Business Welcome Kit. Welcome to TOUCHBASE. Reliable Connections, Increased Savings and Unsurpassed Customer Care

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1 Welcome to TOUCHBASE Business Welcome Kit Reliable Connections, Increased Savings and Unsurpassed Customer Care Valuable information on your new telephone service. Questions? Just give us a call at

2 WELCOME Welcome to TOUCHBASE! Thank you for selecting us as your local service provider. Your order will be completed within the next 7 to 0 business days. This welcome package includes important information to help you get started: Frequently asked questions, how to read your bill, how to get in touch with Customer Care and more. Who We Are TOUCHBASE is a full service telecommunications company offering local and long distance services to business and residential customers. We are dedicated to caring for all your communications needs by offering a range of innovative services in multiple states. What We Do TOUCHBASE empowers our customers by providing a comprehensive suite of local and long distance services including: Local phone service Full range of call features such as Caller ID, Call Forwarding and Voic Analog, digital and T- lines. Data and Internet services Unlimited calling plans Long distance phone service and toll-free services DSL Service More new products and services to come Quick Start Guide Important Information You Must Read First! Your first bill will include a pro-rating charge Just like your previous telephone service provider, TOUCHBASE bills monthly (recurring) service charges one month in advance. Your first invoice will include charges for the month in which service was activated and for charges for the following month in advance. Go paperless..save a tree (and it s free)! TOUCHBASE online billing is the convenient, secure and free way to view and pay bills. You also help conserve one of the earth s most valuable resources by switching to paperless statements. TOUCHBASE will make a donation to plant a tree when you sign-up for online billing. To sign-up, go to: See page 4 for more information. How do I cancel my previous long distance provider? TOUCHBASE will handle the cancellation of your previous local telephone service. However, if your long distance service is also being switched to TOUCHBASE, you will need to contact your previous long distance provider to cancel existing service. Unfortunately, FCC regulations prohibit TOUCHBASE from acting on your behalf. Otherwise, your previous long distance provider may continue to bill you for monthly recurring fees. The TOUCHBASE Advantage Savings Reliability Unequaled Customer Care One, easy-to-read monthly invoice Learn how to read your invoice Review the sample invoice on page 8 to see exactly how your charges will be displayed. Explanations are also included. Check our website for the latest information on products and services. Sincerely, Your Customer Care Team

3 Kit Content Billing FAQS Quick Start Guide...P. Billing FAQs...P.3 Online Billing Service...P.4 Additional Services...P.5 Audio Conferencing Service...P.7. This is my first TOUCHBASE bill. Why is there partial month activity on my first invoice? As with your previous telephone service provider, TOUCHBASE bills monthly (recurring) service charges one month in advance. Your first invoice from TOUCHBASE includes charges for the month in which service was activated as well as for charges for the following month in advance. 2. What is the FCC Line Charge? The FCC line charge is an FCC regulated fee that you pay to your phone company to connect you to the telephone network. 3. What is a PICC Charge? The Presubscribed Interexchange Carrier Charge (PICC) is a fee that long distance companies pay local telephone companies to help them recover part of the costs of providing the local loop. This fee applies to businesses with multiple lines only. How To Read Your Invoice...P.8 Popular Calling Features...P.0 4. How do I add additional services and features to my account? Just call TOUCHBASE Customer Care at and someone will be glad to assist you. Our knowledgeable representatives can help you select the features that meet your needs. Inside Wiring Terms & Conditions...P.2 Customer Rights...P.5 Business Calling Solutions...P.7 5. Is there any way to save even more money with TOUCHBASE? Yes. Refer a friend to TOUCHBASE. For each new customer that you refer, we will credit your account and the new customer s account $0.00 each. We also offer term contracts at discount rates. To learn more, call How do I cancel my previous long distance provider? Unfortunately, it is the customer s responsibility to contact their previous long distance provider to cancel existing service after confirming that service has been moved to TOUCHBASE. Otherwise, your previous long distance provider may continue to bill you for monthly recurring charges. NOTE: We recommend that you look through this Welcome Kit and keep it handy for future reference. If you have any questions or you would like to make any changes your account, please call

