NATIONAL HIGHWAY SECTOR SCHEMES FOR QUALITY MANAGEMENT IN HIGHWAY WORKS. SCHEME No 7 SECTOR SCHEME DOCUMENT FOR

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1 NATIONAL HIGHWAY SECTOR SCHEMES FOR QUALITY MANAGEMENT IN HIGHWAY WORKS SCHEME No 7 SECTOR SCHEME DOCUMENT FOR THE APPLICATION OF ROAD MARKING MATERIALS & ROAD STUDS TO PAVED SURFACES Published by Sector Scheme Advisory Committee for Road Marking March 2017 Issue UKAS 8 Page 1 of 66 NHSS 7

2 DOCUMENT CONTROL Issue Statement Issue 1 June 1997 Issue 2 May 1999 Issue UKAS 1 July 1999 Issue UKAS 2 March 2001 Issue UKAS 3 March 2003 Issue UKAS 4 June 2006 Issue UKAS 5 June 2009 Issue UKAS 6 May 2014 Issue UKAS 7 May 2015 Issue UKAS 8 March 2017 Revisions: - Significant revisions are listed here; (Page/Clause/Appendix etc.) for each revision] Where any changes are made the text needs has been annotated with the latest date of the revision. e.g. (05/15) Page No Rev No Issue Date Comments Update to document control Updating of implementation guidance and timetable for this revised document Amendment of Implementation Timescale for Operative Refresher Training (ORAS) Updating of ORAS information in line with amendment to paragraph of this document Update of Associated Documents March 2017 Issue UKAS 8 Page 2 of 66 NHSS 7

3 CONTENTS COVER SHEET DOCUMENT CONTROL CONTENTS COMPOSITION OF SECTOR SCHEME ADVISORY COMMITTEE, EXCLUSION OF LIABILITY COPYRIGHT, SELECTION OF CERTIFICATION BODY & IMPLEMENTATION Page No INTRODUCTION 6 INTERPRETATION OF BS EN ISO 9001: SCOPE 8 2. NORMATIVE REFERENCE 8 3. TERMS, DEFINITIONS & ABBREVIATIONS 9 4. QUALITY MANAGEMENT SYSTEM REQUIREMENTS MANAGEMENT RESPONSIBILITY RESOURCE MANAGEMENT PLANNING AND PRODUCT REALIZATION MEASUREMENT, ANALYSIS AND IMPROVEMENT 21 APPENDIX A REQUIREMENTS FOR QUALITY PLANS 23 APPENDIX B REFERENCE AND ASSOCIATED DOCUMENTS 25 APPENDIX C1 TRAINING AND HEALTH & SAFETY NVQ QUALIFICATIONS 28 APPENDIX C2A APPENDIX C2B TRAINING AND HEALTH & SAFETY ROAD MARKING APPRENTICESHIP SCHEME TRAINING AND HEALTH AND SAFETY OPERATIVE REFRESHER AND ASSESSMENT SCHEME (ORAS) APPENDIX C3 REGISTERED TRAINING PROVIDERS 33 APPENDIX C4 ASSESSMENT RECORD FOR NVQ EXPERIENCED/QUALIFIED OPERATIVES APPENDIX C5 RECORD OF APPRENTICESHIP REGISTRATION AND TRAINING 35 APPENDIX D REGISTER OF DESIGNATED LEAD OPERATIVES 36 APPENDIX E GUIDANCE FOR THE CONTROL OF MONITORING AND MEASURING DEVICES APPENDIX F CERTIFICATION BODIES ACCREDITED FOR NHSS 7 38 APPENDIX G APPENDIX G1 APPENDIX H THE ROLE OF THE CERTIFICATION BODY AND AUDITOR QUALIFICATIONS GUIDANCE TO CB ASSESSORS AND INTERNAL AUDITORS COMPETENCY REQUIREMENTS FOR NHSS7 ORGANIZATION APPROVAL APPENDIX J1 FEEDBACK March 2017 Issue UKAS 8 Page 3 of 66 NHSS 7

4 CONTENTS (cont) Page No. APPENDIX J2 COMPLAINTS TO CERTIFICATION BODIES 50 APPENDIX J3 COMPLAINTS TO CLIENT BODIES 51 APPENDIX K THE INTERPRETATION OF CERTIFICATES ISSUED BY CERTIFICATION BODIES APPENDIX K1 SAMPLE SKILLS CARDS 57 APPENDIX L GUIDANCE FOR CLIENTS 58 APPENDIX M GUIDANCE FOR ORGANIZATIONS REGISTERED TO NHSS 12D 65 APPENDIX O HOW TO REGISTER ON THE SCHEDULE OF SUPPLIERS COMPOSITION OF THE SECTOR SCHEME ADVISORY COMMITTEE, EXCLUSION OF LIABILITY, COPYRIGHT AND SELECTION OF CERTIFICATION BODY COMPOSITION OF THE SECTOR SCHEME ADVISORY COMMITTEE ADEPT - Association of Directors of Environment, Economy, Planning & Transport DfT Department for Transport HA - Highways Agency Lloyd s Register Quality Assurance Limited (Lead Certification Body) LineTrain Road Safety Markings Association (RSMA) Traffic Management Contractors Association (TMCA) Society of Chief Officers of Transportation in Scotland (SCOTS) Corresponding members: Transport Scotland Welsh Assembly Govt. Department of Regional Development (NI) EXCLUSION OF LIABILITY The Advisory Committee: I II have and accept no liability whatsoever for any failure of any system or systems assessed under this Sector Scheme Document or for the quality, fitness for purpose, or safety of any product or service, which is the subject of such assessment; do not provide any representation or warranty as to any aspect of any such system, product or service, and III hereby expressly exclude all and any liability or responsibility (however alleged to arise) for or in connection with the provision of any service or product or any use of any product, all and any such liability or responsibility attaching exclusively to the producer (or user as the case may be) thereof. March 2017 Issue UKAS 8 Page 4 of 66 NHSS 7

5 COPYRIGHT SSACRM 2015 Permission is granted to reproduce and distribute this document subject to the restriction that the complete document must be copied without alteration, addition or deletion. This is subject to material not being used in a derogatory manner or in a misleading context. The source of the material must be acknowledged as SSACRM copyright and the title of the document must be included when being reproduced as part of another publication or service. (05/14) SELECTION OF CERTIFICATION BODY It is important to note that due to the specific requirements for assessor competence required by this NHSS a technical expert may be appointed by the Sector Scheme Advisory Committee to assist UKAS in the assessment of Certification Bodies as described in Appendix G. Prospective companies seeking registration under this scheme should ensure that they engage a Certification Body specifically accredited to assess against the requirements of this SSD. Specifiers, consultants, engineers, main contractors etc. that require confirmation of compliance with the Contract Specification from the supplier of products/materials should confirm: a) the current status of the Certification Body that issued the quality management system certificate; and b) that specific reference is made to this NHSS on the certificate. (05/14) IMPLEMENTATION ISSUE UKAS 7 (a) (b) This issue of the SSD is to be implemented immediately from the date of publication on the UKAS website for assessments in accordance with BS EN ISO 9001 latest issue. Assessments against Issue UKAS 5 and 6 will continue to be valid until the following assessment carried out by the accredited Certification Body. (05/15) Note 1: Following publication of the document the organization should implement the changes in time for their surveillance visit or assessment visit by the Certification Body. (05/14) Note 2: The Certification Body should assess the organization against the latest edition of the scheme within 14 months of its publication. (05/14) Note 3: Where the surveillance/assessment visit of an organization occurs within two months of the publication of a revision, such assessment maybe undertaken against the previous edition subject to compliance with Note 2 above. (05/14) Note 4: This NHSS7 document is date specific; however, the Organization shall have procedures in place to ensure that the latest version is always available. Organizations should be aware that utilisation of internet search engines may result in out of date references being identified/called up. (05/14) March 2017 Issue UKAS 8 Page 5 of 66 NHSS 7

6 INTRODUCTION 1 This Sector Scheme Document (SSD) relates to the quality management system requirements for the application/installation, maintenance and removal of road marking materials and road studs to paved surfaces. Road marking (materials) shall be deemed to include road studs in the remainder of this document unless otherwise stated. It sets out to identify a common interpretation of BS EN ISO 9001 (latest issue) for Organizations and Certification Bodies engaged in the sector. 2 This Sector Scheme is one of the series of NHSSs, which are bespoke integrated management schemes within an ISO 9001 framework that have been developed to interpret BS EN ISO 9001 as it applies to a particular activity/industry within the United Kingdom. 3 Separate advisory committees for each activity within the sector provide advice to UKAS and expert representation is drawn from all sides of industry. Each SSAC interprets BS EN ISO 9001 (latest issue) in relation to the requirements of their particular activity and comes to a consensus on the minimum levels of workmanship, services, products, testing, and the training and competency of operatives, as appropriate, needed to meet specification requirements as well as auditor qualification and any requirements in respect of Environmental Management Systems (EMS) and other management systems. The details are contained in the individual SSDs. 4 The SSACs are overseen by the Highways Sector Scheme Liaison Group. This group provides a forum for discussion on the effectiveness of the Sector Schemes and co-ordinates developments so that they can be uniformly taken forward by each of the SSACs. It is also the venue where dialogue with UKAS and the Certification Bodies on the application of the Sector Schemes takes place. 5 NHSS s together with BS EN ISO 9001 are designed to: Provide an industry benchmark Ensure that all processes are planned Provide a basis for continuous improvement Focus on quality as an objective Reduce costs for Client and Organization Provide and maintain a properly trained and competent workforce Involve all sides of industry in scheme ownership within a partnership framework Provide the basis for the technical knowledge and experience that Certification Body auditors will use in the sector concerned Promote confidence in quality management systems through provision of a robust transparent system 6 The Sector Scheme shall apply only where specified by the Client in their Contract for the execution of road marking (permanent or temporary) and/or road studding. 7 In using this Sector Scheme users shall use best practice in specifying any other relevant NHSSs as appropriate to the nature of the work being undertaken e.g. NHSS 12D. This SSD also uses categories to identify an Organization s capability (see Appendix K). 8 It should also be noted that NHSS s are mandatory for Highways Agency contracts and suppliers shall demonstrate compliance with the requirements of BS EN ISO 9001 (latest issue) and this SSD as part of their continual improvement within their BS EN ISO 9001 registration. (05/14) It is anticipated that other highway authorities that use the Specification for Highway Works as the basic document for procuring highway works will also require compliance with BS EN ISO 9001 and this SSD. Other owners of transportation infrastructure may also require their suppliers to comply with this Sector Scheme, e.g. Airfield Operators 10 The SSD is a live document with the SSAC 7 meeting at least once a year to develop it as appropriate. Those using the document should always ensure that they have the current version of the document. The SSD may be obtained: by contacting any of the Certification Bodies in Appendix F, by contacting UKAS at the address below by visiting the UKAS website ( Articles/Publications/PubsForCBAccred.asp) from where the document can be freely downloaded. Note: Information on relevant Certification Bodies may be obtained from the UKAS website by following the instructions given in Appendix F. (05/14) March 2017 Issue UKAS 8 Page 6 of 66 NHSS 7

7 11 The Secretary of the SSAC 7 maintains a list of registered Organizations, based on the information provided by registered Organizations. The Secretary can be contacted at the address below. 12 Lantra hosts the register of Organizations on their website ( This is a self registration list and it is a requirement of this scheme that Organizations register their details on this website and keep them up to date; Certification Bodies will check that the Organization is registered on the website together with all relevant information, including a pdf copy of the certification of registration that the Certification Body issues, prior to annual and surveillance visits. (05/14) 13 SSAC 7 Secretariat and United Kingdom Accreditation Service can be contacted at: Committee Secretary Sector Scheme Advisory Committee for Road Markings RSMA Unit 35 Corringham Road Industrial Estate Gainsborough Lincolnshire DN21 1QB Tel: Fax: info@rsma.co.uk United Kingdom Accreditation Service UKAS High Street, Feltham, Middlesex TW13 4UN Tel: Fax: Website Any observations or complaints relating to the operation of this document and the scheme should be addressed using forms Appendices J1 to 3. Appendix J1 is to be used for observations and general queries concerning the document and general feedback; Appendix J2 relates to the assessment processes carried out by Certification Bodies; Appendix J3 is intended for feedback to Client Bodies on policing of NHSS Registration. (05/14) Completed J1 forms should be sent to: The Chairman Sector Scheme Advisory Committee for Road Markings (at the address shown in Paragraph 13. (05/14) Completed J2 forms should be sent directly to the relevant Certification Body. Completed J3 forms should be sent directly to the relevant Client Body, For Highways Agency Road / Contracts. Feedback should be sent by to Standards_feedback&enquiries@highways.gsi.gov.uk (05/14) For other Highway Authorities. Feedback should be sent back to the relevant project manager or head of division responsible for the contract works. Such information or relevant contact details may be available on that highways authority s website. (05/14) In using this Sector Scheme users shall use best practice of specifying other relevant National Highway Sector Schemes (05/14) March 2017 Issue UKAS 8 Page 7 of 66 NHSS 7

