Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2004 to Business Process Management (BPM)

Transcription

1 Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Business Process Management (BPM) Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts

2 CHECK OUT THESE KEY TOPICS BUSINESS PROCESS MANAGEMENT MARKET SHARES BUSINESS PROCESS MANAGEMENT MARKET FORECASTS BPM MARKET DRIVING FORCES Modifying Business Processes Business Process Services BPM Multiple Process Categories CUSTOMER SUPPORT LINKING INTERNAL OPERATIONS SYSTEM INTEGRATOR ROLE E-BUSINESS BUSINESS PROCESS MANAGEMENT TECHNOLOGY ISSUES TECHNOLOGY PLATFORMS ADVANCED E-BUSINESS INFRASTRUCTURE BPM SOFTWARE PROCESS DESIGN WEB SERVICES BPMI.ORG OPPORTUNITY ABOUNDS OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts

3 Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Business process management promises to take the islands of knowledge, data and business rules that represent the core of enterprise activities and unite them into a business system that is accessible to ordinary business people. Leveraging Intranets and the Internet, application integration business process solutions present new levels of flexibility, customer service, and operational efficiency across an extended enterprise. A comprehensive business process management system provides an organization with the ability to collectively define and model their business processes, deploy these processes as applications accessible via the Web that are integrated with their existing software systems, and then provide managers with the visibility to monitor, analyze, control and improve the execution of those processes in real time. BPM market driving forces relate to the need for process use of information that achieves access between every different type of enterprise resource planning (ERP) system. Supply chains are automated using BPM technology based on integration infrastructure. New customer service systems need BPM in order to be implemented efficiently. Long running processes can be supported in a number of ways, but BPM is most efficient. Indirect factors relate to the migration of existing products from separate market segments. File transfer, CTI, applications development, and workflow illustrate the alternate ways to implement long running processes. Enterprise application integration is occurring in the context of corporate adoption of best-of-breed BPM strategies. Mergers, acquisitions, and reorganizations are increasing. The driving force is the need to leverage economies of scale brought by the Internet. A desire to develop closer links with customers, suppliers, and partners is also evolving. These events all drive demand for BPM. Business process management engine markets at $416.4 million in 2003 are expected to reach $1.1 billion by Products have a dashboard that supports ease of use for business analysts. Business analysts systems are expected to become ubiquitous and provide a useful purpose for PCs.

4 Companies Profiled Market Leaders IBM Corporation Tibco Software BEA webmethods Market Participants Ascential CommerceQuest Fiorano Global exchange Services Kabria MQSoftware SeeBeyond Technology BMC Software Deloitte Touche Fuego Itemfield Microsoft Savvion Vitria

5 Business Process Management (BPM) and Services Strategies and Forecasts, REPORT METHODOLOGY THIS IS THE TWO-HUNDRED AND TWENTY-FIRST REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, TELEPHONE EQUIPMENT, AND ENERGY. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. YOU MUST HAVE THIS STUDY

6 Business Process Management (BPM) Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Table of Contents BUSINESS PROCESS MANAGEMENT EXECUTIVE SUMMARY BUSINESS PROCESS MANAGEMENT EXECUTIVE SUMMARY IBM Has Dominant Market Position Business Process Management Market Shares Business Process Management Market Forecasts What Are Business Processes? What Is A Business Process Management System? BPM Market Driving Forces ES-1 ES-1 ES-3 ES-6 ES-8 ES-8 ES-10 BUSINESS PROCESS MANAGEMENT (BPM) MARKET DEFINITION 1. BUSINESS PROCESS MANAGEMENT (BPM) MARKET DEFINITION Achievement Of Greater Value From Existing Software Assets Business Process Management Benefits Product Development Process Provisioning Framework for BPM Highly Available Services Data Mapping For BPM Data Mapping Phased Services Approach Availability Assessment Deploying BPM BPM Features Reliability and Serviceability Rapid Response To Changing Business Conditions Modifying Business Processes Business Process Services BPM Multiple Process Categories Duration And Complexity BPM Process Categories Transaction-Centric Processes Person-To-Person Collaboration Processes Automation BPM Process Life Cycle Workflow and BPM Building And Implementing Business Process Workflows BPM Challenges Straight-Through Processing with Business Process Management Form Filter Rules-Based Routing Timely Filing Logic Business Process Integration Market Customer Support Business E-Services Benefits 1-36

