Driving Employee Engagement

Transcription

1 Driving Employee Engagement

2 Speaker Jeff Joiner Jeff Joiner Training

3 Affiliation or Financial Disclosure Jeff Joiner Owner: Jeff Joiner Training

4 Put Section Title Here

5 What is Employee Engagement?

6 Engagement refers to the extent to which employees believe in what they do, feel commitment toward the organization, and are willing to expend their best efforts to make the organization successful. Engagement is different than employee satisfaction because it has a behavioral component. Engagement means that employees are not just happy or satisfied, but are actively striving to make the organization more successful. - Eric Vanetti, Ph.D.

7 According to the Gallop Management Journal: 18% Disengaged 33% Engaged 49% Not Engaged

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9 8 Ways to Drive Employee Engagement

10 Ways to Drive Employee Engagement Hire the Right Behaviors and Traits for Your Culture

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12 Ways to Drive Employee Engagement Encourage Thinking

13 For many years, new Nordstrom employees were given the famous Nordstrom s Employee Handbook a single 5-by-8-inch gray card containing 75 words:

14 Welcome to Nordstrom We re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules. Please feel free to ask your department manager, store manager, or division general manager any question at any time.

15 Ways to Drive Employee Engagement Strive to Create a Sense of Shared Enterprise

16 People want to be part of something larger than themselves. They want to part of something they are really proud of, that they ll fight for, sacrifice for, and trust. Howard Schultz President & CEO Starbucks

17 Ways to Drive Employee Engagement Provide Opportunities for Growth

18 Employee Engagement Report Key Findings 1) Employees worldwide view opportunities to apply their talents, career development, and training as top drivers of job satisfaction.

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21 Ways to Drive Employee Engagement Employee Caring Managers

22 There is an old saying: People don t quit their jobs; they quit their managers.

23 Ways to Drive Employee Engagement Make Sure Everyone is Working Toward Goals

24 What is the definition of Success? suc cess [suh k-ses] noun The favorable or prosperous termination of attempts or endeavors. The progressive realization of a worthwhile dream or goal.

25 SMART Goal Setting Goals should be: Specific Motivational Attainable Relevant Trackable

26 Ways to Drive Employee Engagement Remind You People How Incredibly Important Their Job Is

27 Employee Engagement Report Key Findings 1) Employees worldwide view opportunities to apply their talents, career development, and training as top drivers of job satisfaction. 2) Engaged employees plan to stay for what they give; the Disengaged stay for what they get.

28 Ways to Drive Employee Engagement Remember: Employee Engagement Starts at the Top

29 Professional Standards Code This session provides one (1) CEU Key Area: Administration Key Topic: Manage staff work including scheduling EARN CONTINUING EDUCATION CREDITS

30 Speaker Contact Information jeffjoiner.com Search for Jeff Joiner Training