Public Transportation The Growing Need for Systems Thinking

Transcription

1 Public Transportation The Growing Need for Systems Thinking Victorian Transport Working Group 13 February February 2018 Public transportation The growing need for systems thinking 1

2 Who am I? Shaun Wilson Chief Executive Officer, Shoal Engineering Pty Ltd Career systems engineer Aerospace, defence, communications, IT, transportation National and international 30 years in advanced technology & complex systems 20 years in large-scale system design and project advice Former SESA President Australian chapter of International Council on Systems Engineering (INCOSE) 13 February 2018 Public transportation The growing need for systems thinking 2

3 Drivers of change Why are we talking about systems thinking today? 13 February 2018 Public transportation The growing need for systems thinking 3

4 Anthony Foxx US Secretary of Transportation Obama Administration APTA Annual Meeting in October 2015 Vision using public transportation to close opportunity gaps in modern society Transportation is a pillar of opportunity like education and health care Addressing connectivity means embracing new technology 13 February 2018 Public transportation The growing need for systems thinking 4

5 Changes in demography Smaller families moving closer in between 2023 and 2029 couples without children will be the most common family type in Australia. (ABS) After emptying out in the 1960s and 1970s, cities centres are becoming denser again (A more stark phenomenon in the US than in Australia, but happening here too) 13 February 2018 Public transportation The growing need for systems thinking 5

6 Changes in public infrastructure 13 February 2018 Public transportation The growing need for systems thinking 6

7 Changes in technology Information to the edge 13 February 2018 Public transportation The growing need for systems thinking 7

8 Changes in connectivity Seamless multi-modal Lyft and Amtrak now let passengers book rides to and from the train station 13 February 2018 Public transportation The growing need for systems thinking 8

9 Changes in societal expectation Empowered consumer 13 February 2018 Public transportation The growing need for systems thinking 9

10 So how should or could we use investment in public transportation to close opportunity gaps in society? what design approaches will help us to deliver what s needed? 13 February 2018 Public transportation The growing need for systems thinking 10

11 Delivery challenges Why are we talking about systems thinking today? 13 February 2018 Public transportation The growing need for systems thinking 11

12 Holistic understanding needed Of individual transportation systems Planning, management and leadership People and organisations Asset Management Training and awareness Infrastructure, facilities and equipment Administrative and logistical support Safety, security and emergency response 13 February 2018 Public transportation The growing need for systems thinking 12

13 Systems of systems The entire transport network 13 February 2018 Public transportation The growing need for systems thinking 13

14 Needed Capabilities Solution Architecture Concepts and Specifications Standards Verification Performance Traceability Trade Studies Reviews Constraints MOEs COIs Interfaces Adapted from Vitech Corp. source Architecture Validation Risks Decisions Change Management Complexity in relationships is often hidden. Inconsistencies result in problems. 13 February 2018 Public transportation The growing need for systems thinking 14

15 Systems thinking What is it? What does it really mean? 13 February 2018 Public transportation The growing need for systems thinking 15

16 Systems thinking Two definitions Systems thinking is a management discipline that concerns an understanding of a system by examining the linkages and interactions between the components that comprise the entirety of that defined system. The Institute for Systemic Leadership Systems thinking is a world-view that provides the appreciative and reflective practice based on the systems paradigm concepts, patterns, etc Professor Stephen Cook, Shoal Engineering 13 February 2018 Public transportation The growing need for systems thinking 16

17 Systems methodologies Systems Engineering Project Management Asset Management Soft Systems Methodology User-Centred Design Strategic planning Holistic health practices Systems Dynamics Modelling Gestalt psychology and others 13 February 2018 Public transportation The growing need for systems thinking 17

18 Systems Engineering What is it? 13 February 2018 Public transportation The growing need for systems thinking 18

19 What is Systems Engineering? A transdisciplinary approach that applies to systems principles and concepts to enable the successful realization and use of engineered systems and whole-system solutions. INCOSE Fellows Focuses on defining customer needs and required functionality early in the development cycle, capturing requirements, then proceeding with design synthesis and system validation while considering the complete problem: Operations Cost & schedule Performance Training & support Test Manufacturing Disposal 13 February 2018 Public transportation The growing need for systems thinking 19

20 Key concept Lifecycle A mechanism for handling risk and change Large complex projects may take many years before they are operational?? Validation: Did we build the right system? Verification: Did we build the system right? 13 February 2018 Public transportation The growing need for systems thinking 20

21 Key concept Early-stage design Image courtesy New York City Transit 13 February 2018 Public transportation The growing need for systems thinking 21

22 Cost Savings vs. Capital Budget UK rail value-for-money study Whole-of-life, whole-of-system approach Savings in capital cost of 6-18% Reduced overspend of 17-30% 60% 40% Upper Savings Range vs. Phase Upper and Lower Overrun Avoidance vs. Phase 20% 0% Lower Savings Range vs. Phase Atkins 2011 Purpose Concept Development Delivery Operate Atkins Limited (for UK Department for Transport). Rail Value for Money Study: Whole System Programme Management Final Report, May February 2018 Public transportation The growing need for systems thinking 22

23 Related approaches How else do we design and manage complex systems? 13 February 2018 Public transportation The growing need for systems thinking 23

24 User-Centred Design A systems methodology The design is based upon an explicit understanding of users, tasks and environments. Users are involved throughout design and development. The design is driven and refined by user-centred evaluation. The process is iterative. The design addresses the whole user experience. The design team includes multidisciplinary skills and perspectives. 13 February 2018 Public transportation The growing need for systems thinking 24

25 Asset Management How do systems thinking & engineering relate? 13 February 2018 Public transportation The growing need for systems thinking 25

26 Scope of Asset Management SE the AM change mechanism Customers Legislation Investors Commercial Environment Organizational Strategic Plan Organization & People Strategy & Planning Asset Management Decision Making Lifecycle Delivery Risk & Review Lifecycle Delivery - Technical Standards & Legislation - Asset Creation & Acquisition - Systems Engineering - Configuration Management - Maintenance Delivery - Reliability engineering - Asset Operations - Resource Management - Shutdown & Outage response - Fault & Incident Response - Asset Decommissioning & Disposal Asset Information Copyright 2014 Institute of Asset Management ( 13 February 2018 Public transportation The growing need for systems thinking 26

27 SE fit in an Enterprise AM context Enterprise Systems Engineering Project Systems Engineering 13 February 2018 Public transportation The growing need for systems thinking 27

28 Systems thinking Another view Systems thinking is a discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static snapshots. Peter Senge, MIT 13 February 2018 Public transportation The growing need for systems thinking 28

29 Public Transportation The Growing Need for Systems Thinking Victorian Transport Working Group 13 February February 2018 Public transportation The growing need for systems thinking 29

30 13 February 2018 Public transportation The growing need for systems thinking 30