8 INTERPRETATION OF BS EN ISO 9001: SCOPE 1.1. This document describes the quality management system requirements to be established by organizations providing road markings to paved surfaces. It interprets the requirements of British Standard BS EN ISO 9001: 2008 and should be read in conjunction with that Standard. The scheme is applicable to Organizations carrying out the provision, application/installation, maintenance and removal of road markings on paved surfaces. The SSD shall be referenced in the Certificate of Registration issued by the Certification Bodies (see Appendix K) 1.2. This sector scheme document is currently applicable to the following material types and sub-types: a) Thermoplastic Systems 1) Hand screed 2) Raised rib 3) Extrusion 4) Spray 5) Preformed Systems c) Tape Systems 1) Permanent 2) Temporary b) Paint Systems 1) Spray 2) Airless spray 3) Extrusion 4) Hand Screed d) Road Studs 1) Inset 2) Surface mounted 1.3 For Certification purposes the scopes and sub-scopes for this NHSS are as follows: (05/14) Activity Type (select) Primary Category (select) Secondary Category (select) Sub-type (select systems) Application* of road markings machine and/or applied permanent and/or road studs manually temporary thermoplastic (and) paint (and) tape (and) inset and/or surface mounted system(s) (and) * Application includes removal see Definitions page 10 below. A typical scope would be Application of road markings - machine applied, permanent, thermoplastic and paint systems; and application of road studs - manually applied, permanent and temporary, inset systems. 1.4 References as listed in Appendix B have been utilised in the preparation of this document. 2. NORMATIVE REFERENCE The following normative documents contain provisions, which constitute provisions of BS EN ISO 9001 Quality Management Systems Requirements BS EN ISO 9000:2005 Quality Management Systems Fundamentals and Vocabulary BS EN ISO 9004:2009 Quality Management Systems Guidelines for Performance Improvements. BS EN ISO 9004: Managing for the sustained success of an organization. A quality management approach (05/14) March 2017 Issue UKAS 8 Page 8 of 66 NHSS 7

9 3. TERMS, DEFINITIONS & ABBREVIATIONS 3.1 Definitions For the purpose of this Sector Scheme document the following definitions shall apply. Accreditation Organization: Application of Road Marking/Road Stud: Certificate of Registration: Client: The organisation undertaking the assessment of the competence of Certification Bodies to assess to this scheme. This role can be undertaken by UKAS or any equivalent International Accreditation Forum (IAF) Multi-Lateral Agreement (MLA) signatory with a scope which includes this sector scheme. (05/14) Is deemed to include the following activities: application of a road marking and/or removal of a road marking (by manual or mechanical means); installation and/or removal of road studs (surface mounted or inset) (05/14) A certificate issued by a UKAS accredited Certification Body certifying that the holder operates a Quality Management System complying with BS EN ISO 9001 and this Document. The body for which the work is being carried out e.g. Highway Authority and its nominated representative. Contract Specification: i) Manual of Contract Documents for Highway Works: Volume 1: Specification for Highway Works (Highways Agency) or as specifically required in the contract documents ii) Contract Specific Appendices iii) The Contract Drawings Customer: Designer Installation Maintenance The body and its nominated representative engaging the Organization for the purpose of the work described in this Document. (The main contractor where the Organization is a subcontractor) The person responsible for converting requirements into design output in the form of drawings, specifications, plans, instructions etc. The process of assembling, putting in place and testing the laid materials in accordance with manufacturer s instructions and the requirements of a contract. (05/14) The process of regular inspection, assessment and subsequent restoration of an installed product to keep it in good condition and working order. (05/14) Organization: The body responsible for the supply of materials, application/installation, maintenance and removal of road marking materials. *Organization s Manager: The person named in the Organization s Quality Plan as having managerial responsibility for the road marking operations. Quality Management System: The Organization s organizational structure, responsibilities, procedures, processes and resources for implementing Quality Management to BS EN ISO 9001 March 2017 Issue UKAS 8 Page 9 of 66 NHSS 7

10 Quality Plan: *Road Marking Lead Operative: Road Marking Materials *Road Marking Operative: Road Marking Operative implementing Traffic Management shall should Supervisor Supply/provision *Technical Manager: Trainee Road Marking Operative The document setting out the specific quality practices, resources and sequence of activities relevant to the contract (see Appendix A) The certified operative (eg Chargehand, Ganger, Foreman) named in the Organization s Quality Plan as having the responsibility, training and experience to establish and control the marking operation to meet the requirements of the Contract Specification. All types and sub-types as listed in the scope. A certified operative who works under the control of a Road Marking Lead Operative and is directly involved with the application/installation maintenance or removal of road marking materials. A certified operative who works under the control of a Road Marking Lead Operative and is directly involved with the application/installation maintenance or removal of road marking materials and duly qualified to an appropriate level (for the operations undertaken). See Appendix M: Guidance for registered companies in relation to NHSS 12D, which identifies the level of qualification required for the various levels of operation undertaken. Used to indicate a requirement strictly to be followed in order to conform to the standard and from which no deviation is permitted. (See ISO Directives Part 3:1997, Annex E) (reference Guidance on the terminology used in ISO 9001: 2000 and ISO 9004: "The term should is used in this document to indicate recognised means of meeting the requirements of the standard (ISO 9001). An Organization can meet these in an equivalent way provided this can be demonstrated to a Conformity Assessment Body (CAB) (Certification Body)." (05/14) Individual named in the organisations quality plan as having responsibility for the supervision of road marking crews and sites. A supervisor will have the training and experience to oversee the work, often from a situation remote of the marking operation but with responsibility for its contractual specifications. (05/14) The making available of the necessary product(s) for use to meet the requirements of a contract. (05/14) The person named in the Organization s Quality Plan responsible for the technical interpretation and implementation of the requirements of the Contract Specification. An operative receiving training under the direct control of a certified operative on a one to one basis and is formally registered as a Road Marking Construction Apprentice. (see Para ) * For minor contracts, some roles may be combined. The Road Marking Lead Operative shall be site based. March 2017 Issue UKAS 8 Page 10 of 66 NHSS 7

11 Abbreviations ADEPT BSI CB CDM CSCS CSR CS DfT DMRB DRD HA MCHW NHSS NVQ/SVQ ORAS RSMA SQA SSD Association of Directors of Environment, Economy, Planning & Transport British Standards Institution Certification Body (Accredited by UKAS or equivalent) Construction Design Management (Regulations) Construction Skills Certification Scheme Construction Skills Registration ConstructionSkills Department for Transport Design Manual for Roads & Bridges Department for Regional Development (Northern Ireland) Highways Agency DfT Manual of Contract Documents for Highway Works National Highway Sector Scheme National Vocational Qualification/Scottish Vocational Qualification Operatives Refresher and Assessment Scheme Road Safety Markings Association Scottish Qualification Authority Sector Scheme Document SSAC 7 Sector Scheme Advisory Committee (for NHSS No. 7) SSACRM STANSPEC TSO UKAS Sector Scheme Advisory Committee Road Marking RSMA Standard Specification Document The Stationery Office United Kingdom Accreditation Service March 2017 Issue UKAS 8 Page 11 of 66 NHSS 7

12 QUALITY MANAGEMENT SYSTEM REQUIREMENTS Paragraphs 4 to 8 Introduction This document needs to be read in conjunction with the ISO 9001: 2008 requirements, augmented by the following supplementary requirements (05/14) Clause/paragraph numbers in sections 4 to 8 below refer to the relevant clauses/paragraphs of BS EN Where the term No specific interpretation is used in this SSD the requirements are as stated in BS EN ISO 9001 without further qualification. (05/14) The interpretations given below are to assist in the clarification of the ISO 9000 text for the relevant activity, no inference should be made that ISO 9001 requirements are diluted or deleted because of this interpretation. (05/14) 4 QUALITY MANAGEMENT SYSTEM 4.1 General Requirements The Organization shall operate a quality management system to BS EN ISO 9001:2008 and this schedule. (05/14) The Organization shall record their registration to this sector scheme on the Schedule of Suppliers website immediately following confirmation of their accreditation to the sector scheme from the certification body and thereafter check its suitability annually (see Appendix O for details. The Organization is further required to provide details of its registration to the scheme to the SSAC Secretary at the address provided at Paragraph 13 page 8 of this document. (05/14) Documentation Requirements General Quality Plans shall be required for all contracts. When specified in the contract documents or requested, the Organization shall submit a Quality Plan or alternative document as defined in the Contract Specification for acceptance or approval by the Client, as appropriate, prior to commencement of work. The relevant Quality Plan and standard operating procedures shall be available to operatives and shall be read, and the former signed by each operative. The Organization shall have in place auditable processes to identify publication of relevant new documents/standards and implementation requirements (See Appendix B, note 2) (05/14) See Appendix A for further details Quality Manual No specific interpretation. (12/12) Control of Documents As part of the Organization s procedures for document control, the following documents are typically required to be controlled: (05/14) 1. Correspondence; 2. Delivery notes and certification where required (eg road marking material grades); 3. Records of rejected material; 4. Contract documentation and Customer order; 5. Client/Customer drawings, risk assessments and records; 6. Instructions to Site Staff; March 2017 Issue UKAS 8 Page 12 of 66 NHSS 7

13 7. Calibration and maintenance records for temperature measuring and temperature control equipment; 8. Any amendments to the documents listed in Appendix B where appropriate tothe scope of registration and Contract Specification; and 9. Inspection, test results and calibration records (as appropriate) for determination of specified requirements, eg control of temperature of marking material, the ability to apply glass beads evenly to the surface of the freshly applied road markings to the specified requirements, achievement of any minimum specified thickness, correct installation of road stud etc The Organization shall have procedures in place to ensure that the latest versions of relevant Standards and Documents are always available (See Appendix B) (05/14) Control of Records In addition to the Organization s own quality records, Contract specific records shall include, but not limited to, where appropriate: 1. Customer s specification; 2. Contract Review records; 3. Quality Plan; 4. Instructions to the Operative; 5. Client/Customer and Organization risk assessments (as appropriate) 6. Certification of supply of materials; 7. Purchase orders; 8. Calibration and verification records; 9. Production records; 10. Operator training; 11. Complaints / concessions; 12. Reasons for work stoppages / delays; 13. Results of all tests undertaken which should be made available to the Client on request; and 14. Traffic management The Organization shall keep all records for a minimum period of six years or until the end of the maintenance period whichever is greater. Record disposition after this period shall be defined in the Quality Plan. 5 MANAGEMENT RESPONSIBILITY 5.1 Management Commitment No specific interpretation. 5.2 Customer Focus Processes for determining customer requirements shall consider the interests of the Client and the product end users, i.e. the general public/travelling public and shall be mindful of the Client s interaction with the end users. This will include processes to minimise disruption to traffic. 5.3 Quality Policy The organization s quality policy statement shall include a statement of commitment to this NHSS. March 2017 Issue UKAS 8 Page 13 of 66 NHSS 7

14 Planning Quality objectives No specific interpretation Quality management system planning No specific interpretation Responsibility, Authority and Communication Responsibility and authority No specific interpretation Management representative No specific interpretation Internal communication No specific interpretation Management Review General The Organization shall review the quality management system at least once a year to ensure its continuing suitability and effectiveness to conform to this NHSS. Records of the review shall be kept Review input No specific interpretation Review output No specific interpretation. 6 RESOURCE MANAGEMENT Provision of Resources General In the procurement and use of materials the Organization shall be mindful of their effect on the environment. The RSMA s Carbon Calculator shall be used where appropriate (05/14) Supply chain management The Organization performing the activities covered by this NHSS may be the main contractor to the Client or alternatively will be acting as a sub-contractor to the main contractor. In either case the requirements of this NHSS will only be satisfied if the Organization holds a valid certificate. Main contractors which sub-contract the work covered by this NHSS must ensure that their sub-contractor holds a valid certificate relevant to the scope of works. (05/14) March 2017 Issue UKAS 8 Page 14 of 66 NHSS 7

