Rafal Brzoska Founder and CEO Integer.pl Group
|
|
- Brianne Paul
- 5 years ago
- Views:
Transcription
1 Rafal Brzoska Founder and CEO Integer.pl Group
2 InPost one stop shop for last mile deliveries convenience Rafal Brzoska CEO InPost Warsaw,
3 InPost - competences and fields of action InPost is the world s largest network of automated parcel delivery lockers operating 24/7 globally at over lockers in multiple countries Over 21 milion e-shoppers have used InPost lockers to conveniently pick up their online purchases since
4 Key strategic cornerstones of Integer s development 3
5 Integer.pl Capital Group CEP business inpoland Integer Group APMs Network Manufacturing & IT Courier & Parcels Development and operationsof APMs APMs production andservicing Logistics of courier, APM parcels and small items Parcel Lockers Next day delivery Click&Collect solution 23mparcels in mparcels in mparcels in 2018F Courier Parcels Next day delivery Door2Door 16mparcels in m parcels in mparcels in 2018F 3
6 InPost Central Sorting Hub InPost has one of the most advanced sorting facilities in Europe - located in Wola Bykowska nearpiotrków Trybunalski 78 loading gates Over 360 employees in 3shifts 2 automated line sorters (12k items per hour) 1 sort area for oversized items (0.3k items per hour) 4 manual sort areas (15.9k items per hour) 200 line haul parcels a day (courier parcels and lockers parcels) 4
7 Parcel Locker (Automated Parcel Machine) 4
8 Dimensions of the compartments Parcel terminal is composed of compartments in 3 sizes: S, M and L. Size S (80 x 380 x 640) for books, CDs, perfumes, etc. 3 Locker Compartment Sizes Size M (190 x 380 x 640) for small electronic devices, toys, cosmetics,clothes Size L (380c x 380 w x 640) for small kitchen equipment - a microwave or a coffee machine 4
9 The Customer Experience 24/7 SAFE & SECURE CONVENIENT Customers can collect or return their parcels at a time that suits them, day or night Unique opening PINs Multiple CCTV cameras operating 24/7 No queuing Located en route in high footfall, well-lit areas with ample parking QUICK CHOICE AUTOMATION Save time by linking multiple trips into one Scan and collect in just 7 seconds Better suits the busy lifestyle of today s modern customer Full discretion Quick and simple parcel collection Consistent customer experience 4
10 Integrated offer of Parcel Lockers and Courier Service Parcel Lockers Courier Standard Local Courier Standard Local Courier Express Courier 10:00/12:00/17:00 Allegro MiniPaczka InPost Allegro Paczkomaty InPost Additional services: Return Shipment, Dynamic Package Forwarding, Delivery on Sunday, Insurance, Smart Courier 9
11 InPost operations inpoland Largest automated 24/7 parcel locker network in the world Over 3000 parcel lockers, next 1500 Lockers to be installed by end of m² of warehousing and office space in Poland parcels delivered in
12 InPost Parcel Lockers inpoland Lockers across the country Next 1500 Lockers to be installed by end of 2018 Services available Parcel locker delivery Home delivery Returns COD 4 6
13 Parcel Lockers Locations in Poland Gas stations Convenience stores Public transportation hubs 4 7 Shopping malls
14 Upside for partner locations Do you visit the petrol station more often due to parcel pickup? Main reason for petrol station visit 57% 43% yes no 83% 17% fuel tank / shopping parcel pick up % of InPost parcel lockers clients visit petrol station more often for parcel collection 83% of respondents appeared at the petrol station because of parcel pickup Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
15 Frequency of visits of InPost Parcel Locker clients How often do you visit this petrol station? 11% 10% 20% 22% at least once a week every second week once a month less than once a month I've never been here before 37% 32% of respondents are regular clients of Statoil petrol station 4 9 Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
16 Average spending of InPost Parcel Locker clients How much do you spend on average on petrol? 12% 21% 9% 24% 12% 22% Below 50 PLN PLN PLN PLN Above 250 PLN Respondent does not have a car % of survey respondents are both parcel lockers and petrol station clients Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
17 Extra activities done alongside parcel collection Apart from parcel collection do you also: 11% 10% 6% do extra shopping tank fuel tank fuel and do extra shopping none of the above 73% % of respondents spend money on fuel tank or extra shopping during parcel collection Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
18 Lockers Guarantee First Time Delivery Success 45% of consumers have abandoned a basket due to lack of convenient delivery options1 REDUCE BASKETABANDONMENT 90% of locker users found it easy & 84% would use a locker again2 100% first time delivery success, reduces queries & customer service contact REDUCE COSTS INCREASE CUSTOMER LOYALTY 58% of shoppers want locker collection available as a shipping option4 5 2 Source: 1 Delivering Consumer Choice: MetaPack: 2016 State of ecommerce Delivery. 2 IMRG UK Click & Collect Review, JDA & Centrino Christmas Pulse Report Temando The State of Shipping in Commerce 2017.
