MICHELIN. ONCall 2.0 MECHANICAL, TIRE SERVICE & TOWING. EMERGENCY ROAD SERVICE TAKES YOU THERE. 24/7/365. MICHELIN TIRE-911. MICHELIN ONCall 2.

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1 MICHELIN ONCall 2.0 EMERGENCY ROAD SERVICE TAKES YOU THERE. 24/7/365. MECHANICAL, TIRE SERVICE & TOWING. MICHELIN ONCall 2.0 MICHELIN ONCall TIRE

2 Being able to rely on MICHELIN ONCall 2.0 allows us to do what we do best: trucking. It gives us peace of mind. Jimmie Gianoukos COO ATS Logistics key features and Benefits Nationwide coverage Two-hour or less roll-time target Audited, standardized tools and procedures Certified master technicians VMRS (Vehicle Maintenance Reporting Standards) for reports generated specifically for mechanical services Submitting an event is easier than ever with the Online Dispatch tool * Access to detailed tracking & reporting online *Online Dispatch tool is accessible on MichelinB2B.com. This feature is not available for credit card customers. WHY CHOOSE MICHELIN ONCALL 2.0 VS. DO IT YOURSELF? MICHELIN ONCall 2.0 is the only way to enjoy full visibility of what s happening across your fleet. Also, there s no dispatch fee, no worries and complete accountability. Verification Get a complete digital picture of your ERS Traceability Enjoy real-time tracking, invoices and proof of service Confidence Michelin audited and supported Fast & Easy One call takes care of everything. Just call TIRE-911. More Uptime Our closest dispatch is prioritized and audited Fleet Profile Easy access to your sizes and fleet information

3 Mechanical Take advantage of direct access to diesel technicians, available 24/7. Road repair Lockouts Fuel delivery Lights Pull or jump starts Brake repair Suspension repair VMRS * *Vehicle Maintenance Reporting Standards is the industry-standard coding convention for equipment cost reporting. VMRS reports (only for mechanical services) are available on MichelinB2B.com. TOWING We provide towing to a trusted Michelin Dealer or a location of your choice. * Light-, medium- & heavy-duty towing Rotators Lowboys Abandoned truck secure, store & clean Secured storage Winching *Nominal dispatch fee for mechanical and towing services.

4 TIRE SERVICE ERS RESPONSE TIME Two-hour or less roll-time target. FREE DISPATCH FOR TIRES No dispatch fee for North American Fleet Account Customers or MICHELIN Advantage Program Members who purchase MICHELIN tires during their service call. NATIONWIDE COVERAGE No matter where you are, Michelin will find the closest dispatch for immediate response times. All nationwide dealers are audited and supported by Michelin. Over 2,000 servicing locations across the country. CONSISTENT SERVICE & TIRE PRICING The most innovative truck tires and retreads on the road Tire service you can trust Consistent tire pricing Key sizes stocked Multi-language support

5 LIVETRACK EVENT MONITORING Follow every breakdown with realtime dispatch screen views. No matter where you are, LIVETRACK can take you there virtually. Sit in the dispatcher s seat Know what we know See everything as it happens No more waiting until after service is completed Have confidence in your ETA to share with YOUR customer FixPix If you have a mobile phone or computer, you can access pictures of your serviced tires. No more questions. Just 100% proof of product and service. Pictures included * Know the right service was done See tire damage Photos are taken at the site of the breakdown and geocoded *Pictures only available when service is performed by a MICHELIN Commercial Service Network Dealer.

6 REPORTING Access details of your service calls through case-specific online reports for mechanical, tire service & towing, with the ability to export your raw data into Microsoft Excel. Status Vehicle number Service location ETA & roll time Event records, details & transcript Purchase summary notification of service completion Events by servicing dealer MECHANICAL & TOWING EVENT REPORTING Know that every repair or service was performed correctly by proven technicians, when it was performed and if it was billed correctly. No more guessing. TIRE EVENT REPORTING Have every tire service detail at your fingertips with detailed online ERS event reporting. All reports are available on MichelinB2B.com. For questions regarding your Michelin B2B account, call

7 WHAT OUR CUSTOMERS HAVE TO SAY The typical time frame for a breakdown between 12 and 6 a.m. is usually 2 ½ to 3 hours. It s never that with MICHELIN ONCall 2.0. Ryan Gary Maintenance Supervisor Rush Trucking Corporation We ve had great success with MICHELIN ONCall. We ve seen reduced downtime, and it allows us to get back to work without chasing another vendor. Joshua Davis Owner Davis Express, Inc. ONE CALL DOES IT ALL! MECHANICAL TIRE SERVICE TOWING LIVETRACK FIXPIX REPORTING TIRE-911

8 STUCK ON THE SIDE OF THE ROAD? CALL TIRE-911 ( ) Want to save time and get faster service? You don t have to be a registered fleet to use MICHELIN ONCall 2.0 service, but registration will save you time. To sign up, visit MichelinTruck.com/OnCall. For any help regarding your account, please contact the MICHELIN ONCall 2.0 help desk at michelin.oncall@michelin.com. See MichelinTruck.com for more information. Michelin reserves the right to amend or cancel this offer at any time. MICHELIN NORTH AMERICA, INC., Greenville, South Carolina, USA MICHELIN NORTH AMERICA (CANADA) INC., Laval, Quebec, Canada An Equal Opportunity Employer Copyright 2016 Michelin North America, Inc. All rights reserved. The Michelin Man is a registered trademark owned by Michelin North America, Inc. MWL43801 (08/16)