Volunteer Program Assessment (VPA) at George Mason University

Size: px

Start display at page:

Download "Volunteer Program Assessment (VPA) at George Mason University"

Bridget Regina Harrington
5 years ago
Views:

1 Volunteer Program Assessment (VPA) at George Mason University

2 VPA Overview VPA: Service provided to nonprofits to improve their volunteer management programs Online survey Volunteer coordinators distribute the survey Results are presented to volunteer coordinators The service is entirely free!

3 VPA Explained (History) Dr. Steven Rogelberg - University of North Carolina at Charlotte Funded by The Humane Society of the Unites States Developed from published research Data from over 70 volunteer programs

4 VPA Explained (History) VPA program started at UNCC Administered to over 350 organizations Animal shelters, police departments, fire & rescue departments, parks & recreation departments, etc VPA branches: George Mason University Illinois State University Northern Illinois State University University of South Florida University of Nebraska Omaha

5 Our Motivation Opportunity to: Support the nonprofit community Implement theory to practice Develop relevant skills

6 VPA Vision Help nonprofit leaders understand the strengths and weaknesses of their volunteer programs Provide organizations with critical information to enable them to make data-driven decisions Offer insights into the strategic management of volunteer resources

7 VPA Process 1. Organization matched with VPA consultants (like us!) 2. Initial contact & paperwork: (1-2 weeks) 3. Survey data collection: (2 weeks) 4. Data analysis: (1-2 weeks) 5. Final report: (1-2 weeks) Total Project Timeline: ~ 5-8 weeks

8 VPA Process Norms Over 20,000 individual responses to the VPA survey Across general domains: Animal Shelters Arts, Sciences, & Culture Health & Human Services Police Organizations

9 VPA Content Comprehensive 15 Dimensions across 4 categories Each dimension has several questions

10 VPA Content Perceptions of the Organization Organizational Commitment Recognition Satisfaction with Communication Perception of Voice VPA Average I enjoy talking about the organization I volunteer at with people outside of it. This organization has a great deal of personal meaning for me. Organizational Commitment

11 VPA Content Perceptions of the Organization Organizational Commitment Recognition Satisfaction with Communication Perception of Voice VPA Average I feel appreciated at my volunteer organization. I feel my contributions are recognized by my volunteer organization. Recognition by Volunteer Organization

12 VPA Content Perceptions of the Organization Organizational Commitment Recognition Satisfaction with Communication Perception of Voice VPA Average Communication with volunteers seems to be good within this organization. The goals of the organization are clear to me. I feel that I know what is going on within this organization. My volunteer assignments are fully explained to me before I start working. Satisfaction with Communication

13 VPA Content Perceptions of the Organization Organizational Commitment Recognition Satisfaction with Communication Perception of Voice VPA Average I feel that my input is valued by the organization I volunteer at. The organization I volunteer at gives me a chance to express my concerns on volunteer related issues. The organization I volunteer at listens to my views before making decisions that directly affect me. Before the organization I volunteer at makes decisions concerning volunteer related issues, they ask me for my thoughts and ideas. Perception of Voice

14 VPA Content Perceptions of the Volunteer Work Competence Role Ambiguity Satisfaction of Volunteer Work Engagement

15 VPA Content Interpersonal Perceptions Satisfaction with Paid Staff Satisfaction with Volunteer Colleagues Satisfaction with Volunteer Coordinator

16 Constraints Organizational Constraints Burnout Intentions to Quit VPA Content

17 Open-ended questions Strengths Weaknesses Customized questions VPA Content

18 Final Report The final report compares survey findings to national norms to identify: Areas where the organization is doing well Areas where there exist opportunities to improve (if any)

19 Final Report In the end, VPA consultants summarize findings and make specific recommendations

20 Final Report Annual participation with VPA program encouraged! We recommend organizations participate in a follow-up survey 6 months/1 year after the original survey to measure effectiveness of the service

21 Thank You! Contact Information: Client Outreach Coordinator Leah Alley: VPA Senior Consultants James Wilcox: Stephen Tyler:

EMPLOYEE ENGAGEMENT. Administrative Office Circuit Court of Lake County, Illinois 2014 Court Employee Engagement Survey. Employee Growth & Development

EMPLOYEE ENGAGEMENT. Administrative Office Circuit Court of Lake County, Illinois 2014 Court Employee Engagement Survey. Employee Growth & Development Administrative Office, Illinois 2014 Court Employee Engagement Survey Supportive Co-Workers Employee Growth & Development Trustworthy Leadership Continuous Organizational Improvement EMPLOYEE ENGAGEMENT