DAFTAR PUSTAKA. Bhattacherjee, A Understanding Information Systems Continuance: An Expectation-Confirmation Mode.MIS Quarterly, 23(3),
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1 DAFTAR PUSTAKA Ajzen, I.dan Madden, T.J Prediction of Goal-Directed Behavior: Attitudes, Intentions, And Perceived Behavioral Control.Journal of Experimental Social Phsycology, 22, Anderson, R.E. dan Srinivasan, S.S E-satisfaction and E-loyalty: A Contingency Framework. Psychology and Marketing, 20(2), Atchariyachanvanich, K., Okada, H., dan Sonehara, N What Keeps Online Customers Repurchasing through the Internet?. ACM SIGecom Exchanges, 6(2), Bhattacherjee, A Understanding Information Systems Continuance: An Expectation-Confirmation Mode.MIS Quarterly, 23(3), Brown, I. dan Jayakody, R B2C e-commerce Success: a Test and Validation of a Revised Conceptual Model. The Electronic Journal Information Systems Evaluation, 11(3), Castaneda, J.A., Rodriguez, M. A. dan Luque, T Attitudes Hierarchy of Effects in Online User Behavior. Online Information Review, 33(1), Celuch, K., Goodwin, S. dan Taylor, S Understanding Small Scale Industrial User Internet Purchase and Information Management Intentions: A Test of Two Attitude Models. Industrial Marketing Management, 36(1), Chang, H.H. dan Wang, H The Moderating Effect of Customer Perceived Value on Online Shopping Behavior. Online Information Review, 35(3), Chen, Y-Y., Huang, H-L., Hsu, Y-C., Tseng, H-C., Lee, Y-C Confirmation of Expectations and Satisfaction with the Internet Shopping: The Role of Internet Self-efficacy. Computer and Information Science, 3(3), Cyr, D., Hassanein, K., Head, M. dan Ivanov, A The Role of Social Presence in Establishing Loyalty in e-service Environments, Interacting with Computers 19 (1), Cyr, D Modeling Web Site Design Across Cultures: Relationships To Trust, Satisfaction, and E-Loyalty. Journal of Management Information Systems, 24(4),
2 63 Davis, F.D Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology. MIS Quarterly, 13(3), Davis, F.D., Bagozzi, R.P. dan Warshaw, P.R User Acceptance of Computer Technology: A Comparison of Two Theoretical Models.Management Sciences, 35(8), DeLone, W.H., dan McLean, E.R Information Systems Success: The Quest For The Dependent Variable.Information Systems Research, 3(1), DeLone, W.H., dan McLean, E.R The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), Enrique, B.A., Carla, R.M., Joaquin, A.M. And Silvia, S.B Influence Of Online Shopping Information Dependency And Innovativeness On Internet Shopping Adoption.Online Information Review, 32(5), Flavian, C. dan Guinaliu, M Consumer Trust, Perceived Security And Privacy Policy: Three Basic Elements of Loyalty to a Web Site. Industrial Management & Data Systems, 106(5), Gefen, D., Karahanna, E. dan Straub, D.W Trust and TAM in online shopping: an integrated model. MIS Quarterly, 27(1), Ghalandari, K The Effect of Service Quality on Customer Perceived Value and Customer Satisfaction as Factors Influencing Creation of Word of Mouth Communications in Iran. Journal of Basic and Applied Scientific Research, 3(4), Ghozali, Imam, Structural Equation Modeling, Metode Alternatif dengan Partial Least Square. Semarang, Indonesia: Badan Penerbit Universitas Diponegoro,. Guo, X., Ling, K.C., and Liu, M Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China. Asian Social Science, 8 (13). Hair, J.F., Anderson, R.L. dan Tatham, W.C Multivariate Data Analysis with Reading, Prentice-Hall, Upper Saddle River, NJ. Hong, S.J., Thong, J.Y.L. dan Tam,K.Y Understanding Continued Information Technology Usage Behavior: A Comparison of Three Models In The Context Of Mobile Internet.Decision Support Systems, 42(3),
