You hold the key. Employer Guide. Open the way to integrated absence administration with Lincoln Absence Management Services GROUP BENEFITS

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1 GROUP BENEFITS You hold the key Open the way to integrated absence administration with Lincoln Absence Management Services Absence Management Services Employer Guide The Lincoln National Life Insurance Company Lincoln Life & Annuity Company of New York AM-BRER-BRC001_Z01

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3 Our expertise; your way forward Regulatory tasks, legal obligations, notice and time requirements are real factors and real challenges in managing absences. As an employer, overseeing these details on your own can take your focus off your business and onto administrative burdens. The key to moving beyond these complications is the right combination of comprehensive administration and meaningful guidance and it s in your hands when you rely on Lincoln for your absence management claims within your organization. Absence management by the experts Lincoln is known for its industry-leading disability benefits. Now you can rely on Lincoln Absence Management Services to turn administrative complexities into accessible solutions for managing absences. Our absence implementation specialists balance expertise with personalized support, providing assistance to address your individual business needs while ensuring a compliant, efficient process. By partnering with Lincoln, you open the way to: 1 Hassle-free support making an easy-to-understand experience for your managers and employees 2 Tailored workforce solutions designed to work with your distinctive processes 3 A consultative approach using a personal touch to help educate and guide you 3

4 Hassle-free support Federal leave administration is a multifaceted challenge, complete with rules and legal risks that take significant time and expertise to successfully navigate tying up your company s valuable resources. Factor in state leaves, your company s leave of absence policies, short-term disability, and other absence types, and the need is clear: administration that takes the weight of handling the details off of you while keeping you in control of your absence process and results. 4 You need A solution focused on consistency, integration and compliance, eliminating the hassle for your business. Lincoln delivers Real-time access to critical absence information. Our state-of-the-art system offers self-service features, including an HR administrator web portal and an employee mobile app, for 24/7 access to the information you need helping you quickly track individual cases as well as identify overall trends and usage. Plus, your employees get on-demand access to the details important to them. For you Submit claims and view return-to-work dates Review overall absence statistics View and schedule reports View forms and correspondence Straightforward communication. For your employees Submit claims and return-to-work dates Review current absence status Track absence balances View forms and correspondence It s easy for employees to submit an absence claim, starting with just one phone call or the click of a mouse. And we keep you in the know, providing integrated absence and disability updates via timely, easy-to-understand communications. Reports s Letters Alerts and notifications Peace of mind. Lincoln s in-house compliance experts rigorously monitor evolving leave regulations, determining how and when to apply them, and interpreting how federal and state leave laws impact one another. Our system is regularly updated, based on changes and additions to state and federal leave law, helping ensure your plan is compliant at all times.

5 Tailored workforce solutions Every company and claim is unique. That s why our absence management services go beyond the basics. We ll be working behind the scenes to address the full scope of your business needs from absence and disability claims to intermittent absence monitoring and workforce management. And our efforts are backed by a system designed to fully reflect your policies, providing you with the right support at the right time. You need Individualized, dedicated attention to your claims, absence policies, and processes. Lincoln delivers Detailed oversight. We carefully monitor intermittent absences for patterns, compliance with call-in procedures, and adherence to physician-approved frequency and duration. Dedicated claims examiners. One integrated claims examiner handles absence and short-term disability concurrent claims taking a holistic view of the employee and the claim. By getting to know your employee and their situation throughout the duration of the absence, our dedicated examiner can provide the right resources at the right time to help support the health and productivity of your workforce. A supportive, personal, and connected process. Our claims management process incorporates clinical resources to guide, review, and provide additional assistance when it s needed most providing expert support and physician outreach to help gather information to make an accurate and timely claim determination. At the close of intake, we offer a warm-transfer to your Employee Assistance Program vendor, providing additional support for your employees. On-demand information and reports. Flexible reports are available 24/7, with scheduling and delivery options available at the moment you need them. You also have access to at-a-glance monthly views of employee absences and return-to-work dates. Upfront communication. Your employees initial leave packets include a customizable insert, so you can communicate your company s specific absence policies. 5

6 A consultative approach It s the people who make the difference in absence management services from Lincoln. Our experts make the process personal when helping you navigate the many complexities not only are they monitoring all the moving parts, but they are taking the time to guide and support you and your employees every step of the way as you move forward. You need Meaningful resources for support, empowerment and assistance in the absence management process. Lincoln delivers A consultative partner. Our dedicated absence implementation specialist works with you during initial plan setup and go-live, ensuring you have a strong partner throughout the process to help guide, train and answer any questions you may have. A consistent, knowledgeable approach. We ll be tracking and monitoring compliance issues and providing timely, valuable information on the changing regulatory landscape via a library of state leave information keeping you aware of any shifts that could impact your absence administration. 6

7 Moving forward with Lincoln Overseeing the administrative and regulatory details of employee absence can be a challenging task on top of your day-to-day business operations. But when you rely on Lincoln for your absence management needs, you get an integrated solution that can help you simplify. Lincoln Absence Management Services deliver: Administration without the hassle, providing guidance to address your business needs while helping ensure a compliant plan and an efficient process. In-house compliance expertise Integrated short-term disability and absence administration A state-of-the-art system Solutions tailored for your workforce, with dedicated attention to your claims, absence policies, and processes. Detailed intermittent absence monitoring Dedicated claims examiners A supportive claims management process On-demand information Supportive guidance, with meaningful resources and assistance provided by dedicated experts. Consultative partner Knowledgeable, informed approach Open the door to an easier way to manage employee absences. Contact your Lincoln employee benefits expert to learn more about Lincoln Absence Management Services. 7

8 2015 Lincoln National Corporation LincolnFinancial.com LCN POD 1/15 Z01 Order code: AM-BRER-BRC001 Insurance products (policy series GL1101) are issued by The Lincoln National Life Insurance Company (Fort Wayne, IN), which does not solicit business in New York, nor is it licensed to do so. In New York, insurance products (policy series GL111) are issued by Lincoln Life & Annuity Company of New York (Syracuse, NY). Both are Lincoln Financial Group companies. Product availability and/or features may vary by state. Limitations and exclusions apply. Lincoln Financial Group is the marketing name for Lincoln National Corporation and its affiliates. Affiliates are separately responsible for their own financial and contractual obligations.