15 6.2 Human Resources General The training and assessment of operatives required by this scheme is aimed primarily at technical competence at all levels from road marking operatives to senior company managers. It is intended to provide awareness to plan and carry out work in a safe and efficient manner, however, it remains the responsibility of the Organization to determine and implement safe systems of work. (05/14) Registration, Competence, Awareness and Training Specific training and qualification structures have been developed for the road marking sector and are designed to ensure that essential health & safety and skill competencies are delivered to a consistent and reliable standard, in part independent of individual employers; as such these qualifications are externally accredited. Compliance with the Registration, Competency, Awareness and Training requirements are deemed to be at the heart of this Sector Scheme and compliance with these requirements is deemed crucial to the maintenance of accreditation. (05/14) Registration All employees involved in any site based activities shall be registered with the Construction Skills Certification Scheme (CSCS) and hold a relevant CSCS Card. Black, Gold and Blue CSCS Cards are awarded to those completing the required qualifications The card is renewed by sitting and passing the CSCS/CITB Health & Safety (Highways) Touch Screen Test. (05/14). In addition to CSCS requirements all New Entrant Trainees are required to be registered to the Apprenticeship Scheme as detailed below. Note: The Construction Skills Registration (CSR) Card issued in Northern Ireland is deemed to be equivalent to a CSCS card Managers shall hold a Black CSCS Management Card or be registered for a formal management qualification, which should be completed within two years of initial registration Supervisors shall hold a Gold CSCS Supervisory Card or be registered for a formal supervisory qualification, which should be completed within two years of initial registration Operatives qualified to the required Level 2 NVQ Diploma qualification shall hold a Blue CSCS Skilled Worker Card (see Para a. - Competency) New entrant Operative Trainees shall hold a Red CSCS Trainee Card and the organization shall obtain an Apprenticeship Registration Card (ARC) from RSMA to support this Trainee Card. (see Para b. New Entrant Training). Note: Red CSCS cards have a three year time limit. Experienced Workers may hold a Red Experienced Workers Card but only where the organization can clearly demonstrate that the card holder has more than 2 years experience of activities within scope of this Sector Scheme and that full qualification is obtained within 12 months of initial registration. (05/14) All operatives undertaking and or completing an NVQ in pursuance of this NHSS must be registered with an NVQ awarding body approved for the relevant NVQs. A list of the bodies accredited to assess Level 2, Level 3 and Level 6 NVQ Diplomas relevant to this sector scheme is available on the Construction Awards Alliance website. (05/14) Competence a. Road Marking Lead Operatives & Road Marking Operatives Experienced Operatives shall be assessed to one or more of the following qualifications relevant to their area of activity: Level 2 NVQ Diploma Road-building (Construction) Pavement Marking (Manual Operations) Level 2 NVQ Diploma Road-building (Construction) Pavement Marking - Machine Level 2 NVQ Diploma Road-building (Construction) Pavement Marking Road Studs March 2017 Issue UKAS 8 Page 15 of 66 NHSS 7

16 (Note: Equivalent qualifications (and related registrations) prior to 2010 restructure of NVQ qualifications are still accepted and are defined as NVQ Level 2 qualifications and remain valid under this Sector Scheme) For details of NVQ Diploma Level 2-see Appendix C1A. Operatives are required to obtain an NVQ within three years of commencement of employment; failure to obtain the relevant NVQ Qualification renders the operative unqualified for the activity and not conforming to the requirements of this NHSS. (05/14) All operatives shall, as a minimum, also be qualified to the requirements of Sector Scheme 12D Module T1. The Organization shall review, on a regular basis, the level of qualifications held by operatives, relative to NHSS12D activities, to ensure that the correct level of qualification is held. Details of registered Sector Scheme 12D trainers are available through either LANTRA or RSMA (contact details are shown at Paragraph 4.1 or Appendix C3). b. Supervisors Supervisors shall be required to hold or be registered for the following qualifications: Level 3 NVQ Diploma Occupational Work Supervision (Registered Candidates shall qualify within 24 months of registration and hold the appropriate CSCS Skill Card for Supervisors.) Site Supervisor Safety Training Scheme (SSSTS) (by June 2014) Sector Scheme 12D Module T Training Sector Scheme 12D Module T7 (by June 2014) Details of registered Sector Scheme 12D trainers are available through either LANTRA or RSMA (contact details are shown at Paragraph 4.1 or Appendix C3). (05/14) Supervisory and Management NVQs/Qualifications commenced or obtained before July 1 st 2009 are deemed to be compliant to this scheme, those commenced after this date are deemed to be non compliant. a. Qualified Operative Refresher Training With effect from June 2014 all Road Marking and Road Studding Operatives qualified to Level 2 are required to undertake an Operative Refresher Assessment Scheme (ORAS) course at 4 yearly intervals. Operatives who have held their Level 2 Qualification for more than four years are required to have completed a Road Marking Operative Refresher course no later than June 2017 whilst operatives who have held their Level 2 Qualification for less than 4 years are required to undertake their initial refresher course before the fourth anniversary of their achieving the qualification. All registered companies shall comply with the requirement to have an ORAS Implementation Plan demonstrating their programme to secure compliance with ORAS requirements. By June 2015 all companies registered to Sector Scheme 7 shall have in place an ORAS Implementation Plan that will ensure that all operatives who obtained a relevant NVQ Level 2 qualification prior to June 2011 have completed their ORAS Training by June 2017; this amendment is being introduced to assist companies who have large numbers of Level 2 Qualified workers by not requiring them to submit all of these operatives for ORAS at the same time with the consequential requirement that they would have to do the same at four yearly intervals thereafter. To satisfy audit requirements a written Implementation Plan demonstrating phased qualification of all relevant operatives up to and including June 2017 shall be presented to the auditor; failure to present a plan will be deemed a major non conformity, whilst plans showing all operatives scheduled for 2017 qualification will be deemed unacceptable. (05/15) March 2017 Issue UKAS 8 Page 16 of 66 NHSS 7

17 All Operatives obtaining an NVQ Level 2 after June 2011 shall still be required to obtain their ORAS Training and Qualification no later than the fourth anniversary of obtaining their relevant Level 2 qualification. Details of Training Providers and the syllabus for the course are available from NHA Accreditation Services who act as registration body for the ORAS programme. (NHA Accreditation Services, Unit 35 Corringham Road Industrial Estate, Gainsborough, Lincolnshire, DN21 1QB. info@nhaas.co.uk, Tel No: The ORAS programme maintains a database of candidates who have completed the programme. (05/15) a. New Entrant Training The minimum training requirement for all new road-marking operatives is training through the Road Marking Apprenticeship scheme. All Trainees are required to be registered to and undertake the Road Marking Apprenticeship Scheme. Employers shall register, with RSMA, all newly employed unqualified operatives (with no previous road marking experience), to this scheme. Registration to the scheme should be completed within 2 months of commencing employment whilst formal training shall commence within six months of commencing employment. An Apprenticeship Registration Card (ARC) is issued by RSMA and is required to support the CSCS Trainee Card as evidence of compliance with this Sector Scheme. (05/14) All trainees undertaking the Apprenticeship Scheme are issued with a log book and scheme booklet as part of their work towards an NVQ Level 2 Roadbuilding Pavement Marking Award undertaking the training modules, contained within it and appropriate to their work requirements. The scheme has been revised and provides additional training beyond that previously contained in training requirements to NHSS No. 7. The Road Marking Apprenticeship Scheme operated by RSMA within a Service Level Agreement with CSkills is currently the only available recognised training scheme under this NHSS; company based and/or delivered training schemes are not recognised and are deemed non compliant (05/14) RSMA/LGNTO Registration Scheme Certified Operatives This training scheme and related qualifications, specified under earlier editions (pre2006) of this NHSS are no longer deemed compliant and therefore are no longer valid for companies registered to this scheme. All operatives holding these qualifications are required to obtain CSCS Cards through completion of a relevant Level 2 NVQ Diploma Qualification (see above) Personnel records relating to experience and operative designation The organisation shall keep the following records as a minimum Record of Practical Experience The Organization shall create and maintain a validated Record of Practical Experience for each road marking charge hand and operative he employs. The record shall include full details of the manner in which the individual has obtained practical experience i.e. dates, types of marking systems worked, duties performed etc. Unregistered Road Marking Operatives should be supervised by an experienced operative, qualified to Level 2 (minimum) on a one to one basis. Unregistered Operatives will be required to have a minimum of two months recorded supervised experience prior to commencing the approved Apprenticeship training scheme. The registration to the Apprenticeship Scheme, issue of a logbook, scheme booklet and completion of training modules to the scheme, shall be recorded by the Organization on the individual Record of Practical Experience. (See Appendix C5) Register of Designated Lead Operatives The Organization shall maintain a Register of Designated Lead Operatives in the style of that shown in March 2017 Issue UKAS 8 Page 17 of 66 NHSS 7

18 Appendix D Client Requirements For contracts where the Highways Agency is the Highway Authority all operatives are required to be registered in accordance with Paragraph i. and hold a current CSCS Registration Card. Requirements for other Highway Authorities shall be determined on a contract-by-contract basis. 6.3 Infrastructure No specific interpretation. 6.4 Work Environment No specific interpretation 7 PLANNING AND PRODUCT REALIZATION 7.1 Planning of product realization The Quality Plan shall as a minimum address the topics listed in Appendix A of this schedule. (05/14) The Quality Plan may be a largely standard document as indicated in Appendix A of this schedule supplemented by contract specific information. (05/14) The Quality Plan should not be considered in isolation. An integrated approach should be taken which links the Quality Plan, Environmental Plan, Sustainability Plan and the Health and Safety Plan together. (Management of the service as a whole is reliant on quality and hence the contract and the quality element cannot be separated, as one cannot function without the other.) (05/14) The Quality Plan describes the management strategy that sets clear and sustainable performance objectives, delegates responsibility and establishes lines of communication. The objective being to manage the various management schemes within an overall management scheme within an organization. (05/14) The Organization shall, in order to reduce the need for waste disposal, minimise the generation and environmental impacts of wastes arising during the contracted works and shall maximise opportunities for the re-use and recovery of wastes. The Organization shall document its arrangements for the identification, segregation, handling, storage and disposal of the different types of wastes arising from the contracted works. (05/14). 7.2 Customer Related Processes Determination of requirements relating to the product The Contract Specification shall not be changed without written approval from the Client. When the Organization is unable to meet the contract specification it shall be referred back to the Client for resolution prior to works commencing A risk assessment shall be carried out for each specific site by the Organization. This risk assessment should not be confused with a Temporary Traffic Management control assessment required to determine the nature of the temporary traffic management measures required to ensure safe working areas for carrying out the Works (05/14) Review of requirements relating to the product The processes for review and determination of requirements shall require the Organization to verify that the order placed or any subsequent amendments to that order meet the technical requirements included in the Client s Contract Specification. March 2017 Issue UKAS 8 Page 18 of 66 NHSS 7

19 Although not necessarily responsible for the design, the Technical Manager shall, prior to commencement of the road marking operation, check the practicality of the proposed measures. Where appropriate, this will include liaison with third parties, in particular the Highway Authority, the Customer, Client and the Police. Where irregularities or inconsistencies with the Contract Specification, health and safety or other requirements are encountered these shall be brought to the attention of the Customer / Client for resolution Matters of a significant nature that arise during the review processes shall be considered during the management review and incorporated as necessary into the quality system Customer communication The Organization shall have a process in place to record their registration to this sector scheme on the Schedule of Suppliers website immediately following confirmation of their accreditation to the sector scheme from the Certification Body and thereafter check its suitability annually, as part of this process it shall also ensure that it notifies the Secretary of the SSAC of its registration status in respect of this NHSS, within 14 days of gaining registration to this NHSS and thereafter annually (05/14) The Customer needs to be informed about the products, that is, they require detailed information as appropriate regarding materials, components, manufacturing details etc. for the purposes of: as-built records for maintenance/health and safety requirements; and self monitoring of the effectiveness/performance of the product The Quality Plan shall identify what and when relevant information is passed on to the customer or their agent. (05/14). Design and Development Design and development planning Where road markings design or development is undertaken, by the road marking company, the Quality Plan will identify the personnel involved with their qualifications/experience appropriate for design. This shall include those involved with design verification and approval Design and development inputs No specific interpretation. (05/14) Design and development outputs No specific interpretation. (05/14) Design and development review No specific interpretation. (05/14) Design and development verification The Quality Plan shall identify the level and processes to be used for design verification Design and development validation Processes shall include information to demonstrate compliance with the contract specification irrespective of whether the customer expressly requests it or not. (05/14) Design and development changes No specific interpretation. (12/12) 7.4 Purchasing March 2017 Issue UKAS 8 Page 19 of 66 NHSS 7

