Public Sector Cleaning & Janitorial Framework REF: THEHUB/NORTON/003 USER GUIDE FEATURES AND BENEFITS

Transcription

1 Public Sector Cleaning & Janitorial Framework REF: THEHUB/NORTON/003 USER GUIDE FEATURES AND BENEFITS

2 Contents 1 Introduction Framework Summary Buying from the Framework Direct Award Further Competition Placing an order Contract Management Support Complaints and Escalation Procedures Any Questions? APPENDIX A Supplier Contact Details APPENDIX B Further Competition Template APPENDIX C Example Framework Order Form APPENDIX D Framework Weighting

3 1 Introduction Norton College has put in place an EU compliant framework for the Supply and Delivery of Cleaning and Janitorial Products reference THEHUB/NORTON/003 (hereafter the framework). It is a proactive, best value, collaborative framework that can deliver your entire requirement for the supply and delivery of Cleaning and Janitorial Materials, Associated Products and Cleaning Hardware. The framework runs from 2 nd December 2013 to 1 st December 2016, with an option to extend (at the Contracting Authority s discretion) until 1 st December The Contracting Authority have appointed Dukefield/Northern Procurement Ltd as their contract management agent for this framework. 2 Framework Summary The framework agreement is designed to be a one stop shop for an organisation s Cleaning & Janitorial requirements. A comprehensive range of cleaning chemicals, ancillary products, paper products and cleaning hardware is available over Five Lots. Lot 1 Chemicals This Lot is for the provision of Cleaning Chemicals. This Lot provides access to a comprehensive range of Cleaning Chemicals to include but not limited to, Bleach, Carpet Cleaner, Floor Cleaner, Dishwasher Liquid/Powder, Disinfectant, Surface/Window Cleaner & Polish, Air Freshener, Sanitiser Wipes/Liquid, Toilet Cleaners and Washing up Liquid. The lot provides a core list of popular items with discounts off all other Cleaning Chemicals available from the framework suppliers. Other key features include: Delivery Charges included Fast efficient delivery Free Technical Advice and Support COSHH Sheets Available Samples Available Suppliers awarded a place on Lot 1 are detailed on the next page: 2

4 Arrow County Supplies Alliance Disposables Ltd Lyreco UK Ltd Arrow Solutions Ltd Access to the suppliers product range and pricing is available from a contract direct or via the framework website pages at ltd.com Lot 2 Ancillary Products This Lot is for the provision of Cleaning Ancillary Products. This Lot provides access to a comprehensive range of Cleaning Ancillary Products to include but not limited to, Cleaning Cloths/Dusters, Mops, Buckets, Brushes, Rubber Gloves, Scouring Pads, Vacuum Bags, Floor Maintenance Pads, Window Squeegee, Foaming/Gel Hand Sanitiser & Dispenser, Hand Soaps, Grit Salt and Refuge Sacks. The lot provides a core list of popular items with discounts off all other Cleaning Ancillary Products available from the framework suppliers. Other key features include: Delivery Charges included Fast efficient delivery Free Technical Advice and Support COSHH Sheets Available Samples Available Free Dispensers (Where Applicable) Suppliers awarded a place on Lot 2 are detailed on the next page: 3

5 Arrow County Supplies Alliance Disposables Ltd Lyreco UK Ltd Arrow Solutions Ltd Access to the suppliers product range and pricing is available from a contract direct or via the framework website pages at ltd.com Lot 3 Kitchen Cleaning Products This Lot is for the provision of Kitchen Cleaning Products. This Lot provides access to a comprehensive range of Kitchen Cleaning Products to include but not limited to, Heavy Duty Degreasers, Heavy Duty Descaler, Sanitising Powders, Super Concentrate All Purpose Cleaners, Stainless Steel Polish, Surface Cleaners, Oven Cleaners, Concentrate Dishwashing Detergent Glass & Hand Wash Detergents, Floor Gels. The lot provides a core list of popular items with discounts off all other Kitchen Cleaning Products available from the framework suppliers. Other key features include: Delivery Charges included Fast efficient delivery Free Technical Advice and Support COSHH Sheets Available Samples Available Free Dispensers (Where Applicable) Suppliers awarded a place on Lot 3 are detailed on the next page: 4

