Five-day express repair service European Repair Center
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1 Five-day express repair service European Repair Center europe.omron.com
2 2 European Repair Centre 5 simple steps to our five-day express repair service Omron products are well known for being extremely reliable. Failures are an exception. In the event that a product needs repair, We have, in cooperation with DHL, set up a 5-step system to ensure a fast and simple repair service for all our EU customers. This is a free repair service for products under warranty as given by Omron. Where the warranty period has expired, a repair or replacement charge will be quoted. This standard charge quotation includes direct pick up and delivery at your site anywhere within the European Union Tell Omron what s wrong If you need a repair, contact your distributor or local Omron after sales. Repair authorisation We will send you an acknowledgement of your request for a repair and, if applicable a quotation. Pack the product for transport Make sure the product is securely packed in a box. Call your local DHL agency Quote the special OMRON account number and DHL will collect your package. DHL returns your repaired product Your repaired and tested product, along with a repair report, is returned within the next five working days!
3 3 Tell us what s wrong 1 In the event of a product failure, contact your distributor or local Omron after sales service staff providing them with the following information: Your company name, address and address Product type and number A detailed description of the error lot number Product type
4 4 European Repair Centre Repair authorization We will send you a fax or acknowledgement of your request, including a quotation for repair. The acknowledgement also contains the following information: A description of the product confirming the type and quantity to be repaired. For products not covered by a warranty, a cost estimate for the repair will be sent for your approval signature. You fax or this back to us. Omron DHL air way bill label to attach to the product. The telephone number for DHL - to arrange for free collection. A unique repair number (barcode) which can be used to track your product throughout the process. European Repair Center Page: 3 of 6 Repair Authorisation Product: FQ2-S45050F-08M RMA number: UKN European Repair Center Repair Authorisation UKN Send the repair to Omron European Repair Centre Attn: Warehouse Zilverenberg 2 NL-5234 GM s'hertogenbosch the Netherlands Omron Electronics Limited Opal Drive, Fox Milne MK15 0DG Milton Keynes UNITED KINGDOM From Tom Evison Repair & Service Tel Fax Date: Page 1 of 6 To Rotech Machines Ltd 1 Brownfields Court AL7 1AJ WELWYN GARDEN CITY UK For quick handling of your repair, please add this barcode to the product Dear Richard Pether, Further to our recent telephone conversation, I send you this authorisation for the repair of the following product. Product: FQ2-S45050F-08M (1PC) Lot number: * Unique RMA number: UKN Customer reference number: If the defect is covered by the warranty 'as given by Omron', there will be no costs charged. If the repair is not a warranty repair, the appropriate costs as quoted below will be charged. By signing this form and/or giving us your order number you authorise us to repair the product, even if the defect is not covered by the Omron warranty. Non warranty basis cost quotations. Non warranty repair: Single Component Failure: n/a No failure found: Not repairable: Carriage and packing. The repair price includes direct pickup, shipment and return delivery. Please note. Products must be properly packaged for safe shipment. Omron and the transport courier will not accept any responsibility for damage caused by poor packaging. Damage in transit, due to inadequate packaging, is the customer's responsibility. Please call DHL to book the shipment: If asked please do not accept the DHL insurance Attached you find the shipment documentation dedicated for this shipment (airwaybill) You can use this airwaybill to ship your product to our repair centre. Please quote the DHL account number as described on the airwaybill. When booking the shipment, DHL may also require the following information: Total Number of packages Total Weight Dimensions of the package Please add the attached barcode: The following page carries a barcode, which should be fixed to the product before packing it and booking the shipment. Ship the product to: Omron European Repair Centre Attn: Warehouse Zilverenberg 2 NL-5234 GM s'hertogenbosch the Netherlands In the event that the product is not ready for shipment on the date and time booked and agreed with the courier, and the booking was not cancelled with at least 24 hours notice, transport costs will be charged by us.
5 5 Pack the product for transport Make sure the product is securely packed in a box with sufficient protective padding around it. Be sure to include the barcode printed on the bottom of your repair confirmation. 1 Fill in your telephone number and address. 2 Fill in the number of packages, total weight (rounded up to the nearest 0.5kg) and the dimensions. 3 Sign the AWB and fill in the date
6 6 European Repair Centre Call your local DHL agency Call your local DHL agency and supply the following information: Omron s DHL customer account number. Weight and size of the package. Collection address. For same-day pick up, call DHL before 2 PM. Attach the completed airway bill to your package.
7 7 DHL returns your repaired product Your repaired and tested product, together with a repair report, will be returned within the next 5 working days. Further important information: Content of this five days express repair service is subject to change without prior notification. No rights can be reserved from this brochure. Repaired products receive a 12-month warranty on any replaced or repaired components, valid from the repair date at the Omron European Repair Centre. Customs procedures may delay repair requests from outside of the European Union. Some Omron products do not qualify for this express repair service. For more details, please contact your distributor or local Omron after sales staff, or consult our web page at (
8 Would you like to know more? OMRON EUROPE +31 (0) industrial.omron.eu omron.me/socialmedia_eu Sales & Support Offices Austria Tel: +43 (0) industrial.omron.at Germany Tel: +49 (0) industrial.omron.de Portugal Tel: industrial.omron.pt Turkey Tel: industrial.omron.com.tr Belgium Tel: +32 (0) industrial.omron.be Hungary Tel: industrial.omron.hu Russia Tel: industrial.omron.ru United Kingdom Tel: +44 (0) industrial.omron.co.uk Czech Republic Tel: industrial.omron.cz Italy Tel: industrial.omron.it South Africa Tel: +27 (0) industrial.omron.co.za Denmark Tel: industrial.omron.dk Netherlands Tel: +31 (0) industrial.omron.nl Spain Tel: industrial.omron.es Finland Tel: +358 (0) industrial.omron.fi Norway Tel: +47 (0) industrial.omron.no Sweden Tel: +46 (0) industrial.omron.se France Tel: +33 (0) industrial.omron.fr Poland Tel: industrial.omron.pl Switzerland Tel: +41 (0) industrial.omron.ch More Omron representatives industrial.omron.eu Although we strive for perfection, Omron Europe BV and/or its subsidiary and affiliated companies do not warrant or make any representations regarding the correctness or completeness of the information described in this document. We reserve the right to make any changes at any time without prior notice.
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