THEORIES AND FRAMEWORKS IN MARKETING. Course Outline. Instructor: Dr. Deepak S. Kumar

Size: px
Start display at page:

Download "THEORIES AND FRAMEWORKS IN MARKETING. Course Outline. Instructor: Dr. Deepak S. Kumar"

Transcription

1 THEORIES AND FRAMEWORKS IN MARKETING Course Outline Instructor: Dr. Deepak S. Kumar OBJECTIVES: The course is expected to provide the participants with an over view about the broader research streams in Marketing. It may also familiarize them with the seminal works in scholarly Marketing literature which helps them to identify the relevant areas for doing research. Other objectives include: the course enables the participants to explore the nuances of marketing thought through selected papers from refereed journals. It is also expected to enable the participants appreciate different methodologies, ideas and their logical presentation prevalent in marketing literature. Finally, facilitates the participant to identify potential areas of research to be taken up in future. PEDAGOGY EVALUATION : The course widely relies on seminar presentations by participants and discussion facilitated by the instructor. In addition, research (term) paper writing will be used to supplement the learning. Participants should note that the readings given against each topic are not exhaustive but selective. The broad evaluation pattern followed will be as given: Class Presentation 30% Class Participation 30% Research Paper 40% The research paper can be conceptual or empirical and must be on any one of the topics discussed in the course. Participants may refer to the following documents for instructions on how to write a research paper. Summers, O. J. (2001), Guidelines for Conducting Research and Publishing in Marketing: From Conceptualisation through the Review Process, Journal of the Academy of Marketing Science, 29(4), The first 2-3 sessions will be based on the reading from the text book: S. D. Hunt (2010), Marketing Theory: Foundations, Controversy, Strategy, Resourceadvantage Theory; M.E. Sharpe Once a reasonable understanding is developed among participants regarding the nature of marketing and the foundations of marketing theory, the subsequent sessions will be on the reading list appended below. READING LIST TOPIC WISE (Not exhaustive)

2 Market Orientation Shapiro, B. P (1988), "What the Hell is Market Orientation?," Harvard Business Review, 66 (6), Kohli, A. and B. J. Joworski (1990), "Market Orientation: The Construct, Research Propositions, and Managerial Implications," Journal of Marketing, 54 (2), Slater, E.S. and J.C. Narver (1995), "Market Orientation and the Learning Organisation," Journal of Marketing, 59 (2), Creating and Managing Customer Value Smith, B.J. and M. Colgate (2007), "Customer Value Creation: A Practical Framework," Journal of Marketing Theory and Practice, 15 (1), Palmatier, W.R. (2008), "Interfirm Relational Drivers of Customer Value," Journal of Marketing, 72 (4), Muthuraman, B. A. Sen, P. Gupta, DVR Seshadri and J.A. Narus (2006), "Understanding the Process of Transitioning to Customer Value Management," Vikalpa, 31 (2), Segmentation Decisions Tynan, C.A. and J. Drayton (1987), "Market Segmentation," Journal of Marketing Management, 2 (3), Haley, Russel (1968), "Benefit Segmentation: A Decision-oriented Research Tool, Journal of Marketing, 32 (3), Lin, C. (2002), "Segmenting Customer Brand Preference: Demographic or Psychographic," Journal of Product & Brand Management, 11 (4), Product Management Day, G.S. (1981), "The Product Life Cycle: Analysis and Application Issues," Journal of Marketing, 45 (4) Wind, Y. and H.J. Claycamp (1976), "Planning Product Line Strategy: A Matrix Approach," Journal of Marketing, 40 (1), 2 9. Quelch, J.A. and D. Kenny (1994), "Extend Profits, Not Product Lines," Harvard Business Review, 72 (5), Gill, T. (2008), "Convergent Products: What Functionalities add More Value to the Base?," Journal of Marketing, 72 (2), New Product Development

3 Wind, J. and V. Mahajan (1997), "Issues and Opportunities in New Product Development: An Introduction to the Special Issue," Journal of Marketing Research, 34 (1), Cooper, L. (2000), "Strategic Marketing Planning for Radically New Products," Journal of Marketing, 64 (1), Koshy, A, and A. Angel (1994), "Patterns of New Product Introduction in Consumer Products Category," Vikalpa, 19(2), Brand Management and Positioning Aaker, Jennifer L. (1997), Dimensions of Brand Personality, Journal of Marketing Research, 34 (3), Keller, K.L. and D.R. Lehmann (2006), "Brands and Branding: Research Findings and Future Priorities," Marketing Science, 25 (6), Blankson, C., and S.P. Kalafatis (2007), "Positioning Strategies of International and Multicultural Oriented Service Brands," Journal of Services Marketing, 21 (6), Park, C. Whan, Bernard Jaworski and Deborah MacInnis (1986),"Strategic Brand Concept-Image Management," Journal of Marketing, 50 (4), Brand Extensions and Brand Equity Keller, K.L. (1993), "Conceptualizing, Measuring, Managing Customer Based Brand Equity," Journal of Marketing, 57 (1), Volckner, F. and H. Sattler (2006), "Drivers of Brand Extension Success," Journal of Marketing, 70 (2), Pricing Decisions Tellis, G. (1986), "Beyond the Many Faces of Price: An Integration of Pricing Strategies," Journal of Marketing, 50 (3), Xia, L., K. Monroe, and J.Cox (2004), "The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions," Journal of Marketing, 68 (4), Mazumdar, T., S. Raj, and I. Sinha (2005), "Reference Price Research: Review and Propositions," Journal of Marketing, 69 (4), Advertising Argenti, A.P., R.A. Howell, and K.A. Beck (2005), "The Strategic Communication Imperative," Sloan Management Review, 46 (3), 83-9.

