10/19/2015. CPE Information and Disclosures. Managing and Inspiring Staff: The Real Challenges of Leadership. Learning Objectives.

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1 CPE Information and Disclosures Managing and Inspiring Staff: The Real Challenges of Leadership RADM Scott Giberson declares no conflicts of interest, real or apparent, and no financial interests in any company, product, or service mentioned in this program, including grants, employment, gifts, stock holdings, and honoraria. RADM Scott Giberson U.S. Assistant Surgeon General Director, Commissioned Corps HQ The American Pharmacist Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. CPE Information Learning Objectives Target Audience: Pharmacists & Technicians ACPE#: LO4-P/T Activity Type: Knowledge-based Discuss preliminary concepts that support development of leadership skills. Name specific types of leadership that can facilitate improved performance and employee engagement. List the challenges of leadership and pragmatic ways to frame solutions. Describe the workplace strategies that inspire and motivate staff. Self-Assessment Question 1 Which of the following have demonstrated (through practice) to be important concepts that support development of leadership: A. Understanding that leadership styles differ B. Good leadership focuses on the accomplishment C. Resilience must be fundamental to character D. A &C. Self-Assessment Question 2 Management competencies tend to be more: A. Technical focused rather than people focused B. About efficiency rather than effectiveness C. Build process expertise v. relationship expertise D. All of the above 1

2 Self-Assessment Question 3 Transformational leadership includes the following principles: A. Establish and standardize processes B. Provide incentives for good performance C. Focuses on inspirational motivation D. Encourage staff to be innovative / creative E. C. and D. Leaders Set the Tone Model the Way* Inspire the Future Preliminary Concepts of Leadership (Inspire a shared vision, Enable Others, Challenge the Process, Encourage the Heart) 1. Leadership styles differ and everyone responds differently. 2. The reward of good leadership is the success of others 2

3 3. Leadership is about choices and behavior. 4. Resilience must be fundamental to your organization s character. 5. Don t forget to evolve. Strategic Leadership Playing a role in the success (of an organization) Operationally, performance is the ultimate adjudicator; however you can t perform at the highest levels without support from inspiring leadership. Leadership development should fall within continuous quality improvement Transformational Leadership Leadership vs Management Competencies They are not the same thing. Individualized Consideration Intellectual Stimulation Inspirational motivation Idealized Influence Authenticity in approach Leadership Competencies tend to be more... People focused Build Relationship knowledge/expertise Concerned with Doing the Right Thing About Effectiveness Dealing with Change Management Competencies tend to be more. Technical focused Build Process knowledge/expertise Concerned with Doing Things Right About Efficiency Dealing with Stability 3

4 EVERYONE HAS A PLAN TILL THEY GET PUNCHED IN THE MOUTH. Challenges of leadership: Everyone is managed and inspired differently Change is inevitable. So is illogic. Embrace it. Resources are scarce. Often, we are dependent variables It will be exhausting Solution: Practice Leadership Daily 1. Assess the situation use an effective leadership style. 2. Be prepared for the challenges. 3. Filter through the noise. 4. Develop Organizational Resiliency 5. Build Bridges. Develop trust with staff. Q 12 principles* Engaging Staff 1. I know what is expected of me at work. 2. I have the materials and equipment I need to do my work right. 3. At work, I have the opportunity to do what I do best every day. 4. In the last seven days, I have received recognition or praise. 5. Someone at work cares about me as a person. 6. There is someone at work who encourages my development. 7. At work, my opinions seem to count. 8. The mission or purpose of my organization makes me feel my job is important. 9. My associates or fellow employees are committed to quality work. 10. I have a best friend at work. 11. In the last six months, someone at work has talked to me about my progress. 12. This year, I have had opportunities at work to learn and grow. * us/features If you want to motivate, light a fire under them; if you want to inspire, light a fire within them. Will Your Leadership be Different? Approach Infectious. Contagious. Skilled How You Will Do It Understanding the concepts of leadership With inspiring / transformational skills Your Commitment Collaborate Communicate Develop future leaders 4

5 Your Charge 1. Speak a new language to your staff. 2. Commit to one partnership this year and facilitate a transformational vision. 3. Embrace a specific/identified challenge, embrace it and apply a technique to overcome it. 4. Commit to developing one junior (or senior) officer in this paradigm. Key Points What will you do differently tomorrow? Leadership styles differ / everyone responds differently The reward of good leadership is the success of others Leadership is about choices and behavior Resilience must be fundamental to your organization s character Continue to evolve with your staff Embrace the challenges as the leader and engage your staff Practice leadership (and good management daily) Do something different tomorrow Answer To Self-Assessment Question 1 1. Which of the following have demonstrated through practice) to be important concepts that support development of leadership? A. Understanding that leadership styles differ B. Good leadership focuses on the accomplishment C. Resilience must be fundamental to character D. A &C. Answer To Self-Assessment Question 2 Management competencies tend to be more: A. Technical focused rather than people focused B. About efficiency rather than effectiveness C. Build process expertise v. relationship expertise D. All of the above 5

6 Answer To Self-Assessment Question 3 3. Transformational leadership includes the following principles: A. Establish and standardize processes B. Provide incentives for good performance C. Focuses on inspirational motivation D. Encourage staff to be innovative / creative E. C. and D. Questions RADM Scott Giberson Assistant U.S. Surgeon General Director, Commissioned Corps HQ 6