Standard Operating Guidelines Section 8.0 Maintenance

Transcription

1 ITN DOT 13/ LW Palm Beach and Northern 3 Counties (N3C) ITS Maintenance Contract Standard Operating Guidelines Section 8.0 Maintenance Florida Department of Transportation District Four Broward Smart SunGuide Regional Transportation Management Center 2300 W. Commercial Blvd. Fort Lauderdale, Florida 33309

2 Table of Contents Using this document... 4 Revision history... 4 Definitions, Acronyms, and Abbreviations... 5 ITS Maintenance Overview... 6 ITS Maintenance Organizational Chart... 7 Operation Schedule & Holidays... 7 Maintenance and Inventory Management System (MIMS)... 8 Trouble tickets... 8 Preventive Maintenance Tickets... 9 Project Report...9 Weekly Reports... 9 Monthly Reports Inventory Control Diagnostic and Troubleshooting Work Priority...13 Preventive Maintenance Overview Preventive Maintenance MIMS & MIMA Preventive Maintenance Arterial DMS Preventive Maintenance - DMS Preventive Maintenance - Generators Quarterly Maintenance Annual Maintenance Refueling Preventive Maintenance - CCTV Preventive Maintenance Master Hub Preventive Maintenance HAR Preventive Maintenance MVDS Preventive Maintenance RWIS Preventive Maintenance Wireless Devices Hurricane Response Action Plan Asset Management: Fiber Optics Utility Coordination Maintenance Of Traffic (MOT) Safety Rules & Regulations Project Vehicles Bucket Truck Other Vehicles Laptop Procedures Technician Laptops Version 1.1 7/22/2013 1:26:00 PM Page 2 of 28

3 Version 1.1 7/22/2013 1:26:00 PM Page 3 of 28

4 Using this document This Standard Operating Guide contains policies and procedures to be followed by the Maintenance group at the Florida Department of Transportation (FDOT) District 4 building at 2300 W. Commercial Blvd, Fort Lauderdale, FL These include instructions for maintaining field devices on the ITS network. This document shall be updated every six months, in July and January, by the Vendor ITS Maintenance Supervisor / Project Manager. All changes to the document must be noted in the document revision history. The updated document is then posted as a PDF file on the SMART SunGuide Intranet site. Revision history Document Contact Document Prepared by Tony Mendoza, RTMC Maintenance Manager Bo Qian, Eland Engineering Alternate Contact: Document history Date Version Description Author 6/7/ Created document Bo Qian, Eland Engineering 6/11/ Update comments Bo Qian, Eland Engineering Review history Reviewer Version Date Changes? (yes/no) Dong Chen, FDOT 1.0 6/8/2010 Yes Bob Murphy, AECOM 1.0 6/8/2010 Yes Dee McTague, AECOM 1.0 6/8/2010 Yes Dan Smith, FDOT 1.0 6/9/2010 Yes Version 1.1 7/22/2013 1:26:00 PM Page 4 of 28

5 Definitions, Acronyms, and Abbreviations The APL CCTV DMS CODEC COMM CLS DMS FDOT HAR IEEE IP ITS LAN LED MFES MIMS MIMA MOT MVDS NEMA NTCIP QPL RS232 RTMC SOG TCP/IP TMC VLAN UPS WGU Approved Product List Closed Circuit Television Dynamic Message Sign Coder/ Decoder An abbreviation for communication(s) Camera Lowering System Dynamic Message Sign Florida Department of Transportation Highway Advisory Radio Institute of Electrical and Electronics Engineers Internet Protocol Intelligent Transportation System Local Area Network Light Emitting Diodes Managed Field Ethernet Switch Maintenance and Inventory Management System Maintenance and Inventory Mobile Application Maintenance of Traffic Microwave Vehicle Detection System MUTCD Manual on Uniform Traffic Control Devices National Electrical Manufacturers Association National Transportation Communication for ITS Protocol Qualified Product List Recommended Standard 232C (a standard serial interface) Regional Transportation Management Center Standard Operation Guidelines (SOG) Transmission Control Protocol/Internet Protocol Transportation Management Center Virtual Local Area Network Uninterruptible Power Service Wire Grounding Units Version 1.1 7/22/2013 1:26:00 PM Page 5 of 28