20 7.4.1 Purchasing process The Organization shall establish documented procedures to ensure that all sub contractors (as appropriate) operatives and materials conform to the Contract Specification. All copies of certification to verify this shall, on request, be passed to the Client. (05/14) In relation to CE Marked products the Organization shall have available the associated Declaration of Performance (DOP) that demonstrates compliance with the contract specification. (05/14) Purchasing information The Organization shall have available the instructions and safety information from the manufacturer of the CE Marked product(s) in a language determined by the Member State which can be easily understood by the users. (05/14) Verification of purchased product No specific interpretation. 7.5 Production and Service Provision Control of Product and Service Provision The Organization shall produce method statements for the application/installation, maintenance and removal process of road markings. These shall be submitted to the Client's representative for acceptance or approval as appropriate The Organization s management and certified operatives shall have a working knowledge and access to the documents listed in Appendix B that are relevant to the work described in the contract The Organization shall appoint a Road Marking Lead Operative who shall be responsible for the installation of application/installation, maintenance and removal process of road markings. The Road Marking Lead Operative shall be included in the Organization's Contract Specific Quality Plan as having the responsibility, training and experience to meet the requirements of the Contract Specification. Before site work commences, the Organization shall ensure that the following are documented and issued to the Road Marking Lead Operative. A copy shall be retained for record purposes. Any special instructions to the Road Marking Operatives relating to the programme of work, including appropriate risk assessments. (05/14) The equipment required for the work and the method of application/removal of material to meet the requirements of the contract Process Control The following items shall be considered as part of process control: Ensuring that the purchased materials used are as specified by the Customer; Ensuring that the materials are clearly identifiable; The presence of a Road Marking Lead Operative during application of road markings; A system for dealing with Variation Orders issued by the Client; Setting-out of road markings and control of the equipment to comply with the Contract Specification; Record of road surface and weather conditions prior to application of markings (05/14) Compliance with the requirements of Chapter 8 of the Traffic Signs Manual, as appropriate, where the road is open to public use. (Note: For high-speed dual carriageways there is a requirement for the traffic management contractor to hold qualification to Sector Schemes 12A, 12B, 12C as appropriate). Sector Scheme 12D has been developed to enhance safety in traffic management and is in part March 2017 Issue UKAS 8 Page 20 of 66 NHSS 7

21 relevant to Companies registered to Sector Scheme 7. explained in Appendix M. Issues of compliance with 12D are Customer notification within 24 hours of any problems which may affect the planned programme of work; and Contract Maintenance Period activities Validation of processes for production and service provision Inspection and testing shall be undertaken to demonstrate adherence to the specification, e.g. control of temperature of marking material/stud grout, the ability to apply glass beads evenly to the surface of the freshly applied road markings to the specified requirements, achievement of specified requirement. The methods and frequency of testing shall be defined in the Quality Plan (see Appendix A). Works orders, risk assessments and quality plans shall be signed by the Road Marking Lead Operative and Technical Manager and retained for 6 years, They will also be submitted to the Client if requested. (05/14) During the review processes checks shall be undertaken to establish whether any additional Client specified testing and inspection regime is to be adopted. For contracts where the Specification for Highway Works is used additional requirements will usually be included in Appendices 0/1, 0/2, 1/5 and 12/3 of the Contract Specification Identification and Traceability The Organization shall establish documented procedures to ensure that goods returned to stock are placed at the correct location in the material storage area. There must be an auditable process of document retention which can be clearly identified and traced. (05/14) Customer Property The Organization shall establish documented procedures to be applied where the Customer or the Client supplies material if this is identified in the Contract Specification Preservation of product Systems shall be in place to inspect and maintain all materials returned from site(s) before their subsequent use. (05/14) When appropriate to the Contract, storage arrangements and delivery programme for all materials shall be stated in the Quality Plan Stock materials shall be (05/14) protected from deterioration and or damage in accordance with information provided by the manufacturer Control of Monitoring and Measuring Devices The Organization s system shall include (05/14) documented procedures to demonstrate the manner and frequency of the inspection and calibration of inspection, measuring and test equipment necessary for the proper execution of the Contract. The frequency shall be in accordance with the requirements stated in Appendix E. 8 MEASUREMENT, ANALYSIS AND IMPROVEMENT 8.1 General No specific interpretation. 8.2 Monitoring and Measurement March 2017 Issue UKAS 8 Page 21 of 66 NHSS 7

22 8.2.1 Customer satisfaction No specific interpretation Internal Audit Internal audits shall be carried out at sufficient frequency and by a suitable technically competent person/s to ensure a robust assessment of the compliance of the product. The quality plan shall state the frequency of internal audits Internal audits of the quality management system against this SSD shall cover all aspects of the QMS as applied to both site and depot operations and include at least one site visit a year to check activity relevant to this NHSS (Where the organization does not have contracts which provide continuous working throughout a full year, visits shall be conducted on a pro-rata basis, but at least one visit per contract must be made). (05/14) Internal auditors shall have a working knowledge of the application/installation, maintenance and removal process of road markings Internal audits shall be carried out under the control of the nominated quality manager. Guidance and technical requirements for internal auditors are provided at Appendix G Monitoring and measurement of processes This includes the ongoing impact of the application/installation, maintenance and removal processes for road markings on other works including congestion and traffic flows Monitoring and measurement of product In line with the requirements of Appendix A Paragraph Control of Non-conforming Product Any materials and/or work not conforming to the Contract Specification shall either be reworked to conform or must formally be accepted in writing by the customer, The materials and/or work shall otherwise be considered to be rejected and precluded from use as originally intended. (05/14) 8.4 Analysis of Data No specific interpretation. 8.5 Improvement Continual improvement The corrective and preventative action processes shall include analysis of incidents, accidents and near misses. Consideration shall be given to accident statistics and near miss reporting and declared contractual non conformity (05/14) Corrective action Consideration shall be given to accident statistics and near miss reporting and declared contractual non conformity. (05/14) Preventive action Consideration shall be given to accident statistics and near miss reporting and declared contractual non conformity. (05/14) March 2017 Issue UKAS 8 Page 22 of 66 NHSS 7

23 APPENDIX A: REQUIREMENTS FOR QUALITY PLANS 1. General Requirements: 1.1 Definition of the product or service to be provided 1.2 The structure of the Organization describing the line of command and stating the names of the Organization s Manager responsible for the contracted work, the Technical Manager, Road Marking Lead Operative and Designer and their training. An Organization s representative who can be contacted at all times when works are being undertaken must be identified. Where it is proposed to use a road marking sub-contractor or term maintenance contractor/in house operation, this should be stated and details provided. All road marking sub-contractors and term maintenance contractor/in house operators shall be registered to the requirements of this Sector Scheme. 1.3 Identification of the parts of the Organization s Quality Management System relevant to the product or service being provided. 1.4 The control of equipment. 1.5 Any environmental conditions impacting upon the specified works 2. Contract Specific Statements These are required for the following: 2.1 Names and contact details of the staff involved with the contract including the: Customer's nominated Quality Manager, project manager and/or other representatives through whom communication is to be made throughout the contract Road Marking Supervisors. 2.2 Details of the contract specific equipment to be used and any certification required to be issued to the Customer/Client. 2.4 Details of the communications required between the Organizations staff and the Customer/Client or any other party. 2.5 Work programme and details of deliverables. 2.6 Liaison with the Police, the Highway Authority and other competent authority as appropriate. (05/14) 2.7 Materials storage details and location 2.8 Method statements for application/installation, maintenance and removal of road markings, detailed drawing(s) to be supplied. 2.9 Inspection and testing regime to be adopted covering frequency, methods of test, responsibility for testing and acceptance criteria Control of non-conforming product. 3. Contract Specific Information This shall be obtained directly by the Organization and documented in the Quality Plan, and shall include as a minimum the following: 3.1 Name and address of Customer, including his nominated quality manager, project manager and/or March 2017 Issue UKAS 8 Page 23 of 66 NHSS 7

24 other representative through whom communication is to be made throughout the contract. 3.2 Location of sites for the contract and means of access. 3.3 Specification and/or Contract Drawings. 3.4 Extent of the works and the commencement and completion dates for the contract. 3.5 Type(s) and thickness of marking to be applied, including performance characteristics, additional surface applied glass beads or not etc Type(s) of surfaces including existing markings on which the material is to be applied and the need or otherwise for any surface preparation. 3.7 Type(s) of Road Studs to be installed 3.8 All relevant information including risk assessments relating to speed restrictions, safety requirements, existing markings, marking removal method, time of working and any other environmental requirements. 3.9 Any client specified testing requirements and responsibility for testing including supply of test equipment 3.10 Preparation and planning for the disposal of records after six years or the end of the maintenance period if longer. (05/14) Note: Where certain aspects of this information cannot be obtained or, is not provided, this fact shall be noted in the Quality Plan against the appropriate section. The Organization should also be aware that there may be further general requirements for quality plans within a contract, for instance Appendix 1/24 of the Manual of Contract Documents for Highway Works, which may also need to be addressed. March 2017 Issue UKAS 8 Page 24 of 66 NHSS 7

25 APPENDIX B: REFERENCE DOCUMENTS The following is a list of Reference Documents relevant to this Sector Scheme at the date of issue. Documents appended with an asterisk are deemed to be Bibliography items for reference purposes only, with no requirement to retain physical copies. Documents without an asterisk are deemed to be required documents and shall be held by the organization. (05/14) The listing is not comprehensive; other documents may be required to fulfil the requirements of the contract. Organizations shall ensure that they have a working knowledge and access to all the documents including amendments unless stated otherwise in the specification. 1. Manual of Contract Documents for Highway Works: Volume 1 Specification for Highway Works - TSO Series 000 Introduction Series 100 Preliminaries Series 1200 Traffic Signs Any additional clauses identified in the contract Relevant Sector Scheme Documents from Appendix A including: Scheme 12A&B Static Temporary Traffic Management on Motorways and High Speed Dual Carriageway Roads including on line widening. 2. Manual of Contract Documents for Highway Works: Volume 2 Notes for Guidance on the Specification for Highway Works - TSO Series NG000 Introduction Series NG100 Preliminaries Series NG1200 Traffic Signs Note - Volumes 1 and 2 of the Manual of Contract Documents for Highway Works were revised and published in March Amendments are made to these volumes from time to time, possibly at intervals of three months. The Organization shall ensure that there is a system in place to monitor publication of amendments to these documents. Information can be obtained from the Highways Agency s Information Line Manual of Contract Documents for Highway Works: Volume 3 Highway Construction Details D Series TSO 4. Design Manual for Roads and Bridges: (TSO) Volume 6: Section 2, Part 3 TA78/97 Design of Road Markings at Roundabouts Volume 6: Section 1, Part 4 TD70/08 Design of Wide Single Roads Volume 6: Section 1, Part 1 TD 9/93 Highway link design GH5 Volume 8: section 2, Part 2 TD 26/07: Maintenance of Road Markings (Under review as at April 2014) 5. Traffic Signs Manual - TSO Chapter 1: Introduction (1982) Chapter 3: Regulatory Signs (2008) Chapter 5: Road Markings (2003) Chapter 8: Traffic Safety Measures and Signs for Road Works and Temporary Situations Part1 Design & Part 2 Operations (2009) March 2017 Issue UKAS 8 Page 25 of 66 NHSS 7

