Multinational Association of Supportive Care in Cancer

Transcription

1 EXHIBITION TECHNICAL MANUAL Multinational Association of Supportive Care in Cancer

2 Page1 February 15, 2018 Dear MASCC Exhibitor, This Exhibition Technical Manual contains important information and is designed to assist you in preparing for the MASCC Exhibition. The Exhibition will be held in conjunction with the Annual Meeting on Supportive Care in Cancer (MASCC 2018) which will be held from June 28 to , in Vienna, Austria. Please read all the information in this manual. It will take you very little time now and could save you a great deal of time later. The floor plan has been designed to maximize the exhibitor s exposure to the delegates. Exhibitor Portal The Exhibitor s Portal will be used to submit your company profile\products\ logo for inclusion in the Meeting publications as well as *exhibitor badges order *booth drawing submission *lead retrieval *furniture package *electrical connection *wording to the fascia panel for shell scheme stands and others. Kindly note that only by submission of your company profile and logo, you will be permitted access to the other optional services available for you. Each exhibitor will receive a separate containing instructions on how the orders should be placed as well as an individual login and password. Keep the Exhibitor s Portal link together with your login information on hand for future reference. Exhibitor Services Ordering additional services and order deadlines set by the congress vendor, can be found through the online shop Exhibitors are kindly requested to create their own account. Please allow 3 working days to receive the your personal log in information. For your convenience, this manual has been divided into sections. We shall be happy to assist you with any additional services that you may require. If there is anything we can do to facilitate your stand set up, please do not hesitate to contact us. We wish all of us a successful Meeting and Exhibition. Best Regards, Michal Michal Lelcuk Senior Technical & Exhibition Manager mlelcuk@kenes.com

3 Page2 Table of Contents Section 1: General Information pages Dates Exhibition Manager\Onsite Exhibition Manager Desk Hotel Accommodation Registration Industry Liaison & Sales Associate Organisers & Secretariat Industry Coordinator Venue Address Website Section 2: Exhibition Schedule, Floor Plan & List of Exhibitors pages Exhibition Schedule Exhibition Floor Plan List of Exhibitors Section 3: Exhibition Services pages Access to the Exhibition Hall during Set-up & Dismantling Times Exhibitor Registration / Badge Lead Retrieval Wireless Barcode Reader Section 4: Official Contractors pages Customs Clearance, Freight Handling & Onsite Logistic Agent Stand Catering Additional Stand Fittings \ Graphics\ Rental Furniture \ Electrical Utensils \ Stand Cleaning \ Plants & Floral Arrangements Section 5: Technical Information pages Access and loading\unloading Exhibition Booths Technical information and regulations for Shell Scheme booths Technical information and regulations for space only booths Build Up Height Ceiling Suspensions Electricity and Electrical Installations for space only booths Exhibition Hall Floor\raised floor Parking Storage Wi-Fi and Internet connections Section 6: Rules & Regulations pages Children/Animals Damage to the Premises Disposal of Material Fire Insurance (compulsory) General Fire Regulations Health and Safety Insurance (compulsory) Music Posters Hanging, Banners etc. Promotional Activities Security Special Effects Section 7: Delivery Regulations and Instructions pages 19 Handling Rates Labels Material Handling Form Shipping Instructions

4 Page3 Meeting Dates Thursday, June 28 Saturday, June 30, 2018 Exhibition Manager Kenes Group Ms. Michal Lelcuk Tel: ext SECTION 1: GENERAL INFORMATION Onsite Exhibition Manager Desk The Exhibition Manager Desk will be open throughout the Exhibition set-up, opening and dismantling period. The desk will be located within the Exhibition Area. Prior to this time, if you have any queries regarding your participation at ATTD 2018, please feel free to contact Michal Lelcuk at: Hotel Accommodation Kenes Group Individual booking: For group booking: Shirley Raphaely, Hotel Sales Manager Tel: ext A block of rooms has been reserved for the MASCC 2018 congress participants and supporters at a discounted rate. Hotel reservations can be made via the congress website: Book now the rooms at high demanded hotels before the rates are going up. The offer is subject to availability. Registration Kenes Group Maya Smith Registration Specialist reg_mascc18@kenes.com; msmith@kenes.com Industry Liaison & Sales Associate Noa Freilich Pollack Tel: ext nfreilich@kenes.com

5 Page4 Industry Coordinator (Symposia) Kenes Group Ms. Michal Lelcuk Tel: ext Organisers & Secretariat Kenes International Organizers of Congresses S.A. MASCC/ISOO 2018 Annual Meeting Secretariat 7, rue François-Versonnex 1207 Geneva, Switzerland Venue Address Messe Wien Exhibition & Congress Center Congress Center Messeplatz Vienna, Austria Website: For travel and parking: Website You are welcome to visit the Meeting website: for updated information regarding the MASCC 2018 Meeting and Exhibition.