6 ITS Maintenance Overview The objective of maintenance services is to ensure continuous (24 x 7 x 365) system operation and functionality of all components of the D4 ITS system. The maintenance vendor will be evaluated periodically based on a system uptime matrix. The vendor will be required to perform new device and infrastructure installations as needed and requested by the DEPARTMENT, all system support, routine and periodic maintenance, and failed or destroyed component replacement. The Vendor shall be on-call on a 24 x 7 x 365 basis to respond to emergency repair and/or replacement work, including but not limited to hurricane warning situations. The VENDOR shall maintain at all times staffing levels required in the Contract Scope to ensure services under the contract are met. The staff assigned by the VENDOR shall be fully certified by the manufacturer on the deployed device model, qualified and trained to handle all required activities. Normal priority service calls are to be handled during normal business hours. All labor, materials and incidentals required to execute and complete the maintenance requirements, include the following, but not limited to: ¾ Project Management / Contract Administration ¾ Inventory Control Documentation ¾ Device Documentation Management ¾ Diagnostics and Troubleshooting Work ¾ Technical Systems Support ¾ Routine and Periodic Maintenance ¾ Device Installations and Calibration ¾ Repairs and Parts Replacement ¾ Emergency Response Repair ¾ Software and Firmware Revision Maintenance ¾ Electrical Work: Inspection, Repairs, New Installation, and Grounding ¾ Fiber Optic Work: Inspection, Repairs, New Installation, Fusion Splicing, Terminations, OTDR / Fiber Testing ¾ Conduit Work: Repair, Replacement, Installation, Directional Boring ¾ Generators: Storage, Placement, Maintenance, Re-fueling ¾ Data and Communications Cabling ¾ Maintenance and Inventory Management System (MIMS) and Maintenance and Inventory Mobile Application (MIMA) ¾ Fiber Management System: FiberTrak ¾ As-built Revision Maintenance in CAD ¾ All necessary vehicles will be dedicated to perform all services required Version 1.1 7/22/2013 1:26:00 PM Page 6 of 28

7 ITS Maintenance Organizational Chart FDOT Project Manager Vendor Project Supervisor Vendor Home Office Support Administrative Staff Support ITS Electrician (1) ITS Technician(s) (3) Utility Locator (1) Operation Schedule & Holidays The VENDOR S primary maintenance staff shall be dedicated on this job at a minimum of 8 work hours per day, five days per week. The on-site staff shall work in shifts to cover the daily rush hours between 7:00 AM to 6:00 PM. The Project Supervisor shall be responsible to arrange the transfer/transition of personnel between shifts. The VENDOR S primary maintenance staff shall maintain a weekend, evening and holiday oncall list. Version 1.1 7/22/2013 1:26:00 PM Page 7 of 28

8 The maintenance staff shall be capable of being in-route within 1 hour when called during nonstandard working hours. The VENDOR S primary maintenance staff shall be on call during all weekends and statutory State holiday hours. The State holidays are: New Year s Day Martin Luther King, Jr. Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Day Maintenance and Inventory Management System (MIMS) The Maintenance and Inventory Management System (MIMS) is used to automate, centralize, and streamline the maintenance of ITS devices and respective SunGuide subsystems. MIMS was designed to facilitate the maximization of system uptime and to be the technological glue that ties together operations and maintenance staff. The MIMS automates the dispatch of Technicians for preventive and responsive maintenance activities, track maintenance activities and parts inventory in near real time and, provide representative reports for maintenance activities and inventory management. MIMS is compliant with SunGuide software. MIMS includes the Maintenance and Inventory Mobile Application (MIMA). The MIMA allows Technicians to remotely communicate with SunGuide in near real time allowing the exchange of data related to trouble tickets, preventive maintenance tickets, GPS receiver position data (from the Technician s laptop) and parts inventory. Trouble tickets Upon receiving notification of assignment to a MIMS ticket the assigned technicians will open the ticket in MIMS and log in accordingly. At no time shall a technician have a ticket in progress for more than one site location, except when multiple site location failures are diagnosed to be associated with the same issue under resolve. Version 1.1 7/22/2013 1:26:00 PM Page 8 of 28

9 Before a technician can resolve a Trouble Ticket, all inventory entries must be completed, the issue must be cleared with operations to confirm the device is functional from the operations center and a descriptive entry will be written that describes the corrective actions required to resolve the stated failure. if at the physical site of the current trouble ticket when resolved and there is no additional trouble tickets assigned, the technician shall refer to the Preventive maintenance tickets and complete any PMs that are currently scheduled for that location before continuing to their next task unless task priority dictates otherwise. When a trouble ticket is placed in any other state than resolved, any adjustments made to the inventory will be entered; a description will be written that describes the reason for not completing the repair, a description of the next action to be taken and the person to complete that action. There will also be included the projected date of completion of the next action to be taken and the projected completion date of resolving the open ticket. Preventive Maintenance Tickets Preventive Maintenance Tickets will be generated in MIMS 7 days prior to the Scheduled date of the assigned PM The technician assuming the responsibility of the PM shall not have any other MIMS tickets in a state of progress whether the primary or associated Technician. Before a PM ticket is placed in the complete state, all inventory entries will be completed, a description of any anomalies will be documented and operational status will be confirmed with the operation center. Project Report Weekly Reports The Vendor shall generate the weekly status reports utilizing the MIMS and present in the weekly project meeting. This report shall include detailed descriptions of all services performed and the results of testing conducted during the report period and shall be a collection of events, data, calculations, decisions, instructions, notifications, circumstances, and work performed each day. The weekly status report shall include but not be limited to the following information: System availability report /summary Version 1.1 7/22/2013 1:26:00 PM Page 9 of 28