4 Online Billing Service Additional Services Go Paperless Save a Tree Online billing is not only easy, convenient, secure and FREE but when you sign-up, TOUCHBASE will make a donation to The Arbor Day Foundation to plant a tree in a National Forest damaged by fire. This initiative is part of our commitment to paper reduction and use of recyclable paper to save trees and protect our environment. Several Benefits of Online Billing Easy, convenient, secure and FREE Eliminates the paper, stamps and hassle of mailing paper checks View account details, payment history and pay bills when you want Paperless bills protect the environment and save millions of trees each year To sign-up to view and pay your bills online, go to: and click My Account About The Arbor Day Foundation The Arbor Day Foundation is a nonprofit, environmental education organization of nearly one million members with a mission to inspire people to plant, nurture and celebrate trees. Message Plus Business Voic IF YOU HAVE NOT SIGNED-UP FOR OUR NEW VOIC SERVICE, NOW IS THE PERFECT TIME! Introducing a powerful new voic service for your business. Let Message Plus start taking a message for you. Message Plus will answer your calls and take a message that you can retrieve anytime from any phone or your PC. With our new state-of-the-art business voic service, you are never out of reach no matter where you are. And, you have a toll free number to access voic while out of the office. Our business voic service is intuitive with easy to understand voice prompts for retrieving messages and managing flexible voic greetings. Who Benefits from Message Plus Voic ? The ideal service for managers, executives, salespeople, traveling employees, telecommuters, and mobile workers. Easily manage messages, increase productivity and your customers satisfaction. To Sign-Up, Call Thank you for helping to conserve paper and to replenish one of the earth s most valuable resources. Inside Wiring Maintenance Plan SIGN-UP NOW AND GET A MONEY SAVING OFFER! Now there is a simple way to be protected from costly repairs on inside wiring and jacks. Signup for TOUCHBASE s new Inside Wiring Maintenance Plan and get our hassle-free protection. So when things happen, you ll be prepared. Why Enroll Now in Our Inside Wiring Maintenance Plan? We will waive the $5.00 per phone line activation fee Get low cost coverage. Protect your business from high repair costs If you are interested in signing-up for the inside wiring maintenance plan online, go to select Products & Services tab and click Inside Wiring Maintenance Plan. Follow the instructions. Or, call Customer Care at:

5 Additional Services (continued) Audio Conferencing Service High-speed DSL Service ARE YOU STILL WAITING FOR YOUR DIAL-UP SERVICE TO CONNECT? Introducing DSL Service from TOUCHBASE. With TOUCHBASE DSL, your high speed Internet connection is ready when you are. An alwayson connection provides super fast downloads for accessing and sharing information. Download large files, photos and view streaming video without interruption. Surf the net faster than ever before. Get high-speed connectivity now. Enjoy the speed and increased productivity that only DSL can provide! How Do I Sign-Up for DSL? Call to ask about the latest equipment and/or rebate offers and to sign-up. Our knowledgeable representatives are ready to qualify you for DSL. With TOUCHBASE, you get one provider, one bill and one number to call for Customer Care. Now, you can have the convenience of reservationless conference calling for a lot less. Do you need to make a planned or unplanned conference call? Put together a quick meeting with several people to plan or approve your recommendations? Finalize a sales proposal? Our reservationless audio conferencing service lets you place a conference call when you want for as little as 0.9 cents per minute per participant. Several Benefits of TOUCHBASE Audio Conferencing Service Place Toll-Free Conference Calls for As Low As 0.9 cents a Minute per Participant No setup fees No hidden fees No contracts Toll-free access 24/7 Always on conferencing (available when you need it) Reservationless Meet-Me Audio conference calling (fast and easy) All on your existing TOUCHBASE bill Rates: save money vs. other service conferencing providers It s that simple. Call us today: We make it easy to host conference calls anytime, anywhere. TOUCHBASE Audio Conferencing service includes many convenient features to meet your needs at low per minute rates: Features: Included in the TOUCHBASE Audio Conferencing Service Low per minute or per month rates High Quality Connections Toll-free Access Always-On Conferencing Private Host & Guest Codes Conference ID 24/7 Customer Service Fast, Easy Sign-up One Bill Usage Monitoring Tools 6 7