6 Page5 SECTION 2: EXHIBITION SCHEDULE, FLOOR PLAN & LIST OF EXHIBITORS Exhibition Timetable at a Glance The time table is subject to possible changes in accordance to the scientific programme. Updates to follow up in due time. Exhibition Set-up Wednesday June 27, 2018 For Space Only Stands For Shell Scheme Stands 09:30-21:00 15:00-21:00 Thursday, June 28, :30 end of welcome reception Exhibition Opening Hours Friday, June 29, :00-17:40 Saturday, June 30, :30-14:30 Dismantling / Breakdown Saturday, June 30, :30-20:00 Please note: Empty crates and packaging materials must be removed after set-up and no later than Wednesday, 27 June at 17:00. All aisles must be clear of exhibits and packaging materials to enable cleaning. Please note that all exhibitors should be in their booth 30 minutes before the official opening hour. Off Exhibition Information Please note that participants will be walking through the Exhibition area to reach the E Posters area, Session Halls and other activities which will be active before and after the Exhibition Opening Hours. Therefore, please do not leave any visible valuable articles at your stand. In addition, please consider hiring extra security for your booth after Exhibition Operating Hours. Dismantling of the booths before the official closing of the exhibition is not permitted. It is the exhibitor s responsibility to dispose of all materials after dismantling. Any equipment, display aid or other material left behind after Saturday, June 30 th at 20:00 will be considered discarded and abandoned. Any charges incurred for waste removal will be sent to the exhibitor. Welcome Reception, New Members & Awards Ceremony On Thursday, 28 th June you are cordially invited to the new members and Awards Ceremony Reception will be held in the Exhibition Hall from 18:00. Exhibitors are asked to please man their booths during the Welcome Reception in the Exhibition Hall.

7 Page6 Exhibition Floor Plan (as of January 2018) List of Exhibitors (As of January 2018) Company Booth # Size Layout Measurements Maximum Buildup Height Angelini Pharmaceuticals Space 6m X 3m 3 Fresenius Kabi Space 6m X 6m 3 Helsinn Space 6m X 6m 3 Kyowa Kirin Space 6m X 4m 3 MASCC Shell 4m X 3m 2.5 Paxman Space 4m X 3m 3 TESARO Space 6m X 6m 3

8 Page7 Section 3: EXHIBITION SERVICES Exhibitors\Contractors access to the Exhibition Hall during Set-up & Dismantling Times Booth contractors and staff must wear service passes during the entire set up and dismantling period. Service passes are free of charge and may be collected from the onsite Exhibition Management Desk. Exhibitor Registration/Badges All exhibitors are required to register and will receive a badge displaying the exhibiting company name. Individual exhibitor names will not appear on the badge in order that they may be used interchangeably between exhibitors. Exhibitor badges will be given as per your contract. Two exhibitor badges will be given for the first 9sqm booked and one additional for each 9sqm after. Any additional exhibitors will be charged an exhibitor registration fee. Companies can purchase a maximum number of exhibitor registrations as follows: Booths of up to 60sqm 15 exhibitor registrations Booths larger than 60sqm 25 exhibitor registrations Exhibitor badges allow access to the exhibition area only, and shall be used by company staff only. The exhibitor badges allow free access to the exhibition area, refreshments and Networking\Farwell Receptions. Any additional exhibitor badge will be charged an exhibitor registration fee of 200 each. Exhibitor badges may be collected from the Registration Desk onsite. Badges will not be mailed in advance. Exhibitor badges can be ordered via the online Exhibitor's Portal Access information will be sent under a separate mail Dead line for ordering on line: Friday, June 15 th, 2018