26 6. Traffic Signs (Amendment) (No.2) Regulations 2011 (published 30 th January 2012) 7. Zebra, Pelican and Puffin Pedestrian Crossing Regulations and General Directions (SI1997 No.2400) TSO 8. Safety of Street Works and Road Works: A Code of Practice Highways England (Published as Highways Agency) Network Maintenance Manual (NMM) & Routine Winter Service Code (RWSC): 2009 Notes for Guidance Safety at Roadworks Third Edition Joint Working Party (Department of Transport/County Surveyors Society) (C.S.S. publication 1994) 10. Notes for Guidance Safety at Roadworks * Third Edition Joint Working Party (Department of Transport/County Surveyors Society) (C.S.S. publication 1994) 11. Update your Road Safety Markings 2006 Edition A Review of Road Marking Legislation and Practice (Road Safety Marking Association 2006) 12. RSMA DVD: A Safer Way (Road Safety Marking Association 2009) 13. RSMA Best Practice Guide: Health & Safety Best Practice Guide (General Health & Safety, Specific Operations, Plant & Equipment, Temporary Traffic Management & Occupational Health & Welfare) Road Safety Markings Association 2013 (05/14) 14. Appropriate Manufacturers Road Stud Installation Procedures. 15. RSMA StanSpec Standard Specification Document for Road Marking and Road Studs. * 17. European Standards a) BS EN ISO 9000: 2005 Quality Management Systems Fundamentals and Vocabulary b) BS EN ISO 9001: 2008 Quality Management Systems Requirements c) BS EN ISO 9004: Managing for the sustained success of an organization. A quality management approach (05/14) d) BS EN 1423: 1998 Road Marking Materials Drop on materials, glass beads, antiskid aggregates and mixtures of the two e) BS EN 1424: 1998 Road Marking Materials Premix glass beads f) BS EN 1436: 2007 Road Marking Materials Performance for road user g) BS EN :1998 Road marking materials Retro-reflecting road studs Initial Performance requirements h) BS EN : 2000 Road marking materials Retro-reflecting road studs Road Test Performance Specification March 2017 Issue UKAS 8 Page 26 of 66 NHSS 7

27 i) BS EN 1790:1998 Road Marking Materials Pre-formed road markings j) BS EN 1824:1998 Road Marking Materials Road trials k) BS EN 1871: 2000 Road marking Materials Physical properties 18 Guidance for Safer Temporary Traffic Management (CSS/HA/HSE) 2002 * This list of standards and documents are date specific, however, the Organization shall have procedures in place to ensure that the latest version is always available. Organisations should be aware that utilisation of internet search engines may result in out of date references being identified/called up. Note 1: The Organization shall use the current reference documents and British Standards unless stated otherwise in the Contract Specification) (05/14) Note 2: The Highways Agency may issue Interim Advice Notes (IANs) as a prelude to inclusion in the MCHW (Vol 1 and 2), the DMRB and/or Chapter 8. Organizations must have auditable processes in place to identify when these documents are issued and their implementation date(s). An index of Interim Advice Notes (IANS) is available on the internet ( (05/14) Note 3: Every effort has been made to update web sites, but the committee cannot provide any guarantees that the sites will continue to exist or if they do that they will maintain access to the documents identified above. (05/14) March 2017 Issue UKAS 8 Page 27 of 66 NHSS 7

28 APPENDIX C1: TRAINING AND HEALTH AND SAFETY C1a. - NVQ DIPLOMA LEVEL 2 QUALIFICATIONS Level 2 NVQ Diploma Level 2 Road-building (Construction) - Pavement Marking (Machine) Level 2 NVQ Diploma Road-building (Construction) - Pavement Marking (Manual Operations) Permanent or Temporary Level 2NVQ Diploma Road-building (Construction) - Pavement Marking (Road Studs) The following Units of Competence are contained within the Level 2 NVQ Diploma Qualification Road-building Pavement Marking and refer to the specific operational qualification available. Level 2 NVQ Diploma Level Road-building (Construction) - Pavement Marking (Machine) Unit no QCF641 Conforming to General Health, Safety and Welfare in the Workplace Unit no QCF02 Conforming to Productive Working Practices in the Workplace (05/14) Unit no QCF360X Establish Work Area Protection and Safety in the Workplace Unit no QCI 376v2 Preparing, Operating and Controlling Operations of Road Plant or Machinery in the Workplace (05/14) Level 2 NVQ Diploma Road-building (Construction) - Pavement Marking (Manual Operations) Permanent or Temporary Unit no QCF641 Conforming to General Health, Safety and Welfare in the Workplace Unit no QCF02 Conforming to Productive Working Practices in the Workplace (05/14) Unit no QCF360Y Establish Work Area Protection and Safety in the Workplace Unit no QCF377v2 Applying and Removing Pavement Markings Manually in the Workplace (05/14) Level 2 NVQ Diploma Road-building (Construction) - Pavement Marking (Road Studs) Unit no QCF641 Conforming to General Health, Safety and Welfare in the Workplace Unit no QCF02 Conforming to Productive Working Practices in the Workplace (05/14) Unit no VR360Z Establish Work Area Protection and Safety in the Workplace Unit no VR378v2 Installing and Removing Permanent Road Studs in the Workplace (05/14) Training requirements for all Level 2 NVQ Diploma (Construction) - Pavement Marking qualifications are satisfied by the completion of the Road Marking Apprenticeship, managed by RSMA. NVQ Diploma Level 3 Occupational Work Supervision qualification To satisfy the requirements of this NVQ, candidates must achieve the 5 Mandatory Units, plus 2 Unit Options MANDATORY UNITS Unit No. QCF209 Unit No. QCF210 Unit No. QCF211 Unit No. QCF212 Unit No. QCF213 OPTIONAL UNITS Unit No. QCF214A Unit No. QCF215A Unit No. QCF216A Unit No. QCF217A Unit No. QCF218A Confirming Work Activities and Resources for the work in the Workplace Developing and Maintain Good Working Relationships in the Workplace Confirming the Occupational Method of Work in the Workplace Implementing and Maintain Health, Safety and Welfare in the Workplace Co-ordinating and Organising Work Operations in the Workplace Allocating and Monitoring the Use of Plant and Equipment in the Workplace Monitoring Process against Work Schedules in the Workplace Confirming Work Meets Quality Standards in the Workplace Implementing Procedures to Support Team s Performance in the Workplace Contributing to the Circulation of Constructed related project information in the Workplace The above units outlined for Level 2 and level 3 Qualifications are correct at the time of revision of this scheme, although they will themselves be subject to ongoing revision. Applicants to this Sector Scheme should ensure that their operatives are registered, where appropriate, to the current NVQ Diploma Qualification (see above). March 2017 Issue UKAS 8 Page 28 of 66 NHSS 7

29 C1b. SECTOR SCHEME 12D QUALIFICATIONS A range of qualifications are specified in National Highways Sector Scheme 12D and Organizations should satisfy themselves that operatives have obtained the level of qualification relevant to the activities they are required to undertake. All operatives in road marking require at least qualification to Unit T1. For road marking operatives qualified to NVQ Level 2 in Pavement Markings assessment requirements specified for Units T2 to T6 are reduced by 1 assessment. All operatives in road marking require at least qualification to Unit T1. All supervisors in road marking require Unit T1 and (from June 2014) T7 (05/14) T 1 ENTRY Moving Works Operative Route Map Entrant level Assessments NIL Lantra Award Moving Works Operative T 2 Static Works Traffic Control T 3 OPTIONAL Low Speed Dual Carriageways T 4 OPTIONAL Convoy working T 5 OPTIONAL Multi phase Traffic Signals Unit No. Unit 11 3 No. Unit 12 1 No. Unit 13 2 No. Registered TM Operative Add to Registered TM Operative Add to Registered TM Operative Add to Registered TM Operative T 6 OPTIONAL Supervisory Responsibilities Registered Lead TM Operative General Note on Health and Safety Organizations are reminded of the legal requirements to provide health and safety training for all operatives as appropriate in accordance with the Health and Safety at Work Act The training and assessment of operatives required by this scheme is aimed primarily at technical competence in the application/installation, maintenance and removal processes of road markings. It is intended to provide awareness to carry out work in a safe manner; however, it remains the responsibility of the organization to determine and implement safe systems of work. Highways Organizations are reminded of the requirements for temporary traffic management on all highways including high speed dual carriageways and motorways. For work on high-speed dual carriageways and motorways such works shall be carried out by an Organization registered to NHSS 12A or 12 B as appropriate. For works on other roads NHSS 12D applies and Organizations need to ensure that they have appropriately skilled personnel to set out the necessary temporary traffic management measures. Guidance is given in Appendix M of NHSS 12D. If they are working adjacent to live highways it is a requirement that personnel pass the specialist test questions for Highway Works included in the CSCS Health & Safety touch screen test. 8 March 2017 Issue UKAS 8 Page 29 of 66 NHSS 7

30 APPENDIX C2a: TRAINING AND HEALTH AND SAFETY - ROAD MARKING APPRENTICESHIP SCHEME (For the Training of Road Marking and Studding Operatives) The following modules make up the core elements of the Road Marking Apprenticeship Scheme and are delivered in a series of off the job training courses (shown below), supplemented by on the job work experience. The qualification is completed over an 18 month period, which culminates in assessment for an Level 2 NVQ Diploma Qualification. Employers shall register, with RSMA, all newly employed unqualified operatives (with no previous road marking experience), to this scheme within two months of the commencement of employment. Training under this scheme shall commence within six months of starting employment. All operatives, prior to their working on site, shall successfully complete the CSCS/CITB Health & Safety (Highways) Touch Screen Test. Note 1: Modules may be delivered in differing order or timescale only with the approval of the registration body Note 2: Where a training module for other applications is not available Clause 6.2 of BS EN ISO: 9001: 2008 shall apply. Mod Ref. Course Module Description Off Site Duration Off-Job Training Dates 1 Scheme Registration and NVQ Induction ½ day 2 Formal Training Manual Handling ½ day 3 Formal Training - First Aid Appointed Person 1 day 4 Road Marking Health & Safety 1 day 5 Introduction to Industry Regulations, Road Marking Materials and Equipment 2 days 6 Hand Screed Applied Markings 3 days Traffic Management to Sector Scheme 12d Unit T1 Banksman (Marshalling) 7 ADR Appreciation Chemical Awareness 2 days Selection And Use of Fire Extinguishers 8 Pedestrian Applicator 3 days 9 Hand Held Line Removal 1 day 10 Preformed, Temporary Markings & Surface Mounted Road Studs 1 day 11 Fork Lift Truck 3 days minimum 12 Paint Machines 1 day 13 Inset Road Studs (Appreciation module) 1 day 14 Machine Applied Road Markings (Appreciation module) 1 day Month 1 Month 4 Month 7 Month 10 Month On site training, unit assessments and final sign off to be completed by month Month Total 21 days (minimum) These off the job training activities are complemented by the recording in a log book of the equivalent on the job experience attained by each apprentice during the period of their training. This log book forms an integral part of the assessment of each apprentice prior to the award of their final qualification. (05/14) March 2017 Issue UKAS 8 Page 30 of 66 NHSS 7