6 How To Read Your Invoice How To Read Your Invoice PO Box 784 Neptune NJ Address Service Requested SAMPLE SAMPLE CUSTOMER 5 SAMPLE DRIVE SAMPLETOWN, NJ Account Number Invoice Number Invoice Date Account Summary Balance Due Information Previous Balance Payment Received Adjustments Balance Forward Current Charges Monthly Charges Other Charges and Credits Usage Charges Finance Charges Taxes Other Fees and Charges Total Current Charges TOTAL AMOUNT DUE Remittance Section Account Number: Invoice Number: Invoice Date: September 02, 200 Amount Due: $ Payment Due Date: September 23, 200 Amount Paid: $ Current payments received after September 23, 2008 will be subject to finance charges. Please make checks payable to: TOUCHBASE Please detach and return above portion with your payment September 02, 200 $30.89 $0.00 $0.00 $30.89 $65.7 $0.00 $32.53 $.96 $0.87 $25.33 $35.86 $ TOUCHBASE PO BOX Newark NJ Important Messages (sample only) This is a sample bill message. As a valued TOUCHBASE customer, you are eligible for a great deal. You can get up to 3 months of free phone service by signing a term agreement for one, two or three years: Get up to 3 months of service for free* Lock-in great rates without having to worry about price increases Make expenses easier to track To take advantage of this special offer, please read and complete the enclosed insert, select the term agreement that fits your needs, and fax or mail the agreement to Spectrotel. Any questions, just call Customer Care at: * This offer is subject to the terms and conditions included on the term agreement This is a sample bill message This is a sample bill message Get a $5.00 credit when you switch to paperless billing. Paperless statements are easy, secure and FREE. And now, you can pay your bill online from your checking account or by credit card. View and pay your TOUCHBASE bill online 24 hours, a day 7 days a week. No waiting, no messy paperwork, no checks or stamps. No wonder so many customers love online billing. Help the environment and get a $5.00 bill credit. Account Number: Invoice Number: Invoice Date: September 02, 200 Monthly Service From To Quantity Monthly Rate (Each) Amount Voice Services Business Line-Additional B 09/0/200 09/30/200 $8.00 $8.00 Business Line-Main B 09/0/200 09/30/200 $.49 $.49 Advantage Unlimited Local B 09/0/200 09/30/200 $4.45 $4.45 Call Waiting 09/0/200 09/30/200 $5.25 $5.25 Caller ID w/name 09/0/200 09/30/200 $6.65 $6.65 Touch Tone B 09/0/200 09/30/200 2 $.98 $3.96 Account Maintenance 08/0/200 08/3/200 $.25 $.25 LCF Line Charge - Business B 09/0/200 09/30/200 2 $0.35 $0.70 FCC Line Charge B 09/0/200 09/30/200 2 $6.7 $3.42 Total Voice Services $65.7 Total Monthly Service $65.7 (B) Indicates Basic Local Service. These services are state-regulated charges for local telephone service, dial tone line, associated services and installation. Failure to pay basic local services may result in suspension or disconnection of your local telephone service. Usage Summary Time of Day Calls Minutes Amount NJ Value Plan 34 Local 95 All $.7 5 Regional 5 All $2.50 Total NJ Value Plan $4.2 SuperSaver Long Distance Intrastate All 6 0 $0.77 Interstate All 3 50 $27.55 Total SuperSaver Long Distance $28.32 Total Usage Taxes, Other Fees and Charges Taxes Federal State Total Taxes Other Fees and Charges Emergency 9 Fee Federal Universal Service Fund Presubscribed Interexchange Carrier Charge (PICC) Regulatory Administrative Fee (RAF) Carrier Cost Recovery (CCRS) Total Other Fees and Charges Active Service Numbers Voice Services (23) (23) Service Plan Advantage Unlimited Local - NJ NJ Value Plan $32.53 $2.42 $8.45 $0.87 $.80 $7.05 $8.62 $4.86 $3.00 $25.33 To sign-up, go to: Questions? Please call us at: Refer to this general account information when corresponding with TOUCHBASE regarding your bill. This is the total outstanding balance after payments, credits and adjustments have been applied to your previous bill. The Total Amount Due equals Total Current Charges plus any remaining charges from your previous bill. This section includes totals for your local, regional and/or long distance calls. It also includes monthly recurring charges, PICC charges, one-time charges, any finance charge for past due balances and applicable taxes and surcharges. Monthly bill message. This is a detailed summary of monthly recurring charges including billing date, the quantity of items, the pro-rated amount (where applicable), the monthly recurring rate and the total charges per item (monthly rate x quantity of items). This section summarizes all calls (usage) made during the current billing cycle. Local and Regional usage indicates the time of day the calls were made, the number of calls, the total minutes billed and the total charges. Long Distance usage summary includes total number of calls, total minutes billed and total long distance charges. This section details taxes, surcharges and other fees. Active Service numbers are all of your telephone numbers serviced by TOUCHBASE on this account. TOUCHBASE continues to enhance your bill display so you can expect to see improvements from time to time. TOUCHBASE continues to enhance your bill display so you can expect to see improvements from time to time. 8 9