10 Device Location Date and time of failure Description of failure or issue and impacts Report of failure source Technician responding Arrival time at device location Site conditions noted i.e. weather, accident, fire, etc. Actions taken (successful or otherwise) Date and time of resolution Spare parts used: type, model, serial and control number Photo documentation (digital only) Replaced parts: type, model, serial and control number Action for replaced parts i.e. in-house repair, return to factory General notes Mean Time Between Failure (MTBF) Mean Time Between Repair (MTBR) Monthly Reports Provide a summary of all work performed by the VENDOR and the status of that work over a month period. Supply a monthly report on the 5th working day of the month following the monthly report period. Include all information collected for weekly MIMS reports in the month, the device availability matrix, preventive maintenance plan update and progress, a work breakdown listing the technician, equipment utilized, and repair procedure for each occurrence of work. Include an assessment of equipment failures and their causes such as design/construction errors, age of component, environmental problems, and lightening/surge/power inadequacies etc. Inventory Control The supervisor shall utilize the MIMS to create an inventory and to enter and track all ITS assets and parts. The MIMS will allow a technician to view and access the ITS devices parts inventory. Version 1.1 7/22/2013 1:26:00 PM Page 10 of 28

11 Maintain and store the ITS equipment or spare parts, in SMART SunGuide TMC or other location(s) approved by DEPARTMENT S Project Manager. Ensure the ITS equipment or spare parts are neatly and securely placed inside the shelf. No devices or parts shall be laid on the ground behind the video wall in the SMART SunGuide TMC. All spare parts or equipment not installed and operating shall be stored at the storage area dedicated to this project as approved by DEPARTMENT S Project Manager. All parts or equipment that has been brought back from a site after a service should be labeled with the Equipment information tag, providing the date that the service was performed, location, serial number of part installed, serial number of the part removed, model number, problem with the part with the reason for replacement and initials of the technician who performed the service. All parts should be tested before sending in for repair or if discontinue before sending to be retired. Label the major system components with DEPARTMENT approved barcode standard to provide automatic identification of inventory parts or equipment. Maintain and inventory all equipment and tools. Ensure that all warranties remain valid on all equipment for the duration of the contract. Perform all the preventive work specified by the manufacturer within the periods specified by the manufacturer for all equipment. An approved vendor as per the equipment specification requirements shall calibrate all electronic maintenance and measurement equipment. Maintain and have readily available an up to date inventory of all the equipment and/or parts. The inventory shall contain, but not be limited to, at a minimum: Manufacturer, Model number, Descriptive name, Manufacturer serial number, Current location and condition (new, used or damaged). Available for use Location of site, if applicable Date of purchase Date when scrapped Warranty status if applicable Diagnostic and Troubleshooting At detection of a new ITS Device failure, a MIMS Trouble Ticket will be created in SunGuide by the TMC operator. Version 1.1 7/22/2013 1:26:00 PM Page 11 of 28

12 The supervisor shall verify an unconfirmed trouble ticket entry, i.e. changing the ticket status to unresolved, thereby dispatching one or more technicians to resolve the failure. The supervisor shall select a work priority when confirming a trouble ticket. The list of work priorities shall be based on D4 ITS Maintenance Contract requirements, including: Emergency Urgent Priority Route Upon logging into the MIMS, the technician will be presented with a list of troubled tickets to which they have been dispatched, and a current list of all unresolved, in-progress, resolved and unresolvable trouble tickets. Upon receiving the trouble ticket in MIMS, identify the problem and, if possible, perform minor repairs to fix the problem while at the site. Investigate the cause for the failure of equipment and determine if the failure is related to a storm event, materials or workmanship, supplied power, leased communications, warranty covered failures, electrical and/or mechanical components, hardware or software failures, etc. The diagnostic results shall define the type of repair needed to restore the device(s) to 100% functional status. The Technician shall request ownership of an unresolved trouble ticket under the dispatched ticket tab. Once a technician has been granted ownership of a ticket, the status will be set to in-progress. The technician shall be able to set the status of the ticket to resolved or unresolvable, depending on the outcome of their ticket. The technician shall enter comments into the active ticket, and select the description of the current weather conditions from the drop-down list. The technician shall create a trouble ticket via MIMS when other device failures have been detected while on site. Update the service ticket in MIMS to describe in detail the completed activities performed / services or any additional service needed at the site. Notify TMC operator if the device will be down for extended period of time. The Technician shall update the status of the trouble ticket to Resolved via the MIMS, when the service is completed. The Technician shall update the status of the trouble ticket to Unresolvable via the Maintenance Application (MIMS), when the service cannot be completed. Version 1.1 7/22/2013 1:26:00 PM Page 12 of 28