9 Page8 Lead Retrieval Application Lead Retrieval App is a helpful tool for collecting Participants contact information. K-Lead Retrieval App (NO DEVICE is included) The Application should be installed on your company/personal device. The advantages of the new application: Effortless process using registration badge barcode. Ability to insert exhibitor's comments for each lead. Immediate information retrieval online. Application is available for download from Apple store or Google play: "Kenes K-Lead App". Cost per unit 400 The mini scanner is recommended only for scanning participants at the entrance door to Symposia hall. The Mini Scanner No editing capabilities Basic participant info Pocket size Cost per unit- 300 Please Note: Barcodes on participants' badges contain contact information as supplied by the registrant or the agency responsible for the registration process of that participant. We regret that in some cases, as when group registration is completed by a company, we may not be in possession of the full contact details. Furthermore, in some cases, the participant does not give his permission to transfer his contact details to any other party. Therefore, although the visited your booth and as scanned by your barcode reader, we are unable to forward you his contact details. In addition, please note that neither Kenes Group nor the Organizing Committee is responsible for the content of the information. The system may be picked up onsite at the Exhibition Manager Desk. Earliest pick up time is Wednesday June 27 th, 2018 after 12:00. The lead retrieval system needs to be returned to the Exhibition Manager s Desk on Saturday, June 29 th, 2018 by 13:30. To reserve your Mini Scanners, please refer to the on-line Exhibitor's Portal Access information will be sent under a separate mail Dead line for ordering on line: Friday, June 15 th, 2018 (subject to availability)

10 Page9 Section 4: OFFICIAL CONTRACTORS Customs Clearance & Freight Handling Agent Hermes Exhibitions & Projects Ltd. Ms. Zehavit Akerman Tel : Tel : Mobile : ZehavitAk@Hermes-Exhibitions.com Catering Services\Booth Catering Exhibitors who wish to order food and beverages for their exhibition booth are welcome to do so directly with the official MASCC Meeting Caterer: Gerstner Exhibition & Congress Catering. Please contact: Andrea Jann jann@gerstner.at Official Stand Contractor Additional Stand Fittings \Graphics\Electrical Utensils \ Furniture Rental \ Electricity\Stand Cleaning\Floral Arrangement and Plants Please note that STAND OUT is the official stand contractor. You may contact STAND OUT to upgrade\modify your shell scheme booth which was pre-booked form Kenes. STAND OUT can provide exhibitors with designs and custom build booth You may order the additional services via the on-line shop: or contact: info@expoxx.at STANDOUT Messeplatz 1, PF Wien T: Contact: Martin Moser Martin.Moser@standout.eu Website:

11 Page10 Stand Cleaning and Waste Removal Stand Cleaning The Organizers will arrange for general cleaning of the Exhibition premises (excluding exhibits and displays) prior to the opening of Exhibition and daily prior to opening thereafter. Waste Removal Exhibitors are responsible for the removal of all refuse/waste from the exhibition area. Any discarded waste, including promotional material, left behind will be removed by the Organizers at the expense of the exhibitor concerned. For ordering daily stand cleaning\ waste removal please refer to the on-line shop:

12 Page11 Section 5: TECHICAL INFORMATION Access Route Map and Parking Access map can be found at: Parking during unloading is limited for short time only. Information on parking can be found at: Loading and Unloading To ensure smooth unloading and delivery we recommend dispatch using the official logistic agent. You may choose your own shipper, but kindly note that Hermes Exhibitions & Projects Ltd is the exclusive agent for move-in and move-out. Vehicle Passes and Unloading Due to limitation of delivery entrances please respect the clearways and waiting times. All exhibitors, also the ones who prefer to unload themselves, need to apply for loading and unloading slots. Please contact Ms. Zehavit Akerman at It is imperative that unloading times are strictly adhered to and that vehicles are removed as soon as unloading is complete. Access to the Exhibition Hall Transport of stand construction materials and exhibits to and from the premises: The delivery and removal of materials and goods for the exhibition booths is allowed only by the official freight forwarder and their local agent. Important note: Companies which are bringing their own goods should contact the official freight forwarder to coordinate their arrival and the use of the loading bay, the service entrance and the lifts. Access for Deliveries Please be advised that neither the Organisers nor the Venue can accept deliveries on an exhibitor s behalf and arrangements must be made for a stand/company representative to be available when deliveries are made. Deliveries may not be made prior to Wednesday June 27, Any deliveries prior to this date will not be accepted. As a courtesy to the delegates and your fellow exhibitors, deliveries or the removal of any equipment to or from booths must be made 30 minutes before or after exhibition open hours. Storage The Reed has no storage facilities for empty containers and other materials required for the exhibition. Excess stock, literature or packing cases may not be stored on, around or behind Booths, unless contained within a lockable storeroom, doors to which must have a vision panel. The venue does not have any storage facility for materials left on-site outside of tenancy times. Any materials/items left at the end of the tenancy will be thrown away and a charge made to the individual Exhibitor/contractor concerned. Storage of empties: Empties should generally be stored directly with Hermes Exhibitions & Projects Ltd.

