SURVEY REPORT EMPLOYEES SOUND OFF ON GOAL SETTING & PERFORMANCE FEEDBACK
TRENDICATORS SURVEY REPORT SOUND OFF ON GOAL SETTING & PERFORMANCE FEEDBACK INTRODUCTION More than 60% of all U.S. companies today have processes in place to set individual goals with employees and to
More information(Recruiting Software, That Is)
Surefire Signs You ve Found THE ONE (Recruiting Software, That Is) 1 2016 icims Inc. All Rights Reserved. Finding THE RIGHT MATCH Can Be Tough A savvy recruiter like yourself knows that in today s tough
More informationCOURSE CATALOG. vadoinc.net
COURSE CATALOG 2018 vadoinc.net Welcome Welcome to the Vado 2018 Course Catalog. Vado provides any organization or learner numerous opportunities to build the skills needed to lead and manage others, as
More informationLISTEN UP! THE PEOPLE HAVE SPOKEN! New JDA Survey Reveals the CURE FOR THE STORE THE 2017 CONSUMER SURVEY
LISTEN UP! THE PEOPLE HAVE SPOKEN! New JDA Survey Reveals the CURE FOR THE STORE THE 2017 CONSUMER SURVEY To Stay Competitive, Retailers Must Incentivize Convenient Fulfillment Options While the brick-and-mortar
More informationSUPPORT SERVICES HANDBOOK
SUPPORT SERVICES HANDBOOK Contents Our Commitment to Support... 1 Contact Us... 1 WinEst Software Support Service...... 1 Standard Support vs. Professional Services 1 Support Plan Detail. 2 Support Incidents....
More informationATTRACTING THE RIGHT TALENT MEETING DEMANDS THROUGH THE JOB OFFERING
ATTRACTING THE RIGHT TALENT MEETING DEMANDS THROUGH THE JOB OFFERING ATTRACTING THE RIGHT TALENT ABOUT THE PARTNERS CV-Library CV-Library is a leading UK job board, boasting one of the largest candidate
More informationAchieving More with the Career Framework
Associate s Guide: Achieving More with the Career Framework Achieving More No matter your job, your knowledge, skills and behaviors make an important and often, lasting imprint on the lives of your colleagues,
More informationWhite Paper. Five Universal Truths Jeopardizing Your Technical Support Success Changes That Will Transform Customer Support Experiences and Outcomes
White Paper Five Universal Truths Jeopardizing Your Technical Support Success Changes That Will Transform Customer Support Experiences and Outcomes May 2015 Sykes Enterprises, Incorporated l www.sykes.com
More informationHow Developing Videos for Learning Transformed SoftwareONE s Approach to Corporate Training and Staff Development
3 months = 3,000 views. 1 2 3 40,000 1,400 50 95% of training videos are made with Camtasia. The Global Training & Development Team today: 50 team members 1,400+ training videos 40,000+ views per year
More informationESRI ROADMAP FOR UTILITIES AND TELECOMMUNICATIONS COMPANIES
ESRI ROADMAP FOR UTILITIES AND TELECOMMUNICATIONS COMPANIES Introduction Over the last several years, the ArcGIS has emerged as a true IT platform. According to Phil Simon, the author of the acclaimed
More informationExecutive Coaching Gets Personal
Executive Coaching Gets Personal For release on or after February 28, 2007 The Sherpa Global Coaching Survey Emerging industries operate in a state of flux: new players and processes surface, delivery
More informationFreedom and Flexibility in a World Gone Mobile
Freedom and Flexibility in a World Gone Mobile TABLE OF CONTENTS We re in a Mobile World The Business Benefits The Employee Benefits Building a Community WE RE IN A MOBILE WORLD Welcome to the mobile world,
More informationPostgraduate Diploma in Digital Marketing
Postgraduate Diploma in Digital Marketing ADVANCED 130 HOURS STUDY ONLINE digitalmarketinginstitute.com Validated by the Industry Advisory Council. Including members from Content Postgraduate Diploma in
More informationTURN YOUR POLICY INTO A PLAN. Improve your relocation program by creating a relocation plan for each relocating employee.