13 The Vendor shall verify with the TMC operator that the device(s) are operational and the trouble ticket(s) can be closed. If confirmed, the operator will changed the operational status and the Supervisor shall close the trouble ticket by setting the status to closed after verifying the ticket status. Work Priority The maintenance staff shall respond to maintenance requests according to the priority assigned below unless directed otherwise by the Department in an individual request. Work Priority EMERGENCY URGENT PRIORITY ROUTINE Description Any SYSTEM infrastructure item that is in a condition that is unsafe and/or may present a life threatening condition. E.g. Structural failure or potential structure failure due to incident or weather damage, system-wide outage, DMS message being stuck on a sign, fiber cuts, electrical risks, or potential fire risks, devices still displaying / broadcasting inaccurate information (i.e. lane closure). Any other response as deemed an Emergency by the DEPARTMENT'S Project Manager or designee. Any SYSTEM component which results in more than one device being down or unusable, by the Transportation Management Center, or creates the potential for a systemwide outage. Any other response as deemed an Urgent by the DEPARTMENT'S Project Manager or designee. Any SYSTEM infrastructure or component service request for general service or installation as deemed a priority by the DEPARTMENT'S Project Manager or designee. All other calls. Work Priority Response Time EMERGENCY In route in 1 hour (24x7x365) URGENT In route in 3 hours (24x7x365) PRIORITY In route 5 Hours On-Site (24x7x365) ROUTINE Next Business Day (DOT Holidays Excluded) Version 1.1 7/22/2013 1:26:00 PM Page 13 of 28

14 Preventive Maintenance Overview Perform all preventative and routine maintenance services within the periodic intervals as recommended and specified by the equipment manufacturer, the Department, and based on the equipment s operating condition. Review and expand as necessary the existing checklist every 6 month. Create the initial routine maintenance checklist for any new device type. The Checklist shall contain the weekday and date of the proposed PM activity and periodic interval of the activity that shall be performed during a calendar year which will be performed within the first 10 working days of each month (e.g. monthly, quarterly, semi-annual, annual, etc). The PM Checklist shall identify the number of technicians required for each activity. The VENDOR will encounter minor and/or major device deficiencies on some of the devices while performing the PM services described above. The minor deficiencies, such as, a device cable being unplugged, tripped circuit breaker, loose connector, shall be corrected as part of the PM services. Report any major deficiencies such as, a device site with damaged equipment exposed to weather, exposed to power cords and safety hazards etc. Such deficiencies shall be corrected using the procedures established under ITS maintenance contract. Preventive Maintenance MIMS & MIMA The Maintenance Supervisor shall create the preventive maintenance service ticket via the Supervisor Tab in MIMS. The status of the ticket will be shown as active in MIMS. Upon logging into the MIMA, the technician will be presented with a list of troubled tickets to which they have been dispatched, and a current list of all unresolved, in-progress, resolved and unresolvable preventive maintenance tickets within a set, configured time-range. The MIMA will allow a technician to request ownership of an active preventive maintenance ticket within their dispatched ticket tab. When the Technician takes the ownership of the ticket, the status will be set to in-progress by the technician via the Maintenance and Inventory Mobile Application (MIMA). The Technician shall update the status of the preventive maintenance ticket to complete via the MIMA, when the service is completed. Version 1.1 7/22/2013 1:26:00 PM Page 14 of 28

15 The Technician shall update the status of the preventive maintenance ticket to unable to complete via the Maintenance and Inventory Mobile Application (MIMA), when the service cannot be completed. The Supervisor shall close the preventive maintenance ticket by set the status to closed after verifying the ticket status. The Supervisor shall void a cancelled preventive maintenance ticket by set the status to void. Preventive Maintenance Arterial DMS Arterial Dynamic Message Signs (ADMS) ADMS Cabinet 1. Connect to the VFC-3000 controller and establish communication with the display. 2. Check that the temperature levels shown on the sign status screen of the sign control tab are appropriate values for both internal and external sensors. 3. Perform a diagnostics test and confirm that all power supplies and other configured peripherals pass. 4. Make sure photocell readings are appropriate for the current conditions. 5. Perform a pixel test and make appropriate repairs if any pixels appear to be bad. 6. Visually Check for Physical Damage 7. Test electronic components 8. Check and/ or replace light bulbs if required 9. Inspect cables and connectors 10. Clean and Dust inside of housing 11. Check and lubricate access door 12. Inspect all conduit for proper mounting 13. Inspect all conduit for environmental damage 14. Check for broken & damaged pull boxes 15. Perform an earth ground measurement to ensure the overall resistance is less than 10 ohms yearly). 1. Upon opening the cabinet doors verify the lights turn on automatically. 2. Inspect conduit and base seals 3. Check fan and thermostat operation 4. Lubricate doors and locks 5. Inspect cabinet lights 6. Inspect and test UPS batteries 7. Replace door filters if required 8. Vacuum and dust Cabinets 9. Inspect lighting system Version 1.1 7/22/2013 1:26:00 PM Page 15 of 28

