NG02: NFC on Campus: Using Smart Phones as Campus Credentials

Transcription

1 NG02: NFC on Campus: Using Smart Phones as Campus Credentials Jeremy Earles Ingersoll Rand Security Technologies April 10, :00am 11:00am Welcome Josh Palmerio Customer Service Manager University Card Systems, Wildcard 5 years Customer Service Manager Assists director in managing NFC pilot among other new technologies and implementations Works directly with students to ensure excellence in cardholder experience First line of communication for students and parents who have questions or concerns 1

2 Agenda Market Research & Overall Needs The NFC Vision NFC Solution Overview How it Works Pilot Overview & Key Findings End User Discussion 2013 Ingersoll Rand Credential Migration Over Time 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Keys Barcodes, Pin/Push Buttons Mag Stripe Cards Prox Cards, Fobs, Tokens SMART Cards Five Years Ago Today Five Years From Now Dramatic shift: Mechanical to electronic Smart credentials increasing at a higher rate than others Virtual credentials expected to accelerate migration. * Based on results from over 1,000 interviews with key influencers at US Colleges & Universities 2

3 Higher Education Survey: Problems with Keys* The three biggest problems experienced with keys resulted from user error/carelessness. * Based on results from over 1,000 interviews with key influencers at US Colleges & Universities Higher Education Survey: Problems with Keys* Issues addressed with NFC solution The three biggest problems experienced with keys resulted from user error/carelessness. * Based on results from over 1,000 interviews with key influencers at US Colleges & Universities 3

4 Higher Education Survey: Problems with Access Cards* Fewer cards than keys were lost/stolen or not returned, however more were damaged/ broken. * Based on results from over 1,000 interviews with key influencers at US Colleges & Universities Higher Education Survey: Problems with Access Cards* Issues addressed with NFC solution Fewer cards than keys were lost/stolen or not returned, however more were damaged/ broken. * Based on results from over 1,000 interviews with key influencers at US Colleges & Universities 4

5 NFC Vision: Addressing Needs in the Market Security Convenience NFC Enables Both 2013 Ingersoll Rand Mobile Consolidation Trend 2013 Ingersoll Rand 5

6 The NFC Revolution is Underway NFC is reaching mobile subscribers NFC-Enabled Device Shipments (Millions) 500 There s no turning back now Source: ABI Research NFC Industry Trends & Growth Drivers Expected 46% of all mobile phones will be NFC enabled by MarketResearch NFC-based mobile transactions are expected to reach nearly $50 billion worldwide by Juniper Research By 2015 NFC technology will be the most-used solution for mobile payment -Frost & Sullivan 6

7 The Technology The NFC industry is standardizing on MIFARE platform, the same technology in open architecture smart access control industry. Any proprietary smart card readers will need replaced to use NFC, though any ISO open architecture readers, past and current, are NFC ready Ingersoll Rand How it works: What parts do you need? Smart Phone App Secure Element Credential (MobileKey) 7

8 How an aptiqmobile Key is Born Request Create Enter PIN/Verify Send Mobile Key Mobile Access Project: Achieving the Vision Physical Access Use your phone as your key! Laundry Vending Machines Bookstores College meal programs Additional Application Possibilities 8

9 Implementations to Date Goals, installations, & use cases First & largest real-life higher-education application test Test the real-world convenience & usage Understand unmet needs of students & staff 2013 Ingersoll Rand Overview of Pilot Programs Used iphones exclusively Popularity over 50% share on campus Standardization within the trials Protective phone cases with secure element built-in aptiqmobile app downloaded from app store 2012 Ingersoll Rand 9

10 University of San Francisco NFC Details Phase 1 - Access Control & Laundry - 12 main doors, 3 elevators w/ floor control Phase 2 - Explore alternate student demographics & feedback - Executive MBA graduate students at branch campus 2013 Ingersoll Rand Villanova University NFC Details Phase 1-30 Students & 12 Staff Participated - 6 dorms, office, etc. - November 2011 April 2012 Phase 2 - Over 100 students and staff - 2 major residence halls with 80 AD Locks 4 people per room, 201 residents - Ecosystem expanded substantially Vending, Point of Sale, Laundry, Access Control - August Present 10

11 Villanova University Mobile Access Video Innovative Technology Benefits More Convenience Digging for credential vs. phone already in your hand Greater Security Control Less likely to lose your phone Always within arms reach Passcode option (lost credential can be used by anyone) Reduced administrative costs Reduces credential inventories, printing time, & labor Issue credentials remotely and on any schedule 11

12 Key Findings -Phase 1 USF and Villanova Survey Data 91% of students said ease of use or convenience was the best part of aptiqmobile Over 70% preferred using their phone to enter buildings over their OneCard. 100% of students surveyed would be interested in owning NFC technology built into their phone 2013 Ingersoll Rand Overwhelming Student Benefit: Most common student quote: I sometimes forget my keys, my ID, my wallet but I NEVERforget my phone 12

13 Key Findings -Phase 2 USF and Villanova Survey Data Most Liked (%) 80% Convenient/always have phone 39% Backup for Wildcard 33% Easy to use 8% Less likely to lose 5% Faster 3% Innovative technology 3% Nothing Least Liked (%) 62% Case (total) In general (23%) Size (21%) Sturdiness (21%) Can t personalize (10%) 26% App needed to use 18% Slower 15% Limited # places to use 13% Less easy to charge 10% Not reliable 5% Concerned whether reliable 5% Less convenient in general 13% All other Convenience was the biggest benefit for using a phone for access. The biggest drawback was the case used to simulate the NFC technology. Relative Importance of Convenience How important is convenience relative to security? Security 40% Convenience 60% In general, convenience is the driving student benefit for using a phone for AC. 13

14 Relative Importance of Benefits Faster 15 Less Likely to Lose/Break 14 Innovative Technology 11 More Convenient/Easy to Use 43 Reduces Environmental Waste 5 More Secure 6 Easy to Replace 6 Convenience a significant leader. Security becomes less important (to students) when asked this way. Additional Applications For which of the following applications would you like to be able to use your phone? Laundry Cafeteria/Food Shops Vending Machines Sports Events Entrance Printers/Copiers Bookstore Other Paid Events Entrance Visitor Identification Off Campus Retail Computer Access Parking Shuttle/Transportation 30% 23% 93% 90% 88% 80% 75% 73% 60% 53% 45% 45% Applications for daily-use, on-campus activities were most desired. 14

15 End User s Perspective QUESTIONS? VISIT INGERSOLLRAND BOOTH #20029 TO LEARN MORE 15

16 Thank You Jeremy Earles Product Marketing Manager, Readers & Credentials Ingersoll Rand Security Technologies N. Pennsylvania Carmel, IN Josh Palmerio Customer Service Manager University Card Systems, Wildcard Villanova University, 800 Lancaster Avenue, Dougherty Hall, Villanova PA