19 ASOS UK Offer Convenient Returns Anytime 24/7 Seeking to expand returns options with greater flexibility Launched with InPost via ReBOUND Returns, the end to end managed returns solution Prominent online presence, social media 5 3
20 Decathlon Offer Collection Outside Opening Hours Looking to expand click and collect options Products available for collection from a locker outside normal click & collect and home delivery times Decathlon s first ever service based campaign Launched with InPost Joint campaign Homepage carousel 5 4 Dedicated to database
21 In-store Click & Collect Challenge 43% of customers experienced an issue with a Click & Collect order 26% of customers experienced long waiting times due to lack of staff 16% said that retailers didn t have a dedicated Click & Collect area 5 5 Source: 1JDA & Centrino Christmas Pulse Report2017
22 InPost - our clients and businesspartners health & beauty Organizations Using InPost Include: fashion & apparel couriers IT & electronics mass retailing & marketplaces other Location Partnership Include: Polish StateRailways 5 6 Italian Rail
23 Disruptive InPost Parcel Lockers in Poland Polish E-commerce market is 5th largest in Europe with potential to reach EUR 9.3 billion in 2017 InPost Parcel Lockers successfully disrupted Polish E-commerce market in recent years 50% of Polish e-commerce customers point to InPost's Paczkomat as a form of delivery which incentivise online purchase (up from 41% in 2015). 1 Parcel Lockers are the 2nd most popular form of delivery for online shopping and an almost double lead over the third form of delivery - postal service. 1 In % of people preferred postal deliveries, in 2017 this figure fell to 13% while Parcel Lockers popularity increased from 11% to 22%. 1 1)Findings of Gremius e-commerce in Poland report for
24 More opportunities for automated delivery solutions out of e-grocery growth E-Grocery market expansion is likely to reach $18 billion in U.S., 14 billion in UK and 10.6 billion in France by the end of 2016 and will almost double by 2020 all over EU. One-quarter of online respondents say they order grocery products online, and more than half (55%) are willing to do so in the future Growing willingness to use grocery pick up curbside outside to store. 52% in 2014 vs 55% in Development of InPost refrigerated locker 5 8 Source: 1 The_State_of_Online_Grocery_Retail_in_Europe_2015 by Syndy, Source: 2 What s in-store for online grocery shopping by Nielsen, January 2017
25 More opportunities for automated delivery of services Development of InPost locker for laundry services Dirty laundry drop-off and clean laundry pick-up next day Possible integration with parcel locker module 5 9
26 Thanks for your Attention Rafal Brzoska InPost CEO 6 0
Parcel machines - green solution for green cities
Parcel machines - green solution for green cities INPOST THE MOST SUCCESSFUL PRIVATE POSTAL OPERATOR IN EUROPE Producer and operator of award-winning self-service pick-up lockers Integer.pl s price on
More informationFedEx, UPS and the USPS: Finding the Shipping Mix that Works for You
Avoid Hidden Fees: FedEx, UPS and the USPS: Finding the Shipping Mix that Works for You Knowing how to avoid hidden fees when it comes to shipping can make a big difference to a company s bottom line.