16 10. Test grounding 11. Apply pest control Wireless Data Communications Equipment 1. Check all communication equipment for proper operation 2. Check cable connections 3. Inspect equipment for environmental damage 4. Clean and dust equipment Preventive Maintenance - DMS DMS Cabinet 1. Connect to the DMS controller and establish communication with the display. 2. Check that the temperature levels shown on the sign status screen of the sign control tab are appropriate values for both internal and external sensors. 3. Perform a diagnostics test and confirm that all power supplies and other configured peripherals pass. 4. Make sure photocell readings are appropriate for the current conditions. 5. Perform a pixel test and make appropriate repairs if any pixels appear to be bad. 6. Visually Check for Physical Damage 7. Test electronic components 8. Check and/ or replace light bulbs if required 9. Inspect cables and connectors 10. Clean and Dust inside of housing 11. Check and lubricate access door 12. Inspect all conduit for proper mounting 13. Inspect all conduit for environmental damage 14. Check for broken & damaged pull boxes 15. Perform an earth ground measurement to ensure the overall resistance is less than 10 ohms yearly). 1. Upon opening the cabinet doors verify the lights turn on automatically. 2. Inspect conduit and base seals 3. Check fan and thermostat operation 4. Lubricate doors and locks 5. Inspect cabinet lights 6. Inspect and test UPS batteries 7. Replace door filters if required 8. Vacuum and dust Cabinets 9. Inspect lighting system 10. Test grounding 11. Apply pest control Version 1.1 7/22/2013 1:26:00 PM Page 16 of 28

17 Fiber Optic and Communications Equipment 1. Check all communication equipment for proper operation 2. Check fiber and copper cable connections 3. Inspect equipment for environmental damage 4. Clean and dust equipment Preventive Maintenance - Generators Quarterly Maintenance 1. Check coolant level 2. Test anti-freeze and adjust 3. Inspect belt condition 4. Check engine heater operation 5. Inspect air intakes and outlets 6. Check transfer tank operation 7. Drain exhaust line 8. Inspect silencer 9. Check battery charger operation and charging rate 10. Check battery electrolyte levels and specific gravity 11. Emergency system operation without load transfer 12. Emergency system operation with load transfer 13. Frequency check/governor adjustment 14. Confirm transfer switch and accessory operation 15. Check alternator charge rate 16. Confirm engine and generator gauge operation 17. Confirm generator controller operation including shutdown 18. Check unit output voltage and adjust as necessary 19. Check paralleling equipment operation 20. Oil analysis 21. Inspect fuel line and electrical connections 22. Check fuel tank level; Annual Maintenance 1. Annual load bank testing with scheduled PM 2. Annual fuel sampling 3. Lube, oil and filter change 4. Engine filter change 5. Engine tune-up with parts 6. Check air cleaner Version 1.1 7/22/2013 1:26:00 PM Page 17 of 28

18 Refueling To be updated Florida Department of Transportation District Four Preventive Maintenance - CCTV CCTV Cabinets 1. Visually check for physical damage 2. Test video at cabinet 3. CLS operations shall be conducted IAW manufacturer procedures. Hard hats are required for all persons onsite during the transition of the camera. Additionally, a Safety lanyard shall be utilized to ensure that the lowering cable is attached at all times to prevent free fall. 4. Clean camera domes and apply Rain-X 5. Re-pressurized the domes 6. Inspect video cable and connector 7. Check and lubricate lowering device 8. Inspect all conduit for proper mounting 9. Inspect all conduit for environmental damage 10. Check for broken & damaged pull boxes 1. Inspect conduit and base seals 2. Check fan and thermostat operation 3. Lubricate doors and locks 4. Inspect cabinet lights 5. Check UPS functionality by simulating a power failure at the disconnect 6. Replace door filters if required 7. Vacuum and dust Cabinets 8. Inspect lighting system 9. Test grounding 10. Apply pest control Fiber Optic and Communications Equipment 1. Check all communication equipment for proper operation 2. Check fiber and copper cable connections 3. Inspect equipment for environmental damage 4. Check output of TX (if required) 5. Clean and dust equipment Version 1.1 7/22/2013 1:26:00 PM Page 18 of 28

19 Preventive Maintenance Master Hub 1. Visually check for physical damage 2. Test burglar alarm 3. Inspect the generator connections 4. Clean and dust exterior and interior of cabinet building 5. Inspect A/C system, replace filters if required 6. Inspect light bulbs and replace if require 7. Inspect fire extinguishers and replenish if require 8. Check and lubricate doors and locks 9. Inspect all conduit for proper mounting 10. Inspect all conduit for environmental damage 11. Check for broken & damaged pull boxes 12. Inspect conduit and base seals 13. Check fan and thermostat operation 14. Check UPS functionality by simulating a power failure at the disconnect 15. Inspect and check electronic / communication equipment 16. Inspect and check cables and connectors 17. Vacuum and Dust Equipment Racks 18. Inspect Lighting System 19. Apply Pest control 20. Perform an earth ground measurement to ensure the overall resistance is equal to or less than 5 ohms (yearly). Preventive Maintenance HAR 1. Visually check for physical damage 2. Inspect cable and connector 3. Check UPS functionality by simulating a power failure at the disconnect 4. Inspect all conduit for proper mounting 5. Inspect all conduit for environmental damage 6. Check for broken & damaged pull boxes 7. Verify all sensors are clean and free from debris that may obstruct or degrade their ability to capture the data. 8. Log into the vendor software and perform a review of the current sensor readings making sure all displayed information is relative to field conditions experienced by the technician. 9. Perform an earth ground measurement to ensure the overall resistance is equal to or less than 5 ohms (yearly). HAR Cabinets 1. Inspect conduit and base seals Version 1.1 7/22/2013 1:26:00 PM Page 19 of 28