31 APPENDIX C2b: TRAINING AND HEALTH AND SAFETY OPERATIVE REFRSHER AND ASSESSMENT SCHEME (ORAS) Introduction The Operative Refresher Assessment Scheme (ORAS) is a requirement under Sector Scheme No. 7, for the confirmation of the currency of NVQ level 2 qualified road marking and road studding operatives skills, competence and knowledge. Refresher and Assessment under ORAS is undertaken over a cycle of four years, following initial qualification. ORAS is implemented within the May 2014 UKAS 6 edition of Sector Scheme 7; operatives who have held their NVQ Level 2 Road Marking or Road Studding qualification for 4 years or more prior to May 2014 are required to complete ORAS and all operatives are subsequently required to complete ORAS prior to the fourth anniversary of their achieving their NVQ Level 2. All operatives are subsequently required to complete ORAS on a four yearly cycle in order to demonstrate the currency and validity of their core competencies. Compliance with ORAS requirements: By June 2015 all companies registered to Sector Scheme 7 shall have in place an ORAS Implementation Plan that will ensure that all operatives who obtained a relevant NVQ Level 2 qualification prior to June 2011 have completed their ORAS Training by June 2017; this amendment is being introduced to assist companies who have large numbers of Level 2 Qualified workers by not requiring them to submit all of these operatives for ORAS at the same time with the consequential requirement that they would have to do the same at four yearly intervals thereafter. To satisfy audit requirements a written Implementation Plan demonstrating phased qualification of all relevant operatives up to and including June 2017 shall be presented to the auditor; failure to present a plan will be deemed a major non conformity, whilst plans showing all operatives scheduled for 2017 qualification will be deemed unacceptable. All Operatives obtaining an NVQ Level 2 after June 2011 shall still be required to obtain their ORAS Training and Qualification no later than the fourth anniversary of obtaining their relevant Level 2 qualification. (05/15) Scheme Structure ORAS is made up of six assessment modules, in the form of multiple choice question papers which each operative is required to complete and pass. These modules cover the following core areas: - General Health & Safety - Transportation of Dangerous Goods/ Driver Safety Assessments - Road Marking Tools & Equipment - Road Marking Materials - Road Marking Standards & Specifications Following successful completion of all modules, operatives are then required to undertake and pass the observed practical assessment module - Road Marking Practical Skills Module. This module cannot be undertaken until successful completion of the five modules outlined above. On successful completion of the practical skills assessment the operative is issued with an ORAS Competency Card with four year validity this card is required to demonstrate compliance with Sector Scheme 7. Scheme Delivery ORAS is administered by the National Highways Academy Accreditation Service (NHAAS). NHAAS is responsible for the administration of the scheme and the approval of Training Centres, Trainers/Instructors and Assessors delivering the Scheme and the issuing of ORAS cards demonstrating operatives qualification under the scheme. Approved Providers Delivery of ORAS is only available through a range of NHAAS Accredited and Registered providers who meet the criteria of the scheme. Accredited and Registered providers may be accredited as an External Provider or Restricted Provider - External Provider: An External Provider is approved to deliver ORAS to more than one organisation/company March 2017 Issue UKAS 8 Page 31 of 66 NHSS 7

32 - Restricted Provider: An External Provider is approved to deliver ORAS to only one organisation/company. This differentiation has been designed to make the delivery of ORAS open to individual companies wishing to undertake the Assessment of their own operatives within their own organisation in addition to commercial organisations wishing to deliver ORAS on a commercial basis. Further Information Full details on syllabus, registration of candidates and approval of providers is available from National Highways Academy Accreditation Service, info@nhaas.co.uk, Tel: March 2017 Issue UKAS 8 Page 32 of 66 NHSS 7

33 APPENDIX C3: APPROVED REGISTRATION BODIES The following bodies are approved to issue registration cards for operatives seeking qualifications or holding qualifications under this scheme. These centres retain records of operatives qualified to the relevant schemes. Details of Centres/individuals approved to either assess Level 2 NVQ Diploma or train operatives to the Road Marking Apprenticeship Scheme are available from the registration bodies. NVQ Qualification Registration Body for Sector Scheme No.7, covering: Level 2 NVQ Diploma Road-building (Construction) - Pavement Marking (Machine) Level 2 NVQ Diploma Road-building (Construction) - Pavement Marking (Manual Operations) Permanent or Temporary Level 2NVQ Diploma Road-building (Construction) - Pavement Marking (Road Studs) Level 3 NVQ Diploma Occupational Work Supervision Construction Awards Alliance Information is also available from: Bircham Newton Road Safety Markings Association King s Lynn Unit 35 Corringham Road Industrial Estate Norfolk PE31 6ED Gainsborough Lincolnshire DN21 1QB Road Marking Apprenticeship Scheme Registration Body Road Safety Markings Association Unit 35 Corringham Road Industrial Estate Gainsborough Lincolnshire DN21 1QB Tel: Fax: The Apprenticeship Scheme can only be delivered through centres registered with and approved by the Road Safety Marking Association. Operatives Refresher & Assessment Scheme (ORAS) National Highways Academy Assessment Service (NHAAS) Unit 35 Corringham Road Industrial Estate Gainsborough Lincolnshire DN21 1QB Tel: Fax: ORAS can only be delivered by centres registered with and approved by NHAAS Construction Skills Certification Scheme CSCS Card registrations through with CSCS at: Construction Skills Certification Scheme B & CE Benefit Schemes Manor Royal Crawley RH10 9QP Tel: March 2017 Issue UKAS 8 Page 33 of 66 NHSS 7

34 APPENDIX C4 - ASSESSMENT RECORD FOR NVQ EXPERIENCED/QUALIFIED OPERATIVES Each Organisation shall maintain a record of the date of each operative s CSCS and NVQ Registration, Unit Attainment and Training Modules undertaken where these modules were. This form shoul d not be used to reord training and qualification of new entrants into road marking (use Appendix C5) Operative Name & Date employment commenced Health & Safety Test Passed CSCS Reg Skill Match Profiling Training completed following Skill Match Unit QCF 641 Unit QCF 642 Unit QCF 360v2 Unit QCF 376 v3 Unit QCF 377v2 permanent or temporary Unit QCF 378v2 Road Studs Unit March 2017 Issue UKAS 8 Page 34 of 66 NHSS 7

35 APPENDIX C5: RECORD OF APPRENTICESHIP REGISTRATION AND TRAINING Each Organisation shall maintain a record for apprentice road marking operatives. An example of an entry in a register is as below. Name of Company Name of Operative Q.A. Certification Body Registration Number NVQ Reg. Apprenticeship Reg. Apprenticeship Card (05/14) RSMA Apprenticeship Registration No. Name of Training Provider Date of Achievement Signature of Training Provider Name and Signature of Organisation s Manager Apprentice registered Modules RM 1 to 6 formal training Modules rm 7 and 8 froaml training Module 9 hand applied screed markings Module RM 10 fork Lift Truck Module RM 11 preformed and temporary markings Module RM 12 pedestrian applicator Module RM 13 hand held line removal Module RM 14 paint machine and cold applied paints Module RM 15 inset road studs Module RM 16 machine applied road markings Module RM 17 on-site unit assessment and final sign off March 2017 Issue UKAS 8 Page 35 of 66 NHSS 7

36 APPENDIX D: REGISTER OF DESIGNATED LEAD OPERATIVES Name Of Organization Certification Body Full Name of Lead Operative CSCS Reg Number Registration Renewal Date Categories of Marking Designated to Apply/Install* Hand Applied Pedestrian Applicator Mobile Studding a. and/or b. Date Designated by Organization Name and Signature of Organization s Manager Name Signature *NOTE: All categories incorporate Safety Awareness and working knowledge of the relevant parts of the Reference Documents (Appendix B of SSD) March 2017 Issue UKAS 8 Page 36 of 66 NHSS 7

37 APPENDIX E: REQUIREMENTS FOR THE CONTROL OF MONITORING AND MEASURING DEVICES (BS EN ISO 9001: 2008 CLAUSE 7.6) The following does not represent an exhaustive list of monitoring and measuring devices and therefore equipment not included should be calibrated to an acceptable standard. Item No Equipment Purchase Specification Calibration Control Calibration Frequency 1 Thermometers and temperature control equipment Equipment must operate within a tolerance of 10ºC at working temperature Calibration traceable to national standards 3 monthly (may be extended to 12 months upon demonstration of continued calibration 2 Pressure measuring equipment 3 Thickness/height measuring equipment 4 Measuring wheels, tapes and rules Note Appropriate British or International standard Maximum allowable error at any point in working range value 5% Maximum allowable error 1% of the measurement range undertaken (upon purchase only) Calibration traceable to national standards Calibration traceable to national standards Verification check when signs of wear or damage appear accuracy) Annually Annually Checks as required 1. Visual daily checks of items 1 and 2 shall be carried out on site to confirm that the equipment is working correctly and is not damaged. Records of the daily checks shall be kept. 2. If in-house calibration equipment is used for the calibration of items 1 and 2 it shall not be used for any other purpose and shall itself be calibrated traceable to national standards at intervals not exceeding two years. 3. If in-house calibration equipment is used for the calibration of item 3 it shall not be used for any other purpose and shall itself be calibrated traceable to national standards at intervals not exceeding five years. 4. Records of all equipment in use, its calibration status and calibration or verification checks undertaken shall be established and maintained. March 2017 Issue UKAS 8 Page 37 of 66 NHSS 7

38 APPENDIX F: CERTIFICATION BODIES ACCREDITED FOR NHSS 7 Information on certification bodies accredited against this scheme can be found on the UKAS website To identify the certification bodies on the website: From the UKAS home page place the cursor onto the search facility in top right hand corner of the page Type in sector scheme No 7 (including the inverted commas) (see note 1 below) Select certification bodies button (located immediately below the search facility) Left click Search This then lists the certification bodies that are accredited to NHSS 18 and their details can be found by clicking on the appropriate links. Note 1. This process will not identify Certification Bodies that do not have sector scheme No 7 in their scope, but which may have only NHSS 7 or sector scheme 7. To complete the full list of accredited CBs it will be necessary to repeat the process (at least twice) by typing in NHSS 18 or sector scheme 18 as appropriate at bullet point 3. Note 2: Advice on the current accreditation status of certification bodies to assess against this document should be sought from UKAS (Tel ) This should then list the certification bodies who are accredited to the scheme and their details can be found by clicking on the appropriate links. OTHER NOTES: Note 3: Certification Bodies interested in being accredited by UKAS for this Sector Scheme should contact UKAS. Note 4: Organizations currently registered to ISO 9001 with an UKAS (or equivalent) accredited certification body that does hold registration to this NHSS may wish to consider the following option. Continuing to be registered with their existing Certification Body but having the interpretation of the NHSS carried out by and in conjunction with an UKAS accredited certification body for this scheme." March 2017 Issue UKAS 8 Page 38 of 66 NHSS 7

39 APPENDIX G: THE ROLE OF THE CERTIFICATION BODY AND AUDITOR QUALIFICATIONS 1. Role of Certification Bodies 1.1. The independent assessment of conformity of Organizations to the requirements of BS EN ISO9001 and the additional requirements required by this SSD rely upon the assessment expertise, competence and capability of accredited certification bodies The CB role is to ensure, through assessment, that Organizations have management systems in place which address the enhanced BS EN ISO9001 requirements detailed in this SSD. 2. Certification Body Accreditation 2.1. To ensure consistency and to demonstrate independent capability Certification Bodies are required to be accredited against the requirements of ISO by the United Kingdom Accreditation Service (UKAS) or an equivalent International Accreditation Forum (IAF) member for assessment and registration of BS EN ISO9001 quality management systems interpreted in accordance with this NHSS. 3. Assessor and Assessment Team Competence. 3.1 The CB must be able to demonstrate to UKAS that it possesses and can maintain the necessary assessor experience and technical understanding of the application/installation, maintenance and removal process of road markings covered in the scope of this Sector Scheme. These assessment areas shall include, but not be limited to the following: i) knowledge, understanding and application of this SSD ii) knowledge of the manufacture and supply in the application/installation, maintenance and removal processes of the road markings industry, including the methods and techniques sufficient to understand the processes employed and the controls necessary to ensure delivery of conforming product. Typically this would include knowledge of the product and processes. (Conveyance of this knowledge to auditing teams will be determined by the CB and will be audited by UKAS). iii) maintenance of demonstrable technical highway engineering background, capable of reading and understanding specifications and drawings, including knowledge of the Specification for Highway Works and design standards requirements for the application/installation, maintenance and removal processes of road markings. iv) ability to demonstrate that they have ongoing suitable health and safety training which shall include appreciation of the risks involved in the manufacture, supply and installation road markings; and v) preferably knowledge of relevant road marking materials The CB must also ensure that assessors have sufficient knowledge of health & safety requirements related to working on live highways where appropriate, knowledge of temporary traffic management, working in confined spaces and working at height for assessment of guidance provided on this aspect Guidance to CBs on assessor competence related to this Sector Scheme is given in the Certification Body guidance document National Highway Sector Scheme Accreditation, Registration and Assessment Guidance for Certification Bodies NHSS 0 Part 4 when available. 3.4 The CB is responsible for ensuring that the assessment teams possess demonstrable expertise in the assessment areas detailed above as they relate to the scope of client activities under assessment. March 2017 Issue UKAS 8 Page 39 of 66 NHSS 7