13 Page12 Exhibition Booths To ensure the smooth and efficient installation and dismantling of your booth, an Official Stand Contractor has been appointed. Booth furniture, accessories etc. are available for rent, please contact the official stand contractor. Shell Schemes that have been pre-booked from Kenes include: Standard Shell Scheme system* Company name on Fascia board printed in standard lettering 1 X spotlight per m1 Blue Carpet For illustrative purposes, only Please note: - Corner Booths are provided with two open sides - Cleaning is not included with your shell scheme - Furniture and Electricity are not included with your shell scheme *Actual panel size: 100 cm wide x 250 cm high Visible printing area 950 x 2380mm Required artwork dimensions 964 x 2400mm

14 Page13 For Shell Scheme exhibitors only Please contact the exhibition manager to order the special furniture package and electrical outlet\ electrical connection. Package to include: 1x skirted table` tabletop white, legs chrome, lxwxh= 80x80x72 cm 2x chairs 1x Small waste bin Rental fee Min 500W per Booth to include: electric outlet, cable run to power supply connection to venue power supply main Rental price 125

15 Page14 Technical Information and Regulations for Shell Scheme Booths - All basic shell scheme booths will be designed and built by the Official Stand Contractor. - Exhibitors are not allowed to make any alterations to the structure of the booths or remove any integral parts from the booths. Exhibitors wishing to remove or change the location of any standard equipment (e.g. spotlights) within the booth should indicate clearly on the location plan and forward it together with clear instructions to "STANDOUT" before February 2 nd, No shell scheme booth-fitting or display(s) may exceed a height of 2.5M or extend beyond the boundaries of the site allocated. This includes company names, advertising materials and logos provided by the exhibitor. - No tape, nail or fixture of any kind can be affixed to the partitions, floor, ceiling or fascia. Exhibitors are liable to any damage caused to their booth fixtures, fittings at the fair. - All furniture items, if included in the Scheme Package, are not exchangeable. - An exhibitor occupying a booth at the corner can request to close the additional side(s). If "STANDOUT" is not being notified in writing before February 2 nd, it will be assumed that the exhibitor will for opening on the additional side(s). - Exhibitors requiring additional equipment should contact "STANDOUT" as per the above deadlines information. - No painting is allowed; no usage of nails or screws. - Double sided tape can be used to affix lightweight items. Velcro can be used as well (male & female). - It is possible to use fishing line (nylon) to hang pictures etc. - Damaged panels will be charged to the exhibitor causing such damage - Excess stock, literature or packing cases may not be stored on, around or behind Booths, unless contained within a lockable storeroom.

16 Page15 Technical Information and Regulations for Space Rental Booths Site visit We recommend Exhibitors using Independent Booth Contractors (Space only) to include a site visit in the planning process to assure a smooth and well-planned set-up. Please contact: Christine Schlagbauer Reed Messe Wien GmbH, christine.schlagbauer@messecongress.at to coordinate a visit. Exhibitors using independent contractors are required to submit the following for approval by Monday, May 28, 2018 For submission of booth layout for approval, please refer to the on-line Exhibitor's Portal 1. A scaled drawing, including elevation views, scaled 1:200 DWG showing the duct layer of the proposed booth to be built. 2. A list of all Electrical appliances to be installed in the booth. - All exhibits are to be displayed to avoid blocking aisles, obstructing adjoining booths, or damaging the premises. - Exhibitors are kindly requested to allow sufficient see-through areas that ensure clear views of surrounding exhibits. Only one -third of the surface area of stand adjoining the hall sideways may be closed. Entire sideway walls will not be approved. - Island Booths should be partly accessible on all open sides. Requests to be partially exempted from this rule should be submitted in writing to the Exhibition Manager. - Prior to assembly of the exhibition structures the floor must be entirely laid with suitable protective coverings that can be removed without leaving residues. - Multilevel structures are not permitted. - Arches, bridges or similar constructions connecting two or more Booths are not permitted. - The Organisers will NOT approve Booths that do NOT comply with the accepted standards until the necessary changes have been made. - Work cannot commence until the exhibitor layout is approved by the Organisers and the Venue. - Exhibitors are required to submit the name and contact details of their respective construction by Monday, June 4 th, 2018 to: mlelcuk@kenes.com - If you require additional stand equipment (Furniture, Graphics, etc.), please refer to the on line web shop. - Each exhibiting company should submit the name and details of their construction company.