7 E-Services Approach E-Services Challenge E-Services Partnering Retail Portal Channels E-Services Is The Business Model Business Process Management (BPM) Capabilities Business Process Execution Engine E-Business Engine Need For Automating Internal And External Processes Rapid, Reliable, Scalable Integration Solutions Role Of Mission Critical Middleware Messaging Messaging Solutions Linking Internal Operations Business Process Management, BPM Business-to-Business Integration, B2Bi Enterprise Application Integration, EAI Business Process Intelligence, BPI Business Vocabulary Management, BVM Market Needs For Business Process Management Difference Between An Application Server And Application Integration Difference Between Business Process Management (BPM) And Workflow Business Process Management Customer Services Solutions System Integrator Role Targeting Vertical Markets Strategic Alliances 1-74 BUSINESS PROCESS MANAGEMENT MARKET SHARES AND MARKET FORECASTS 2. BUSINESS PROCESS MANAGEMENT MARKET SHARES AND MARKET FORECASTS BPM Market Driving Forces Business Process Management Market Shares IBM Has Dominant Market Position Business Process Management Market Forecasts Process Workflow Market Forecasts E-Business B to B Global Exchange Services Workflow complements BPM Business Process Integration Advantages Business Process Management Productivity and Compliance Sarbanes-Oxley EAI Regional Analysis Event Management Business Management Enterprise Process Executive BPM Market Advantages Business Process Management Market Trends Business Process Management For Back End Systems Business Process Integration BPM for Internal IT Departments E-Business Infrastructure Principal Competitive Factors In The BPM Market Business Process Management (BPM) 2-43

8 BUSINESS PROCESS MANAGEMENT (BPM) SOFTWARE PRODUCT DESCRIPTION 3. BUSINESS PROCESS MANAGEMENT (BPM) SOFTWARE PRODUCT DESCRIPTION Business Process Management Product Positioning Business Process Management Middleware Products IBM Middleware BPM Software Model IBM WebSphere Business Integration IBM Business Process BPM Infrastructure IBM Server-Managed Middleware IBM Open Middleware Tibco BPM Positioning Tibco BusinessWorks TIBCO / Staffware Tibco / Staffware BPM Tibco / Staffware Process Suite BEA WebLogic BPM Platform BEA Web Services BEA WebLogic Integration BEA BPM E-Business Platform BEA elink Family SeeBeyond ICAN BPM Suite SeeBeyond Open Engine for BPM, Workflow and Web Services Microsoft BizTalk Server 2004 For BPM webmethods Business Process Management Vitria BPM Vitria BusinessWare Platform Vitria BusinessWare Vitria Healthcare / Health Insurance Solutions Vitria SmartClaims Vitria SmartResponse Vitria SmartCare Vitria Telecommunications Integrated Order Management for End-to-End Business Process Management Vitria Financial Group Positioning Vitria CleanOrder Integration Fiorano BPM Fiorano Business Integration Suite Fiorano Enterprise Service Bus (ESB) Fiorano Products Fiorano Business Service Composer CommerceQuest BPM Commerce Quest Fuego BPM Fuego Packaged BPM Templates Savvion BPM Savvion BPM Studio Savvion BPM Server Savvion Process Workflow Savvion BPM Server Open Architecture Savvion BPM Server Performance and Availability Savvion Process Manager Savvion BusinessManager 3-70

9 3.13 Pegasystems FileNet BPM FileNet Business Process Manager Quovadx Workflow IBM Workflow webmethods Workflow Fujitsu Software i-flow Dashboards IBM Dashboards webmethods Dashboard BEA Liquid Data for WebLogic CommerceQuest Dashboard MQSoftware Customized Business Dashboard BPM for MidSize Business IBM WebSphere Express Portfolio IBM Express Portfolio IBM Express Offers Full Spectrum Of Software, Hardware, Printers, Middleware, Services, And Financing IBM WebSphere Business Integration Connect Express Savvion Process Modeler BUSINESS PROCESS MANAGEMENT (BPM) TECHNOLOGY 4. BUSINESS PROCESS MANAGEMENT (BPM) TECHNOLOGY Business Process Management Technology Issues Application Integration Professional Services Implementation Strategies Application Connectivity Single Vendor Issues Standards Adoption BPM Technology Analysis BPM Business Benefits Technology Platforms Automated Virtualization Of Existing Enterprise Assets Complexity Of The Underlying IT Technologies Impact of Platforms Platforms and Disparate Technologies Events Event Transmission Business Process Automation Process-Oriented Architecture Business Process Automation Business Process Management Modular Architecture Business Components Advanced E-Business Infrastructure Application Integration Technical Advantages Integration System Architecture Open Systems Adapters Development Toolset Infrastructure And System Management BPM Software Process Design Process Monitoring 4-29