40 3.5 Minimum assessor qualifications and competence for assessment of this NHSS, which may reside in a single individual, or in an assessment team are as follows: i) International Register of Certificated Auditors (IRCA) Registered ISO9001 Lead Auditor qualification or CB equivalent and demonstrable expertise in leading assessment teams; ii) BS EN ISO9001 assessment experience obtained from assessments of NHSS No. 7 activities in at least two different Organizations; iii) iv) technical assessment competence in the categories of the application/installation, maintenance and removal process of road markings; knowledge, understanding and application of this SSD; v) knowledge of the manufacture and supply in the Sector Scheme No. 7 industry, including the methods and techniques sufficient to understand the processes employed and the controls necessary to ensure delivery of conforming product. Typically this would include knowledge of road markings and processes. (Conveyance of this knowledge to auditing teams will be determined by the CB and will be audited by UKAS); vi) demonstrable technical highway engineering background, capable of reading and understanding specifications and drawings, including knowledge of the Specification for Highway Works and design standards requirements for the application/installation, maintenance and removal process of road markings; vii) ability to demonstrate that they have ongoing suitable health and safety training which includes appreciation of the risks involved in the sector scheme activities of the road marking sector; and viii) preferably, knowledge of road marking and studding operations and materials. ix) Auditors should be sufficiently competent to make general observations on the effectiveness of the Organization s provisions in respect of the environment and in particular management of waste and its reduction 4. Conduct of Assessments CBs shall ensure that 25% of the initial and continuing assessment duration is devoted to assessing operational activities at sites and locations where the application/installation, maintenance and removal process of road markings covered by the scope of this NHSS are being undertaken CBs shall make every endeavour to ensure that during a three year certification cycle there is evidence of assessment of all activities covered by the Organization s scope of registration. CBs shall undertake surveillance visits at intervals of not greater than one year. 5. Format and Content of Registration Certificates Certificates of registration issued by CBs, which include within the scope of registration reference to compliance with this NHSS, shall be in a format and contain the content detailed in Appendix K of this SSD The NHSS Logo shall be included in any Certificate of Registration which has this NHSS detailed in the Scope of Registration. The logo shall only be used and applied in the manner detailed in any conditions of use which may be published from time to time. 6. National Highway Sector Schemes Schedule of Suppliers CBs shall monitor the NHSS Schedule of Suppliers posted at to ensure equivalence between their clients registered to this NHSS and the listed Organizations. March 2017 Issue UKAS 8 Page 40 of 66 NHSS 7

41 6.2. CBs shall provide to NHSS Schedule of Suppliers administrator at Lantra Awards details of registered Organizations whose scope of registration against this NHSS has ceased to be applicable within 10 working days of that situation occurring CBs shall audit the Organization to ensure that self registration has been completed on the Lantra website and that the Secretary of the SSACRM has been notified by the Organization of its NHSS registration. (12/12) 7. Reporting on NHSS Performance Each CB accredited for this NHSS shall provide to the Chairman of the SSAC a summary report which includes as a minimum: a) Observations and comments on the implementation and assessment findings related to the NHSS including any omissions or deficiencies in its scope. b) recommendations for improving/clarifying the SSD c) feedback on deficiencies against contract documentation d) a list of Organizations whose scope of registration includes this NHSS for comparison against the Schedule of Suppliers 7.2. The report shall be provided at or in the month before each NHSS Liaison Committee meeting (normally held each May and November), so that it may be considered during the Group Sessions of the Liaison meeting. This is to be issued to the Chairman of the NHSS Liaison Committee and the Chairman of this SSAC CBs shall ensure they are all represented by at least one nominated individual (who will represent all CBs) at SSAC. This does not preclude other CBs from attending, as appropriate CBs shall be represented at the NHSS Liaison Group. March 2017 Issue UKAS 8 Page 41 of 66 NHSS 7

42 APPENDIX G1: GUIDANCE TO ASSESSORS AND OTHER AUDITORS : COMPETENCIES REQUIREMENTS FOR NATIONAL HIGHWAY SECTOR SCHEME NO 7 FOR THE APPLICATION OF ROAD MARKING MATERIALS & ROAD STUDS TO PAVED SURFACES General Information The CB group (reporting to the NHSS Liaison Group) has proposed that an e-learning programme for assessors based on the information provided by each SSAC should be made available to third party assessors to enable them to have a fuller appreciation of the particular activities involved in highway construction and maintenance. The information contained in this appendix has been collated by this SSAC to provide CB assessors with the background information that is considered appropriate for carrying out an assessment against BS EN ISO 9001 and these NHSS documents. During the development of the Appendices it was realised that this information would also provide useful guidance for first and second party auditors of the system. It is hoped that it will be possible in the near future for access to the e-learning programme to be available to all assessors and auditors; information on this development will be made available through revision issues of the relevant NHSS document posted on the UKAS web-site. Requirements In addition to an assessor/auditor having a general appreciation of the requirements and processes required by BS EN ISO 9001 (latest issue), a CB assessor or internal auditor should be aware of the following when completing an audit. A Overview of scheme activity The assessor(s) should satisfy themselves that the company has policies and procedures in place to ensure compliance with the specific requirements of this SSD as detailed in the relevant clauses of the document and appropriate interpretation of general requirements in the document. The following areas require particular assessment and are divided into core areas: A1 to A4 Assessor s Checklist items specific to NHSS 7 A1 A2 A3 A4 safe working practices operative/supervisor training and qualifications maintain equipment public protection A5 to A8 Core competencies expected of an auditor assessing companies to NHSS 7 A5 A6 A7 A8 environment testing/inspection/workmanship Health and Safety Relevant Material & Industry standards A1 Safe Working Practices The assessor should satisfy themselves that the organisation provides the following: correct Personal Protective Equipment suitable for the proposed tasks and that they ensure this is worn by operatives; equipment approved (as required) and suitable for intended purpose; evidence of the organisation s awareness of relevant H&S legislation as applicable to the registered activity; March 2017 Issue UKAS 8 Page 42 of 66 NHSS 7

43 A2 awareness training for all staff to ensure even non operatives are aware of their H&S obligations; relevant briefing to ensure that all staff are able to understand their job sheet, risk assessment etc; and understand English; appropriate method statements/work procedures and specific risk assessment(s); induction card/skills card (as appropriate, including those specified within the SSD); procedures to ensure vehicles/loads are inspected and drivers are qualified, where this is a legal requirement (Note: Under specific circumstances drivers of road marking vehicles are exempted from LGV Licensing requirements); access to a site visit to provide opportunity for assessment of installation (if possible) and verification of techniques undertaken; awareness of current best practice including traffic management measures; and records identifying those operatives designated as Lead Operatives and deemed qualified and experienced to undertake a charge hand/ganger/foreman role as identified in the definitions contained in the SSD. Recording of this information should be in the form of that contained in Appendix D of the SSD. Training and Qualifications The assessor should ensure that the organisation can demonstrate that operatives either working for the organisation or any sector specific sub contractors retained by the organisation, satisfy the following: for experienced operatives - have completed and obtained the specific occupational NVQ, relevant to their area of operation, detailed at paragraph of the NHSS 7 and hold the relevant skills card. Details should be recorded utilising Appendix C4 of this SSD; for trainees and new and recent recruits have registered for the specific occupational NVQ relevant to their area of operation and have been registered to the road marking apprenticeship scheme (within two months of the commencement of employment, with approved training starting within six months of commencement of employment) detailed at paragraph of NHSS 7 and hold the relevant skill card. Details should be recorded utilising Appendix C5 of this SSD; for all operational staff hold a skill card identifying the level of competency obtained (i.e. Experience Worker or Trainee) should be held by all operatives working to this NHSS as required at paragraph of the SSD; for all operational staff have been inducted on relevant specific equipment (by employer) or if appropriate (i.e. under training) is supervised by a competent person; and furthermore have been inducted on site specific H&S issues (daily if necessary); for all Supervisory and Management Staff operating at NVQ Level 3 or NVQ Level 4 that they either hold a relevant qualification or are registered to and are undertaking such qualifications as defined in b of the SSD; for all staff at or above supervisory level within the organisation - Awareness and understanding of the relevant requirements of this NHSS including the use of Quality Plans; and where appropriate an awareness and understanding of the provisions for implementation of training in NHSS 7; and hold the relevant skills card. March 2017 Issue UKAS 8 Page 43 of 66 NHSS 7

44 A3 Maintenance and Operation of equipment The assessors should satisfy themselves that the organisation complies with the requirements of the SSD in that they have the policies and procedures in place to ensure: A4 all operatives are inducted in the safe and appropriate use of all equipment that they are required to operate; the maintenance and calibration of equipment specified in Appendix E of the SSD satisfies the requirements detailed within the Appendix and that this information is accurately and suitably recorded; policies and procedures are in place to monitor the safety and efficiency of any or all equipment/vehicles used in the installation of road markings and road studs; daily checks are undertaken for safety and operational critical aspects of road marking vehicles; and maintenance checklists are available and have been completed on a regular basis. Public Protection The assessors should satisfy themselves that the organisation has in place the policies and procedures to ensure that: operative/supervisor is aware of need to protect public during installation operations; operative/supervisor has been trained to carry out a visual site risk assessment to ensure that the public will not be put at risk during installation/maintenance operations; where appropriate operative/supervisor is aware of the Highways Agency Traffic Officer role; operatives/supervisors have identification; and the Organisation has a complaints procedure in place (Note: Public in this instance includes personnel employed by the customer/client) A5 Environment Auditors should be sufficiently competent to make general observations on the effectiveness of the Organization s provisions in respect of the environment and in particular management of waste and its reduction. A6 Testing/Inspection/Workmanship Auditors should be aware of: the importance of testing and inspection of the product. In particular auditors should be aware of and have an understanding of the Guidance for Clients contained in Appendix L of this scheme. A7 Health and Safety Auditors should be aware of: the current Health and Safety Legislation and related legislation, such as CDM regulations, as it applies to this NHSS; The RSMA DVD, A Safer Way, which provides a detailed outline of the Health & Safety requirements of the sector. March 2017 Issue UKAS 8 Page 44 of 66 NHSS 7

45 A8 Relevant Material & Industry Standards Auditors should have: knowledge of the relevant British and European Standards relevant to the materials used in road marking and studding operations and as detailed in Appendices B and L of this SSD, in particular those relating to product conformity, type testing and their requirements; and familiarity with the current Specification for Highways Works (Series 1212), Notes for Guidance (NG1212) and the RSMA StanSpec Document. B. Summary of how the Scheme interprets section 4 to 8 of BSEN9001 with commentary on the actions considered as primary when auditing for compliance to the Scheme is undertaken 4. Quality Management System Interpretation Y/N Y Y N Y Y Management Responsibility Comment Check annually by the CB Auditors and other Auditors. Check Schedule of Suppliers website to ensure registration is current. Check Quality Plan is in place and complies with 7.1. If necessary obtain a copy of the plan as evidence. Ensure that all required contract specific documents are in place. Seek evidence Ensure that all required contract specific documents are in place. Seek evidence 5.1 N Check policy document 5.2 Y Ensure customer feedback documents are in place on completion of the contract. 5.3 Ensure objectives are covered in quality plan and/or policies N N N Ensure there is an organization plan which covers responsibility/authority in accordance with the requirements of the SSD. Seek evidence. Ensure that personnel with contract specific responsibilities and authorities have been identified and are recorded. Seek evidence N Ensure that the organization management have appointed a member with the appropriate responsibility and authorities. Seek evidence N Check internal communication processes have been established Y Review copy of annual (or six monthly) management review. Ensure this contains reference to the relevant sector scheme N N Seek evidence that the output and actions are considered by top management at regular intervals March 2017 Issue UKAS 8 Page 45 of 66 NHSS 7

46 6. Resource Management 6.1 N Seek evidence of: Use of or access to Carbon Calculator Compliance of sub contractors to certification requirements Ensure contract/tender review is in place Y Registration - Seek evidence of/review copies of: Registration to relevant CSCS Schemes Registration to, participation in and completion of Apprenticeship Scheme (including registration card) Competence - Seek evidence of/review copies of: Training certificates and forward looking training plans. Training - Seek evidence of/review copies of: Refresher registration documentation Full compliance with Apprenticeship Scheme requirements (not merely registration) Ensure all of the above are in accordance with the requirements of the sector scheme documents Y See Appendices C, and D 6.3 N Review facilities and process equipment to confirm they are suitable for the scope of registration. 6.4 Y Work Environment; Check records of site specific risk assessments. In process audit. Checks to include environmental condition records, plant maintenance sheets, access equipment certification and induction records. 7. Planning and Product Realization 7.1 Y See Appendix A Y Ensure that the organization has determined all necessary specified statutory and regulatory requirements for contract compliance. This may include supplementary services such as recycling, final disposal, equipment inspection, licensing requirements for driving (HGV), animal including wildlife handling etc Y Ensure contract tender review is in place with an appropriate timescale and assessment of availability of resources Y Check effectiveness of communication arrangements. 7.3 Y Ensure contract/tender review is in place Y Seek evidence of process to ensure compliance 7.4 Y Y Ensure or seek evidence that records are in place N Seek evidence that purchasing requests are adequate N Seek evidence that documents are in place Y Check as part of in process audit Y Check as part of in process audit Y Cover during procedure review and seek evidence that records are in place Y Seek evidence that records are in place Y Cover during procedure review. 7.6 Y See Appendix E March 2017 Issue UKAS 8 Page 46 of 66 NHSS 7