More informationUPS Ground on Saturday
UPS Ground on Saturday Consumers want choice, control and convenience Consumers expect quick delivery Long or unknown delivery times result in lost revenue E-commerce is a 24 x 7 operation 39% 31% 46%
More informationNew Trends. Observatory. Urban Logistics: an. Impacting
New Trends Impacting Urban Logistics: an Observatory IFSTTAR, April 2018 C i yla b About the Observatory of Strategic Developments Impacting Urban Logistics Urban freight planning and operations need to
More informationRetailers Challenge: How to Cut Carbon Emissions as E-Commerce Soars
Retailers Challenge: How to Cut Carbon Emissions as E-Commerce Soars Some delivery channels reduce emissions and costs and delight customers. By Aaron Cheris, Casey Taylor, Jennifer Hayes and Jenny Davis-Peccoud
More informationWings for your business
Wings for your business 1 Focus on growth, leave the rest to us As a growing ecommerce company, you want to focus on customer acquision, increasing sales and expanding to new markets. Instead, you are
More informationFREE CHOICE FOR CUSTOMERS More service for online shoppers through individual points of parcel receipt
DELIVERY OPTIONS Thank you for your purchase! Please choose: A B C FREE CHOICE FOR CUSTOMERS More service for online shoppers through individual points of parcel receipt CONTENTS 2. Key factor individual
More informationКОНФЕРЕНЦИЯ 2017 ЗА ОНЛАЙН МАРКЕТИНГ И ТЪРГОВИЯ
КОНФЕРЕНЦИЯ 2017 ЗА ОНЛАЙН МАРКЕТИНГ И ТЪРГОВИЯ CROSS-BORDER E-COMMERCE: THE 21 ST CENTURY SPICE TRADE November, 2017 Express Key Findings 1 2 3 4 5 6 7 The cross-border market opportunity offers growth
More informationYour Global ecommerce Logistics Partner
Your Global ecommerce Logistics Partner Quantium Solutions At A Glance Global ecommerce logistics network spanning 19 markets Processed >S$5b in gross merchandise value annually >50 fulfilment centres
More informationMaksim Grishakov. Yandex.Market Beru Bringly
Maksim Grishakov Yandex.Market Beru Bringly Yandex Market (JV) Ecosystem and its elements Domestic e-commerce marketplace with 1P and 3P sales, along 15 product categories for basket shopping Yandex Market
More informationUnlocking Markets, Profitability Thailand A success story
Bonn, 12 December 2012. Public Unlocking Markets, Profitability Thailand A success story Last Mile Fulfilment Asia Singapore, March 3 rd 2017 Source: ecommerce market sizing (2014 and 2020 in EUR mn) and
More informationNoaTech. General information & introduction
NoaTech General information & introduction About us We are growing as a founder financed company since 2013. We have provided products and services to variety of companies on the local market major banks,
More informationTRENDS IN LOGISTICS SCLG. Alex Kilic SICK UAE November 2016
TRENDS IN LOGISTICS SCLG Alex Kilic SICK UAE November 2016 Industry characteristics Classification within Logistics Automation Airport CEP Retail / DC Ports Traffic Mobile Vehicles Storage & Conveyors
More informationLogistics as key marketing element in e-commerce
Logistics as key marketing element in e-commerce I have a e-shop Logistics 1 Need to ship this 3 Someone buys 2 Why do people buy online? Driver 1 : Long Tail Driver 2 : Price Long lines 44 Too much traffic
More informationMulti Channel Management & Building the B2C Supply Chain for E-Commerce
Multi Channel Management & Building the B2C Supply Chain for E-Commerce Who Are We & What We Do LEAN & MEAN 60,000 SKU 99.95% Accurate! 10X Better than Competitor 30-40 head count 3,500 Items / Day OMNI
More informationGermany Market Guide 1
Germany Market Guide 1 What s inside Ingram Micro in Germany...2 Overview...3 Germany Fulfillment Models...4 Quick Facts...5 Customer Trends...6 Transportation in Germany...7 Legal & Compliance...8 1 Ingram
More informationGo! Express & logistics
Go! Express & logistics ECLF CONFERENCE Donostia San Sebastian Spain 15-17 October 2015 Wolfgang Sacher CEO GO! General Express & City Logistics GmbH Berlin INTRODUCTION GO! EXPRESS & LOGISTICS IMPLEMENTATION
More informationE-LOGISTICS TRANSPORT CUSTOMS
STORAGE COMPREHENSIVE LOGISTIC SERVICES SELF STORAGE E-LOGISTICS TRANSPORT CUSTOMS Point of View is a warehouse management company that not only provides complete logistic services but also rents storage
More informationCainiao Network - Alibaba Logistics Infrastructure. WAN Lin, President of Cainiao Network
Cainiao Network - Alibaba Logistics Infrastructure WAN Lin, President of Cainiao Network Logistics in China: Scale and Growth Average Daily Package Volume (Mn) CAGR:46.4% CAGR:42.1% CAGR:7.5% 110 69 22
More informationMETAPACK: DELIVERING CONSUMER CHOICE. A deep dive into how consumer demand is shaping the delivery landscape
