Darden Today. And Evolving New Businesses
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- Loreen Allison Price
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2 Darden Today A FORTUNE 350 COMPANY Fiscal 2013 sales of $8.5 billion Own and operate eight restaurant brands with 2,100+ units Employ more than 200,000 people who serve over 425 million meals annually 3 And Evolving New Businesses Synergy Restaurants Middle East Mexico Puerto Rico Retail Products Lobster Aquaculture 4 2
3 Our Purpose 5 Our Core Values 6 3
4 People Are Our Greatest Competitive Advantage William B. Darden F O U N D E R Joe R. Lee R E T I R E D C H A I R M A N & C E O 7 Our Employer Brand 8 4
5 Our Current Workforce: 200,000+ We are the 25 th largest employer in the United States Sr. Officers (~27) Officers (~75) Regional VP / Directors (~470) 9 General Managers (~2200) Restaurant Managers (~7300) Non-Exempt Hourly (~178000) Plus 1600 Restaurant Support Center Staff HR s Role 10 5
6 Committed to Developing Talent Understand individual s background and career aspirations Leverage individual s Personal Development Planning Guide Understanding the Individual Assessing Talent Annual leadership assessment by Manager Annual performance assessment Other formal assessment instruments 360 feedback In-depth discussion of individual s performance and potential by appropriate executives from across the enterprise Securing Executive Alignment Follow Through Feedback to individual Occurs mid-year based on Talent Review; delivered with mid-year performance discussion Also part of year-end performance and career discussions 11 Talent Deployment & Individual Development Plans Leveraging Assessment Architecture Establish Success Profile (Defining Standards) Assess Talent at Each Career Turn (Identifying Strengths / Development Gaps) Seamless, Aligned, Integrated and Complementary Process 12 6
7 We are Competitively Superior on People Measures Retention 20+ points above industry for Team Members Employee Engagement strong engagement index for all Talent segments and competitively superior to our industry and to corporate norms Employee Referrals almost 1/3 of Support Center hires are referred by other employees Manager Intent to Stay more than 3x industry benchmark Result in Growing Talent Sr. Officers Officers Regional VPs Directors of Operations General Managers Restaurant Managers 85% 99% 99% 99% 55% Team Members/ RSC Non-Exempt
8 The American Dream Realized Anthony McCallum Prep Cook Regional Vice President, Olive Garden Provides strategic direction to approx. 50 Restaurants and 7,500 employees Manages over $235 million in sales David Fischer Server Vice President, Learning Provides enterprise strategic leadership for all aspects of Operations Training and Development for 200,000+ employees 15 The American Dream Realized Renee Holderbach Payroll Associate Senior Vice President, Finance, Red Lobster Provides Financial Stewardship for Building the Business, Forecasting and Analyzing Performance and Reporting Results Dave Pickens Line Cook Chief Restaurant Operations Officer Responsible for enterprise strategic leadership for operational excellence in all 2200 restaurants 16 8
9 Committed to a Winning Culture Create Meaningful & Challenging Work Embrace & Foster Diversity Create Social Value Dream Big Dreams Clarence Otis Jr. C H A I R M A N & C E O 17 A Winning Culture 18 9
10 Committed Corporate Citizen Darden Harvest In fiscal year 2013, Darden restaurants contributed 11 million pounds of cooked food to local food banks across the United States and Canada. That s enough to feed 3,250 families of four, three meals a day for an entire year. Darden Sustainability Community Giving Annually, each restaurant in the U.S. and Canada has the opportunity to award a $1,000 Restaurant Community Grant. Last year, that totaled more than $1.9 million invested in local communities. 19 Committed to Safety and Support A Safe Workplace Industry Average: 77 robberies per 1,000 restaurants Darden Average: 0.5 robberies per 1,000 restaurants No of Restaurants No of Armed Robberies 20 10
11 Our Culture and Inclusion Value Proposition Engagement x Diversity x Inclusion = Organization Performance Emotional Connection Unique Differences Act of Including Enabling the Business The amount of commitment, discretionary effort, and intent to stay that employees exhibit given the combination of the past experiences, present events and expectations of the future. Qualities and characteristics that make us different (i.e., age, cultural background, physical abilities, race, religion, gender, and sexual orientation, ideas and perspectives. Leveraging differences in order to make better business decisions. Respect and value of the unique perspectives, ideas and experiences each person adds to the organization. Accomplishing the company goals and objectives, through employee contribution. 21 Resulting in External Recognition Corporate Salute Award for Embracing Gender Diversity, Women Executive Leadership SOAR Award for providing opportunity, advancement and recognition for female leaders, Women s Foodservice Forum Justice for All Award, American Association for People with Disabilities Top 25 Companies for Supplier Diversity, Hispanic Business Magazine Top 60 Companies for Hispanics, Hispanic Business Top 50 Employers in the United States for Hispanic Women, Latina Style 40 Best Companies for Diversity, Black Enterprise 100% score on Corporate Equality Index, Human Rights Campaign Diversity MBA magazine s 50 Best Places for Diverse Managers to Work Top 50 Companies for Diversity, DiversityInc Faces of Diversity Inspiration Award from the Nat l Restaurant Assoc, Best Companies for Latinas to work for in the US
12 Resulting in Growing Diverse Leaders More Women Gender Diversity More People of Color Ethnicity Diversity We have very high representation in our Executive Ranks and with our Board We are ahead of industry norm. We leverage diversity of thoughts 23 Continuing Our Journey to a High Engagement Culture Focusing on Enable Multi- Directional Communication Innovative Total Rewards Offerings Continue to Drive Culture and Engagement 24 12
13 Introducing Internal Social Media / Listening An Exclusive Community for Employees The inspiration: Work at Darden, turned inside out. You might think of this new portal as a brand new hot spot, buzzing with people who make things happen and you ve got an all-access pass. It s a source for ideas to help you work smarter. A place to learn, voice your opinion, get ahead, and have fun doing it. To get in, you only have to be yourself: one of the nearly 205,000 people who make Darden a special place to be. It s a place that s just for you, about you, and shaped by you. It s your KROWD. 25 Continue to Drive Culture & Inclusion Revamp Employee Engagement Survey Hispanic Workforce Initiative Intelligence from our Employee Relations COE Storytelling 26 13
14 Refine Benefits Offerings to Support Culture We leverage employee insights to design programs with higher employee preferences - 60,000 of our team members participated in our Total Rewards Optimization Survey in 2011 Redesigned Health Care offering since 2013 More choice (health care exchange) - 5 options More shopping experience 5 carriers More consumerism Added innovative programs and more choice for 2014 Discount Mall State Medical 411 Work/Life 411 Short Term Disability Benefits Bundle 1st Day Choice 27 14
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