Operating instructions

Transcription

1 InfoTip RTS Repair Tracking Service Operating instructions

2 Keep track of your repairs The InfoTip "Repair Tracking Service" (RTS) is online! For the first time, InfoTip RTS provides you, the specialised dealer, with a manufacturer-wide logistics and information portal. Coordination, processing and tracking of your service and repair orders can now be performed centrally via a common platform. RTS was designed as a manufacturer-wide online logistics and information platform. In cooperation with FORD and BLAUPUNKT, we are offering you, as specialised dealer, this service free of charge. Your advantages at a glance: All the information about special service offers or handling are stored and displayed separately for each device. Simply enter the product data of the device, and you receive the necessary information about the service solution of the manufacturer specifically for this device. If the order is placed, all required documents and the correct shipping documents are generated. Time delays or additional expenditure due to incorrect shipments are a thing of the past. To facilitate the new system, the individual operating steps for registration and processing of BLAUPUNKT service cases are listed here. We always welcome any suggestions you may have. Simply write to us at rts-hotline@infotip.de. Your InfoTip RTS team

3 The registration Four steps to the portal The use of InfoTip RTS is free of charge. After an initial login under you are enabled. If you want to register as a new member, please select the area "New user?" under The system requests all the required data in four steps in a self-explanatory dialogue. Important: Your are asked to enter a personal user name and a personal password known only to yourself as well as your address. Since the system distinguishes case-sensitive entries, please record your data using the correct spelling. Next, all additional data are requested, such as your company name, your customer number for Blaupunkt ( ), and the most important contact information. Mandatory fields are identified by a red square. In the field "login_wizard_coopid_title", enter your individual Ford dealer code. This dealer code must be valid for the Ford Central Billing System. Finally, all the data are displayed in an overview with the option of making any final changes. If everything is correct, click on "register" at the end of the form. The data are then transmitted to us. After a brief check, you receive a confirmation by within 24 hours, whether and when you will be registered for the portal. The exact steps are described in chapter 1, "Register as a new customer".

4 Contents Register as new customer Create a new order Page 5-11 Page Edit order Page InfoTip RTS Repair Tracking Service

5 Register as new customer Step 1 Step 6 1 Please click here. Page 5

6 Register as new customer Step 2 Step 6 1 Please do not insert any spaces or special characters. To separate words, enter a period or an underscore. Page 6

7 Register as new customer Step 3 Step 6 1 Please select "Ford". Page 7

8 Register as new customer Step 4 Step 6 1 Page

9 Register as new customer Step 5 Step 6 1 Please enter your individual Ford dealer code here. Please enter " ". Page

10 Register as new customer Step 6 Step 6 Please check your entries. If they are correct, click on "register". 1 Page 10

11 Register as new customer 1 Registration successfully completed Enabling occurs within 24 hours if your Ford dealer code for the Ford Central Billing System is valid. Page 11

12 Create a new order Step 1 Step 8 Please log in here. The entry is casesensitive! 2 Page 12

13 Create a new order Step 2 Step 8 To order an advance replacement device, click here. 2 Page 13

14 Create a new order Step 3 Step 8 Please select only "Blaupunkt". 2 Page 14

15 Create a new order Step 4 Step 8 If you click on the wrench, the location of the Blaupunkt item number is displayed. Please enter the 10-digit Blaupunkt item number (always starting with ). 2 If you select "repair at cost", the prices are shown in the next step. If you select "in warranty repair", you must enter the initial registration date of the vehicle. Page 15

16 Create a new order Step 5 Step 8 Please ignore the original text. The rules of the direct repair process of the Ford Werke GmbH apply to you. 1. Upon confirmation of your order, we generally send you a replacement device at the replacement price within 24 hours. If you do not return the defective device within 10 working days, you will be invoiced the difference to the price of the new device. 2. The defective device is collected only if you call up this collection order again in InfoTip RTS and finalise the order by supplying the shipping document number of our advance replacement shipment. 3. Please process the return shipment of the defective device only via InfoTip RTS; otherwise, the processes cannot be assigned. 4. In case of a warranty, you will be send a repair report with WAN number after sending in the defective device. 2 Page 16

17 Create a new order Step 6 Step 8 Enter your individual order reference number here. 2 Page 17

18 Create a new order Step 7 Step 8 2 Page 18

19 Create a new order Step 8 Step 8 Please check your entries. If they are correct, click on "save and submit". 2 Used for invoicing via Ford Central Billing. Page 19

20 Create a new order 2 Order created successfully Page 20

21 After you received the advance replacement, log into InfoTip RTS again and order the collection of the defective part. Edit order Step 1 Step 6 Please log in here. The entry is casesensitive! 3 Page 21

22 Edit order Step 2 Step 6 Please click on the order for which you want to return the defective part. 3 Page 22

23 Edit order Step 3 Step 6 Please click here. 3 Page 23

24 Edit order Step 4 Step 6 If you click on the wrench, the location of the number is displayed. The serial number always starts with BP... Please enter the life of the vehicle (km). 3 Please package the problem device safely in the original packaging of the advance replacement device and select "Originalverpackt (Original packaging)". Finally, click on "submit". Page 24

25 Edit order Step 5 Step 6 Please print out the return waybill and enclose it with the device. 3 Page 25

26 Edit order Step 6 Step 6 Please print out the package slip and affix it to the package in a clearly visible location. 3 Page 26

27 Edit order Here, you can later view the return waybill and the package slip and print them again, if needed. 3 Order processed successfully Page 27