METAPACK: DELIVERING CONSUMER CHOICE A deep dive into how consumer demand is shaping the delivery landscape CONTENTS Contents 4 6 8 10 12 14 16 18 20 22 Better Choice Loyalty Through Delivery Fast, Free
More informationNEW FRONTIERS FOR BRITISH BRANDS TEN TOP TIPS FOR INTERNATIONAL ETAIL
NEW FRONTIERS FOR BRITISH BRANDS TEN TOP TIPS FOR INTERNATIONAL ETAIL wearepentagon / 1 INTERNATIONAL LANDSCAPE EUROPE Eastern Europe is the fastest growing ecommerce region in Europe having posted a 47%
More informationDriving Profitable Sales with the New Empowered Customer
IBM Point of View Driving Profitable Sales with the New Empowered Customer 1 IBM Internal Copyright IBM Corporation 2014 The quickly evolving customer 2010 Meeting the Demands of the Smarter Consumer 2011
More informationAROUND THE WORLD, OPPORTUNITIES FOR ONLINE RETAIL (E-COMMERCE) CONTINUE TO GROW:
AROUND THE WORLD, OPPORTUNITIES FOR ONLINE RETAIL (E-COMMERCE) CONTINUE TO GROW: 2014 205 billion 2018 297 billion 9,8% growth 2014 124 billion 2018 394 billion 33,3 % growth Around 500.000 Belgians live
More informationLearning from Europe for competitive advantage in South Africa E-FULFILMENT
Learning from Europe for competitive advantage in South Africa E-FULFILMENT Michael Marienfeld, Director Europe, The Logistics Business/Fortna Learning from history Contents Context Europe v South Africa
More informationCOMMON CARRIER LOCKER SYSTEMS: Phase 1 Research Project
Evaluation of Sound Transit Train Stations and Transit Oriented Development Areas for COMMON CARRIER LOCKER SYSTEMS: Phase 1 Research Project EXECUTIVE SUMMARY 1 These lockers may be able to reduce delivery
More informationAddressing Challenges for Home Delivery Service Providers Solution for the Growing E-Commerce Marketplace
Home Delivery White Paper Addressing Challenges for Home Delivery Service Providers Solution for the Growing E-Commerce Marketplace The global e-commerce market is emerging. In fact, research forecasts
More informationCustomer Pulse Report Voice of the Online Customer. Advanced Business Partner
Customer Pulse Report 2015 Voice of the Online Customer Advanced Business Partner Contents Introduction 3 Customers Are Becoming Increasingly Intolerant of Delivery Problems 4 Peak Times Pile on the Pressure
More informationE-Commerce as a Driver for City Logistics in China
E-Commerce as a Driver for City Logistics in China Project Number: Working Paper 1 Year: 2015 Researcher: Dr. Jean-Paul Rodrigue MetroFreight Center of Excellence Dept. of Global Studies & Geography, Hofstra
More informationFuture of Retail. MIT CTL Future of Retail Roundtable insights summary 14 and 15 November, 2018
Future of Retail MIT CTL Future of Retail Roundtable insights summary 14 and 15 November, 2018 Future of Retail Insight themes: Retail operations...3 Diversification and competition...4 Dynamic consumer
More informationReplenishment and Price Optimization at OTTO. How OTTO is using artificial intelligence to improve customer experience
Replenishment and Price Optimization at OTTO How OTTO is using artificial intelligence to improve customer experience 02 Case Study How OTTO is Innovating the Customer Experience Using Artificial Intelligence
More informationCEO Viewpoint 2016: The Journey to Profitable Omni-Channel Commerce
CEO Viewpoint 2016: The Journey to Profitable Omni-Channel Commerce PwC survey finds that retailers who have removed the silos from omni-channel operations are achieving significant competitive advantage.
More informationResearch on Optimization of Intelligent Express Locker: In the Case of the Intelligent Express Locker in S University
Management Science and Engineering Vol. 11, No. 1, 2017, pp. 23- DOI:10.3968/9274 ISSN 1913-0341 [Print] ISSN 1913-035X [Online] www.cscanada.net www.cscanada.org Research on Optimization of Intelligent
More informationSURVIVING THE NEW REALITIES OF OMNI-CHANNEL RETAIL
SURVIVING THE NEW REALITIES OF OMNI-CHANNEL RETAIL INFORME DE JAVELIN GROUP PARA EL CONSEJO DE INVESTIGACIÓN DE VENTAS MINORISTAS DE COCA-COLA 2017 PREPARÁNDOSE PARA EL ÉXITO EN EL MUNDO DE LAS VENTAS
More information2016 UPS How to Click with High-Tech Online Shoppers
2016 UPS How to Click with High-Tech Online Shoppers INTRODUCTION High-tech online purchasers are plugged in across all stages of the shopping experience from research and purchase to delivery and returns.
More informationCEO Viewpoint 2016: The Journey to Profitable Omni-Channel Commerce
CEO Viewpoint 2016: The Journey to Profitable Omni-Channel Commerce PwC survey finds that retailers who have removed the silos from omni-channel operations are achieving significant competitive advantage.