10 Messaging as Part of Process Operation BPM / Web Services Common Object Request Broker Architecture (CORBA) Enterprise Application Servers Advantages Of Java In Context Of Application Integration EAI Technology Heritage Web Services Promise Of Web Services Microsoft.Net Framework Java Java Technology J2EE Soap Apache Soap Load Balancer With SSL Support Points Of Failure Soap Limitations WSDL WSDL Service Descriptions UDDI UDDI Test Registries UDDI Distributed Web Service Discovery UDDI Consortium WS-Inspection Document Extensibility XML XSLT Metadata Repository Wrappering Workflow Management Coalition Service Level Challenges Quality Of Service (QoS) Functions Network Efficiency RosettaNet Standardizing Supply Chain Processes Business Need Business Process Management Packaged Solutions for Rapid Deployment Quality Of Service Control BPMI.org Bpmi.Org Defines Open Specifications BPM Transactional Finite-State Machines BPQL XML Standards Oasis 4-67 BUSINESS PROCESS MANAGEMENT (BPM) COMPANY PROFILES 5. BUSINESS PROCESS MANAGEMENT (BPM) COMPANY PROFILES Ascential Ascential Enterprise Integration Key Values Ascential ProfileStage Ascential QualityStage Data Preparation and Cleansing Ascential DataStage Data Transformation and Integration Ascential QualityStage Ascential Revenue 5-5

11 5.2 BEA BEA Systems WebLogic Enterprise Platform Industries Targeted By BEA BEA Customers BEA Financial Services and Insurance Customers BEA Telecommunications Customers BEA Services Customers BEA Manufacturing Customers BEA Retail/Wholesale Customers BEA Government Customers BEA Chemicals and Pharmaceuticals Customers BEA Revenue BEA Revenues by Geographic Region BEA WebLogic Platform BEA Revenue BEA Systems Q Revenue BMC Software BMC Software Positioning CommerceQuest Deloitte Touche Fiorano Fiorano Customers Fiorano Product Advantages Fiorano Higher Profitability Fiorano Software European Presence Fiorano Customers Fuego Global exchange Services Business Commerce Global exchange Services AS IBM Corporation IBM / Candle IBM Revenue IBM Third-Quarter 2003 Revenues IBM Third-Quarter 2003 Revenues Software IBM 2004 First-Quarter Revenue IBM DB2 Content Manager IBM Lotus Workplace Web Content Management IBM On-Demand Supply Chain IBM Acquires Holosofx IBM / PricewaterhouseCoopers Consulting IBM Acquires Rational Software Itemfield Itemfield Automates Complex Data Integration for Microsoft BizTalk Server Itemfield HL7 and HIPAA Integration Kabira Kabira Solution Suite Microsoft Microsoft.Net Microsoft BizTalk Server MQSoftware Customers 5-77

12 Products Savvion SeeBeyond Technology SeeBeyond (ICAN ) Suite SeeBeyond Alliances SeeBeyond Revenue Operations by Reportable Segments and Geographic Area SeeBeyond Financing SeeBeyond Four-Year Co-Marketing Agreement With General Motors Corporation (GMC) Tibco Software TIBCO BusinessWorks Improves Business Agility for Securities Firms Tibco FIX Processing Tibco BusinessWorks TIBCO Software JMS is Ported to Linux on Intel Tibco Software Revenue Tibco / Staffware Tibco / Staffware Tibco / Staffware Revenue Vitria Vitria Revenue Vitria Financial Outlook: Vitria Customers Vitria Technology Revenues Vitria Technology Customers Vitria Telecommunications Solutions webmethods webmethods Revenue webmethods Technology Highlights webmethods Integration Platform Target Markets Webmethods Solution Service-Oriented Architecture Webmethods Strategy 5-110

