Innovating Affordable Safety, Internet over Wi-Fi, Home Phone and Television Services for Senior Residences

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1 Innovating Affordable Safety, Internet over Wi-Fi, Home Phone and Television Services for Senior Residences

2 About Connect it Networks Connect it Networks brings people and opportunities together. Driven by a desire to increase employee productivity and technological efficiency, we are making business communications more accessible than ever. Knowledge, experience and quality are at the forefront of everything we do. With these guiding principles and a strong focus on personalized client support, we have become one of the most respected Unified Communications as a Service (UCaaS) providers in the industry. For over 20 years, Connect it Networks has been developing on-premises communications services to meet the demands of our clients most challenging requirements. These fully-customized solutions unified communications and collaboration, SIP trunking, fibre optic connectivity, business Wi-Fi, networking and structured cabling have a proven record and are trusted by businesses throughout Canada.

3 Our HUB THE SAFEST AND SAVVIEST SUBSCRIPTION-BASED SENIOR COMMUNICATIONS SERVICE Our dedication to senior safety and affordable service has led to the creation of Connect it HUB: an agnostic, all-in-one, fully-managed communications platform. Our HUB is uniquely designed to host multiple services simultaneously, including: Safety features Building-wide Internet over Wi-Fi Home Phone and Business Telephony Community engagement services Customizable television Integration with existing nurse call system Automated alert and reporting engine Integration with other phone systems Information has the power to change how you run your residence. Using the latest technologies, we work with residences across the country to innovate and improve senior communications without capital investment. Our technology ensures reliable system uptime, keeping residents safe and happy. One HUB. Countless possibilities. JOIN THE LARGE NUMBER OF SENIOR RESIDENCES ALREADY ENJOYING THE CONNECT IT HUB EVERY DAY

4 Home Phone FINALLY, A PHONE SERVICE DESIGNED WITH SENIORS IN MIND. With the most reliable connection in the industry, your residents can enjoy the full benefits of an affordable and customizable home phone plan that includes features like caller ID, voice mail, call waiting and much more. SmartCode Dial Service With Connect it HUB s SmartCode dial service, your residents have immediate and simple access to daily activity schedules, on-site health care professionals, daily menu information and much more all included in its base Home Phone monthly plan. Includes: *11 Refusal of confidential calls *25 Reach administrator *30 Call twinning *60 Call screening *66 Automatic busy redial *69 Return last caller's call *72 Automatic call forwarding *78 Do not disturb *98 Voice mail access *0 Reception Popular Residence Features: Caller ID Call waiting Visual call waiting Voice mail 3-way calling No charge 411 calls Keep current phone number Keep existing phone Optional long-distance packages Operator assistance GIVE YOUR RESIDENTS QUICK AND EASY ACCESS TO ALL THEIR COMMUNICATIONS NEEDS

5 Unleash staff mobility, responsiveness and productivity with Connect it HUB. Business Telephony DELIVER CRYSTAL CLEAR VOICE QUALITY WITH RICH IP TELEPHONY CAPABILITIES ANY TIME, ANY PLACE, ANY DEVICE. Includes: Audio conference bridge Site-to-site extension dialing Call recording Lobby panel integration Mobile and desktop softphone Advanced enterprise features for administration Voice mail notifications by Call twinning Centralized voice mail for all sites Integration with existing phone systems Administration IP desktop phones included IMPROVE EMPLOYEE PRODUCTIVITY BY HELPING THEM STAY CONNECTED AT ALL TIMES

6 Building-wide Internet Over Wi-Fi SPEED DOESN T ALWAYS MATTER. GOOD CONNECTIONS DO. The most dependable building-wide Wi-Fi solution through an operating model. Residents stay connected with their family and friends, and operators benefit from the freedom of building-wide mobility. RESIDENT BENEFITS OWNER BENEFITS Cost savings of up to 60% compared to other providers No activation fees at initial installation Unlimited data transfers and uploads 5, 10 and 20 Mbps high-speed Internet (other speeds available) Technical assistance Internet learning support Simple onboarding of guests to a secure wireless network Simple guest access Secure access LTE capability Wi-Fi phones and smartphones capability Wi-Fi infrastructure throughout the building Connect it Networks makes it easy to deliver highperformance Wi-Fi across hundreds of units and thousands of users. Even in environments with mixed indoor/outdoor spaces. Residents and operators benefit from the freedom of building mobility. LET SENIORS ENJOY EVERY PART OF THE RESIDENCE WHILE STAYING CONNECTED TO THE INTERNET