More informationZETA. the Perfect Service. demand driven world demand driven logistics
ZETA the Perfect Service demand driven world demand driven logistics Profile ZETA has its own world-wide network of experienced, professional overseas agents, together with ZETA's offices in other countries,
More informationOverview of logistics in Indonesia. Sep 2015 updated data 2018 available upon request
Overview of logistics in Indonesia Sep 2015 updated data 2018 available upon request 1 Overview of Indonesia logistics Logistics in the Indonesia GDP Companies specialized in transportation account for
More informationExchangeability of Freight Transport and Individual Mobility in the Context of Sustain Urban Flows on the Example of Pickup Points in Gdansk
Exchangeability of Freight Transport and Individual Mobility in the Context of Sustain Urban Flows on the Example of Pickup Points in Gdansk Dr. Grazyna Chaberek-Karwacka geogk@ug.edu.pl 7th METRANS 2017
More informationDiscover new markets. A guide to exporting to Switzerland for online retailers
Discover new markets A guide to exporting to Switzerland for online retailers A guide to exporting to Switzerland for online retailers Exporting to Switzerland the basics Exporting to Switzerland is a
More informationecommerce and the DC How to Keep Operations Clicking
ecommerce and the DC How to Keep Operations Clicking Sponsored by: Presented by: Kevin Duffey Director, Integrated Solutions 2013 MHI Copyright claimed as to audiovisual works of seminar sessions and sound
More informationE-Commerce as a Driver for City Logistics in China
E-Commerce as a Driver for City Logistics in China Year: 2015 Researcher: Dr. Jean-Paul Rodrigue MetroFreight Center of Excellence Dept. of Global Studies & Geography, Hofstra University, Hempstead, New
More informationMaking the final mile count
2014 USAGE AND ATTITUDES SURVEY. Making the final mile count Here at Hermes we ve recently commissioned an international report into usage and attitudes towards parcel deliveries. Now in its fifth year,
More informationIf you can think it, you can trade it. On the first M2M Marketplace.
If you can think it, you can trade it. On the first M2M Marketplace. What is the M2M Marketplace? A unique online platform for M2M business. The M2M Marketplace is the first ever e-commerce portal dedicated
More informationParcel delivery services and cross-border e-commerce Werner Stengg EC, DG MARKT, "online & postal"
Parcel delivery services and cross-border e-commerce Werner Stengg EC, DG MARKT, "online & postal" Königswinter, 26 November 2013 Delivery: yesterday. and tomorrow? and the day after tomorrow? But what
More informationHOW L.L. BEAN PROVIDES A COST-EFFECTIVE SERVICE FOR OFFSHORE CUSTOMERS
HOW L.L. BEAN PROVIDES A COST-EFFECTIVE SERVICE FOR OFFSHORE CUSTOMERS How L.L. Bean Provides a Cost-Effective Service for Offshore Customers Craig Starnes, Senior Logistics Manager L.L. Bean Kevin Unbedacht,
More informationFINAL DELIVERIES FOR ONLINE SHOPPING
Young Researchers Seminar 2013 Young Researchers Seminar 2011 Lyon, France, June 5-7 2013 DTU, Denmark, June 8-10, 2011 FINAL DELIVERIES FOR ONLINE SHOPPING PICKUP POINT NETWORK SYSTEMS IN FRANCE Eleonora
More informationGeis Group in CZ/SK/PL. geis-group.cz
Geis Group in CZ/SK/PL geis-group.cz Geis-Group OUR VALUES Our philosophy: To not only satisfy our customers in individual points, but in all aspects. To unite the expertise and performance of a large
More informationGROCERYSHOP 2018 PERSONA LAST MILE DRIVER
GROCERYSHOP 2018 PERSONA As the Last Mile Driver, you want to crack the code in fulfilling the Last Mile delivery challenge while sustaining profitability. This means giving online shoppers the ability
More informationLast Mile Delivery: What Shoppers Want and How to #SaveRetail
Last Mile Delivery: What Shoppers Want and How to #SaveRetail With seemingly never-ending news of major retail bankruptcies, the word apocalypse seemed to echo across every media outlet this year. In the
More informationThe UK Logistics Report. Grocery and FMCG Sector 2018
The UK Logistics Report Grocery and FMCG Sector 2018 Introduction Logistics provides one of the essential infrastructures upon which UK commerce is based. A force of 1.8 million people who work day and
More informationFrom Making elephants dance to Shooting for the moon. ADM January 24, 2019 Faculty Club
From Making elephants dance to Shooting for the moon ADM January 24, 2019 Faculty Club 2 Agenda The company at a glance How to make elephants dance The Strategy going forward The Moonshot bpost is an efficient
More informationHigh-Tech Grocery MARCH / 2O19
1 MARCH / 2O19 High-Tech Grocery From AI to facial recognition, digital technology is transforming how and where we shop for food with important implications for grocery real estate. 2 Supermarket automatic
More informationBuild your International Listings with the European Marketplaces Account
Build your International Listings with the European Marketplaces Account September 2013 1996-2013, Amazon.com, Inc. or its affiliates. All rights reserved. Agenda Introduction Build your International
More informationTHE WORLD WANTS SMART MOBILITY
THE WORLD WANTS SMART MOBILITY Consumers would pay more and even switch modes of transportation to get seamless digital services THE FUTURE OF efficient, seamless, and personalized transportation gets
More informationUber Delivers. Your items will travel like a VIP BUSINESS PLAN GROUP 4. November 7th, 2016
Uber Delivers Your items will travel like a VIP BUSINESS PLAN GROUP 4 MENGLU HU ZIYI XUE November 7th, 2016 TENG REN ALEJANDRA KY CONTENTS SITUATION ANALYSIS MARKETING ANALYSIS MARKETING TACTICS FINANCIALS
More informationTHE CONSUMER TRENDS REPORT 2017 EDITION. Multiple Channels. One Experience.