4 Garretson, A.J. and S. Burton (2005), "The Role of Spokescharacters as Advertisement and Package Cues in Integrated Marketing Communications," Journal of Marketing, 69 (4), Lodish, L.M., M. Abraham, S. Kalmenson, J. Livelsberger, B. Lubetkin, B. Richardson, and M.E. Stevens (1995), "How T.V. Advertising Works: A Meta Analysis of 389 Real World Split Cable T.V. Advertising Experiments," Journal of Marketing Research, 32 (2), Sales Promotion Gelb, B., D. Andrews and S.K. Lam (2007), "A Strategic Perspective on Sales Promotions," Sloan Management Review, 48 (4), 1 7. Honea, H. and D.W. Dahl (2005), "The Promotion Affect Scale: Defining the Affective Dimensions of Promotion," Journal of Business Research, 58 (4), Choi, S. and M. Kim (2007), "The Effectiveness of Scratch And Save' Promotions: The Moderating Roles of Price Consciousness and Expected Savings," Journal of Product & Brand Management, 16 (7), Sales Management Churchill Jr., G.A., N.M. Ford, S.W. Hartley, and O.C. Walker Jr. (1985), "The Determinants of Salesperson Performance: A Meta analysis," Journal of Marketing, 22 (2), Smith, K., E. Jones, and E. Blair (2000), "Managing Salesperson Motivation in a Territory Realignment," The Journal of Personal Selling and Sales Management, 20 (4), Distribution Management Anderson, E., G.S. Day, and V. K. Rangan (1997), "Strategic Channel Design," Sloan Management Review, 38 (4), Kabadayi, S., N. Eyuboglu, and G.P. Thomas (2007), "The Performance Implications of Designing Multiple Channels to Fit with Strategy and Environment," Journal of Marketing, 71 (4), Gaski, F. (1984), "The Theory of Power and Conflict in Channels of Distribution," Journal of Marketing, 48 (3), Frazer, G. and J. Sheth (1985), "An Attitude Behaviour Framework for Distribution Channel Management," Journal of Marketing, 49 (3), Retailing

5 Brown, S. (1995), "Postmodernism, The Wheel of Retailing and will to Power," The International Review of Retail, Distribution and Consumer Research, 5 (3), Dawson, J.A. (2000), "Retailing at Century End: Some Challenges for Management and Research," The International Review of Retail, Distribution and Consumer Research, 10 (2), Sinha, P.K., A. Banerjee, and D.P. Uniyal (2002), "Deciding Where to Buy: Store Choice Behaviour of Indian Shoppers," Vikalpa, 27(2), Services Marketing Lovelock, C. and E. Gummerson (2004), "Whither Services Marketing?: In Search of a New Paradigm and Fresh Perspectives," Journal of Services Research, 7 (1), JoBitner, M. (1992), "Servicescapes: The Impact of Physical Surroundings on Customers and Employees," Journal of Marketing, 56 (2), Parasuraman, A., V. Zeithaml, and L. Berry (1988), "SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality," Journal of Retailing, 64 (1), International Marketing Levitt, T. (1983), "The Globalisation of Markets," Harvard Business Review, 61 (3), Jain, S.C. (1989), "Standardization of International Marketing Strategy: Some Research Hypotheses," Journal of Marketing, 53 (1), Rural Marketing Jha, M. (1988), "Rural Marketing: Some Conceptual Issues," Economic and Political Weekly, (February 27), Halfacree, K.H. (1995), "Talking About Rurality: Social Representation of the Rural as Expressed by Residents of Six English Parishes," Journal of Rural Studies, 11 (1), Marketing and Economic Development Prahalad, C.K. and A. Hammond (2002), "Serving the Worlds Poor, Profitably," Harvard Business Review, 80 (9), Drucker, P.F. (1958), "Marketing and Economic Development," Journal of Marketing, 22 (1), Joy, A. and C.A. Ross (1989), "Marketing and Development in Third World Contexts: An Evaluation and Future Directions," Journal of Macromarketing, 9(2), 17 31

6 Future of Marketing Sheth, J. and R. Sisodia (1999), "Revisiting Marketing Lawlike Generalisations," Journal of Academy of Marketing Science, 27 (1), MacInnis, J.D. and E. demello Gustovo (2005), "The Concept of Hope and its Relevance to Product Evaluation and Choice," Journal of Marketing, 69 (1), 1-14.

Readings in Marketing Fall, Dr. E. Bruning. Meeting: Tuesday, September 14 --Overview of the Field

Readings in Marketing Fall, Dr. E. Bruning. Meeting: Tuesday, September 14 --Overview of the Field Readings in Marketing 118.710 Fall, 2000-01 Dr. E. Bruning Week 1: Meeting: Tuesday, September 14 --Overview of the Field Readings: Chapter 1. Shelby Hunt, Modern Marketing Theory: Critical Issues in the

More information

MN7261 Principles and Practices of Marketing (MSc Management)

MN7261 Principles and Practices of Marketing (MSc Management) MN7261 Principles and Practices of Marketing (MSc Management) View Online [1] [2] [3] D. Jobber and D. Shipley, Marketing orientated pricing, European Journal of Marketing, vol. 46, no. 11/12, pp. 1647

More information

COURSE SYLLABUS. Course Objectives:

COURSE SYLLABUS. Course Objectives: COURSE SYLLABUS Course: MKTG 3433 Introduction to Marketing Strategy Prerequisite: WCOB 1033 (ECON 2013 and ECON 2023) or ECON 2143. Catalog Description of the Course: Examines strategies, tactical, and

More information

Knowledge Structure in International Marketing: A Multi Method Bibliometric Analysis

Knowledge Structure in International Marketing: A Multi Method Bibliometric Analysis Supplemental Appendices For Knowledge Structure in International Marketing: A Multi Method Bibliometric Analysis Saeed Samiee Brian R. Chabowski Journal of the Academy of Marketing Science THE FOLLOWING

More information

The Relationship among Brand Personality, Brand Image, and Perceived Service Quality

The Relationship among Brand Personality, Brand Image, and Perceived Service Quality International Review of Business Research Papers Volume 6. Number 5. November 2010 Pp.7-16 The Relationship among Brand Personality, Brand Image, and Perceived Service Quality Kang-Ning Xia 1 and Yu-Tse

More information

An Investigation on How Brand Attachment and Brand Experience Affect Customer equity and Customer Loyalty

An Investigation on How Brand Attachment and Brand Experience Affect Customer equity and Customer Loyalty An Investigation on How Brand Attachment and Brand Experience Affect Customer equity and Customer Loyalty Research motivation: In the recent years, many constructs have been developed in the field of branding.