TURN YOUR POLICY INTO A PLAN Improve your relocation program by creating a relocation plan for each relocating employee. When you look at relocation options for your organization, you see that most companies,
More informationMarketing Technology s Broken Promises
Marketing Technology s Broken Promises (And How to Get What You Pay For) 1 Marketing technology comes with lots of promises: Just plug it in and press the button. Sit back as those high-quality leads roll
More informationPanther Digital Marketing Reasons Why Businesses are Hiring Digital Marketing Consultants in 2018
15 Reasons why businesses are hiring Digital Marketing 1. Poor Sales Sales numbers for your business are stagnant or below expectations and you re receiving very few or no leads coming through your website.
More informationWorkforce Optimization
T-N-T Series 2017 Workforce Optimization The Holistic Application of Talent Development Multiple Forces At Work The Company Jobs Employees Customers Products HR, Training, & Development Principal #1 If
More informationKRAKOW THE LAND OF CARROTS
KRAKOW THE LAND OF CARROTS Finding the right one to answer the key questions Krakow is recognised as one of the top locations for the Business Services Sector (BSS) in Europe with 40 000 people working
More informationDoctor/pharma relationships: the latest research
Creating connections, improving healthcare Doctor/pharma relationships: the latest research medicine media metamorphosis The huge shift in knowledge sharing has affected how doctors interact with the healthcare
More informationContent Engagement Report
Content Engagement Report Fourth Quarter, 2016 53 % 69 % 18 % Executive Summary The Content Engagement Report is produced quarterly by the Data Science Team at LookBookHQ and is based on real-world content
More informationWHY LANDSCAPING COMPANIES STRUGGLE TO BUILD LARGE-SCALE BUSINESSES, AND HOW U.S. LAWNS CAN HELP YOU BRIDGE THAT GAP
WHY LANDSCAPING COMPANIES STRUGGLE TO BUILD LARGE-SCALE BUSINESSES, AND HOW U.S. LAWNS CAN HELP YOU BRIDGE THAT GAP Prepared by: Owning a landscaping business is a dream come true! You get to spend your
More informationTraining Efficiency Master Series
2008-09 Training Efficiency Master Series Optimizing Costs Optimizing Learning Technology Optimizing Customer Training Measuring Learning as Budgets Tighten Internal Marketing Learning Portals & Informal
More informationGlobal Staffing Trends What you need to know about the state of the recruitment industry
Global Staffing Trends 2017 What you need to know about the state of the recruitment industry What s in this report 1 Why read this report 6 The impact of branding 2 Top 4 takeaways 7 Looking ahead: Staffing
More information5 ways to use user-generated video for marketing
5 ways to use user-generated video for marketing User generated video is gaining more and more ground in today s marketing landscape. But what can YOU do with user generated video for marketing? Here are
More informationBranch Workforce Optimization Driven By Analytics:
Branch Workforce Optimization Driven By Analytics: The Evolution of the Workforce through Advanced Analytics Second Annual Survey of Banking Executives INTELLIGENT BRANCH TRANSFORMATION Branch Workforce
More informationCreating a Culture of Flexibility:
Boston College Center for Work & Family E X E C U T I V E B R I E F I N G S E R I E S Creating a Culture of Flexibility: What it is, Why it matters, How to make it work. This presentation is a companion
More informationThe Impact and Advantage of Leveraging Microsoft and Cloud Solutions for Your Members. February 12th, 2016
The Impact and Advantage of Leveraging Microsoft and Cloud Solutions for Your Members February 12th, 2016 Agenda Why is Microsoft relevant to Small and Medium Businesses (SMB) today more than ever How
More informationVOICE OF THE TRUCK DRIVER 2: BEST PRACTICES FOR RECRUITING AND RETENTION