THE CONSUMER TRENDS REPORT 2017 EDITION Multiple Channels. One Experience. INTRODUCTION Retailers and manufacturers know having an omnichannel strategy is table stakes for delivering seamless, connected
More informationWelcome to Clipper Northampton 3. Tony Mannix, CEO
Welcome to Clipper Northampton 3 Tony Mannix, CEO Retail Logistics Evolution and Innovation Tony Mannix, CEO Returns Management The new battleground for retailers Evolving solutions for retail UK S LEADING
More informationSuperbrands Singapore 2017
Superbrands Singapore 2017 Report on consumer polling Prepared for: Superbrands Prepared by: BDRC Asia Pte Ltd October 2017 About BDRC Group Full service market research & business consulting firm Founded
More informationCUBE Transportation Quick Contact : or
Quick Contact : +88 01780413758 or Email: emrul@cubetransportation.com CT ( ) is an international freight forwarding company, which was established in 2018 by experienced industry professionals. As a medium-sized
More informationInternet penetration increased to 62% (2016) from 39% (2013) Percentage of people who use a smartphone increased to 70% (2016) from 31% (2013)
Market and Industry Trends Internet penetration increased to 62% (2016) from 39% (2013) Percentage of people who use a smartphone increased to 70% (2016) from 31% (2013) Market and Industry Trends 60%
More informationReplenishment and Price Optimization at OTTO. How OTTO is using artificial intelligence to improve customer experience
Replenishment and Price Optimization at OTTO How OTTO is using artificial intelligence to improve customer experience 02 Case Study How OTTO is Innovating the Customer Experience Using Artificial Intelligence
More informationWhitepaper. Manual vs. Automated Matches
Whitepaper Manual vs. Automated Matches Product Comparison as an Essential Retail Element Whether a retailer monitors competitors to make sure its prices are optimal or uses an aggressive pricing strategy
More informationResearchFARM ONLINE RETAILING IN THE EU Strategies & Recommendations One Currency, One Market, One Channel RETAIL ANALYSTS
ResearchFARM RETAIL ANALYSTS ONLINE RETAILING IN THE EU 2011 Strategies & Recommendations One Currency, One Market, One Channel JULY 2011 WE HAVE QUESTIONS FOR YOU... Retailers What are the strategic imperatives
More informationTHE OMNICO GAP BAROMETER METHODOLOGY INTRODUCTION 04 THE RETAIL GAPS 05 IN-STORE VERSUS ONLINE 06 THE MOBILE FUTURE 08
BAROMETER 3 Cloud based technology powering point-of-sale and customer engagement solutions THE OMNICO BAROMETER INTRODUCTION 04 THE RETAIL S 05 IN-STORE VERSUS ONLINE 06 THE MOBILE FUTURE 08 IMPROVING
More informationParcel Shipping with USPS Debunking the Myths
Parcel Shipping with USPS Debunking the Myths Presented by Carl Hutchinson Chief Operating Officer idrive Logistics Carl@iDriveLogistics.com (385) 336-6402 www.idrivelogistics.com Understanding The Players
More informationWe simply make cash faster, safer and smarter.
We simply make cash faster, safer and smarter. For businesses operating large retail stores and superstores Believe in Cash Fit for the digital era Safepoint brings cash into the digital era. Our unique
More informationWith Great Convenience Comes Great Responsibility. Decoding the fulfilment needs of today s retail customer
With Great Convenience Comes Great Responsibility Decoding the fulfilment needs of today s retail customer understanding convenience In an always on world, consumers value convenience above everything
More informationLietuvos Paštas Corporate Group. Lithuanian Post (LP) ACTIVITY OWERVIEW
Lietuvos Paštas Corporate Group Lithuanian Post (LP) ACTIVITY OWERVIEW Postal services sector in Lithuania > 50 providers operate in the postal services market. Liberalised market As from 2013, following
More informationTHE WORLD WANTS SMART MOBILITY
ONBOARD EQUALS ONLINE. Travelers put a high priority on being digitally connected and on services that make trips easier and more productive. THE WORLD WANTS SMART MOBILITY Survey says: Consumers would
More informationOUR NETWORK. nzcouriers.co.nz EST International Business Profile. Taking Kiwi businesses to the world.
nzcouriers.co.nz EST. 1964 OUR NETWORK International Business Profile Taking Kiwi businesses to the world. 01 Welcome to International Express INTERNATIONAL 02 YOUR WORLDWIDE COURIER PARTNER 04 INTERNATIONAL
More information4 ways your contact centre is failing Millennials. and 3 steps to put that right.