More information

A Conceptual Framework to Manage e-loyalty in Business-to-Consumer e-commerce

A Conceptual Framework to Manage e-loyalty in Business-to-Consumer e-commerce A Conceptual Framework to Manage e-loyalty in Business-to-Consumer e-commerce ABSTRACT Jamie Carlson IBM Global Services, Australia Suku Sinnappan University Technology Sydney, Australia Anton Kriz University

More information

EXISTENCE OF CONSUMER SEGMENTS BASED ON THE USE OF REFERENCE PRICE

EXISTENCE OF CONSUMER SEGMENTS BASED ON THE USE OF REFERENCE PRICE Academy of Marketing Studies Journal Volume 22, Issue 2, 2018 EXISTENCE OF CONSUMER SEGMENTS BASED ON THE USE OF REFERENCE PRICE Praveen Sugathan, Indian Institute of Management Kozhikode ABSTRACT The

More information

MARKET ORIENTATION AND ORGANIZATIONAL PERFORMANCE: EMPIRICAL EVIDENCE FROM SMES MALAYSIA. Suddin Lada a

MARKET ORIENTATION AND ORGANIZATIONAL PERFORMANCE: EMPIRICAL EVIDENCE FROM SMES MALAYSIA. Suddin Lada a LJMS 2009, 3 Labuan e-journal of Muamalat and Society, Vol. 3, 2009, pp. 25-33 Labuan e-journal of Muamalat and Society MARKET ORIENTATION AND ORGANIZATIONAL PERFORMANCE: EMPIRICAL EVIDENCE FROM SMES MALAYSIA

More information

Course Description Applicable to students admitted in

Course Description Applicable to students admitted in Course Description Applicable to students admitted in 2018-2019 Required and Elective Courses (from ) COMM 4848 New Media Advertising This course examines new media as an evolving advertising media. The

More information

FACTORS INFLUENCING CONSUMERS ACCEPTANCE OF BRAND EXTENSIONS

FACTORS INFLUENCING CONSUMERS ACCEPTANCE OF BRAND EXTENSIONS International scientific conference - ERAZ 2016: Knowledge based sustainable economic development FACTORS INFLUENCING CONSUMERS ACCEPTANCE OF BRAND EXTENSIONS Liliya Lozanova, PhD candidate 54 Abstract:

More information

Procedia - Social and Behavioral Sciences 109 ( 2014 ) Anca Francisca Cruceru a *, Daniel Moise b

Procedia - Social and Behavioral Sciences 109 ( 2014 ) Anca Francisca Cruceru a *, Daniel Moise b Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Sciences 109 ( 2014 ) 155 159 2 nd World Conference On Business, Economics And Management - WCBEM2013 Customer Relationships

More information

COURSE ADMINISTRATOR

COURSE ADMINISTRATOR FOUNDATIONS OF MARKETING COURSE OUTLINE Course Website: http://faculty.insead.edu/nam/fom PROFESSOR COURSE ADMINISTRATOR Myungwoo NAM Office: 530 Telephone: +65 6799 5390 Email: myungwoo.nam@insead.edu

More information

Overview. Class Sessions and Readings. Drucker, Management, 1973, chapter 6. Porter, How Competitive Forces Shape Strategy, Harvard Business Review,

Overview. Class Sessions and Readings. Drucker, Management, 1973, chapter 6. Porter, How Competitive Forces Shape Strategy, Harvard Business Review, NORTHWESTERN UNIVERSITY KELLOGG SCHOOL OF MANAGEMENT Marketing E560-0" Professor Gregory S. Carpenter Seminar in Marketing Strategy" Fall 2016 Overview This seminar will review major contributions and

More information

Asian Research Consortium

Asian Research Consortium Asian Research Consortium Asian Journal of Research in Marketing Vol. 3, No. 1, February, 2014, pp. 131-144. ISSN 2277-6621 Asian Journal of Research in of Research in and Marketing www.aijsh.org Impact

More information

Private Label Purchasing: Integrating Effect of Store Image, Store-Category Association, and Branding Strategy

Private Label Purchasing: Integrating Effect of Store Image, Store-Category Association, and Branding Strategy Review of Integrative Business and Economics Research, Vol. 5, no. 4, pp.411-419, October 2016 411 Private Label Purchasing: Integrating Effect of Store Image, Store-Category Association, and Branding

More information

SYLLABUS FOR PhD ENTRANCE EXAMINATION SCHOOL OF MANAGEMENT STUDIES

SYLLABUS FOR PhD ENTRANCE EXAMINATION SCHOOL OF MANAGEMENT STUDIES SYLLABUS FOR PhD ENTRANCE EXAMINATION -2017 SCHOOL OF MANAGEMENT STUDIES PART A Marks 50 Unit-I Introduction to Business Administration Managerial Economics-Demand analysis-production Functions-Cost-output

More information

Tactical Launch Decisions for Technological Innovations: The Importance of Customer Innovativeness

Tactical Launch Decisions for Technological Innovations: The Importance of Customer Innovativeness Tactical Launch Decisions for Technological Innovations: The Importance of Customer Innovativeness Author: SABINE KUESTER - Email: skuester@staffmail.uni-mannheim.de University: UNIVERSITY OF MANNHEIM

More information

An Overview Of Snack Foods

An Overview Of Snack Foods An Overview Of Snack Foods This study explores product value with reference to brand development. The question of which perceived product value acts dominantly has received very little attention, in particular,

More information

The Propensity to Purchase Private Brands by Chinese Consumers

The Propensity to Purchase Private Brands by Chinese Consumers International Review of Business Research Papers Vol. 7. No. 2. March 2011. Pp. 1-10 The Propensity to Purchase Private Brands by Chinese Consumers Manyu Huang* and Kevin E. Voges** This paper presents

More information

Keywords: co-creation, co-production, taxonomy, conceptual framework.

Keywords: co-creation, co-production, taxonomy, conceptual framework. 1 CO-CREATION: A TYPOLOGY AND CONCEPTUAL FRAMEWORK Pennie Frow, University of Sydney. pennie.frow@sydney.edu.au Adrian Payne, University of New South Wales. a.payne@unsw.edu.au Kaj Storbacka, Hanken School

More information

ASSESSING THE RELIABILITY AND VALIDITY OF RELATIONSHIP MARKETING SCALE: THE EXPERIENCE OF AN INDIAN BANK MS. KRISHNABA PARMAR*; DR.