7 Crystal Clear TV AFFORDABLE TV SERVICE WITH SENIOR-SPECIFIC PROGRAMMING We deliver simply better picture and audio quality for the comfort of your seniors. Superior signal for outstanding picture and sound quality Dedicated, bilingual and senior-friendly customer service team Custom channel selection based on your location Installation, equipment and support included Multiple billing options GIVE YOUR RESIDENTS THE FREEDOM TO CHOOSE THE CHANNELS THEY WANT

8 Safety YOU WANT TO KEEP YOUR RESIDENTS SAFE. SO DO WE. Essential Package Included with Home Phone plan The Connect it HUB provides a safe environment for residents and staff members, without technological or financial risk. 911 call notification Staff is notified whenever a resident places a 911 call. Incomplete emergency calls Staff is immediately notified if a resident dials for help without completing the call. Off-hook notification Staff is notified if a handset is left off the hook or when a wireless phone is turned on and no call is made. Automated daily presence calls Automated presence calls can be scheduled daily to check on the well-being of residents. Emergency broadcasts In the event of an emergency, an audio message is broadcast to provide residents with instructions. Easy dial for safety assistance Residents can simply dial *12 to quickly reach your on-duty health care professional in case of emergency.

9 Premium Package Connect it Networks is a market-leading senior service provider. By improving resident safety and increasing staff performance, we are empowering your senior community with smart technology and precise real-time location tracking. And you can accomplish this without the burden of unnecessary hardware and time-consuming management. Get more safety features for less. Keep residents safe by enrolling with our Home Phone plan. Seamless integration with nurse call systems Unlike our competitors, there s no need to rip and replace your current system. The Hub can transform your existing nurse call system into a new, smart, real-time mass notification system. Real-time emergency mass notification system The first few minutes of an emergency are critical. With the Connect it HUB, your staff, residents and their family, and any other relevant person will receive real-time information on their mobile and online device. This will improve response management and ensure resident safety. Pull cord and pendant notification If a pull cord or pendant is used during an incident, staff will receive instant alerts at their desks and on their mobile devices. The system can also push alerts to virtually any device or system, including pagers, two-way radios, digital signage and TV. Self-service Seniors will have the luxury of accessing common-area and/or in-room self-service via tablets. This technology is a powerful tool to communicate with your residents and receive immediate feedback on services and care. Monitoring Centralized administration for all system functions such as monitoring, alerting, reporting, and safety and security management. Medication reminders Our system can manage and automate medication reminders with customizable alerts tailored to each resident. Desktop alerts Including color-coded text and audio. Video paging to desktops This technology gives designated personnel a live video feed when an emergency alarm is triggered. An alert and live video from nearby cameras will be pushed to desktops so that on-duty staff will have a visual of the triggering event and will be able to respond accordingly. Predictive analytics The future of care is prevention. For the first time, the technology is available to predict risks through personal, proactive and predictive alerting and reporting. Assignment of point-of-care Automatic alerts can be sent directly to a clinician's or caregiver's mobile device. Mobile dashboard Alerts are sent to a mobile dashboard, allowing staff to provide quick and efficient response to any emergency.

10 Community Engagement HELP RESIDENTS MAINTAIN AN ACTIVE SOCIAL LIFE. Essential Package Included with Home Phone plan Connect it HUB equips your residence with a senior-specific communications platform, without any capital investment. You will be able to provide your residents with: Distinctive ring tones for announcements, and other types of calls Scheduled broadcast messages to one or a group of residents Event reminders, general announcements and emergency alerts

11 Premium Package We provide tools that improve the way you interact with your residents and the way they engage with each other. Your residents will be able to use a self-serve application to access a number of community features. These features include: restaurant reservations activity reservations access daily menus access event schedules receive event reminders Residents will have access to a photo directory of all current residents to help foster community engagement. You will be able to reach residents with promotional and advertising content for local or residence services (e.g., dry cleaning, floral shops). Send any type of information, updates, general announcements and news bulletins to residents. Tablet rental is available for seniors who don't have their own device. Now they don't have to worry about missing any events. KEEP YOUR RESIDENTS HAPPY AND ENGAGED

