Business Process Management (BPM) Market Shares, Strategies, and Forecasts, Worldwide, 2011 to 2017

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1 Business Process Management (BPM) Market Shares, Strategies, and Forecasts, Worldwide, 2011 to 2017 BPM Provides Process Automation, Supports Collaboration, and Permits Achieving Rapid Response to Changing Market Conditions Using Web Services, Mission Critical Messaging, and Systems Integration Mountains of Opportunity Picture by Susan Eustis WinterGreen Research, Inc. Lexington, Massachusetts

2 Business Process Management BPM BAM BPMS Business Process Management Market Shares Business Process Management Market Forecasts BPM CRM Business Process Change Building BPM Cloud Technology Blogging Web 2.0 Design Patterns Wiki-Style Collaboration Social Networking Business Process Management Market Driving Forces Greater Value From Existing Assets BPM Web Services CHECK OUT THESE KEY TOPICS BPM Multiple Process Categories Business Process Management Technology BPM Software Process Design Service Level Challenges BPM Products BPM Analytics WEB Services SOA Services Oriented Architecture SOA Cloud Computing SOA Application Middleware SOA Forecasts SOA Market Shares Web Services SOA Governance SOA ESB SOA Repository SOA Directory SOA Advances In Technology Services Oriented Architecture (SOA) Flexible Applications Middleware SOA Management SOA Security SOA Management Monitor SOA Manage SOA Application Service Levels SOA Business Process SOA IT SOA Flexible Response To Changing Market Conditions Innovation For The Very Large Enterprises SOA Innovation Software Localization Business Process Management BPM - SOA - Cloud Computing Growth Strategy: BPM Applications Middleware Makes IT Flexible, Responsive to The Line of Business, and Able to Grow the Busines Business Process Management (BPM): Market Shares, Strategies, and Forecasts, Worldwide, LEXINGTON, Massachusetts (June 22, 2011) WinterGreen Research announces that it has a new study on Business Process Management (BPM) Software Market Shares and Forecasts, Worldwide, The 2011 study has 775 pages, 245 tables and figures. Business Process Management, (BPM) is evolving more sophisticated software that works in cloud computing environments, allowing users at every level to achieve self-provisioning and automate processes that involve collaboration.

3 IBM is the market leader in BPM with a suite of products that improve every year. IBM is able to invest in the product set, improving it as the customer base grows ever larger, spreading the cost of software implementation across the large customer base. IBM is providing a BPM best practice solution that is the de-facto industry standard. The software that comprises IBM BPM foundation has been carefully selected from the IBM software portfolio to support each stage of the BPM life cycle, which includes four stages: IBM software portfolio s ability to support each stage of the BPM life cycle -- model, assemble, deploy, and manage -- is built out with component software that matches the defined stages. The hybrid computing systems provide dramatic improvement in cost structures, creating the ability to use Business Process Management systems along with Services Oriented Architecture (SOA) in a wide variety of situations. The line of business can launch applications into the cloud without having to worry about the underlying hardware platform. BPM software lets a user move from defining a problem, creating a model that describes the solution, assembling code components to address the solution, deploying the solution, and managing the results as the solution is implemented over time. In this manner software represents a complete middleware solution to rapidly respond to changing market conditions. Business process management software is achieving resurgence as enterprises realize that automation of process is key to market growth. Innovation depends on process automation. Software is critical to enabling solutions. Software is a strategic business asset used in every industry at every level. Software is necessary to provide automated process. Business processes and business process management techniques are becoming accepted. But the interpretation is different. There are a wide range of business processes that are appropriate for different business domains. Some manufacturing business domains focus on very strictly controlled processes. They require a very consistent outcome. Customer service oriented domains focus on very free-form, unstructured processes. They require varied and customized outcomes. Enterprise leaders are deploying increasingly intelligent applications software, middleware, systems and products. There is an accelerating adoption of innovation in the enterprise. Technology is enabling effective change. Change is highly dependent on the ability to manage effective software development and achieve delivery of systems. Collaboration is key to BPM program success. BPM programs require collaboration and coordination at all levels and phases. BPM suites are human-centric. BPM suites support collaboration. Leading vendors are delivering sophisticated social and Web 2.0 features. Process collaboration has evolved to a whole new level. Vendors have weaved social networks and collaboration into their BPM frameworks, providing sophisticated user profiling, process feeds, process discovery wikis, and social harvesting capabilities.

