Saraswat Co-operative Bank Ltd. Digital Banking Department. Frequently Asked Questions (FAQs) on Bharat QR. Version 1.0

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1 Saraswat Co-operative Bank Ltd Digital Banking Department Frequently Asked Questions (FAQs) on Bharat QR Version P a g e

2 Frequently Asked Questions (FAQs) 1. What is QR code? QR code is the digital form of barcode inscribed with details about a product or a company. It can be used to seek information, learn about something or pay for items bought by scanning the QR code via camera sensor. 2. What is Bharat QR? Bharat QR is a QR based payment solution which represents a new channel of initiating and accepting payments between buyers and sellers (or consumers and merchants) using the mobile phone. This solution has been jointly set up by NPCI, Visa and MasterCard which is capable of digitizing a payment transaction between consumers and merchants by setting up an ecosystem where a Quick Response (QR) code is used as the form factor to represent the payee (merchant) for accepting payments. These QR Codes are deployed at merchant locations for customer-initiated retail transactions and allows the customer to be in control of initiating & authenticating the payment to merchant without providing the merchant any of his/her credentials. 3. How Bharat QR works? Bharat QR works as an alternate channel of payment, where cardholder has to download our Saraswat Bank s Bharat QR enabled mobile app (GOMO) & scan the Bharat QR code at Merchant store, select cards to make payment. Once the payment is successful both cardholder and merchant receive notification in mobile application for successful transaction. 4. How is Bharat QR different from a POS transaction? Bharat QR transactions is different from POS transactions. Since in POS transaction, POS terminal is required whereas, QR code is required for doing payment in Bharat QR mode of payment. Also, in case of Bharat QR transaction, the mobile phone is used to scan the QR Code placed at the merchant outlet and make the payment using the Rupay Card linked to the mobile application. 5. Where can I use Bharat QR to make purchase? Just look for the Bharat QR code mark (displayed by the merchant at his location in case of static QR / on merchants App in case of dynamic QR) wherever you wish to pay. 6. How is Bharat QR code different from other QR code in market? 2 P a g e

3 In comparison to other QR codes in market, Bharat QR code has lots of additional data elements like merchant name, address and Merchant Bank information. Bharat QR code is much more widely acceptable and secure than other QR codes. In Bharat QR code, Cardholder of Rupay, Visa, MasterCard and Amex can scan Bharat QR code for payment, which is not possible in other QR code solution. 7. Are Bharat QR and BHIM QR same? BHIM is both P2P and P2M and each QR based transactions are dynamic with provision of transaction id for each payment. BHIM transactions are generated from UPI applications, whereas Bharat QR is P2M and payment is done via cards i.e. Debit card/credit Card/ Pre-paid Card. 8. How can I use Bharat QR? To use Bharat QR, the customer must possess a Rupay debit card of our Bank and must be registered for Mobile Banking. Once he is registered for Mobile Banking, he shall follow the following steps after logging in: On the home screen, go to Bharat QR option. There are two options available ie Scan to Pay & Transaction History. Click on Scan to Pay. A screen appears wherein the user needs to scan the merchant QR Once the QR is detected by the application, the customer needs to select his Rupay Debit card attached to his customer, and the details such as Recipient, Location, Amount are auto fetched. The customer shall enter some particulars in the narration and click on Proceed. The customer then needs to enter the 4-digit ATM pin and the transaction is successful. If you are already having your GOMO Mobile Banking application, you need to update your application from Google Playstore or Apple Appstore and follow the above-mentioned steps. 9. Can I use my VISA debit card for payments through Bharat QR? No, you can only use your Rupay Debit cards for payments through Bharat QR. 10. What do I need to make payment through Bharat QR? Following are the basic requirements to make payments through Bharat QR: Smartphone with active data connection Registered user on Saraswat Mobile Banking (GOMO) application Active and valid Rupay Debit card Sufficient Balance in the account 3 P a g e

4 11. I have a Rupay debit card but I am not using Saraswat Bank s Mobile Banking (GOMO) application. Will I be able to use Bharat QR? No, you need to register yourself on our Bank s GOMO Mobile Banking application and only then you can use Bharat QR. 12. I have a Rupay Debit card of Saraswat Bank as well as some other Bank. Can I add other Bank s Rupay debit card too on Saraswat Bank s mobile Banking (GOMO application similar to the facility of BHIM? No, you can only add Saraswat Banks Rupay debit card for Bharat QR. 13. Can I link multiple Rupay debit cards of our Bank on the Mobile Banking application? Yes, you can link multiple Rupay debit cards attached to your customer in the application and at the time of payment you can select one card for payment to be executed through Bharat QR. 14. Where can I use Bharat QR? Wherever you see Bharat QR or displayed at a Retail Outlet; you can pay via Saraswat Mobile Banking Bharat QR option Websites of Utility merchants like Tatasky, Idea Mobile, Mahanagar Gas, MTNL etc. also accept payments via Bharat QR, and you can make payments to them as well 15. How will the customer be informed/notified about the successful transaction? Customer will receive notification through SMS, confirming that the transaction has been performed successfully. 16. How many transactions can I view in the Transaction History? You can view last 7 days transactions done through your Rupay Debit card. 17. Is Bharat QR a secure mode of payments? Yes, all payments made through are authenticated first with your secure login pin and then followed by the ATM pin at the time of payment on your device, making it a very secure mode of payment. 18. Are there any charges applicable for using Bharat QR Code payments? No, there are no charges levied by Saraswat Bank for using Bharat QR payment option under mobile banking application. 4 P a g e

5 19. What happens if I entered wrong debit pin while doing Bharat QR payment? If you enter wrong pin the mobile application will not allow you to proceed further. And you have to re-enter the correct PIN. 20. What will happen to my funds, if the transaction fails and the merchant does not receive a confirmation for payment? In case your account is debited but the merchant has not received the payment, the money will be refunded back to your account within 24 hours. Sometimes, this takes longer than intended. In this case, you can go to Transaction history, select the date respectively and click on Report Issue wherein you can inform the reason of your transaction failure. 21. What are Daily limits set for the payment made through Bharat QR? The POS limit of the Rupay Debit card shall be utilised to do Bharat QR transactions. 22. How can I access my old transactions? Each and every transaction will reflect on your bank account statement and you can also view the past transactions in the 'Transaction History' section for last 7 days. 23. If I use card on POS terminal first then how much amount I can use through Bharat QR? Bank offers total transaction limit for POS / ECOM is Rs.50000/- per day per Rupay Debit card. For example, if you use Rs.10000/- on POS terminal then remaining Rs.40000/- you can use for Bharat QR transaction. 24. Is there any per transaction limit? No. There is no per transaction limit. 25. Do I need any specific QR code scanner to be installed in my smartphone to scan the code? No, the camera of the smartphone itself will scan the code and the transaction will be completed. No separate scanner is required. 5 P a g e