7 Popular Calling Features Popular Calling Features Three Way Calling Caller ID with Name Call Forwarding Three Way Calling Three Way Calling lets you add a third person to your conversation on either a local or long distance call. To add a third person to an ordinary call To put the first call on hold, press and quickly release the hookswitch/flash Listen for three tones followed by dial-tone. Dial the number of the person you are adding to the call. You can talk with this person without immediately including the first call. (If the line is busy or there is no answer, press and quickly release the hookswitch/flash twice to return to the person on hold). To bring the first call back on the line, press and quickly release the hookswitch/flash. All three parties will be on the line. If either person hangs up, you can continue a two-way call or you can add a different \ third party. To Disconnect Either person you re talking to can leave the conversation by hanging up. You will still be connected to the remaining person. You can disconnect the second number you called by pressing the switch hook, the recall button, or the flash key. If you want, you can then call a new number. To end the call completely, just hang up. Please note: Caller ID with Name requires a display unit or display telephone, which must be purchased separately. The manufacturer will provide information on how to set up the display, its storage capacity, and information about how to retrieve, review and delete stored telephone numbers. When a call is coming from outside your Regional Calling Area, a special message appears on the display. See the manufacturer s instructions for information on display messages. Some older models of Caller ID equipment do not display all Caller ID information. Certain telephone numbers displayed by Caller ID cannot be called because they are not designed to accept incoming calls. One example is Wide Area Telephone Service (WATS) numbers. Call forwarding Call Forwarding lets you forward your incoming calls to any phone number you can dial directly. To use this feature 0 SEC. Lift handset and listen for dial-tone. Press *72 (rotary phone dial 72) and wait a moment for second dialtone. Dial the number to which your calls are to be forwarded. When the forwarding number is answered keep the connection for 0 seconds to establish call forwarding. To confirm that Call Forwarding is turned on To confirm Call Forwarding is on, press *72 (rotary phone dial 72). If it s on you ll hear a fast busy tone. If it s off, you ll hear a normal dial-tone. To turn off Call forwarding Lift handset and listen for dial-tone. Press *73 (rotary phone dial 73) When you hear two short beeps and then dial-tone. Call Forwarding is cancelled. Caller ID with Name When the phone rings, you see the number, or the name and number, of the person calling. If the line is busy or not answered, repeat steps -3. When you hear two short tones, Call Forwarding is in effect. To use this feature The unit will display either the number of the incoming call, or the number and the name of the calling party, as they appear in public directory listing records. Most units store this information, so, if a call comes in while you are out, you can see the name and number later. When you are on the phone, this feature shows you the number of the waiting call and the name of the calling party. To use this feature By dialing *67 (67 on rotary phones), you can prevent your number from being displayed. With many display units, you will see a Private or P message. See the manufacturer s instructions. Please note: You cannot answer a call when Call Forwarding is on. However, a short reminder tone will signal you that a call has been forwarded. If a forwarded call is completed, and it is a toll call, the customer will be charged for that call. 0

8 Inside Wiring Terms & Conditions Inside Wiring Terms & Conditions PLEASE NOTE: The Inside Wiring Maintenance Plan is not available in all areas. If you have questions, call TOUCHBASE (TOUCHBASE may be referred to as TOUCHBASE, or we or our ) offers an Inside Wiring Maintenance Plan (sometimes collectively referred to hereinafter as Wiring Maintenance Plan or Plan ) only to residential and business plain old telephone service ( POTS ) and Centrex local exchange telephone service customers (hereinafter referred to as Customers or you ). The Inside Wiring Maintenance Plan is optional. The following Terms and Conditions will govern the provision of the Plan IMPORTANT NOTE: Read these Terms and Conditions. Your agreement to these Terms and Conditions is indicated by your payment of the relevant