4 Process repositories are a core function. A BPM single process project can generate dozens of iterations of a single process model. Process professionals have a difficulty in maintaining numerous versions of a process model across different environments. To resolve this, IBM and Software AG are responding by providing comprehensive process repositories that allow teams to merge and track changes to process models. Complexity is an issue in the BPM market. Platforms are used to address complexity by combining components to create systems. The impact of platforms is significant because applications can be developed using standard specifications. A portion of developer workload is effectively eliminated because of the inherent technology services provided by the platform itself. Complexity of the underlying IT technologies is a central issue for both EAI and BPM. Highly skilled software engineers start with defined business requirements and painstakingly translate them into a technology model. Building a data map is a central part of this process. The data map usually looks like a spider web. It maps the movement of information from one process to another. Orders move to invoicing, billing and collections. Orders also move to inventory and manufacturing and shipping. Shipping needs to be interconnected to billing systems. Each company is a little different in how this works across departments. To implement a BPM system, software engineers pick and choose from the available disjointed EAI technologies. They draw a map of how the systems will be implemented. Reusable components are leveraged as much as possible. Translation of the EAI technology perspective into actual code generally involves a services engagement. The key point here is the complexity of the underlying technologies. Complexity of the underlying technologies drives significant translation challenges between the business perspective and the technology. Significant hurdles exist for BPM developers. Translation complexity dramatically impacts ongoing changes and management of applications. Applications are expensive to create and deploy and even more costly to maintain. BPM is trying to fit into the application software market. To modernize in the manner consultants would like to implement enterprise architecture as strategy, attention has to be paid to core platform architecture. In core enterprise architecture slides, every consultant says the enterprise must move away from silos. They describe this as a journey. The globally integrated enterprise implements consolidated systems that manage applications across the silos. If the systems architecture implements silos, then there is no way to move away from the silos. The platform and the architecture do make a difference. The silos are inside the technology, then of course the journey will go on and on. If instead, to adopt highly virtualized systems that permit integration, systems modernization, and very high systems utilization requires an architecture that supports that. When many processes run simultaneously as components on the large enterprise server system, then the migration to modernized IT systems is facilitated by the existing infrastructure.

5 One of the remarkable aspects of the SOA solutions are that they permit users to work across software segments to achieve significant insight into their IT automated process. BPM supports SOA in this regard. According to Susan Eustis, principal author of the study, BPM components are evolving a repository structure and the ability to be reused. In this manner they are becoming more mature. BPM based process manages collaboration more effectively. It handles complexity more effectively. Software architectures are significant because optimized technology makes the BPM systems work better. Because the component architecture supports software modules that can be put together in a variety of different ways, the line of business architects achieve competitive advantage while lowering costs. Code reuse is facilitated, benefitting the businesses that implement BPM. BPM markets at $ 2.3 billion in 2010 are anticipated to reach $ 5.5 billion by Market growth is a result of demand for automated business process that permits flexibility in response to changing business conditions. New systems are appropriate for the line of business to use to launch functionality in a cloud in a manner that is selfprovisioned. Hybrid computing systems are positioned to support cloud computing. BPM provides this as application middleware that permits IT to manage change. WinterGreen Research is an independent research organization funded by the sale of market research studies all over the world and by the implementation of ROI models that are used to calculate the total cost of ownership of equipment, services, and software. The company has 35 distributors worldwide, including Global Information Info Shop, Market Research.com, Research and Markets, Bloomberg, and Thompson Financial. Keywords:, Business Process Management BPM, BAM, BPMS, Business Process Management Market Shares, Business Process Management Market Forecasts, BPM CRM Business Process Change Building, BPM Cloud Technology, Blogging, Web 2.0 Design Patterns, Wiki-Style Collaboration, Social Networking, Business Process Management Market Driving Forces, Greater Value From Existing Assets, BPM Web Services, BPM Multiple Process Categories, Business Process Management Technology, BPM Software Process Design, Service Level Challenges, BPM Products, BPM Analytics, WEB Services Oriented Architecture, SOA Application Middleware, SOA Forecasts, SOA Market Shares, Web Services, SOA Governance, SOA ESB, SOA Repository, SOA Directory, SOA Advances In Technology, Services Oriented Architecture (SOA) Flexible Applications Middleware SOA Management And Security, SOA Management, Monitor SOA, Manage SOA, Application Service Levels, SOA Business Process, SOA It, SOA Flexible Response To Changing Market Conditions, Innovation For The Very Large Enterprises, SOA Innovation, Services Oriented Architecture, SOA, Cloud Computing, Software Localization,

6 Companies Profiled IBM Oracle Software AG Progress Software Market Leaders Microsoft SAP Frankfurt Stock Exchange PegaSystems Tibco Market Participants 5. (BPM) Company Profiles Active Endpoints Adobe Systems ActionBase AgilePoint Axway BancTec BizAgi BMC CA / 3Tera Cap Gemini Inc. Cordys Deloitte Touche EMC Fabasoft FinalWire Fiorano Fujitsu Global 360 HandySoft Hewlett Packard (HP) Information Builders Intalio inubit Newgen OpenText Pallas Athena PNMsoft Polymita Progress Software RedHat SAP Savvis Singularity Software AG Whitestein Technologies Workday Business Process Management (BPM): Market Shares, Strategies, and Forecasts, Worldwide, 2011 to 2017 Report Methodology This is the 473th report in a series of primary market research reports that provide forecasts in communications, telecommunications, the Internet, computer, software, telephone equipment, health