13 List of Tables and Figures BUSINESS PROCESS MANAGEMENT EXECUTIVE SUMMARY Figure ES-1 IBM, Tibco, WebMethods, and BEA Application Integration Market Segments, 2003 Figure ES-2 Business Process Management (BPM) Engine Market Shares, 2003 Figure ES-3 Business Process Management (BPM) Engine Market Shares, First Half 2004 Figure ES-4 Worldwide Business Process Engine Market Forecasts, Table ES-5 Business Process Management System Functions Table ES-6 BPM Market Driving Forces ES-2 ES-3 ES-5 ES-7 ES-9 ES-11 BUSINESS PROCESS MANAGEMENT (BPM) MARKET DEFINITION Table Primary Aims Of Business Process Management (BPM) Table Benefits Of Business Process Management Table Business Process Management (BPM) Software Challenges Table Role Of Middleware In High Availability BPM Computing Systems Table Core Components Of A High Availability Application Readiness Service Table Business Process Services Issues Table Issues Addressed By Business Process Management Systems Table Business Services Addressed By BPM Components Table BPM Process Categories Table Business Process Complexity Table Business Benefits Of Establishing An E-Services Approach Table E-Services Positioning For Delivering It-Based Benefits Table Principles Of Application Integration Table E-Services Challenge Table E-Services Partnering Strategy Table E-Services Systems Strategy

14 Table E-Services Positioning Table E-Services Table E-Services Marketing Directions Table BPM E-Services Market Positioning Table E-Services Modular Strategy Table E-Services Component Strategy Table Business Process Complexity Table Integration Platform Functions Table Application Integration Software Functions Table BPM Software Industries Targeted Table Enterprise Messaging Integration Functions Table Internal Enterprise Application Integration Tasks Table Market Needs For Business Process Management Table Key Elements Of BPM Strategy BUSINESS PROCESS MANAGEMENT MARKET SHARES AND MARKET FORECASTS Table BPM Market Driving Forces Figure Business Process Management (BPM) Engine Market Shares, 2003 Table Business Process Management (BPM) Engine Market Shares, 2003 Figure Business Process Management (BPM) Engine Market Shares, First Half 2004 Table Business Process Management (BPM) Engine Market Shares, First Half 2004 Figure IBM, Tibco, WebMethods, and BEA Application Integration Market Segments, 2003 Table Application Integration (EAI) Market Shares, Software License, Dollars, 2003 Figure Worldwide Business Process Engine Market Forecasts, Table Business Process Management (BPM) Engine Market Forecasts, Figure Worldwide Application Integration Workflow Software Forecast,

15 Figure Worldwide B to B E-Commerce Market Forecasts, Table E-Commerce B to B Market Forecasts, Table Worldwide Internet Transactions Conducted, Table Worldwide Business Process Workflow Market Forecasts, Table Business Process Integration Advantages Table Business Process Management Productivity and Compliance Market Forecasts, Software License, Dollars, Figure EAI Regional Market Shares, 2003 Table EAI Regional Market Shares, 2003 Figure B to C E-Commerce Market Forecasts, Table Advantages Of BPM Solutions Table BPM Functions Table Business Benefits Of Business Process Management Table Enterprise Back End System Advantages From Business Process Management Table Business Process Integration Advantages Table E-business Infrastructure Software Requirements Table Principal Competitive Factors In The BPM Market Table Specific Areas Of BPM Functionality Table BPM Infrastructure Functions Table Scope Of A Business Process BUSINESS PROCESS MANAGEMENT (BPM) SOFTWARE PRODUCT DESCRIPTION Table IBM BPM On Demand Benefits Table IBM On Demand System Key Software Components Table IBM WebSphere Systems Integration Table Tibco BPM Segment Positioning Table TIBCO's BPM Products