17 Page16 Exhibition Hall \Hall Specifications The Exhibition is being held in halls Lehar 1-4 in the Convention Center Building of the Reed Messe Wien. Hall regulations: To avoid scratching the parquet flooring by sharp object only ladders fitting with rubber feet may be used. Goods may only be stored on floor covering material. Items of any kind, that cannot be carried by hands may only be crouth into the hall with the assistance of handling equipment with rubber wheels. When using cleaning material care must be taken to ensure that these do not damage the parquet floor sales. Only adhesive tape that can be detached without leaving residues may be used to affix floor covering. The use of unapproved double sided adhesive tape is prohibited, Exhibitors and their subcontractors are prohibited from opening and closing floor ducks and only the Reed and its service providers are permitted to do so. Build-Up Height The maximum building height for the top of all elements in the booths is a total of 3 meters Exhibitors who will have booths higher than the maximum permitted height will not be allowed to set-up their Booths. Any part facing neighboring booths that is above 2.50m in height needs to be designed with neutral surfaces (white). Ceiling Suspensions Ceiling hanging is not permitted. Floor Floor finish: Hardwood Flooring. Maximum floor load: 735 kilo per sqm Raised floor Exhibitors who use such platforms should bear in mind that the maximum height allowed, measured from floor level to the top of the platform is 4.5cm. The platform sides must be closed and finished neatly. The platform edges must be safe (secured, safe and easily visible). Please note that if your booth has a platform higher than 4.5 cm, you are required to provide a ramp or sloped adages for disabled access. Electricity and Electrical Installations in Space only booths According to the regulations, the electrical installations for the Exhibition will only be connected to the power supply after being checked and approved by the official contractor. If you require electricity for your stand, please refer to the online shop or contact the official contractor.

18 Page17 Per the regulations, the electrical installations for the Exhibition will only be connected to the power supply after being checked and approved by the official contractor. IMPORTANT- All exhibitor electrical equipment must be tested and tagged for electrical safety compliance. WI -FI \ Internet Connection MASCC will provide free Wi-Fi access to all visitors, suitable for basic web browsing. Should you require an internet connection for any product demonstrations on your exhibition stand, we would recommend ordering a wireless or wired connection, at an extra cost, to guarantee a high-quality service inclusive of technical support. For ordering Wired \WI-FI Connection please contact the Exhibition Manager at: mlelcuk@kenes.com

19 Page18 Section 6: EXHIBITION RULES AND REGULATIONS Please be sure to read thoroughly all the Rules and Regulations binding for all Exhibitors and their subcontractors Participation by exhibitors is dependent upon compliance with all rules, regulations and conditions stated herein. Please also familiarize yourself with the ACV's exhibition manual. Children/Animals No person under the age of 16 years can be admitted to the Exhibition, either during Build-Up, Open Days or Breakdown. This rule also applies to Exhibitors children and should be rigidly enforced to comply with the safety regulations of the exhibition. It is also not permitted to bring animals into Venue. Damage to the Premises Exhibitors are liable for all damage caused to floors, walls and pillars during the installation, exhibition and dismantling periods. No adhesive stickers and fixtures of any kind are allowed on floors, walls and pillars. Disposal of Material It is obligatory to collect and dispose of all material during the breakdown or dismantling of the event. When the dismantling period is over, the exhibitor loses any right to claim for losses or damage to property left behind and any costs incurred by the venue in removing this property will be charged to the exhibitor. Fire Insurance (compulsory) Exhibitors must be insured against fire. Stand material and fittings must be of non-inflammable materials or impregnated with fire-retardant chemicals. As a rule, easily inflammable synthetic substances, foam polyester, and non-fireproof straw and reeds are prohibited. Health & Safety It is the responsibility of the stand holder to ensure the health, safety and welfare of all employees, contractors and visitors as far as is reasonably practicable throughout the event. It is recommended that the stand holders appoint a supervisor for the stand, with the specific responsibility for ensuring the health & safety of their staff and stand builders. It is advisable that a Risk Assessment is completed for the stand and submitted to the Organiser. appropriate hearing, eye, head and foot protection Insurance (Compulsory) Neither the Organisers nor The Venue, their representatives or agents will be held responsible for any loss or damage to exhibitor s property. Exhibitors must take precautions to protect their property against pilferage. The Organisers do not provide insurance for exhibitors and their property. The exhibitor is responsible for his property and person and for the property and persons of his employees through full and comprehensive insurance, and shall hold harmless the Organisers for any and all damage claims arising from theft and those perils usually covered by a fire and extended-coverage policy. Exhibitors are personally liable for all expenses incurred by the organiser or by third parties regarding technical services provide. Insurance (compulsory) The organisers do not provide insurance for exhibitors and their property. The exhibitor is responsible for his property and person and for the property and persons of his employees through full and comprehensive insurance, and shall hold harmless the organisers for any and all damage claims arising from theft and those perils usually covered by a fire and extended-coverage policy. Therefore, you are obliged to have a public liability insurance that covers all injuries to persons and damages that might cover in connection with the exhibition.