7 equipment, and energy. Automated process and significant growth potential are a priorities in topic selection. The project leaders take direct responsibility for writing and preparing each report. They have significant experience preparing industry studies. Forecasts are based on primary research and proprietary data bases. The primary research is conducted by talking to customers, distributors and companies. The survey data is not enough to make accurate assessment of market size, so WinterGreen Research looks at the value of shipments and the average price to achieve market assessments. Our track record in achieving accuracy is unsurpassed in the industry. We are known for being able to develop accurate market shares and projections. This is our specialty. The analyst process is concentrated on getting good market numbers. This process involves looking at the markets from several different perspectives, including vendor shipments. The interview process is an essential aspect as well. We do have a lot of granular analysis of the different shipments by vendor in the study and addenda prepared after the study was published if that is appropriate. Forecasts reflect analysis of the market trends in the segment and related segments. Unit and dollar shipments are analyzed through consideration of dollar volume of each market participant in the segment. Installed base analysis and unit analysis is based on interviews and an information search. Market share analysis includes conversations with key customers of products, industry segment leaders, marketing directors, distributors, leading market participants, opinion leaders, and companies seeking to develop measurable market share. Over 200 in depth interviews are conducted for each report with a broad range of key participants and industry leaders in the market segment. We establish accurate market forecasts based on economic and market conditions as a base. Use input/output ratios, flow charts, and other economic methods to quantify data. Use in-house analysts who meet stringent quality standards. Interviewing key industry participants, experts and end-users is a central part of the study. Our research includes access to large proprietary databases. Literature search includes analysis of trade publications, government reports, and corporate literature. Findings and conclusions of this report are based on information gathered from industry sources, including manufacturers, distributors, partners, opinion leaders, and users. Interview data was combined with information gathered through an extensive review of internet and printed sources such as trade publications, trade associations, company literature, and online databases. The projections contained in this report are checked from top down and bottom up analysis to be sure there is congruence from that perspective. The base year for analysis and projection is With 2010 and several years prior to that as a baseline, market projections were developed for 2011 through These projections are based on a combination of a

8 consensus among the opinion leader contacts interviewed combined with understanding of the key market drivers and their impact from a historical and analytical perspective. The analytical methodologies used to generate the market estimates are based on penetration analyses, similar market analyses, and delta calculations to supplement independent and dependent variable analysis. All analyses are displaying selected descriptions of products and services. This research includes referencde to an ROI model that is part of a series that provides IT systems financial planners access to information that supports analysis of all the numbers that impact management of a product launch or large and complex data center. The methodology used in the models relates to having a sophisticated analytical technique for understanding the impact of workload on processor consumption and cost. WinterGreen Research has looked at the metrics and independent research to develop assumptions that reflect the actual anticipated usage and cost of systems. Comparative analyses reflect the input of these values into models. The variables and assumptions provided in the market research study and the ROI models are based on extensive experience in providing research to large enterprise organizations and data centers. The ROI models have lists of servers from different manufacturers, Systems z models from IBM, and labor costs by category around the world. This information has been developed from WinterGreen research proprietary data bases constructed as a result of preparing market research studies that address the software, energy, healthcare, telecommunicatons, and hardware businesses. YOU MUST HAVE THIS STUDY

9 Table of Contents Business Process Management (BPM) Executive Summary BUSINESS PROCESS MANAGEMENT (BPM) EXECUTIVE SUMMARY Business Process Management Market Driving Forces Business Process Management Market Shares Business Process Management (BPM) Market Forecasts BPM Targeted Solution Frameworks, Embedding Agile Project Management Features Collaboration Key To BPM Program Success BPM Industry Consolidation Complexity Of The Underlying IT Technologies Impact of Platforms Business Process Management (BPM) Systems ES-1 ES-1 ES-4 ES-5 ES-7 ES-7 ES-8 ES-9 ES-11 ES-13 Business Process Management (BPM) Market Description and Market Dynamics 1. BUSINESS PROCESS MANAGEMENT (BPM) MARKET DEFINITION AND MARKET DYNAMICS Business Process Management Defines How An Enterprise Operates BPM Process Modeling BPM Targeted Solution Frameworks, Embedding Agile Project Management Features Collaboration Key To BPM Program Success BPM Acquisitions Business Process Management Platforms Comprehensive Risk Analysis Business Process Management Functions Execution of Business Processes Integration Aspects of BPM BPM Supports Overlapping Systems SOA / B2Bi Systems A Comprehensive BPM Platform BPM Web Services A Business Process Monitoring, Analysis and Control Platform Web 2.0 Internet Scale Mainstream Applications Web 2.0 Design Patterns Data is t Next for Web Network Effects Collaboration Social Networking Heuristics Wiki-Style Collaborative Editing 1-22