47 8. Measurement, Analysis and Improvement 8.1 N Review copy of annual management review. Ensure this contains continuous improvements to the sector scheme N Seek evidence, that organization is meeting customer requirements Y Check internal audits are being carried out Y Check processes are achieving planned results N Check that monitoring and measuring process documentation has been implemented in line with the current contract specification. Seek evidence. 8.3 Y Ensure processes are in place and has been implemented in line with contract specification. 8.4 N Check analysis of data has provided information to demonstrate effectiveness of QMS and evaluation of continued improvement. 8.5 Check effectiveness of continual improvement Y Y Seek evidence that documented procedures are in place and operational Y Seek evidence that documented procedures are in place and operational. March 2017 Issue UKAS 8 Page 47 of 66 NHSS 7

48 APPENDIX H: ORGANIZATION APPROVAL 1.0 Organization Acceptance 1.1 For work carried out on roads managed by the Highways Agency, Welsh Assembly Government, Transport Scotland and DRD (Northern Ireland), only those Organizations holding a valid Certificate of Registration for work within the scope of this SSD will be accepted as complying with Clause 104 and Appendix A of the Specification for Highway Works. 1.2 For work carried out on roads managed by other highway authorities, acceptance of the Organization will depend on the requirements of the contract. 2.0 Guidelines for New Entrants - Requirements 2.1 Organizations must have the required experienced and qualified Road Marking Operatives and management who meet the requirements of this NHSS. Organizations will need to demonstrate that their equipment and systems meet the requirements of this NHSS. 2.2 Organizations must have applied for registration with a CB that is accredited by UKAS to audit against this NHSS. Organizations will have to demonstrate that they have been audited for office based and site based activities. 2.3 In addition to the requirement for the Organization to notify the Secretary of the SSAC, as detailed in paragraph 4.1 of section 4 of this SSD, the Organization is required to register their registration to this NHSS on the schedule of suppliers ( immediately following confirmation from the certification body and thereafter check its suitability annually. This will allow inclusion of the Organization in the published list of registered Organizations hosted by Lantra. In addition the Organization should provide details of a focal point for the Organization. 3. Trade Associations 3.1 Membership of a trade association is not a requirement of this NHSS; however, the following associations support this Scheme along with the training and competency routes discussed in Appendix C. Their details are included here for information. Road Safety Markings Association, Unit 35 Corringham Road Industrial Estate, Gainsborough Lincolnshire DN21 1QB March 2017 Issue UKAS 8 Page 48 of 66 NHSS 7

49 APPENDIX J1: FEEDBACKON THIS DOCUMENT Use of Form Appendix J1: Any observations, feedback or complaints relating to the content of this document or the process described herein should be addressed (using the form below) to: Committee Chairman Sector Scheme Advisory Committee The Application of Road Marking Materials and Road Studs to paved Surfaces c/o RSMA Unit 35 Corringham Road Ind. Est. Gainsborough Lincolnshire Tel: Fax: Issue Identified: Suggested Action: Name: Organization: Address: Contact details: Date: March 2017 Issue UKAS 8 Page 49 of 66 NHSS 7

50 APPENDIX J2: FEEDBACK TO CERTIFICATION BODIES &/OR NOTIFIED BODIES Feedback relating to certification matters including alleged deficiencies in the product provided under this scheme should in the first instance be taken up with the Organisation. In the event that the matter cannot be satisfactory resolved written complaints should be made to the Organization s certification body, detailing the problem identified. Contact addresses are given in Appendix F. Where a CE marked product is deficient the organization will need to a) advise the client and b) formally advise the local trading standards officer who should take appropriate action. Issue Identified: Organization s Details: Name: Address: Feedback Name: Organization: Address: DATE: SIGNED: March 2017 Issue UKAS 8 Page 50 of 66 NHSS 7

51 APPENDIX J3: FEEDBACK TO CLIENT BODIES ON POLICING OF NATIONAL HIGHWAY SECTOR SCHEME REGISTRATION Feedback relating to policing of National Highway Sector Schemes registration matters in respect of alleged contractual mismanagement/oversights or alleged omissions in contract requirements by client organisations, their management agents or principle contractors where contracts can be or may have been awarded to organisations not registered to this National Highway Sector Scheme, or where contracts are alleged to have omitted requirements for compliance with this National Highway Sector Scheme should be referred back to the client body through an independent third party e.g. a trade association. Details of the alleged mismanagement or omission should as a minimum include the following details a) Contract identified b) i) Details of omission in contract or ii) Organisation Identified as being awarded the contract or iii) both i) and ii) above c) Organisation raising feedback / issue Name: Organisation: Contact details (Address, address, telephone etc) e) Date: f) Signed: Highways Agency Roads/Contracts Route for Feedback Feedback should be sent by to Standards_Feedback&Enquiries@highways.gsi.gov.uk Other Highway Authorities Feedback should be sent back to the relevant project manager or head of division responsible for the contract works. Such information or relevant contact details may be available on that highway authorities web-site. HSE Advice about reporting a complaint about the application of the health and safety recommendations related to a specific incident is available at March 2017 Issue UKAS 8 Page 51 of 66 NHSS 7

52 APPENDIX K: THE INTERPRETATION OF CERTIFICATES ISSUED BY CERTIFICATION BODIES The Certification Bodies issue a variety of styles of Certificates of Registration, which may or may not include the scope of the registration and the location of premises that are covered by the certificate of registration. In order for the registration to be valid with respect to this Sector Scheme the scope of registration must include specific reference to the Sector Scheme. A list of work activities appropriate to the Specification for Highway Works is not sufficient to indicate compliance. The words National Highway Sector Schemes must be included along with the scheme number, eg: [ORGANIZATION NAME] [Organization Address] [Town] [County] [Post Code] [Certification Body Name / Logo] C E R T I F I C A T E O F R E G I S T R A T I O N [Certification Body Name] issues this certificate to the above named company after assessing the company s quality management system and finding it in compliance with BS EN ISO 9001:2008 AND NATIONAL HIGHWAY SECTOR SCHEME 7 Activity Type (select) Primary Category (select) Secondary Category (select) Sub-type (select systems) Application of road markings - machine and/or applied permanent and/or road studs - manually temporary thermoplastic (and) paint (and) tape (and) inset and/or surface mounted system(s) (and) Signature [Name & Title of Certification Body Official] [Certification Body standard footer: Name / Logo / UKAS Logo / NHSS Logo] The figure below shows an example of an Appendix for scope of registration. The italic text in square brackets indicates where specific text would need to be included. Where appropriate the information on location and their respective scopes may be included on the Appendix for scope of registration. [Certification Body Name / Logo] March 2017 Issue UKAS 8 Page 52 of 66 NHSS 7

53 APPENDIX To Certificate Number [Certificate Number] Appendix No.[1] Page 1 of [1] This Appendix declares the scope of registration of the certificate granted to: [ORGANIZATION NAME] [Organization Address] [Town] [County] [Post Code] Scope of Registration: National Highway Sector Scheme 7 The application and removal of road marking materials and road studs to paved surfaces incorporating the following systems and types: Depot, Regional Office etc [Depot 1 New road, Newtown] [Depot 2 Old Road, Oldtown] Applicable Sector Scheme(s) Sector Scheme 7 for the application and removal of road marking materials and road studs to paved surfaces Sector Scheme 7 for the application and removal of road marking materials and road studs to paved surfaces Scope of Registration All road marking systems All road stud types [Certification Body standard footer: Name/ Logo/ UKAS Logo/NHSS Logo etc.] Certification Bodies (CB) issue Certificates of Registration (CoR) in a variety of styles as suits their particular house style. They may consist of a single CoR containing all the requisite information or the CoR may be a standard certificate with appendices or addendum attached providing the full scope of certification (services) and the location(s) where these services are offered by an Organization. In the latter case, the CoR refers to the relevant appendices or addenda, which form an integral part of the certificate. A valid NHSS CoR is only issued by a CB accredited by UKAS against the relevant NHSS (See Appendix F of this document) or by a recognised equivalent accreditation body. March 2017 Issue UKAS 8 Page 53 of 66 NHSS 7

54 As a minimum a valid CoR will contain the following information: The scope of registration including specific registration to BS EN ISO 9001:2008 and this NHSS including the scheme title e.g. NHSS 7 for the Application of Road Marking Materials and Road Studs to Paved Surfaces. The identification of each and every location to which the CoR is applicable. The services/product offered by the Organization at each location identified on the CoR for any applicable categories with associated typical sub-categories where applicable. Logos for the NHSS, UKAS (or equivalent) and the CB. The name and address (es) of the Organization The validity of the certificate (3 years for ISO 9001*, one year for inspection) A unique reference number/code The signature of a relevant CB official with his name and title NHSS 7 and *Note where an Organization has an extension to scope to include for this NHSS, the expiry date of the certificate remains as 3 years after their initial assessment/or triennial assessment and not 3 years after obtaining the extension to their certificate i.e. the validity of the certificate will not be reset following their NHSS assessment. Categories of services offered are Category 1 (named) Category 2 (named) etc Sub-categories include Sub-category 1 Sub-category 2 etc Any combination of sub-categories. (Note: These lists are not exhaustive and the description of the categories and sub-categories may vary.) The following are example models for the certification. Figure 1 shows the scope of registration for a generic certificate Figure 2 shows an example of a generic Appendix. The italic text in square brackets indicates where specific text would need to be included. These example models in figures 1 & 2 are for information only and show the information required to be included on any such certificate. They do not imply any specific layout or format nor is it intended to inhibit the house style of Certification Bodies. March 2017 Issue UKAS 8 Page 54 of 66 NHSS 7

55 Figure 1 Example Model Certificate of Registration. 1 2 [Certification Body Name / Logo] C E R T I F I C A T E O F R E G I S T R A T I O N 3 ORGANIZATION NAME] [Organization Address] [Town] [County] [Post Code] [Certification Body Name] issues this certificate to the above named company after assessing the company s quality management system and finding it in compliance with 3.1 BS EN ISO 9001:2000 AND THE FOLLOWING NATIONAL HIGHWAY SECTOR SCHEMES For the following scope of registration [List of appropriate highways related works]. National Highways Sector Schemes [Sector Scheme number and Title] [Sector Scheme number and Title] [Sector Scheme number and Title] Certificate Number: Issue Date Renewal Date [Certificate Number] [date] [date] Signature [Name & Title of Certification Body Official] [Certification Body standard footer: Name / Logo / UKAS Logo/NHSS Logo etc.] March 2017 Issue UKAS 8 Page 55 of 66 NHSS 7

56 Figure 2 Example Model Appendix [Certification Body Name / Logo] APPENDIX To Certificate Number [Certificate Number] Appendix No.[1] Page 1 of [1] This Appendix declares the scope of registration of the certificate granted to: [ORGANIZATION NAME] [Organization Address] [Town] [County] [Post Code] Scope of Registration [List of appropriate highways related activities] National Highway Sector Schemes [Sector Scheme Number and Title] [Sector Scheme Number and Title] [Sector Scheme Number and Title] [Certification Body standard footer: Name/ Logo/ UKAS Logo/NHSS Logo etc.] March 2017 Issue UKAS 8 Page 56 of 66 NHSS 7

57 APPENDIX K1: SAMPLE SKILLS CARD (WHERE RELEVANT) Apprentices are issued with a card similar to that above only with the word TRAINEE printed across in white in a red box across the bottom of the card face. New cards are being issued by CSCS including smart cards. Illustrations of the new cards should be included here as should examples of the apprenticeship card March 2017 Issue UKAS 8 Page 57 of 66 NHSS 7