20 2. Check fan and thermostat operation 3. Lubricate doors and locks 4. Inspect cabinet lights 5. Check UPS functionality by simulating a power failure at the disconnect 6. Replace door filters if required 7. Vacuum and dust Cabinets 8. Inspect lighting system 9. Test grounding 10. Apply pest control Fiber Optic and Communications Equipment 1. Check all communication equipment for proper operation 2. Check fiber and copper cable connections 3. Inspect equipment for environmental damage 4. Check output of TX (if required) 5. Clean and dust equipment Preventive Maintenance MVDS 1. Visually Check for Physical Damage 2. Test aiming and calibration of unit 3. Inspect communication cable and connector 4. Check UPS functionality by simulating a power failure at the disconnect 5. Inspect All Conduit for Proper Mounting 6. Inspect All Conduit for Environmental Damage 7. Check for Broken & Damaged Pull Boxes 8. Inspect conduit and base seals 9. Check fan and thermostat operation 10. Lubricate doors and locks 11. Inspect cabinet lights 12. Check UPS functionality by simulating a power failure at the disconnect 13. Replace door filters if required 14. Vacuum and dust Cabinets 15. Inspect lighting system 16. Test grounding 17. Apply pest control Fiber Optic and Communications Equipment 1. Check all communication equipment for proper operation 2. Check fiber and copper cable connections 3. Inspect equipment for environmental damage 4. Check output of TX (if required) Version 1.1 7/22/2013 1:26:00 PM Page 20 of 28

21 5. Clean and dust equipment Preventive Maintenance RWIS 1. Visually check for physical damage 2. Inspect cable and connector 3. Check UPS functionality by simulating a power failure at the disconnect 4. Inspect all conduit for proper mounting 5. Inspect all conduit for environmental damage 6. Check for broken & damaged pull boxes 7. Verify all sensors are clean and free from debris that may obstruct or degrade their ability to capture the data. 8. Log into the vendor software and perform a review of the current sensor readings making sure all displayed information is relative to field conditions experienced by the technician. 11. Inspect conduit and base seals 12. Check fan and thermostat operation 13. Lubricate doors and locks 14. Inspect cabinet lights 15. Check UPS functionality by simulating a power failure at the disconnect 16. Replace door filters if required 17. Vacuum and dust Cabinets 18. Inspect lighting system 19. Test grounding 20. Apply pest control Fiber Optic and Communications Equipment 5. Check all communication equipment for proper operation 6. Check fiber and copper cable connections 7. Inspect equipment for environmental damage 8. Check output of TX (if required) 9. Clean and dust equipment Preventive Maintenance Wireless Devices The technician shall perform the following preventive maintenance procedures for the wireless devices, including but not limiting to, VoIP routers, access points, wireless data radios and etc. 1. Visually Check for Physical Damage 2. Test aiming and calibration of unit Version 1.1 7/22/2013 1:26:00 PM Page 21 of 28

22 3. Inspect communication cable and connector 4. Visually check for physical damage 5. Inspect cable and connector 6. Check UPS functionality by simulating a power failure at the disconnect 7. Inspect all conduit for proper mounting 8. Inspect all conduit for environmental damage 9. Check for broken & damaged pull boxes 10. Verify all sensors are clean and free from debris that may obstruct or degrade their ability to capture the data. 11. Ping radio from cabinet and verify a response is received in < 5 ms. (yearly) 12. Log into radio and verify signal strengths & SNRs are with in an acceptable range. Check BER for acceptability. (yearly) 13. Replace weatherproofing on all cables entering and exiting the wireless radio, regardless of condition (yearly) Wireless Antenna Cabinets 1. Inspect Conduit and Base Seals 2. Check Fan and Thermostat Operation 3. Lubricate Doors and Locks 4. Inspect Cabinet Lights 5. Check UPS functionality by simulating a power failure at the disconnect 6. Replace Door Filters If Required 7. Vacuum and Dust Cabinets 8. Inspect Lighting System 9. Test Grounding 10. Apply Pest control Hurricane Response Action Plan For the duration of hurricane season, whenever a storm warning or watch is issued for the Broward, Palm Beach, Miami-Dade, and/or Monroe County areas, the Maintenance Vendor will continuously monitor reports from the national weather service. Concurrently, all ITS field device sites and cabinets will be inspected and tested and the maintenance staff will perform a system test with FDOT approval from the TMC, to verify proper operations. The Vendor shall be familiar with the Department s Emergency Response Plan (ERP), Comprehensive Emergency Management Plan (CEMP), and will work with the Department to provide the information respective to ITS maintenance prior to, during and post hurricane as called for in the ERP. The Department will coordinate a meeting prior to a hurricane event to request a state of readiness. At this meeting the maintenance supervisor will provide a working status of all ITS Version 1.1 7/22/2013 1:26:00 PM Page 22 of 28