10 1.6 Core Competencies of Web Web 2.0 Next Generation Applications Web 2.0 Impact On Business Environment Web 2.0 Corporate and Marketing Communications Blogging Architecture of Participation Permalink Functionality Organization Central To BPM Strategy Organizational Changes 1-37 Business Process Management (BPM) Market Shares and Market Forecasts 2. BUSINESS PROCESS MANAGEMENT (BPM) MARKET SHARES AND MARKET FORECASTS Business Process Management Market Driving Forces Business Process Management Market Shares IBM Business Process Management (BPM) Oracle Microsoft Biz Talk Server Adobe Tibco Dynamic BPM Tibco BPM Progress Software Savvion BusinessManager PNMsoft Fujitsu PegaSystems PegaSystems Recognized Industry Leader HandySoft Newgen Software Automates Key Processes Polymita Global Fabasoft Singularity EMC OpenText Metastorm Business Process Management (BPM) Business Process Management (BPM) Market Forecasts Business Process Management (BPM) Market Industry Segments, 2-27 i. BPM Systems Provide A Complete View Of ii. End-To-End Business Processes Automation of Business Process Linked BPM and SOA Quantities of Information to be Managed Business Process Management (BPM) Regional Market Segments 2-50 Business Process Management (BPM) Product Description 3. BUSINESS PROCESS MANAGEMENT (BPM) PRODUCT DESCRIPTION IBM Business Process Management (BPM) IBM Business Process Manager IBM Business Monitor IBM WebSphere Business Events 3-5

11 3.1.4 IBM Integration Designer IBM WebSphere Decision Server IBM Case Manager IBM BPM Industry Packs IBM Blue Works IBM Support For Different Business Processes And Business Process Management Techniques Users in IBM Blueworks Live IBM Account Management Improvements TIBCO iprocess Suite Tibco Process Modeling and Implementation Tibco Business Rules Tibco Process Execution Tibco User Workspace Tibco Process Visibility Tibco Dynamic BPM Tibco BPM Tibco Process Modeling TIBCO Business Studio Tibco Business Studio BPM in the Enterprise Tibco Model-Driven Process Development Tibco Process Management Tibco Work Management Tibco ActiveMatrix BPM Spotfire Tibco BPM in the Cloud Tibco Simple Applications and Workflows Tibco Formvine 3-38 Tibco ActiveMatrix Source: Tibco Tibco ActiveMatrix Service Performance Manager 3-40 Tibco ActiveMatrix Policy Manager Tibco Software Business Integration TIBCO ActiveMatrix BusinessWorks Tibco BusinessWorks SmartMapper TIBCO Adapters Progress Software Savvion BusinessManager 3-49

12 3.3.1 Progress Software s Savvion BPM Server Progress Software Savvion BPM Portal Progress Software Savvion Business Expert Progress Software Savvion Business Rules Management Server Progress Software Savvion Process Asset Management Server Progress Software Savvion Process Modeler Progress Software Sonic Enterprise Service Bus (ESB) for SOA Progress Software Sonic ESB Workbench Oracle Oracle Business Process Management Suite Oracle BPEL Process Manager Oracle Human Workflow Oracle Business Rules Oracle Adapter Framework Oracle Business Activity Monitoring Oracle Business Process Analysis Suite Oracle Process Governance SAP Cloud Service Oriented Architecture (SOA) SAP SOA Business Suite SAP SOA Customer Relationship Management SAP SOA Enterprise Resource Planning (ERP) Savvis Savvis Symphony BMC Software OpenText Metastorm Enterprise Products OpenText Metastorm ProVision OpenText Metastorm ProVision BPA OpenText Metastorm BPM OpenText Metastorm Integration Manager (MIM) OpenText Enterprise Architecture: Metastorm ProVision OpenText Metastorm ProVision Synergy With Other Systems OpenText Metastorm ProVision Business Process Analysis (BPA) OpenText Metastorm ProVision Leveraging The Software And The Integrated Modeling Languages OpenText Metastorm ProVision s Advanced Simulator OpenText Metastorm ProVision Process Data Discovery OpenText Metastorm ProVision Process Six Sigma Support Opentext Metastorm Effective Monitoring And Managing User Tasks OpenText Metastorm Advanced Process Intelligence OpenText Metastorm Controlled Exception Management Fiorano FioranoMQ Fiorano SOA Components & Adapters Fiorano Studio Fiorano Studio Event Process Choreography Fiorano Studio Synthesizing Event-Driven Business Processes Fiorano Studio Deploying Event-Processes Fiorano Studio Dynamically Modifying And Changing Event-Processes Fiorano Studio Monitoring Event-Processes Microsoft Biz Talk Server Microsoft People-Ready Process: Routes of Adoption Microsoft Process Awareness Microsoft Process Standardization 3-147