ASSESSING THE RELIABILITY AND VALIDITY OF RELATIONSHIP MARKETING SCALE: THE EXPERIENCE OF AN INDIAN BANK MS. KRISHNABA PARMAR*; DR. ASSESSING THE RELIABILITY AND VALIDITY OF RELATIONSHIP MARKETING SCALE: THE EXPERIENCE OF AN INDIAN BANK MS. KRISHNABA PARMAR*; DR. PANKAJ TRIVEDI ** *(RESEARCH SCHOLAR) SAURASHTRA UNIVERSITY, RAJKOT,

More information

國立嘉義大學管理研究所博士班 Ph. D. Seminar in Marketing Strategy 1 st semester, 07-08

國立嘉義大學管理研究所博士班 Ph. D. Seminar in Marketing Strategy 1 st semester, 07-08 國立嘉義大學管理研究所博士班 Ph. D. Seminar in Marketing Strategy 1 st semester, 07-08 Instructors: Professor Arthur C.H. Chen (05-5342601-5232, chencs@yuntech.edu.tw) Dr. I-Ling Ling (05-2732843, yiling@mail.ncyu.edu.tw)

More information

An examination of professional services quality as a mediator between interpersonal communication and repurchase intention

An examination of professional services quality as a mediator between interpersonal communication and repurchase intention University of Wollongong Research Online Faculty of Commerce - Papers (Archive) Faculty of Business 2005 An examination of professional services quality as a mediator between interpersonal communication

More information

PRODUCT AND CUSTOMER MANAGEMENT

PRODUCT AND CUSTOMER MANAGEMENT PRODUCT AND CUSTOMER MANAGEMENT Academic Year: 2017/2018 2 nd Semester Instructor(s): Rui de Carvalho Course Description: The course will run in two theoretical/practical weekly classes. The course will

More information

Attitudinal Loyalty Personality trait or brand specific?

Attitudinal Loyalty Personality trait or brand specific? Attitudinal Loyalty Personality trait or brand specific? Rebekah Bennett * Graduate School of Management University of Queensland and Sharyn Rundle-Thiele School of Marketing University of South Australia

More information

in Service Operations

in Service Operations in Service Operations Injazz J. Chen, Atul Gupta and Walter Rom Department of Operations Management and Business Statistics, College of Business Administration, Cleveland State University, Cleveland, USA

More information

Household Size and Brand Perception: The Case of Store Brands in Zimbabwe

Household Size and Brand Perception: The Case of Store Brands in Zimbabwe Household Size and Brand Perception: The Case of Store Brands in Zimbabwe Sarah Nyengerai Department of Marketing, Bindura University of Science Education, P/Bag 1020, Bindura, Zimbabwe Evans Manjoro Department

More information

Services Marketing Bachelor level 10 ECTS credits Term 1

Services Marketing Bachelor level 10 ECTS credits Term 1 Services Marketing Bachelor level 10 ECTS credits Term 1 Dr. Vinita S. Sahay Professor sahayvinita@gmail.com Page # 1 Services Marketing Term 1: a 10 ECTS course is 3 weeks of teaching from 4-22 July and

More information

MARKETING MANAGEMENT

MARKETING MANAGEMENT MARKETING MANAGEMENT COURSE OUTLINE Instructor Name: Dr. Sarangapani Nivarthi Title : Associate Professor Assistant Dean, Management & Marketing COURSE DESCRIPTION Marketing Management is usually the primary

More information

MSI/H. Paul Root Award Previous Winners

MSI/H. Paul Root Award Previous Winners MSI/H. Paul Root Award Previous Winners 2008 Joseph Johnson and Gerard J. Tellis "Drivers of Success for Market Entry into India and China" Vol. 72, No. 3 2007 Timothy L. Keiningham, Bruce Cooil, Tor Wallin

More information

The Effect of Leadership Styles on Service Quality Delivery

The Effect of Leadership Styles on Service Quality Delivery The Effect of Leadership Styles on Service Quality Delivery Andrew M. Farrell Corresponding Author Marketing Group, Aston Business School Aston University Birmingham, B4 7ET United Kingdom Phone: 0044

More information

A Conceptual Analysis of the Effects of Product Prototypicality on Brand Resonance in Brand Extensions. Michael Baird and Ian Phau, Curtin University

A Conceptual Analysis of the Effects of Product Prototypicality on Brand Resonance in Brand Extensions. Michael Baird and Ian Phau, Curtin University A Conceptual Analysis of the Effects of Product Prototypicality on Brand Resonance in Brand Extensions Michael Baird and Ian Phau, Curtin University Abstract Brand prototypicality is an area that has had

More information

An e3-value Pattern for Valuing Customer Retention Initiatives

An e3-value Pattern for Valuing Customer Retention Initiatives An e3-value Pattern for Valuing Customer Retention Initiatives Matthieu De Coster, Wim Laurier, Geert Poels Department of Management Information and Operational Management, Faculty of Economics and Business

More information

BRAND NAME AND PRICE CUE EFFECTS WITHIN A BRAND EXTENSION CONTEXT

BRAND NAME AND PRICE CUE EFFECTS WITHIN A BRAND EXTENSION CONTEXT 59 BRAND NAME AND PRICE CUE EFFECTS WITHIN A BRAND EXTENSION CONTEXT Valerie A. Taylor, University of Tennessee at Chattanooga ABSTRACT This research considers brand name and price cue interaction effects

More information

4 teachers: Klapalová, Doležal,???

4 teachers: Klapalová, Doležal,??? Marketing -introduction Alena Klapalová albra@seznam.cz Information about the course 4 teachers: Klapalová, Doležal,??? 12-13 lectures:the foundations of marketing, Marketing environment, Marketing planning

More information

MARKETING V/I. Research Seminar Services Marketing

MARKETING V/I. Research Seminar Services Marketing MARKETING V/I Research Seminar Services Marketing Summer Term 2014 Department of Marketing Ilmenau University of Technology Anja Geigenmüller, Ph.D. Professor of Marketing Anja Geigenmüller, Ph. D., Professor

More information

CHAPTER 2 LITERATURE REVIEW. This chapter discusses the literature review concerning the service quality

CHAPTER 2 LITERATURE REVIEW. This chapter discusses the literature review concerning the service quality CHAPTER 2 LITERATURE REVIEW 2.1 INTRODUCTION This chapter discusses the literature review concerning the service quality dimensions, perceived value, customer satisfaction and customer loyalty as well

More information

Intra-Organisational Attitudes to Marketing and the Implementation of the Marketing Concept in Nonprofit Organisations

Intra-Organisational Attitudes to Marketing and the Implementation of the Marketing Concept in Nonprofit Organisations Intra-Organisational Attitudes to Marketing and the Implementation of the Marketing Concept in Nonprofit Organisations Paul James Harrison and Robin N. Shaw, Deakin University Abstract This paper explores