20 Page19 We also recommended that you have additional coverage against loss or damage to exhibition material during transport and during exhibition times. Please make arrangements for insurance coverage through your company s insurer. Liability Insurance You are obliged to have a public liability insurance that covers all injuries to persons and damages which might cover in connection with the exhibition. We also recommend that you have additional coverage against loss or damage to exhibition material during transport and during exhibition times. Please make arrangements for insurance coverage through your company s insurer. Music (Authors and publisher rights) Please note that the Organisers have no copyright responsibility in respect of any exhibiting company. Exhibitors are reminded that third party copyrights should not be infringed. Proper dispensation must be obtained and any royalties due, paid prior to the use of materials. Should any copyright dispute arise, the Event Organisers will not be liable for any resulting loss or damages, sustained by any Exhibitor or third party Poster Hanging, Banners etc. Hanging of posters, banners or decals, stickers or similar things, on the walls, floors, ceilings or columns within or outside the installations of The Venue is not allowed without prior written authorization. Promotional Activities All demonstrations or instructional activities must be confined to the limits of the exhibition stand. Advertising material and signs may not be distributed or displayed outside the exhibitor s Booths. Sound equipment must be regulated and directed into the stand so that it does not disturb neighboring exhibits. The Exhibition Management reserves the right to require the exhibitor to discontinue any activity, noise or music that is deemed objectionable. Security Safety and Security of Material. Please do not leave any bags, boxes or suitcases unattended at any time, whether inside or outside the exhibition area. The Organisers and Venue cannot accept liability for loss of or damage to private property or goods. The building will be secured at night during off-show hours. Neither the Venue nor the Organisers can accept responsibility for the security of the Booths and their contents and for damage to, or theft of any goods. Exhibitors are fully responsible for the security of their stand and equipment. Smoking The MASCC 2018 Meeting is a non-smoking Meeting. Special Effects Special effects lighting, live music, smoke and laser projection may not be used in the Booths. No permission will be given for projection in the aisles or on the walls of the hall.

21 Page20 Section 7: DELIVERY REGULATIONS AND INSTRUCTIONS The shipping instructions include the following information: Handling Rates Labels Material Handling Form Shipping Instructions Delivery & Logistic Services Hermes Exhibitions & Projects Ltd has been appointed the official forwarding agent and clearance agent for this Congress and offers the following services: customs clearance, delivery to the stand, freight forwarding, manpower & trolleys for un-loading/loading during build-up and dismantling, storage of empty crates, transportation to and from the Exhibition hall. For security, insurance, and efficiency reasons, Hermes Exhibitions & Projects Ltd is the sole official agent to handle cargo inside the venue. Stand builders are prohibited from using trolleys during set-up and dismantling periods. Kindly note that the official agent is the exclusive agent for move in and move out of the venue. Exhibitors and stand builders are free to deliver their goods or to pick their goods up from outside the venue. Those who use their own facilities up to the venue are requested to coordinate their time schedule and unloading of their cargo into the venue with the official logistics agent. Insurance of Goods All cargo should be insured from point of origin. Exhibition Goods, Insert and Display Materials Please note that all materials entering the venue incur a handling charge. This includes materials for inserts to the Congress bags and display. To receive a price quote for handling and to assure arrival of your materials, please be sure to complete the Pre-Advise form included in the shipping instructions. Please Note: All advanced shipments and deliveries to the Hermes Exhibitions & Projects Ltd. warehouse, including by courier, must be coordinated with Hermes Exhibitions & Projects Ltd. In order to assure receipt of sent materials, Hermes Exhibitions & Projects Ltd must receive the Pre-Advice form found I the shipping instructions. Please complete this form and return it to Zehavit Akerman: ZehavitAk@Hermes-Exhibitions.com You will then receive confirmation of your material arrival.