23 field devices, with a photo log if needed, of device sites that required special lock downs. The supervisor will also submit an up-to-date contact list with phone numbers for all primary and secondary contacts. PRE-STORM Generators During or prior to the ERP pre-hurricane event meeting, the Vendor will run each generator for a duration of ½ hour under full load to assure proper performance. If any generators require repair, the Department will be notified within 1 hour of discovery to generate an emergency work order to authorize the Vendor to have the generator repaired. Each generator s fuel and oil levels will be checked to assure they are full. The Department will have available a reserve of diesel fuel to maintain generator operation post-storm. The Vendor will have available 200 gallons of gasoline for the smaller gasoline generators. The Vendor shall secure the refueling service for the permanent generators that have been deployed along the freeways within the project limit. ITS System Devices All ITS field device sites and cabinets will be inspected including securing sites and testing for proper operation (in conjunction with the TMC). Spare Parts The Vendor will submit the current inventory of spare ITS components to the Department. In order to comply with the Department s HRAP it is expected that a minimum of 10% spares of all ITS field components be in inventory prior to the storm. If the current inventory is less than 10%, The Vendor will request a work order be generated to authorize the purchase of the additional devices. Once authorized, the additional devices will be purchased as soon as possible. Once The Vendor and the Department agree that preparations are complete as per this document and the Department HRAP with regards to ITS maintenance, The Vendor will continue to monitor all field devices on a regular basis until wind speed reaches 35MPH; at which time the Department and The Vendor will take shelter from the storm. Post-Storm Once the storm has passed and the wind speed is 35MPH or less, The Vendor will contact the Department to obtain a status report of the field devices. Concurrently, The Vendor s Supervisor will meet with the Department at the TMC as per the HRAP to put together a strategy to bring down systems back on line. Version 1.1 7/22/2013 1:26:00 PM Page 23 of 28

24 ITS SYSTEM DEVICE RESTORATION Generators For I-95 north of Sunrise Blvd in Broward County, the Department has deployed the underground power distribution and backup system. Perform daily inspection and ensure the power backup systems are in good operation conditions. For I-95 south of Sunrise and all I-75 in Broward County, one crew of technicians will be responsible for deploying needed generators and maintaining their operation until power is restored. It is anticipated that each generator site must be inspected four times per day. Gasoline generators will be refueled by The Vendor; diesel sites will be refueled by the Department with support from The Vendor maintenance staff. Site Inspection Another crew will conduct a thorough inspection of each site to ascertain any damage to the device, communications equipment, or structure and document the inspection in the Hurricane inspection report, attached, along with photo log of any damages or deficiencies discovered. Reporting At the conclusion of each day, an inspection report will be submitted to the Department to allow work orders to be generated in a timely manner in order to begin repairing devices identified deficient during the post Hurricane inspection. Spare parts inventory must be regularly updated in order to maintain the HRAP 10% requirement prior to the next potential Hurricane. The following will be implemented as soon as a declaration of a State of Local Emergency is declared and wind speed reaches 35MPH or higher: 1) Halt all maintenance and construction activities being performed under the maintenance contract. 2) Terminate immediately any maintenance-of-traffic activities in order to provide maximum roadway capacity. 3) All technicians shall be on stand-by for immediate deployment once the storm passes and wind speed falls below 35MPH. 4) Post-storm, ensure that all travel lanes are clear from DMS system objects that could become collateral debris and be hazardous to motorists. This may require the use of tow trucks, cranes, dump trucks, loaders and other miscellaneous machinery. 5) A complete survey of the ITS DMS system shall be performed to evaluate damage to signs, controller cabinets and communication lines (fiber optic and telephone). Sign and/or structure repairs will be prioritized based on how critical each sign location is and as directed by the Department. Version 1.1 7/22/2013 1:26:00 PM Page 24 of 28

25 6) Spare Cameras, Detector Stations and fully equipped Cabinets should be readily available for replacement. At least two (2) complete units should be properly stored and ready to install and operate. 7) Total loss of signs and structures shall require replacement as soon as possible and as per the direction of the Department. Asset Management: Fiber Optics The VENDOR shall be responsible for the operation and maintenance of the DEPARTMENT S Geographic Information System (GIS) and relational database based fiber optic network management software using FiberTrak, which allows the users to access all the critical information related to their complete Outside Plans (OSP) Fiber Optic infrastructure. The information can be accessed at a work station and displayed as real world engineering maps with a level of detail including splicing diagrams, device specifications and bandwidth allocations. Department currently store the network information data base on the third Vendor s Fiber Trak secure servers and the information is accessed by authorized personnel through the internet. The VENDOR shall have the necessary equipment and personnel capable of performing various types of fiber optic repair needed in the field including, but not limited to: mid-span fusion fiber splicing, fiber trunk splicing, OTDR testing, fiber enclosure /fiber distribution panel installations, and terminations. The VENDOR shall have the capability to install both open trench and directional bored conduit for new installation and replacement of damaged conduit. After completion of fiber related work, the Vendor shall update FiberTrak database for any changes. Utility Coordination The maintenance vendor shall become a member of the Florida Sunshine State One Call. The utility technician shall be responsible for identifying the underground location and delineating and marking on the ground of existing utilities, per the requests from Sunshine State One Call, VENDOR Project Supervisor, or FDOT Project Manager or designee. The utility locates shall include, but not limited to, fiber optic cables, power cables, composite cables that constitute DEPARTMENT ITS underground utilities. The utility technician shall also meet with Utility Locates Requesting Party as necessary in the field to supplement marking ITS utilities. Whenever available, the utility technician shall assist the ITS Maintenance technician and electrician in performing the installing, maintaining, and repairing ITS devices. Version 1.1 7/22/2013 1:26:00 PM Page 25 of 28