13 Microsoft Process Automation Microsoft Process Optimization Microsoft Routes of Adoption: Process Awareness Microsoft Office SharePoint Server Microsoft Routes of Adoption: Process Automation Microsoft BizTalk Server Microsoft's Business Process Platform Microsoft. Office Business Applications Hewlett Packard BPM Cloud Service Automation HP Cloud Services Up And Running In Minutes: HP Maps HP Financial Services HP Cloud Service Automation for Matrix Hewlett Packard HP SOA Interoperability Standards-based components make IT Systems More Flexible And Significantly Simplify Integration Reuse Reduces Development Cost And Time And Increases Quality Of Future Applications HP SOA Governance Interoperability Framework (GIF) Software AG Software AG Optimization for Process Software AG Document Centric BPM Content Service Platform Software AG Content Management & Automation Software AG webmethods Composite Application Framework Software AG Optimize for SAP Fujitsu Interstage Fujitsu Interstage Automated Process Discovery (APD) Fujitsu Cloud BPM Pegasystem Pegasystem Work Management Pegasystem Monitoring and Reporting Pegasystem Optimization and Reuse Pegasystem Industry Solutions Pegasystem BPM in the Cloud Adobe Adobe LiveCycle Business Activity Monitoring (BAM) ES Adobe's LiveCycle Collaboration Service Adobe LiveCycle ES2 Connectors for ECM Adobe LiveCycle Content Services Adobe LiveCycle Data Services Adobe LiveCycle Digital Signatures Adobe LiveCycle Forms LiveCycle Mobile Adobe LiveCycle Mosaic Adobe LiveCycle Output Adobe LiveCycle PDF Generator The Adobe LiveCycle Process Management Adobe LiveCycle Rights Management Adobe LiveCycle Production Print Business Process Management (BPM) Technology 4. BUSINESS PROCESS MANAGEMENT (BPM) TECHNOLOGY Industry Frameworks Used to Implement BPM Process 4-1

14 4.2 Business Process Management Technology Issues Application Integration Professional Services Implementation Strategies Application Connectivity Single Vendor Issues Standards Adoption BPM Technology Analysis BPM Business Benefits Technology Platforms Automated Virtualization Of Existing Enterprise Assets Complexity Of The Underlying IT Technologies Impact of Platforms Platforms and Disparate Technologies Events Event Transmission Business Process Automation SOA Foundation Reference Architecture IBM WebSphere Business Integration Business Rule Beans 4-26 IBM WebSphere Business Integration Programming Model Extensions 4-27 IBM WebSphere Business Integration Quality of Service Oracle SOA Suite Oracle SOA Benefits Process-Oriented Architecture Business Process Automation Business Process Management Modular Architecture Business Components 4-35 Business Process Management (BPM) Company Profiles 5. BUSINESS PROCESS MANAGEMENT COMPANY PROFILES Active Endpoints Active Endpoints Serves European Telecom Tele2 To Scale With ActiveVOS BPMS Adobe Systems Adobe Targets Businesses And Organizations Adobe Revenue Adobe Systems Revenue: Adobe Systems Software Tools Adobe Systems Creative Solutions Business Summary Adobe Knowledge Worker Market Opportunity Adobe Systems Knowledge Worker Products Adobe Systems Enterprise Opportunity Adobe Systems Enterprise Business Summary Adobe Systems Enterprise Strategy Adobe Systems Process Management Adobe Systems Content Services Adobe Systems Knowledge Worker and Enterprise Related Products ActionBase AgilePoint Axway Axway Worldwide BancTec BancTec Partner Focus 5-27

15 5.7 BizAgi BMC Business runs on IT. IT runs on BMC Software BMC Revenue BMC Industry Partnerships BMC Partnering With Salesforce.com BMC Customer Profile BMC Software Revenue BMC Strategy BMC Atrium BMC Compliance Positioning BMC Solutions and Products BMC Service Assurance BMC Service Automation BMC Software (NASDAQ:BMC) BMC Strategy BMC BSM Platform BMC Solutions Software Business Segments BMC Software Acquires MQSoftware BMC Software Partners BMC Strategic Alliances BMC Technology Alliance Partners BMC Cloud Computing BMC Teamed With Amazon Web Services BMC Salesforce.com Partnership Cisco, BMC Forge Cloud Infrastructure Partnership BMC Software Fiscal 2011 Third Quarter Revenue BMC Software Revenue: BMC Cloud Positioning CA / 3Tera CA Acquires 3Tera Cloud Computing Solution Provider CA Rapid, Simplified Cloud Enablement CA Integration with Virtual and Physical Management Technologies CA Revenue CA (CA: New York Stock Exchange) CA Fiscal 2010 Business Developments and Highlights CA Acquisitions CA Business Strategy CA Mainframe Products CA Secure CA Enables the Adoption of New Technologies CA Cloud Computing CA SaaS Offerings Appeal To Emerging Enterprises CA Strategic Positioning For Growth Analysis Of CA Strategy CA Revenue CA QUARTERLY UPDATE CA Performance Indicators CA Subscription and Maintenance Revenue Cap Gemini Inc Cap Gemini Collaboration in Action Optimizing Capabilities Cap Gemini Aligning the Organization Capgemini Group Revenues Cordys Cordys Middle-Out Design Paradigm Cordys Innovative, solid BPMS 5-81