More information

Post Graduate Certificate in Management (PGDM)- Marketing

Post Graduate Certificate in Management (PGDM)- Marketing Post Graduate Certificate in Management (PGDM)- Marketing Programme Structure Module 1 MM01 - Marketing Management MM07 - Consumer Behavior MM02 - Sales and Distribution Management MM03 - Advertising &

More information

An examination of the effects of service brand dimensions on customer satisfaction

An examination of the effects of service brand dimensions on customer satisfaction University of Aarhus From the SelectedWorks of Polymeros Chrysochou 2012 An examination of the effects of service brand dimensions on customer satisfaction Athanasios Krystallis Polymeros Chrysochou Available

More information

Antecedents of e-marketing orientation in SMEs: An exploratory study

Antecedents of e-marketing orientation in SMEs: An exploratory study : An exploratory study Research-in-Progress Abdel Monim Shaltoni Alfaisal University ashaltoni@alfaisal.edu Abstract An organizations e-marketing orientation (EMO) reflects beliefs and behaviors towards

More information

Front of Package Nutritional Icons and their Influence on Adolescent Consumers Attitude towards and Purchase Intentions of Packaged Food

Front of Package Nutritional Icons and their Influence on Adolescent Consumers Attitude towards and Purchase Intentions of Packaged Food Front of Package Nutritional Icons and their Influence on Adolescent Consumers Attitude towards and Purchase Intentions of Packaged Food Michael Stokes, Dr Steve Goodman, Dr Sally Rao Hill University of

More information

Study of consumer oriented sales promotion in FMCG sector

Study of consumer oriented sales promotion in FMCG sector Study of consumer oriented sales promotion in FMCG sector Author : Ravi Sharma,Regional Debt Manager ICICI BANK LTD,New Delhi Co-Author : Rachna Arya, HOD Management Dept. BITS, Mohana,Sonepat,Haryana

More information

Quality Perceptions of Private Label Brands

Quality Perceptions of Private Label Brands INDIAN INSTITUTE OF MANAGEMENT AHMEDABAD INDIA Quality Perceptions of Private Label Brands Conceptual Framework and Agenda for Research Abhishek Abraham Koshy W.P. No.2008-02-04 February 2008 The main

More information

Asian Research Consortium

Asian Research Consortium Asian Research Consortium Asian Journal of Research in Social Sciences and Humanities Vol. 6, No. 4, April 2016, pp. 285-295. ISSN 2249-7315 A Journal Indexed in Indian Citation Index Asian Journal of

More information

The Role of Brand Orientation, Market Orientation on Strengthening Internal Brand Equity: Evidences from Banking Sector of Pakistan

The Role of Brand Orientation, Market Orientation on Strengthening Internal Brand Equity: Evidences from Banking Sector of Pakistan The Role of Brand Orientation, Market Orientation on Strengthening Internal Brand Equity: Evidences from Banking Sector of Pakistan Doi:10.5901/mjss.2014.v5n17p83 Abstract Naveed Ahmad D. G. Khan Faculty

More information

THE EFFECTS OF PRODUCT PROTOTYPICALITY ON BRAND RESONANCE IN BRAND EXTENSIONS - A CONCEPTUAL ANALYSIS

THE EFFECTS OF PRODUCT PROTOTYPICALITY ON BRAND RESONANCE IN BRAND EXTENSIONS - A CONCEPTUAL ANALYSIS THE EFFECTS OF PRODUCT PROTOTYPICALITY ON BRAND RESONANCE IN BRAND EXTENSIONS - A CONCEPTUAL ANALYSIS Michael Baird School of Marketing, Curtin Business School Curtin University of Technology Ian Phau

More information

University of Jordan Marketing Department Course Description

University of Jordan Marketing Department Course Description University of Jordan Marketing Department Course Description 1604201 Principles of Marketing The objective of this course is to introduce the students to the core of marketing and the basic elements of

More information

Design factors customer behaviour relationship: The mediating role of. emotions and cognition

Design factors customer behaviour relationship: The mediating role of. emotions and cognition Design factors customer behaviour relationship: The mediating role of emotions and cognition Nusairat, N, Rashid, T and Rembielak, G Title Authors Type URL Published Date 2015 Design factors customer behaviour

More information

THE INFLUENCE OF MARKET-ORIENTED ARTEFACTSOF THE FIRM ON SALES FORCE BEHAVIOUR AND ATTITUDES: FURTHER EMPIRICAL FINDINGS

THE INFLUENCE OF MARKET-ORIENTED ARTEFACTSOF THE FIRM ON SALES FORCE BEHAVIOUR AND ATTITUDES: FURTHER EMPIRICAL FINDINGS THE INFLUENCE OF MARKET-ORIENTED ARTEFACTSOF THE FIRM ON SALES FORCE BEHAVIOUR AND ATTITUDES: FURTHER EMPIRICAL FINDINGS Mark Farrell, Charles Sturt University Track: Market Orientation and Relationship

More information

CHAPTER - 3 RESEARCH GAP, PROBLEM STATEMENT, RESEARCH OBJECTIVES AND HYPOTHESES

CHAPTER - 3 RESEARCH GAP, PROBLEM STATEMENT, RESEARCH OBJECTIVES AND HYPOTHESES CHAPTER - 3 RESEARCH GAP, PROBLEM STATEMENT, RESEARCH OBJECTIVES AND HYPOTHESES 3.1 Research Gap and Statement of Research Problem Review of literature suggests that a number of studies have been carried

More information

Bachelor seminar for bachelor students of business administration (profile group Marketing) Communication Management II (6 LP) winter term 2015/2016

Bachelor seminar for bachelor students of business administration (profile group Marketing) Communication Management II (6 LP) winter term 2015/2016 Bachelor seminar for bachelor students of business administration (profile group Marketing) Communication Management II (6 LP) winter term 2015/2016 Seminar coordinator (preliminary): Max Backhaus, backhaus@wiso.uni-koeln.de

More information

Dependability a Key Element for Achieving Competitive Advantage: A Study of Information Service Firms

Dependability a Key Element for Achieving Competitive Advantage: A Study of Information Service Firms Dependability a Key Element for Achieving Competitive Advantage: A Study of Information Service Firms Vikas Kumar 1*, Archana Kumari 2, Jose Arturo Garza-Reyes 3, and Ming Lim 3 1 Dublin City University

More information

Dependability a Key Element for Achieving Competitive Advantage: A Study of Information Service Firms