3 64 Jogiyanto, H.M Metodologi Penelitian Bisnis: Salah Kaprah dan Pengalaman-pengalaman. Yogyakarta, Indonesia: BPFE UGM. Jogiyanto, H.M Sistem Informasi Keperilakuan. Yogyakarta, Indonesia: Andi. Jogiyanto, H.M Metodologi Penelitian Sistem Informasi. Yogyakarta, Indonesia: Andi. Khalifa, M. dan Limayem, M Drivers of internet shopping. Communications of the ACM, 46(12), Lee, G.G.dan Lin, H.F Customer Perceptions of E-Service Quality in Online Shopping. International Journal of Retail and Distribution Management, 33(2), Lien, C-H., Wen, M-J. dan Wu, C-C Investigating the Relationships among E-Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions in Taiwanese Online Shopping. Asia Pacific Management Review, 16(3), Liao, C., Palvia, P. dan Chen, J.L Information Technology Adoption Behavior Life Cycle: Toward A Technology Continuance Theory. International Journal of Information Management, 29, Lin, G.T.R dan Sun, C-C Factors Influencing Satisfaction and Loyalty In Online Shopping: An Integrated Model. Online Information Review, 33(3), Liu, X., He, M., Gao, F., dan Xie, P An Empirical Study of Online Shopping Customer Satisfaction In China: A Holistic Perspective. International Journal of Retail & Distribution Management, 36(11), Oliver, R.L A Cognitive Model of The Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4), Overby, J.W. dan Lee, E.J The Effects of Utilitarian And Hedonic Online Shopping Value on Consumer Preference and Intentions. Journal of Business Research, 59(10), Palmer, J., Bailey, J. P., dan Faraj, S The Role of Intermediaries In The Development of Trust on the Www: The Use and Prominence of Trusted Third Parties and Privacy Statements. Journal of Computer Mediated Communication, 5(3).
4 65 Rowley, J An Analysis of The E-Service Literature: Towards A Research Agenda.Internet Research, 16(3), Santos, J E-Service Quality: A Model of Virtual Service Quality Dimensions. Managing Service Quality, 13(3), Shih, H.P An Empirical Study on Predicting User Acceptance of E- Shopping On The Web. Information & Management, 40(3), Rowley, J Retailing and Shopping on The Internet. International Journal of Retail & Distribution Management, 24(3), Su, K-W., Hsu, M-H., dan Wang, J-W Exploring the Online Shopping, the Role of Prior experience. International Multiconferece of Engineers and Computer Scientist. 11. Teo, T.S.H To Buy or Not to Buy Online: Adopters and Non-Adopters of Online Shopping in Singapore. Behaviour & Information Technology, 25(6), Terblanche, N.S. dan Boshoff, C Quality, Value, Satisfaction and Loyalty Amongst Race Groups: A Study of Customers in the South African Fast Food Industry. South African Journal of Business Management, 41(1), 1-9. Warden, C.A., Wu, W.Y. dan Tsai, D Online Shopping Interface Components: Relative Importance as Peripheral and Central Cues. Cyberpsychology and Behavior, 9(3), Wen, C., Prybutok, V.R. dan Xu, C An Integrated Model for Customer Online Repurchase Intention. Journal of Computer Information System, 52(1), Wolfinbargerhe, M. dan Gilly Mary, C EtailQ: Dimensionalizing, Measuring and Predicting Etail Quality. Journal of Retailing, 79(3), Wu, L.L. dan Lin, J.Y The Quality of Consumers Decision-Making in the Environment of E-Commerce. Psychology and Marketing, 23(4), Yang, Z. dan Jun, M Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspective. Journal of Business Strategies, 19(1), Yang, Z. dan Petreson, R.T Customer Perceived Value, Satisfaction, and Loyalty: The Role of Switching Costs. Psychology & Marketing, 21(10),
5 66 Yu, C.M., Wu, L.Y., Chiao, Y.C. dan Tai, H.S Perceived Quality, Customer Satisfaction, and Customer Loyalty: The Case of Lexus in Taiwan. Total Quality Management & Business Excellence, 16(6), Zeithaml, V.A., Berry, L.L. dan Parasuraman, A The Behavioral Consequences of Service Quality. Journal of Marketing, 60(2), Zeithaml, V.A., Parasuraman, A.dan Malhotra, A Service Quality Delivery through WebSites: A Critical Review of Extant Knowledge. Journal of the Academy of Marketing Science, 30(4),
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