16 5.12 Deloitte Touche Deloitte Enterprise Architecture Tools Approach Deloitte Business process management Deloitte Approach Deloitte Information Management Deloitte Approach to Information Flow Process Optimization Deloitte s Approach To IT strategy Deloitte Outsourcing Advisory Services Deloitte Experts From Outsourcing Advisory Services Deloitte System Integration Deloitte Web Strategy EMC EMC Velocity² Atmos Partner Program EMC / VMware EMC Virtual Storage EMC Supports Information Technology (IT) EMC Revenue RSA Information Security EMC Consolidated Revenues By Geography: Information Storage Segment EMC Symmetrix Systems EMC CLARiiON Systems EMC Celerra IP Storage Systems EMC Centera Content Addressed Storage Systems EMC Connectrix Directors and Switches EMC Consumer and Small Business Products Division EMC /Decho Corporation EMC Content Management and Archiving Segment EMC RSA Information Security Segment EMC Global Services EMC VMware Virtual Infrastructure Segment EMC (NYSE: EMC) EMC (NYSE: EMC) / VMware (VMW) EMC Information Infrastructure Products and Offerings EMC Information Storage Segment EMC Acquisitions EMC Big Data EMC Global Services EMC RSA Information Security Segment EMC Information Intelligence Group Segment VMware Virtual and Cloud Infrastructure Products EMC Strategic Positioning EMC Technology Alliances Cisco and EMC EMC VMware Partnership EMC Competition EMC Sustainability EMC Five Year Revenue EMC Consolidated Revenues By Geography: EMC Corporation EMC Distribution Channels EMC Technology Alliances Fabasoft FinalWire FinalWire AIDA64 Pricing and Availability Fiorano Fiorano Customers Fiorano Enterprise Service Bus (ESB) 5-141

17 5.17 Fujitsu Fujitsu OSS/NOS Fujitsu SOA Fujitsu CentraSite SOA Governance Global Global 360 Persona-Based BPM HandySoft Hewlett Packard (HP) HP Cloud Assure Services HP Cloud Assure Types Of Cloud Service Environments Supported Hewlett-Packard Revenue HP Enterprise Storage and Servers Revenue HP Software Revenue Hewlett Packard (HP) Focuses On Simplifying Technology Hewlett Packard (HP) SOA Hewlett Packard (HP) SOA Solutions Hewlett Packard (HP) SOA Systinet Governance HP Products and Services Segments Hewlett-Packard Technology Solutions Group Hewlett-Packard Enterprise Storage and Servers Hewlett-Packard Industry Standard Servers Hewlett-Packard Business Critical Systems Hewlett Packard Halo Telepresence Customers Hewlett Packard Computer Industry Market Participant Hewlett Packard Global Provider Of Products HP Products and Services: Segment Information Hewlett Packard Technology Solutions Group Hewlett Packard Enterprise Storage and Servers HP and Tower Software Hewlett Packard Tower Software TRIM Context IBM IBM WebSphere IBM Business Partnering Strategy IBM Strategic Priorities IBM BPM Powered By Smart SOA IBM Delivers Integration and Innovation to Clients IBM Business Model IBM Unified Communications In The Cloud Architecture IBM LotusLive Cloud-Based Portfolio Of Social Networking And 5Collaboration Services IBM Revenue IBM Software Capabilities IBM Systems and Technology Capabilities IBM Worldwide Organizations IBM Integrated Supply Chain IBM Security IBM Cloud Computing IBM Business Model IBM Business Segments And Capabilities IBM GTS Strategic Outsourcing Services Capabilities IBM Global Process Services IBM Integrated Technology Services IBM GTS Services Delivery IBM Application Management Service IBM Software Capabilities IBM Systems and Technology IBM Global Financing 5-199

18 IBM Premier Globally Integrated Enterprise IBM Integrated Supply Chain IBM Software Competition IBM 2010 Revenue IBM LotusLive Cloud-Based Social Networking And Collaboration Information Builders Information Builders / iway Software iway Software Intalio inubit Microsoft Dynamics GP Microsoft Dynamics GP Microsoft Dynamics GP Financial Accounting And Business Management Solution Microsoft Corporation Microsoft Azure Services Platform Microsoft Windows Azure Microsoft Live Services Microsoft SQL Services Microsoft.NET Services Microsoft SharePoint Services & Dynamics CRM Services Microsoft Revenue Microsoft Second-Quarter Revenue For The Quarter Ended Dec. 31, Microsoft Segment Revenue Microsoft Competition Microsoft Security Vulnerabilities Microsoft Client Segment Microsoft Segments Open Text Livelink ECM Integration Microsoft Office SharePoint Server Microsoft Multinational Computer Technology Selected Microsoft Partners Microsoft Financials Microsoft Software Products Newgen Newgen Software Automates Key Processes OpenText (NASDAQ: OTEX, TSX: OTC) Open Text Revenue OpenText Strategic Fit with Microsoft Open Text ECM Suite Metastorm Enterprise Metastorm Revenues Open Text Support program Open Text and Microsoft Corporation Open Text and Oracle Corporation Open Text and Global Systems Integrators Oracle Oracle Revenues: Oracle Acquisitions / Sun, BEA, AmberPoint Oracle Fiscal 2011 Acquisitions Including Art Technology Group, Inc. (ATG), Oracle Fiscal 2010 Acquisitions Oracle Software Business Oracle SOA Oracle / Amberpoint 5-266