4 ways your contact centre is failing Millennials and 3 steps to put that right www.sparkresponse.com WHO SHOULD READ THIS? This guide is for heads of contact centres, customer service, and customer experience
More informationPEOPLE WATCH GROCERY SHOPPERS NOVEMBER 2018 PEOPLE WATCH
GROCERY SHOPPERS NOVEMBER 2018 REDEFINING THE GROCERY SHOP Australian grocery buying trends have changed over the last decade. Studies conducted by the abs has shown that the average household increase
More informationE M B R ACING DTC I N A M O B I L E - F I RST WO R L D
E M B R ACING DTC I N A M O B I L E - F I RST WO R L D P r e s e n t e d b y K e l l e y R o c h n a V P o f M a r k e t i n g & I n n o v a t i o n, V i n e C o n n e c t i o n s TO SELL ALCOHOL SUCCESSFULLY
More informationLSCU MEDIA PLAN MIAMI FINAL 5/15/14
LSCU MEDIA PLAN MIAMI FINAL 5/15/14 AGENDA Planning Parameters Media Strategy Media Recommendation Media Flowchart Budget Summary 2 PLANNING PARAMETERS Objectives: Primary: Continue to create consistent
More informationA Guide to Collect+ Stuartslondon.com
A Guide to Collect+ Stuartslondon.com Collect+. About us What is Collect+? Collect+ is an alternative method for your customers to return parcels through a network of over 5,000 local convenience stores.
More informationHoliday Optimization Guide 2013
Holiday Optimization Guide 2013 Contents Yahoo! Bing Network Drives Value for the Retail Industry Audience Insights in Retail Category Optimization Strategies and Timelines Must-Haves for the Holiday Audience
More informationMastering Retail Systems of Engagement. Engage your customer like never before
Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges
More informationDHL OMNI-CHANNEL DAY 2017
DHL OMNI-CHANNEL DAY 2017 Profitability in the Omni-Channel Era Sabine Müller, CEO DHL Consulting Innovation Center, Troisdorf, 4 May 2017 Retail industry is changing 2007 2017 2 Customer behavior is changing
More informationBusiness controlled assessment: What is the most appropriate method for the business you have chosen to increase its profits? (Task three/ 1.
Used bike for sale 1 P a g e Business controlled assessment: What is the most appropriate method for the business you have chosen to increase its profits? (Task three/ 1.3) What is profitability? Profit=
More informationBe part of the.
CALLHEALTH SERVICES PVT. LTD. 11th Floor, Ramky Grandiose, Near Ramky Towers, Gachibowli, Hyderabad - 500 032. Telangana, India. Be part of the Tel: 040-4141 5555, www.callhealth.com www.callhealthshop.com
More informationConsumer Packaged Goods Are You Ready for Recovery? Presented by: John Brandt, CEO The MPI Group
Consumer Packaged Goods Are You Ready for Recovery? Presented by: John Brandt, CEO The MPI Group Have you survived? How did your company fare in 2009? Has your company and industry emerged from the recession?
More informationLISTEN UP! THE PEOPLE HAVE SPOKEN! New JDA Survey Reveals the CURE FOR THE STORE THE 2017 CONSUMER SURVEY
LISTEN UP! THE PEOPLE HAVE SPOKEN! New JDA Survey Reveals the CURE FOR THE STORE THE 2017 CONSUMER SURVEY To Stay Competitive, Retailers Must Incentivize Convenient Fulfillment Options While the brick-and-mortar
More informationTo our shareowners, Investments boost financial performance
To our shareowners, FedEx Corporation performed exceptionally well in fiscal 2017, and we are very optimistic about our future. In FY17, we boosted long-term value for shareowners delivered an outstanding
More informationDelivery Management Platforms
THE DELIVERY LOGISTICS PLATFORM Delivery Management Platforms BUYING GUIDE www.bringg.com Why Level Up Your Local Delivery Operations for The On-Demand Era? Companies like Uber and Lyft are thriving on
More informationCheckout has teamed up with Ignite Research to announce the return of Where We Shop, our definitive guide to the shopping habits of Irish consumers.