S P E C I A L R E P O R T VOICE OF THE TRUCK DRIVER 2: BEST PRACTICES FOR RECRUITING AND RETENTION FLEET LEASING & MAINTENANCE DEDICATED TRANSPORTATION SUPPLY CHAIN SOLUTIONS Every day, professional truck
More informationThe Digitally Engaged Food Shopper. Developing your Omnichannel Collaboration Model January 27, 2018
The Digitally Engaged Food Shopper Developing your Omnichannel Collaboration Model January 27, 2018 Setting the Stage of our Three Year Digital Journey Digitally Engaged Food Shopper Update Industry s
More informationDemonstrating Positive Elearning ROI
Demonstrating Positive Elearning ROI 6 TACTICS FOR SUCCESS By Savanah Barry lynda.com www.lynda.com/industries enterprisesolutions@lynda.com How can you and your organization demonstrate positive elearning
More informationTech-Clarity Perspective: Reducing Non-Value Added Work in Engineering. Improving Efficiency with Real-Time Access to Design Information
Tech-Clarity Perspective: Reducing Non-Value Added Work in Engineering Improving Efficiency with Real-Time Access to Design Information Tech-Clarity, Inc. 2014 Table of Contents Executive Overview... 3
More informationRedefining Measurement for Continuous Learning
Redefining Measurement for Continuous Learning How to demonstrate impact when learning goes beyond L&D Todd Tauber Vice President, Learning Research Bersin by Deloitte, Deloitte Consulting LLP April 1,
More informationHARVEY NASH HR SURVEY 2018 GROWTH. CHANGE. UNCERTAINTY.
HARVEY NASH HR SURVEY 2018 GROWTH. CHANGE. UNCERTAINTY. About the survey Growth. Change. Uncertainty. Human resources professionals are used to change they see it all around them. Whether it s working
More informationStrategies for Reducing Turnover
Section RESTAURANT INDUSTRY REPORT: Strategies for Reducing Turnover An industry report examining the retention and motivation strategies employed by restaurants in order to attract and retain their best
More informationWorld-class HR doesn t have to be a solo mission
World-class HR doesn t have to be a solo mission Partner with ADP Once we had ADP s Comprehensive Services, I could spend my time on strategy, mission, culture, company values - really making sure that
More informationA Talent Benchstrength Strategy
A Talent Benchstrength Strategy What Is It and Why Do You Need It? You ve been bombarded with information about Talent Management in recent years. More and more people are in Talent Management positions
More information5 reasons your boss should invest in your training
5 reasons your boss should invest in your training Training is a vital step to take for your professional development, but sometimes it isn t easy to put into words why. This guide will give you our top
More informationTHE NEW YEAR'S GUIDE TO EMPLOYEE ONBOARDING. Tips for Creating a Dynamic SIX Onboarding Program
THE NEW YEAR'S GUIDE TO EMPLOYEE ONBOARDING Tips for Creating a Dynamic SIX Onboarding Program If you re like most people, you ve had your fair share of New Year s resolutions slip through the cracks.
More informationMaking onboarding a priority for organizations with under 1,000 employees
Onboarding New Employees in a Small and Medium-Sized Business World AUTOMATED ONBOARDING CAN HELP YOU INCREASE ROI AND LOWER COSTS Making onboarding a priority for organizations with under 1,000 employees
More informationWhere some see closed doors, others see windows of opportunity.
Where some see closed doors, others see windows of opportunity. Voice of the Store Manager Executive Summary 2017 JDA Voice of the Store Manager Survey Good progress for retailers, but much work needs
More informationWORKPLACE FLEXIBILITY & CHOICE BY THE NUMBERS
WORKPLACE FLEXIBILITY & CHOICE BY THE NUMBERS CONTENTS Workplace Flexibility and Choice By the Numbers 04 // Key Statistics at a Glance (By the # s) 10 // Executive Summary 15 // Key Findings 28 // What
More information