12 Senior-Friendly Customer Service WE ARE HERE TO HELP. We don t count the minutes we spend on the phone with your residents. We let them express themselves freely to ensure their needs are met with the highest satisfaction. Our services include: 24/7 service in the event of a failure Fully-qualified and experienced technical support team Back-end troubleshooting and diagnostic support for repairs Fulfillment management for routine support, user account modifications, MACD (move, add, change, delete) and service assurance Customer account assistance for payments and invoice inquires Assistance with personalization and recording of voice mail greetings Help with social media platforms and applications, including Facebook, Google, and Netflix According to Leger, we scored: 93% on customer experience satisfaction OUR CUSTOMER SUPPORT TEAM WILL MAKE SURE YOUR RESIDENTS ARE WELL TAKEN CARE OF.

13 Passive Income YOUR NEW PREDICTABLE INCOME STREAM. Connect it HUB is the perfect risk-free way to create a consistent and passive income stream while increasing the value of your residence. Reselling We wholesale our services to the residence, and it resells to residents, leading to substantial savings. Hybrid Base services are charged to the residence, while other services (like long-distance) are billed directly to residents. Profit Sharing With consolidated billing, we bill residents directly and share the profits with you. Regardless of the option you choose, Connect it Networks will always provide customer and technical support, and billing and collection. INCREASE REVENUE EFFORTLESSLY, WITH NO COSTLY OPERATIONAL EXPENSES

14 SmartSavings WHO ELSE WILL OFFER YOU CUSTOM-MANAGED SERVICES WITH NO RATE INCREASE? With the Connect it HUB s operating model approach, the savings are undoubtedly predictable. You ll wonder how you ever managed without us. RESIDENT BENEFITS No rate increases: Unlike the industry standard 3-5% annual increase, you can rest assured knowing our rates will never go up. Instant savings: Residents can save up to 45% on their home phone plan and up to 60% on Internet. No installation fees: You will never have to worry about hidden costs. All of our Internet and telephone plans include free activation at initial installation. Unlimited data transfer: We focus on your residents' online experience, not transfer limits. This is why we provide them with unlimited Internet browsing. Support service: Our customer support team can help residents take advantage of everything the Internet and their phone service has to offer from configuring their and social media accounts to setting up their voice mail and phone features. Essential safety features: Ensure residents' well-being with personal safety features such as non-completed call notifications, 911 call alerts to residence staff, and automated daily presence calls. All of these features are included with our Home Phone plans at no additional cost. Essential community features: Residents will be fully engaged with your residence's community and can enjoy the many social activities you have to offer.

15 OWNER BENEFITS No upfront infrastructure investment for onpremises or redundant equipment: Connect it Networks will invest a significant amount of capital in procuring and supporting all the infrastructure and operating expenses. Given the large capital investment made in our data centre, our HUB services will always be running at 99.99% uptime. No need for technological and operational risks: We assume all the risks and costs associated with technology and operations. It's our responsibility to maintain and support the core infrastructure, applications, security functions, and administration's IP desktop phones. We will also manage the daily operations of the service. No need to maintain a team to support and manage the technology: The HUB comes with highly-skilled costly operations and security resources to deliver technical support for critical communications and safety services. No need for network and security operating centre: The HUB doesn t sleep! It offers proven 24/7 service availability with sophisticated real-time hardware, software, network, application and security monitoring. Our HUB will be immediately notified of any technical issues, including system configuration, network and application performance, battery backup failures, and security threats. Subscription billing service: Although our HUB has a multitude of embedded services, your residence will only be billed for what you choose. It can be scaled up based on future needs. This model will allow you to benefit from a more predictable cost flow compared to a capital expenditure. We can also integrate to your existing property management system to export billing information. A truly hassle-free managed service: The HUB manages our services so well, you might forget about us. We cover all your programming and configuration changes for residents and administration, assist and support specialized system integration and custom software development. Project management service: No matter the size or complexity of the project, our certified project managers will keep track of schedules and budgets, identify risks and challenges, develop contingency plans, and oversee every aspect until the project is successfully completed. Sales and marketing service: We supply you with Connect it HUB marketing and sales material, so you can make a strong impact with your residents.

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