Dependability a Key Element for Achieving Competitive Advantage: A Study of Information Service Firms Dependability a Key Element for Achieving Competitive Advantage: A Study of Information Service Firms Vikas Kumar 1,*, Archana Kumari 2, Jose Arturo Garza-Reyes 3, and Ming Lim 3 1 Dublin City University

More information

BUILDING BRAND RELATIONSHIPS THROUGH DIALOGUE COMMUNICATIONS AN EMPIRICAL STUDY (DISSERTATION PROJECT IN PROGESS)

BUILDING BRAND RELATIONSHIPS THROUGH DIALOGUE COMMUNICATIONS AN EMPIRICAL STUDY (DISSERTATION PROJECT IN PROGESS) BUILDING BRAND RELATIONSHIPS THROUGH DIALOGUE COMMUNICATIONS AN EMPIRICAL STUDY (DISSERTATION PROJECT IN PROGESS) Anke Hoffmann 1 Doctoral Student at the Institute of Marketing (Director: Manfred Krafft,

More information

Attitudinal and Behavioural Study of Online Consumers in Mizoram: A Case Study of Aizawl City

Attitudinal and Behavioural Study of Online Consumers in Mizoram: A Case Study of Aizawl City EUROPEAN ACADEMIC RESEARCH Vol. III, Issue 7/ October 2015 ISSN 2286-4822 www.euacademic.org Impact Factor: 3.4546 (UIF) DRJI Value: 5.9 (B+) Attitudinal and Behavioural Study of Online Consumers in Mizoram:

More information

Asian Journal of Multidisciplinary Studies

Asian Journal of Multidisciplinary Studies Asian Journal of Multidisciplinary Studies Volume 2, Issue 11, November 2014 ISSN: 2321-8819 (Online) 2348-7186 (Print) Impact Factor: 0.923 A study of Service Quality, Customer Satisfaction and of Customers

More information

Answer ALL questions within Section A and TWO questions within Section B.

Answer ALL questions within Section A and TWO questions within Section B. UNIVERSITY OF EAST ANGLIA Norwich Business School January PG Examination 2016-17 STRATEGIC MARKETING MANAGEMENT NBS-7025A Time allowed: 2 hours Answer ALL questions within Section A and TWO questions within

More information

One Year Post Graduate Diploma in Management (Event Management) Code: PDOE001 Integrated Marketing Communications 4 Credits

One Year Post Graduate Diploma in Management (Event Management) Code: PDOE001 Integrated Marketing Communications 4 Credits One Year Post Graduate Diploma in Management (Event Management) Optional Courses Code: PDOE001 Integrated Marketing Communications 4 Credits To enable participants with knowledge; skills and attitudes

More information

Internal Market Orientation, Market Orientation and Financial Performance; Some Empirical Evidence. Ian Lings, Aston University, UK.

Internal Market Orientation, Market Orientation and Financial Performance; Some Empirical Evidence. Ian Lings, Aston University, UK. Internal Market Orientation, Market Orientation and Financial Performance; Some Empirical Evidence Ian Lings, Aston University, UK Abstract A sample of 766 UK retail managers was surveyed to identify levels

More information

A STUDY OF FACTORS AFFECTING SATISFACTION OF MICROMAX MOBILE PHONE CUSTOMERS, IN BANGALORE, INDIA

A STUDY OF FACTORS AFFECTING SATISFACTION OF MICROMAX MOBILE PHONE CUSTOMERS, IN BANGALORE, INDIA A STUDY OF FACTORS AFFECTING SATISFACTION OF MICROMAX MOBILE PHONE CUSTOMERS, IN BANGALORE, INDIA PUNNAKKAL SILSON WILSON Abstract: The purpose of this research is to examine factors affecting the satisfaction

More information

The Effect of Brand Extensions on Parent-Brand Relationship Quality. Introduction

The Effect of Brand Extensions on Parent-Brand Relationship Quality. Introduction Page 1 of 9 ANZMAC 2009 The Effect of Brand Extensions on Parent-Brand Relationship Quality Introduction A recognized brand name that provides a competitive advantage is considered one of a firm s most

More information

Nr. Articol Jurnal Nume Semnatura General 1 Ehrenberg, A.C.S. "Models from Fact: Examples from Marketing," Fall 1981, 13 23

Nr. Articol Jurnal Nume Semnatura General 1 Ehrenberg, A.C.S. Models from Fact: Examples from Marketing, Fall 1981, 13 23 Nr. Articol Jurnal Nume Semnatura General 1 Ehrenberg, A.C.S. "Models from Fact: Examples from Marketing," March 1970, 435 445 2 Malhotra, Naresh K., Mark Peterson, and Susan Bardi Kleiser. "Marketing

More information

Factors Contributing to Customer Loyalty Towards Telecommunication Service Provider

Factors Contributing to Customer Loyalty Towards Telecommunication Service Provider Available online at www.sciencedirect.com Procedia - Social and Behavioral Sciences 40 ( 2012 ) 282 286 The 2012 International Conference on Asia Pacific Business Innovation & Technology Management Factors

More information

CHAPTER 4 THE CONCEPTUAL FRAMEWORK AND HYPOTHESES DEVELOPMENT

CHAPTER 4 THE CONCEPTUAL FRAMEWORK AND HYPOTHESES DEVELOPMENT CHAPTER 4 THE CONCEPTUAL FRAMEWORK AND HYPOTHESES DEVELOPMENT Building on the review of literature discussed in Chapter 2, Chapter 4 proposes a conceptual framework that addresses the research gaps and

More information

Understanding resistance to mobile banking adoption: Evidence from South Africa

Understanding resistance to mobile banking adoption: Evidence from South Africa Understanding resistance to mobile banking adoption: Evidence from South Africa Introduction In the last decade, the convergence of the Internet, wireless technologies, and mobile devices has made possible

More information

Retailers Perceived Value of Manufacturers Brands: Development of a Conceptual Model.

Retailers Perceived Value of Manufacturers Brands: Development of a Conceptual Model. Retailers Perceived Value of Manufacturers Brands: Development of a Conceptual Model. Mark S. Glynn Auckland University of Technology, New Zealand mark.glynn@aut.ac.nz Roderick J. Brodie University of

More information

A STRATEGIC IMPORTANCE OF STORE AMBIENCE FOR RETAINING CUSTOMERS Gowrishankkar V* 1. Tamil Nadu, India.