22 SHIPPING INSTRUCTIONS Multinational Association of Supportive Care in Cancer

23 Feb 15, 2018 Introduction Dear Exhibitor\Stand Builder, Kindly note that Hermes is the sole official on-site agent nominated by KENES to handle all in/out shipments arriving to MASCC You may use any transport company up to the venue door. We are a full door to door service company. As such, we are pleased to offer you arrangements for shipping, international freight forwarding, customs clearance and onsite services. Onsite Handling Due to security, insurance, Venue and organizer policies, Hermes-Merkur is the exclusive handler inside the venue. No other company is permitted to handle cargo within the venue. Please note that companies, stand builders & PR companies may make their own arrangements to deliver and retrieve goods directly to the warehouse/venue entrance. Range of services Transport, national or international Temporary or permanent customs clearances Coordination of deliveries, delivery time slot management Unloading, delivery to exhibition-stands, forklifting, Storage of empty boxes and crates during the event Accessible storage for brochures and give-away items during the event On-site assistance and supervision This shipping manual will assist your preparation for the correct and timely dispatch of exhibits to the congress. Please follow the instructions closely. General Information Contact Details: Hermes Exhibitions & Projects Ltd. Contact: Ms. Zehavit Akerman Tel: Mobile: zehavitak@hermes-exhibitions.com

24 Please note these important dates: SERVICE Door to door shipments Airfreight shipments Arrival to recommended airport DEADLINE Please contact Hermes Merkur No later than Sunday, June 17, 2018 Shipment via Germany warehouse No later than Friday, June 22, 2018 Exhibition goods - Direct deliveries to Congress venue Wednesday, June 27 for space stands only 09:30-21:00 Wednesday, June 27 For Shell Scheme Stands 15:00-21:00 Shipment Categories All shipments must be packed, labeled and sent according to the appropriate category (see below). Please use only the attached labels. Please do not mix different types of shipments in one box. Categories: (1) Insert-for participant bags (2) Marketing/promotion material-for unmanned display (3) Exhibition goods-for exhibition stand only The handling of your shipment will be charged as per official handling tariff. All shipments must be pre-advised by using the attached order form sheet. Please use only attached labels. Direct delivery to the congress venue Domestic Shipments /Full load trucks Venue Messe Wien Exhibition & Congress Center Messeplatz Wien Austria Exhibition hall: LEHAR 1-4 Shipments must be pre-advised. Due to the limited space and the tight time-schedule, all unloading operations are strictly operated by Hermes Merkur only. For delivery direct to the venue, please make sure to send time slot request form, No later than June 22, Trucks arriving without confirmed time slot must face waiting time until the next free time-slot is available. In general waiting time may occur for which Hermes Merkur cannot be held responsible. Trucks have to leave the unloading area immediately after unloading is finished. It is highly recommended not to use a courier service for shipping your goods to the congress venue.

25 Airfreight Shipments IMPORTANT!!! Please get in contact with us for shipments related to customs clearance. We will send you all necessary documentations (invoices, packing lists etc). Consignee and airport of arrival Please do not send shipments without confirmation from our side. Documents: Original AWB & Proforma invoice must be received 2 working days prior to goods arrival. Please do not send any restricted products, please get in contact with us to proof if any of your goods are subject to further documentation. Merkur Expo Logistics GmbH c/o Schmidt Peterslahr Auf dem Höhchen 2 D Oberhonnefeld, Germany c/o Congress name Exhibitors name Stand Number Shipment via German Warehouse Courier Shipments It is not recommended to use a courier service for shipping your goods to the congress venue. In case of sending a courier shipment, please be sure to send us pre-advise with the full details of the shipment: courier company, number of pieces and tracking number. All courier shipment must be send DDP terms. (Delivery duties paid). Courier charges for handover of import shipping documents 85.00/ document. Shipments that arrive without pre alert and payment confirmation will not be accepted. Insurance It is the shipper / exhibitor responsibility to have comprehensive insurance coverage whilst in transit, storage and onsite for the duration of the exhibition and return. We will not accept any responsibility for loss or damage of the exhibitor's equipment. Please note that Merkur Expo Logistics do not insure automatically unless asked to do so in writing. Merkur Expo are not liable for any losses, left or pilferage.

