The Stakeholder Relationship ToolBox, Part 2!

Transcription

1 The Stakeholder Relationship ToolBox, Part 2!

2 Pt. 1: How to Influence & Impact Your Most Important Stakeholder!

3 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is?

4 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough!

5 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to?

6 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to Differentiate!

7 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to Differentiate! Amateurs Talk About Stuff, Experts Talk About?

8 Pt. 1: How to Influence & Impact Your Most Important Stakeholder!! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to Differentiate! Amateurs Talk About Stuff, Experts Talk About Value & Results!

9 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to Differentiate! Amateurs Talk About Stuff, Experts Talk About Value & Results! No One Will See You As An Expert, Until?

10 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to Differentiate! Amateurs Talk About Stuff, Experts Talk About Value & Results! No One Will See You As An Expert, Until You See You As An Expert!

11 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to Differentiate! Amateurs Talk About Stuff, Experts Talk About Value & Results! No One Will See You As An Expert, Until You See You As An Expert! How YOU Pitch It Determines?

12 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Fundamental Phrases, Lessons from Pt. 1 Knowing Your Stuff Is Not Enough! Communicate to Differentiate! Amateurs Talk About Stuff, Experts Talk About Value & Results! No One Will See You As An Expert, Until You See You As An Expert! How YOU Pitch It Determines How YOU Connect!

13 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! What Are Your Takeaways from Pt. 1?

14 Pt. 1: How to Influence & Impact Your Most Important Stakeholder! Pt. 1 Was About, Building New Beliefs The value you bring to an organization as a PME. Your ability to drive results & value as a PME. Influencing other stakeholders begins with influencing yourself. Your language must be of quantifiable, measurable results

15 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust)

16 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) Remember, stakeholders view PMs in 1 of 3 ways: As a vendor & expendable expense As a distraction & annoyance As a valuable asset & peer

17 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) Making the leap from: To: As a vendor & expendable expense As a distraction & annoyance As a valuable asset & peer

18 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) Making the leap from: To: As a vendor & expendable expense As a distraction & annoyance As a valuable asset & peer Requires: Building high-levels of respect & trust

19 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) The Power & Importance of Respect & Trust Stephen M.R. Covey The Speed of Trust: When trust goes down, speed goes down & costs go up! When trust goes up, speed goes up & costs go down!

20 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) The Power & Importance of Respect & Trust Stephen M.R. Covey The Speed of Trust: Respect & Trust Delivers Results!

21 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) 2 Steps to Build Respect & Trust Step 1: Assess for Trust

22 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) 2 Steps to Build Respect & Trust Step 1: Assess for Trust Pt. 1: Understand the 5 components of trust, in which each person Believes the other has their best interests in mind (& org/team).

23 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) 2 Steps to Build Respect & Trust Step 1: Assess for Trust Pt. 1: Understand the 5 components of trust, in which each person Believes the other has their best interests in mind (& org/team). Believes the other always acts/communicates with the best of intentions & has positive intent behind all actions.

24 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) 2 Steps to Build Respect & Trust Step 1: Assess for Trust Pt. 1: Understand the 5 components of trust, in which each person Believes the other has their best interests in mind (& org/team). Believes the other always acts/communicates with the best of intentions & has positive intent behind all actions. Believes the other CAN do what they say they will do.

25 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) 2 Steps to Build Respect & Trust Step 1: Assess for Trust Pt. 1: Understand the 5 components of trust, in which each person Believes the other has their best interests in mind (& org/team). Believes the other always acts/communicates with the best of intentions & has positive intent behind all actions. Believes the other CAN do what they say they will do. Believes the other WILL do what they say they will do.

26 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) 2 Steps to Build Respect & Trust Step 1: Assess for Trust Pt. 1: Understand the 5 components of trust, in which each person Believes the other has their best interests in mind (& org/team). Believes the other always acts/communicates with the best of intentions & has positive intent behind all actions. Believes the other CAN do what they say they will do. Believes the other WILL do what they say they will do. Is comfortable going to the other for advice & help, & being vulnerable.

27 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) How much easier would it be to get stakeholders to respond to you and/or provide necessary resources with that type of relationship?

28 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) Are you consciously communicating to always build trust?

29 Tool #4: Assess & Build Your Stakeholder Relationships (2 steps for respect & trust) Step 1: Assess for Trust YOUR STAKEHOLDER SPHERE OF INFLUENCE YOU

30 Tool #4: Assess & Build Your Stakeholder Relationships (2 steps for respect & trust) Step 1: Assess for Trust - Pt. 2: Stakeholder Trust Assessment: NAME: Score: Best interests in mind (& org/team) Best of intentions/positive intent CAN do WILL do Comfortable going to for help/advice

31 Tool #4: Assess & Build Your Stakeholder Relationships (2 steps for respect & trust) Step 2: Build Trust Seek first to understand Stephen Covey Habit #4 Prepare for the question your stakeholders are always asking when you come to them - What s In It For Me? We all listen to the same radio station WII-FM! Ask two WII-FM Questions: What is most important to you regarding this project? (3X) What is your max/min? Listen for the E.D.G.E.!