16 Table Tibco BusinessWorks Benefits Table Tibco BusinessWorks Features Table The BEA WebLogic BPM Platform Products Table BEA Integration Solutions Functions Table BEA WebLogic Integration Business Process Management Data Integration Features Table Key Functional Areas Of BEA WebLogic Integration Table Benefits Of BEA WebLogic Integration Table BEA elink Integration Server Options Table SeeBeyond ICAN Suite Functions Table SeeBeyond ICAN Suite Key Integration Technologies Table SeeBeyond ICAN Application-To-Application Integration Functions Table SeeBeyond ICAN Business-To-Business Integration Functions Table Business Process Management Functions Table Microsoft Adapter Positioning Table webmethods Business Process Management Benefits Table webmethods Business Process Management Functions Table Vitria Packaged Applications Table Vitria BusinessWare Positioning Table Vitria BusinessWare Positioning Table Vitria SmartResponse Functions Table Vitria BusinessWare Business Process Integration Platform Functions Table Fuego Packaged BPM Templates Table Fuego BPM Template Map To Common Business Problems Table Savvion Business Process Management Software Functions Table IBM Sequential, Conditional, Parallel, Or Ad Hoc Routing Figure IBM Workflow

17 Table webmethods Workflow Real-World Requirements Analysis Aspects Table webmethods Workflow Benefits Table Fujitsu i-flow Core Technology Functions Table webmethods Dashboard Benefits Table IBM Express Portfolio Features Table IBM Express On Demand Offering Positioning Table IBM Express Portfolio Functions Table IBM Express Middleware Functions Table IBM Express Middleware Components Table IBM Express Business Needs Solved Table IBM WebSphere Express Business Case / Benefits Table IBM WebSphere Business Integration Connect Express Functions BUSINESS PROCESS MANAGEMENT (BPM) TECHNOLOGY Table Type Of Event Information Table Event Management Definition Table Integration Services Table Business Components Chained Together To Comprise A Business Service Table Integration Services Table Design Concerns For Integration System Architecture Table Soap-Based Web Service Production Environment Testing Table XSLT Transformation Of XML Table Metadata Repository Table BPML E-Business Processes BUSINESS PROCESS MANAGEMENT (BPM) COMPANY PROFILES Table BEA Systems WebLogic Enterprise Platform Positioning

18 Table Industries Targeted By BEA Table BEA WebLogic Application Infrastructure Functions Table BEA WebLogic Network Infrastructure Functions Table Application Server Applications Targeted By BEA Table BEA Integrated Software Core Platform Table BEA Integrated Software BEA WebLogic functions Table BMC Functions To Prevent Recurrence Of IT Problems Table IBM Strengths and Challenges Table webmethods March 2004 Quarterly Financial Highlights

19 ABOUT THE COMPANY WINTERGREEN RESEARCH, HAS A UNIQUE RESEARCH STRATEGY THAT RELATES TO IDENTIFYING MARKET TRENDS THROUGH READING AND INTERVIEWING OPINION LEADERS. BY READING THE ELECTRONIC EQUIVALENT OF 40 FEET OF PAPER, WINTERGREEN RESEARCH SENIOR ANALYSTS CAN LEARN A LOT MORE ABOUT MARKETS, A LOT FASTER THAN CAN BE LEARNED THROUGH EXPENSIVE SURVEYS AND FOCUS GROUPS. THINKING ABOUT MARKET TRENDS IS A HIGH PRIORITY AT WINTERGREEN RESEARCH. AS WITH ALL RESEARCH, THE VALUE PROPOSITION FOR COMPETITIVE ANALYSIS COMES FROM INTELLECTUAL INPUT. IT IS A LUXURY REALLY, AVAILABLE TO ONLY A VERY FEW PEOPLE, TO BE ABLE TO GATHER INFORMATION, LOTS OF INFORMATION FROM READING MASSIVE AMOUNTS OF CONTENT, AND THEN TRYING TO MAKE SENSE OF THAT CONTENT. THE ABILITY TO THINK ABOUT MARKET TRENDS IS ENHANCED BY DOING IT OVER AND OVER FOR MANY DIFFERENT MARKETS. THAT IS WHAT WINTERGREEN RESEARCH IS ALL ABOUT: READING AND THINKING IS AN ESSENTIAL ASPECT OF COMPETITIVE ANALYSIS. TALKING TO OPINION LEADERS IS THE THIRD ESSENTIAL ASPECT OF PRODUCING GOOD, RELIABLE DATA. WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, INTERNET AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS.

20 ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.

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