charges on your bill Note: If your phone service is located in a multi-unit building (rented/leased facilities, dormitory, military housing, condominium, cooperative dwelling, nursing home or other group living facility) you should determine whether you or your landlord/manager is responsible for repairs to your telephone inside wiring prior to subscribing to this service DESCRIPTION OF INSIDE WIRING MAINTENANCE PLAN: damage or vandalism, deliberately or intentionally cut wire, excessive repair requests (as may be reasonably determined by TOUCHBASE); flood, earthquake, acts of war, fire, lightning or other acts of God affecting a large number of premises Repair or replacement of inside wiring or jacks that do not meet electrical codes or applicable standards and regulations as outlined in the National Electrical Code; the Electronic Industry Association Standards and Part 68 of the Federal Communications Commission rules For multi-unit dwellings, problems occurring in horizontal and/or riser cable or problems we are prevented from accessing, for example, by the owner of the property, by governmental or military authorities (i.e., the Customer lives on a military base), or by your landlord Repair or replacement of inside wiring or jacks rendered impossible due to lack of access to premises Repair or replacement of wiring or jacks in boats, boat docks or marinas The provision and installation of additional wiring and jacks at existing or new premises Restoration of your premises if you ask TOUCHBASE to replace concealed wire Repair or replacement of outside wiring (whether aerial or buried) connecting a detached structure on the same premises The Inside Wiring Maintenance plan is an optional plan that provides diagnosis and repair of inside wiring for a monthly fee. Under this plan, we will repair or replace the defective standard inside wiring at no cost to you Inside wiring is defined as wiring from the local telephone company demarcation point to the telephone jack at the customer premises. Unless specified otherwise, the term Inside Wire or Inside Wiring when used in these Terms and Conditions, shall include inside telephone wire and jacks Surface mounting is the standard for replaced wiring and jacks. Requests for replacement of concealed wire requiring extra work will be subject to time and material charges. Trouble isolation can often be accomplished through office testing facilities. We reserve the right to dispatch at our discretion to isolate service problems To request maintenance service you should call TOUCHBASE Customer Care at The following services are INCLUDED in the Inside Wiring Maintenance Plan: Diagnostic and repair of jacks and inside wiring (from the demarcation point) that is connected to the network and subsequently cease to function due to normal wear and tear or accidental damage Diagnostic and isolation of trouble caused by terminal equipment; namely phones, faxes, and modems The above services will be performed during normal business hours PLAN ELIGIBILITY: The Plan is only available to customers who subscribe to TOUCHBASE local voice service A customer that subscribes to the Inside Wiring Maintenance Plan for a location must do so for all the telephone lines at that location CUSTOMER S RESPONSIBILITY: You are responsible for re-establishing the connection to and reprogramming and testing of any telephone equipment or other CPE (Customer Premise Equipment) as required. Such equipment includes automatic dialers, fire and burglar alarms, meters, sensors, answering devices, and telephones TOUCHBASE will schedule an appointment with you. Customer must be available and must grant access to the demarcation point at the scheduled time. If you are not available or miss 2 consecutive appointments, TOUCHBASE reserves the right to charge for any additional dispatches or cancel the Inside Wiring Maintenance Plan You are responsible for timely payment of your telephone bill. Inside Wiring Maintenance dispatches will only be made if your account is current and is in good standing The following services are EXCLUDED from the Inside Wiring Maintenance Plan: Repair of complex inside wiring associated with multiple lines that use common equipment This includes telephone stations that are part of a key or PBX telephone systems and lines connected to coin telephones CHARGES, TAXES AND FEES: You agree to pay our current charges for the Wiring Maintenance Plan, as well as taxes and fees assessed against either you or TOUCHBASE on the charges and all late payment, interests or other fees as stated on your telephone bill. For current prices for services described in these Terms and Conditions, taxes and other applicable fees, check your telephone bill or call Customer Care at the number listed on your telephone bill. Repair or replacement of telephone sets or other telephone equipment at your premises Pre-existing conditions and problems with your inside wiring or telephone jacks Repair or replacement of inside wiring or jacks rendered necessary due to negligence, willful DATE OF EFFECTIVE COVERAGE: The Wiring Maintenance Plan goes into effect one month after sign up 2 3