26 The utility technician shall document and photograph the work performed on all utility locating and daily activities. The utility technician shall be familiar with DEPARTMENT S Utility Accommodation Manual and familiar with Florida State Sunshine One Call policies and procedures. The Utility Coordinator / Administrative Assistant will supporting the day to day business matters regarding to maintenance services and utility locate coordination. The VENDOR shall fully cooperate with all utility owners during activities, but not limited to, construction, installation or repair associated with maintenance activities. The VENDOR shall call Sunshine one-call a minimum of forty eight (48) hours and a maximum of ninety six (96) hours before any excavation work. The VENDOR shall be responsible for coordinating and meeting with all utility companies having overhead or underground facilities in proximity with the VENDOR installations. The VENDOR shall be responsible for determining and performing any needed sub-surface utility engineering (SUE) work. Maintenance Of Traffic (MOT) Maintenance of Traffic (MOT) shall include the planning, furnishing, installing, maintaining, and removing of traffic control and safety devices. The need for lane closures shall be on a case-by-case basis as requested by the Maintenance Supervisor. Any request for a planned lane closure shall be submitted to the DEPARTMENT two (2) weeks in advance of the proposed lane(s) closure. The VENDOR will be given a notification list by the DEPARTMENT containing all contacts that shall be notified of the lane(s) closure by the VENDOR. The VENDOR shall coordinate with SMART SunGuide TMC Operations on all MOT activity. MOT shall be deployed and function in accordance with Standard Index Series 600 of the DEPARTMENT S Roadway and Traffic Design Standards, current edition. The VENDOR shall have at least one individual on its staff throughout the term of this CONTRACT certified by the American Traffic Safety Services Association (ATSSA) as a Worksite Traffic Supervisor. Version 1.1 7/22/2013 1:26:00 PM Page 26 of 28

27 Safety Rules & Regulations The maintenance staff shall utilize proper safety measures to ensure the proper protection for persons and property at all times. All equipment used shall be maintained in a safe and efficient manner in accordance with all local, state and federal laws, safety organizations, regulations and guidelines pertaining to providing the required services. Follow all safety requirements outlined in the National Electric Safety Code (NESC), the Occupational Safety and Health Administration (OSHA), and any Standards or practices for safe installation or maintenance of equipment. Notify the DEPARTMENT immediately after any injury incurred by person(s) working on duty. At the conclusion of a workday, the maintenance personnel must leave the work area so that no safety hazard is present. Ensure all devices installed are properly registered with Sunshine One-call. Maintain the safety required and providing safety equipment and procedures for the protection of employees and the public throughout the area(s) that the maintenance services being performed / provided by the maintenance staff. Project Vehicles Bucket Truck The Vendor shall provide a bucket truck capable of reaching 40 ft height exclusively for the use of this project. The 40 ft bucket truck shall be stationed at designated parking space in front of SMART SunGuide TMC. In addition, provide the availability of a bucket truck capable of reaching 60 ft within 24 hours of the request by the Department. Other Vehicles The Contractor shall provide maintenance and inspection vehicles to ITS Project Supervisor, ITS maintenance technicians, electrician, and utility technician. The vehicles shall be stationed at designated parking space in front of SMART SunGuide TMC. Version 1.1 7/22/2013 1:26:00 PM Page 27 of 28

28 At least one of the vehicles shall be cargo van type vehicle equipped with all wheel drive (AWD) and a trailer hitch. At least one of the vehicles shall be pickup truck equipped with all wheel drive (AWD) and a trailer hitch. In addition, the Contractor shall provide the availability of a van or trailer accustomed for conducting the fiber optic fusing splicing and other similar type of work inside the van or trailer, within 4 hours of the request of the DEPARTMENT S Project Manager or designee. The vehicle(s) shall have adequate towing and hauling capabilities to carry out the tasks specified in this document. All vehicles shall be equipped with in-vehicle GPS tracking unit which shall be compatible with SunGuide Software AVL tracking subsystem. No Contractor logos shall be allowed on these vehicles and equipments. All Contractor vehicles will have at a minimum the following markings; FDOT logo, SunGuide logo and any other safety messages required for vehicles stopping on limited access facilities to conform to all safety agency regulations. Laptop Procedures Technician Laptops All users of the Laptops shall be familiar and comply with FDOT District-4 computer and network policies. Technician laptops are equipped with GPS and shall be powered up and connected to the SunGuide Computer network and MIMS for the entire work period. Version 1.1 7/22/2013 1:26:00 PM Page 28 of 28