6 Arrow County Supplies Alliance Disposables Ltd Lyreco UK Ltd Arrow Solutions Ltd Access to the suppliers product range and pricing is available from a contract direct or via the framework website pages at ltd.com Lot 4 Paper Products This Lot is for the provision of Paper Products. This Lot provides access to a comprehensive range of Cleaning & Janitorial Paper Products and Dispensers to include but not limited to, Hand Towels and Dispensers, Paper Wiper and Dispensers, Tissue Rolls and Dispensers, Boxed Hand Tissues, Centre Feed Rolls and Dispensers, Bulk Pack Toilet Tolls &b Kitchen Rolls and Dispensers. The lot provides a core list of popular items with discounts off all other Paper products available from the framework suppliers. Other key features include: Delivery Charges included Fast efficient delivery Free Technical Advice and Support COSHH Sheets Available Samples Available Free Dispensers (Where Applicable) Suppliers awarded a place on Lot 4 are detailed on the next page: 5

7 Arrow County Supplies Alliance Disposable Ltd Lyreco UK Ltd Arrow Solutions Ltd Access to the suppliers product range and pricing is available from a contract direct or via the framework website pages at ltd.com Lot 5 Hardware This Lot is for the provision of Hardware. This Lot provides access to a comprehensive range of Cleaning Hardware Products to include but not limited to, Vacuum Cleaners, Floor Scrubbers/Buffers, Floor Polisher, Litter Pickers, Pressure Washers, Platform Steps, Sack Trucks/Trollies and Grit Salt Spreaders. The lot provides a core list of popular items with discounts off all other Hardware related products available from the framework supplier. Other key features include: Delivery Charges included Fast efficient delivery Free Technical Advice and Support Safety Sheets Available On Site Demonstrations Available Suppliers awarded a place on Lot 5 are detailed below: Arrow County Supplies Access to the suppliers product range and pricing is available from a contract direct or via the framework website pages at ltd.co 6

8 3 Buying from the Framework How do customers buy from the framework? 3.1 Direct Award Customers are able to buy direct from any of the framework suppliers without the need for furtherr competition for orders that have a value of lesss than exc Vat. Details of all the products are available from the supplier catalogues and customers can simply select the product they require and proceed to purchase it. Customers are reminded that they should inform the supplier that the purchase is being made under the framework in order to benefit from the excellent pricing, support services and terms and conditions. 3.2 Further Competition Customers are required to carry out a further competition against all a suppliers on the relevant lot for orders exceeding the value of exc Vat. All framework suppliers within thee respective Lot must be given the opportunity to engage in a further competition unless there is an aspect of your requirementr which cannot be met by all, in which case only those capable of meeting this requirement need be invited to bid. Whereas all suppliers must be given thee opportunity to engage in the further competition, they are not obliged to submit a quotation and may decide not to submit a bid under the further competition. A further competition can be conducted in one of two ways; a traditional further competition process or via a capability assessment route. An examplee of a traditional further competition process (for illustrative purpose only) is detailedd overleaf. Stage 1 Requirement sent out to suppliers in a Further Competition Invitationn to Submit a proposal document Stage 2 Suppliers review the requirement and submit a bid proposal Stage 3 Participating Public P Sector Body evaluates submitted bids. Stage 4 Preferred supplier selected and award communicated. Stage 5 Order placed with the preferred supplierr 7