9 Inside Wiring Terms & Conditions (cont.) Customer Rights CANCELLATION OF SERVICE: Minimum period of the Plan is year. The Inside Wiring Maintenance Plan cannot be cancelled less than 2 months after the start date (the minimum period). If service is discontinued within one year, there is a $35.00 early termination fee. TOUCHBASE will automatically bill a cancellation fee of $35.00 if the Inside Wiring Maintenance Plan is cancelled before the expiration of said 2-month period. After the 2-month minimum period, the Inside Wiring Maintenance Plan will continue to be provided under the same terms and conditions until modified or terminated by TOUCHBASE or terminated by you. Should you decide to cancel the Inside Wiring Maintenance Plan after the 2-month minimum period, no cancellation fee will apply. You must contact TOUCHBASE to terminate your coverage. Termination will take effect following verbal or written notice thereof. LIMITATION AND EXCLUSION OF LIABILITY: Under no circumstance will TOUCHBASE be liable for any indirect, incidental, special, exemplary or consequential damage, such as, but not limited to, loss of profits, data, or expected savings, even if TOUCHBASE was advised of the possibility thereof. TOUCHBASE s total liability arising out of or in connection with the Inside Wiring Maintenance Plan and your exclusive remedy is limited to the amount you paid for the Inside Wiring Maintenance Plan over the previous 2 months. CHANGES TO TERMS AND CONDITIONS: Charges for the plan are subject to change with 30 days notice. Notice may be in the form of a bill insert or other written notification. The payment of applicable charges by you or a request for services under the plan, after receiving such notice of change will be deemed agreed to by you to the changes in the charges, terms or conditions. TOUCHBASE reserves the right to charge additional fees and/or immediately terminate the Inside Wiring Maintenance Plan should TOUCHBASE determine that you are acting in an abusive manner, are not fulfilling your obligations under the Inside Wiring Maintenance Plan or are not paying the monthly fee when due. TOUCHBASE may terminate this agreement upon 30 days notice to you if Inside Wiring Service is or becomes uneconomical or if TOUCHBASE determines, at its sole discretion, that it no longer desires to offer Inside Wiring Service at your location. GENERAL PROVISIONS: In the event that any of the provisions of his Agreement shall be invalid or unenforceable, such invalidity or un-enforceability shall not invalidate or render unenforceable any other provision of this Agreement. This Agreement shall be construed as if it did not contain such invalid or unenforceable provision. We will not be liable for any delay or failure to perform our obligation. ENTIRETY OF AGREEMENT: NO REPRESENTATIVE OF TOUCHBASE HAS THE AUTHORITY TO MAKE ANY REPRESENTATION,PROMISE, GUARANTEE, OR WARRANTY TO YOU OTHER THAN THAT STATED IN WRITING IN THIS AGREEMENT. THIS AGREEMENT SUPERSEDES ANY PREVIOUS AGREEMENT WITH RESPECT TO THE PROVISION OF INSIDE WIRING MAINTENANCE SERVICE BY TOUCHBASE TO YOU. THIS AGREEMENT CONSTITUTES THE COMPLETE EXCLUSIVE AGREEMENT AND UNDERSTANDING BETWEEN TOUCHBASE. AND YOU CONCERNING THE PROVISION OF THE INSIDE WIRE MAINTENANCE PLAN. Description of the Bill The company (TOUCHBASE) is required to provide a bill (via mail or ) for telephone service every month. The bill separates the monthly charges into three general categories: Basic Monthly Service (Dial Tone Line charges, additional line features) Local and Regional Usage Long Distance Service Billing Errors If you think there is an error on your bill, call the business office at There is no charge for calls to the business office. Payment Requirements and Procedures We offer automatic monthly payments by both credit card and electronic funds transfer. In addition, we offer online billing payment options. If you would like to sign up for these options, please call our Customer Service Department. There are no additional charges associated with this service. The credit cards accepted are: Visa, MasterCard, American Express, Discover. Security Deposits and Guarantee Requirements A security deposit will be required if You have unsatisfactory credit or Your account had more than 2 returned checks in 2 months or [ coming soon ] Your account has been suspended for non-payment within the previous six months. The deposit will be equal to two month s average billing. The security deposit will earn interest at the mandated rate and will be applied to your account after one full year of ontime payments. If payments are not made in a timely manner, the deposit will be retained until twelve consecutive timely payments are made, at which time you may request that the deposit be applied to your account. If you leave TOUCHBASE s service your deposit, less all outstanding balances, will be refunded. 4 5