32 Tool #4: Assess & Build Your Stakeholder Relationships (2 steps for respect & trust) Where do I find the time to do this? 1. Apply the Pareto Principle (80/20 Rule) a. Start with your top 20% most important stakeholders. b. A deep understanding of what s most important to your key stakeholders save time and energy communicating to influence. So you stop chasing, wishing & waiting. c. It s a shift in time usage to early in the project.

33 Tool #5: Create Compelling Communication That Connects 2 Power Strategies 1. Create Your Stakeholder Specific PMP Promise(s) 2. Create Succinct Sound Bits

34 Tool #5: Create Compelling Communication That Connects 1. Create Your Stakeholder Specific PMP Promise(s) a) Refine Your Tool #3 Generic Value & Results Statement make sure it s a PMP Promise 25 words or less

35 Tool #5: Create Compelling Communication That Connects 1. Create Your Stakeholder Specific PMP Promise(s) a) Refine Your Tool #3 Generic Value & Results Statement make sure it s a PMP Promise 25 words or less b) Create a specific, unique PMP Promise that matches each individual stakeholder s WII-FM / EDGE answers.

36 Tool #5: Create Compelling Communication That Connects 1. Create Your Stakeholder Specific PMP Promise(s) a) Refine Your Tool #3 Generic Value & Results Statement make sure it s a PMP Promise 25 words or less b) Create a specific, unique PMP Promise that matches each individual stakeholder s WII-FM answers. Your PMP Promise Propels Your Progress!

37 Tool #5: Create Compelling Communication That Connects 1. Create Your PMP Promise(s) MY EXAMPLES a) I work with small business owners, PMO leaders & their teams to improve workplace communication that can increase profits by 30-50% in 90-days! b) I work with project managers to communicate to raise their stature in their organization so they can influence & impact all project stakeholders.

38 Tool #5: Create Compelling Communication That Connects 1. Create Your PMP Promise(s) YOUR EXAMPLES Based on Stakeholders WII-FM a) As a PMP I bring consistency with project schedule and cost in the range of +/- 2%! b) As a PMP I can bring in projects 50% faster and up to 25% under budget with the right resources and in the right situation. **These type of statements get stakeholders attention and open up discussion where you explain what you need to deliver those type of results! The discussion by itself will build respect & trust.

39 Tool #5: Create Compelling Communication That Connects 2. Create Succinct Sound Bites no more than 3 bullet points a) 3 ways stakeholders view PMs b) My memo to my stakeholder Larry had 3 ways I promised to add value in my new role. c) The Stakeholder Toolbox in the keynote has 3 points

40 Tool #5: Create Compelling Communication That Connects 2. Create Succinct Sound Bites no more than 3 bullet points In the Communication Power for Leaders Master Class project managers will learn to master 1) Their Self-Communication so they can influence themselves to believe in their value and expertise... 2) Private 1:1 Candid/Direct Communication so they can build high-trust stakeholder relationships 3) Public/Group communication so PMs can leverage their efforts impressing & influencing large numbers of people at once.

41 Tool #5: Create Compelling Communication That Connects 2 Techniques SBAR Status Update: S - Situation B - Background A - Assessment R - Recommendation 4R Request: R - Request R - Reasons R - Recommendation R - Results

42 Tool #5: Create Compelling Communication That Connects Where are your opportunities to use: The E.D.G.E. Formula? Communicating with 3 Succinct Bullet Points? The SBAR Model The 4 R Model

43 Tool #4: Assess & Build Your Stakeholder Relationships (for respect & trust) Understand the 5 Components of a Valuable Asset/Peer Stakeholder Relationship Use the Stakeholder Trust Relationship Assessment Ask the suggested seek to understand questions to ID & understand stakeholder WII-FM Tool #5: Create Compelling Communication that Connects Refine your general PMP Promise to Propel Your Progress Connect your value & results to specific, individual stakeholder WII-FM and EDGE to create a PMP Promise that connects to builds respect & trust. Practice creating succinct power statements of 3 bullet pointed sound bites to be delivered in 60-seconds or less. Use the SBAR or 4R model.

44 Communication Power for Stakeholder Influence Gift Package 52 Power Word Series 30 Project Manager Situational Workplace Communication FAQs The 7 Deadliest Communication Sins of Project Managers