A STRATEGIC IMPORTANCE OF STORE AMBIENCE FOR RETAINING CUSTOMERS Gowrishankkar V* 1. Tamil Nadu, India. ISSN: 2249-7196 IJMRR/Feb 2017/ Volume 7/Issue 2/Article No-7/129-133 A STRATEGIC IMPORTANCE OF STORE AMBIENCE FOR RETAINING CUSTOMERS Gowrishankkar V* 1 1 Asst. Prof, Dept. of Management Research and

More information

How market orientation determines high brand orientation in SMEs?

How market orientation determines high brand orientation in SMEs? How market orientation determines high brand orientation in SMEs? Tommi Laukkanen, Saku Hirvonen, Helen Reijonen, Sasu Tuominen University of Eastern Finland Abstract The objective of this paper is to

More information

ASSOCIATION FOR CONSUMER RESEARCH

ASSOCIATION FOR CONSUMER RESEARCH ASSOCIATION FOR COUMER RESEARCH Labovitz School of Business & Economics, University of Minnesota Duluth, 11 E. Superior Street, Suite 210, Duluth, MN 55802 Formation of Price Expectation in Brand Extensions

More information

Shifting activities from employees to customers: Implications for the design and implementation of regulatory change

Shifting activities from employees to customers: Implications for the design and implementation of regulatory change Shifting activities from employees to customers: Implications for the design and implementation of regulatory change Dr Katarina Hackman Insurance Australia Group (IAG) and Faculty of Business, University

More information

A RELIABILITY TEST USED FOR THE DEVELOPMENT OF A LOYALTY SCALE

A RELIABILITY TEST USED FOR THE DEVELOPMENT OF A LOYALTY SCALE Florin-Alexandru LUCA "Gheorghe Asachi" Technical University of Iasi, Romania CMTM Economics and Marketing Department Claudia Ioana CIOBANU "Gheorghe Asachi" Technical University of Iasi, Romania CMTM

More information

Nagindas Khandwala College AUTONOMOUS. Bachelor of Commerce (B.Com) Programme

Nagindas Khandwala College AUTONOMOUS. Bachelor of Commerce (B.Com) Programme Nagindas Khandwala College AUTONOMOUS Bachelor of Commerce (B.Com) Programme SYLLABUS AND PAPER PATTERN For S.Y.B.COM ADVERTISING (APPLIED COMPONENT)-I & II SEMESTER-III & IV To be implemented from Academic

More information

A STUDY ON FACTORS INFLUENCING THE BRAND LOYALTY OF BATH SOAP USERS IN ERODE

A STUDY ON FACTORS INFLUENCING THE BRAND LOYALTY OF BATH SOAP USERS IN ERODE A STUDY ON FACTORS INFLUENCING THE BRAND LOYALTY OF BATH SOAP USERS IN ERODE Dr. S. BHUVANESWARI Assistant Professor of Commerce, Sri G. V. G. Visalakshi College for Women (Autonomous), Udumalaipettai.

More information

GREEN BRAND PERSONALITY AND GREEN PURCHASE INTENTIONS: THE MEDIATION ROLES OF GREEN BRAND ASSOCIATIONS AND GREEN BRAND ATTITUDE

GREEN BRAND PERSONALITY AND GREEN PURCHASE INTENTIONS: THE MEDIATION ROLES OF GREEN BRAND ASSOCIATIONS AND GREEN BRAND ATTITUDE GREEN BRAND PERSONALITY AND GREEN PURCHASE INTENTIONS: THE MEDIATION ROLES OF GREEN BRAND ASSOCIATIONS AND GREEN BRAND ATTITUDE 1 YU-SHAN, CHEN, 2 CHING-HSUN CHANG 1, Department of Business Administration,

More information

Contents Contents... ii List of Tables... vi List of Figures... viii List of Acronyms... ix Abstract... x Chapter 1: Introduction...

Contents Contents... ii List of Tables... vi List of Figures... viii List of Acronyms... ix Abstract... x Chapter 1: Introduction... Exploring the Role of Employer Brand Equity in the Labour Market: Differences between Existing Employee and Job Seeker Perceptions By Sultan Alshathry A thesis submitted to The University of Adelaide Business

More information

Key Stage 4 MARKETING, BUSINESS STUDIES & TOURISM TALKS

Key Stage 4 MARKETING, BUSINESS STUDIES & TOURISM TALKS Key Stage 4 MARKETING, BUSINESS STUDIES & TOURISM TALKS General points about this talk: Talks are taken by the marketing department and take place in a classroom in the Manor House. To this end most groups

More information

Analysing the impact of buyers' personality constructs on the market structure of brands.

Analysing the impact of buyers' personality constructs on the market structure of brands. University of Aarhus From the SelectedWorks of Polymeros Chrysochou 2008 Analysing the impact of buyers' personality constructs on the market structure of brands. Polymeros Chrysochou Athanasios Krystallis

More information

The Role of Self-Construals in Developing Customer Value Co-Creation Behavior

The Role of Self-Construals in Developing Customer Value Co-Creation Behavior The Role of Self-Construals in Developing Customer Value Co-Creation Behavior * Amjad Shamim Universiti Teknologi PETRONAS Zulkipli Ghazali Universiti Teknologi PETRONAS * Management and Humanities Department,

More information

Marketing Culture and Marketing Effectiveness: A Reflection in the Ugandan Telecommunication Industry

Marketing Culture and Marketing Effectiveness: A Reflection in the Ugandan Telecommunication Industry Marketing Culture and Marketing Effectiveness: A Reflection in the Ugandan Telecommunication Industry Dr. Musiime Andrew Makerere University Business School Dr. Palto. Ranjan. Datta London college of Management

More information

Bridging the Segmentation Theory/Practice Divide Guest Editors: Sally Dibb and Lyndon Simkin

Bridging the Segmentation Theory/Practice Divide Guest Editors: Sally Dibb and Lyndon Simkin Background Bridging the Segmentation Theory/Practice Divide Guest Editors: Sally Dibb and Lyndon Simkin More than thirty years ago, Wind s (1978) seminal review of research in market segmentation culminated

More information

Tisirak Soonarong Assumption University 592/3 Ramkhamhaeng 24 Hua Mak, Bangkok Thailand

Tisirak Soonarong Assumption University 592/3 Ramkhamhaeng 24 Hua Mak, Bangkok Thailand American International Journal of Contemporary Research Vol. 1 No. 3; November 2011 FACTORS AFFECTING BRAND LOYALTY TOWARD TAEKWONDO MARTIAL ARTS OF JINYA GYM IN BANGKOK Abstract Tisirak Soonarong Assumption