10 Customer Rights Business Calling Solutions Procedures for Suspension, Disconnection and Re-connection of Service If a payment has not been received by the due date, a suspension letter will be sent to you. It will notify you that you have an additional 8 business days to pay your bill in order to avoid suspension. Once an account is suspended, an additional fee will be added to the account. Suspended accounts must have all past due amounts paid in full, including suspension fees, prior to restoration of service. Restoration of service may take 48 to 72 business hours. If you wish to restore service after your account has been disconnected for non-payment, you must: Pay all balances in full Pay all installation charges for line(s) in advance and Provide a deposit equal to two months of service Dishonored Checks For each check, electronic funds transfer or other remittance that is not honored because of insufficient funds or closed account, you will be charged a $25.00 Returned Check Fee plus any re-deposit charges. The credit cards accepted are: Visa, MasterCard, American Express, Discover Contacting the Company with a Dispute You have the right to question or dispute any telephone problem you may have. You should file a written dispute before your service is suspended or disconnected. Disputes should be sent within 90 days of the billed date. Our business address is: Your new TOUCHBASE service is based either on the information provided by your former telephone company s service record or the new service record at the time of service. We will make every effort to duplicate the features and functionality of your existing services. If at any time you want to review these features, or make changes to your services, please do not hesitate to call one of our Customer Care Representatives at TOUCHBASE offers multiple types of access lines for your telephone service Business Line Business Line Centrex Line Remote Call forward TOUCHBASE Business Lines are designed for customers who need basic telephone service with the option to add enhanced calling features as the need arises. A Business Line is a single voice-grade communication channel designed for single line telephones, key telephone systems, modems and other devices. Calling features can be added to your line for an additional monthly charge. Optional Features: Call Forwarding Variable 3-Way Calling Speed Dial 8 Call Waiting Call Return Repeat Dialing Priority Call Caller ID Caller ID w/ Name Ultra Call Forward Call Block Centrex Line TOUCHBASE offers 3 types of Centrex Systems: Dial 9 Centrex, CentrexPlus, CentraPlus. Centrex lines typically have a higher line charge than a Business Line because a variety of calling features are included in the line charge. Centrex system types and features may vary slightly from state to state. TOUCHBASE COMMUNICATIONS P.O. Box 829 Neptune, NJ Once you register a dispute, TOUCHBASE must do all of the following Investigate your dispute thoroughly Cease collection efforts on disputed charges Provide you with information to help you make an informed decision on your account Within thirty days provide you with a report of the investigation including TOUCHBASE s final position. You have the right to ask for the report in writing Inform you of your right to contact your state s Public Utility Commission While the dispute is pending you must pay all charges that are not being disputed Standard Features: Selectable Features # Optional Features Automatic Identification of Automatic Callback Call Waiting ID Outward Dialing Call Waiting Terminating w/name Call Forward-Busy Line Directed Call Pickup Caller ID Call Forward-Don t Answer Directed Call Pickup with Barge Caller ID w/name Call Forward Variable In/Out Call Return Call Transfer (Inside/Outside) Distinctive Ring Repeat Dial Call Hold Hunting Call Pickup Speed Dialing Short List/Long List Direct Inward/Outward Dialing Trunk Answer Any Line Intercom 3-Way Calling Touch Tone # Customer selected at time of sale,no additional charge Customer selected at time of sale, additional monthly recurring charges apply Remote Call Forward Remote Call Forward allows you to retain your main business telephone number from a former address and have calls to that number automatically forwarded to your new location. If you move your business or are interested in establishing a local presence in another area, ask one of our Customer Service Representatives for information on Remote Call Forward service. TOUCHBASE also offers analog trunks, digital trunks and primary rate interface (PRI/ISDN). Please call Customer Service for detail 6 7

11 TOUCHBASE COMMUNICATIONS P.O. Box 829 Neptune, NJ T F Visit us online at 20 TOUCHBASE All rights reserved.