9 If conducting your own further competition exercise members should note the base evaluation criteria and weighting for the Lot under which they are conducting the process. Full details of the weighting that underpins each Lot can be found in Appendix D. A standard further competition template for use in a traditional further competition is attached in Appendix B for those wishing to undertake their own further competition exercise. 4 Placing an order Having selected your chosen instrument and this supplier, orders should be placed with the supplier using your preferred method of order placement. A Framework Order Form is detailed in Appendix C, which may be used to order your instruments. If not using the framework order form, you MUST ensure the supplier is aware that you are ordering under the framework. Failure to do so may result in you not benefitting from the excellent pricing, support services and terms and conditions supporting the framework. 8

10 5 Contract Management Support Should experience any problems in accessing the framework, or have any questions s about the framework and its operation, please do not hesitate to contact the framework Account Manager: Frank Gourley Contract Manager T f.gourley@npg ltd.com 6 Complaints and Escalation Procedures Day to day complaints should be raised r in thee first instance with your chosen supplier. However in the unlikely event that a complaint is not resolved to the satisfaction of the customer within a reasonable time, complaints should be escalated as follows: Step 1 Pleassee raise your complaint withthethee Framework Contract Manager, Frank Gourley via f.gourley@npg ltd.com to resolvee the complaint too your satisfaction,, then t: In the unlikely event that he is unable escalatetostep 2. Step 2 Escalation to the Director of Procurement, Stevee Davies. Steve can be contacted by on steve.davies@npg ltd.com, byb t:

11 7 Any Questions? Should you have any questions about the operation of the framework that are not adequately covered by the User Guide, please do not hesitate to contact the Contract Manager. 10

12 8 APPENDIX A Supplier Contact Details Supplier Contact Name Telephone Number Address Arrow County Rob Blackledge rob@arrowcounty.com Supplies Arrow House Longden Road Shrewsbury SY3 9AE Alliance Disposables Andrew Reddy andrewreddy@alliancenational.co.uk Ltd Alliance House Marshfield Bank Crewe CW2 8UY Lyreco UK Ltd Andy Boyling Andy.boyling@lyreco.com Deer Park Court Donnington Wood Telford TF2 7NB Arrow Solutions Ltd Rawdon Road Moira Swadlingcote DE12 6DA Graham Hill Graham.hill@arrowchem.com 11

13 9 APPENDIX B Further Competition Template APPENDIX B IS ATTACHED AS A SEPARATE FILE 12

14 10 APPENDIX C Example Framework Order Form Supply and Delivery of Cleaning & Janitorial Materials Framework Order Form Purchase Order Number: [ ] CONTRACT No THEHUB/NORTON/003 Contract for the Supply and Delivery of Cleaning & Janitorial Materials as detailed below: This Purchase Order is for the Supply and Delivery of Cleaning and Janitorial Materials detailed below in accordance with the Terms & Conditions of the above contract as agreed between [ ] (insert Buyer s name) & [ ] (insert Supplier s Name) Item Code Quantity Description Unit Cost Total Purchase Price DELIVERY CHARGE (where applicable) TOTAL Purchase will be invoiced on shipment unless otherwise agreed Please note all prices quoted should be quoted exclusive of VAT. Name of Establishment (The Customer) Delivery/Invoice Address Post Code Contact Name (PRINT) (Mr/Mrs/Miss/Ms/Dr/Rev) Tel No: Fax No: 13

15 Delivery Date preference Signature (Customer) Date: Name (Print) Position: Sheet of 14

16 11 APPENDIX D Framework Weighting The weighting used to select providers through the original Invitation to Tender process is detailed below. Weighting is listed on a Lot by Lot basis and is provided for information purposes to assist framework users in determining their further competition evaluation criteria and associated weighting. Framework users are advised to select evaluation criteria and associated weighting that supports the spirit of the particular Lot under which they are conducting their further competition and can be clearly related back to the original published criteria. Certain criteria may be more or less relevant or indeed not relevant at all, to a users further competition and therefore their evaluation approach may be subtly different to that adopted in the original Invitation to Tender. All Lots Price 40% Quality 60% Quality Criteria: Criteria Weighting% Framework Approach 10 Account Management 10 Electronic Systems 10 Promotion 5 Sustainability 5 Lot Specific Questions 20 15