More information

CHAPTER 1: INTRO TO INTEGRATED MARKETING COMMUNICATIONS

CHAPTER 1: INTRO TO INTEGRATED MARKETING COMMUNICATIONS CHAPTER 1: INTRO TO INTEGRATED MARKETING COMMUNICATIONS THE ROLE OF MARKETING Marketing: Activity, set of institutions, and processes for creating, communicating, delivering and exchanging offerings that

More information

CONCLUSION, IMPLICATIONS AND SCOPE FOR FURTHER RESEARCH

CONCLUSION, IMPLICATIONS AND SCOPE FOR FURTHER RESEARCH 6 Contents CONCLUSION, IMPLICATIONS AND SCOPE FOR FURTHER RESEARCH 6.1 6.2 6.3 Conclusion Implications Scope for further Research 6.1 Conclusion This research was undertaken with the primary objective

More information

Awareness of people towards Green Marketing and Its impact on Environment Management. Abstract

Awareness of people towards Green Marketing and Its impact on Environment Management. Abstract Awareness of people towards Green Marketing and Its impact on Environment Management Assistant Professor, Delhi School of Professional Studies and Research Student PGDM (2011-13), Delhi School of Professional

More information

Mediating influence on customer loyalty

Mediating influence on customer loyalty Mediating influence on customer loyalty Mei-Lien Li Lynn University Robert Green Lynn University ABSTRACT In this study, the focus is on customer loyalty, and the antecedents of perceived value, and the

More information

Title: Series Title (if applicable): GOAL 1 Critical, Creative and GOAL 2 Current and Emerging Technologies Innovative Thinking

Title: Series Title (if applicable): GOAL 1 Critical, Creative and GOAL 2 Current and Emerging Technologies Innovative Thinking MANITOBA CALL FOR MARKETING AND DIGITAL COMMERCE 40s CURRICULUM CORRELATION FORM Resource ID #(s) Title: Series Title (if applicable): Student Resource Teacher Resource Indicate in the boxes below the

More information

Saudi Journal of Business and Management Studies. DOI: /sjbms. ISSN (Print)

Saudi Journal of Business and Management Studies. DOI: /sjbms. ISSN (Print) DOI: 10.21276/sjbms Saudi Journal of Business and Management Studies Scholars Middle East Publishers Dubai, United Arab Emirates Website: http://scholarsmepub.com/ ISSN 2415-6663 (Print) ISSN 2415-6671

More information

MSc Marketing Management - LM561

MSc Marketing Management - LM561 MSc Marketing Management - LM561 1. Objectives The programme aims to explore the nature and role of marketing in contemporary society. It will emphasise the role of marketing a new product and new business

More information

European Journal of Marketing

European Journal of Marketing Comments on Do Brands Compete or Co-exist Journal: Manuscript ID EJM-0-0-0 Manuscript Type: Original Article Keywords: Brand Loyalty, Brands, Branding Page of 0 Comments on Do Brands Compete or Co-exist

More information

LEE KONG CHIAN SCHOOL OF BUSINESS Year 2007/2008 Term 1. To be advised COURSE DESCRIPTION

LEE KONG CHIAN SCHOOL OF BUSINESS Year 2007/2008 Term 1. To be advised COURSE DESCRIPTION LEE KONG CHIAN SCHOOL OF BUSINESS Year 2007/2008 Term 1 MKTG101 Instructor: Tel: Email: Office: MARKETING Dr Raymond Teo To be advised To be advised xxx COURSE DESCRIPTION The objectives of this course

More information

Brand Portfolio Influences on Vertical Brand Extension Evaluations

Brand Portfolio Influences on Vertical Brand Extension Evaluations Brand Portfolio Influences on Vertical Brand Extension Evaluations AUTHORS ARTICLE INFO JOURNAL FOUNDER Michael Musante Michael Musante (2007). Brand Portfolio Influences on Vertical Brand Extension Evaluations.

More information

DAFTAR PUSTAKA. Allen, N. J. & Meyer, J. P The Measurement and Antecedents of Affective,

DAFTAR PUSTAKA. Allen, N. J. & Meyer, J. P The Measurement and Antecedents of Affective, DAFTAR PUSTAKA Allen, N. J. & Meyer, J. P. 1990. The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology, 63: 1-18. Aminee,

More information

Examining How Environmental Concern Affects Purchase Intention: Mediating Role of Perceived Trust and Moderating Role of Perceived Risk

Examining How Environmental Concern Affects Purchase Intention: Mediating Role of Perceived Trust and Moderating Role of Perceived Risk Contemporary Management Research Pages 143-152, Vol. 11, No. 2, June 2015 doi:10.7903/cmr.13845 Examining How Environmental Concern Affects Purchase Intention: Mediating Role of Perceived Trust and Moderating

More information

Keywords: Brand equity, Customer equity, Financial Metrics, Marketing Metrics, Firm Value.

Keywords: Brand equity, Customer equity, Financial Metrics, Marketing Metrics, Firm Value. Marketing Metrics: A Surrogate of Firm Valuation Shigufta Hena Uzma Assistant Professor, School of Management, National Institute of Technology Rourkela, Rourkela 769008, Odisha. shigufta.uzma@gmail.com,

More information

Country of origin image and brand image congruence: The impact on brand equity

Country of origin image and brand image congruence: The impact on brand equity 1 Country of origin image and brand image congruence: The impact on brand equity Erik B. Nes* Geir Gripsrud** *Erik B. Nes is Associate Professor at BI Norwegian School of Management, Oslo, Norway, e-mail

More information

Exploring the Relationship between Customer Equity and Satisfaction: An Empirical Study of Mongolian Gas Station Channels

Exploring the Relationship between Customer Equity and Satisfaction: An Empirical Study of Mongolian Gas Station Channels Exploring the Relationship between Customer Equity and Satisfaction: An Empirical Study of Mongolian Gas Station Channels Tain-Fung Wu 1 and Munkh-Ulzii Batmunkh 1 + Abstract To survive in the highly competitive

More information

Partnering with distributors to stimulate sales: a case study

Partnering with distributors to stimulate sales: a case study An executive summary for managers and executive readers can be found at the end of this issue Partnering with distributors to stimulate sales: a case study John A. Weber Associate Professor of Marketing,

More information

Management Science Letters

Management Science Letters Management Science Letters 4 (2014) 1519 1524 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl A study on the effects of sales related factors

More information