19 Oracle SOA Suite Oracle JDeveloper Oracle / Stellent Pegasystems Pegasystems Customers Pallas Athena PNMsoft Polymita Progress Software Progress Software Products Progress Orbix Progress ObjectStore Enterprise Business Solutions business unit: Progress Responsiveness Process Management Progress Control Tower Progress Sonic Progress Actional Progress Apama Progress Savvion Progress Software Fuse Enterprise Data Solutions business unit: Progress DataDirect Connect Progress DataDirect Shadow Progress Data Services Progress Software Segments Progress Software 2011 Fiscal First Quarter Revenue Progress Software Revenue: Progress Software Customers Progress Software Positioning Progress Software Regional Market Participation Progress Software / Savvion Acquisition RedHat Red Hat (Nyse: RHT) Red Hat Customers Red Hat Key Partners: Red Hat Industries Targeted Red Hat Revenue: SAP Frankfurt Stock Exchange (NYSE:SAP) SAP Strategy For Growth SAP Strategy SAP Service-Oriented Architecture SOA SAP Netweaver SAP Industries Served SAP Revenue SAP Major Customer Wins Savvis Savvis Cloud Services Savvis Managed Security Services Savvis Dedicated Hosting Savvis Strategy Savvis Revenue Singularity Singularity TotalAgility Software AG Software AG Revenues Software AG Key Revenue Figures Software AG Enterprise Transaction Systems (ETS) Software AG Enterprise Transaction Systems (ETS) 5-347

20 Software AG (Frankfurt TecDAX: SOW) Business Process Excellence Software AG (Frankfurt TecDAX: SOW) IDS Scheer Consulting Software AG (Frankfurt TecDAX: SOW) Industry Software AG (Frankfurt TecDAX: SOW) Products Software AG (Frankfurt TecDAX: SOW) Services Software AG Customers Tibco Tibco SOA Tibco Business Optimization Tibco BPM Tibco Professional Services Tibco Competition Tibco Professional Services Tibco Software Revenue Whitestein Technologies Workday Workday Customers Workday Customers List of Tables and Figures Business Process Management (BPM) Executive Summary Table ES-1 Business Process Management Market Driving Forces Figure ES-2 Comparative Value of Innovation Figure ES-3 Business Process Management (BPM) Market Shares Figure ES-4 Business Process Management (BPM) Markets Forecasts Dollars, Worldwide, Figure ES-5 IBM BPM Industry Packs Figure ES-6 PegaSystems BPM Permits Management Of The Complete Lifecycle Of Work Tasks Figure ES-7 Fujitsu Interstage Automated Process Discovery ES-2 ES-3 ES-4 ES-6 ES-14 ES-15 ES-16 Business Process Management (BPM) Market Description and Market Dynamics Table Business Process Management Functions Defines How An Enterprise Operates Table BPM Platform Automation Of Process Functions Table Basic Workflow Products Overlap With BPM systems Table SOA / B2Bi Systems Functions Table

21 Business Process Manager Functions Table Harnessing Collective Intelligence Table Web 2.0 Next Generation Applications Providers Table Web 2.0 Web Space Characteristics Table Web 2.0 Next Generation Applications Table Web 2.0 Next Generation Functions Business Process Management (BPM) Market Shares and Market Forecasts Table Business Process Management Market Driving Forces Figure Comparative Value of Innovation Figure Business Process Management (BPM) Market Shares Figure Business Process Management (BPM) Market Shares, Dollars, Worldwide, 2010 Table Selected List of Business Process Management (BPM) Companies Table IBM BPM Product Components Table IBM Smarter Planet Initiative Industry Solutions Figure IBM Smarter Industry Solutions Source: IBM Karen Parrish Power Point Slide Table Tibco BPM Components Figure Business Process Management (BPM) Markets

22 Forecasts Dollars, Worldwide, Table Business Process Management (BPM) Markets Dollars, Worldwide, Figure Business Process Management (BPM) Market Forecasts, Units, Worldwide, Table Business Process Management (BPM) Market Industry Segments, Dollars and Unit Ports, Worldwide, Table Business Process Management (BPM) Market Industry Segments, Dollars, Worldwide, Table Business Process Management (BPM) Market Systems Functions Table BPM Adoption Benefits Figure IBM Business Process Manager Functions Table BPM Market Forces Table BPM Market Challenges Table SOA / BPM Functions TABLE SOA / BPM Features Table BPM And SOA Process Figure Number of Instrumented Connections Needing Software Figure Business Process Management (BPM) Regional Market Segments, Dollars, 2010 Business Process Management (BPM) Product Description Table IBM Business Process Manager Functions Figure IBM Business Process Manager Functions Table IBM Business Monitor Functions Table WebSphere Business Events Functions Table IBM Integration Designer Functional Overview Table IBM WebSphere Lombardi ILOG JRules BRMS Table IBM WebSphere ILOG JRules Functions

