LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Scene. Keep up the good work!

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1 LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Scene Keep up the good work!

2 LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Conversation SCENE: Patrick Scott, Product Manager for PharmaConn-NY, has just returned from a business trip to Japan. He is talking to Asuka Sato, the office intern. Asuka: Patrick: Asuka: Patrick: Asuka: Patrick: Asuka: You're back! How was your trip? It was great. I learned a lot about Japan, and we got a lot of work done. But I feel so far behind because I've been gone for three weeks. I'm sure I have a ton of catching up to do. Don't worry, Patrick. I will fill you in. I answered all of your s while you were gone. Thank you! That is so helpful. Anything important? Well, Mr. Santos, the investor, wants to meet with you this week. You should contact him today if you have a chance. Good job. Anything else? I also scheduled two lunch meetings with the executives from Malaysia. They will be in town next week.

Oh, and some documents need your signature. They are on your desk. Other than that, it's been business as usual.

3 LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Conversation Patrick: Nice work with getting those appointments! I've been trying to arrange a meeting with them for some time now! Asuka: No problem. Oh, and some documents need your signature. They are on your desk. Other than that, it's been business as usual. Patrick: Wow, I really appreciate you taking care of things! You're doing a great job around here. Keep up the good work! Asuka: I'll do my best. Thanks Patrick! Patrick: You re very welcome!

4 PRACTICE 1: Practice complimenting employees. It is important to give staff positive feedback for work well done. Imagine you are the boss; compliment your employee. Good job (with the/verb + -ing). Nice work (with the/verb + -ing). Excellent job (with the/verb + -ing). Keep up the good work. EXAMPLE: Your employee gave an impressive presentation. You: Great job with the presentation!/great job giving the presentation. Situation 1: Your employee signed a new client. Boss: Nice work (with the/signing the) Employee: Thank you.

5 PRACTICE 1: Practice complimenting employees. It is important to give staff positive feedback for work well done. Imagine you are the boss; compliment your employee. Good job (with the/verb + -ing). Nice work (with the/verb + -ing). Excellent job (with the/verb + -ing). Keep up the good work. EXAMPLE: Your employee gave an impressive presentation. You: Great job with the presentation!/great job giving the presentation. Situation 2: Your employee met a very important deadline. You: Good job (with the/meeting the) Employee: Thanks.

6 PRACTICE 1: Practice complimenting employees. It is important to give staff positive feedback for work well done. Imagine you are the boss; compliment your employee. Good job (with the/verb + -ing). Nice work (with the/verb + -ing). Excellent job (with the/verb + -ing). Keep up the good work. EXAMPLE: Your employee gave an impressive presentation. You: Great job with the presentation!/great job giving the presentation. Situation 3: Your employee has been working very hard to close some new accounts. Boss:. (with the/closing the) Employee:.

PRACTICE 2: Practice expressing appreciation. Thank your staff when they have done more than expected or have put in extra work. Imagine you are the boss; thank your employee. Thank you for.

7 PRACTICE 2: Practice expressing appreciation. Thank your staff when they have done more than expected or have put in extra work. Imagine you are the boss; thank your employee. Thank you for... Thanks for... I really appreciate I want to thank you for... EXAMPLE: Your employee stayed late to help you with a problem. Boss: Thank you for staying late tonight! Employee: No problem! Situation 1: Your employee came in on Saturday to help co-workers who are behind in their duties. Boss: Thank you for (coming in). Employee:.

8 PRACTICE 2: Practice expressing appreciation. Thank your staff when they have done more than expected or have put in extra work. Imagine you are the boss; thank your employee. Thank you for... Thanks for... I really appreciate I want to thank you for... EXAMPLE: Your employee stayed late to help you with a problem. Boss: Thank you for staying late tonight! Employee: No problem! Situation 2: Your employee worked very hard to complete the fiscal closing in time. Boss: Thanks for (completing) Employee:.

9 PRACTICE 2: Practice expressing appreciation. Thank your staff when they have done more than expected or have put in extra work. Imagine you are the boss; thank your employee. Thank you for... Thanks for... I really appreciate I want to thank you for... EXAMPLE: Your employee stayed late to help you with a problem. Boss: Thank you for staying late tonight! Employee: No problem! Situation 3: Your employee helped train new co-workers who were having problems. Boss: (training). Employee:

10 PRACTICE 3: It's important to respond appropriately when you are complimented or thanked at work. Practice using different expressions for different situations. Thank you! Thanks a lot. You're welcome. No problem. Anytime. No worries. I m happy to help! Of course, it s my job. EXAMPLE: Situation 1: You canceled a family trip to help your new boss with a big account over the weekend. Boss: I really appreciate you coming in this weekend. Thank you so much! You: Boss: Great job landing that account today! Employee: Thank you!

11 PRACTICE 3: It's important to respond appropriately when you are complimented or thanked at work. Practice using different expressions for different situations. Thank you! Thanks a lot. You're welcome. No problem. Anytime. No worries. I m happy to help! Of course, it s my job. EXAMPLE: Boss: Great job landing that account today! Employee: Thank you! Situation 2: You set up a new billing system that makes everyone's job easier. Your co-worker compliments you. Co-worker: Nice work on the new billing system! You:.

PRACTICE 3: It's important to respond appropriately when you are complimented or thanked at work. Practice using different expressions for different situations. Thank you! Thanks a lot.

12 PRACTICE 3: It's important to respond appropriately when you are complimented or thanked at work. Practice using different expressions for different situations. Thank you! Thanks a lot. You're welcome. No problem. Anytime. No worries. I m happy to help! Of course, it s my job. EXAMPLE: Boss: Great job landing that account today! Employee: Thank you! Situation 3: You helped your friend translate a very difficult document into English. Friend: Thank you for helping me with this. I really appreciate it. You:

LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Summary Task 1: You and your team have been working long hours to get a major client the account has just come through!

13 LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Summary Task 1: You and your team have been working long hours to get a major client the account has just come through! Your boss is very grateful for your help. Respond to your boss s (your instructor s) compliments and thank him/her appropriately. Switch roles. Remember! How you give or respond to a compliment depends on the situation. Compliments to and from friends and longtime co-workers should be handled less formally than those from the boss.

14 LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Summary Task 2: You helped a friendly co-worker finish a difficult presentation. The co-worker (your instructor) expresses his or her appreciation for your work. Respond appropriately. Then switch roles if there s time. Remember! How you give or respond to a compliment depends on the situation. Compliments to and from friends and longtime co-workers should be handled less formally than those from the boss.

15 LEVEL 6: Lesson 6 OFFICE: Complimenting at Work Finished Keep up the good work!

Preparation Materials for the TOEIC Test, part 3 (8) W = woman M = man A = American B = British N = Narrator

Preparation Materials for the TOEIC Test, part 3 (8) W = woman M = man A = American B = British N = Narrator W = woman M = man A = American B = British N = Narrator (N) Questions 41-43 refer to the following conversation. (MA): Here's your withdrawal receipt. How would you like your bills? Are 20s OK? (WA): Could