Checkout has teamed up with Ignite Research to announce the return of Where We Shop, our definitive guide to the shopping habits of Irish consumers. Derived from a survey of 1,000 customers across all
More informationARAMEX MAGENTO EXTENSION. User Manual for Versions 2.0+
ARAMEX MAGENTO EXTENSION User Manual for Versions 2.0+ 1. OVERVIEW Welcome to the user manual for the Aramex Magento Extension! Aramex Magento Extension is the result of partnership between Magento and
More informationDELIVERING GREAT SERVICE. Why Customer Support is Critically Important to Outsourced ecommerce Fulfillment. R Rakuten SUPER LOGISTICS
DELIVERING GREAT SERVICE Why Customer Support is Critically Important to Outsourced ecommerce Fulfillment R Rakuten SUPER LOGISTICS INTRODUCTION When an ecommerce retailer is seeking a fulfillment provider
More informationLongo s Ecommerce Overview. April 2015
Longo s Ecommerce Overview April 2015 US IS THE MOST CONNECTED AND WIRED COUNTRY IN THE WORLD 1 st in time spent online 280M internet users spend 43 hours online each month Source: Comscore, March 2013
More informationWebsite Booking Guide
Website Booking Guide www.agent.internationalrail.com.au Rail Passes - Train Tickets - Luxury Trains Rail Holidays Global Ferry Tickets Global Transfers Airports Hotels Private Addresses Shore Excursions
More informationClicks and Bricks John Bucksbaum March 2001 Working Paper #368
Clicks and Bricks by John Bucksbaum March 2001 Working Paper #368 1 Many real estate firms continue to be family-controlled. The second-, and thirdgeneration family members are generally either caretakers,
More informationStorage Areas and the Development of E-commerce Sector Based on the Example of Poland
Chinese Business Review, March 2016, Vol. 15, No. 3, 115-122 doi: 10.17265/1537-1506/2016.03.002 D DAVID PUBLISHING Storage Areas and the Development of E-commerce Sector Based on the Example of Poland
More informationSALES. MARKETING. MERCHANDISING. PROMO. LOGISTICS. BALTICS & BELARUS
SALES. MARKETING. MERCHANDISING. PROMO. LOGISTICS. BALTICS & BELARUS 01/ WHO ARE WE ABOUT US WHO ARE WE We are an INTERNATIONAL distribution company that offers a wide variety of SERVICES for FMCG BRANDS.
More informationBrandShare ecommerce Media Sampling Digital Engagement
ecommerce Media Sampling Digital Engagement Targeted ecommerce Sampling and Shopper Marketing Solutions 275 Madison Avenue, Suite 1305 New York, NY 10016 646-476-6088 brandshare.us Offers A 33-Year Heritage
More informationCOMPANY PRESENTATION 2017
COMPANY PRESENTATION 2017 Distributor of computer hardware and software for the business sector Jacek Mońko President of YAMO Sp. z o.o. www.yamo.pl The YAMO Capital group also include: It's been almost
More informationCOMPANY PRESENTATION 2018
COMPANY PRESENTATION 2018 Distributor of computer hardware and software for the business sector Jacek Mońko President of YAMO Sp. z o.o. www.yamo.pl The YAMO Capital group also include: It's been almost
More informationOPTIMIZING GOOGLE SHOPPING: STRUCTURE. Taking a closer look at optimizing Google Shopping and how it is structured
OPTIMIZING GOOGLE SHOPPING: STRUCTURE Taking a closer look at optimizing Google Shopping and how it is structured ABOUT THE AUTHORS PART OF THE QUANTADS PPC TEAM THOMAS BYSKOV MADSEN DIGITAL MARKETING
More informationPutting your customers and colleagues at the heart of an easy retailing experience.
Putting your customers and colleagues at the heart of an easy retailing experience. Alexander Black is a large department store which has an established partnership with BT. This enables the store to embrace
More informationDIGITAL MEDIA NETWORK
DIGITAL MEDIA NETWORK 2 JOIN The Network. As an affiliate Tap into the growing expansion of digital media advertising by partnering with Oversea Digital Media Network as one of growing group of regional
More informationSTRATEGIC RETAIL TRANSFORMATION ONLINE GROCERY FULFILMENT. The rise of the dark store. JAVELIN GROUP WHITE PAPER
STRATEGIC RETAIL TRANSFORMATION ONLINE GROCERY FULFILMENT The rise of the dark store. JAVELIN GROUP WHITE PAPER 2 CONTENTS Introduction... 03 Market background - UK & France... 04 Dark Store Design and
More informationThe potential of using digital lockers as a delivery and return method for online purchasing of clothes
The potential of using digital lockers as a delivery and return method for online purchasing of clothes Graduate School GM0560 Spring 2017 Master Degree Project in Logistics and Transport Management Supervisor:
More information