23 Table IBM WebSphere Decision Server Functions Table IBM BPM Case Manager Overview Functions Table IBM BPM Product Components Table IBM Smarter Planet Initiative Industry Solutions Figure IBM Smarter Industry Solutions Table IBM BPM Industry Packs Functions Figure IBM BPM Industry Packs Figure IBM Smarter Planet Initiative Figure IBM Industry Frameworks Table IBM BPM Framework Partner Positioning Table IBM BPM Framework Process and Services Positioning Figure IBM Types Of Business Process As Described By Blue Works Table Tibco BPM Components Figure Tibco BPM Deployment Scenarios Figure Tibco BPM Product Categories Table TIBCO Business Studio Key Features Table Tibco Process Management Components Table Tibco Process Management Key Features Figure Tibco Formvine Workflow Figure Tibco Active Matrix SOA Product Suite Figure Tibco ActiveMatrix Monitor Infrastructure for SOA Table Tibco SOA Suite Key Features Integration, Orchestration and Service Creation Environment Table Tibco SOA Suite Key Features of Integrated Services Environment Table Tibco SOA Suite Key Features Enabler of Standards-Based Heterogeneous SOA Table Progress Software Savvion BusinessManager Major Tools Table

24 Progress Software Savvion BusinessManager Rules, Asset Manager, and Process Modeler Tools Table Progress Software Savvion Process Engine Table Progress Software Savvion Rules Engine Table Progress Software Savvion Process Engine Table Progress Software Savvion Business Process Workflow Table Progress Software Savvion Business Process Engine Open Architecture Table Progress Software Savvion BRMS Features Table Progress Software Process Asset Management Server Features Table Progress Software Sonic Workbench Functions: Table Oracle BPM Suite Products Table 3-43 Components of Oracle BPM Suite 3-73 Figure 3-44 Oracle Business Process Management Suite Functions 3-76 Figure 3-45 Oracle Business Process Lifecycle Analysis 3-78 Source: Oracle. Table Components of Oracle Business Process Analysis Suite Table SAP CRM SOA Positioning: Table SAP SOA Enterprise Resource Planning (ERP) Table Savvis Symphony Full Data Center Provisioning Table BMC BPM Express for NetApp Filers Key Features Table BMC BPM Express for NetApp Filers Key Benefits Table OpenText Metastorm Enterprise Integrated Product Suite Functions Table OpenText Metastorm ProVision Comprehensive EA Capability Figure OpenText Metastorm Right Architecture Table OpenText Metastorm ProVision Business Modeling Table OpenText Metastorm ProVision Business Modeling Images Figure OpenText Metastorm ProVision Comparative

25 Value of Innovation Table OpenText Metastorm ProVision Built In Methodologies & Reference Models Figure OpenText Metastorm ProVision Taxonomy & Framework Accelerators Figure OpenText Metastorm ProVision Broad Collaboration Capability Figure OpenText Metastorm ProVision Advanced Reporting & Planning Tools Figure OpenText Metastorm ProVision Integrated BPA & BPM Figure OpenText Metastorm ProVision Modeling Figure OpenText Metastorm ProVision Symbols Figure OpenText Metastorm ProVision Built-In Methodologies & Reference Models Table OpenText Metastorm ProVision Support For Process-Related Methodologies And Standards Figure OpenText Metastorm ProVision Process Framework Figure OpenText Metastorm ProVision Process Data Discovery Figure OpenText Metastorm ProVision Process Six Sigma Support Table OpenText Metastorm BPA Tool Systems Integration Functions Table OpenText Metastorm BPA tool Systems Integration Formats Table OpenText Metastorm Highly Advanced Process Design Environment Components Key Functions Table OpenText Metastorm Highly Advanced Process Design Environment Components Table OpenText Metastorm Highly Advanced Process Navigation Figure OpenText Metastorm Integration To Diverse Systems Figure OpenText Metastorm Systems to Handle Human Processes Figure Advanced Process Intelligence Figure OpenText Metastorm ProVision Process Framework Key Capabilities Figure

26 OpenText Metastorm Manage File Transfer & Data Integration Figure OpenText Metastorm Real-Time Integration Figure OpenText Metastorm Controlled Exception Management Table FioranoMQ Features Figure Fiorano Studio Composing Event-Driven Business Processes Figure Fiorano Studio Event Interception in live business processes Figure Microsoft's People-Ready Process vision Table Benefits of Microsoft Business Process Models Table Microsoft Business Process Benefits Of Automating And Integrating Across Systems Figure Microsoft Business Process Modeling Table Hewlett Packard HP Cloud Service Automation Software Features: Table Hewlett Packard HP Suite of Cloud Products And Services Positioning Table Hewlett Packard HP Cloud Benefits Table Hew;ett Packard HP BladeSystem Matrix Backbone For Private Cloud Key Capabilities Table 3-93 Table Hew;ett Packard HP Backbone For Private Cloud Key Functions Table HP Agile Enterprise SOA Functions Table HP SOA Key Functions: Table Software AG BPM Capabilities Table Software AG Real-Time Analysis Functions Table Software AG webmethods Composite Application Framework CAF Capabilities Table Fujitsu Interstage BPM Key Features Table Fujitsu Interstage BPM Key Functions Figure Fujitsu Interstage Automated Process Discovery Figure PegaSystems BPM Permits Management Of The