26 Basic Conditions of Contract All services will be billed according to the official Handling Tariff. All work undertaken is subject to the local & German Forwarders terms and conditions, CMR, newest edition, ADSp trading terms and conditions latest edition and the Merkur Expo liability policy, in conjunction with the conditions and rates for trade fair transportation. The liability of Hermes Merkur with delivery and commences with collection of freight at the exhibition stand. It is the exhibitor's responsibility to ensure the security of material until collected from the stand by Merkur Expo. Terms of payment No unauthorized Credit will be accepted. Our invoices will be due immediately after issuance without any further notice. Customers not known to us or with whom we have not agreed any terms of payment, will be asked to pay our expenses before the event starts or on-site during the event and before return shipping of their exhibits. We wish you a successful experience!

27 Order Form Direct Delivery to Venue Time slot request This is a compulsory form for all exhibitor or suppliers Please return by to Hermes Merkur Deadline for receipt Name of Exhibitor Hall / Stand # Contact on-site Phone # Payment will be covered by 13.6 Truck 7.5 Truck Partial shipment ( weight Volume Cargo information Preferred time slot Service Date Time Move in / delivery Move out / pickup Full name Tel Requested by Upon confirmation of your time slot Please send truck details to arrange the registration

28 DATE: Dear Exhibitor / Stand Builder / PR Company, Please return the below form fully filled in to HERMES zehavitak@hermes-exhibitions.com Congress name Exhibitor name Stand # Pre advise - Material handling form Shipment information Door to Door Service requested Germany Advance Warehouse Direct to Venue Shipper's name E mail address Tel # Purchase order # Truck size Courier tracking # Airway bill number (AWB #) Number of pieces Weight in Kg CBM

29 Payment details This is to confirm that the payment for handling the above cargo will be Covered by our company. Company details VAT No. Phone Address Card type VISA DINERS MASTER CARD AMEX Credit card # Expiry date CVC ( Last 3 digits on back of credit card) Card holder's name card Holder's Signature Please enclose a copy of both front and back side of your credit card Payments by credit card additional 3.00 % service fee will be added for AMEX 3.5%. We cannot guarantee services for any cargo arrival without a pre-advise and payment confirmation!

30 EXHIBITION GOODS Via Germany Warehouse Domestic Cargo / Courier Shipments Exhibitor or Company Name Stand/Booth No. Contact Person Mobile Phone Merkur Expo Logistics GmbH C/O Schmitt Peterslahr A U F DE M HÖHCHEN Oberhonnefeld, Germany Dirk Dewald: / For : MASCC VIENNA - AUSTRIA Box No. of

31 EXHIBITION GOODS For the Exhibitor's Stand Only Air Freight Shipments Exhibitor Name Stand/Booth Number Contact Person Mobile Phone Merkur Expo Logistics GmbH Eschborn Germany Tel: Att: Mr. Bernd Blum For MASCC VIENNA - AUSTRIA Box No. of

32 EXHIBITION GOODS For the Exhibitor's Stand Only Direct to Venue Exhibitor Name Stand/Booth Number Contact Person Mobile Phone Messe Wien Exhibition & Congress Center Messeplatz Wien - AUSTRIA For : MASCC VIENNA - AUSTRIA Box No. of

33 INSERTS VIA GERMANY WAREHOUSE Domestic Cargo / Courier Shipments Exhibitor or Company Name Stand/Booth No. (if relevant) Contact Person Mobile Phone Merkur Expo Logistics GmbH C/O Schmitt Peterslahr A U F DE M HÖHCHEN Oberhonnefeld, Germany Dirk Dewald: / For: MASCC 2018 VIENNA - AUSTRIA Box No. of

34 INSERTS For Congress Bags Air Freight Shipments Exhibitor or Company Name Stand/Booth No. (if relevant) Contact Person Mobile Phone Merkur Expo Logistics GmbH Eschborn Germany Tel: Att: Mr. Bernd Blum For: MASCC VIENNA - AUSTRIA Box No. of

35 Marketing/Promotional Material For Congress Unmanned Display Via Germany Warehouse Exhibitor's Name Contact Person Mobile Phone Merkur Expo Logistics GmbH C/O Schmitt Peterslahr A U F DE M HÖHCHEN Oberhonnefeld Germany Congress : MASCC VIENNA, AUSTRIA Box No. of

36 Marketing/Promotional Material For Congress Unmanned Display Air Freight Shipments Exhibitor's Name Contact Person Mobile Phone Merkur Expo Logistics GmbH Eschborn Germany Tel: Att: Mr. Bernd Blum For : MASCC VIENNA AUSTRIA Box No. of